Corrigendum 1
Corrigendum 1
Corrigendum 1
Dated: 06.11.2024
RFP for Selection of Acquirer Bank for Multi Lane Free Flow (MLFF) based Toll collection at
Dwarka Expressway
4 NOTICE Bidder should pay Tender Application Fee Bidder should pay Tender Application
INVITING (non-refundable) of INR 25,000/- Fee (non-refundable) of INR 25,000/-
RFP, point (Rupees Twenty-Five Thousand Only) (Rupees Twenty-Five Thousand Only)
(IV) inclusive of GST through online mode to inclusive of GST through online mode
……………… Bank account details. The to IHMCL Bank account details as
bidder shall also upload the online provided in RFP Clause 2.1. The
payment receipt. bidder shall also upload the online
payment receipt.
5 Clause The bidder must provide notice (XX) The bidder must provide notice 03
1.2.40, Exit months in advance before starting the (Three) months in advance before
Management exit management activities. starting the exit management
, point 5 activities.
6 Form T-11 S. No. 3 - Detector-Lidar or Radar S. No. 3 - Detector-Lidar AND Radar
Undertaking
for
Compliance
7 Form T-10, Form T-10, Bid Securing Declaration Deleted
Bid Securing Form
Declaration
Form
Page 1 of 29
9 Form T-5 1) That the OEM is having direct Revised Form provided at Annexure
Undertaking presence in India since last three years -1
from the as on Bid due date and own service and
Bidder, point support offices to ensure smooth after
1) sales service support on site.
10 Clause Clause 1.2.3, Definitions Clause 1.2.3, Definitions – Refer
1.2.3, Annexure -1 of this Corrigendum
Definitions
11 Schedule B Updated Schedule B provided at
Annexure 2 of this Corrigendum
12 4.3 4.3 Appendix C - Letter of Acceptance Deleted
Appendix C - submitted by the Bidder
Letter of
Acceptance
submitted
by the
Bidder
Page 2 of 29
Annexure -1
Form T-5 Undertaking from the Bidder
To,
Chief Operating Officer,
Indian Highways Management Company Limited,
G 5&6, Sector-10, Dwarka,
New Delhi – 110075
Sub.:RFP for Selection of Acquirer Bank for Multi Lane Free Flow (MLFF) based
Toll collection at Dwarka Expressway.
Ref: RFP No. ……………………………………. on above subject.
Dear Sir,
I/we undertake the following:
1) That the proposed OEM(s) fully comply with the Office Memorandum no. F.
No. NH-35014/20/2020-H, Government of India, Ministry of Road Transport
& Highways dated 04.08.2020, regarding Department of Expenditure (DoE),
Ministry of Finance, Govt. of India O.M. No. 6/18/2019-PPD dated
23.07.2020, vide which Rule 144 of the general Financial Rules 2017 entitled
“Fundamental principles of public buying’ has been amended by inserting
sub-rule 144 (xi) in the General Financial Rules (GFRs), 2017 which states
that:
a. Any bidder from a country which shares a land border with India will
be eligible to bid in any procurement whether of goods, services
(including consultancy services and non-consultancy services) or works
(including turnkey projects) only if the bidder is registered with the
Competent Authority.” This condition shall also be applicable on sub-
contracting of any works / goods / services, etc. The Bidder shall
furnish the registration status of the sub-contractor (SI)/ supplier with
Competent Authority (for the items / goods proposed to be procured
from any country which shares a land border with India).
2) That the OEM(s) should not be rebranding & reselling products in India
through importing/ trading from a country that shares a Land Border with
India.
3) That the source code of the Software and Firmware being supplied for all
the relevant equipment being supplied against this bid does not reside in any
Country that shares a Land Border with India.
4) That the OEM(s) for all active components will give a declaration that
products or technology quoted are neither end of- sale nor end-of-life as on
the date of installation and commissioning and are not end-of-support till
the successful completion of O&M period of the project.
5) That the proposed OEM is not blacklisted by any State / Central Government
Department or Central /State PSUs as on bid submission date.
6) That each of the proposed OEM(s) has existing capability and infrastructure
to provide 24x7x365 technical support in India.
