RIU HOTELS AND RESORTS

RIU HOTELS AND RESORTS MAURITIUS

NAME: Francisco Jose Antonio Barreto

REG NO: IIHM23goa005

BATCH: 2023 – 2026

RIU HOTELS AND RESORTS

ACKNOWLEDGEMENT

To the esteemed faculty, staff, and management of IIHM Goa Campus,

I, Francisco Barreto, a second-year student, am overwhelmed with gratitude as I reflect on the life-
changing opportunity to complete my internship in Mauritius. This experience would not have been
possible without your unwavering support, guidance, and trust in me.

From the moment I stepped into IIHM College, I knew that I was part of something special. The
college's commitment to excellence, dedication to student growth, and passion for hospitality
education created an environment that fostered learning, exploration, and success. The campus's
vibrant atmosphere, cutting-edge facilities, and impressive industry connections further solidified my
conviction.

Throughout my first year, the faculty and staff have been instrumental in shaping my knowledge,
skills, and attitude. Your tireless efforts, patience, and encouragement have helped me navigate the
challenges of hospitality management. The lessons learned, both within and outside the classroom,
have been invaluable.
RIU HOTELS AND RESORTS

I extend my gratitude to our Director for the visionary leadership and unwavering support, My
mentors, for their guidance, encouragement, and constructive feedback. The faculty members, who
shared their expertise, experience, and passion for hospitality. The staff, who worked tirelessly behind
the scenes to ensure our comfort and success

Your collective efforts have instilled in me the confidence, skills, and determination to excel in the
hospitality industry

The opportunity to intern in Mauritius was a dream come true. The experience not only honed my
skills but also broadened my perspective on the global hospitality industry. I was immersed in a
diverse cultural environment, worked with professionals from varied backgrounds, and gained insights
into the operations of a world-class resort.

During my internship, I had the privilege of working with exceptional professionals who demonstrated
exceptional hospitality, leadership, and teamwork. This comprehensive understanding has equipped
me to adapt to diverse roles and responsibilities.

IIHM College's industry connections and reputation paved the way for this incredible opportunity. The
college's emphasis on practical training, internships, and placements ensures students are job-ready
and equipped to thrive in the industry

I am forever grateful for the IIHM College experience and the Mauritius internship. Thank you for
believing in me and empowering me to achieve my dreams.

As I move forward in my hospitality journey, I pledge to:

1. Uphold the values and standards instilled by IIHM College.

2. Excel in my profession, making a positive impact on the industry.

3. Remain connected with the IIHM College community, sharing knowledge and experiences.

4. Inspire and mentor future generations of hospitality professionals.

In conclusion, I would like to reiterate my deepest appreciation for the support, guidance, and trust
IIHM College has bestowed upon me. I am proud to be part of this esteemed institution and look
forward to making a meaningful contribution to the hospitality industry.

Thank you
RIU HOTELS AND RESORTS

INDEX

TOPIC PAGE
NUMBER

Introduction to Mauritius Page 1 – 5

Introduction to RIU Hotel And Resorts Page 6 – 15

Introduction to RIU Hotel and Resorts Mauritius Page 16 – 28

Personal Experience During Training Page 29 – 35

Hierarchy of The Hotel For Food Production Department Page 36 – 37

Reference Letter Page 38

Certificate of Internship Page 39

Breakfast Menu – Buffet Style Page 41

Dinner Menu – Buffet Style Page 42 – 43

SWOT Analysis Page 44 – 47

Personal Growth and Development Page 48 – 50

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Conclusion Page 51 - 52

INTRODUCTION TO MAURITIUS

Mauritius, an island nation located in the Indian Ocean, is renowned for its stunning landscapes,
diverse culture, and rich history. This tropical paradise is situated about 2,000 kilometers off the
southeast coast of Africa and is part of the Mascarene Islands, which also include Réunion and
Rodrigues. Covering an area of approximately 2,040 square kilometres Mauritius is characterized by
its mountainous interior, beautiful beaches, and vibrant coral reefs.

LOCATION AND TOPOGRAPHY

Mauritius lies at latitude 20°S and longitude 57°E. The island is predominantly volcanic in origin,
featuring a central plateau surrounded by coastal plains and mountains. The highest peak, Piton de la
Rivière Noire, rises to 828 meters above sea level. The island's landscape is dotted with sugarcane
fields, lush forests, and stunning coastal cliffs that provide breath taking views of the Indian Ocean.

CLIMATE

Mauritius enjoys a tropical maritime climate, with warm temperatures year-round. The summer
months (November to April) are characterized by higher humidity and rainfall, while the winter months
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(May to October) are cooler and drier. The average temperature ranges from 20°C to 30°C, making it
an ideal destination for tourists seeking sun and warmth

Page no 1

BIODIVERSITY

The island is home to a unique array of flora and fauna,

many of which are endemic to Mauritius. The lush
forests are filled with species such as the ebony tree
and various orchids. Wildlife includes the famous
Mauritian flying fox, several species of endemic birds
like the pink pigeon and the Mauritian kestrel, as well as
a variety of reptiles and marine life.

HISTORY

The history of Mauritius dates back to its discovery by

Portuguese explorers in the 16th century. However, it
was the Dutch who first settled the island in 1638,
naming it after Prince Maurice of Nassau. Their
attempts at colonization were met with challenges,
including harsh conditions and conflicts with the indigenous wildlife. The Dutch abandoned the island
in 1710.

FRENCH COLONIZATION

In 1715, the French took possession of Mauritius and established a successful colony focused on
sugar production. The French brought enslaved Africans and indentured servants from India to work
on sugar plantations. This period saw significant cultural influences from France, which are still
evident in the language and cuisine of the island.

BRITISH RULE

In 1810, during the Napoleonic Wars, the British captured Mauritius from the French. The British
continued the sugar industry and introduced new agricultural practices. They also implemented
significant social changes, including the abolition of slavery in 1835, which led to an influx of Indian
laborers who would shape the demographic makeup of the island.

INDEPENDENCE

Mauritius gained independence from British rule on March 12, 1968. The nation adopted a
parliamentary democracy and has since developed a stable political environment. In 1992, Mauritius
became a republic within the Commonwealth.

CULTURE
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Mauritius is a melting pot of cultures and ethnicities. The population comprises Indo-Mauritians
(approximately 68%), Creole (27%), Sino-Mauritians (3%), and Franco-Mauritians (2%). This diversity
is reflected in the island’s languages, religions, and festivals page no
2

LANGUAGES

The official language of Mauritius is English; however, French is widely spoken and used in business
and media. Creole is the most commonly spoken language among the local population. Additionally,
many Mauritians speak Hindi, Urdu, Tamil, and other languages due to their diverse backgrounds.

RELIGION

The religious landscape of Mauritius

is equally varied. Hinduism is the
predominant religion, followed by
Christianity (mainly Roman
Catholicism), Islam, and Buddhism.
This diversity fosters a spirit of
tolerance and coexistence among
different communities.

FESTIVALS

Mauritius celebrates a wide array of

festivals that reflect its multicultural
heritage. Some notable celebrations
include:

* Diwali: The Hindu festival of lights

celebrated with fireworks, lanterns,
and sweets.

* Pongal: A harvest festival

celebrated by Tamil Hindus with traditional feasts.

* Chinese New Year: Celebrated by the Sino-Mauritian community with dragon dances and family
gatherings.

* Eid al-Fitr: Marked by Muslims with communal prayers and festive meals.

ECONOMY

Mauritius has transformed from a low-income economy reliant on agriculture into a middle-income
nation with a diverse economy. Key sectors include tourism, textiles, financial services, information
technology, and agriculture.
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AGRICULTURE

Historically, sugarcane was the backbone of Mauritius's economy. While sugar production remains
significant, the government has diversified agricultural output to include fruits, vegetables, and flowers
for export. Page no
3

TOURISM

Tourism plays a crucial role in

Mauritius's economy. The island
attracts millions of visitors each year
with its pristine beaches, luxury
resorts, and vibrant marine life.
Activities such as snorkeling, diving,
hiking, and cultural tours contribute to
its appeal as a tourist destination.

FINANCIAL SERVICES

Mauritius has developed into a

financial hub in Africa, offering
services such as banking, insurance,
and investment management. The
government has implemented policies
to attract foreign investment and
promote economic growth.

EDUCATION

Mauritius boasts a high literacy rate of over 90%, with education being compulsory for children aged 5
to 16. The education system includes primary, secondary, and tertiary levels, with several universities
offering higher education opportunities.

HEALTHCARE

The healthcare system in Mauritius is a mix of public and private services. The government provides
free healthcare services to citizens through public hospitals and clinics. Private healthcare facilities
are also available for those seeking specialized care.

INFRASTRUCTURE

Mauritius has a well-developed infrastructure that includes modern transportation systems such as
roads, ports, and an international airport. The government continues to invest in infrastructure
development to support economic growth and improve living standards.
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ENVIRONMENTAL CONSERVATION

Mauritius faces environmental challenges such as deforestation, loss of biodiversity, and climate
change impacts. The government and various organizations are actively working on conservation
initiatives to protect the unique ecosystems of the island. Page no
4

NATIONAL PARKS AND RESERVES

Several national parks and nature reserves exist in Mauritius to preserve its natural heritage. Notable
areas include:

* Black River Gorges National Park: Home to endemic species of flora and fauna.

