EMPLOYEE TRANSPORTATION POLICY-

V1.0

Girish Balakrishnan
 Guidelines for Employee Transport System
For internal use only
Qualcomm India Private Limited

Contents
1. Objective ............................................................................................................................................... 2
2. Eligibility and entitlement ..................................................................................................................... 2
3. Transport services ................................................................................................................................. 2
Overview ................................................................................................................................................... 2
3.1 General Transport ......................................................................................................................... 3
3.2 Intra-Building Shuttle service ........................................................................................................ 3
3.3 Night Cabs ..................................................................................................................................... 3
3.4 Ad-hoc requests ............................................................................................................................ 4
3.5 No Shows ...................................................................................................................................... 4
3.6 Metro-feeder service .................................................................................................................... 4
4. General guidelines ................................................................................................................................ 4
5. Registration ........................................................................................................................................... 6
Chargeback................................................................................................................................................ 6
6. Cut off timings ....................................................................................................................................... 6
7. Transport coverage ............................................................................................................................... 7
8. Address change ..................................................................................................................................... 7
9. Route planning ...................................................................................................................................... 7
10. Safety and security ............................................................................................................................ 8
10.1. Role of Security Escorts ............................................................................................................. 8
11. Incident Management....................................................................................................................... 8
12. Contact details and escalation matrix............................................................................................... 9
13. Feedback and Complaints process.................................................................................................... 9
14. Employee Dos and Don’ts ................................................................................................................. 9
Employee Dos ........................................................................................................................................... 9
Employee Don’ts ..................................................................................................................................... 10
Annexure A : Transport operation boundary and related Co-pay amount ................................................ 10

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Annexure B – Schedule of Services ............................................................................................................. 12

1. Objective

To provide a comfortable, convenient, safe company transport service for all regular full-time
employees of Qualcomm Bangalore on a sharable basis. These transport services are provided to
those opting to avail the same, within the identified transport boundaries and as per feasibility (refer
annexure A).

This document provides the policy guidelines for providing and availing company transport. Unless
otherwise specified the word “employee” refers to “regular full-time employee”

2. Eligibility and entitlement

The Qualcomm transportation facility is available to all regular, full time employees (except for
employees under car lease program). The night cab/weekend door-to-door service is available for
regular full-time employees and onsite personnel who are not regular full-time employees.

In addition, requests for availing the transport services can be raised by the below mentioned
personnel with approval from BU Head and HR (provided there is feasibility):

b. Specially-abled onsite personnel who are not regular full-time employees

c. Others as recommended by Wellness
d. Visitors (who are regular full-time employees), for a specific duration with approval
e. Unregistered regular full-time employees for a specific period

Transport facility is a benefit extended to regular full-time employees by the company. It is the
responsibility of the employees to register for the service, to use the transport services responsibly
and also ensure that the services are not mis-used. Any such cases are subject to disciplinary action.

Any regular full-time employee of Qualcomm is entitled to temporary/one-off use of the transport
service. Repeated use without registration, will be raised by Transport manager to the employee
and the employee will be requested to register or refrain from adhoc usage

3. Transport services

Overview
 Transport service is available as per the scheduled time, 365 days a year for official purposes only.
 Qualcomm provides transport service to its regular full-time employees for day (nodal point
pickup/drop) & night (door-to-door) commute. Besides this the company also gives an option to use

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 ORRCA Bus pass, transport service to / from Byappanahalli metro station and a 24*5 door-to-door
service to its IT Support team (DECIFER).
 The transport service is provided for regular full-time employees across all facilities in Bangalore
from designated pick and drop locations as communicated by the Transport Manager from time to
time.

