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    Rahul Kandpal Resume

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    Resume of Rahul

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    Rahul Kandpal Resume

    Uploaded by

    singhaldivyansh232
    4 views2 pages
    Resume of Rahul

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    RahulKandpalResume

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    Resume of Rahul

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    4 views2 pages

    Rahul Kandpal Resume

    Uploaded by

    singhaldivyansh232
    Resume of Rahul

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Rahul Kandpal

    13+ years experience in Ecommerce & SaaS industry, specialising in addressing


    business challenges in D2C, OMS, WMS, Supply chain management, Operations &
    Logistics. Ex- Flipkart, Unicommerce, Faballey, Vinculum
    Phone: 9711545963
    Address: Noida, Uttar Pradesh, India
    LinkedIn: https://www.linkedin.com/in/rahul-kandpal
    Email: rahulkandpal21@gmail.com

    ● Accomplished professional with a robust background in technology products related to Ecommerce, WMS, OMS & Suply chain.
    ● Extensive experience in driving Customer & Product strategies for leading eCommerce & SaaS companies.
    ● Demonstrated expertise in leading cross-functional teams to deliver scalable, customer-centric solutions.
    ● Experience in building and leading high-performance teams.
    ● Adept at leveraging technical expertise to align engineering and business goals with market needs.

    SKILLS
    SaaS, Ecommerce, B2C, B2B, D2C, OMS, WMS, Product Management, Project Management, Customer Success, Onboarding,
    Presales, Customer Retention, Up sell & Cross sell.

    EXPERIENCE
    RapidShyp (Om Logistics Ltd), Gurugram April 2024 - Present
    Product Manager
    Vision and Strategy: To empower Brands & sellers with a seamless Order & Warehouse Management System.
    Research: Conduct market analysis, customer interviews & competitive research for the product.
    Product Roadmap: Prioritize features by considering user requirements, business objectives & technical limitations &
    resource availability.
    Stakeholder Management: Collaborated with cross-functional teams-engineering, design, sales & operations.
    Team Management: Lead and mentor a team consisting of Associate Product Managers and UI/UX Designers.

    Vinculum Group, Noida September 2023 - April 2024


    Implementation/Presales Lead
    Leadership: Facilitating daily scrums for all active projects. Leading a Team of Business Analysts.
    Requirement Gathering from clients related to OMS and WMS features.
    Conduct product demonstrations & facilitating user acceptance testing.
    Overseeing multiple projects simultaneously and addressing escalations.
    Client Retention Analyzed customer feedback to identify retention opportunities, leading to a 30% reduction in churn rate.

    High Street Essentials, Noida December 2021 - September 2023


    Manager Projects
    Requirement gathering, product development & enhancements for all In-House products like Websites & Applications, OMS,
    POS & FMS.
    Optimizing operational processes & assisting the Business team with Product related issues, enhancements and integrations.
    Responsible for all product and integration discussions with partners such as Unicommerce, Clickpost, Netmagic, Paytm,
    Juspay, and Cashfree.
    Team Management Align the development and testing teams on project requirements, ensuring timely delivery & issue
    resolution.
    Documentation & UAT: Conducting User Acceptance Testing (UAT) and Documenting new product features and changes prior
    to delivery.

    Unicommerce, Gurugram August 2018 - December 2021


    Lead Consultant - Enterprise Team
    Team Management: Oversee a Team of Consultants and business analysts.
    Client Relationships: Enhance client relationships to ensure account retention(NRR) and achieve the lowest possible churn

    Created using Resumonk - Online Resume Builder


    rate.
    Customer Success: Address client requirements, issues & escalations, while guiding the team to maintain a good Net
    Promoter Score(NPS).
    Cross functional: Collaborating with the Technology and Sales teams to address requirements and issues, ensuring customer
    satisfaction.
    Upsell & Cross sell: Align with sales and technology teams to identify upsell and cross-sell opportunities. For generating
    revenues from clients.

    SmartDukaan, Noida July 2017 - July 2018


    Manager-Category
    Launched SmartDukaan Brand Post GST Implementation.
    Oversee & motivate team of category executives & logistics.
    Optimising procurement for continuously evolving product lines.
    Ownwership of Catalogue, Pricing & Vendor Management.
    Optimising inventory and maximising JIT inventory to avoid stock pileup.

    Ecom Express Private Limited, Delhi February 2017 - June 2017


    Manager-Strategic Accounts
    Managed a team of Account Managers, consisting of AM/ Executive levels.
    Expanding the business with existing clients through retention, upselling, and cross-selling.
    Build strong network amongst diverse client group and their leadership.
    Accountable for maintaining a low churn rate and achieving a high NPS score with managed clients.

    Unicommerce, Delhi December 2013 - February 2017


    Sr Product Analyst
    • Responsible for the post-sales relationship building, training & retention of Enterprise customers.
    • Managing Enterprise Accounts for the company, Interacting with Key Decision makers, suggesting changes in product as per
    client & market requirements.
    • Generating incremental revenue from existing clients.
    • Onboarding, Customer Success & Client Retention.

    Flipkart, Bangalore May 2012 - December 2013


    Sr Business Development Executive
    Building strong brand & vendor relationships & managing key accounts.
    Track and record activity on accounts handled and to close deals & provide business plan.
    Inventory planning and proactively controlling Stock movement.
    Influencing cross-functional teams across Planning, Procurement/Logistics & Finance.

    Mimaki Kanphor India Pvt. Ltd., Gurgaon & Bangalore February 2011 - April 2012
    Marketing Executive
    Planning & implementing the marketing activities of Mimaki, in India.
    Business development through new client acquisitions & handling the existing clients of the company.
    Gathering client requirements & taking it up internally.
    Preparing new plans for increasing the market share of the company.

    EDUCATION
    ICFAI 2005 - 2009
    B TECH
    Electronics & Communication

    IIPM 2009 - 2011


    MBA
    Marketing

    Created using Resumonk - Online Resume Builder

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