Dynamic Capabilities
Dynamic Capabilities
https://www.emerald.com/insight/2042-6747.htm
JHLSCM
11,1 Dynamic capabilities in
humanitarian supply chain
management: a systematic
46 literature review
Received 2 October 2020 Abdussamet Polater
Revised 15 November 2020
Accepted 15 November 2020 A.C.Ç. School of Civiil Aviation, Erzincan Binali Yildirim University,
Erzincan, Turkey
Abstract
Purpose – The main purpose of this paper is to examine the extant literature of humanitarian supply chain
management (HSCM) which specifically use dynamic capabilities (DCs) view. By this means, the objectives of
this study are to identify and assess the DCs used in the HSCM context, the factors positively and negatively
affecting the DCs and how the DCs affect humanitarian supply chain (HSC) operations. Furthermore, this
research aims to give directions for future research in the field of HSCM.
Design/methodology/approach – This study adopts systematic literature review (SLR) approach proposed
by Denyer and Tranfield (2009). Based on a SLR, this study synthesizes and compares the evidence, has a
specific focus and research questions, has certain inclusion and exclusion criteria and provides evidence-based
implications to the researchers and practitioners. This is a method which is replicable, transparent and
auditable. The SLR methodology provides scholars and practitioners a basis for comprehending the current
situation of relevant topic and taking correct steps in their future actions.
Findings – This SLR deduces that applying DCs view is still in its infancy in the HSCM literature. The result of
this SLR reveals that supply chain agility (SCA), supply chain resilience (SCR), reconfiguration/transformation,
integration, (short-term) collaboration, sustaining, sensing, seizing and knowledge access DCs have been used
in the HSCM literature. In addition, it is determined that only one paper analyzed the influence of DCs on
predisaster performance while rest of the papers focused on the postdisaster performance.
Originality/value – The result of the exhaustive literature search indicates that this is the first SLR that
specifically analyzes the application of DCs view in the HSCM domain. This investigation determined the DCs
used in HSCM and revealed the relations between the dependent and independent variables through the
comprehensive model. In this way, this review provides a guidance to researchers in conduct their future
investigations and practitioners to carry out supply chain (SC) operations by considering the factors affecting
their operations.
Keywords Dynamic capabilities, Humanitarian supply chain management, Humanitarian logistics,
Systematic literature review
Paper type Literature review
1. Introduction
Humanitarian supply chains (HSCs) are expected to be “multiple, global, dynamic and
temporary” as they have to develop response capability for multiple interventions at different
locations in the world (Van Wassenhove, 2006, p. 480), carry out diverse tasks such as
response, recovery and development for different kinds of disasters (Kovacs and Spens, 2007)
and deal with the provision of various types of materials (Besiou et al., 2014; Oloruntoba and
Kovacs, 2015). However, dynamically changing environment of humanitarian relief
operations caused by unexpected situations such as damaged transportation
infrastructures, custom-related problems, late shipments and demand variations increase
Journal of Humanitarian Logistics
and Supply Chain Management
the difficulty of managing HSC operations (Fikar et al., 2018). On the other hand, the extent of
Vol. 11 No. 1, 2021 damage caused by large-scale disasters makes the involvement of various actors inevitable in
pp. 46-80
© Emerald Publishing Limited
2042-6747
DOI 10.1108/JHLSCM-10-2020-0089 The author has no conflict of interest to declare.
all phases of disaster management (Heaslip and Kovacs, 2019; Matopoulos et al., 2014; Dynamic
Rasouli, 2019). As a result, this situation leads to the emergence of ad hoc network structures. capabilities in
These structures are considered dynamic since the number and types of included
organizations change in different stages of disasters and the coordination level between
humanitarian
different networks may differ according to the changing circumstances. These factors entail SCM
constant adjustments in the network inconsistent with the formal plans. The ability of
managing cooperation among different organizations and reconfiguration capabilities of
actors for establishing new ties can increase the capacity of collaborative networks and 47
effectiveness in the disaster recovery stage (Day, 2014; Noori and Weber, 2016). Furthermore,
demand management is more challenging in HSCs than business supply chains (SCs). This is
because the involvement of various stakeholders creates diverse source of information and
consequently demand related information, which is obtained from a dynamically changing
disaster environment, may not reflect the actual need of the victims. Information verification
and the difficulty of using state-of-art technologies in the chaotic environment of surge
operations can be counted as other challenges for achieving effective HSCM (Sheu, 2010).