Transport services extended to regular full-time employees and other onsite personnel can be classified
into the following segments:

Please refer to Annexure B for details on operational timings

3.1 General Transport

Nodal pick / drop services is provided to regular full-time employees between pre-determined nodal
points and Qualcomm office. This service is applicable to all the registered regular full-time
employees, the timings are as defined in Annexure B and includes 2 options

i. Primary service:
Pick-up and drop from nodal points upto 2kms from the regular full-time employee’s residence
– subject to no access related constraints

ii. Back-up service:

An associated back-up service running on trunk routes across the city

3.2 Intra-Building Shuttle service

 Operates between buildings of Qualcomm Bangalore
 These shuttles operate from a dedicated waiting area and are deployed every 5-10 mins within the
Whitefield area
 Shuttle service is also available from PTP (in future Bagmane) to Whitefield offices and vice-versa
 The timings are as defined in Annexure B

3.3 Night Cabs

 Night drops commence from 20:00 hours for women and 21:00 hours for men and run until 06:00
hours at 15 minute intervals.
 Night operations use AC cabs and the service is provided to all regular full-time employees and other
onsite personnel, irrespective of whether they are registered transport users or not.
 An eligible person wanting to avail the Night drop facility has to raise a request through the online
transport portal (TMS) at least 1 hour prior to the requested time for departure. (TMS tool is a
transport management software wherein the requestor can get information about route/vehicle and
schedule their pick and drops as per the defined Service Level Agreement without waiting for the
approval. However in case of the manager declining approval within 48 hrs of use the user has to
bear the cost towards the trip. )
 The entitlement is for a drop only to the requestor’s home address for this Service. In case of female
user an escort is also provided by Qualcomm
 In order to ensure optimum utilization of cabs and to ensure greater efficiencies TMS will, wherever
necessary, club common route commuters during pickups and drops.
 In case of any delays in pick up / drop, TMS will inform the commuters and advise further course of
action. Alternatively, commuters can contact transport coordinator in case the vehicle does not
report on time for a scheduled pick up.

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 The designated pick up points for night cabs will be at defined transport dispatch area. Users shall
not instruct the cab drivers to stop the vehicle at any other points / gate(s) leading into / out of
office.
 This service cannot be utilized for airport pickup/drop, ad-hoc travel or spot rentals.

3.4 Ad-hoc requests

 Ad-hoc requests will be supported for all official work/team events.
 Regular full-time employees need to raise a request using the TMS tool or online portal by
providing cost center for charge back.
 Supervisor approval in the system is needed for business use and any personal use has to be paid on
the spot direct to the vendor.
 Once the vehicle is deployed, cancellation/rejection cannot be made and the requestor’s department
will be charged.

3.5 No Shows
 Users shall cancel the night cab booking at least 15mins in advance by communicating to transport
team. Cancellation of the trip has to be done through the TMS tool, online portal or by an SMS/email
to transport team within cutoff timings or else it will be considered as NO SHOW.
 Night cab trip will be automatically cancelled after 15 minutes of no-show.
 In-case any registered user is consistently having no shows (at least 7 rides per week - out of 10),
then an intimation email copying the immediate reporting manager will be sent to the user
3.6 Metro-feeder service
Company also provides regular metro-feeder service to / from Byappanahalli metro station
with timings as defined in Annexure B. Additionally transport vehicles deployed on routes
where Byappanahalli is enroute can also be utilized as a metro feeder. Pickup/drop locations
at Qualcomm Bangalore offices will be intimated by Transport Manager from time to time

4. General guidelines

 The Company will (as far as practically possible) provide point pickup and drop to regular full-time
employees for commuting to and fro, the place of work in shared vehicles. However, this would not
entitle any regular full-time employee to demand exclusive transportation arrangement. The
Company reserves the right to withdraw this facility on under-utilized/unviable routes.
 Nodal points will be decided keeping in mind the adherence to 2km distance between the nodes and
home of the regular full-time employee. However if the deviation of the vehicle to+from the nodal
point is more than 5 km, the final decision will be at the discretion of transport team depending on
the accessibility and registered users in that area.
 While defining a route, a fan-out situation is to be avoided. In case of a fan-out situation at the end
of a route, a common nodal point will be identified near an area where employees can park and
board.
 For inclusion of new route, atleast 60% of vehicle capacity should be used.
 Regular full-time Employees who have registered for company transport service are not eligible to
claim fuel reimbursement, driver salary and other personal vehicle expenses.