7) Adequate supporting documents pertaining to the above points, along with
a summary compliance table, should be submitted in the technical proposal
(Form T-6) by the Bidder.
Page 3 of 29
ANNEXURE -2
1) DEFINITIONS
Definition
Term
The member bank certified by NPCI as an Acquirer Bank under NETC program.
Acquirer Bank
Are the laws applicable in India
Applicable Law
Indian Highways Management Company Limited/National Highway Authority of
Authority
India
Authorized
Representative Authorised Representative of bidder
The document uses “Bank”, “Bidder” and “Acquirer Bank” interchangeably. They
Bidder refer to the Agency qualified as bidder for execution of MLFF solution.
A wired or wireless facility used to send and receive data between the centralized
Communication
component and the MLFF Component.
network
A dedicated control center for monitoring and management of the entire projects’
Control Centre (CC) operations and to undertake manual validations to generate e-Notice
Reports, Graphs, Dashboard and Alerts which in help supporting decisions for Multi-
Decision support Lane Free Flow project
Passive RFID tag issued by bank for a specific vehicle for toll collection
FASTag
The bank who has issued the FASTag
Issuer Bank
A lane is part of a roadway (carriageway) that is designated for use by a single file
Lane of vehicles, to control and guide drivers
Page 4 of 29
Definition
Term
End to End from the initial design and planning to the final construction and
Trunkey commissioning.
Working days refer to the days of the week when businesses and organizations
operate, and employees are expected to work. Typically, these days are Monday
Working Days
through Friday and exclude weekends (Saturday and Sunday) and public holidays
2) Abbreviations
S.No Abbreviations Full Form
6 FS Functional Specification
15 PG Procedural Guidelines
18 SI System Integrator
20 TS Technical Specifications
Page 5 of 29
Annexure -3
Schedule – B
ii. The MLFF system will consist of field equipment and sensors mounted
on gantries, which will capture the necessary information from passing
vehicles. This data will be transmitted to the NETC payment ecosystem
for the deduction of the user fee.
iv. The system should comply with all applicable NETC and PG guidelines
of NPCI & IHMCL.
b) Development of the Multi Lane Free Flow (MLFF) based Tolling Project
i. Through this RFP, IHMCL seeks to select Bank to acquire all ETC
transactions at public-funded toll plazas using Multi Lane Free Flow
technology. The selected bidder/bank will be responsible for all roles
as defined in the Procedural Guidelines – National Electronic Toll
Collection Network (latest version) issued by NPCI, and any subsequent
guidelines/circulars issued by NHAI/IHMCL/NPCI/MoRTH.
c) Control Center
2. Operations & maintenance of the MLFF based Tolling System (Refer detailed
roles and responsibilities in Section 9 below)
a. Operations Activities:
1. Data Management:
2. Customer Support:
b. Maintenance Activities:
1. System Infrastructure:
2. Network Management:
3. Security Measures:
4. Performance Monitoring:
Page 8 of 29
identify areas for improvement and implement necessary
changes.
1. Real-Time Toll Collection: Ensure toll fees are accurately deducted from
vehicle owners’ accounts as they pass through MLFF Toll Plaza.
2. Payment Gateway Management: Maintain and manage secure payment
gateways for processing transactions.
3. Dispute Resolution: Generating e-Notices for blacklisted or insufficient
balance of users. Handle disputes of un-settled transactions related to
violations on toll plaza.
4. Revenue Collection from MLFF System: Acquirer bank shall collect the
revenue from the MLFF system and deposit the same to IHMCL/NHAI.
1. The bidder/bank shall submit the collected revenue from toll plaza latest by
TUESDAY of every week and if Tuesday happens to be a BANK Holiday, then
by NEXT bank working day as indicated below by way of a demand draft/pay
order/ RTGS transfer for the said section of National Highway.
2. The week shall be counted from Tuesday (00:00:00 Hrs.) to Monday (11:59:59
Hrs.)
1. The bidder/bank shall collect User Fees as per the provisions of the National
Highways Fee (Determination of Rates and Collection) Rules, 2008 and
amended from time to time at such rates only and from such vehicles only as
have been notified by the Central Government for the use of the said Section
of the National Highway /she said bridge and in strict compliance with the
provisions of the notification.
