1.

Universal Containers requested to leverage Lightning Web Components (LWC) to improve support
reps' user experience. LWC will be used as view layer, and Apex classes will have the business logic.

Which attention points should the development team consider when implementing this solution?

A. Use isShareable, isEditable, and isCreatable to enforce field permissions.

B. Once that Apex runs on system mode, the development team needs to enforce record visibility

C. Create test classes including runAs test different users accessing the data,

2. In order to allow community users to collaborate on Opportunities, which license type must the
users be given?

a. Customer Community

b. Customer Community Plus

c. Partner Community

3. A custom invoice object has been created with a master-detail relationship to account. The
Account receivable (AR) team needs access to Invoices AR users do not own nor have access to
Account records. Account OWD is set to Private. The AR team is unable to find Invoices in List views,
Reports, nor in Global Search. The Architect has been asked to help troubleshoot. What could be the
issue preventing AR team members from seeing invoices?

A. A sharing rule is missing to share Invoices to the AR team.

B. The AR team profile does not have read permission to the Invoice object

C. A sharing rule is missing to share Accounts to the AR team.

4. Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different
countries and has established a very complex role hierarchy to control data visibility. In the new fiscal
year UC is planning to reorganize the roles and reassign accounts owners. Which features could an
architect recommend to avoid problems on this operation?

a. Partition data using Divisions

b. Parallel Sharing Rule recalculation

c. Skinny table

5. Universal Containers (UC) implemented Sales Cloud and requested that only certain branch staff
trained to sell high risk products can create opportunities for high risk products.
How should an Architect allow only specific branch staff to sell high risk products?

A. Set the price book organization-wide default (OWD) to View Only and share the price book (High
Risk) with the trained staff.

B. Set the price book OWD to View Only and share the (High Risk) price book with the trained staff
via a sharing rule.

C. Set the price book OWD to View Only and share the (High Risk) price book with the trained staff
via manual sharing.

6. The sales managers at the Universal Containers (UC) requested their teams to define each user’s
role on their accounts in order to provide an easy way to establish accountability and collaboration.
Sales managers also requested that sales associates should only get the following permissions:

● Read access to the accounts.

● Read access to cases related to the accounts

● No access to deals related to the accounts

The sales associates may be granted access to opportunities when needed.

Assuming the overall sharing model of the organization is private, and no sharing rules are
configured on the account object. How can an Architect achieve these requirements?

A. Use Account teams and use Sharing rules to share cases with sales associates. No change required
to the opportunity object

B. Use Account teams, Case teams. No configuration required for the opportunity object.

C. Use Account Teams to define access to accounts as well as opportunities and cases related to
accounts

7. Universal Containers (UC) service reps are assigned to a profile which has “View All” in Case object
(Private OWD). To make sure service reps have access to all relevant information (accts and
contacts)to attend to customer requests, which details should a salesforce Architects consider?

a. Service reps will be able to access all UC contact records if they are controlled by parent.

b. Service reps will not be able to access all UC contact records if they are controlled by parent.

c. Service reps will not be able to access all the UC Accounts records because Account

OWD is private.

8. Universal Containers would like to store an encryption key within Salesforce for use in Apex Code,
but does not want users to be able to see this confidential key. Users require the view setup
permission.
How can universal Containers securely store the confidential key?

A. Create a protected custom metadata type that stores the encryption key. Package the protected
custom metadata type with its associated records in a managed package. Install the package in the
production org.

B. Create a custom metadata type that stores the encryption key. Make sure that only the admin
profile has access to the custom metadata type so that end users cannot access the encryption key.

C. Create a protected custom metadata type that stores the encryption key. Package the protected
custom metadata type with its associated records in an unlocked package. Install the package in the
production org.

9. What should a Salesforce architect recommend to make sure that users that gained access to a
custom object record through Apex managed sharing do not lose access to it when its owner is
changed?

a. Create a specific Apex Sharing Reason for the custom object.

b.Create a new record in _Share object with RowCause “Manual”.

c.Use the “With Sharing” keyword to make sure record visibility will be considered.

10. Universal Containers (UC) has a team that analyzes customer orders looking for fraud. This team
needs access to Invoice records (Custom object, Private OWD). UC has complex rules to control user,
access. The Salesforce Architect recommended using Apex managed sharing to meet these
requirements.

Which recommendations should a Salesforce Developer consider when implementing the changes?

A. Use "Without Sharing" keyword to make sure record visibility will be considered.

B. Use "With Sharing" keyword to enforce field-level security.

C. Use runAs system method to test different users accessing these records.

11. The architect has a requirement to create a criteria-based sharing rule based on the
customer Social Security number. However, when setting up the rule in Contact Sharing, the field is
not shown on the list of available fields. What might cause this?

a. The architect does not have permission to Compliance fields.

b. The architect’s profile does not have Field level Security (FLS) for this field.

c. The field has been configured for encryption.