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 Cabs picking up people from gated colonies shall report to the colony gate and regular full-time
employees would be required to board/offboard the vehicle from there.
 The maximum number of people to be planned in one vehicle is as follows : excluding driver
o Hatchback: 4 per vehicle.
o Sport Utility Vehicle: 6 per vehicle.
o TT: 11 per vehicle. (Tempo traveler or Mini buses)
 Transport service will be divided in two zones based on defined landmarks with each zone having
different vehicle type and separate chargebacks.
 For routes within “Near Zone” (as defined annexure A) the vehicles deployed will be TTs/Buses and
for routes beyond this and upto the service boundary, i.e “Far Zone” the deployed vehicles are SUVs
or Hatchback.
 Annexure A gives an approximate map of the service territory with the major landmarks/location
names defined for the outer boundary limit as well as the inner “Near Zone”.
 Further details about the route and coverage can be obtained through the online portal, TMS tool or
by directly contacting the transport team.
 The vehicle will reach the 1st-pick up point 10 minutes before scheduled departure time. Employees
are advised to board the vehicle at their scheduled time.
 For subsequent Pick-up points, if the employee to be picked up is not at the pick-up point at the
scheduled time, the vehicle will not wait and will move to the next point. Employees can check the
location/status of their pickup vehicle on the TMS and plan accordingly.
 During drops, all vehicles will leave the departure sites at the time defined in Annexure B.
Employees who want to take a different route on any particular day can take seats based on
availability, however preference will be given to dedicated employees of that route.

Trip sheets: All employees on-board the cab must login through trip sheet in the TMS (Transport
Management System) application on the driver device while entering the cab and logout on the device
while exiting the cab.

 Keeping in view the safety of the employee travelling, the cabs will not stop anywhere along the route
at the time of pick up or drop other than the designated pick up or drop points.
 For any medical emergency transport team shall provide a cab with due approval from their function
head/Transport in-charge/Security manager as per availability of cab.
 All routes ply only on major arterial roads, connecting various predefined points in the city. These
will not provide connection/stops on by lanes/access roads/inner streets etc. as the case may be.
 ID cards and valid Bus Passes (as applicable), are mandatory requirements for utilizing transport
service.
 Failure to display an ID card and /or a bus pass (as applicable), would be brought to the notice of
the employee’s immediate Manager or the HR upon recurrent instance(s).
 Fleet vehicles are not permitted for use during personal travel.
 Transport services cannot be used for ridership by families of users (FTEs and Non-FTEs)
 All requests for scheduling or cancellation of transport services should be raised through the online
portal or TMS tool within defined cutoff timelines.

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5. Registration

 Registration for transport service can be done anytime with a commitment of at least 3 months and
the request needs to be raised through the online transport portal or TMS per the registration process
to be communicated separately.

Registering for transport services:

 All employees who use the company transport service have to enroll in the online transport portal
and install TMS tool (Refer Annexure C).
 Any changes in the existing users address needs to be communicated to transport team
 Once this process is complete new users are allotted the route as per their registered location subject
to capacity availability at the time.
 New-joinees can also opt for the ORRCA bus pass

