PROGRAM GUIDE

Services
Accreditation
© Ciena Corporation 2024. All rights reserved. Proprietary Information.
 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

Program overview
At Ciena, we recognize the unique value and
needs of each of our partners. Through our
Services Accreditation (SA) Program, your
company can enhance its value with customers
and increase revenue opportunities by offering
accredited partner branded deployment and post-
sales support services for Ciena products.

Once accredited, you can combine your own in-

house service capabilities with Ciena-provided
support services to offer enhanced, tailored
services under your own brand. The availability of
skilled resources to implement & manage
Ciena & third-party networks can be leveraged to
accelerate your time to market and deliver more
comprehensive solutions to your customers.

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 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

Accreditation options
As a CPNe partner, you can become services accredited in the following roles:

DEPLOYMENT TRACKS

Installation Services Turn-up and Test Services Design Services

Rack, stack and physical installation services for Commissioning and turn-up & testing services for Create the multiple design artifacts that are
Ciena products. These are services that must be Ciena products. These services ensure end to end part of a Ciena Optical or IP Route / Switch
done correctly on-site and include all work up to and connectivity across the fiber to all demarcation deployment. These services involve collecting
including connecting power to the equipment and points. It includes commissioning, provisioning, and customer data, preparing robust and scalable
verifying basic functionality. configuring the equipment in accordance with Ciena network designs and providing a roadmap for
Design Principles. successful product deployments.

TECHNICAL SUPPORT

Advanced Technical Support Services (ATSS) Provide your customers with your own Partner-led technical
support – 24x7x365 to resolve network technical issues.

Note: The Design Services deployment track is scheduled to be available by Q1/25. Design program requirements represented in this document may change.

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 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

Benefits
As a services accredited partner, you can
develop, market, and sell a portfolio of
professional, integration, deployment, and
maintenance services for Ciena Optical
and Routing / Switching products to
increase your revenue and profitability in
two ways:

Partner-branded services allow you

to build your own deployment
services and post-sales customer
support on Ciena products.

All CPNe partners in good standing

can also leverage Ciena Services to
complement their own service
delivery models and business plans.

This enables our Services Accredited

partners to develop a range of unique
service offerings that are tailor made for
their customers, providing increased value
and resulting in higher margin business.

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 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

Services Accreditation process

CPNe Services Accreditation follows

a three-phase process: • Complete the Services Accreditation request form

Selection / • On-boarding process initiated

Selection and onboarding
Onboarding • Identify partner resources to be certified
Training and accreditation
• Services Accreditation learning plan defined
Evaluation and support

Please review each phase. Expected timelines for • Complete assigned training and pass test(s)
achieving services accreditation will depend on the
Training / • Meet role specific shadowing requirements
certified roles you are looking to achieve, the
Accreditation • Assessment & Certification of individuals
product portfolio you select, and the availability of
scheduled courses. • Service Accreditation of partner is achieved

Partners will participate in a continuous customer

satisfaction and quality monitoring process.
Partners will submit to Ciena, deployment project • Service Accreditation program review(s) annually
and support contract information, which will be used Evaluation / • Self audit(s) completed quarterly
to evaluate overall performance. If Ciena identifies a
Support • Re-accreditation process completed bi-annually
quality issue with the work performed, the Partner
will take immediate action to remedy the identified • Engineers recertified bi-annually (by product & role)
problem. This may require the purchase of services
from Ciena to resolve the issue and/or additional
Ciena recognizes the unique expertise and capabilities that each partner brings to the table. We understand the importance of tailoring
training for partner personnel providing the service. our onboarding process to effectively leverage our partners' existing strengths and commitment to Ciena. As a result, select candidates
may qualify to bypass certain certification requirements based on their existing experience. This approach allows us to optimize
collaboration and streamline the onboarding process.