3. The bidder/bank shall not be allowed to make its own interpretation about a
particular type of vehicle attracting a particular rate to charge a higher rate
from a particular type of vehicles. The decision of the Authority on such
matter shall be final and binding.
4. For e-notices to be issued will be double the applicable toll charges for that
category of vehicles. No e-notices shall be issued for exempted vehicles in
Page 9 of 29
any circumstances. The share of the revenue to the Bank for e-notices shall
be as per the applicable fare/toll not as per the value/amount of e-notice
generated.
5. The Bidder should note that the Toll Fee Notification is yet to be issued by
the Ministry. As such a purely indicative Annual Potential Collection of the
Toll is estimated as Rs. 801.14 Cr. The actual Toll charges will be known only
after Toll Fee Notification. The Bidder's must carry out their own due
diligence for tollable traffic crossing the Toll Plaza.
1. The User Fee shall be subject to revision every year in terms with Rule 5 of
the National Highways Fee (Determination of Rates and Collection) Rules,
2008 and amended from time to time.
2. The proposal on the revised User Fee with the supporting calculations shall
be submitted by the bidder/bank to concerned NHAI PIU at least 7 days prior
to the actual applicable date. NHAI will give approval within 7 days. Delay
in submission of proposal shall be considered as material breach.
1. The rates of User Fee, the categories of vehicles exempted from payment of
User Fee and the name, address, and telephone number of the Authority to
whom complaints, if any, should be addressed, shall be conspicuously and
prominently displayed 500m ahead of the MLFF site, 100m ahead of the MLFF
site and at the MLFF site also. The height of the display boards and size of
letters being such that it is easy for drivers to read. The display boards shall
be provided by the Authority.
2. For avoidance of doubt, if more than one remittance is delayed and the
Page 10 of 29
contractor deposits a lumpsum amount, this will be adjusted following First-
in-First-out (FIFO) approach, i.e., the earliest installment due shall be first
adjusted along-with the applicable penal interest on the earliest remittance
on that date and in similar manner the other remittances shall be adjusted.
No further interest shall be applicable on the penal interest component. The
penal interest shall be simple, i.e., it shall not be compounded.
(c) For avoidance of doubt, it is clarified that the end of contract period,
the penal interest @ 12% p.a compounded annually only will be
applicable on the balance remittances and the penal interest due as on
end date of contract period, till payment of dues by the bidder/bank.
g. Operational Transparency
(iii) Valid users are to be added into discount category through User fee
Collection portal as provided by Acquirer Bank and ensure that such
transactions shall process using FASTag only.
Page 11 of 29
transaction.
(a) The said Representative of the Authority shall have the overall authority
to control and supervise the work of collection of User Fee carried on by
the bidder/bank with a view to ensure that collection of User Fee is
carried out smoothly, efficiently and without any hindrance or
harassment to the users of National Highway.
(b) The Authority or any other officer of the Authority or any agency as
authorized by the Authority or by the Authority, shall have right and
authority to inspect and check the receipt books (used/unused/
counterfoils), registers and books of accounts maintained by the
bidder/bank at any time without giving any notice.
(c) The instructions given from time to time by the Authority or his
authorised representative in this regard shall be complied with promptly
by the bidder/bank.
(d) The bidder/bank shall keep records of all the complaints received and
replied directly or otherwise by it and forward a copy on fortnightly basis
to the Authority.
6. Right of Inspection:
(a) The Authority reserves the right to conduct checks including surprise checks at
any time, to check/observe/witness the activities of the bidder/bank including
the gantry and control center and to monitor or to ensure that any or all the
activities are being carried out properly by the personnel deployed by the
bidder/bank.
(b) The Authority may exercise any check/control to ensure discharge of various
obligations by the bidder/bank under the Contract including but not limited to
following:
The above rights of inspection by the Authority also extends to the Toilet
blocks handed over to the bidder/bank.
Page 13 of 29
quickly access and interpret key metrics. Additionally, the portal must be designed
with scalability in mind, allowing for seamless integration of future advancements
and technologies to enhance functionality and user experience. This will ensure the
portal remains adaptable and capable of meeting evolving needs and requirements.
