2.

Your First Appointment

Preparation Guide

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Table of contents

1. A quick summary of your progress................................................................................. 4

2. Your next steps towards better hearing......................................................................... 6

Your first appointment with our Partner Provider

Your fitting appointment: Getting the most out of your hearing aids

Modern hearing aids – Mini weapons against hearing loss

3. What our customers have to say................................................................................... 11

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Welcome to your First Appointment Preparation Guide

Congratulations on taking the next important step toward improving your quality of life! I want
you to be fully prepared for your first appointment, so this comprehensive preparation guide
has everything you need to know before you meet with our Partner Provider.

To summarize, this guide will answer some common questions you may have about how
hearing tests are performed, what the results say about your hearing, and what types of
devices are available. Additionally, you will learn more about pricing, financing and warranty.

After reading this guide, you will be 100% ready for your appointment! If you have any
additional questions, you can reach out to your personal hear.com hearing expert or any of our
qualified specialists.

You can contact us by phone at 011-4013 6333, from Monday - Saturday, 9:00am -8:00pm.
Remember: No question or concern is too difficult for us to handle, so please don't hesitate to
contact us. We promise to provide you with superior customer service – nothing less!

On behalf of the entire hear.com team, I wish you the best as you embark on your journey
toward a better quality of life!

Sincerely,

Dr. Marco Vietor

Founder and CEO of hear.com

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1. A quick summary of your progress

Better hearing is just around the corner! Your phone consultation with our hearing aid expert was
the first step toward a better quality of life. Check out all the progress you've made below:

1. Personal hearing aid consultation – Your hear.com customer consultant provided you with
general information regarding:
Hearing loss and the advantages of using your hearing aids
The smallest hearing aids (manufacturers, products, designs, technologies and functions)
Accessory options (if applicable)
Tips on finding the right hearing aids
Financing options and information on insurance benefits

2. Medical history – Your hear.com customer consultant collected all relevant medical
factors that affect your hearing, such as:
Causes of hearing loss
Pre-existing conditions and limitations
Indicative risk factors

3. Personalized customer profile – Your hear.com customer consultant summarized all

of your information into one personalized customer profile, which our Partner Provider
will then use to prepare for your upcoming appointment. Your customer profile
includes details about:
Your quality of hearing
Your current hearing situation and ways in which it can be improved
Your needs and expectations for your hearing aids

4. On-site appointment – We have reserved a day and time at a selected hear.com

Partner Provider in your area and sent them your personalized customer profile. You
should have received the appointment confirmation via phone call and/or email.

The Partner Provider is now preparing for your appointment and tailoring every detail
of your visit according to your individual needs, which also includes:
Selection of the smallest hearing aids available for you to test
Scheduling of follow-up appointments

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You are should already be familiar with the advantages of improving your hearing with hear.
com. But just to refresh your memory, here is a quick summary of the hear.com advantages:

Individual and unbiased consultation about hearing care and hearing aids

Modern and invisible hearing aids from the leading manufacturers

Extended customer support: Monday-Saturday, 9:00am-8:00pm

Two-sided consultation and superior service, in collaboration with

our Partner Providers in your area

Competitive pricing through global sourcing

The hear.com No-Show Policy

Because our Partner Provider blocks time out of their schedule to work exclusively
with you, it is very important that you do not miss your appointment. Please contact
your hearing expert by email or phone if you need to adjust your appointment.

5 A quick summary of your progress

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2. Your next steps towards better hearing

Your first appointment with our Partner Provider

The following section is a quick summary of what you can expect at your first appointment.
The Partner Provider will talk to you about your current hearing situation, perform a
thorough hearing evaluation, and go over the results with you once the test is complete.

1. Examination of the ear canal – The Partner Provider will examine your ear canals
to ensure accurate results of your hearing test. If your ear canals are blocked, the
Partner Provider will ask you to see an ENT specialist before conducting the hearing
test.