Chargeback
 There will be a partial charge-back for employees who register for regular usage of the Transport
Service.
 For routes within “Near Zone” (as defined annexure A) the chargeback fees will be INR 1200 per
month per user while for routes servicing “Far Zone” the chargeback fees will be INR 2000 per month.
 Once employee has registered the payment will be deducted from the payroll with the applicable
chargeback amount at the beginning of each Quarter.
 If the employee opts out after 10th of the month, the transport deduction for that month will be
applicable. The change requested will be considered in the following month.
 In-case of excess deductions the refund will be processed within 4 weeks from the date of reporting.
 For a new employee who joins the organization the transport deduction will commence in the
subsequent month
 For current employees opting in beyond 10th of the month, the deduction will be prorated
 If the employee opt in for transport after the payroll is processed by HR- Then the deduction as per
the slab will happen in the following month’s payroll. No changes would be done in the current
payroll.
 In case an employee opts in for transport after the payroll is processed by HR and later in the
following month the employee makes an address change before 10th of the month then deduction
will be applicable on the basis of current address pin code.
 In case of employee exit, full and final settlement for employees will be as per the company exit
policy.
 No charges apply to late night drops provided by the company.

6. Cut off timings

All requests for scheduling or cancellation of transport services should be raised through the TMS tool
or the online transport portal within defined cutoff timelines.
Employees need to adhere to the following timeline(s) for sending requests to avail cab services:

Category Cut off time (at least)

Night / Weekend cabs 1 hour in advance of scheduling and

Cancellation before 15 minutes

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 Ad-hoc Requests 3 hours in advance

Team events 24 hours in advance

Please note that NO pickup or drop facility will be provided if the aforementioned timelines are not
maintained.

7. Transport coverage

 Transport outer coverage limit for pickup & drops is defined under Annexure A for Qualcomm
Bangalore offices.
 The outer boundary limit is at approximately 30km radius from the office location (boundary
location/landmark have been stated for reference).
 Kindly approach the Transport Helpdesk for addressing any of your queries in this regard.

8. Address change

The organization is supportive of situations where there can be a temporary change of address due to a
personal reason. This temporary change of address needs to be prior approved by the Function Unit Head.
This support can be for duration up to 15 calendar days if the address is within the transport coverage
zone. The transport facility is not provided for address change outside the coverage zone. There will be
no change in the deduction slab for the days of temporary change of address i.e. the employee will be
charged as per the permanent address and its slab.

For such changes employees need to send an email to the transport team copying HR. The Subject line
for such emails will be:

Subject: Temporary address change for <n days>

Changes for more than 15 days will go through as per standard Opt in/Opt out process with due approval
of HR.

 In case an employee availing transport facility moves to a new address then the employee is
requested to inform the transport team and HR for address change with address proof by 10th of the
month.
 Following documents are mandatory to submit to the transport team and HR for address change,
while raising the request at service now for any change in address:
 Change the address on online transport portal or TMS tool and attach the screen shot
 Address proof for the changes address
 Duly filled transport opt in form (available on online transport portal)

9. Route planning

 Refer Annexure E for Route details

 The transport team will review nodal routes once a month and make necessary adjustments/changes
based on the usage.
o These changes could vary from change of fleet to merging or discontinuing certain routes if
the actual utilization falls under 50% consistently.

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 o Any such change will be communicated to the users directly via email, TMS and through the
online transport portal.
 Transport service to new joiners will be provisioned within a week given there is feasibility to
accommodate employees otherwise it can take 4 weeks for planning in-case there is a need to deploy
additional vehicle and given that minimum occupancy condition is satisfied.

10. Safety and security

 Dark hours will be from 20:00 hrs to 06:00 hrs

 The dedicated transport security team is deployed to take care of security needs of especially lady
employees & transport operations.
 All lady employees will be provided security escort between 20:00 hrs. to 06:00 hrs incases of first
pickup or last drop.

10.1. Role of Security Escorts

 Be in constant contact with control room.

 Ensure the driver drives within speed limits as per the Bangalore Traffic Police.
 Ensure the driver & Co driver wear seatbelts.
 Ensures the female employee reaches home/office safely & waits at the gate of her residence till
she enters the home and waves hand as confirmation.
 No diversion or unauthorized stoppages en-route.
 Record the incidence of any deviation and inform to transport team immediately.
 Fill up the escort form with details like employee name, drop location and drop time etc.