Bidder/bank shall be solely responsible for the Operation and Maintenance of the
'TOILETS' and surrounding areas. IHMCL shall not interfere in any manner whatsoever
in operating and Maintaining of the 'Toilets'.
The timings of the said 'Toilets' to be operated, maintained and remain available for
Highway Users 24x7x365.
9. E-Notice Module
Page 14 of 29
as follows:
Page 15 of 29
FASTags:
Page 16 of 29
10. Roles & Responsibilities of a Bidder/Bank
a. The MLFF Project shall broadly include, but not limited to the following
components to be provided as per the functional and technical
specifications mentioned in Schedule-C:
1. Radio Frequency Identification (RFID) Reader
2. Radio Frequency Identification (RFID) Antenna
3. Automatic Number Plate Reader (ANPR) Camera System and
Application
4. IR Illuminator
5. Audit Surveillance Camera System
6. Detectors – Radar/ Lidar
7. Networking and Communications
8. Software Application, Dashboard and Portal
9. MLFF Control Center
10. Power Supply for Field Equipment as well as for MLFF Control Center
11. Operation & Maintenance (O&M) of the entire MLFF Facility
Page 18 of 29
5. Settlement of Transactions through NETC with adherence to TAT.
6. Management of Toll Fare Calculations, including discount and
exemption rules.
7. Violation Processing and auditing of image data for discrepancy
resolution.
8. Chargeback Handling as per procedural guidelines.
9. Helpdesk Support via toll-free numbers to assist Fee Plaza
operators.
r. Issuance of e-notice under following cases:
1. Tag is in low balance or blacklisted tag.
2. Vehicle Number Plate not automatically recognized through ANPR
Camera and not read by RFID reader.
s. Integration with MLFF System: The acquirer bank must process
transactions from the MLFF Plaza Server in an online-only mode, ensuring
toll fare calculations and transaction processing as per NPCI and IHMCL
standards. The host system should be capable of supporting both online
and offline transaction processing based on connectivity availability.
bidder/bank must provide the redundancy of parallel bandwidth with
minimum of 500 Mbps to 1 Gbps for camera/ component and at CC for
(image/ video/ data). The bidder/bank shall use MPLS/ Fiber/ Internet
connectivity as per the specified requirements.
t. Integration with NETC System: The Acquirer Bank must integrate its host
system with NPCI’s ETC system (ETC Switch and Mapper) to process
transactions in the required format. The acquirer host will verify the tag
status from the Mapper, calculate the toll fare based on vehicle class, and
submit the transaction to the NETC switch for final processing. All
technical and procedural guidelines of NPCI, NHAI, MoRTH, and IHMCL
must be adhered to.
u. Integration with VAAHAN - The integration with VAHAN enables the MLFF
system to access updated end-user data for generating e-notices. By
leveraging VAHAN’s comprehensive vehicle registration database, the
MLFF system can automatically identify vehicles and facilitate seamless
toll transactions. This integration also ensures efficient generation of e-
notices by providing the MLFF system with current user information.
v. Integration with TMCC – The acquirer bank integrates their analytical
data and details in the form of reports, daily transactions and any other
important KPIs with IHMCL Traffic Management Control Center (TMCC)
application.
w. Integration with nearby toll plaza - Integrating the nearby toll plaza
system with the Multi-Lane Free-Flow (MLFF) tolling system shall enable
MLFF tolling system for getting the relevant information related with low
balance FASTag in advance. This integration enables the MLFF system to
preemptively have information of such vehicles having low balance and
have crossed the nearby plaza and heading towards the MLFF system.
Additionally, the system can automatically issue notices to road users for
recharging accounts in case they are heading towards Dwarka Expressway
Plaza to avoid issuance of e-notices. This streamlined approach not only
improves toll collection efficiency but also enhances transparency and
compliance, leading to smoother traffic flow and better road
management.
