ING02. Session 2. Book version.- Incoming email.

22/10/24, 15:32

ING02. Session 2. Book version.- Incoming email.

Sitio: FP Virtual Imprimido por: Verónica Bergas Del Rey

Curso: ADG32-D_ANG. Anglès Día: martes, 22 de octubre de 2024, 15:32
Libro: ING02. Session 2. Book version.- Incoming email.

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ING02. Session 2. Book version.- Incoming email. 22/10/24, 15:32

Tabla de contenidos

PAST EXPERIENCES. Session 2.- Incoming email.

1.- What to say
1.1.- Writing informal emails.
2.- How to say it: Questions.
2.1.- Questions: form.
2.2.- Subject/Object questions.
2.3.- Intonation in questions.
2.4.- Prepositions of time.
2.5.- Now you put it into practice (I).
2.5.1.- Now you put it into practice (II).
3.- Words you need: Informal emails (I).
3.1.- Informal emails (II).
3.2.- Now you put it into practice.

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ING02. Session 2. Book version.- Incoming email. 22/10/24, 15:32

PAST EXPERIENCES. Session 2.- Incoming email.

Situation

Read the text

Susana and Lourdes are busy preparing all the things they need for their presentation. They are working at a computer when suddenly, they
hear a beep of an incoming email.

From: mark.parker@britishcorp.co.uk

To: lourdes.serrano@britishcorp.co.uk, susana.moreno@britishcorp.co.uk

Subject: Presentation.

Hi girls,

I don't think I have told you that there will be an informal meeting next Tuesday to welcome the new members of staff. I'd like you to give your
little talk on that day, since everybody will be there. Don't worry, everybody is very welcoming here. We're like family in this office.

Best wishes,

Mark Parker.

PS: Isn't this exciting?

Lourdes is furious, "Your little talk! After all the effort that we are putting into this and he calls it your little talk. Unbelievable!"

Susana starts to panic, "How are we going to do this? We are very busy and I don't think we'll have time to have everything done by Tuesday.
That's impossible!"

"Don't worry, Susana, we still have time. The presentation is due on Tuesday, right? Well, today is Friday. We still have the whole weekend
ahead of us."

Think about it

What about you? Have you ever been given a last-minute assignment? Have you ever worked or studied for a whole weekend?

Materiales formativos de FP Online propiedad del Ministerio de Educación, Cultura y Deporte.

Aviso Legal

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ING02. Session 2. Book version.- Incoming email. 22/10/24, 15:32

1.- What to say

Quotation

"Nothing is a waste of time if you use the experience wisely."

Auguste Rodin

Situation

Mr (Mister.) Parker also wants the girls to fill in a questionnaire:

"It's an informal online questionnaire", he says, "can you fill it in now please? It will help us to get to know you better and it might help you with
your presentation."

"Aha, says Lourdes, there are some interesting questions here. For example...

1. Can you briefly describe your education / work background?

2. Can you describe your experience learning English? When did you start learning it? Where did you learn it? Do you like it?
3. Who told you about us?
4. Why did you decide to do your training in the UK?"

Susana looks at the questionnaire for a few seconds and then says:

"You're right, Lourdes, let's start by answering these questions and they we'll continue with the presentation. Have I ever told you that I love
quizzes and questionnaires? Even those in magazines. You know, like Are you really in love? or Which Star Trek character are you? "

The girls can't help bursting out laughing.

Think about it

Look at questions numbers 1-4. What is the word order in questions? Is there anything special about question number 3?

Click here

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ING02. Session 2. Book version.- Incoming email. 22/10/24, 15:32

1.1.- Writing informal emails.

How often do you use your email? Most of us use it on a daily basis, but do you know how to write a good email in English? Let's see.

Email is electronic mail. You can send an email to someone, or email them. They will reply to your email or email you back.

When we write informal emails, we use a more direct language than the one we use for letter writing. For example, instead of using "I am
writing with reference to..." we simply say "about..." and instead of writing "please accept our apologies for this misunderstanding", we e-mail
"sorry about". We normally keep emails short and to the point, dealing with one topic per message. It is recommended to use a neutral style,
neither too formal nor too familiar.

reply to all: send an answer to the person who sent an email, and everyone who received a copy of it.
reply: send an answer to the person who sent an email.
forward: send an email you have received to someone else.
delete: get rid of an email you don't want.
cc (Send a copy to.): send a copy to...
bcc (Send a blind copy to.): send a blind copy to... (the other people don't know you're sending this copy).
attach: send a document, for example a picture, with an email.
@: at.
_: underscore.
-: hyphen, dash.
.com: dot com.
/: (forward) slash.

Situation

Let's take a look at another email that Lourdes has just received:

From: chris.lippett@britishcorp.co.uk

To: lourdes.serrano@britishcorp.co.uk

CC: mark.parker@britishcorp.co.uk

Subject: Paper volume

Hi Lourdes,

Thanks for your email asking for ways of reducing the paper volume. We really need to be more aware of the global environmental problems.
Please find attached a word document with specific plans for this. Please let me know if you can't read this attachment. I'm copying Mark
Parker in on this. Do forward it to the other interns if you feel that's appropriate.