12. Universal Containers (UC) uses a custom lightning component with an Apex class to display
shipment information (custom object, private OWD). UC sales managers are complaining about two
important points:

● Shipment records that belong to their teams can be seen by other users.

● Shipment amount should be visible only by managers, but sales reps are able to view
it.Which features did the development team miss that is causing the problems?

a. Use runAs in test class to enforce user permissions and field-level permissions.

B Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.

c Use isSharable keyword in Apex classes to assure record visibility.

13. Sales reps at Universal Containers (UC) complain about the manual activities they need to
perform in order to grant access to supporting Internal users (legal, engineering, finance, and a
forth) for customer records when they need help. In general, the sales reps Involved In the deals will
not change.

How Can a Salesforce architect help UC to Improve sales reps productivity?

A. Create a criteria-based sharing rule to grant access to other users.

B. Create a permission set with "View all data” and assign to supporting users.

C. Leverage default Account team.

14. Universal Containers (UC) has a custom object to track the internal net promoter score (NPS) for
all its employees.

How can UC ensure that NPS records cannot be accessed by an individual employee’s manager?

a. Use Apex sharing to remove NPS object share records for Manager Profiles

b. Remove Create, Read, Edit and Delete from Manager Profiles and Permission sets.

c. Set organization wide default to Private and uncheck the Access Using Hierarchies option for
the NPS object

15. At Universal Containers there is a team of auditors distributed through the organization that
all need access to high-value Opportunities.
With a Private sharing model, which options should an architect recommend when designing a
solution for this requirement?

A. Put the auditors as the highest level of the role hierarchy.

B. Add the auditors to the default Opportunity Team.

C. Create a public group and assign the Auditors to the group.

16. Universal Containers uses Standard WorkOrder object to track various work orders sent to field
agents. Currently, the WorkOrder object has more than 400 fields. There are eight different types of
work order processes established. The Director of Customer Service wants to ensure that field agents
get to see only required information specific to the WorkOrder type they are addressing.

Which option is recommended to implement this requirement?

A. Use a custom LWC to override the view action of WorkOrder with custom metadata type defining
relevant fields per WorkOrder type

B. Use different page layouts per work order type with different sections representing key
information about the specific work order type.

C. Use Dynamic form to add different page sections and control visibility of sections by Work Order
RecordType value.

17. A company intends bring work from anywhere culture in a bid to improve productivity. Their
sellers use wide variety of devices with different form factors. The company currently uses one page
layout to display opportunity record details to the sellers. The Regional Vice President of Seles is
complaining about incorrect alignment of data in opportunity records, making it difficult for some
sellers.

Which steps are recommended to rectify this?

A.Use a visualforce override for Opportunity view action, identify the form factor onLoad action and
display relevant layouts based on form factors,

B.Use Dynamic Form to define different field sections applicable for different form factors of devices.

C.Use a custom LWC override for Opportunity view action, identify form factor onLoad action and
display relevant layouts based on form factors.
18. Universal Containers would like to control access to records and objects according to the
following business requirements:

• Sales users can view all Account records but only edit their own records.

• Sales managers view all Account records but only edit records of the team.

• Service users can view all Account records that are not marked with a RecordType of
Prospect.

Which organization-wide default configuration should a Salesforce architect recommend to fulfill

these requirements?

A. Public Read Write

B. Private

C. Public Read/Transfer

19. Which community function is impacted by having the site user visibility turned off in sharing
settings?

a. Searching for the external users.

b. Updating their user profile.

c. Searching for internal users.

20. Dreamforce presenters need to be able to edit their presention details (summary, presenter
biographies, etc) on a private custom object in Salesforce (Presentation). All presenters for a
presentation are captured on a Presenters junction object between Presenter and User.

How can this be accomplished?

A. Give Edit rights to the Presentation record via a Permission set that is given to the Presenters for a
record.

B. Trigger on Presenter junction object that adds the user to the Sales Team for the Presentation
record.

c. Trigger on Presenter junction object that uses Apex Managed sharing to add or remove access to
the related Presentation record.
21. At Universal Containers there is a team of auditors distributed through the organization that all
need access to high-value Opportunities.

With a Private sharing model, which option should an architect recommend when designing a
solution for this requirement?

A. Put the auditors as the highest level of the role hierarchy.

B. Add the auditors to the default Opportunity Team.

C. Create a criteria-based sharing rule to give access to the public group for high-value
Opportunities.

22. A banking company uses & VIP Flag in the Contact Object that they want only Private Banking
Reps to see. Which approach is recommended to meet this requirement?

A. Define a page layout for Contact Object and add the VIP Flag field for that layout. Remove the VIP
Flag field from other layouts.

B. Change the type of VIP Flag field to a picklist, define a new record type for the Contact Object and
make the picklist field available for Editing.

C. Set the Field Level Security for the VIP Flag field so that it is visible to Private Banking Rep Profile.

23. The Corporate Identity and access Team needs to audit User setup in the Salesforce org.
What permissions should be granted to this team so they can perform their audit?