* Île aux Aigrettes: A nature reserve dedicated to wildlife conservation.

* Rivière Noire National Park: Known for its hiking trails and diverse ecosystems.

Mauritius stands out as a remarkable example of cultural diversity, economic resilience, and
environmental beauty. With its rich history shaped by various influences, the island continues to thrive
as a popular tourist destination while maintaining its unique identity. As Mauritius moves forward into
the future, it faces both opportunities and challenges that will shape its development in the years to
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come. Page
5

INTRODUCTION ON RIU HOTELS AND RESORTS

Riu Hotels and Resorts is a renowned hotel chain that operates a diverse portfolio of properties
worldwide, known for its commitment to quality service, luxurious accommodations, and an all-
inclusive experience. Founded in 1953 by the Riu family in Mallorca, Spain, the brand has grown
exponentially over the decades, establishing itself as a leader in the hospitality industry. With a strong
emphasis on customer satisfaction, Riu Hotels and Resorts caters to a wide range of guests, from
families seeking a relaxing vacation to couples looking for a romantic getaway.

The brand's philosophy revolves around providing exceptional service, diverse culinary offerings, and
extensive recreational activities, ensuring that every guest enjoys a memorable experience. Today,
Riu Hotels and Resorts boasts over 100 properties in various countries, including popular tourist
destinations in the Caribbean, Mexico, Europe, and Africa.

HISTORY

Riu Hotels was established in 1953 by the Riu family in Mallorca, Spain. Initially, the company
operated a small hotel called "Hotel Riu San Francisco." The hotel quickly gained popularity for its
exceptional service and hospitality, which laid the foundation for the brand's future success. In the
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1960s, Riu expanded its operations by acquiring additional hotels in Spain, capitalizing on the growing
tourism industry.

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INTERNATIONAL EXPANSION

The 1980s marked a significant turning point for Riu Hotels and Resorts as the company began its
international expansion. The first hotel outside of Spain opened in 1985 in Punta Cana, Dominican
Republic. This move allowed Riu to tap into the burgeoning Caribbean tourism market, which proved
to be immensely successful.

Throughout the 1990s and early 2000s, Riu continued to expand its presence in popular vacation
destinations across the globe. The brand diversified its offerings by introducing various hotel
categories, including Riu Palace (luxury), Riu Classic (traditional), and Riu Plaza (urban), catering to
different market segments.

MODERN ERA AND GROWTH

In recent years, Riu Hotels and Resorts has continued to grow and innovate. The brand has invested
heavily in renovating existing properties and developing new ones to meet evolving guest
expectations. Additionally, Riu has embraced sustainability initiatives, focusing on eco-friendly
practices and community engagement.

In 2018, Riu celebrated its 65th anniversary, marking a significant milestone in its journey as a leading
hotel chain. Today, Riu Hotels and Resorts is recognized for its commitment to excellence and
remains a favorite choice among travelers seeking unforgettable experiences.
RIU HOTELS AND RESORTS

Page 7

BRAND PHILOSOPHY

Riu Hotels and Resorts operates under a clear philosophy centered around customer satisfaction and
quality service. The brand's core values include:

* Excellence in Service: Riu is dedicated to providing exceptional service to every guest. Staff
members are trained to anticipate guests' needs and go above and beyond to ensure their comfort
and satisfaction.

* All-Inclusive Experience: Riu is known for its all-inclusive offerings, which include accommodations,
meals, beverages, entertainment, and recreational activities. This approach allows guests to enjoy
their vacations without worrying about additional costs.

* Diverse Culinary Options: Riu Hotels pride themselves on offering a wide range of dining options.
Guests can indulge in various cuisines, from local specialties to international favorites, prepared by
skilled chefs.

* Recreational Activities: Riu provides numerous recreational activities for guests of all ages. From
water sports and fitness programs to kids' clubs and evening entertainment, there is something for
everyone to enjoy.

* Sustainability: The brand is committed to sustainable practices that minimize its environmental
impact. Riu Hotels actively engage in initiatives to conserve energy and water, reduce waste, and
support local communities.

Riu Hotels and Resorts offers several property types to cater to different guest preferences:

RIU PALACE

Riu Palace hotels are luxurious properties designed for discerning travelers seeking an upscale
experience. These hotels feature elegant accommodations, gourmet dining options, personalized
service, and exclusive amenities such as spa services and private pools. Riu Palace hotels are often
located in prime beachfront locations, providing stunning views and direct access to pristine beaches.

RIU CLASSIC

Riu Classic hotels offer a more traditional all-inclusive experience with comfortable accommodations
at affordable prices. These properties are ideal for families and couples looking for a laid-back
vacation atmosphere. Guests can enjoy various activities and entertainment options while benefiting
from the same high-quality service that Riu is known for.
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Page 8

RIU PLAZA

Riu Plaza hotels are urban properties strategically located in major cities around the world. These
hotels cater to business travelers and tourists alike, offering modern amenities such as conference
facilities, business centers, and free Wi-Fi. Riu Plaza hotels provide easy access to local attractions
and cultural experiences, making them an excellent choice for those exploring vibrant city life.

RIU TIKIDA

Riu Tikida hotels are specifically designed for guests seeking an authentic Moroccan experience.
These properties blend traditional Moroccan architecture with modern amenities, offering guests a
unique cultural immersion. Guests can enjoy local cuisine, traditional entertainment, and various
activities that showcase Morocco's rich heritage.

DESTINATIONS

Riu Hotels and Resorts has established a presence in some of the most sought-after vacation
destinations worldwide. Here are some notable locations where you can find Riu properties:

CARIBBEAN

The Caribbean is home to several Riu Hotels and Resorts properties, making it a popular choice for
sun-seeking travelers. Notable locations include:

* Punta Cana, Dominican Republic: Known for its stunning beaches and vibrant nightlife, Punta Cana
offers multiple Riu hotels catering to different preferences.

* Montego Bay, Jamaica: Riu's properties in Montego Bay provide guests with an all-inclusive
experience amid lush tropical landscapes.

* Cancún and Riviera Maya, Mexico: These regions are famous for their beautiful beaches, vibrant
culture, and numerous recreational activities. Riu offers several hotels in these areas.

Riu Hotels also operates properties across Europe, particularly in popular tourist destinations:

* Spain: With numerous hotels located in coastal regions such as Costa del Sol and Mallorca, Riu
offers guests the chance to enjoy sun-soaked vacations with access to local attractions.

* Portugal: The Algarve region features several Riu hotels known for their stunning coastline and
warm hospitality.

Riu has expanded into Africa with properties that showcase the continent's unique culture:
RIU HOTELS AND RESORTS

* Morocco: Riu Tikida hotels provide guests with an authentic Moroccan experience while offering
modern amenities and luxurious accommodations. Page
9

Riu is also making strides in Asia with plans for future developments in key markets:

* Thailand: Potential expansions into Thailand will allow Riu to tap into the growing tourism market in
Southeast Asia.
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Page 10

AMENITIES AND SERVICES

Riu Hotels and Resorts are known for their extensive range of amenities and services designed to
enhance guests' experiences:

ACCOMMODATIONS

Each property features well-appointed rooms and suites equipped with modern amenities such as air
conditioning, flat-screen TVs, minibars, and complimentary Wi-Fi. Many rooms offer stunning ocean
views or private balconies.

DINING OPTIONS
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Riu Hotels pride themselves on their diverse culinary offerings. Guests can enjoy multiple on-site
restaurants serving various cuisines ranging from Italian to Asian. Additionally, many properties
feature hemed dining nights, buffets, and snack bars.

Page 11

BARS AND LOUNGES

Guests can unwind at various bars and lounges throughout the resorts. From swim-up bars to
beachfront lounges, there are plenty of options for enjoying cocktails and refreshments while soaking
up the sun.

RECREATIONAL ACTIVITIES

Riu Hotels offer a plethora of recreational activities for guests of all ages:

* Water Sports: Many properties provide complimentary water sports such as snorkeling, kayaking,
windsurfing, and paddleboarding.

* Pools: Guests can relax by one of the resort's pools or enjoy swim-up bars while soaking up the sun.
RIU HOTELS AND RESORTS

* Fitness Facilities: On-site gyms provide guests with opportunities to maintain their fitness routines
during their stay.

* Kids' Clubs: Family-friendly resorts feature supervised kids' clubs with engaging activities tailored for
children of different age groups.

Page 12

ENTERTAINMENT

Riu Hotels host various entertainment options throughout the week:

* Live Shows: Many resorts feature nightly shows showcasing local talent or themed performances.

* Theme Nights: Guests can participate in themed parties or events that celebrate local culture or
specific holidays.

SUSTAINABILITY INITIATIVES

Riu Hotels and Resorts recognizes the importance of sustainability in the hospitality industry. The
brand has implemented several initiatives aimed at minimizing its environmental impact:

ENERGY CONSERVATION

Many Riu properties

have adopted energy-
saving technologies
such as LED lighting
systems and energy-
efficient appliances.
The brand also invests
in renewable energy
sources where
feasible.

WATER
MANAGEMENT

Riu Hotels actively

work to conserve water through initiatives such as rainwater harvesting systems and efficient irrigation
practices for landscaping.