Looking forward to hearing from you.

Best wishes,

Chris.

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2.- How to say it: Questions.

Think about it

Look at the following questions. Do you remember what the word order in questions is? What is different about question 3?

1. Does he like jazz?

2. Why do you want to learn English?
3. Who wrote Romeo and Juliet?

Click here

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2.1.- Questions: form.

When learning a language you soon need to ask a lot of questions. This is what we are learning here, to ask questions. Curiosity may have
killed the cat, but I'm sure it's good for you.

Questions with yes/no answers begin with an auxiliary or modal verb (is, are, do, does, can...) followed by the subject. We usually
answer these questions with yes or no.
Can he type letters? Yes, he can.
Does she work for British Corporation? No, she doesn't.
Negative questions are formed with not, but there is a difference in the word order between the short form and the full form.

Full form: auxiliary+subject+not+verb.

Do you not like the working hours?
Short form: auxiliary+n't+subject+verb.
Don't you like the working hours?
We use negative questions in speech.

To ask for confirmation.

This is a great restaurant! Wouldn't it be nice to come here more often?
To express surprise, admiration or annoyance.
Don't you know how to make a reservation?
Isn't she a great secretary?
Can't you be quiet for one minute?
Wh- questions begin with a question word (Who / Whose /What / Which / When/ Where/ Why / How).
Who is used without a noun to ask about people.
Who do you want to see? The manager.
Whose is used to ask about possession.
Whose is that car? It's Carla's.
What is used alone or before a noun to ask about things.
What time did you get up yesterday? // What are you doing?
What is also used to talk about people, animals or things when there is an unlimited choice of answers.
What countries have you visited?
Which is used alone, before nouns, before one/ones or before of, to ask about people, animals or things. It is normally used when there is
only a limited choice of answers.
Which is our rental car?
Which option do you like best, train or coach?
Where is used to ask about places.
Where is the nearest post office?
When is used to ask about time.
When is he arriving?
Why is used to ask about reasons.
Why do you recommend local restaurants?
How is used alone or before an adjective or an adverb to ask about manner.
How did you get to Prague? By train.
How old are you? Twenty-five.
How long ago did you start work? Two years ago.
How often do you travel abroad? Three times a year at least.

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2.2.- Subject/Object questions.

Subject and object questions is something you may not be familiar with because we don't have a similar thing in Spanish. It may sound
confusing but in reality it is quite simple.

Object questions are questions we ask when we want to know the object of the sentence. If the question word is not the subject of the
sentence, we use the auxiliary verb.
How often do you have coffee?
Where does he live?
Question Word + auxiliary verb + subject + main verb?
We ask subject questions ask when we want to know the subject of the sentence. If the question word is the subject of the sentence, we
don't use the auxiliary verb.
Who works at the Paris office?
Which costs more, the red or the white?
Question Word + main verb?
In Object questions if a verb is followed by a preposition, the preposition usually comes at the end of the sentence.

Where are you from?

Translation

Click if you want to read an explanation in Spanish.

Show Feedback

Think about it

Some common mistakes when asking questions are:

Who does work with you in the office?

Does he likes dancing?

Can you correct them?

Click here

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2.3.- Intonation in questions.

Did you know that asking questions with the right intonation is key to understanding and being understood?

Questions can be pronounced with the voice going up at the end or going down at the end.

Normally questions with yes/no answers have a rising intonation, that is, the speaker stresses the ending of the question. ↑
Wh- questions have a falling intonation and the speaker stresses the beginning of the question. ↓

You should know

Let's practise the intonation in questions and answers. You can visit the following website, listen to the questions and answers and repeat.

Intonation in questions.

A step ahead

Intonation is quite complex. To find out more about it visit the following website.

Pronunciation tips from bbclearningenglish.com.

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2.4.- Prepositions of time.

Prepositions of time in English can be quite confusing. Let's try to find out how they work.

Prepositions of time
Preposition Meaning

Months: In March, in August.

Years/Centuries: In 1978, in 1066, in 2009, in the 19th (Nineteenth.) century.

IN
Seasons: In spring, in summer.

Times of day: In the morning, in the afternoon, in the evening.

Dates: On July 4th (Fourth.).

ON
Days: On Monday(s), on Monday morning(s), on Christmas Day, on Valentine's Day.

Times:

At half past ten, at 8:40.

Festival periods:
AT
At Christmas, at Easter.

Expressions with at:

At the moment / at present, at the same time, at weekends / at the weekend, at the age of..., at night.

If something happens until a particular time, it continues and then stops at that time:
UNTIL - TILL
Until recently, Anna worked as a secretary in Japan.
I'll sit here till you get back.

We use from and to + the beginning and end of a period:

FROM - TO
Last evening we watched TV (Television.) from 6 to 8 o'clock.

From the beginning to the end of a period of time:

DURING
During the film, during our holiday, during the night.
During the summer she worked as a lifeguard.

You should know

Listen to The Flatmates episode on time expressions.

