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THE IMPACT OF AMAZON ON SMALL BUSINESSES:

A COMPREHENSIVE ANALYSIS

BY
S NIKIL KUMAR

RA2131204020047

2021 – 2024 BATCH

DEPARTMENT OF COMMERCE
INFORMATION SYSTEM AND MANAGEMENT

COLLEGE OF SCIENCE AND HUMANITIES

SRM INSTITUTE OF SCIENCE AND TECHNOLOGY

RAMAPURAM

APRIL 2024
CERTIFICATE

This is to certify that the Project Titled ‘’THE IMPACT OF AMAZON

ON SMALL BUSINESSES: A COMPREHENSIVE ANALYSIS” submitted by

VISWANATHAN.N (RA2131204020045) of Bachelor of Commerce, Information

System and Management, College of Science and Humanities, SRM Institute of

Science and Technology, Ramapuram is a Bonafide Record of workcarried out by

him/her in partial fulfilment of the requirement for the award of degree of Bachelor

of Commerce.

PROJECT GUIDE HEAD OF THE DEPARTMENT

INTERNAL EXAMINER EXTERNAL EXAMINER


DECLARATION

I hereby declare that the Project Work entitled on ‘’THE IMPACT OF AMAZON

ON SMALL BUSINESSES: A COMPREHENSIVE ANALYSIS” submitted by me for

partial fulfilment of the degree of Bachelor of Commerce under the guidance Mrs Anandhi

K., M. Com(Com)., M. Com(CS)., M. Phil., (Ph.D) of Department of Commerce,

Information System and Management, College of Science and Humanities, SRM Institute of

Science and Technology is my original work and has not been submitted earlier to any other

University/Institutions.

STUDENT NAME AND SIGNATURE


TABLE OF CONTENT

CHAPTER CONTENTS PAGE


NO

1-17
I INTRODUCTION

REVIEW OF LITERATURE 18-22


II

23-29
RESEARCH METHODOLOGY
III

30-41
IV DATA ANALYSIS AND
INTERPRETATION
42-45
FINDINGS
V

SUGGESTIONS 46-48
VI

VII CONCLUSION 49-51

BIBLIOGRAPHY 52-54

APPENDICES 55-

PUBLICATION CERTIFICATE
LIST OF TABLES

TABLE NO CONTENT PAGE NO


4.1 GENDER CLASSIFICATION 18
4.2 AGE CLASSIFICATION 19
4.3 OCCUPATION CLASSIFICATION 20
4.4 CLASSIFICATION ON THE BASIS OF EDUCATION QUALIFICATION 22
4.5 CLASSIFICATION ON THE BASIS OF RESPONDENTS BUY THE 25
PRODUCTS FROM MYNTRA
4.6 PATTERN OF SHOPPING IN MYNTRA 36
4.7 CLASSIFICATION ON THE BASIS OF OTHER WEBSITES USING APART 27
FROM MYNTRA
4.8 PRODUCT PURCHASED THROUGH MYNTRA 29
4.9 MOTIVATION FACTORS TO BUY IN MYNTRA 31
4.10 ANALYSIS OF MOTIVATION FACTORS TO BUY IN MYNTRA 32
4.11 NO. OF RESPONDENTS SEES BEFORE MAKING A SELECTION OF 34
PRODUCT IN MYNTRA
4.12 RESPONDENTS THINK THE MARKETING STRATEGIES HELP 36
COMPANY TO INCREASE THE SALES
4.13 PROMOTIONAL STRATEGIES OF MYNTRA 38
4.14 ANALYSIS OF PROMOTRIONAL STRATEGIES OF MYNTRA 39
4.15 RESPONDENTS RATES THE PROMOTIONS OF MYNTRA 41
4.16 RESPONDENTS HAVE GOT ANY SPECIAL OFFER FROM MYNTRA 43
4.17 RESPONDENTS ARE SATISFIED WITH PRODUCT INFORMATION OF 44
MYNTRA
4.18 ANALYSIS OF RESPONDENTS ARE SATISFIED WITH THE PRODUCT 45
INFORMATION OF MYNTRA
4.19 PROBLEMS FACED BY THE CUSTOMERS OF MYNTRA 47
4.20 RESPONDENTS SATISFIED THE FOLLOWING FEATURES OF MYNTRA 49
TABLE NO CONTENT PAGE NO
4.21 ANALYSIS OF RESPONDENTS SATISFIED THE FOLLOWING FEATURES 50
OF MYNTRA
4.22 RESPONDENTS LIKE TO RECOMMEND OTHERS TO BUY PRODUCTS 52
OF MYNTRA
LIST OF CHARTS

CHART NO CONTENT PAGE NO


4.1 GENDER CLASSIFICATION 18
4.2 AGE CLASSIFICATION 20
4.3 OCCUPATION CLASSIFICATION 21
4.4 EDUCATION QUALIFICATION CLASSIFICATION 23
4.5 NUMBER OF RESPONDENTS 24
4.6 PATTERN OF SHOPPING IN MYNTRA 26
4.7 OTHER WEBSITES USING APART FROM MYNTRA 28

4.8 PRODUCT PURCHASED FROM MYNTRA 30


4.9 MOTIVATION FACTORS YOU TO BUY IN MYNTRA 33
4.10 NUMBER OF RESPONDENTS BEFORE MAKING A SELECTION OF 35
PRODUCT IN MYNTRA
4.11 NUMBER OF RESPONDENTS THINK THE MARKETING STRATEGIES 37
HELP COMPANY TO INCREASE THE SALES
4.12 ANALYSIS OF PROMOTIONAL STRATEGIES IN MYNTRA 40
4.13 NUMBER OF RESPONDENTS RATES THE PROMOTIONS OF MYNTRA 42
4.14 RESPONDENTS HAVE GOT ANY SPECIAL OFFER FROM MYNTRA 43
4.15 NUMBER OF RESPONDENTS SATISFIED WITH THE PRODUCT 46
INFORMATION OF MYNTRA
4.16 PROBLEMS FACED BY THE CUSTOMERS OF MYNTRA 48
4.17 ANALYSIS OF RESPONDENTS ARE SATISFIED THE FOLLOWING 51
FEATURES OF MYNTRA
4.18 NUMBER OF RESPONDENTS LIKE TO RECOMMEND OTHERS TO BUY 53
PRODUCTS OF MYNTRA

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