The abovementioned factors increase the level of unpredictability in taking the right steps
in the management of HSCs and necessitate to find dynamic solutions to supply chain
management (SCM)-related problems. The increasing number and cost of humanitarian crisis
put a spotlight on the need for well-functioning HSCs. This leads humanitarian organizations
(HOs) to adopt the state-of-the-art business methods. In this sense, dynamic capabilities (DCs)
view has recently gained attention of HSCM-focused investigations thanks to its facilitating
function of creating new static capabilities or modifying the existing ones all along the SC
partners (Defee and Fugate, 2010). As an extension of resource-based view, DCs view is
believed to provide better solutions to the volatile environment of HSCs due to its strength to
combine, transform and reconfigure the existing competencies and resources to match the
requirements of a changing environment (Altay et al., 2018; Prakash et al., 2020; Tabaklar,
2017; Teece et al., 1997, p. 515). For example, the positive and significant effect of supply chain
agility (SCA) and supply chain resilience (SCR) DCs to the Indian humanitarian supply chain
management (HSCM) in the disaster preparation and response phases is an evidence of the
importance of using DCs view in HSCM (Altay et al., 2018). The strategic-level agility
capabilities of World Food Program and their impact on SC operations can be regarded as
another solid proof for accomplishing HSC operations by applying DCs (L’Hermitte et al.,
2016). In addition, the case of humanitarian operations in Indonesia reveals how
collaborative, transformation and integration DCs play a significant role in the SC
operations of both super large and local HOs (Lu et al., 2019).
Although the importance of DCs approach to generate dynamic solutions to HSCM
problems by the HSCM literature is evident, the existing HSCM literature reviews (LRs) have
not systematically investigated the HSCM studies that specifically applied DCs approach.
The existing HSCM-oriented LRs have touched briefly on the importance of DCs in
humanitarian context (Agarwal et al., 2019; Behl and Dutta, 2019; Prakash et al., 2020; Soosay
and Hyland, 2015; Stechemesser et al., 2015; Tabaklar et al., 2015), yet they have not discussed
the role of DCs systematically and in detail. In addition, when the author searched the
literature with the combination of “dynamic capability/capabilities” and “literature review”
keywords, it was observed that the dominant number of studies are organizational
management focused and only 1 out of 45 papers investigated crisis response at
organizational level (Adrot and Robey, 2008).
The increasing tendency of applying DCs as a result of its positive impact on the HSCM
and absence of a literature review, which analyzes the studies used DCs within the context of
HSCM, strongly manifest a strong need for investigating the current status of DCs approach
in the HSCM literature and bringing the researchers’ attention to the DCs view in managing
HSCs. The result of the exhaustive literature search indicates that this is the first systematic
JHLSCM literature review (SLR) that particularly analyzes the use of DCs view in the HSCM domain. In
11,1 this regard, the main purpose of this paper is to examine the extant literature of HSCM which
specifically use DCs view. By this means, the objectives of this study are to identify and
assess the DCs used in the HSCM context, the factors positively and negatively affecting the
DCs and how the DCs affect HSC operations. Furthermore, this research aims to give
directions for future research in the emerging field of HSCM. The study provides a
comprehensive model as a result of synthesizing the findings. The aim of presenting the
48 relationships through a comprehensive model is believed to be a guidance especially for
humanitarian SC practitioners in their planning and response processes. Understanding the
extant literature is important for theory extension and theory building. Thus, the results of
this SLR can give new insights to researchers on the application of DCs in HSCM and to
understand the relationships between DCs and HSC operations.
The article consists of seven sections and is organized as follows. The next section
provides an overview of the literature base of DCs view, DCs in SCM and HSCM to facilitate
reader understanding the main concepts. Section 3 presents the methodology used in the
study. The findings of the SLR can be found in Section 4. This section presents the descriptive
analysis and discuss the identified DCs used in HSCM. Section 5 constitutes the discussion
part which synthesize the findings in three subsections. Section 6 presents the comprehensive
model created as a result of analysis. Lastly, Section 7 includes the conclusion, limitations and
recommendations for further research.
2. Literature
2.1 Dynamic capabilities view
Based on the idea of “creative destruction of existing competences”, DCs, which are
characterized as “difficult-to-replicate enterprise capabilities”, are regarded as the antecedents
of success at firm-level (Teece et al., 1997, pp. 509–516). Teece et al. (1997) state that winning
organizations are the ones that can timely respond and innovate rapidly and flexibly; not the
ones that have large amount of technologies but do not have the capabilities to gain
sustainable advantage by gaining benefit from them. For this purpose, they formulated DCs
as “renewing competences (i.e. dynamism) þ adaptation, integration, and reconfiguration
(i.e. capabilities) of skills, resources and competences”.
DCs are defined as integrating, building, and reconfiguring internal and external
competencies to address rapidly changing environments (Teece et al., 1997) and consists of
specific routines (e.g. product development, resource allocation, knowledge creation, alliance
and acquisition, exit routines) (Eisenhardt and Martin, 2000) which refers to the “repetitive
pattern of activity” (Nelson and Winter, 1982, p. 97). DCs concept distinguishes the
characteristics of routines for stable conditions from high-velocity ones. While routines are
semi-structured, simple, experiential and based on situation-specific new knowledge in
high-velocity conditions, they are considered as stable processes, which significantly rest on
existing knowledge, in moderately dynamic conditions (Eisenhardt and Martin, 2000; Helfat
and Peteraf, 2003). The characteristics of the former one is in line with the humanitarian
setting. Simple routines allow for focusing on overall characteristics of the current system
conditions, obtaining real-time information and new knowledge without locking decision-
makers into the past experiences. (Altay et al., 2018; Lee and Rha, 2016; Tabaklar et al., 2015).