Time expressions Listening.

Now read the information.

Time expressions Language point.

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2.5.- Now you put it into practice (I).

It's time to test what you have learnt!

Now it's your turn

Fill in the blanks with a suitable question word "wh-?"

1. is your surname?
2. do you spell your surname?
3. do you live?
4. do you do?
5. were you born, in 1986?
6. in Spain were you born?
7. have you been waiting?
8. money do you have?
9. brothers or sisters do you have?
10. people registered for the course you are attending?
11. are you going with?
12. does your classmate look like?
13. of these two briefcases is yours?
14. is this passport?
15. do you like learning English?

Submit

Now it's your turn

Make suitable questions for these answers.

1. ? We went to Brighton.
2. ? We had a meeting.
3. ? We came back on 23rd (Twenty-third.) October.
4. ? I went with Christopher.
5. ? Our partner John arranged everything.
6. ? There were about 50 people.
7. ? They were writing a memo.
8. ? We went there by car.
9. ? Yes, I used to go camping every summer.
10. ? He's upset because he didn't get a promotion.

Submit

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2.5.1.- Now you put it into practice (II).

Now it's your turn

Fill in the blanks with a suitable time preposition.

1. Peter is arriving February 26 6 o'clock the evening.

2. Don't be ridiculous; there were no TVs the seventeenth century! The TV was invented the 1920s (Nineteen twenties.).
3. We have yoga classes Mondays and Wednesdays 6:30 7:30.
4. The course begins 7 January and ends 10 June.
5. Are you doing anything interesting the weekend?
6. Mary's grandmother died 1976 the age of 84.
7. Jack's brother is unemployed the moment.
8. I didn't see her Christmas Day.
9. James usually gets up late Sunday mornings.
10. There are a lot of parties New Years Eve.

Submit

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ING02. Session 2. Book version.- Incoming email. 22/10/24, 15:32

3.- Words you need: Informal emails (I).

Here you have a number of standard phrases used for emails.

You can begin your email with:

Hi / Dear Daniel,

You can end with:

(All) Best wishes.

(Kind / Best) Regards.

To people you know well, you can end with:

All the best.

Best.

If you are expecting a reply:

I look / Looking forward to hearing from you.

Please write soon.
Hope to hear from you soon.

Making reference:

About...
With reference to ...
Thanks for your email...

Replying to a request:

Here is / Here are...

Thanks for...

Providing information:

Just to let you know...

A quick note to tell you...

Confirming:

Just to confirm that...

Asking for information or advice:

Can you tell me about...

Please tell me about...
Could you tell me if...
Please let us know about...

Explaining and clarifying:

Here's some information about...

Just to clarify...

Enclosing information:

Please find attached a ...

Attached is ...

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3.1.- Informal emails (II).

And more standard phrases for emails.

Apologising.

Sorry for...
Sorry about...

Arranging a meeting.

See you on...

Let's meet up to discuss...

Requesting.

Could you...
Please could I have...
Please could you give me...
Please send me...

Establishing context.

Mrs Blanco asked me to write to you about...

Could you give me some information about...
Would you be interested in...

Offering help.

Let me know if you'd like any other information.

Feel free to contact me...

For urgent matters.

Please get back to me asap.

Please reply asap.

Sometimes abbreviations are used in emails.

AFAIK: As far as I know.

HTH: Hope this helps.

Think about it

What do you think the following abbreviations mean?

ASAP.
BTW.
CUL.
FYI.
IMO.
POV.
TIA.
TTFN.

Click here

Think about it

Write in the forum:

What do you use email for? Does email save time or does it just make more work? Should employees send and receive personal emails at
work?

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3.2.- Now you put it into practice.

Think about it

How would you change this email to make it sound more professional? Use expressions that mean the same as the underlined
expressions.

From: chris.lippett@britishcorp.co.uk

To: daniel.owen@britishcorp.co.uk

CC: nora.peterson@britishcorp co.uk

Subject: Advertising budget.

Hi Daniel,

Thanks for your email asking for ways of reducing the advertising budget. I'm sending this email to Nora Peterson too. With this email, you'll
find a word document with specific plans for this. Please let me know if you can't open the document that comes with this email. I'm sending it
to the rest of the board.

Send me a reply soon.

Bye,

Chris

Click here

Now it's your turn

Match the bodies of emails with their responses. Write A, B or C in the central column.

Matching exercise
Body of emails Match Response

Dear Sharon,

Just a quick note to tell you that the meeting has been arranged for Monday next
week at 9 a.m. (Ante meridiem.) All the trainees are expected to attend. A. Thanks for the info. I have already marked the date
on my calendar.
I look forward to seeing you there.

Kind regards,

Dear colleagues,

The fire alarms are going to be tested next Friday at 8. This is going to happen on B. About the meeting on Monday next week, I know I
a weekly basis. should go but, I was wondering... do I really have to go?

Best wishes,

Hi Sean,

Just a quick email to remind you that we have a very important conference next
C. See you at the conference with the presentation.
Thursday. Please remember to bring the presentation with you.

All the best,

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Submit

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