11. Incident Management

 In case of any untoward incident during the trip, employee should contact the Transport Helpdesk or
Qualcomm Facilities 24/7 immediately.
 The Transport team would respond based on the severity of the incidence occurred, arrange alternate
vehicle and provide medical assistance, if required
 All vehicles have been fitted with a panic button. In case of an emergency, kindly press the panic
button in the cab. The Transport team will receive the alert and call you immediately to determine
the nature of the emergency
 Transport team will file an Incident Report post performing Root Cause Analysis to the Qualcomm
Facilities & Operations team
 Alternatively, Qualcomm Security team to be alerted of Incident by the Transport team. Security
personnel to lead and co-ordinate all incident management activities, including arranging for
alternate vehicle with Transport team, medical assistance etc.
 Employees are requested to prevent misuse of the panic button. Repeated false alarms raised by an
employee will result in escalation to the reporting Manager

Incident type Transport Transport Security Transport Lead, Head of HR,

Help Desk Manager (SOC) Security Lead & Site lead &
& Facilities Immediate Manager Investigations
Team
Vehicle Breakdown √ √

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Accident with no √ √ √
injuries
Accident with minor √ √ √ √
injuries
Accident with major √ √ √ √ √
injuries
Fatal accident √ √ √ √ √

Threats reported by √ √ √
employee/ driver

12. Contact details and escalation matrix

 Employees to contact the Transport Helpdesk for any queries related to pickup/ drop trips
 Employees may contact through email ID - transporthelpdesk@qualcomm.com or facilities 24/7
number for any queries related to pickup/ drop trips, and in case of any emergencies
 Refer Annexure D for Contacts and Escalation Matrix

13. Feedback and Complaints process

Employees availing the transport facility may post feedback, lodge any complaints/ incidents through
the TMS & transport team shall respond to them within SLAs.

14. Employee Dos and Don’ts

Employee Dos

 Board the cab on time as per pickup time and reach the departure area 10 minutes before
departure schedule.
 Board the cab only if your transport is scheduled in it
 Cancel the night cab booking much before pickup time, in the TMS tool, online transport portal or
through email in case you don’t require transport
 All employees on-board the cab must login through trip sheet in the TMS device while entering the
cab and logout on the device while exiting the cab.
 Be courteous towards the drivers and have limited conversation with driver
 Display your ID card while availing transport in Qualcomm cabs to avoid any strangers boarding
 Report to control room in case of any incidence/ accidents.
 If drivers are not adhering to the rules like wearing seat belts / over speeding / using mobile while
driving – report to Transport helpdesk immediately
 Take care of your personal belongings. Qualcomm will not be responsible for safety of your
belongings

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 Employee Don’ts

 Single occupants / requestors booking cab services are advised against permitting other users to
board the cab under his/her name without prior intimation to transport team.
 Driving the Qualcomm vehicles by employees is strictly prohibited.
 Discourage talking rudely to drivers
 Discourage mobile usage at departure area.
 Smoking/ inside the cabs is STRICTLY prohibited. Employees under the influence of Alcohol will not
be permitted to travel in the cabs
 Do not allow your friends, personal visitors & family members to Board and use the Qualcomm Cabs

Annexure A : Transport operation boundary and related Co-pay amount

Employee Transport Operational boundary (blue line) is as indicated in the map below

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 1. Nagasandra 4. Nice road – 7. Sarjapura police 10. Varanasi main road
Kanakapura junction station – NRI layout 2nd St
junction
2. Kengeri railway 5. T John College 8. Whitefield station – 11. Kogilu cross circle
station Koralur road
3. Banashankari 2nd 6. Hebbagodi 9. Kattanallur 12. Chikbanavar
stage junction railway

Additionally, there is a “Near Zone” which is demarcated by the landmarks in the following table (black
dots on the map above)