Teece (2007) explained the subcomponents of DCs as sensing and shaping, seizing and
reconfiguring. Sensing is identifying opportunities and threats by exploring the customer
needs, structural changes in industries, technological developments, position of suppliers and
competitors. In a nutshell, it is a continuous scanning and analysis of business ecosystem.
Besides its mechanical side of making sense of the internal and external environment via
using, i.e. information systems, individual capabilities such as having adequate knowledge,
creativeness, wisdom and ability to comprehend customer behavior are also prerequisite for Dynamic
effective use of sensing capability (Augier and Teece, 2009; Teece, 2007). capabilities in
After an opportunity is sensed by an organization, this effort is expected to be transferred
into a new product, process or service by utilizing the seizing capability (Augier and Teece,
humanitarian
2009; Teece, 2007). This requires investing in commercialization and development activities. SCM
However, there are some factors that impact the investment decisions such as existing
routines, asset value, managerial consensus, organizational structure, risk taking attitude,
established capabilities, path-dependent routines, managerial skills and project’s financial 49
issues. Besides establishing a suitable condition for investment decisions, determining a
business model, which in turn affects investment priorities, is important. It includes the
elements of choosing right technology, market segments, financial approaches, sales
strategies and entails adopting soft factors such as being creative, a good understanding of
customers, suppliers and competitors (Piening, 2013; Teece, 2007; Teece et al., 1997). In order
to have long-term competitive advantage it is not only enough to produce but also protect
them against competition. Therefore, selecting enterprise boundaries by applying legal
protection is vital for the competitiveness (Petricevic and Verbeke, 2019; Teece, 2018).
Reconfiguration can be described as the capability to “escape from unfavorable path
dependencies” (Teece, 2007, p. 1335). This is achieved by reconfiguring the assets, business
models, management of cospecialization, corporate governance, organizational structures
and knowledge management routines as organizational size and the market characteristics
change. Thus, it provides continuity of evolutionary fitness. Yet, speed of change depends on
whether innovation is incremental or radical in nature (Augier and Teece, 2009; Teece, 2007;
Teece et al., 1997).
In the literature, there are certain ways for the stratification of capabilities. While some
scholars classify them as zero, first and second-order capabilities (Winter, 2003), others adopt
more general classification named as ordinary and DCs. Zero and first order (ordinary)
capabilities are regarded static structurally and consist of skilled staff, facilities, equipment
processes, operational and administrative tasks. They can be benchmarked to understand
whether an organization has accomplished best practices and technical efficiency (Teece,
2014). Second-order (dynamic) capabilities represent the ability of changing organizational
assets to respond to changing business environment. It should not be forgotten that even
signature processes can be imitable eventuating in degradation into an ordinary capability
and this requires the need of being updated in the course of time (Laaksonen and Peltoniemi,
2018; Zollo and Winter, 2002). This increases the importance of DCs in terms of continuously
or semi-continuously reconfiguring even signature processes (Teece, 2014).
3. Method
This study adopts SLR approach proposed by Denyer and Tranfield (2009) to identify “key
52 scientific contributions”, analyze, synthesize and report the extant literature of HSCM that
uses DCs view. The SLR is a common methodology applied in the HSCM literature (Abidi
et al., 2014; Akter and Wamba, 2019; Banomyong et al., 2019; Gupta et al., 2019; Nurmala et al.,
2017; Rasouli, 2019). The SLR methodology provides scholars and practitioners a basis for
comprehending the current situation of relevant topic and taking correct steps in their future
actions. This is a method which is replicable, transparent and auditable. In this paper, the
formalized procedure is followed: (1) Formulate research questions; (2) Locating the research;
(3) Determine selection and evaluation criteria; (4) Data analysis and synthesis; (5) Report and
discuss the results (Denyer and Tranfield, 2009). Because this study synthesizes and
compares the evidence, has a specific focus and research questions, has certain inclusion
and exclusion criteria and provides evidence-based implications to the researchers and
practitioners, this study is referred as SLR.
(1) Papers written in English language (1) Papers written in languages other than English
(2) Papers used qualitative, quantitative (2) HSCM papers which do not use DCs view explicitly
and triangulated data (3) Papers not related to natural, man-made disasters and
(3) Papers published in peer-reviewed humanitarian operations
journals (4) Papers published as editorials, letters to the editor,
(4) Empirical and conceptual papers conference proceedings, books, book chapters and gray Table 1.
(5) Papers investigating HSCM by using literature Inclusion and
DCs view exclusion criteria
54
11,1
Table 2.
JHLSCM
n n
n n
Figure 1.
Paper screening
process
Source(s): Modified from (Gimenez and Tachizawa, 2012)
Category Information
Table 5.