A .View All Data

B .View permission on the User object

C. View All Users

24. To grant Universal Containers sales manager access to shipment records properly, it was
necessary to leverage Apex managed sharing. The IT team is worried about improper access to
records.

Which features and best practices should a Salesforce architect recommend to mitigate this risk?

A. Use isAccessible keyword in Apex classes to assure record visibility will be followed
B. Use runAs system method in test classes to test using different users and profiles.

C. Use isShareable in Apex classes to assure record visibility will be followed.

25. Universal Containers (UC) has Affiliates who sell containers in countries where UC does not
have a local office. UC has leveraged the Partner Community to manage the sales cycle. One of their
affiliates has exponentially grown in the last years and restructured its internal sales team with the
following structure: Sales VP Director of Sales --> Sales Manager --> SalesReps

UC would like to have the ability to open up access to the sales opportunities according to the above
structure.

What is the main problem a Salesforce Architect will face to provide a solution?

a. The Channel Manager Role cannot be shared with Partner Community.

b. Partner Community does not support Role Hierarchy.

c. Partner User Roles are limited to three levels.

26. Besides their own team accounts, sales managers at Universal Containers need to have READ
access to all accounts of the same segment in other countries. Role hierarchy was implemented
accordingly (based on countries), but a sales manager in the US is complaining that he cannot view
account records of the same segment in Canada. What should be done to grant access in a proper
way?

a. Create an owner-based sharing rule to grant access to account records that have the same
segment to all sales manager roles.

b. Change the role hierarchy and put all the sales managers in the US and Canada as the same
role.

c. Create a public group and include all accounts of the same segment and grant access
through a permission set.

27. Universal Containers (UC) is a non-profit organization and has over 20,000,000 members
(donors). The company decided to assign those accounts to Donations Reps based on their regions.
Donations Reps ended up owning over 50,000 donors each. The donation reps started to see
significant degradation of the system performance. What could be the reason for this problem?

a. The Donations Reps access to the assigned accounts.

b. Salesforce sharing recalculation kicked off.

c. There is an Account ownership data skew problem.

28. Sales Operations at Universal Containers (UC) wants to create list views to filter opportunities for
certain geographies. In ways can UC hide list views that are not relevant to an individual user since
there will be over 50 list views?

a. Share the list views with the appropriate queue.

b. Share the list views with the appropriate individual users.

c. Share the list views with the appropriate public group.

29. A consulting company uses the Salesforce mobile app for its field consultants and uses Case
object to track customer specific consulting done by field consultants. The company also has a large
number of customer service representatives who takes calls from customers on company issued
desktops and uses case object to track customer issues and grievances. The company would like to
capture images of customer site captured by field consultants while they are editing the case record
during customer site visit. The Director of IT wants to minimize customization and promote
reuseability of code artifacts wherever possible.

What recommendations should an architect give to the company to implement the image capture
requirement, while ensuring customer that the service rep can continue to use same lightning pages
they were trained to use?

A. Use Lightning Component as an override for “Edit” action on mobile view allowing image capture
feature. No Change required for desktop users.

B. Create a separate button “Edit in Mobile”, which opens a custom lightning component that will
allow field consultants to add an image. No change required for desktop users.

C. Use Lightning Component as an override for “Edit” action on lightning experience allowing image
capture feature. Detect the form factor of the device and redirect the user to the default not
overridden view.

30. Who can view a PDF that is uploaded to the Files Home private library by a user?

A. The user and users with View All Data permission.

B. Only the user.

C. The user and users above him/her in the Role Hierarchy.

31. A user posts a file to the Chatter feed for a record of an object that has a Private organization-
wide default.

Which statement accurately describes who can view the file by default?

A.The user who posted the file and users with a shared chatter post link to the file

B.The user who posted the file and users with access to the record

C.Only the user who posted the file

32 Sales Operations at Universal Containers (UC) wants to create list views to filter opportunities
for certain geographies. In which ways can UC hide list views that are not relevant to an individual
user since there will be over 50 list views?

a. Share the list views with the appropriate queue.

b. Share the list views with the appropriate role and internal subordinates

c. Share the list views with the appropriate individual users.

33. An architect from a previous project implemented Platform Shield Encryption for a company.

However, based on a recent audit, the company's Privacy Team identified three additional fields in
their Account Records (Billing Street, Billing City and Phone) that needs to be secure end protected.

How should an architect proceed with this new policy change?

A.Use Encryption Policy and contact Salesforce to update the existing records so that their field
values are encrypted.

B.Use Classic Encryption to ensure all fields are protected and contact Salesforce for help with
encryption verification,

C.Use Encryption Policy and wait for an email from Salesforce indicating the field values are
encrypted.

34. Customer complaints for bad interactions with a customer support agent are logged as Cases and
assigned to a human resources representative. The agent of the complaint should not see the case,
but their manager should.