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 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

Ciena CPNe Services Accreditation role and product platform options

As a CPNe partner, you can become services accredited in the following roles:

Deployment Technical Support

Design Installation Turn up and test ATSS

CPO

6500 D/S

RLS

Waveserver Ai/5

RSP

SAOS 6/8

SAOS 10

Certified Engineers 1 2 2 3

Program Notes:
* The Design track is scheduled to be available Q1/25. Design Services include the multiple artifacts that are part of a CPO Detail Network Design and RSP Design Services.
* ATSS stands for Advanced Technical Support Services which is built on Ciena's Comprehensive support providing you access to 24/7/365 support.
* The number of certified engineers represented in the table is the minimum required for a specific product and role. A partner engineer can certify across multiple roles and product platforms.
* To achieve partner level Services Accreditation, you must meet the minimum certified engineering requirement for a role and product track within a technology platform (CPO / RSP)
* Navigator NCS installation training is not part of the Services Accreditation Program, but we have included training on how to integrate each product to an existing Navigator NCS deployment.

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 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

Services Accreditation requirements

Installation requirements INSTALLATION
DOCUMENTATION PACKAGE
• Complete the specific product-level training and • Meet and maintain a minimum of 2 (two) certified
successfully pass the testing requirements Engineers for each product and role you are The IDP typically includes instructions, diagrams,
accredited in. configuration settings, hardware requirements,
• Complete shadowing of a Ciena-led deployment software dependencies, and any other relevant
information needed to successfully install and
event that aligns with the product and role that you • Create the Installation Documentation Package configure the product.
are pursuing. (IDP) and present to your customer.
Traditional Partner provided content:
• Qualifying deployments events can be • Unless Design Accredited, Partners will purchase
• Site Survey Details
Partner procured Ciena-led service projects Ciena CPNe Design Services on all Partner-Led • Ciena Bill of Materials
or approved service events led by Ciena service projects and include in your IDP. • Third Party Equipment
• Installation-Related Materials
certified resources.
• Meet on-going Services Accreditation Program • Power, Grounding, Termination information
• Cable and Labeling information
• Complete a Ciena Installation assessment for key performance indicators (KPIs), and engineer • Acceptance Test plan
each engineer during a partner-led Ciena service. certification requirements.
Content that is included with Ciena
• Successful evaluation of the engineer's • Complete certified engineer recertification and CPNe Design Services:
performance (quality of work, skills displayed) will deployment reaccreditation every 2 years. Detail Network Designs - CPO
earn certification within that role and for that product. • Signal-flow Diagram
• Rack-front view
• Purchase Remote Turn-up and Test Support • Commissioning and Provisioning instructions
(RTTS) hours and maintain a positive balance. Route and Switching Designs – RSP
• High-Level Design (HLD)
• Low-Level Design (LLD)
• Commissioning and Provisioning instructions

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 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

Installation certification paths

Engineers that are pursuing the installation role would select their product track and complete required learning, shadowing, and assessment path that will lead them to
certification. Installation learning content for each product is bundled together.

6500 D/S RLS Waveserver SAOS 6/8 SAOS 10

Learning
Complete installation learning path WBTs and exam

Shadowing

Assessment Assessment Assessment

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Turn-up and Test requirements

• Complete the specific product-level training and • Purchase Remote Turn-up and Test Support
successfully pass the testing requirements (RTTS) hours and maintain a positive balance.
• Complete shadowing of a Ciena-led deployment • Meet and maintain a minimum of 2 (two) certified
event that aligns with the product and role that you Engineers for each product and role you are
are pursuing. accredited in.
• Qualifying deployments events can be • Create the Installation Documentation Package
Partner procured Ciena-led service projects (IDP) and present to your customer.
or approved service events led by Ciena
• Unless Design Accredited, Partners will purchase
certified resources.
Ciena CPNe Design Services on all Partner-Led
• Complete a Ciena Installation assessment for service projects and include in your IDP.
each engineer during a partner-led Ciena service.
• Meet on-going Services Accreditation Program
• Successful evaluation of the engineer's key performance indicators (KPIs), and engineer
performance (quality of work, skills displayed) will certification requirements.
earn certification within that role and for that product.
• Complete certified engineer recertification and
• Purchase Remote Turn-up and Test Support deployment reaccreditation every 2 years.
(RTTS) hours and maintain a positive balance.