JHLSCM
variables and
DCs, influencing
factors, dependent
additional theories
Dynamic capability in
Paper HLSCM Variables effecting DC Dependent variable(s) Additional theory
Altay et al. SC agility (1) Organizational culture (flexibility and control Pre- and postdisaster
(2018) orientation) [Moderators of DC] performance
(2) Temporal orientation; Interdependency
perception [Control variables of DC]
Lu et al. (2019) Transformation; (1) People, processes, technology and collaboration Post-disaster performance Resource dependency
integration [Enablers of DC] (Supply chain agility)
collaboration (2) Risks and opportunities [Drivers of DC]
(3) HO size [Control variables of DC]
L’Hermitte et al. SC agility (1) People, processes and technology [Enablers of DC] Postdisaster performance
(2015) (2) Risks and opportunities (demand, supply, process (Supply chain agility)
and environmental related) [Drivers of DC]
L’Hermitte et al. SC agility (1) People, processes and technology [Enablers of DC] Postdisaster performance
(2016) (2) Risks and opportunities [Drivers of DC] (Supply chain agility)
Gabler et al. SC resilience; short-term (1) Stakeholders’ commitment of resources Postdisaster performance Resource-based view;
(2017) collaboration; [Moderators of DC] (Supply chain resilience) competing values; supply
reconfiguration (2) Short-term collaboration [Mediator of DC] chain governance
(3) External environment, scope of the disaster,
characteristics of the relationship (Indirect effect
through collaboration) [Antecedents of DC]
Altay et al. SC resilience (1) Organizational culture (flexibility and control Pre- and postdisaster
(2018) orientation) [Moderators of DC] performance
(2) Temporal orientation; interdependency
perception [Control variables of DC]
Mishra et al. Sustaining (1) Continuous learning process [Antecedent of DC] Postdisaster performance Theory of constraints
(2020) (2) Lean thinking culture [Moderator of DC] (HSC effectiveness and waste
reduction)
Mishra et al. Sensing and seizing (1) Fluid information; technology; coordination; Postdisaster performance Theory of constraints
(2020) contingency planning [Antecedents of DC] (HSC effectiveness and waste
(2) Lean thinking culture [Moderator of DC] reduction)
(continued )
Dynamic capability in
Paper HLSCM Variables effecting DC Dependent variable(s) Additional theory
Gralla et al. Sensing (1) Information scarcity [Constraint of DC] Postdisaster performance Sensemaking theory
(2016) (Humanitarian logistics
performance)
Vaillancourt Knowledge access; (1) Knowledge; partnership [Antecedents of DC] Postdisaster performance
et al. (2017) reconfiguring (Procurement management)
Mishra et al. Reconfiguring (1) Technology; collaboration [Antecedents of DC] Postdisaster performance Theory of constraints
(2020) (2) Lean thinking culture [Moderator of DC] (HSC effectiveness and waste
reduction)
Kovacs et al. N/S (1) Skill [Antecedent of DC] Logistics and SC Resource-based view
(2012) performance
humanitarian
Dynamic
57
capabilities in
SCM
Table 5.
JHLSCM result of analyzing papers were accessed into the data extraction form simultaneously. Thus,
11,1 the extracted data provided a complete summary of the literature that facilitates the
classification of all related information and synthesizing. Secondly, synthesis was carried out
to make associations between the elements identified in each article. This is important
because it offers a research-specific arrangement of all included papers and presents a holistic
view to readers. In this way, it was possible to engage in rigorous reflection on research
findings and draw conclusion out of the analysis (Denyer and Tranfield, 2009).
58
4. Findings
4.1 Descriptive results
4.1.1 Distributions of the papers by publication source and year. Figure 2 presents the number
of papers published in each journal and their year of publication. The findings reveal that
nine articles were published in six different journals. The first paper, which is suitable to the
inclusion criteria, was published in 2012 and it offers solutions for logistics management
skills on empirical basis. This is the first empirical investigation to analyze the required skills
of logisticians within the framework of DCs (Kovacs et al., 2012). As it can be seen in Figure 2,
while Journal of Business Logistics, Journal of Humanitarian Logistics and Supply Chain
Management, Production Planning and Control published more than one paper, rest of the
journals published only one article each. When we look at the profile of these journals, we can
observe that most of them are leading SCM, operations management and humanitarian SCM
journals.
4.1.2 Methodological categorization and data type. The results obtained after the
spreadsheet analysis shows that qualitative research with six papers is observed as the
dominant method among nine papers. These investigations have case study and conceptual
methodological basis and made proposals as a result of interviews and theoretical
discussions. There are two papers applied triangulated data. They both used secondary data
in addition to interview and observation methods to analyze the topic from different
perspectives. The findings indicate that there is only one quantitative research using survey
method. It is understood that qualitative research methods have been used to explore the
young research interest of analyzing HSCM using DCs theory (see Figure 3).
n n n
n n n
n n n
Figure 2.