How is this accomplished?

A. Trigger on Case to lookup and share to the manager of an Assigned Agent custom field (the
subject of the complaint) using Apex Managed Sharing.
B. Criteria based Sharing Rule on Case that shares to the Role Manager and above when a custom
field Assigned Agent (subject of the complaint) is not blank.

C. Case is owned by the subject of the complaint, so their manager in the role hierarchy can access
the record. CRED permissions are removed on Case so the agent cannot read the case record.

35. A banking company wants their customers Date of Birth Field searchable by Banking Reps, but
only editable by Customer Support Reps.

Which approach is recommended to meet this requirement?

A. Create a Validation rule in the Data of Birth field so the rule returns true only when
user.profilename matches Customer Support Rep.

B. Set the Field Level Security for the Date of Birth field to be Visible to Customer Support Rep
Profile, and set the Date of Birth Field Visible and Read-only to Banking Rep profile.

C. Add Date of Birth field to the Search layout of the Contact Object. Modify the Page layout assigned
to Customer Support Rep and add Date of Birth field as Required.

36. A junior Account manager owns an account and creates a new opportunity to manage
complex deal. She needs the help of the product specialist and solution engineer. Giventhe size of
this deal, she knows the account is likely to be reassigned to a senior account manager in the near
future. What is the optimal way for the junior account manager to share the opportunity, given the
private sharing model?

a. Manual Share on the Opportunity.

B Opportunity Team.

c Manual share on the Account.

37. Universal Containers (UC) uses a custom Lightning component with an Apex class to display
shipment information (custom object, private OWD). UC sales managers are complaining about two
important points:

Shipment records that belong to their teams can be seen by other users.

Shipment amount should be visible only by managers, but sales reps are able to view it.

Which features did the development team miss that is causing the problems?

A. Use isSearchable keyword in Apex classes to assure record visibility.

B. Use runAs in test class to enforce user permissions and field-level permissions.

C. Use isAccessible() method in Apex classes to check field accessibility.

38. Universal Containers (UC) has created a custom Invoice object. Standard sales users at UC
can see the records in search layout, but when they click to view the detail, only record name,
created date, and last modified date are shown. When the system admin accesses it, he or she sees
the full record detail with many more data fields.

What is the likely cause of this issue?

A. Sales users profile does not have access to the remaining fields.

B. Page layout assigned to sales user profile has only read-only access to the fields.

C. A role-based sharing is missing and should be added for the sales user's role to grant access
to the fields.

39. Universal Containers has selected a small and diverse group of users to review inactive
accounts. Given the Private sharing model, a public group was created and made available to this
group of users. A sharing rule was created to make inactive Accounts visible to the public group.
However some of these users are reporting they don't see any of the Accounts that were shared with
the public group.

What is the underlying issue for these users?

A. The Accounts are owned by users higher in the role hierarchy.

B. The users are in profiles that have no access to the Account object.

C. The page layout assigned to these users is different than the Account owner.

40. Universal Containers (UC) want to reduce the amount of redundant leads entered into the
system. UC also wants to ensure that leads are only edited /reassigned by lead owner.

What organization-wide default (OWD) approach should be recommended to help UC implement

these requirements?

A. Implement a Private OWD on Lead.

B. Implement a Public Read Only/Transfer OWD on Lead.

C. Implement a Public Read Only OWD on Lead.

41. Universal Containers has implemented Customer Community with Customer Community Plus
licenses for its distributors. Retail distributors have part-time agents who work for multiple
distributors. Those agents should have access to other distributor accounts as well.

What should be configured to grant agents access to different distributor accounts?

A. Create a sharing set to share distributor accounts with agents using account contact relationship.

B. Create sharing rules to share distributor accounts with agents.

C. Use Apex sharing to share distributor accounts with agents using the Account_Share table.

42. Universal Containers (UC) delivers training in 500 different regions. The UC Operations Users
team manage course setup, scheduling, and trainer setup. The Operations Users team members
work at a regional level and report to an Operations manager. The Operations manager requested
access to edit ALL scheduled courses owned by the Operation Users team.

How can this be achieved?

A. The Operations manager will get access to the scheduled courses owned by the Operations
Users team defined in the role hierarchy.

B. The Operations manager will get access to the scheduled courses by creating an

ownership-based sharing rule and share the scheduled courses with the Operations manager.

C. The Operations manager will get access to the scheduled courses by creating a public group
and add the Operations manager and the Operations Users team to the public group.

43. Sales Operations at Universal Containers (UC) wants to create list views to filter opportunities
for certain geographies. In which ways can UC hide list views that are not relevant to an individual
user since there will be over 50 list views?

a. Share the list views with the appropriate queue.

b. Share the list views with the appropriate individual users.

c. Share the list views with the appropriate public group.