WASTE REDUCTION

The brand promotes waste reduction strategies by implementing recycling programs across its
properties. Additionally, many hotels focus on reducing single-use plastics by offering eco-friendly
alternatives.
RIU HOTELS AND RESORTS

Page 13

COMMUNITY ENGAGEMENT

Riu Hotels engage with local communities through various initiatives such as supporting local
businesses, promoting cultural exchanges, and participating in social responsibility programs.
RIU HOTELS AND RESORTS

CUSTOMER EXPERIENCE

Riu Hotels and Resorts places great emphasis on delivering exceptional customer experiences. The
brand utilizes guest feedback to continuously improve its services and offerings. Here are some key
aspects contributing to positive customer experiences:

Page 14

PERSONALIZED SERVICE

Staff members are trained to provide personalized service tailored to individual guest preferences.
From remembering guests' names to accommodating special requests, Riu aims to create memorable
experiences.

GUEST FEEDBACK MECHANISMS

Riu actively seeks guest feedback through surveys and online reviews. This information helps the
brand identify areas for improvement while celebrating successes

LOYALTY PROGRAMS

Riu offers loyalty programs that reward repeat guests with exclusive benefits such as room upgrades,
discounts on future bookings, and access to special events.

In conclusion, Riu Hotels and Resorts stands out as a premier hotel chain known for its commitment
to quality service, luxurious accommodations, and an all-inclusive experience. With a rich history
spanning over six decades, the brand has successfully expanded its presence across various global
destinations while maintaining its core values centered around customer satisfaction.

Through diverse property types catering to different preferences, extensive amenities and services,
sustainability initiatives, and a focus on delivering exceptional customer experiences, Riu Hotels
continues to attract travelers seeking unforgettable vacations. As the hospitality industry evolves, Riu
remains dedicated to innovation while preserving its legacy of excellence in service.

Whether you're planning a family vacation on the beaches of Cancun or a romantic getaway at a
luxurious resort in Jamaica, Riu Hotels and Resorts offers something for everyone—ensuring that
each guest leaves with cherished memories of their stay
RIU HOTELS AND RESORTS

Page 15

INTRODUCTION TO RIU HOTEL AND RESORTS MAURITIUS

"As part of my academic curriculum, I undertook a highly rewarding internship at RIU Hotels in
Mauritius during my 2nd year, 3rd semester. This exceptional opportunity allowed me to gain hands-
on experience in the hospitality industry at two of RIU's premier properties: RIU Palace and RIU
Turquoise. These iconic resorts showcased the highest standards of luxury and service, providing an
invaluable learning environment for me to develop my skills and knowledge."

THE RIU HOTEL AND RESORT MAURITIUS IS FURTHER DEVIDED INTO:

RIU PALACE

Riu Palace Mauritius is a luxurious all-inclusive resort located on the pristine white sands of Le Morne
Brabant, a UNESCO World Heritage site on the southwestern coast of Mauritius. This exquisite
property is part of the Riu Hotels and Resorts chain, which is renowned for its commitment to quality
service, exceptional accommodations, and diverse culinary offerings. Opened in 2019, Riu Palace
Mauritius has quickly established itself as a premier destination for travelers seeking a blend of
relaxation, adventure, and cultural immersion.

The resort features elegant architecture that reflects the island’s natural beauty, combining modern
design with traditional Mauritian elements. With its stunning beachfront location, lush tropical gardens,
and world-class amenities, Riu Palace Mauritius provides an idyllic setting for couples, families, and
solo travelers alike.

LOCATION

Riu Palace Mauritius is situated along the southwestern coast of the island, offering breathtaking
views of the Indian Ocean and the iconic Le Morne Mountain. The resort's prime location allows
guests to enjoy direct access to a beautiful beach, as well as proximity to various attractions and
activities. Le Morne Brabant is renowned for its historical significance and natural beauty, making it a
popular spot for hiking, water sports, and cultural exploration.

The resort is approximately 60 kilometers from Sir Seewoosagur Ramgoolam International Airport,
which can be reached by a scenic drive through the island's picturesque landscapes. Nearby
attractions include the Black River Gorges National Park, Chamarel's Seven Colored Earths, and
various local markets and cultural sites.

ACCOMMODATION
RIU HOTELS AND RESORTS

Riu Palace Mauritius offers a range of luxurious accommodations designed to provide guests with
maximum comfort and relaxation. The resort features 327 elegantly appointed rooms and suites, each
equipped with modern amenities and stylish décor page
16

ROOM TYPES
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1. Junior Suite: Spacious and beautifully decorated, the Junior Suites provide guests with a king-size
bed or two queen beds, a seating area, and a private balcony or terrace with stunning views of the
garden or ocean. These suites are perfect for couples or small families seeking a comfortable retreat.

2. Suite: The Suites at Riu Palace Mauritius offer additional space and luxury, featuring separate
living areas and enhanced amenities. Guests can enjoy upgraded furnishings, a larger balcony or
terrace, and premium bathroom facilities.
Page 17

3. Ocean View Room: These rooms provide breathtaking views of the Indian Ocean, allowing guests
to wake up to the sound of waves lapping against the shore. The Ocean View Rooms are designed
with comfort in mind and feature modern decor and convenient amenities.

4. Swim-Up Room: For those seeking a unique experience, the Swim-Up Rooms offer direct access
to a pool from the private terrace. Guests can enjoy the luxury of stepping out of their room and into
the refreshing water at any time.

5. Family Suite: Designed for families traveling together, the Family Suites provide ample space and
comfort for parents and children. These suites come equipped with additional bedding options and
family-friendly amenities.

AMENITIES

Each room at Riu Palace Mauritius is

equipped with:

* Air conditioning

* Flat-screen television

* Minibar stocked with beverages

* Coffee maker

* Safe

* Free Wi-Fi

* Hairdryer

* Ironing facilities

* 24-hour room service

The stylish decor incorporates warm

colors and natural materials, creating a
relaxing ambiance that complements
the surrounding tropical landscape.
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DINING OPTIONS

Riu Palace Mauritius boasts a diverse array of dining options that cater to various tastes and
preferences. The resort features several on-site restaurants and bars, each offering unique culinary
experiences.

Page 18

MAIN RESTAURANT

The main restaurant serves an extensive buffet breakfast, lunch, and dinner featuring international
cuisine. Guests can enjoy a variety of dishes prepared with fresh local ingredients, ensuring that every

meal is a delightful experience. The buffet also includes live cooking stations where chefs prepare
meals in front of guests.

SPECIALTY RESTAURANTS

In addition to the main restaurant, Riu Palace Mauritius offers several specialty dining options:
RIU HOTELS AND RESORTS

1. KRYSTAl: This fusion restaurant offers an innovative culinary experience that combines
flavors from around the world. Guests can enjoy unique dishes in a stylish setting that reflects
contemporary design.
2. KAORI
3. ELITE CLUB
4. PEPE

Page 19

BARS AND LOUNGES

Riu Palace Mauritius features several bars where guests can unwind with refreshing beverages:

1. Lobby Bar: A stylish space to enjoy cocktails, wines, and spirits while socializing with friends or
meeting new people.

2. Pool Bar: Located near the pool area, this bar offers swim-up service so guests can sip on their
favorite drinks without leaving the water.

3. Beach Bar: Perfect for enjoying cocktails while soaking up the sun on the beach, this bar provides
a laid-back atmosphere for relaxation.

ACTIVITIES AND ENTERTAINMENT

Riu Palace Mauritius offers an array of activities and entertainment options to ensure that guests have
an enjoyable stay. Whether
you’re looking for relaxation or
adventure, there’s something for
everyone at this resort.

Water Sports

The resort’s beachfront location

provides easy access to various
water sports activities:

* Snorkeling: Explore the vibrant

underwater world of Mauritius
with complimentary snorkeling
equipment available for guests.

* Kayaking: Guests can paddle

along the coastline in kayaks
provided by the resort.
RIU HOTELS AND RESORTS

* Stand-Up Paddleboarding: Experience the thrill of paddleboarding on calm waters while taking in
stunning views of the surrounding landscape.

* Windsurfing: For those seeking an adrenaline rush, windsurfing lessons are available for all skill
levels.

Page 20

Land Activities

In addition to water sports, Riu Palace Mauritius offers various land-based activities:

* Tennis: Guests can enjoy complimentary tennis courts for friendly matches or practice sessions.

* Fitness Center: The resort features a fully equipped fitness center where guests can maintain their
workout routines during their stay.

* Yoga Classes: Relax and rejuvenate with yoga classes held in picturesque outdoor settings.

Entertainment

Riu Palace Mauritius hosts regular entertainment programs to keep guests engaged throughout their
stay:

* Evening Shows: The resort organizes nightly shows featuring local talent and themed
performances that showcase Mauritian culture.

* Live Music: Guests can

enjoy live music performances
at various locations within the
resort.

* Theme Nights: Special

theme nights are held
throughout the week, allowing
guests to experience different
cuisines and cultural
celebrations.

SPA SERVICES

The spa offers various

services, including

* Massages: From traditional

massages to specialized
RIU HOTELS AND RESORTS

treatments like hot stone or aromatherapy massages, guests can choose from an extensive menu of
options.

* Facials: Rejuvenating facials are available to refresh and revitalize skin.

Page 21

* Body Treatments: Exfoliating scrubs and wraps are offered to nourish and hydrate the body.

* Beauty Treatments: The spa also provides beauty services such as manicures, pedicures, and hair
styling.