Number of papers,
publication sources
and year of publication
Dynamic
capabilities in
humanitarian
SCM
n
59
n
n
Figure 3.
n Research methods and
n
data types
4.1.3 Disaster types and investigated locations. The SLR results indicate that majority of the
papers did not propose a solution for a specific disaster type. The findings present that four
studies investigated SC operations in Asia continent while five papers did not specify any
country. On the other hand, three papers focused on natural disasters in Nepal, Haiti and
Indonesia.
4.1.4 Applied DCs, performance indicators, influencing factors of DCs and additional
theories. As a result of the paper analysis, the DCs used in each study, the variables affecting
the DCs, the dependent variables and additional theories in the studies were identified. It was
identified that there are 3 moderators, 3 control variables, 4 enablers, 4 drivers, 1 mediator,
12 antecedents which directly and indirectly influence the 9 DCs. For instance, the model
created by Altay et al. shows that SCA, as a dynamic capability, affects pre- and postdisaster
performance and organizational culture elements have moderating effect in this relationship.
The analysis suggests that some studies contributed to the field by generating HSCM-
specific DCs such as sustaining capability of Mishra et al. (2020), being purposeful, being action-
focused, being collaborative and being learning-oriented capabilities of L’Hermitte et al. (2015)
and short-term collaboration capability of Gabler et al. (2017). At the same time, the DCs
proffered by organizational studies (Teece et al., 1997) were benefited to investigate the
impact of DCs on HSCM performance. In addition, the case study of UNICEF reveals that the
SC partners are aware of each other’s capabilities and make the best use of those capabilities
for humanitarian operations (Vaillancourt, 2017). It can be said that this idea is in line with the
knowledge access capability offered by Defee et al. (2010). Although the authors did not name
it as knowledge access capability, from this point of view it clearly refers to the DC offered by
Defee et al. (2010).
Although disaster management is commonly discussed for taking actions before and after
disasters, the extant HSCM and DCs literature mainly focused on postdisaster phase with
seven articles. Only one paper studied the effect of DCs for both pre- and postdisaster phases.
On the other hand, one paper did not mention any dynamic capability but rather approached
DCs as a general concept. Additionally, some papers used DCs with other theoretical point of
views such as resource dependency and resource-based view.
5. Discussion
5.1 Supply chain agility in relation to sensing, seizing, reconfiguring, (short-term)
collaboration capabilities and organizational culture
SCA is an extensively applied dynamic capability in the SCM literature within the context of
manufacturing and service industries (Aslam et al., 2018; Blome et al., 2013; G€olgeci et al.,
2019; Gyarmathy et al., 2020; Irfan et al., 2019; Mandal, 2017; Mandal et al., 2017a, b), as well as
JHLSCM it has started to gain ground in the HSCM literature. SCA enables HOs to respond to disaster-
11,1 affected regions “with right humanitarian aids in right time” (Altay et al., 2018, p. 1160). The
perceived benefits gained by SCA has led it to be considered at the strategic level so as to
support operational responsiveness and flexibility. The SCA definition of L’Hermitte et al.
(2015) and the measurement items, which present the strategic view of Blome (2013) and
Gligor (2012) (Blome et al., 2013; Gligor and Holcomb, 2012), used by Altay et al. (2018) and
also their approach to SCA as a SC strategy point out this fact. This strategic focus approach
64 is in accordant with the main idea of DCs view (Teece and Pisano, 1994; Teece et al., 1997).
As a strategic-level capability, dynamic capability of SCA is regarded to consist of four
subelements, namely “being purposeful”, “being action-focused”, “being learning-oriented” and
“being collaborative” and significantly affect the SC flexibility and responsiveness (L’Hermitte
et al., 2015). The “being purposeful” is defined as “a shared purpose contributes to
co-orientation of action across partners in the supply network at the SC level” (L’Hermitte et al.,
2015, p. 224). Having a collective purpose enables HOs and SCs to have a strong identity,
direction and strength to cope with unexpected and disrupting events. As a result, this
increases the organizational and interorganizational agility bearing in mind that it is more
challenging to have a collective action at SC level (Gabler et al., 2017; L’Hermitte et al., 2016).
The studies of Helfat et al. (2007) and Adner and Helfat (2003) support this view in addition to
McCann and Selsky’s (2012) (Adner and Helfat, 2003; Helfat et al., 2007; McCann and Selsky,
2012). With this regard, managers of HOs should be able to get the SC-wide purpose across to
SC members. Given the conflicting goals of donors, suppliers, HOs and governments,
embracing collective purpose can increase the sense of being a SC partner and the motivation
to find dynamic solutions for the unusual problems. For this reason, it can be beneficial to
investigate the effect of this dynamic capability from a multi-echelon SC perspective for
different disaster conditions. Another dynamic capability is “being action-focused” which
essentially refers to taking proactive actions (building preparedness) to facilitate operational
capabilities. For accomplishing this purpose, sensing or dynamic perception capability and
“being learning-oriented” capability are critical in order to understand the opportunities and
threats to take right steps in the preparation phase and to find suitable solutions in the
dynamically changing response stage (Gralla et al., 2016). Within the scope of being action-
focused, HSCs need to acquire required resources, have the ability of information sharing in
supply network, have clear and standardized processes, build personnel with appropriate
skills, have effective leadership and have pre-established local presence or connections in the
field. Sensing the developments in the business ecosystem and obtaining all these factors can
be regarded as antecedents to seize the opportunities and threats in humanitarian operations.