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Turn-up and Test certification paths

Engineers that are pursuing the turn-up and test role would select their product track and complete required learning, shadowing, and assessment path that will lead
them to certification. Each product track has their own learning requirements specific to that product.

6500 D/S RLS Waveserver SAOS 6/8 SAOS 10

Learning Learning Learning Learning Learning

Complete Turn-up Complete Turn-up Complete Turn-up Complete Turn-up Complete Turn-up
and Test Learning and Test Learning and Test Learning and Test Learning and Test Learning

Shadowing

Assessment Assessment Assessment

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 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

Design requirements
• Complete specific technology-level certifications. • Meet and maintain a minimum of one (1) design
certified Engineer within the technology area of
CPO RSP
• Optical Communication Associate,
your choice.
Professional, and Consultant
• Meet on-going Services Accreditation Program
• Ciena Routing & Switching Associate,
key performance indicators (KPIs), and engineer Technology Technology
Professional, and Consultant
certification requirements. Certification Certification
• Complete product learning paths associated to
• Complete certified engineer recertification and
technology platform and successfully pass testing
technical support reaccreditation every 2 years.
requirements.
Product Training
• Create the Installation Documentation Package
• Each engineer pursuing design certification will
(IDP) and include required design artifacts.
need to complete a Ciena design assessment
process. Successful evaluation of the engineer's • Prepare and deliver CPO and/or RSP design AssessmentAssessment
performance will earn certification within the artifacts to meet CPNe Services Accreditation
design role for that technology. Design Services artifact requirements.

SAMPLE DESIGN SERVICES ARTIFACT REQUIREMENTS

CPO Designs – Detail Network Design (DND) RSP Designs – Design Artifacts
• Signal-flow Diagram • High-Level Design (HLD)
• Rack-front View • Low-Level Design (LLD)
• Commissioning and Provisioning for the covered products • Commissioning and Provisioning for the covered products

* The Design track is scheduled to be available Q1/25. Program requirements may change.
* Design Services may include additional diagrams or artifacts not specifically outlined, like; Network Topology diagrams, Security Policies, and/or Functional specifications.

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 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

ATSS requirements
• Meet the minimum certified engineering requirement. • ATSS accredited CPNe partners must pass
an assessment review of their labs and system
• To support Optical Products - complete Optical
capabilities: PARTNER SUPPORT
Certified Associate (OCA), and Optical Certified RESPONSIBILITY
Professional (OCP) certification. • Partners must maintain a Lab equipped with the
Ciena products they are authorized to support, Tier 1
• To support Route/Switch Products - complete
and that represents their support base, allowing • Knowledge on Ciena products and
Ciena Route & Switch Associate (CRSA),
troubleshooting and duplications of customer technologies
and Ciena Route & Switch Professional • Create, investigate and analyze product issues
issues. • Conduct initial troubleshooting
(CRSP) certification.
• Classify issue severity and priority
• Partners must maintain an IT Service • Perform device level troubleshooting
• Partners are required to have a minimum of three
Management (ITSM) system for support case • Perform network level troubleshooting
(3) Associate certified engineers, with one (1) • Document customer interactions & resolutions
management, tracking and reporting. • Resolve issues using Ciena documented
also attaining Professional certification.
processes/knowledge articles
• Meet Ciena’s ATSS Partner Support Responsibility • Provide timely feedback and follow-up
• Based on future service growth and support • Escalate complex cases to Tier 2 support
activity, additional engineers may be required. • Provide 24 x 7 technical support and match or
exceed Ciena’s performance and response Tier 2
• Complete the Ciena product and troubleshooting
SLO for Comprehensive Support. • Handle more complex technical cases
training associated to each product / track you
• Mentor and guide Tier 1 support staff
are pursuing. • Meet on-going Services Accreditation Program • Investigate issues by duplicating customer
environment in your lab
key performance indicators (KPIs), and engineer • Provide technical support on product
certification requirements. functionality, architecture, and setup
• Manage escalations to Ciena
• Complete certified engineer recertification and • Act as a liaison between customer and Ciena
technical Support team
technical support reaccreditation every 2 years.