The solution should include integration with Khedki Daula Toll Plaza on
Page 19 of 29
NH-48 such that if directions are issued from IHMCL/NHAI, user fee
adjustment may be made at Khedki Daula Toll Plaza.
x. Future integration with advanced technologies such as GNSS, Raj Marg
Yatra etc. or any other similar system at no extra cost.
y. Grievance Portal and Redressal: The bidder/bank is required to develop
a comprehensive grievance portal and redressal system for the MLFF
system. This system should enable customers to register complaints
related to transactions seamlessly through both the MLFF interface and a
customized portal. The solution must include features for live tracking of
grievance redressal, accessible via the IHMCL Dashboard portal, to
provide real-time updates and reports. Additionally, the system should
generate a unique Complaint Reference Number (CRN) for each registered
complaint, ensuring transparency and efficient resolution. The
bidder/bank must ensure the system is user-friendly, secure, and capable
of handling a high volume of complaints efficiently.
z. A dedicated toll-free number should be established to allow end users to
register any grievances or complaints. This service ensures that users have
a direct and accessible channel for reporting issues, enhancing customer
satisfaction and facilitating prompt resolution of concerns. The toll-free
number should be operational 24/7, with trained personnel available to
handle inquiries and provide necessary support efficiently.
aa. Bidder/bank shall issue a notification in terms of advertisements via
newspaper and social media in advance for updating the local/exemptions
vehicles in IHMCL database.
bb. Real time Dashboard for IHMCL having transactional data, processing
time, violation, total vehicle counts etc.
i. IHMCL intends to implement a e-Notice system, in such case, Acquirer
Bank will be required to facilitate development and deployment of the
e-Notice System while integrating with other systems (Vahan, thorough
Bharatkosh) system with the MLFF system.
ii. The transactions where RFID/ANPR cannot capture vehicle number
plate details, the MLFF Validator will manually retrieve the number by
searching the VAHAN database. The MLFF software should be integrated
with the VAHAN database, and payments will be processed through the
Bharatkosh portal using various payment methods such as QR codes, UPI,
and internet banking.
iii. The Acquirer Bank needs to decide on the point of integration of Vahan
and MLFF software to validate the vehicle class/ weight / axle so that
the classification accuracy is maintained as per the RFP.
cc. Transaction Processing for Multi Lane Free Flow Tolling
The system must support seamless transaction processing, both online and
offline, with the following capabilities:
1. Transmission of Transaction Data from the MLFF controller to the NETC
system, including successful, failed, and declined transactions.
2. Vehicle images for settled transactions must be retained for 30 days.
For any unsettled transactions, the bidder/bank is required to retain
the data (images/videos) until the end of the contract.
3. Business Rule Management for toll fare calculation, exemptions, and
discount application as defined by the NHAI/IHMCL.
Page 20 of 29
4. Reconciliation and Settlement of transactions with Fee Plazas and the
NETC system, adhering to the defined TAT.
5. Violation Management, with a mechanism for auditing and adjusting toll
charges for vehicle class mismatches based on image evidence.
6. Exception List Synchronization as per ICD 2.5 guidelines or latest
between the Acquirer Host and Fee Plaza Server for backlists and
exemption lists.
dd. Exception List
The acquirer host must support managing and updating the following
exception lists:
1. Blacklist: A list of tag IDs that are denied toll passage, as defined by
IHMCL/NPCI.
2. Exempted Vehicles: Categories of vehicles exempt from toll, such as
emergency services, as per government regulations.
3. Reconciliation and Discrepancy Handling: Daily reconciliation of
transactions with Fee Plaza and NETC data, and resolution of
discrepancies.
4. Dispute Resolution: Full responsibility for resolving disputes within the
stipulated TAT in coordination with the Acquirer Bank and NPCI.
5. Bidder/bank shall be responsible for provisioning of requisite electricity
power and its recurring charges (during entire period). The bidder/bank
shall comply with lightning-protection and anti –interference measures
for system structure, equipment type selection, equipment earthing,
power, signal cables laying. The bidder/bank shall describe the planned
lightning- protection and anti –interference measures in the report.
Bidder/bank shall ensure that the sufficient power supply should be
available at the site, and it should be in the name of “IHMCL” only and
any recurring cost for DG set and raw power incurred during functioning
of overall project shall be borne by bidder/bank itself.
ee. The bidder/bank must ensure that any branding, marketing, or banners
by the acquirer bank or its associates are conducted in consultation with
and approved by IHMCL.