In addition, it can be mentioned that “being purposeful” gives direction to all SC members to
take aligned actions and “being collaborative” is essential for providing system-wide
approach as well as responding more effectively by joining the forces of SC members.
The empirical findings of McCann and Selsky’s (2012), Roberts (2009) and Ozeroglu (2020)
highlight the significance between being action-focused and agility (Ozeroglu and Kocyigit,
2020; Roberts, 2009). Considering the significance of sensing and learning to have a better
“being action-focused” capability, HSCs ought to use state-of-the-art technologies in order to
make sense out of data obtained from constantly changing operating environment of
humanitarian relief operations, to have better absorptive capacity and to develop
collaborative relationships with SC partners. At this juncture, it can be stated that more
investigation is needed to extend this discussion and bring new perspectives to the HSCM
research. “Being collaborative” of agility capabilities is about establishing internal and
interorganizational relationships for the purpose of overcoming problems collaboratively.
This is a critical element for agility since it is not viable for an organization to build agility by
itself. At this point, the knowledge-accessing capability of Defee et al. (2010) could be
appropriate to consider identifying the capabilities of each SC member, assigning suitable
roles to each SC player in the SC operations and so create appropriate collaboration between Dynamic
SC partners. For the success of internal collaboration, job rotation, developing strong capabilities in
relationship between staff members and organizational departments, integration between
departments, eliminating functional silos to enable people from different departments
humanitarian
understand each other are presented as prerequisites. On the other hand, external SCM
collaboration can be strengthened by having solid coordination mechanisms, formal and
informal relationships between stakeholders. This will increase the ability to create less
turbulent space, to find innovative solutions and to have unilateral actions (Helfat et al., 2007; 65
McCann and Selsky, 2012). Again, “being purposeful” can be regarded as a foundation of
“being collaborative” since it may help organizations understand each other and develop long-
term relationships. It can be stated that the impact of SC collaboration, as a dynamic
capability, on SC operations is a widely accepted in the literature (Fawcett et al., 2012; Mandal,
2017; McAdam et al., 2017; Swanson et al., 2017). Considering the positive effect of “being
collaborative” on SCA, researchers and practitioners may analyze the positive effects of the
well-established concepts of social capital, psychological contract, SC proximity on “being
collaborative” in addition to the abovementioned factors. Therefore, it can be stated that there
is a room for further analysis to determine the factors which improve collaborative efforts in
HSCM setting. Lastly, “being learning-oriented” continuously improves and transforms
humanitarian SC operations through analyzing processes, practices, experiences gained from
past operations and sharing them with other organizations to give better decisions and quick
response across the SC. As a proactive approach, it encourages to revise the current strategies
and practices and also cross-organizational learning. According to the SC learning literature
it can be emphasized that the “being collaborative” and “being purposeful” can play a
significant role in learning process (Gibson et al., 2016; Lambrechts et al., 2012; Willis et al.,
2016; Yang et al., 2019). The role of this dynamic capability has an important place in the SCM
and DCs literature (L’Hermitte et al., 2017; Li et al., 2018; Yang et al., 2019). However, despite
the importance of it, the evidence shows that HOs’ efforts can be regarded insufficient given
the fact that it is not applied to its full potential and there is no integrated and formal
mechanism established for the learning practices (L’Hermitte et al., 2016). The
abovementioned DCs can be built by obtaining and effectively utilizing the technology,
process and people as it is the case in surge capacity management which are affected by the
correct management of system and staff members (Hick et al., 2009; Therrien et al., 2017).