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 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

ATSS certification path

Engineers that are pursuing the ATSS role would select their product track and complete the required learning that includes technology certification, product, and
troubleshooting training. At least one engineer would be required to be certified at the professional level. Assessment is performed at the partner level.

6500 D/S RLS Waveserver SAOS 6/8 SAOS 10

CPO Technology Certifications RSP Technology Certifications

Optical Communication Associate (OCA) Ciena Routing Switching Associate (CRSA)
Optical Communication Professional (OCP) Ciena Routing Switching Professional (CRSP)

Product Training

Troubleshooting

Partner Level Lab and ITSM Assessment

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 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

Partner re-accreditation requirements

There are ongoing requirements to maintain the partner-level services accreditation. You must
meet the comprehensive qualification and accreditation standards, as well as continuously
demonstrate your ability to sell, renew, and deliver high-quality services under your own brand.
Partner re-accreditation is completed on a bi-annual basis.
Individual engineer re-certification requirements
Engineers must complete the required training to maintain certification and must pass each
relevant product exam every two years. Depending on the frequency of new product releases,
knowledge exams may also be required annually. Experienced engineers may opt to bypass the
training and take the exam to earn their certification; however, after two failed exam attempts,
training will be required.
Accredited CPNe Partners are expected to monitor and maintain the certifications of their
employees, ensuring that employees with upcoming re-certification requirements are identified
at least 6 months prior to their renewal date. Ciena will work with our Partner to facilitate
completion of any required courses or quality audits prior to the expiration of their certification. If
a certified individual leaves the Partner employment, the Partner must immediately assess
whether that impacts the minimum number of certifications by role and product for which they
have been accredited. If the number of certified individuals falls below the minimum for any of
the services for which they have been accredited, the Partner must immediately notify Ciena
and commence work to certify an alternate individual. CPNe Partners will have 6 months to
identify, onboard, train, and certify a replacement individual.

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 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

Partner performance requirements

Ciena CPNe SA –
Partner Performance
Ciena is dedicated to improving the customer
experience and has identified metrics focused on
measuring and improving overall customer
satisfaction. As a result, to maintain active
participation in the SA Program partners are
required to meet key performance indicators (KPIs)
that will help evaluate the partner's overall
performance in the program.

Our mutual goal is to make sure we are providing

high-quality services and customer are receiving an
incredible experience. By monitoring partners'
performance against these KPIs it allows us to
identify areas for improvement and together, take
proactive actions necessary to address them.

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CPNe Services Accredited Deployment partners must share their Ciena CPNe Services Accredited ATSS partners must share information about their
Services activity by submitting project details to Ciena. The Ciena CPNe active Ciena ATSS support contracts. The Ciena CPNe Services Accredited
Services Accredited partner agrees that it will provide accurate service project partner agrees that it will provide accurate information which will include the end-
details which includes the end-customer’s primary contact email address that will customer’s primary contact email address that will be used to initiate an annual
be used to initiate a CSAT survey for all completed service projects during the CSAT survey for all active service contracts during the accreditation period.
accreditation period.