WELLNESS PROGRAMS

In addition to spa treatments, Riu Palace Mauritius promotes overall wellness through various
programs:

* Fitness Classes: Group fitness classes such as Zumba or aqua aerobics are available for guests
looking to stay active during their vacation.

* Wellness Retreats: Periodic wellness retreats may be offered that focus on holistic health practices
such as meditation and nutrition workshops.

FAMILY-FRIENDLY FEATURES

Riu Palace Mauritius is an excellent choice for families traveling with children. The resort offers
several family-friendly features designed to ensure that guests of all ages have an enjoyable
experience:

FAMILY ROOMS

Family Suites are available for families traveling together, providing ample space for parents and
children to relax comfortably during their stay.

SUSTAINABILITY PRACTICES

Riu Palace Mauritius is committed to sustainability and environmental responsibility. The resort
implements various initiatives aimed at minimizing its ecological footprint while promoting
conservation efforts:

ENERGY EFFICIENCY

The resort utilizes energy-efficient technologies throughout its facilities to reduce energy consumption.
This includes LED lighting systems and energy-saving appliances in guest rooms and common areas.

WATER CONSERVATION
RIU HOTELS AND RESORTS

Water-saving measures are implemented across the property to ensure responsible usage without
compromising guest comfort. This includes low-flow fixtures in bathrooms and irrigation systems
designed to minimize water waste in landscaping.

WASTE MANAGEMENT

Riu Palace Mauritius actively participates in recycling programs aimed at reducing waste generated
by the resort. Efforts are made to minimize single-use plastics by offering eco-friendly alternatives
throughout the property. Page 22

COMMUNITY ENGAGEMENT

The resort engages with local communities through various initiatives such as supporting local
businesses, promoting cultural exchanges, and participating in social responsibility programs that
benefit residents of Mauritius.

Riu Palace Mauritius stands out as a premier all-inclusive resort that offers an exceptional blend of
luxury, comfort, and adventure in one of the most beautiful destinations in the world. With its stunning
beachfront location along Le Morne Brabant, elegant accommodations, diverse dining options,
extensive recreational activities, luxurious spa services, and family-friendly features, this resort
provides an unforgettable experience for travelers of all ages.

Whether you’re seeking relaxation on pristine beaches or thrilling water sports adventures in crystal-
clear waters, Riu Palace Mauritius caters to every guest's desires. The commitment to sustainability
ensures that guests can enjoy their stay while contributing positively to the environment and local
community.
RIU HOTELS AND RESORTS

Page 23

RIU TURQUOISE

Nestled on the pristine shores of the Indian Ocean, Riu Turquoise Mauritius is a luxurious all-inclusive
resort that epitomizes the beauty and vibrancy of the
Mauritian landscape. With its stunning beaches, lush
tropical gardens, and a wealth of amenities, this resort
offers an idyllic getaway for couples, families, and solo
travelers alike. The combination of exquisite
accommodations, exceptional service, and a plethora of
activities makes Riu Turquoise a premier destination for
those seeking relaxation and adventure in equal
measure.

LOCATION AND ACCESSIBILITY

Riu Turquoise Mauritius is situated on the enchanting

east coast of Mauritius, in the village of Belle Mare. This
area is renowned for its white sandy beaches and
crystal-clear waters, making it a popular choice for beach
lovers and water sports enthusiasts. The resort is
conveniently located about 50 kilometers from Sir
Seewoosagur Ramgoolam International Airport, which
translates to approximately an hour's drive. Guests can
easily access the resort via taxi or pre-arranged
transfers.

The strategic location of Riu Turquoise allows guests to

explore nearby attractions such as the bustling town of
Flacq, the picturesque Île aux Cerfs, and various cultural
sites that showcase the rich heritage of Mauritius. The
surrounding area is also home to several golf courses,
nature reserves, and markets, providing ample
opportunities for exploration and adventure.
RIU HOTELS AND RESORTS

ACCOMMODATION

Riu Turquoise Mauritius boasts 350 elegantly designed rooms and suites that offer breathtaking views
of the ocean or the lush gardens. Each room is equipped with modern amenities to ensure a
comfortable stay, including air conditioning, flat-screen televisions, minibars, coffee makers, and
complimentary Wi-Fi. The decor reflects a harmonious blend of contemporary design and traditional
Mauritian elements, creating a warm and inviting atmosphere.
Page 24

ROOM TYPES

1. Double Room: Ideal for couples or solo travelers, these rooms feature a spacious layout with
either a garden or ocean view. The decor is modern yet cozy, ensuring a restful retreat after a day of
exploration.

2. Junior Suite: Offering additional space and luxury, junior suites come with a separate living area
and enhanced amenities. Guests can enjoy a private balcony or terrace to soak in the stunning views.

3. Family Room: Designed with families in mind, these rooms provide ample space and comfort for
parents and children. They often come with additional bedding options to accommodate larger groups.

4. Suite: For those seeking the ultimate indulgence, suites at Riu Turquoise offer expansive living
spaces and premium amenities. Guests can unwind in style while enjoying panoramic views of the
ocean.

DINING OPTIONS

Riu Turquoise Mauritius prides itself on offering a diverse culinary experience that caters to a variety
of tastes and preferences. The resort features several on-site restaurants and bars, each providing a
unique dining atmosphere.

1. Main Restaurant: The buffet-style main restaurant offers an extensive selection of international
cuisine, including local Mauritian dishes. Guests can enjoy breakfast, lunch, and dinner in a relaxed
setting with both indoor and outdoor seating options.

2. Specialty Restaurants: For a more intimate dining experience, guests can choose from several
specialty restaurants that focus on specific cuisines:

• Steakhouse: A carnivore's paradise offering premium cuts of meat cooked to perfection.

Bangalore: An Indian themed restaurant

Pepe

3. Bars: Riu Turquoise boasts several bars where guests can unwind with refreshing cocktails, local
beverages, and international drinks. The beach bar provides a perfect spot to sip drinks while enjoying
the sun and sea breeze.
RIU HOTELS AND RESORTS

ACTIVITIES AND ENTERTAINMENT

Riu Turquoise Mauritius offers a wide range of activities to keep guests entertained throughout their
stay. From water sports to cultural experiences, there’s something for everyone:

Page 25

Water Sports

The resort's prime beachfront location allows for easy

access to various water sports activities. Guests can
partake in:

* Snorkeling: Explore the vibrant underwater world

teeming with marine life.

* Kayaking: Paddle through the calm waters while

enjoying scenic views.

* Wind Surfing: For the more adventurous, windsurfing

lessons are available.

* Diving: Experienced divers can explore nearby dive

sites with vibrant coral reefs.

LAND ACTIVITIES

For those who prefer land-based activities, Riu

Turquoise offers:

* Tennis Courts: Guests can enjoy friendly matches on

well-maintained courts.

* Fitness Center: A fully equipped gym allows guests

to maintain their fitness routine.

* Beach Volleyball: Join in on organized games for fun

and camaraderie.

ENTERTAINMENT

The resort provides nightly entertainment options that

include live music, themed parties, and shows featuring local talent. Guests can enjoy cultural
performances that showcase Mauritian traditions, adding an enriching dimension to their vacation
experience.

SPA AND WELLNESS

RIU HOTELS AND RESORTS

At Riu Turquoise Mauritius, relaxation is taken to new heights with the on-site spa offering a range of
treatments designed to rejuvenate both body and mind. Guests can indulge in massages, facials,
body scrubs, and wellness therapies using natural products inspired by the island's flora.

The spa facilities also include a sauna and steam room, providing an oasis of tranquility where guests
can unwind after a day of activities. For those seeking holistic wellness experiences, yoga classes are
often available on the beach at sunrise or sunset. Page
26

FAMILY-FRIENDLY FEATURES

Riu Turquoise Mauritius is an excellent choice for families looking for a fun-filled vacation. The resort
offers a dedicated children's club where younger guests can engage in supervised activities tailored to
their age group. From arts and crafts to games and outdoor adventures, children will have plenty of
opportunities to make new friends while parents enjoy some well-deserved relaxation time.

Additionally, family-friendly dining options ensure that even the pickiest eaters will find something they
love. The resort's commitment to creating a welcoming environment for families enhances the overall
experience for guests traveling with
children.

SUSTAINABILITY
PRACTICES

Riu Turquoise Mauritius is committed

to sustainability and environmental
stewardship. The resort implements
various eco-friendly practices aimed
at minimizing its impact on the
beautiful surroundings. Initiatives
include waste reduction programs,
energy-efficient systems, and
partnerships with local organizations
focused on conservation efforts.

Guests are encouraged to participate

in sustainable practices during their
stay by utilizing recycling bins and
taking part in organized beach clean-
up events. This commitment to
RIU HOTELS AND RESORTS

sustainability not only benefits the environment but also enriches guests' experiences by connecting
them with the local community.

EXPLORING MAURITIUS

While Riu Turquoise offers an abundance of activities within its premises, exploring the beauty of
Mauritius beyond the resort is highly recommended. Here are some must-visit attractions:
page 27

1. Île aux Cerfs: A short boat ride away from Belle Mare, this small island is famous for its
stunning beaches and water sports activities. Visitors can relax on the beach or partake in snorkeling
and parasailing.

2. Mauritius National Botanical Garden: Located in Pamplemousses, this garden is home to an

impressive collection of tropical plants, including giant water lilies and rare palm species.