44. Universal Containers has expanded to sell virtual containers for data storage. Virtual
container work orders are provisioned immediately by the system and therefore cannot be changed
by a sales representative. What is an optimal approach to implement these requirements?

a. Remove the Work Order Edit permission from the sales representative Profile.

b. Change the record type/page layout assignment for Work Order to be Read Only.
c. Implement a sharing rule that changes access for all Work Order to Read.

45. Universal Containers (UC) sales managers are complaining that they cannot access their
teams' Shipment records (a custom object). Initially, the admin suggested that this is happening due
to misconfigured role hierarchy (Shipment OWD is Private). After investigation, they determined the
role hierarchy for these users is correct.

What can be the reason why Universal Containers sales managers are not able to see Shipment
records?

A. Role hierarchy implicit sharing was incorrectly disabled by the Salesforce admin.

B. The Grant Access Using Hierarchies option on Shipment Sharing Settings was incorrectly
disabled by the admin.

C. Ownership-based sharing rule for Shipment was incorrectly disabled by the Salesforce
admin.

46. Universal Containers’ organization wide-defaults model is private for the Account object. A sales
representative user has Create/Edit access to opportunity records.

Which level of access will the sales rep have to the related account record?

A. Read/Create/Edit access

B. No access

C. Read access

47. Which functionality does the system method "runAs()” Verify?

A. Enforcement of a user's record sharing

B. Enforcement of a user's field-level security.

C. Enforcement of user's permissions.

48. Universal containers uses 75,000 distributors that have close to 1 million total users.

Distributors need to use the community to see closing opportunities assigned to their distributor for
delivery.

Which license recommendation will meet distributor needs?

A. Customer Community

B. Partner Community
C. Customer Community Plus

49. Mary is Joe's manager in the role hierarchy. The OWD for a custom Invoice object is Public
ReadOnly and Mary's profile is not granted the Read permission for the Invoice object.

What action can Mary take on Joe's Invoice records,

A. None

B. Read/Write

C. Edit Only

50. Sales executives at Universal Containers (SC) want to create list views to filter opportunities for
large at-risk Opportunities. These list views should only be available to certain executives that
specialize in closing problematic deals. How can UC solve this requirement?

A. Share the List Views with the appropriate Role in the Role Hierarchy

B. Share the List Views with the appropriate Public Group.

C. Share the List Views with the appropriate individual users.

51. A sales rep (John) at Universal Containers (UC) requested to update information in an
account record where he has READ only access. John requested the EDIT access permission from the
owner of the record (Paul). Paul manually shared the record with John. Assuming the OWD of the
Account object is Public Read-Only, what is the impact in the system?

A. New AccountShare record is created. Row Cause is "Manual" and Access Level is

"Read/Write”.

B. New AccountShare record is created. Row Cause is "Owner" and Access Level is "Full".

C. Existing AccountShare record is updated. Row Cause is "Manual" and Access Level is
"Read/Write".

52. Universal Containers (UC) requested that branch managers and UC branch staff should only see
customers and related information in their geographic location.

Which options should be used together to achieve the requirements?

A. Configure organization-wide defaults of the Account object and create sharing rules.
B. Create the Account Team and add branch manager team members and configure organization-
wide defaults of the Account object.

C. Configure Role Hierarchy and create sharing rules.

53. Jane, a support representative at Universal Containers, created a report to view all her open
cases that have been created in the past 7 days and saved the report in the "Private Reports" folder.

Who can view and run the report?

A. The report owner and any users who have been given access to the "My Private Reports"
folder

B. The report owner

C. The report owner and users with the "View All Data" permission

54. Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10
different countries and has established a very complex role hierarchy to control data visibility. In the
new fiscal year UC is planning to reorganize the roles and reassign accounts owners. Which features
could an architect recommend to avoid problems on this operation?

a.Partition data using Divisions

b Skinny table

c.Deferred Sharing Recalculation

55. Universal Containers (UC) is in legal dispute regarding several orders. UC has found out these
records were removed from system. The VP of Sales has asked to ensure this cannot happen in the
future. What approach would meet this requirement?

a. Remove the delete button from the Order page layout.

b. Change the record type/page layout assignment for orders to be read-only.

C Remove order delete permission from profiles and permission sets.

56. If a Case requires involvement from one of the Legal team, the Case owner adds one of the
corporate lawyers to the Legal SME field on the case.

Since cases are private, how can we grant a lawyer access to a specific case when their assistance is
needed?

A. Use Apex Managed sharing in a case Trigger that shares the record to the user identified in the
Legal SME field.
B. Create a Criteria Based Sharing Rule that shares to the Corporate Legal Team Role when the “legal
assistance needed?” field is checked.

C. Create a Criteria Based Sharing Rule that shares to the Legal Public Group when the “legal
assistance needed?” field is checked.

57. Which options can be selected to share data with when creating a sharing rule?

A. Roles

B. Users

C. Profiles

58. Universal Containers (UC) has a partner community for its 200 distributors. UC customer
accounts are assigned an individual distributor. The organization-wide default setting for the custom
Delivery object is private.