Services Accreditation: Deployment Services Accreditation: Technical support

KPI Score Details KPI Score Details

• Each certified engineer is required to perform a minimum of 2 • The Ciena RTS team will perform a case survey on all Partner
# of Projects 2 projects per year. ATSS ticket escalations.
Ticket Quality 85% • Cases will be evaluated based on the engineer's skill, knowledge,
• CSAT Surveys will be initiated at the completion of each project. and preparedness.
• Partners must achieve an average CSAT survey score of 60% or • A survey below 50% may trigger a case audit.
above.
Project CSAT 60% • Scores below 60% will trigger an alert to the Partner to address • The Ciena RTS team will perform a case survey on all Partner
open issues and a project retrospective to identify areas of
Proper Escalation 90% ATSS tickets to validate if the case escalation was warranted.
improvement.
• Ciena Annual Survey to End Customers
• Performed Quarterly, Annually, or during partner reaccreditation. • Partners are required to provide a list of all active Ciena ATSS
• Average score below 60% during the measured period will trigger Annual CSAT 85% contracts with valid End Customer contact information.
Period CSAT 60% a “Get Well” plan focused on improving results to current • Scores below 85% will require a “Get Well” plan focused on
requirement levels. improving their scores to current program requirement levels.

Performance Notes: Performance Notes:

• The partner is expected to resolve all customer issues up to and including reperformance of the I . • The partner will take commercially reasonable action, including the purchase of Ciena services or
• The partner will take commercially reasonable action, including the purchase of Ciena services or additional training, to remedy service quality problems identified by Ciena.
additional training, to remedy service quality problems identified by Ciena. • Non-compliance or continued non-performance may lead to the suspension of CPNe Service
• Non-compliance or continued non-performance may lead to the suspension of CPNe Service Accreditation status or removal from the program.
Accreditation status or removal from the program.

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Program requirements, terms, and conditions

The intent behind Service Accreditation is to enable CPNe partners to deliver services around Partner-Led Ciena business, providing higher margins and incremental
business for their Ciena practice.

Ciena developed this program and its requirements to optimize service delivery with our partners, and to participate you must meet the following requirements:

Business requirements
• A CPNe partner that is eligible for Services Accreditation and is • Resell and utilize Ciena Services until such time CPNe Service
“in good standing” by meeting all CPNe program requirements Accreditation is achieved.
• Complete the Deployment and/or Technical Support Services • Position CPNe Service Accreditation services only on partner-
Accreditation Request Form and attend a program overview initiated business.
kickoff.
• Secure Ciena’s written pre-approval before providing services
• Services Accreditation Request Form – Deployment on Ciena initiated business.
• Services Accreditation Request Form – Tech Support • Notify Ciena if a third party (end customer, non CPNe reseller,
or another CPNe partner) seeks to contract with you directly to
• Purchase Ciena required CPNe Service Accreditation
provide similar services to those offered as part of the Services
supporting services that are associated with the Deployment
Accreditation Program.
and/or Technical Support accreditation.
• Ciena reserves the right to accept or deny partners into the
• Take commercially reasonable action, including the purchase
Services Accreditation program at its sole discretion.
of Ciena services or additional training, to remedy service
quality problems identified by Ciena. • For full Ciena Partner Network ecosystem terms & conditions,
refer to the CPNe Program Guide.

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 PROGRAM OVERVIEW ACCREDITATION PROCESS SERVICES ACCREDITATION REQUIREMENTS PARTNER PERFORMANCE REQUIREMENTS PROGRAM TERMS AND CONDITIONS

Deployment requirements

• Installation Requirements • Have a named Project Manager for all deployment (installation,
turn up & test, and design) projects or alternatively quote and
• Turn-up and Test Requirements
resell Ciena PM services.
• Design Requirements
• Have a named quality manager and defined quality process in
• Provide your list of employees that will be enrolled into the place to obtain & maintain partner accreditation.
CPNe Services Accreditation Program and identify what
• Take commercially reasonable action, including the purchase
deployment Role and Product Track they will be pursuing
of Ciena services or additional training, to remedy service
certification.
quality problems identified by Ciena.
• Ensure certified individuals are performing the work on Ciena
• Installation and Turn-up and Test - RTTS
products. Only CPNe Services Accredited partners, and their
certified engineers are authorized to provide services on Ciena • Partners are required to purchase Ciena Remote Turn-up
products. & Test Support (RTTS) services. RTTS hours are used to
provide support to partners during new deployments on
• Perform a minimum of 2 projects per year per certified
Ciena pre-in-service equipment.
individual
• RTTS blocks are available for both CPO and RSP
• Services Accredited Deployment partners are required to share
products and are valid for up to 1-year, certain exceptions
their Ciena project activity with Ciena to meet customer
may apply.
satisfaction survey requirements.
• Services Accredited Deployment partners in the role of
• Meet re-accreditation bi-annual requirements and on-going
Installation or Turn-up and test must maintain an ongoing
Services Accreditation Program key performance indicators
positive balance of RTTS hours.
(KPIs).