11. Implementation Plan
a. The bidder/bank is required to submit the implementation plan for MLFF
System at the toll plaza location.
b. The project will be considered successfully implemented only after
installation of all MLFF sub-systems at above mentioned sections and
integration and Go-Live with NETC System.
c. The Selected bidder/bank will create a database of exempted vehicles.
The Database shall be synced with MLFF System software. The
bidder/bank shall ensure to update the database in Realtime.
Page 21 of 29
12. Transaction Processing Cases
Type of Processing Cases Timelines Action to be taken Outcome
Transactions to be
settled
Clean For every clean transaction As per ICD No e-Notice shall be No penalties
Transactions having sufficient balance: In 2.5 or issued in such cases.
(Settled) such case transactions amount latest
shall be debited from the end
user and collected by the
Acquirer Bank on real time
account through NETC/ NPCI for
further settlement.
For exempted Vehicles - In such As per ICD No e-Notice shall be No penalties
cases, MLFF system shall detect 2.5 or issued in such cases.
the vehicle through RFID reader latest
and ANPR cameras installed at
Toll Plaza and validate it from
database. If the database has
details of the vehicle under
exempted category, then it shall
be considered under clean
(Settled) transactions.
Blacklisted Insufficient Balance/Hot listed e-Notices shall be issued If the timelines for
Transactions in FASTag - within 24 hours of issuance of e-notice
(Un-Settled) vehicle shall be considered for violation along with the exceeded, then
issuance of e-notice in case its intimation to the FASTag applicable penalties
respective FASTag does not have issuer bank for recovery as defined in SLA is
sufficient balance / Threshold of the pending toll applicable.
Amount to honour the toll charges
payment.
For blacklisted vehicles - In such e-Notice shall be issued If the timelines for
cases, MLFF system shall detect in such cases within 24 issuance of e-notice
the vehicle through RFID reader hours of violation. exceeded, then
and ANPR cameras installed at applicable penalties
Toll Plaza and validate it from as defined in SLA is
database. The validator/auditor applicable.
further review the details and
generate e-notices.
RFID reader, ANPR and Audit Evidence (images and In case, if MLFF
surveillance cameras fails to videos) of such cases system failed to
detect the VRN – In such cases, shall be provided by detect the vehicle
Acquirer bank shall generate the successful bidder. FASTag and VRN, then
logs of such unidentified penalty is applicable
vehicles, validated through on Successful Bank on
validator/auditor, and provide per instance based.
the details to IHMCL. IHMCL
shall further examine the logs IHMCL reserve the
provided by the successful right to verify such
bidder through third party cases through
auditor. assessment and
validation from third
party Auditor.
RFID reader & ANPR fails to Within 24 e-Notice shall be issued If the timelines for
detect the VRN – In such cases, hours in such cases within 24 issuance of e-notice
MLFF system shall detect the hours of violation. exceeded, then
vehicle through other cameras In case of tag is applicable penalties
installed at Toll Plaza such as having sufficient as defined in SLA is
audit surveillance cameras balance, the amount applicable.
through video evidence and shall be deducted
validate it from database. from available
balance.
In case of tag is
insufficient balance,
then e-notice shall
be generated.
Note:
Page 23 of 29
13. Service Level Agreement
Implementation Phase
1. Supply, 90 days from the Date of 2.5 Lakhs per week for initial two
Installation, acceptance of LoA acceptance of week of delay, further 5 Lakhs for four
Testing and report weeks and after 6 weeks, 10 Lakhs per
Commissioning, week. The maximum penalty during
(Go-Live) development and installation shall not
be more than 1Cr. Furthermore, IHMCL
may terminate the contracts.
Operation & Maintenance Phase
2. Manpower Attendance and 8 Hrs. per Shift a) In case of non-availability of
Availability availability of manpower flat 3000 Rs per
(Aadhar based manpower person/ Day shall be applicable.