2. The hearing test – After an examining your ear canals, the Partner Provider will
conduct an air-conduction hearing test. The results from the test will indicate your
degree of hearing loss and which hearing aids are right for you.
Here is how a hearing test is performed:
• You will sit in a quiet room with headphones placed on your ears.
• Beginning with one ear, tones will be played at different frequencies.
• Each tone is played at a very low volume and gradually made louder.
• Upon hearing the tone, you will be asked to raise a finger or press a button.
• Your threshold for a certain frequency is determined by the softest tone you can hear.
• The results of your exam are recorded on an audiogram.

The audiogram

The purpose of the audiogram is to visually demonstrate the sounds you can hear
normally and the sounds you are missing. The top of the chart indicates normal
hearing; the further down the chart you go, the more challenging it may be for
you to hear and understand certain sounds. For example, consonant sounds – t, s,
f, th, k, sh, ch – are higher pitched and spoken more softly than vowels. If you are
having trouble hearing these sounds, you will clearly see this on the audiogram.
Missing sounds in the higher ranges means you can “hear” them but can’t really
understand them. Some specialists will use the left side of the chart to indicate
the percentage of your hearing loss.

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Audiogram

Soft
Normal
hearing

Mild
hearing
Hearing level (dB)

loss
Moderate
hearing
loss

Severe
hearing
loss

Profound
hearing
loss

Loud Low pitch Frequency (Hz) High pitch

3. Additional hearing tests – The Partner Provider may want to conduct additional
hearing tests that can help assess the quality of your hearing and the need for
hearing aids. These can include any of the following: bone-conduction test, a
speech test, or a comprehension test. After the hearing tests, the Partner Provider
will explain the results to you and go over your next steps.

4. Choice of hearing aids, fitting and adjustments – The Partner Provider will use the
results of your test to recommend the most suitable hearing aids and order them
for you. Thanks to our wide range of tiny and discreet hearing aids from Signia, we
are confident that your family, friends, and co-workers won’t even notice you are
wearing them. Once your new hearing aids arrive, the Partner Provider will have
you come in for your fitting appointment (learn more on page 9 "Your fitting
appointment").

7 Your next steps towards better hearing

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6. Ear impressions and ear molds – Depending on your individual needs, choice
of hearing aids, and anatomy of your ear, the Partner Provider may want to take
impressions of your ear. With these impressions, a customized shell for your
in-the-ear hearing aids or an earmold can be made. This is done in a specialized
laboratory to ensure a high quality product.

7. Handling and maintenance – Hearing aids require proper handling and

maintenance to keep them in good working order. During your visit, the Partner
Provider will go over how to safely handle your devices, how to clean them, and
how to store them. If you have any doubts about the instructions, you can always
rely on your hear.com customer consultant and the Partner Provider to help answer
any of your questions or concerns.

8. Financing – The purchase of hearing aids is an important investment – and one

that many people need assistance with. At hear.com, we can help by offering a 3
to 12 months financing plan. If you choose to enroll in this plan, the costs of the
hearing aids are spread out evenly throughout the defined period. Please contact
your hear.com customer consultant to discuss all your financing options. It is our
pleasure to take the time to discuss your financial situation and all the options that
are available to you.

Two hearing aids are better than one

Most hearing impairments affect both ears, so you are not fully addressing your
hearing loss if you opt for a single device. Hearing aids work together to deliver a
truer, more natural hearing experience. The advantages of two hearing aids include
improved speech in noisy situations and better directional hearing.

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Your fitting appointment: Getting the most out of your hearing aids
Your next step is to have our Partner Provider fit you with your new hearing aids and adjust
them to your specific hearing needs. Once the hearing aids are in your ears, test them in
different environments (e.g. at home, at a park, in a restaurant, etc.).

Initial fitting of your custom hearing aids – Once your hearing aids arrive, you will
have your fitting appointment with our Partner Provider. During this appointment,
the Partner Provider will use your personal profile and the results of your hearing
test to fit your hearing aids accordingly.