Okalipuram Circle Malleshwaram Circle BTM 2nd Stage Biderahalli

Yeshwanthpura
Chickpet circle Central Jail RD Hegede nagar
circle
Kalasipalya Circle Mattikere Bus stop Hongasandra Dodda Gubbi
KR Road BEL circle Bommanahalli Chikka Gubbi
Doddkammanalli Doddabommasandra JD Mara Circle Budigere Cross
Southend circle Tindlu Circle Kudlu JUNCT Seegehalli
Jaynagar Rahawendra Matt Shakar nagar Kodathi Kadugodi
Dalmia Circle Kodigehalli Varthur Dommasandra
Devaiha Park Jakkur aerodrum Sarjapur Police Station Whitefield EPIP zone

Employees boarding/de-boarding the transport vehicle at/within the “Near Zone” will be serviced by
vehicles of 12-18 seater capacity, such as Tempo Traveler. The Co-Pay amount in this zone is Rs 1200
per month

Employees boarding/de-boarding in the “Far zone” defined as being beyond “Near Zone” and upto the
boundary of operation will be serviced by SUVs like Innovas. The co-Pay amount in this Far Zone is Rs
2000 per month

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 Annexure B – Schedule of Services

Schedule of Services
Catogory Site of operation Frequency of Trips Remarks
IT Global Support INDIA.N 3 trips/day 24x5 operation. As per the monthly roster
Primary Service BNGLO.F One Trip/day Login - 7:45 am , Logout -04:40 pm
BNGLO.J
Back Up services BNGLO.F One Trip/day Login - 9:45 am , Logout -06:40 pm
BNGLO.J
2 dedicated trips
RT-19 Back up Rt-3 which also comes via
Metro Feeder BNGLO.F Metro Login - 8:15 am and 9:15 am, log out - 4:30 pm and 5:05 pm
BNGLO.J Login - 8:15 am and 9:15 am, log out - 4:30 pm and 5:05 pm
Night/week end cabs BNGLO.F As per the booking Cabs will report at requested site/address
BNGLO.J Deployment happens Every 15 mins for night cabs
Cabs booked for official work are deployed during office
Ad-hoc BNGLO.F As per the booking hour
Cabs/Buses booked for Team outing will report as
BNGLO.J requested at designated site

Annexure C – Guidelines for using Transport Management System (TMS)

To be defined

Annexure D – Contacts and escalation matrix

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 Contact details

Extn Mobile Email

Contact - Technology
Help Desk
Executive
Report an issue

Contact - Transport
Help Desk
Executive
Report an issue
Link to Transport Portal

· Escalation matrix: Technology (related to app)

Level Name Vendor/Qualcomm Designation Phone No. Email ID

L1 Company Site in-charge
L2 Company Manager
L3 Qualcomm Transport Executive
Girish Facilities Manager /
girishkb@gti.qu
L4 Balakrish Qualcomm Senior Transport 8861369707
nan executive alcomm.com
Sharada
Director, Operations +91 – 9845001407
ssharada@gti.@
L5
Satrasala Qualcomm qualcomm.com

Escalation matrix :Transport (Related route, vehicles, drivers etc…)

Level Name Vendor/Qualcomm Designation Phone No. Email ID

L1 Company Site in-charge
L2 Company Manager
L3 Qualcomm Transport Executive
Girish Facilities Manager /
girishkb@gti.qu
L4 Balakrish Qualcomm Senior Transport 8861369707
nan executive alcomm.com
Sharada ssharada@gti.@
L5 Director, Operations +91 – 9845001407
Satrasala Qualcomm qualcomm.com

Annexure E – Route Details

To be defined

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 Annexure F – Revision History

Revision # Edited by Reviewed by Approved by Notes

v1.0 Mar20 2017 Girish Sharada Satrasala Sachidanand Initial version
Balakrishnan Jingu Jacob Varadarajan based on KPMG
Geeta Chinai Ravi Rao proposal
Samrat Talukdar
Venu Puvvada

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