Bio metric b) In case, if the non-availability of
Attendance is manpower is consecutively
mandatory for observed by IHMCL for more than
deployed 5 days then bidder shall be liable
Manpower) to replace the manpower
Control Centre Equipment and Software
# Parameter Basis of measurement Accuracy Penalties
3. Availability of all The uptime availability Maximum Within 44 minutes: No penalty
Equipment/ of all equipment of permissible
Software in MLFF system shall be downtime for Beyond 44 mins, per hour per lane,
Control center 99.9% per lane per all Equipment a penalty of Rs 10,000 shall be
month through EMS shall be 44 applicable.
tool. minutes per The upper limit of the penalty
lane per shall be equal to total PBG value.
The downtime shall be month. Beyond that, IHMCL may consider
calculated at a it as a case of breach and may take
cumulative level when necessary actions.
any of the Control Scheduled .
center equipment as downtime is
mentioned below is defined as a If system availability is below than
non-operational for period of time 98%, then IHMCL may consider as a
that specific lane: when the breach and take necessary actions
system will
• MLFF Server remain
including Software. unavailable for
• Network Switch conducting
• All Lanes necessary
communication preventive
down with MLFF maintenance,
server urgent repairs,
etc. The
maximum
scheduled
downtime for
any Site shall
be 4 hours per
month for
plaza system.
Page 24 of 29
Lane Equipment
# Parameter Basis of measurement Accuracy Penalties
4. Availability of all The uptime availability The Within 4 hours: No penalty
components in of equipment shall be permissible
Lane a minimum 99.5% per downtime for Beyond 4 hours , per hour per
lane per month. all Equipment lane, a penalty of Rs 10,000 shall
shall be 4 be applicable. The upper limit of
The downtime for a hours per lane the penalty shall be equal to total
MLFF equipment lane per month. PBG value.
shall be calculated Beyond that, IHMCL may consider
cumulatively when any it as a case of breach and may take
of the equipment, as necessary actions.
mentioned below, is
non-operational for If system availability is below than
that specific lane: 98%, then IHMCL may consider as a
1 RFID Reader & breach* and take necessary action.
Antenna
2 Lidar
3 Radar
4 Audit Surveillance
Camera
5 ANPR Camera and
Application
6 IR Illuminator
7 MLFF Application
8 Any additional
equipment
5. Lane Down Time The uptime availability The Within 44 minutes No penalty
of each lane shall be permissible
99.9% per lane per downtime for Beyond 44 minutes per hour per lane,
month. lane shall be a penalty of Rs 10,000 shall be
44 minutes per applicable.
The downtime of any lane per If any vehicle is passing during down
lane shall be month. lane, the revenue loss incurred shall
calculated when any be payable by the successful bidder.
lane is non-operational The upper limit of the penalty shall be
due to non-functioning equal to total PBG value.
of equipment or due to Beyond that, IHMCL may consider
any other reasons. it as a case of breach and may take
necessary actions.
In case the lane is
down, Bidder should If system availability is below than
close the down lane 98%, then IHMCL may consider as a
and shift to redundant breach* and IHMCL may take necessary
lane immediately action.
within 10 minutes
incident.
6. E-Notice for end The E-Notice shall be Maximum 24 Within twenty four-hour: No penalty
users generated, and log Hours
submitted to VAHAN After that per hours- per instance a
within 24 hrs of penalty of Rs 1000/- shall be
validation. applicable.
Page 25 of 29
Accuracy - Vehicle Count and classification
7 Vehicle Count 100% Vehicle count (on 100% For any missing count of any
(Tollable and Non daily basis) vehicle in the accuracy, a penalty
Tollable) of Rs 500000 shall be applicable Per
day.
Below 98% accuracy, shall be
considered as breach.
IHMCL reserves right to validate the
accuracy through third party
agency audit.
8 Vehicle 99% Vehicle 99% For any missing Classification of
Classification Classification (on daily any vehicle in the accuracy, a
basis) penalty of Rs 500000 shall be
applicable per day.
Below 98% accuracy, shall be
considered as breach.
IHMCL reserves right to validate the
accuracy through third party agency
audit.
System Accuracy – Instance Wise
# Parameter Basis of measurement Accuracy Penalties
9. Un availability of The vehicle passed Per instance Per Instance penalty shall be Rs 10000
Images and video through the lane, is applicable along with revenue loss
Acquirer Bank must incurred from unidentified vehicles.
account for the vehicle
through ANPR (front
and back) and audit
surveillance cameras.