3. Black River Gorges National Park: Nature lovers will appreciate this park's hiking trails that
lead through lush forests and offer breathtaking views of waterfalls and endemic wildlife.

4. Chamarel Seven Colored Earths: This geological wonder features sand dunes in seven
distinct colors—an incredible sight that showcases the island's unique landscape.

5. Port Louis: The capital city offers a mix of culture and history with attractions like the Central
Market, Aapravasi Ghat (a UNESCO World Heritage site), and the Caudan Waterfront.

Riu Turquoise Mauritius is more than just a resort; it’s an experience that encapsulates the essence of
paradise. With its stunning location, luxurious accommodations, diverse dining options, and an array
of activities for all ages, it caters to every type of traveler seeking relaxation or adventure in one of the
world's most beautiful destinations.

Whether lounging on the beach with a cocktail in hand or exploring the rich culture and natural beauty
of Mauritius, guests at Riu Turquoise are sure to create lasting memories that will linger long after
their vacation ends. With its commitment to exceptional service and sustainability practices, Riu
Turquoise not only provides an unforgettable holiday experience but also contributes positively to its
surrounding environment and community.
RIU HOTELS AND RESORTS

Page 28

PERSONAL EXPERIENCE DURING THE TRAINING

During my second year, third semester of academic study, I had the extraordinary opportunity to
participate in an enriching internship at RIU Hotels in the picturesque setting of Mauritius. This unique
experience not only broadened my horizons but also provided me with invaluable practical, hands-on
exposure to the dynamic field of hospitality. My internship took place at two of RIU's distinguished
properties: the RIU Palace and the RIU Turquoise. Both resorts are renowned for their exceptional
service and luxurious amenities, and being part of their teams was a privilege that I will always
cherish.

INITIAL PHASE: COLD KITCHEN EXPERIENCE

My journey in the culinary world

commenced in the cold kitchen, a
specialized area where I dedicated
approximately six weeks to mastering the
art of preparing cold dishes. This section
of the kitchen is crucial for crafting a wide
array of salads, cheeses, and other cold
items that play a significant role in
enhancing guests' dining experiences.
The cold kitchen is more than just a place
to prepare food; it is a realm where
creativity meets precision, and my time
spent there allowed me to appreciate the
intricacies involved in creating dishes that
are not only flavorful but also visually
captivating.

From the outset, I was immersed in an

environment that emphasized the
importance of presentation. I quickly
RIU HOTELS AND RESORTS

learned that in the world of gastronomy, how a dish looks can be just as important as how it tastes.
Guests often eat with their eyes first, and my role in the cold kitchen was to ensure that each dish was
a feast for both the palate and the visual senses. This realization underscored the necessity of
meticulous attention to detail, as even the smallest elements—such as the arrangement of ingredients
or the choice of colors—could significantly impact the overall appeal of a dish . Page 29

One of my primary responsibilities

during this phase was arranging
the cold buffet for both lunch and
dinner at RIU Turquoise and RIU
Palace. This task was not merely
about placing food on a platter; it
involved a careful selection of
fresh ingredients, ensuring they
were kept at optimal temperatures,
and artfully presenting them to
create an inviting display. I
became adept at balancing flavors
and colors, learning how to create
an aesthetically pleasing spread
that would entice guests to explore
the offerings. Each buffet was an
opportunity to showcase creativity,
and I took pride in curating
selections that highlighted
seasonal ingredients and vibrant
colors.

The process of designing the cold

buffet taught me invaluable
lessons about portion control and food safety standards. I learned how to gauge appropriate serving
sizes to minimize waste while ensuring that guests had ample choices. Understanding food safety
was paramount; I became well-versed in proper handling techniques, including how to store
ingredients at safe temperatures and avoid cross-contamination. Maintaining a clean and organized
workspace was essential not only for safety but also for efficiency. A well-organized kitchen allowed
me to work swiftly and effectively, which was crucial during peak service times when the demand for
fresh dishes surged.

Throughout my internship in the cold kitchen, I gained an extensive knowledge base regarding various
ingredients used in cold dishes. My exploration included different types of cheeses, their unique
characteristics, origins, and how they pair with various foods. For instance, I learned about the distinct
flavors of aged cheeses versus fresh ones, and how certain cheeses complement fruits, nuts, or
RIU HOTELS AND RESORTS

charcuterie. This knowledge empowered me to make informed decisions when curating platters for
guests, enhancing their dining experience through thoughtful pairings.

Additionally, I had the opportunity to experiment with a variety of salad dressings and
accompaniments. This hands-on experience allowed me to refine my palate and develop an
understanding of flavor profiles. I discovered how acidity can brighten a dish or how herbs can elevate
flavors. Page 30

The creative process of developing dressings from scratch provided me with insight into balancing
flavors—sweet, sour, salty, and bitter—to achieve harmony in each dish.

The fast-paced environment of the cold kitchen was both exhilarating and challenging. Working
alongside skilled chefs and fellow interns heightened my awareness of time management. I quickly
learned that efficiency is key in a bustling kitchen setting. Each day presented new challenges, from
preparing for large banquet events to accommodating last-minute guest requests. I honed my ability
to prioritize tasks effectively while maintaining high standards of quality and presentation.

One particularly memorable experience involved preparing a themed buffet for a special event hosted
at RIU Palace. The theme was inspired by Mediterranean cuisine, which provided me with an exciting
RIU HOTELS AND RESORTS

opportunity to explore new flavors and ingredients. As part of

the team responsible for curating this buffet, I researched
traditional Mediterranean dishes and incorporated elements
such as olives, feta cheese, roasted vegetables, and fresh
herbs into our offerings. Page
31

The collaborative nature of this project fostered teamwork

among kitchen staff. We brainstormed ideas together, shared
feedback, and worked harmoniously to execute our vision.
The culmination of our efforts resulted in a stunning buffet that
not only delighted our guests but also showcased our
collective creativity and hard work. This experience reinforced
my belief in the power of collaboration within a culinary team

As my time in the cold kitchen progressed, I began to feel

more confident in my abilities. I embraced constructive
criticism from my mentors and sought opportunities to learn
from their expertise. Their guidance proved invaluable as I
navigated the complexities of food preparation and service. I
realized that continuous learning is an integral part of growth
in any profession, especially in a field as dynamic as
hospitality.

In addition to honing my culinary skills, my experience in the

cold kitchen also taught me about customer service from behind the scenes. While my interactions
with guests were limited compared to front-of-house staff, I understood that every dish prepared
contributed to the overall guest experience. The pride I felt when seeing guests enjoy the food we had
prepared was immensely gratifying. It reinforced my commitment to delivering excellence in every
aspect of my work.

Reflecting on my time in the cold kitchen, I recognize how much I grew both personally and
professionally. The experience instilled in me a sense of discipline and work ethic that will serve me
well throughout my career. I developed resilience as I faced challenges head-on and learned to adapt
quickly to changing circumstances.

As I transitioned out of the cold kitchen and prepared for my next phase in the breakfast section, I
carried with me not only the technical skills I had acquired but also a deeper appreciation for the
culinary arts. My time spent arranging buffets and crafting cold dishes laid a solid foundation for my
future endeavors in hospitality.
RIU HOTELS AND RESORTS

In conclusion, my initial phase in the cold kitchen was an invaluable chapter in my internship journey
at RIU Hotels. The skills I developed—ranging from food preparation techniques to understanding
guest preferences—equipped me with essential tools for success in the hospitality industry. The
experience taught me about the importance of presentation, attention to detail, teamwork, and
adaptability in a fast-paced environment.
Page 32

TRANSITION TO THE BREAKFAST SECTION

After my enriching experience in

the cold kitchen, I embarked on a
new journey in the breakfast
section, where I dedicated an
additional five weeks to honing
my skills and expanding my
culinary knowledge. This
transition marked a significant
shift in my culinary training,
allowing me to explore a different
facet of food preparation and
service that is both rewarding and
vital. Breakfast is often heralded
as one of the most important
meals of the day, and I was
genuinely excited about the
opportunity to contribute to
creating a memorable morning
experience for our guests.

In the breakfast section, my

responsibilities were diverse and
multifaceted. I worked with an
array of ingredients, including various cheeses, hams (both chicken and beef), crispy bacon, fresh
yogurts, seasonal fruits, and an assortment of nuts. Each ingredient required meticulous attention to
detail, from proper storage and handling techniques to the artful presentation on the breakfast buffet.
The importance of maintaining high standards of hygiene and food safety was emphasized, as these
elements are crucial in ensuring that guests enjoy their meals without any concerns regarding quality
or safety.

One of the key lessons I learned during my time in this section was the significance of preparation.
Each morning began with a thorough inventory check of the ingredients available. This process not
RIU HOTELS AND RESORTS

only ensured that we had everything needed for the breakfast service but also allowed me to
familiarize myself with the various products we used. I quickly learned that understanding the
characteristics of each ingredient—such as flavor profiles, textures, and optimal storage conditions—
was essential for crafting delicious dishes.

As I delved deeper into breakfast preparation, I discovered the vast range of options available to cater
to different dietary preferences and cultural backgrounds. From classic continental offerings to hearty
traditional dishes, page
33

I experimented with creating vibrant fruit salads that showcased seasonal produce, as well as
preparing rich and savory dishes like eggs benedict and shakshuka. This exploration not only
broadened my culinary repertoire but also instilled in me a greater appreciation for the versatility of
breakfast foods.

