Builders

Re sume Builde r

Create a profes sional-level res um e with ease. 30+ daz zling design options!
CV Builder

Make a CV for free with 30+ professional designs and guided autom ation!
Cov e r Le tter Builde r

Answer a few questions about yourself and it m akes a cover letter for you!
Res umes
Res ume Builder
Res ume Exam ples
Res ume Templates
Professional Resumes
Res ume Search
Res ume Services
Res ume Formats
Res ume Review
How to Write a Resume
Build my resume
CV
CV Builder
CV Examples
CV Templates
CV Formats
How to Write a CV
Build my CV
Cover Letters
Cover Letter Builder
Cover Letter Examples
Cover Letter Templates
Cover Letter Services
Cover Letter Formats
How to Write a Cover Letter
Build my cover letter
Res ources
SEARCH FOR RESUMES BY INDUSTRY, JOB TITLE OR KEYWORD.

Cloud Operations Engineer

Search

Cloud Operations Engineer Resume

Example With 5+ Years Of Experience

J C
100 Montgomery St. 10th Floor ◆ (555) 432-1000 ◆ resumesample@example.com

P S
Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting
skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific
tools. Organized and focused person with extraordinary leadership acumen.

S
Continuous Integration and Deployment Disaster Recovery Planning
workflows(CI/CD) Network Scaling
Source and Version Control: Git Data security
Automation (IaC, Terraform, SSM) Security vulnerability assessment
Linux Systems Environments Code reviews
Amazon Web Services Build releases
Cross-Functional Collaboration
Debugging and Troubleshooting

W H
Cloud Operations Engineer, 03/2020 - Current
Deloitte – Riverside, CA
Provide support to AWS Global Managed Services customers in daily operations.
Assist and track internal and external ongoing migrations or projects in to cloud.
Work with different business unit teams (Project Managers, VPs, Software Developers,
Cloud Architects, Customer Delivery Managers) to coordinate planned activities across
multiple regions/accounts.
Drive outages and provide technical wording for events in region or availability zone that’s
impacting multiple customer accounts.
Participate in training, hiring, Mentor and developing of fresh graduates/new hires to get
bring them up to speed and be able to perform daily chores.
Troubleshoot and Investigate Service Requests or Incidents then providing root cause
analysis as well as sustainable permanent solution to customers and internal teams.
Participate on scheduled daily/weekly/monthly maintenance automation using cloud SSM
(Patching, updates, config compliance.).
Oversaw more than 1000 major new enhancements to existing software systems
Used metrics to monitor application and infrastructure performance
Worked with teams of talented software engineers to define, build and maintain cloud
infrastructure
Reviewed existing systems and made recommendations for improvements
Identified, analyzed and resolved infrastructure vulnerabilities and application deployment
issues
Understood client needs and objectives by conducting proactive customer and data analysis
Partnered with infrastructure teams on evaluation and feasibility assessments of new
systems and technologies
Utilized code and modern cloud-native deployment techniques to design, plan and integrate
cloud computing and virtualization systems
Provided technical leadership and delivered innovative products and services to address
customer specific requirements
Developed conversion and system implementation plans
Coordinated deployments of new software, feature updates and fixes

Cloud Network Engineer II, 05/2019 - 03/2020

Microsoft Corporation – Acton, MA
Identified issues, analyzed information and provided solutions to problems
Conducted research, gathered information from multiple sources and presented results
Provided technical assistance, training and mentoring to junior level engineers/engineers.
Planed, installed, and provided daily operational support for managed internal and external
networking architectures (switching/routing infrastructure, firewalls ( FortiGate, ASA, Palo-
Alto), load balancers, IPS/IDS, etc.).
Consulted with vendors regarding network performance problems, ideas for design
improvements, planning their environment turn-up, etc.
Suggested future products as well as offer enhancements for existing products.
As a member of cloud network operations team participate in an on-call support rotation to
ensure 24x7x365 coverage for critical core and customer infrastructure.
 Offered friendly and efficient service to customers, handled challenging situations with ease
Drove operational improvements which resulted in savings and improved profit margins
Developed and implemented performance improvement strategies and plans to promote
continuous improvement
Worked closely with other Engineering teams to maintain optimum levels of communication
to effectively and efficiently complete projects