Images and videos are
not available it will be
considered instance of
unaccounted vehicle.
Page 26 of 29
If for any reason
(wrong, IP Password,
network downtime
etc.) the footage is not
visible, or photo is not
available in ANPR,
Audit surveillance
Camera then it will be
considered a violation.
Simple screenshot with
a date time visible
shall be enough to
prove violation by
IHMCL/NHAI.
11 API based data API or uploads-based Per instances Per Instance penalty shall be Rs 3000
sharing with sharing of reports from for data sharing missed by Acquirer
IHMCL MIS/ERP software to IHMCL Bank.
system ERP/MIS as prescribed
in the contract and any
notification / circular
issued from time to
time.
12 Manual Entries In case of any wrong Per instance A penalty of Rs 100000 per instance
manual entries done shall be applicable on each manual
for vehicles or entry.
validated
IHMCL reserves right to validate the
accuracy through third party agency
audit
13 Wrong e-notices In case of any wrong e- Per instance A penalty of Rs 100000 per instance
notices issued and shall be applicable on each wrong e-
admitted by bidder Notices issue and admitted by bidder.
Immediate/real time
credit in the
prescribed account
after the completion
of week,
Spare Availability
# Parameter Basis of measurement Accuracy Penalties
Cleanliness and Maintenance of Public Toilets, Control centre, and Surrounding areas of Plaza Building
# Parameter Basis of measurement Accuracy Penalties
Note:
I. Penalties may be cumulative, meaning multiple penalties can be applied for
different types of non-compliance within the same period.
II. Any other losses to revenue due to system issues/downtime shall be borne by
bidder. Recovery of such losses shall be recovered by the bidder.
III. If a particular category of report mentioned in “accuracy in RFID reader and
ANPR camera are not as per SLA by Acquirer Bank” repeatedly not acceptable
for SLA penalty shall be applied. Further, the IHMCL reserves the right to
Page 28 of 29
terminate the contract and forfeit the PBG.
IV. In case the delay is not solely attributable to the Acquirer Bank, no penalty shall
be applicable.
I. If the penalty is more than 10% of Cash performance guarantee for 3 consecutive
months, the purchaser may consider it as breach and reserves the right to
terminate the contract and forfeit the PBG.
II. The total penalty leviable for SLAs violation in entire project duration is limited
to 10% of total Performance guarantee (including cash performance guarantee and
PBG.)
14. Manpower
(i) The O & M period after the successful completion of works shall include
Operation & Maintenance of the entire MLFF Facility as per the Service Level
Agreement (SLA) with Qualified Manpower mentioned in Schedule-C,
Annexure-5, 5.1, Schedule-I including supply of adequate spares, parts,
consumables, and maintenance equipment required for the facility. The
Bidder shall maintain required spare parts to maintain required service
levels. The minimum Operations & Maintenance manpower requirement as
per Schedule C, Annexure-5, 5.1, Schedule-I is clarified as below. If acquirer
bank feels more manpower shall be required to meet the SLAs, they may
consider in their commercials.
Minimum Manpower
Operation & Maintenance
# requirement for Control
(O&M) Manpower
Center
Project Manager (Dedicated On- 1
1.
site) – (1 Nos.)
2. Field Engineer (8 No. s) 2 in each shift + 2 reliever
3. Auditor/Transaction Validator 4 in each shift + 2 reliever
4. Security Guard 4 in each shift + 2 reliever
5. Cleaner 2 in each shift + 2 reliever
(ii) The Bidder shall have sufficient infrastructure and capability to keep/store
spares required for maintenances and will always during the contract period
maintain sufficient inventory of spares and consumables for operating and
maintaining the MLFF System, and to meet the Service Level Agreement.
(iii) Before the start of O&M Period, the Bidder shall deploy the O&M Personal
mentioned at Schedule-C with prior approval of the Authority. The resumes
of the proposed personal shall be submitted in the format given in Schedule-
C, Annexure-5, 5.1, Schedule-I.
Page 29 of 29