Instead of providing general solutions for any kind of HOs, Lu et al. (2019) analyzed HOs
based on their sizes and compared the strategies which they use for building agility
capability in the ramp-up process. The main findings indicate that second-tier HOs are more
tended to apply DCs view because the lack of resources leads them to leverage resources from
internal and external sources. Therefore, they are more inclined to use transformation and
integration capabilities than super-large HOs to achieve operational-level agility. Depending
on their size and power to obtain required resources, HOs can select adaptation, shaping or
avoidance agility-building strategies (this refers to the resource dependency theory) and
collaborative capabilities (this refers to the dynamic capability) to make required
transformation and integration at operational level. For instance, given their limited
budget to hire a large number of staff members for each different task, developing
ambidextrous capabilities (adaptation strategy) for staff management can be a suitable
choice to build manpower agility for the second-tier HOs. Thus, multiskilled staff members
can be assigned to different tasks (transformation capability) or external manpower can be
used in the ramp-up phase (integration capability) by taking into consideration the current
needs of a disaster area. In contrast, super-large HOs can prefer to hold a well-trained
taskforce (shaping strategy) for the potential humanitarian operations. Mishra et al. (2020,
p. 8) addressed a similar strategy, which were used by international NGOs, to sense the real
conditions in earthquake in Nepal: “. . . we sent staff to locations, and the people were able to
JHLSCM request help directly and we could provide it directly to them”. In either case, organizations select
11,1 a suitable strategy for developing and obtaining skilled staff members to increase SCA in a
dynamic environment of humanitarian operations. The different approaches used by large
and second-tier HOs are an indication of importance of developing appropriate human
resource planning and investigating its effect on HSCM. In this way, the scarce resources of
HOs will not be wasted, and flawless humanitarian operations can be achieved. In addition,
while super-large HOs are financially powerful to preposition supplies to avoid supply
66 shortages (avoidance strategy), second-tier HOs may have to allocate the funds, which are
planned to be used in the development activities, to fulfill ad hoc emergency needs
(adaptation strategy) (Lu et al., 2019). The empirical findings of Mishra et al. (2020, p. 9)
presents how the international NGOs utilize avoidance strategy: “In the case of my
organisation, as I said before, we had emergency stockpiles. . .”. Another point that
differentiates the local and large HOs is the level of supplier dependency. Local HOs tend
to sign long-term agreements with suppliers due to the lack of financial resources for
prepositioning of supplies. Thus, local HOs need to develop collaborative capability more
than larger HOs, especially, in the preparedness period. Although this creates more supplier
dependency for local HOs, it enables them to respond quickly in surge times. Despite the fact
that the firm size is commonly considered as an important factor in the SCM literature (Cheng
et al., 2014; Chiang et al., 2012; Dubey et al., 2018; Swierczek, 2020), the findings of this SLR
indicate that there is a more need to provide solutions for HOs of different sizes to develop
suitable DCs for more effective HSCM.
The impact of organizational factors, i.e. flexibility and control orientation, on the
relationship between SCA and humanitarian SC performance is of interest to researchers
(Altay et al., 2018). Flexible oriented culture provides growth, human resource development
and resource acquisition through flexibility, morale, readiness and alignment. In other words,
it is the representation of an organization’s willingness to change and encourage creativity as
well as spontaneity to adjust operational processes. On the other side, control oriented culture
can lead to achieve stability, efficiency, control and productivity by means of goal setting,
planning, information management and communication. This signifies an organizational
environment which values avoidance from confusion, predictability and hierarchy for
accomplishing long-term goals and strengthening core competencies (Khazanchi et al., 2007;
Liu et al., 2010). The previous investigations, which analyzed commercial SCs, determined
that organizational culture have a significant effect on SCA (Braunscheidel and Suresh, 2009;
Jermsittiparsert and Wajeetongratana, 2019; Malekifar et al., 2014). From this perspective, it is
expected that SCA will have a significant effect on pre- and postdisaster performance under
the moderating effect of flexible and control orientations. However, the findings of Altay et al.
(2018) indicate that although SCA has a positive and significant effect on predisaster
performance, the control orientation, as a moderator, does not have any significant effect on
the relationship between SCA and predisaster performance. In addition, the study of Altay
et al. (2018) reveals that SCA does not have a direct effect on postdisaster performance,
although the findings of L’Hermitte et al. (2016) and Dubey et al. (2014) show that SCA has a
significant effect on postdisaster performance (Dubey et al., 2014). In this case, the different
results obtained for the role of SCA on humanitarian SC performance may be attributed to
using different analysis techniques and scales. However, Altay et al. (2018) revealed an
important finding that flexible orientation, which is an indicator of nontraditional and
innovation-oriented organizational culture, enables SCA to improve postdisaster
performance. Given the fact that DCs are related to idiosyncratic characteristics of
organizational culture and history-honed routines (Teece, 2014), the existing literature
supports this view by presenting the effect of two types of organizational culture on the
relationship between SCA and disaster performance. This indicates that HOs should invest in
establishing a suitable organizational culture that supports SCA. Despite the existing
findings of the literature, it is believed that the relationship between organizational culture, Dynamic
DCs and HSC performance is required to have more theoretical discussion. capabilities in
humanitarian
5.2 SC resilience in relation to organizational culture, reconfiguring, sensing, knowledge- SCM
access and (short-term) collaboration capabilities
The antecedents and consequences of SC resilience, as a dynamic capability, have started to
draw attention of researchers in order to analyze its effect on SC and firm performance in the 67
manufacturing and service industries over the last decade (Chowdhury and Quaddus, 2017;
Dabhilkar et al., 2016; Hendry et al., 2019; Sabahi and Parast, 2020). Parallelly, it has been
started to be used in the humanitarian context recently.