One of the most enriching aspects of my experience in the breakfast section was learning about the
cultural significance of breakfast around the world. I discovered that different countries have unique
breakfast traditions and dishes that reflect their culinary heritage. For example, in Japan, a traditional
breakfast might
include grilled
fish, miso soup,
and rice, while
in Mexico, one
might find
chilaquiles
topped with
salsa and
avocado. This
exposure to
global breakfast
customs
allowed me to
appreciate the
diversity of
flavors and
ingredients that
can be
incorporated
into breakfast
menus.
RIU HOTELS AND RESORTS

Understanding these cultural nuances deepened my respect for the culinary arts and highlighted the
importance of inclusivity in menu design. I became more mindful of how our breakfast offerings could
cater to guests from various backgrounds, ensuring that everyone felt represented and welcomed at
our buffet. This awareness encouraged me to suggest new dishes and ideas to my supervisors, some
of which were well-received and implemented into our menu rotation.

In addition to honing my culinary skills, my time in the breakfast section provided me with valuable
opportunities for guest interaction. Engaging with guests during breakfast service was one of the most
rewarding aspects of this role. I had the chance to observe firsthand how guests reacted to our
offerings and received immediate feedback on their experiences. Many guests expressed their
appreciation for the quality and presentation of the food, which reinforced my understanding of the
critical connection between food quality and customer satisfaction in the hospitality industry.
Page 34

Moreover, interacting with guests allowed me to gain insights into their preferences and expectations.
I learned that some guests preferred lighter fare, such as yogurt parfaits or smoothies, while others
sought out hearty options like omelets or pancakes. By paying
attention to these preferences, I was able to tailor my approach
during service, ensuring that guests received personalized
recommendations that enhanced their dining experience.

Receiving positive feedback from satisfied guests was incredibly

gratifying. It served as a reminder of why I chose to pursue a
career in hospitality and culinary arts in the first place: to create
memorable experiences for others through food. Each smile and
expression of delight from our guests fueled my passion for
cooking and motivated me to strive for excellence in every dish I
prepared.

Throughout my time in the breakfast section, I also developed a

deeper understanding of teamwork and collaboration within a busy
kitchen environment. Working alongside chefs, servers, and other
kitchen staff required effective communication and coordination to
ensure smooth operations during peak breakfast hours. I learned
how crucial it was to support one another and maintain a positive
atmosphere, even during high-pressure moments.

The camaraderie built among team members was invaluable. We

often shared tips and tricks with one another, whether it was about perfecting a cooking technique or
finding innovative ways to present dishes. This collaborative spirit not only enhanced our efficiency
but also fostered a sense of belonging within the team—a feeling that we were all working towards a
common goal: providing exceptional service to our guests.
RIU HOTELS AND RESORTS

As my time in the breakfast section drew to a close, I reflected on all that I had learned during these
five weeks. The experience had not only enriched my culinary skills but also deepened my
appreciation for the role that food plays in bringing people together. Breakfast is more than just a
meal; it is an opportunity for connection, comfort, and nourishment as people start their day.

I left the breakfast section with newfound confidence in my abilities as a chef and a greater
understanding of the importance of creating memorable dining experiences for guests. The lessons
learned about cultural diversity in food, guest engagement, teamwork, and attention to detail would
undoubtedly shape my future endeavors in the culinary world.

In conclusion, transitioning to the breakfast section was an eye-opening experience that allowed me
to explore new dimensions of food preparation and service. My time spent handling various
ingredients, learning about cultural traditions, engaging with guests, and collaborating with my team
provided me with invaluable skills and insights that will serve me well in my culinary journey ahead. As
I move forward in my career, I carry with me not only the technical knowledge gained from this
experience but also a profound appreciation for the joy that food can bring to people’s lives each
morning. Page 35

Below Is The Heirarchy Of The Hotel For The Food Production

Department In Regards To The Sections That I Have Completed My
Internship.

COLD KITCHEN SENIOR EXECUTIVE CHEF

THOMAS RUCK

EXECUTIVE SOUS CHEF

LASAVANNE BARLEN

JUNIOR EXECUTIVE SOUS

CHEF
MAKONONLALL RAJNISH

SOUS CHEF SOUS CHEF

GUNGAH KRISHNA SYMLAMAH PRITEEV

CHEF DE PARTIE
FRANCESCA BOATMAN

COMMI 1
CHLOE

COMMI 2
ISABEL
RIU HOTELS AND RESORTS

Page 36

BREAKFAST KITCHEN

SENIOR EXECUTIVE CHEF

THOMAS RUCK

EXECUTIVE SOUS CHEF

LASAVANNE BARLEN

JUNIOR EXECUTIVE SOUS

CHEF
MAKONONLALL RAJNISH

SOUS CHEF SOUS CHEF

GUNGAH KRISHNA SYMLAMAH PRITEEV

DEMI CHEF
OLIVER DORINE

COMMI 2
MARI FRANCE

COMMI 1
JULIANO RICOD
RIU HOTELS AND RESORTS

Page 37

REFERENCE LETTER
RIU HOTELS AND RESORTS

Page 38

CERTIFICATE OF INTERNSHIP
RIU HOTELS AND RESORTS

Page 39

page 40
RIU HOTELS AND RESORTS

BREAKFAST MENU – BUFFET STYLE

Bacon

Pork sausages

Cheese sandwiches

Chicken ham sandwiches

Pancake – chocolate, plain, raisins

French toast

Sunny side up egg

Double side egg

Boiled egg

Baked beans

Rice

Dall

Chicken sausages

Egg benedict

Egg omelette

Spanish omelette

Cheese omelette

Baked tomatoes

Raw vegetables – 6 types

Sauces – ketchup, green chutney, etc

Mayonnaise

Yogurts

Nuts – cashew, walnuts, hazelnuts

Fruits – watermelon, orange, papaya

Juice – watermelon, orange, papaya, pineapple

Milk

Breads

Butter
RIU HOTELS AND RESORTS

Jams – orange jam, strawberry jam

Chicken ham

Pork ham

Cheese – emmantal, gouda, edam cheese page 41

DINNER MENU – BUFFET STYLE

Mango and ginger sauce

Sambal Oleek

Harissa

Soy sauce

Springrolls

Curry fish

Chapati

Prawn Crackers

Curry chicken

Fries with garlic and peppers

Rogan josh lamb curry

Mushroom frittata

Vegetable tempura

ASV6

Tarka dhall

Basmati rice

Sweet & Sour Vegetables

Sautéed cabbage with sesame

Poppadum

Sweet chili sauce

Pasta al forno

Tomato and mozzarella bruschetta

Focaccia

Tomato and cheese focaccia

Parmesan cheese

Page 42

Pesto

Spaghetti aglio olio

RIU HOTELS AND RESORTS

Tortiglioni carbonara sauce

Plain pasta

Tomato sauce

Bolognese sauce

Spicy oil

Garlic Oil

Margarita pizza

Potato Wedges

Vegetable and shrimp chop suey

Chicken and mushroom stew

Beef teppanyaki

Bok choy, sesame, teriyaki

Calamari with onion

Sweet and sour lean pork

Ramen station

Chicken soup

Vegetable soup

Seafood soup

gravy sauce

sweet and sour sauce

Roasted duck

fried rice

Page 43

SWOT ANALYSIS OF CULINARY EXPERIENCE IN THE COLD

KITCHEN AND BREAKFAST SECTION
RIU HOTELS AND RESORTS

STRENGTHS

1. Attention to Detail

In the culinary arts, attention to detail is paramount, and my experience in the cold kitchen has honed
this skill significantly. Every dish I prepared required meticulous focus on presentation and
arrangement. From the vibrant colours of fresh vegetables to the careful placement of garnishes, I
learned that every element contributes to the overall dining experience. This precision not only
enhances the visual appeal of dishes but also reflects a chef's dedication to quality. My ability to
notice the small things—such as the balance of colours on a plate or the texture of ingredients—has
become one of my strongest attributes in the kitchen.

2. Creativity

Creativity is a vital component in any culinary role, and my time spent designing buffets and preparing
cold dishes allowed me to express this trait fully. I enjoyed experimenting with various flavor profiles
and presentation techniques, which led to innovative dishes that delighted guests. For instance, I took
traditional recipes and added modern twists, such as incorporating unexpected ingredients or utilizing
contemporary plating styles. This creative approach not only kept the menu fresh and exciting but also
challenged my culinary skills, pushing me to think outside the box.

3. Teamwork

Collaboration is essential in a bustling kitchen environment, and my ability to work effectively as part
of a team has been a significant strength. Throughout my internship, I engaged with chefs, fellow
interns, and kitchen staff, fostering a spirit of camaraderie and mutual support. By communicating
openly and sharing ideas, we created an environment where everyone felt valued and empowered to
contribute. This teamwork was particularly evident during busy service periods when we relied on one
another to ensure that every dish met our high standards.

4. Adaptability

The fast-paced nature of the culinary world demands adaptability, a skill I developed significantly
during my time in the cold kitchen. I learned to think on my feet and adjust to changing circumstances,
whether it was accommodating last-minute guest requests or dealing with unexpected ingredient
shortages. This ability to pivot quickly allowed me to maintain efficiency and productivity, even under
pressure.