Design Services deployment track is scheduled to be available Q1/25. Program requirements may change.
Select candidates may qualify to bypass certain certification requirements based on their existing experience.

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ATSS Requirements

• Technical Support Requirements • Complete certified engineer recertification and technical

support reaccreditation every 2 years.
• Provide your list of employees that will be enrolled into the
CPNe Services Accreditation Program and identify what • Meet the CPNe Partner Support Responsibilities and maintain
Technical Support product track they will be pursuing an internal escalation path for customer issues.
certification.
• Maintain a Customer Relationship Management (CRM) or IT
• Complete assigned training and pass all required test Service Management (ITSM) system for support case
associated to your Certification track.. management, tracking and reporting.
• Ensure that your certified individuals are the ones who are • Technical Support - Lab
actually performing the work. Only certified individuals of
• Maintain a Lab equipped with the Ciena equipment for
accredited partners are authorized to provide support on Ciena
problem replication, troubleshooting, and ongoing
products.
education.
• Provide customer information on supported Ciena contracts to
• Collaborate with your assigned Ciena SE, Account
aid in the annual customer satisfaction survey requirements.
Manager, and the Service Accreditation program team to
• Take commercially reasonable action, including the purchase identify Lab requirements that align with your support base
of Ciena services or additional training, to remedy service and customer prospects.
quality problems identified by Ciena.
• Purchase Lab equipment, software, and maintenance
coverage via our Not For Resale (NFR) program.

Select candidates may qualify to bypass certain certification requirements based on their existing experience.

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Operational requirements

• Partners will provide a named business contact responsible for • Purchase required deployment support services:
meeting Services Accreditation Program requirements.
• CPNe SA Design Services, unless design accredited.
• Partners will provide a named administrative contact:
• Remote Turn-up & Test Support (RTTS)
• Deployment Accreditation administrator
• Any other advanced services as may be required by the
• Technical Support Accreditation administrator customer to achieve desired outcome.
• Commit to participating in quarterly or annual operational • Purchase the required technical support services:
reviews and providing service activity reports which include
• ATSS Comprehensive support
all Services Accreditation related deployment or technical
support activity. • Meet or exceed minimum acceptable performance criteria
(KPIs) for Deployment Services.
• Complete bi-annual reaccreditation and recertification
requirements which may include knowledge checks and • Customer Satisfaction
performance audits. • Minimum of two project per engineer per year
• Supply end-user information at the time of each service • Meet or exceed minimum acceptable performance criteria
purchase. (KPIs) for Technical Support.
• Provide end customer information require to complete customer • Customer Satisfaction
satisfaction survey requirements.
• Case skill and quality score
• Proper escalation score

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Services Accreditation Program questions

If you have additional questions or would like to explore the CPNe Services
Accreditation program in more detail, please reach out to our Ciena CPNe Program
contacts below or visit the Ciena Partner Portal for more information.

CONTACT US: WEBSITES:

Services Accreditation Program team at: Partner Portal
cpne_svcs_accred@ciena.com
Services Accreditation Page
CPNe Global Partner Programs (GPP) team at:
CienaPartnerNetwork@ciena.com Services Accreditation Request Form – Deployment

Contact your Ciena Partner Account Manager Services Accreditation Request Form – Technical Support

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