Additional options and accessories – Your hearing experience can be enhanced

with the help of different options and accessories. There are, for example, remote
controls and apps for your smartphone that give you added control of your hearing
aids. They can also come with wireless or Bluetooth connectivity, making it easy to
pair your electronic devices with your hearing aids.

Service, maintenance, and warranty – After your initial purchase, your hearing aids
include two years of warranty. If you encounter a situation that may require the use
of warranty, contact your hear.com hearing expert to help resolve your issue, even
if it requires ordering new hearing aids. You also have five additional device-related
office visits within a three-year period, so you can always visit your Partner Provider
if you have any questions or need further adjustments to your devices.

9 Your next steps towards better hearing

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Modern hearing aids – Mini weapons against hearing loss

The following section is a brief overview of the different categories of hearing aids, their
features, and price ranges. No matter the category, these hearing aids are powerful mini
computers that are so small, they are virtually invisible!

• Premium hearing aids offer the best performance even in the most demanding
situations. They feature enhanced 360° spatial orientation, automatic adaptation to
various listening environments, and are available in different styles and colors. Prices
range from ₹ 1,54,990 - 2,74,990 per device.

• Mid-range hearing aids connect wirelessly to external audio sources (e.g. smartphones,
Bluetooth-enabled devices, TVs), automatically recognize and differentiate speech from
noise, and provide effortless directional hearing. Prices range from ₹ 49,990 - 1,54,900
per device.

• Basic hearing aids offer good sound enhancement and better speech intelligibility. They
also have multiple customizable listening programs that allow you to hear better in
almost any environment. The Integrated feedback suppression feature enables good
hearing comfort with no irritating whistling sounds. Prices range from ₹ 24,990 - 49,990
per device.

At hear.com, you are guaranteed the following: the smallest devices from all the major
brands and manufacturers, the latest designs, and prices that fit your budget.

BTE (Behind-the-ear) ITE (In-the-ear)

Invisibility Guarantee!

Our hearing aids are so tiny, we guarantee nobody will notice you're wearing them.

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3. What our customers have to say

“I can only recommend hear.com. The consultant set me up with a

very good hearing aid specialist in my town. He did a hearing test and
thoroughly advised me. The testing device that he has recommended was
just perfect for me. I am very satisfied with my hearing aid from day one.
It is perfect for my needs: talking in noisy environments and watching TV.”
Sandhya Raghavan (53), Boutique Owner, Chennai

“मुझे पिछले 2-3 सालों से सुनने मे समस्या हो रही थी । मैंने बहुत सारी हीरिं ग ऐड ट्राइ
की लेकिन किसी से भी इतना आराम नहीं मिला । असल मे जिससे मैंने इस बारे में
पहले मदद ली उसकी तरफ से पूरा सपोर्ट नहीं मिला था । मुझे फाइन ट्यूनींग के बारे
में कुछ नहीं पता था । फिर मेरे पति ने मेरे लिए hear.com कि सहायाता से उनके
बेस्टसाउन्ड सेन्टर में अपॉइन्ट्मन्ट बुक कराई । hear.com के ऑडियोलॉजिस्ट ने मेरी
सालों की समस्या को आसानी से कुछ ही दिनों में काफी ठीक कर दिया । मैं बहुत
बेहतर सुन पा रही हूँ और खुश हूँ .”
Sunita Verma (45), High School Teacher, New Delhi

"I'm a management consultant and as part of my job, I have a lot of client

interactions. Recently, I had been facing issues with my hearing and often
I found it difficult to understand what my clients said. This affected my
work as I was mentally disturbed and upset at my hearing situation. Doing
some online research, I came across hear.com Hearing Solutions. Right
from the telephonic consultation to the demonstration & fitting of my 1st
hearing aid, everything was well co-ordained & professional. My hearing
has certainly improved now & I owe hear.com a big thank you!"
Vijay Dixit (43), Management Consultant, Bangalore

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