5. Knowledge of Ingredients

A deep understanding of ingredients is fundamental for any chef, and my experience in the cold
kitchen has provided me with extensive knowledge in this area. I became familiar with various
cheeses, salad dressings, and accompaniments, learning how to pair flavors effectively to create
harmonious dishes. This ingredient knowledge not only improved my cooking skills but also enabled
me to make informed decisions when designing menus or suggesting modifications to existing
recipes.

Page 44

WEAKNESSES
RIU HOTELS AND RESORTS

1. Limited Experience
While I have gained valuable skills during my time in the cold kitchen, I recognize that I still have
limited experience in the culinary industry overall. As an intern, I am at the beginning stages of my
career, and there is much more for me to learn about various cooking techniques, cuisines, and
kitchen operations. This limited experience can sometimes lead to uncertainty when faced with
complex tasks or unfamiliar situations.

2. Dependence on Mentorship
Throughout my internship, I relied heavily on guidance from experienced chefs who provided
invaluable support and mentorship. While this mentorship has been beneficial for my growth, it has
also highlighted my dependence on others for direction. As I progress in my culinary career, I aim to
develop greater independence in decision-making and problem-solving while still valuing input from
mentors.

3. Emotional Attachment to Feedback

Receiving feedback is an essential part of professional growth; however, I found myself emotionally
attached to constructive criticism at times. Instead of viewing feedback as an opportunity for
improvement, I occasionally took it personally. Developing a thicker skin regarding criticism will be
crucial for my continued growth as a chef, allowing me to embrace feedback without letting it affect my
confidence or enthusiasm.

4. Limited Exposure to Front-of-House Operations

Most of my interactions during this internship were behind-the-scenes in the kitchen, which limited my
exposure to front-of-house operations. While I understand the importance of teamwork between
kitchen staff and front-of-house personnel, I recognize that gaining firsthand experience in guest
service would provide valuable insights into how our culinary creations are received by diners.

5. Steep Learning Curve

The culinary field is vast and constantly evolving, leading to a steep learning curve for someone at the
start of their career like myself. Each new technique or cuisine presents its own challenges, requiring
significant time and effort to master. While I am committed to continuous learning, I sometimes feel
overwhelmed by the amount of information I need to absorb.

Page 45

OPPORTUNITIES
RIU HOTELS AND RESORTS

1. Continuing Education
One of the most exciting opportunities available to me is the chance for continuing education in
culinary arts. Pursuing additional training or certifications can enhance my skills and knowledge base
significantly. Whether through formal culinary schools or specialized workshops focusing on specific
techniques or cuisines, further education will provide me with the tools needed to excel in this
competitive industry.

2. Leadership Roles
As I gain more experience and confidence in my culinary abilities, there is potential for me to take on
leadership roles within kitchen teams or sections. These roles could include mentoring newer interns
or leading specific projects such as menu development or event planning. Embracing leadership
opportunities will not only allow me to grow personally but also enable me to contribute positively to
team dynamics.

3. Event Planning
My experience with designing buffets has opened up opportunities for event planning within the
hospitality industry. Coordinating themed buffets or special events allows for creativity while also
providing a platform for showcasing culinary skills. Engaging in event planning could lead to exciting
challenges that enhance both my organizational abilities and culinary expertise.

4. Networking
Building relationships with experienced chefs and hospitality professionals is a valuable opportunity
that can lead to mentorships, collaborations, or job opportunities in the future. Attending industry
events or participating in culinary competitions can expand my network significantly while exposing
me to diverse perspectives within the culinary world.

5. Career Advancement
As I continue my journey within RIU Hotels or other hospitality organizations, there are ample
opportunities for career advancement available. With dedication and hard work, I could progress into
higher positions such as sous chef or executive chef roles over time. Setting clear career goals will
help guide my path toward achieving these aspirations.

6. Exploring Different Cuisines

The opportunity to explore different cuisines is another exciting prospect that lies ahead of me.
Learning about diverse culinary traditions allows for creativity and innovation while expanding flavor
profiles within dishes. Experimenting with international cuisines will not only enhance my skill set but
also deepen my appreciation for global food cultures..

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THREATS
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1. High Competition
The culinary industry is known for its high level of competition among aspiring chefs, especially interns
vying for limited positions or promotions within prestigious establishments like RIU Hotels. This
competitive landscape can create pressure as individuals strive for recognition and advancement
within their careers.

2. Changing Culinary Trends

Staying updated on evolving food preferences and trends is vital for success as a chef; however, it
also poses a threat if one fails to adapt quickly enough. Culinary trends can shift rapidly based on
consumer preferences or dietary considerations (e.g., plant-based diets). Keeping abreast of these
changes will be essential in remaining relevant within the industry.

3. Kitchen Accidents or Injuries

Working in a fast-paced kitchen environment comes with inherent risks related to accidents or injuries
—whether from sharp knives, hot surfaces, or heavy equipment usage. Prioritizing safety protocols
while maintaining efficiency is crucial for preventing potential hazards that could impact both individual
well-being and overall team productivity.

4. Guest Dissatisfaction

Despite best efforts, there is always a risk of negative feedback or complaints from guests regarding
food quality or service standards—especially during busy service periods when mistakes may occur
due to high demand pressures. Managing guest expectations while striving for excellence will be
essential for maintaining positive dining experiences.

5. Industry Fluctuations
Economic downturns or changes in hospitality demand can significantly impact job security within the
culinary field—particularly during challenging times when establishments may reduce staff or cut back
on services offered due to decreased patronage levels.

6. Maintaining Quality Standards

The pressure to consistently deliver high-quality dishes can be overwhelming at times—especially
when balancing multiple orders during peak service hours while ensuring that every plate meets
established quality standards set by chefs or management teams.

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PERSONAL GROWTH AND DEVELOPMENT DURING MY

INTERNSHIP AT RIU HOTELS

Throughout my internship at RIU Hotels, I experienced profound personal growth and development
that has shaped my understanding of the culinary arts and the hospitality industry as a whole. This
journey was not only about honing my technical skills but also about cultivating essential life skills that
will serve me well in my future career. The hands-on experience provided me with opportunities to
apply the theoretical knowledge I had gained in my academic studies to real-world situations,
transforming my understanding of culinary practices and hospitality management.

APPLYING THEORETICAL KNOWLEDGE TO REAL-WORLD SITUATIONS

One of the most significant aspects of my internship was the ability to bridge the gap between theory
and practice. In the classroom, I learned about various cooking techniques, food safety standards,
and menu planning strategies. However, applying this knowledge in a dynamic kitchen environment
presented a new set of challenges. For instance, while I understood the principles of mise en place—
having everything in its place before starting to cook—the reality of a busy kitchen often meant that I
had to adapt quickly and prioritize tasks effectively.

I quickly learned that preparation goes beyond simply having ingredients ready; it involves anticipating
the needs of the team and preparing for unexpected circumstances. For example, during a particularly
busy breakfast service, I was tasked with preparing a variety of garnishes for dishes. I had to think
ahead and consider not only the immediate needs but also what might be required later in the service.
This experience taught me the importance of foresight and planning, skills that are crucial in any
culinary setting.

DEVELOPMENT OF ESSENTIAL SKILLS

Throughout my internship, I developed essential skills that are critical in the hospitality industry,
including teamwork, communication, and problem-solving. These skills were not only necessary for
daily operations but also contributed significantly to my personal growth.

1. Teamwork
Working in a kitchen is inherently a collaborative effort. From the moment I stepped into RIU Hotels, I
was immersed in a team-oriented environment where every member played a vital role in delivering
exceptional dining experiences. I learned that effective teamwork is built on trust, respect, and open
communication.

During peak service times, when the kitchen was bustling with activity, it was essential for everyone to
work together seamlessly. I quickly discovered that my success depended on my ability to
communicate clearly with my colleagues. Whether it was relaying orders from the front of house or
coordinating with fellow chefs to ensure timely dish preparation, effective communication was key. I
made it a point to actively listen to my teammates and provide support whenever possible, fostering a
sense of camaraderie that ultimately benefited our collective performance.

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RIU HOTELS AND RESORTS

2. Communication
In addition to verbal communication, I also learned the importance of non-verbal cues in a fast-paced
kitchen environment. The ability to read body language and anticipate the needs of my colleagues
became invaluable as we navigated busy service periods. For instance, I learned to recognize when a
chef needed assistance without them having to ask explicitly. This heightened awareness allowed me
to contribute more effectively to the team and ensured that we operated smoothly even during high-
pressure situations.

3. Problem-Solving
The culinary world is rife with challenges, and my internship provided ample opportunities to develop
my problem-solving skills. Each day presented new obstacles—whether it was an unexpected
ingredient shortage or a last-minute change in guest preferences. Instead of viewing these challenges
as setbacks, I learned to embrace them as opportunities for growth.

For example, during one particular service, we ran out of a key ingredient for a popular dish. Rather
than panicking or becoming frustrated, our team rallied together to brainstorm alternative solutions.
We discussed potential substitutions and quickly adapted our menu to accommodate the situation.
This experience taught me the importance of remaining calm under pressure and thinking critically to
find creative solutions.

MENTORSHIP OPPORTUNITIES
Working alongside experienced chefs and culinary professionals provided me with invaluable
mentorship opportunities that enriched my learning experience. The chefs at RIU Hotels were not only
skilled in their craft but also passionate about sharing their knowledge with aspiring culinary
professionals like myself. Their willingness to mentor me played a significant role in my personal
growth.

