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    Kondal CV Servicenow

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    anilbodla012
    Kondal CV

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    Kondal CV Servicenow

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    Kondal CV

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    Kondal CV

    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    10 views5 pages

    Kondal CV Servicenow

    Uploaded by

    anilbodla012
    Kondal CV

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Kolipaka kondal Mail: chantikolipaka62@gmail.

    com
    Mobile No: +91 9618508064

    Professional Summary
     Overall IT Experience of 4 Years which includes 3.1+ Years of experience in ServiceNow
    Administration, Development and Implementation.
     Experience in Service Now Development, Admin and Testing skills with Service Now New York,
    Paris, Quebec, San Diego, Utah Versions.
     Specialized in the technical implementation of Service Catalog, Change Management, Incident
    Management, Problem Management, KM, Reporting and integrations.
     Hands on Experience in Scripted Web Services using REST APIs.
     Hands on experience in REST inbound and Outbound Integration with 3rd party applications
     Proficient in writing Business Rules, Client Scripts, UI policies, UI actions, Script includes, Email
    scripts, Workflows, Fix Scripts
     Experience in configuring the SLAs for various ITIL processes as per the client requirements.
     Good Understanding in Coding, Testing, Implementation.
     Hands on Experience in Cloning and Upgrade Activities.
     Hands on Experience Guided Tours and ATF.

    Technical Skills

    Tools: ServiceNow, HTML, Java script


    Languages: JAVA

    ServiceNow Expertise

    Admin: Incident Management, Problem Management, Change Management, ESS, Knowledge


    Management, SLA, Administration & Migration process.
    Development: Workflow, ACLs, UI Policies, UI Actions, Service Catalog Management, Reporting, User
    Administration, Email Notification, Custom Applications, Survey Management, Cloning,
    Upgradation.
    Scripting: Client scripting, General scripting, Server Scripting
    ServiceNow versions: Utah, San Diego, Quebec, Paris, Orlando, New York, Madrid, London
    Professional Experience:

    Organization1: UnoCareer Services Pvt.ltd


    Duration: From Jan-2020 to Till Date
    Designation: ServiceNow Developer

    Projects Handled: (In Reverse Chronological Order)

    Project #1 ServiceNow Application Development & implementation


    Client HOLCIM
    Organization LTIMindtree
    Role Senior ServiceNow Developer
    Duration Mar 2022 to Till Now

    Responsibilities:

     Experience in End-to-End Development and Customization on ServiceNow ITSM Modules (Incident


    Management, Problem Management, Change Management, Knowledge Management, Service
    Catalog Request and Implemented Custom Module as per client’s requirement).
     Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, Client
    Scripts, UI Policies, Service Level Agreements.
     Worked on Catalog Item, Record Producer, Workflow and Update Set.
     Worked on Service portal Guided Tours creation.
     Worked on ATF Test cases creation.
     Worked on Scheduled Job, Events, Email Notifications, Email Scripting and Email Templates.
     Hands on Experience in creating new Service Catalog and variables and variable sets.
     Experience creation of custom tables, customization.
     Experience in Working with customers for the functional specification design. Working with
    business users to identify and refine business requirements.
     Hands on Experience in Import sets and Data sources.
     Experienced in creating new workflows and modifying the existing workflows according to client
    requirements.
     Troubleshooting user issues related to ServiceNow usability, maintenance, and reporting.
     Configure system properties, and user preferences.
     Performed analysis, triaging and validation of defects.
     Handling Change Management/CAB review for change approvals.
     worked in incident management and Problem Management/RCAs related to ServiceNow.
     Worked on Rest message integration both inbound and outbound.
     Worked on Scripted REST API.
     Worked on OAuth 2.0 Client Integration.

    Project #2 ServiceNow Application Development & implementation


    Client LafargeHolcim
    Organization Tata Consultancy Services ( TCS) Ltd
    Role ServiceNow Developer
    Duration Dec-2020 to Jan 2022

    Responsibilities:

     Worked on catalog creation and complex workflows.


     Designing robust Workflow for Service Catalog along with custom service configuration table
     Part of cloning and Upgradation of ServiceNow.
     Onboarding of User, Groups and Roles data.
     Responsible for setting up customer domain structure so they can be able to use the standard
    offerings.
     On-boarded all the foundation data provided by the customer.
     Responsible for implementing end to end implementations like incident management, problem
    management.
     Creation of catalog items for catalogs specific to customer needs.
     Created the new categories & subcategories for Incident/Problem & Change modules.
     Created new SLA, email-notifications and knowledge article and knowledge categories.
     Worked with transform maps, data sources for data loads and management.
     Responsible for retrieving all update sets to record changes specific to customer’s domain.
     Have successfully completed the on-boarding from Dev environment to test and from test to
    production environment.
     Creation menus and modules in scoped application
     Configuration of state flow for custom table in scoped application
     Configuration of Notifications along with reminders and escalation reminder notifications.
     Configuration of reports and database views.
     Writing scheduled scripts for the calculation of ageing of record.
     Worked on client-side scripts and server-side scripts.

    Project #3 Tableau developer


    Client Nissan Motors, Japan
    Organization Tata Consultancy Services ( TCS) Ltd
    Role Tableau developer
    Duration Jan-2020 to Nov-2020

    Responsibilities:

    • Gathered Business requirements on daily basis and updated the understanding documents.
    • Created URL Actions on image and report links in such a way that, all dashboard reports would open in same tab
    passing the selected country parameter value across all dashboards.
    • Created Calculated Fields, MTD/ YTD Calculations, Data Blending, Filters, Actions, Parameters, LOD Expressions
    and Calculated Sets for preparing dashboards in Tableau.
    • Created Tableau dashboards using Side by side Bar graphs with a combination of Line charts on top of Bar
    graphs, Donut charts, Tree maps and Tabular charts.
    • Created Tableau dashboards with Drill down reports using Hierarchy functionality.
    • Created some of the dashboards using Attributes concept to showcase entire design in single sheet.

    Achievements:

     ServiceNow Certified System Administrator


     ServiceNow Certified Application Developer
     Worked on OAuth 2.0 Client Integration.
     Worked on Rest Inbound and Outbound Integration using scripted web services.

    Education Qualifications

    Qualification:

    Qualification Passed Mode College/University/Board


    MBA 2015 Regular Osmania University
    B.COM 2012 Regular Osmania University
    Intermediat
    e 2009 Regular BIE
    SSC 2007 Regular SSC Board

    Personal Profile:

    Name Kolipaka Kondal


    Date of birth 18th-June-1995
    Marital Status Unmarried
    Address Hyderabad

    Declaration:

    I hereby declare that above information is correct to the best of my knowledge and belief.

    Place: Hyderabad
    Date:
    (Kolipaka Kondal)

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