Paper 1 Paper 2 Paper 3 All levels

Question 1 SL

Direct observation is a technique used by a system

analyst to determine user requirements for updating
a computer system.
Identify one advantage of direct observation.[1]
Identify one disadvantage of direct [1]
observation.
Question 2 SL

An organization is implementing a new computer

system.
The management considered phased conversion
and direct changeover as methods of
implementation.
Identify two organizational issues related to [2]
the implementation of the new system.
Evaluate these two methods of [5]
implementation.
State one type of testing that involves users. [1]
Identify three consequences of inadequate [3]
testing.
Discuss the social and ethical issues [4]
associated with the introduction of a new
computer system.
Question 3 SL

Identify two roles that a computer can [2]

perform in a network.
Question 4 SL

Website developers need to consider a range of

usability factors when designing a website.
A company promotes its products online. To make a
purchase, customers are required to register with
the company and provide data like their name, date
of birth, age, gender and email address. Once
registered, more than one customer is able to
access the server to retrieve and modify their data
at the same time.
Identify two usability factors that need to be [2]
considered in the design of a website.
Outline one reason why visual displays on a [2]
computer screen can create difficulties for
some people.
State where the customer data is held during[1]
the process of modifying their data.
Explain how the operating system ensures [4]
that each customer’s data is secure when
multiple users are accessing the data at the
same time.
The company is considering sharing its [6]
customers’ data with marketing
organizations.
Explain why there could be ethical issues for
the company when sharing its customers’
data.
Question 5 SL

An international company is in the process of

moving its Head Office from Europe to Asia.
Identify two possible compatibility issues as [2]
a part of data migration.
Outline how a virtual private network (VPN) [2]
will allow employees who are in Europe to
communicate with the Head Office in Asia.
Outline one social issue associated with this [2]
process.
Question 6 SL

A business’s computer system needs to be

updated.
The new system is now ready for implementation.
Identify one stakeholder to be considered [1]
when planning the new system.
Outline one consequence of not including all [2]
stakeholders in the design of the new
system.
Describe two appropriate techniques to [4]
gather the information needed to find a
suitable solution for the updated system.
Outline one reason testing should take place [2]
at every stage of the development process.
Evaluate two methods the business could [6]
use to implement the new system. Include
the benefits and drawbacks of each.
Question 7 SL

Identify one method of inputting data that [1]

can improve the accessibility of a computer
system for some users.
Question 8 SL

A large mail order company is concerned about the

security of its stored data.
The company decides to improve its service by
introducing a new user interface for its customers
and has developed this interface to the point that it
needs to be tested by users who are outside of the
company.
Describe two possible causes of data loss. [4]
Outline two backup strategies that may be [4]
used to limit data loss.
Explain why beta testing is used to gather [3]
feedback for the new user interface.
Outline one consequence of not involving [2]
end-users in the design and testing stages.
Identify two features that could be used to [2]
improve the accessibility of the new user
interface.
Question 9 SL

Outline one method of collecting information [2]

from stakeholders concerning the
requirements for a new system.
Question 10 SL

In the context of the networked world, state [1]

the role of a client.
In the context of the networked world, state [1]
the role of a server.
Question 11 SL

A school has a local area network (LAN) connecting

its computers and peripheral devices. The LAN also
provides access to the internet.
Users have been troubled by slow speeds when
accessing the internet.
Describe the role of a router in this network. [3]
Outline two reasons why there might be a [4]
reduction in data transmission speed at
certain times.
Outline two measures that the school could [4]
take to safeguard its data from unlawful
access via the internet.
The inventory of office supplies used in the [4]
school is stored on the computer as a single
file.
Each of the office supplies in the inventory
(such as paper, ink, toner, printers, pens,
staplers, pencils and scissors) has a unique
ID number, name, maximum quantity,
minimum quantity and remaining quantity.
Outline the steps in an algorithm that would
output a list of supplies with the quantity to
be ordered.
Question 12 SL

A new computerized system is being planned for a

school library.
Describe one method by which systems [2]
requirements can be obtained from the
stakeholders.
Outline one reason for providing a prototype [2]
for this new system.
Question 13 SL

Outline one feature of a word processor that [2]

could reduce the amount of typing required
when writing letters.
State the purpose of technical [1]
documentation provided with software.
Question 14 SL

Define the term peripheral. [1]

Question 15 SL

Identify one common feature found in the [1]

user interface of application software to
improve its usability.
Question 16 SL

An airline has a server that holds the flight

database. Passengers can check in using a number
of self-service client kiosks located in the airport.
Define the term client. [1]
Define the term server. [1]
Explain the functions performed by the [4]
server in this situation.
Question 17 SL

Outline why a prototype would be used to [2]

demonstrate the proposed system to the
client.
Question 18 SL

A medical centre uses a computer system to

manage both patients’ data and appointments. This
system, which is used by the doctors, nurses and
secretaries, has two unordered files: a patients’ file
and an appointments’ file, both of which can only
be accessed sequentially.
Every evening the following processing takes place:
a list of appointments for the next day is
printed out
reminders are sent by SMS text messages to
the patients’ mobile devices.
Outline the pseudocode that the processing [5]
must follow when the system sends out the
text reminders.
Describe two different methods that the [4]
medical centre could use that would allow
data to be restored should it be lost for any
reason.
The medical centre is concerned about the [6]
privacy of the data it is storing and has to
make decisions concerning:
access to the data stored on this
system
storing the data locally or through the
use of a cloud service.
Discuss the issues that should be
considered before making these decisions.