1. Guidance on Food Preparation and Presentation

Under the guidance of seasoned chefs, I gained insights into various aspects of food preparation and
presentation. They shared their expertise on techniques that I had only studied theoretically before—
such as knife skills, plating techniques, and flavor pairing. Their hands-on demonstrations allowed me
to see these techniques in action, making it easier for me to understand their application.

For instance, one chef took the time to demonstrate how to create intricate garnishes using
vegetables and herbs. As I practiced under their watchful eye, they provided constructive feedback
that helped me refine my skills. This mentorship not only improved my technical abilities but also
instilled a sense of pride in my work as I learned to create visually appealing dishes.

2. Inspiration for Excellence

The passion exhibited by the chefs inspired me to strive for excellence in my own work. Their
commitment to quality was evident in every dish they prepared, and this dedication motivated me to
raise my standards. I learned that excellence is not merely about meeting expectations; it is about
going above and beyond to create memorable dining experiences for guests.

Observing their attention to detail—whether it was selecting the freshest ingredients or meticulously
plating dishes—taught me that every aspect of culinary work matters. This mindset encouraged me to
take pride in even the smallest tasks, understanding that they contribute to the overall success of the
RIU HOTELS AND RESORTS

dining experience. Page

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ADAPTABILITY IN A FAST-PACED ENVIRONMENT

One of the most valuable lessons I learned during my internship was the importance of adaptability in
a fast-paced environment. Each day brought new challenges and opportunities for learning, whether it
was adjusting to different guest preferences or collaborating with team members to ensure smooth
operations during busy service periods.

1. Adjusting to Guest Preferences

Every guest has unique preferences and dietary restrictions, which can significantly impact menu
planning and food preparation. During my time at RIU Hotels, I encountered various requests—from
vegetarian options to specific allergen concerns—that required quick thinking and adaptability.

For instance, one morning, we received a last-minute request for a vegan breakfast option for a group
of guests who had dietary restrictions. With limited time available, I collaborated with my team to
brainstorm ideas for a delicious yet satisfying dish that met their needs. We quickly decided on
creating a hearty avocado toast topped with seasonal vegetables and microgreens. This experience
reinforced the importance of flexibility and creativity in catering to diverse guest preferences.

2. Collaborating During Busy Service Periods

The kitchen environment at RIU Hotels was often bustling with activity during peak service hours. To
maintain efficiency and ensure timely service, adaptability was crucial. I learned how to adjust my
workflow based on the demands of the kitchen at any given moment.

For example, during one particularly busy breakfast shift, we faced an unexpected influx of guests
arriving simultaneously. The kitchen became hectic as orders piled up, but instead of feeling
overwhelmed, I focused on staying organized and maintaining clear communication with my
teammates. By prioritizing tasks and supporting one another, we successfully navigated the rush
without compromising on quality or service.

BUILDING RESILIENCE AND CONFIDENCE

Embracing challenges during my internship helped me build resilience and confidence in my abilities
as a culinary professional. Each obstacle I faced served as an opportunity for growth, reinforcing the
idea that setbacks are not failures but rather stepping stones toward improvement.

Overcoming Setbacks
There were moments during my internship when things did not go as planned—whether it was an
error in food preparation or an unforeseen issue during service. Initially, these setbacks were
disheartening; however, I learned how to approach them with a positive mindset.

For example, there was an occasion when I miscalculated ingredient quantities while preparing a
large batch of salad dressing for an event. Instead of dwelling on my mistake, I sought help from a
mentor who guided me through the process of rectifying it quickly. This experience taught me that
mistakes are part of the learning process and that seeking assistance is not a sign of weakness but
rather an opportunity for collaboration.
RIU HOTELS AND RESORTS

As I continued to face new challenges head-on, I began to notice a shift in my confidence levels. Each
successful service reinforced my belief in my abilities as a culinary professional. Page
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CONCLUSION

In reflecting on my internship at RIU Hotels in Mauritius, I am compelled to acknowledge the profound

impact this experience has had on my journey within the hospitality industry. This internship was not
merely a temporary position; it was a transformative chapter in my life that has significantly shaped
my professional aspirations and personal growth. From my initial role in the cold kitchen to my
subsequent responsibilities in the breakfast section, I acquired invaluable knowledge and skills that
will undoubtedly serve as a strong foundation for my future career in hospitality.

The opportunity to work across two prestigious properties—RIU Palace and RIU Turquoise—was an
enriching experience that allowed me to observe and participate in the high standards of excellence
that RIU Hotels is renowned for. Each day presented new challenges and learning opportunities, and I
was fortunate to be surrounded by a team of dedicated professionals who were not only skilled in their
craft but also passionate about delivering exceptional service. Their unwavering commitment to
excellence inspired me to elevate my own standards and strive for greatness in every task I
undertook.

One of the most significant aspects of my internship was the support and mentorship I received from
my colleagues. The chefs and staff at RIU Hotels were incredibly generous with their time and
knowledge, providing guidance that was instrumental in my development. They took the time to share
their expertise, offering insights into culinary techniques, food safety practices, and the intricacies of
menu planning. This mentorship was invaluable, as it allowed me to learn from seasoned
professionals who had a wealth of experience in the industry.

Moreover, the diverse environment at RIU Hotels provided me with the unique opportunity to engage
with guests from around the world. Interacting with individuals from various cultural backgrounds
enriched my understanding of hospitality and the importance of personalized service. I learned that
every guest has distinct preferences and expectations, which can vary widely based on their cultural
context. This realization deepened my appreciation for the nuances of hospitality and reinforced the
idea that creating memorable experiences requires attentiveness, empathy, and adaptability.

Throughout my time in the cold kitchen, I honed my culinary skills while developing a keen
understanding of food presentation and flavours combinations. The experience taught me the
importance of attention to detail, as even the smallest elements can significantly impact a dish's
overall appeal. I learned how to balance flavours, textures, and colours to create visually stunning
plates that would delight guests. This foundational knowledge will undoubtedly serve me well as I
continue to explore the culinary arts.

Transitioning to the breakfast section provided me with a different set of challenges and opportunities
for growth. The fast-paced environment required quick thinking and efficient execution, as breakfast
service is often one of the busiest times in a hotel kitchen. I learned how to prioritize tasks effectively,
ensuring that each order was prepared promptly while maintaining quality standards. This experience
instilled in me a sense of urgency and efficiency that is essential in any culinary setting.

As I navigated through various responsibilities during my internship, I also developed essential life
skills that extend beyond the kitchen. Teamwork became an integral part of my daily routine; I learned
how to collaborate effectively with colleagues to achieve common goals. The camaraderie fostered
among team members created a supportive atmosphere where we could rely on one another during
high-pressure situations. This collaborative spirit not only enhanced our productivity but also
contributed to a positive work environment that made each day enjoyable.
RIU HOTELS AND RESORTS

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Communication emerged as another vital skill during my internship. In a bustling kitchen, clear
communication is paramount for ensuring smooth operations. I learned to articulate my thoughts
effectively, whether it was relaying orders to fellow chefs or engaging with front-of-house staff
regarding guest preferences. Additionally, I became attuned to non-verbal cues, recognizing when
colleagues needed assistance without them having to ask explicitly. This heightened awareness
allowed me to contribute more meaningfully to the team dynamic.

Problem-solving was yet another skill that flourished during my time at RIU Hotels. The culinary world
is rife with challenges, and I encountered numerous situations that required quick thinking and
adaptability. Instead of viewing obstacles as setbacks, I learned to embrace them as opportunities for
growth. For instance, when faced with ingredient shortages or last-minute changes in guest requests,
I collaborated with my team to brainstorm creative solutions that would satisfy our guests' needs. This
experience taught me that resilience and flexibility are crucial attributes for success in the hospitality
industry.

As I move forward in my academic studies and future career endeavours, I carry with me not only
enhanced culinary skills but also a deeper understanding of the hospitality industry as a whole. The
lessons learned during my internship have equipped me with valuable tools that will serve me well in
any future role I undertake. I am now more aware of the importance of creating memorable
experiences for guests while embracing the rich tapestry of cultures that define our world.

My time at RIU Hotels has ignited a passion within me for pursuing a successful career in hospitality. I
am eager to continue exploring various facets of this industry, from culinary arts to guest relations and
beyond. The desire to create lasting impressions on guests drives me forward, motivating me to seek
out opportunities where I can make a meaningful impact.

my internship at RIU Hotels has been a transformative experience that has profoundly influenced my
personal and professional development. The knowledge gained, skills honed, and relationships built
during this time have left an indelible mark on my journey in hospitality. As I reflect on this chapter of
my life, I am filled with gratitude for the experiences I've had and the people I've met along the way.

Looking ahead, I am excited about the possibilities that await me in the hospitality industry. Armed
with the insights gained from my internship and fueled by a passion for creating exceptional guest
experiences, I am ready to embrace new challenges and continue my journey toward becoming a
skilled professional in this dynamic field.

Ultimately, this experience has reaffirmed my belief in the power of hospitality to bring people together
and create meaningful connections. As I embark on this next phase of my career, I am committed to
upholding the values of excellence, service, and cultural appreciation that define the hospitality
industry. With each step forward, I aim to contribute positively to the world of hospitality while
continuing to learn and grow as both a professional and an individual.
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