Building resilient SCs is regarded as a critical factor to deal with uncertainties in the
complex environment of disasters and for increasing the speed of coming to normal (Altay
et al., 2018). The empirical findings support that the capability of HOs to restore material flow,
to retrieve usual operational performance and to cope with disruptions quickly (SC resilience
items) play a significant role on readiness training, forecasting ability to meet demand
disruptions, having a disaster response team, having robust security systems (predisaster
performance) as well as quick response to disasters, absorbing major losses, preserving the
ability to deal with crisis and recovering from disaster with minimum cots (postdisaster
performance) (Altay et al., 2018). The empirical findings suggest HOs to have flat
organizational structures, create an environment to support equality, merit and innovation
(flexible orientation) to increase the effect of SC resilience on postdisaster performance.
Furthermore, as opposed to SCA the effect of the control orientation is significant for the path
between SC resilience and predisaster performance. This result can be interpreted as a result
of the rule, hierarchy- and stability-focused organizational culture does not meet the rapid,
quick, immediate attributes of SCA. On the other hand, control-oriented HOs can achieve
more SC resilience to gain back the predisaster position and continue the regular operations
(Altay et al., 2018). The significant relationship between SCR, disaster performance and
control and flexible orientation gives direction to practitioners to evaluate their
organizational cultures and question the level of SCR in pre- and postdisaster phases.
Gabler et al. (2017) contributed to the field by considering the dynamic capability of SCR as
an outcome and analyzing the factors affecting it. In addition, the second dynamic capability,
short-term collaboration, was considered as an antecedent of SCR. Short-term collaboration
emerges when public–private organizations have to work together temporarily with the aim
of responding a disaster or recover from it. This enables to create a sense of responsibility and
to fulfill collective purpose along the humanitarian SCs. However, achieving successful short-
term collaboration depends on focusing on common goal of SC (reconfiguration), clearly
outlining the roles among SC partners, establishing well-functioning communication system
and relationship between partners which can be effective when there is bilateral
communication. The effectiveness of adjusting these factors (categorized as barriers and
facilitators to short-term collaborations) will impact the level of SC resilience. Additionally,
“plug and play” SCs (this indicates short-term collaboration) require restructuring the
relationships between SC members (this refers to the SC reconceptualization capability) as a
result of changing conditions and this attempt can be succeeded by evaluating each partner’s
contribution to the disaster operation (knowledge-access capability) (Beske et al., 2014; Defee
and Fugate, 2010; Vaillancourt, 2017). These findings imply the necessity of keeping
communication channels open regardless the nature (short or long term) of the relationship.
The study also proposes that the need of establishing short-term collaboration increases in
sudden-onset disasters more than slow-onset disasters. Thus, there is a correlation between
the speed of disaster occurrence and willingness to collaborate and consequently effective
governance of collaboration. The scope of disaster is related to the requirement of effective
JHLSCM short-term collaboration because of the fact that organizations cannot cope with the
11,1 destructive effect of large-scale disasters alone. With this regard, it can be mentioned that the
characteristics of each disaster type plays a significant role on the relationship between SC
collaboration and SCR. In addition, aligning goals among SC partners and building swift trust
are among the critical factors influencing the effectiveness of short-term collaboration. The
fact remains that the trusted (contractual) relationships, which refers to pre-established
relationships, may less necessitate to apply short-term collaboration. Lastly, the ability of
68 allocating resource and the level of resource commitment, i.e. how much SC members
dedicated to share their resources for humanitarian operations, in a dynamic environment are
other factors that affect SC resilience by the moderation of short-term collaboration
(Gabler et al., 2017).
6. Comprehensive model
Figure 4 illustrates the factors positively affecting the determined DCs as well as the positive
effect of DCs on HSCM based on the synthesis of the extant literature. By distilling the
literature, the comprehensive model was provided for the use of both practitioners and
researchers. In this way, it was aimed to facilitate the understanding of abovementioned
relationships and answer the research questions visually.
● Unidirectional Dynamic
communication
● Divergent goals
capabilities in
● Internalization humanitarian
● Interdependency
● External environment SCM
● Scope of the disaster
● Swift trust
Stakeholders’ Control
commitment orientation 69
Knowledge-
Pre-disaster
access
Collaboration performance
● Information
technology
● Information
management
SCR
Post-disaster
performance
● Sensing
● People ● Seizing
● Processes ● Reconfigurati
● Technology on/Transform
ation
● Sustaining
Waste reduction
Flexible Integration
SCA
orientation
Lean thinking
culture
● Being purposeful
● Being collaborative (Relationship building and collaborative
problem solving; Integration of the different parts
● of the organisation)
● Being learning-oriented (Institutionalized identification of
past operational successes and failures; Critical evaluation of
practices and processes based on past experiences; Sharing
of the lessons learned)
● Being action-focused (Appropriate skills and personal
attributes; Adequate level of resources and rapid resource
(re-)deployment; Suitable processes and procedures; Self- Figure 4.
organized and empowered teams; Effective leadership;
Extensive field presence)
Comprehensive model
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Corresponding author
Abdussamet Polater can be contacted at: apolater@erzincan.edu.tr
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