How can architect advise UC to grant all users at a distributor access to delivery records for all
customers assigned to a particular distributor?

a. Create a criteria-based sharing rule that shares delivery records matching a distributor to the
Distributor role in the role hierarchy.

b. Create a Sharing Set for the Distributor profile to grant access to the Delivery object.

c. Create a criteria- based sharing rule that shares delivery records matching the Distributor to
users of a Public Group created for thedistributor.

59. What advanced tool can Salesforce enable for large-scale role hierarchy realignments?

A. Partitioning by Divisions

B. Skinny Table Indexing

C. Granular locking

60. Universal Containers (UC) delivers training and courses to students and companies. UC is
implementing a Salesforce Customer Community for its students granting them a Customer
Community license. As part of the community requirements, UC asked to give students access to
cases that are related to their account in the UC community.

What is the optimum sharing technique that can achieve the requirements?

A. Create a sharing rule to share cases with the students.

B. Create a sharing set to share cases with the students.

C. Use Apex sharing to share cases with the students.

61. . Universal Containers (UC) uses a custom lightning component with an Apex class to display
shipment information (custom object, private OWD). UC sales managers are complaining about two
important points:

● Shipment records that belong to their teams can be seen by other users.

● Shipment amount should be visible only by managers, but sales reps are able to view
it.Which features did the development team miss that is causing the problems?

a. Use runAs in test class to enforce user permissions and field-level permissions.

b) Use isAccessible() method in Apex classes to check field accessibility.

c) Use isSharable keyword in Apex classes to assure record visibility.

62. A sales coach at Universal Containers wants to create and share @ report folder with other sales
coaches,

Which permissions are required to accomplish this?

A.Manage Reports in Public Folders and edit My Reports.

B.Create and customize Reports and Report Folders.

C.Create Report Folders and manage Reports in Public Folders.

63. Universal Containers (UC) has a custom Apex class that enforces a business process and updates
opportunities. UC has noticed that fields with field-level security permission of read only on certain
users’ profiles are being updates by this class.

How should the architect fix this problem?

A. Put the code in an inner class that uses the With Sharing keyword.

B. Use the ISUpdatetable() Apex method to test each field prior to allowing update.

C. Add With Sharing keyword to the class

64. A custom ServiceFeedback object is used to collect partner feedback. ServiceFeedback records
should be available to all internal employees. The OWD is set to Private for external users so partners
cannot see feedback from other partner users.

How can the Architect give access to all internal employees?

A. Create an Owner based sharing rule for all ServiceFeedback records owned by Partners.
B. Set the OWD, for Internal Users to Public Read Only.

C. Ensure all the internal users are above the partners in the role hierarchy.

65. Universal Containers is planning to pilot a new application to a small set of Sales Reps. What
is the optimal way to grant only those Sales Reps access to the new functionality, while hiding the
legacy functionality?

A. Create a permission set to grant access to the new functionality and hide the old
functionality.

B. Clone the Sales Rep profile, adjust settings, and assign the pilot users the new profile.

C. Revoke access to legacy functions in the Sales Rep profile and create a permission set for the
new functionality.

66. At Universal Containers there is a team of auditors distributed through the organization that
all need access to high-value Opportunities.

With a Private sharing model, which options should an architect recommend when designing a
solution for this requirement?

A. Put the auditors as the highest level of the role hierarchy.

B. Add the auditors to the default Opportunity Team.

C. Create a criteria-based sharing rule to give access to the public group for high- value
opportunities.

67. Universal Containers (UC) has a team that analyzes customer orders looking for fraud. This team
needs access to Invoice records (Custom object, Private OWD). UC has complex rules to control user,
access. The Salesforce Architect recommended using Apex managed sharing to meet these
requirements.

Which recommendations should a Salesforce Developer consider when implementing the changes?

A. Use "With Sharing" keyword to enforce field-level security.

B. Use runAs system method to test different users accessing these records.

C. Use "Without Sharing" keyword to make sure record visibility will be considered.

68. Universal Computers (UC) is looking to expand its delivery capabilities through a network of
distributors that use a Partner Community license. UC employees currently can view all delivery
records through the organization-wide default (OWD) setting of Public Read Only.

Which approach would an architect recommend to limit the records a distributor can see?

a. Create an ownership-based sharing rule to grant access to the distributor.

b. Set the External OWD to Private for the Delivery object.

c. Create a criteria-based sharing rule to grant access to the distributor.

69. Users at Universal Containers are complaining that a field has disappeared from the Account
page after deploying its latest project. The page layout has not changes with this deployment.

How should the admin troubleshoot this issue?

A. Log in as a user and check several Accounts to isolate the problem records.

B. View field Accessibility in the Object Manager.

C. Run a Who Sees What report, filtering on Account.

70. A sales rep at Universal Containers was added to an opportunity team with Read/Write
permissions.

Which action is she allowed to perform in the opportunity?