Customer Support Engineer, 10/2016 - 05/2019

Asml – Austin, TX
Provided enterprise solution for critical secure application services (web-proxies) for center/
cloud and increased optimal customer experience.
Applied leading theories and concepts to development, maintenance, and implementation of
information security standards, procedures, and guidelines
Implemented DDoS protection with SSLi solution to complex network deployments to
eliminate SSL blind spot so security devices can better protect internal users.
Provided after-hours (standby) support for customers that have extended (24x7)
maintenance and support contracts.
Assisted customer in mitigation of active attack or outage and providing them with risk
analysis/root cause to better strengthen their network.
Provided regular updates to customers to keep them informed on status of issues under
investigation.
Collaborated other vendors in providing better solution to our end customer that meets their
business demand.
Installed platform and application software to specified software levels.
Performed software upgrades for internal and external customers and ensure that platform is
stable following such maintenance work.
Exposed to Wireshark, Notepadd ++, Scripting (Python, bash, JSON, HTML 5+, CSS),
Linux (Ubuntu, Centos, Arch, fedora and BSD), firewalls (ASA, FortiGate, Palo Alto,
WAFs) and ACT internal tool to analyze logs and traffic analytics.
Supported team members with training and understanding of product related queries.
Updated support documentation regularly with improvements to processes and issue.
Provided pre-sale, post-sale, and end of life extensive support to end customer which
required onsite presence.
Represented company's technical security interests to partners to provide bi-directional flow
of technical information and best practices in information security
Performed risk and vulnerability assessments and provided results and recommendations to
senior management
Led and assisted technical upgrade projects for clients by working and coordinating with
consultants and developers for integrations
Provided consultation and technical services on all aspects of information security
Analyzed and resolved environmental, configuration, and application-level problems that do
not require a code fix.
Performed health checks on customer platforms and take appropriate steps to resolve any
problems that are observed.
Validated and verified system security requirements definitions and analyzed system
security designs

Network Provisioning Engineer, 02/2016 - 10/2016

Finger Lakes Technologies Grp – Collegeville, PA
Change migration from Verizon Networks to Frontier Networks involving complex network
configuration and incidence management in California, Texas and Florida.
Exposed to ISP network design and change management involving routing protocols (OSPF,
BGP, EIGRP).
Case management using internal tool to keep track of incidents and changes made to both
networks.
Implemented speed with quality and completion SOP of about 8 routers daily.
This role requires attention to detail and high availability project which has increased my
focusing skills as well as attentiveness.
Worked closely with other networking teams to provide Quality analysis and test newly
configured devices are up to their network standards.
Managed multiple Juniper Devices such as M Series Routers, Fortigate firewalls, E Series,
EX series.
Participated in training new hires and providing lab access for the QA team.

E
Network
Wake Technical Community College - Raleigh, NC
Relevant Coursework Completed: Network and Security

Continue Education Program Cert Program: 01/2014

NC State University - Raleigh, NC

C
Certified AWS Certified Developer Associate, AWS - 2021
Certified AWS Certified Solutions Architect Associate, AWS - 2021
Certified AWS Certified SysOps Associate, AWS - 2021
Certified AWS Certified DevOps Professional, AWS - 2021
Certified AWS Certified Solutions Architect Professional, AWS - 2021
 Customize This Resume

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not
LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended
Wake Technical Community College
NC State University

Job Titles Held:

Cloud Operations Engineer
Cloud Network Engineer II
Customer Support Engineer
Network Provisioning Engineer

Degrees
 Some College (No Degree)
Continue Education Program Cert Program

Customize This Resume

Similar Resume
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Cloud Operations Engineer Resume

Cloud Operations Engineer

Alight LLC
Jacksonville, Florida

CLOUD OPERATIONS ENGINEER Resume

 Cloud Operations Engineer
Sleks Technology Services
Inver Grove Heights, Minnesota

Senior Analyst Cloud Operations Engineer

Resume

Senior Analyst Cloud Operations Engineer

Accenture Pvt. Limited
Hanover Park, Illinois

View All

* As seen in:

Forbes The New York Times

Business CNet
Mashable
Insider

*The names and logos of the companies referred to in this page are all trademarks of their respective holders. Unless
specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer.
Resume
Resume Builder
Resume Examples

Resume Templates
Resume Formats
Resume Objectives
How to Write a Resume
Cover Letter
Cover Letter Builder
Cover Letter Examples

Cover Letter Templates

Cover Letter Formats
How to Write a Cover Letter
CV
CV Builder

CV Examples
CV Templates

CV Formats

How To Write a CV
About
About Us
Privacy Policy

Terms of Use

Editorial Policy
Sitemap
Help & Support
Work Here

Contact Us
FAQ

Accessibility
Affiliates
Languages
EN DE
UK NL

ES PT
FR PL

IT
Customer Service
customerservice@livecareer.com
800-652-8430
Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST

© 2023, Bold Limited. All rights reserved.