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Abdelrahman Hanafy Mohomed 2b Task 2

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8 views7 pages

Abdelrahman Hanafy Mohomed 2b Task 2

Uploaded by

abdosnow22
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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IT Support and Management Report

Name : abdelrahman hanafy mohomed el-tayeb

Class : 3/b

introduction
As an IT technician, I am involved in handling various technical issues that develop in the
computers of the users. I intend to handle the issues effectively and have the systems up
and running. I am going to review six tasks that I have done, the improvement in systems'
performance, and behaviors that helped me do a good job in this assignment.

1-Create an Issue as User

Description: The customer said printer would not work. I was able to get this into our
system, placing the ticket at medium priority because it was non-critical.

- Proof :

- Why it matters: Logging of problems reveals problems, and it is in this regard that I am
able to treat them on the basis of their priority.
Task 2: Helping the customer who has a sluggish computer

-Description: Customer's computer was slow, asked him to restart the computer and close
the programs so that it can free the memory.

- proof :

- Why it matters: Because by closing unused programs, the computer started running
faster, and it became easier for the end user to work.
Task 3: Resetting a User's Password

Description: The customer forgot his password, so I had to reset it and reconnect him to
his account.

- Proof:

- Why it matters: resetting their passwords will enable them to enter their accounts again
without further delay and securely.
Task 4: Software Update Security

Description: updated our computers with the latest antivirus update so that the virus does
not affect them.

- proof:

Why it matters: Antivirus updates protect against viruses and help to protect our data.
Task 5 : Configuring a New Laptop

Description: Installation of all software on a new team member's laptop and connect the
same to the business network.

- Evidence:

- Why it matters: It makes new devices ready to use right out of the box.

Lab 6: File Management and Backup

- Description: Systemized records on the central server, after which the development of
automated backups was done for the safety of crucial data.

- Proof:
Why it matters: Regular backups help to avoid the losing of data, and data retrieval might
be a bit easier.

Optimize Systems.

After those, we did a couple of adjustments that fine-tuned the performance of the system:

1. Security Updates: Improved settings in the firewall and virus scanner have considerably
improved security.

- Impact: High Security, less chance of getting Viruses, much safer data.

2. High-Speed Hardware: added more RAM to an older computer to improve its speed.

Effects: This amount of increased RAM will make the overall system smooth and lag-free
when opening a lot of programs.

Good Working Habits


Time Management: I had scheduled the activities in such a manner that all were
completed with due efficiency.

- Communication: listened to the problems of users, explained in a manner such that the
users could understand.

- Responsibility: Accepted full responsibility for each and every task. Saw each through to
its completion.

CONCLUSION In the report, I shared various examples of solving the problems in


technology, which had been optimized for system performance. Working on these tasks
helped me improve my skills and realize how big a role organization and clarity of
communications play in IT support.

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