Options:

A.

Add/remove members in the opportunity team.

B.

Replace opportunity owner.

C.

Update opportunity stage.

71. Sales Operations at Universal Containers (UC) has created Public Report and Dashboard folders
for sales managers . Sales Operations and sales managers report to the VP of sales. sales operations
currently spends a few hours each month updating users that should have access to edit reports and
dashboards in these folders

How should UC grant access to sales managers to automate access to these reports and dashboards
folders

A.Share the folders with the Sales Managers profile.

B.Share the folders with a 'Sales Managers' Public

Group.

C.Share the folders with the lowest rates in the Role Hierarchy; superiors will get access
automatically.

72. Universal Containers (UC) implemented Sales Cloud and requested that sales agents have access
to products the company sells and be able to create opportunities for its customers.

What should the Organization-Wide Defaults (OWD) be for pricebook?

A. View

B. Use

C. Public Read Only

73. Universal Containers (UC) has a mostly private organization-wide default (OWD), as it is a core
principle of UC to respect client data privacy. UC has implemented complex processes for granting
access to Opportunity data. A few key members of the Sales Reporting team need to always be able
to see, but not change, Opportunity data for all Opportunities.

What should an architect recommend as an approach to meet these requirements?

A. Create a Permission Set that grants "View All Data" Permission.

B. Give "View All Data" Permission to the Sales Reporting Profile.

C. Create a Permission Set that grants "View All" permission for Opportunity.

74. The Finance team at Universal Containers usually does not need access to Account and Contact
records. A finance analyst was temporarily given Opportunity access for a big deal to help with tax
calculation. She can now also access Account and Contact records as well.

Which reasons could be causing this issue?

A. Account records can be accessed due to implicit sharing from Opportunity.

B. Account records can be accessed due to role hierarchy.

C. Contact records can be accessed due to implicit sharing from Opportunity.

75. Universal Containers (UC) is implementing Sales Cloud. During the final quarter of the
financial year, sales managers help each other close deals. They requested a solution in Salesforce to
allow them to share opportunities with other sales managers from different teams as needed. They
also requested that sharing deals should expire automatically two weeks after the new fiscal year
starts.

Which propose a solution to meet the requirements?

A. Apex Sharing to share opportunities with sales managers.

B. Scheduled Apex job to remove access.

C. Sharing Rules to share opportunities with sales managers.

76. Universal Containers uses person accounts to represent retail customers and business
accounts to represent commercial customers. The Retail Sales team should not have access to
commercial customers but have access to ALL retail customers. With organization-wide default on
Account set to Private, how might the architect meet these requirements?

a. Create a criteria-based sharing rule giving Retail Sales role access to Accounts of
typePersonAccount.

b. Update Retail sales profile to grant access to Person Account record type.

c. Create an owner-based sharing rule on AccountContactRelation to grant access to all account

contact roles records owned by retail sales reps.
77. Universal Containers has created a public group with certain Sales Engineers to help on complex
deals and a sharing rule to grant. access to these opportunities. Opportunity OWD is private.

What is the impact of these sharing settings?

A. Sales Engineers and their managers in the role hierarchy will also have access to these
records.

B. Subordinates of Managers who have Sales Engineers in the public group will also have access
to these records.

C. Other sales engineers who are in the same role hierarchy as the sales engineers of the public
group will also have access to these records

78. Universal Containers (UC) has 200 distributors that use Partner Community Licenses.

Partners cannot see each other’s data, but UC is also trying to give more visibility to certain
individuals at a distributor. Which scalable solution would an architect recommend that will give
users in the partner manager role access to all Case and Container records owned by other partner
managers and partner users (but not the partner executive) at the same distributor?

a. Create Sharing sets.

b. Give Super User permission to the individual partner manager users.

c. Create ownership-based sharing rules

79. Universal Containers has a Performance Feedback custom object (Private organization-wide
default) used by customers to report any Issues with delivery drivers. Feedback should not be visible
to the driver, but any feedback records should be accessible to people above them in the Role
Hierarchy, even when the driver changes managers. Assuming managers have Read access to the
Feedback object, which three steps are necessary to solve these requirements?

A. Remove Read permission on the Driver profile, have feedback ownership transferred to the driver
when feedback is submitted, and use the Role Hierarchy to give access to a driver's manager.

B. Remove Read permission on the Driver profile, have feedback ownership transferred to the driver
when feedback is submitted, and create an ownership-based sharing rule,

C. Remove Read permission on the Driver profile, have feedback ownership transferred to the
driver's manager when feedback Is submitted, and use the Role Hierarchy to give access to a driver's
manager.
80. Universal Containers (UC) has implemented Customer Community with customer community
plus licenses for their distributors. Some distributors requested granting specific community users
(agents) to view cases submitted by other agents of the same distributor.

Which feature only supports these requirements?

B. Partner super user

C. Permission set to grant community admin permission.

D. Delegate external user

81. Universal Containers (UC) is a fast-growing company that sells containers globally. It has
thousands of dealerships throughout the world where local dealers service containers. UC
implemented a new Partner Community for its dealers. Each dealership has a dealer manager who
manages the service agents. The community-sharing model is private.

What is the optimal option to give dealer managers visibility to customer cases only raised by their
service agents?

A. Use the role hierarchy, so that the cases raised by service agents will be visible to their relevant
dealer managers.

B. Create a sharing rule to share cases created by service agents with their dealer manager.

C. Create a sharing group to share cases created by service agents with their dealer manager

82. Universal Containers (UC) has created a custom Invoice object. Standard sales users at UC can see
the records in search layout, but when they click to view the detail, only record name, created date,
and last modified date are shown. When the system admin accesses it, he or she sees the full record
detail with many more data fields.

What is the likely cause of this issue?

A. The Sales Users profile does not have access to the remaining fields.

B. A role-based sharing rule is missing and should be added for the sales user's role to grant access to
the fields.

C. The page layout assigned to Sales User profile has only Read-Only access to the fields.
83. Sales Reps at Universal Containers sometimes create large files as a part of the Sales process that
are too large to share over email. They would like users to be able to share files with customers, but
the CISO has requested that any file links shared must be protected by a password.

How can this be accomplished?

A. Create a content delivery. during creation, the user should select the option to require a password
to access content.

B. Set up an experience cloud site for customers to access files. Share the file with customers via
chatter. Customers can then log into the site to access the content.

C. Utilize an AppExchange product for delivering password-protected files to their customers,

84. Which method should be used to grant access to an unrelated group of users.

A.

Public Groups

B.

Sharing Sets

C.

Role Hierarchy

85 . Universal Containers (UC) use External Objects to retrieve Invoice data from a Legacy ERP. A
finance team requested to have access to the Invoice records in the account page. In addition to the
objects access in the finance users Profile, what other features should a Salesforce Architect
recommend?

a. Create a criteria-based sharing rule to grant access to the records.

b. Include the Invoices Related List on the Account page layout.

c Create an owner-based sharing rule to grant access to the records.

d Use APEX managed sharing to grant access to the records.

86 After testing and deploying a new trigger that creates a related order when an opportunityis
closed, the Architect begins receiving complaints of permission error message appearing an
opportunity.

How did this error occur?

a. The trigger should be using RunAs() when creating the order.

b. Trigger is using Is Createable() Apex method and the user doesn’t have create permission on
the Order object.

c. The trigger handlers class does not use any sharing keywords and the user does not have
access to the orders related to the opportunity.

d. The trigger handlers class is using “with sharing” and the user does not have

access to the orders related to the opportunity.

87. Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10
different countries and has established a complex role hierarchy to control data visibility. In the new
fiscal year, UC is planning to reorganize the roles and reassign accounts owners. Which two points
should an architect consider in this situation?

Choose 2 answers

a. Replacing Account records ownership massively can cause data skew.

b. Using a temporary parking lot account to improve performance.

c. Changing complex role hierarchy can cause a high level of sharing recalculation.

d. Restricting the organization-sharing configurations to private.

88. Susan posts a file to the chatter fees for a record of an object which OWD is private. Which
two statements accurately describe who can view the file by default?

Choose 2 answers.

a). Susan and users with the View All Data permission.

b) Susan and users with access to the record.

c) Susan and users with a shared chatter post link to the file.

d) Susan only.

89.Universal Containers has a large network of partners, who each have seasonal workers that need
short-term access to the community.

How might the Architect design the solution to federate user setup to the partners? Choose two:

A. Allow external users to self register.

B. Create a permission set giving Read/Write to the user object to Partner manager.

C. Grant the Modify users permission to the partner managers.

D. Assign delegated external administrators at each partner

90. Universal Containers keeps product brochures in Salesforce as files. Sarah shares a public link
to a product brochure with potential customers during a meeting. She wants to ensure they do not
have access to the file after the meeting.

How should Sarah accomplish this?

a. Rename the file.

b. Delete the public link.

c. Move the file to another folder.

d. Delete the file.

91. Universal Containers (UC) provides shipment tracking for its customers on a custom
Shipment object. The total number of shipments made yearly by the customers should be available
on the Account record to the Marketing team, but the Marketing team should not have access to
Shipment records.

What recommendation should an Architect provide to accomplish this?

A. Private organization-wide default on Shipment, rollup summary, and Master-Detail

relationship to Account.

B. Controlled by Parent (Account) on Shipment, trigger, and Master-Detail relationship to

Account.

C. Private organization-wide default on Shipment, trigger, and Lookup relationship to Account.

D. Public organization-wide default on Shipment, process builder, and Lookup relationshipto

Account.

92. What vulnerability can exist when controllers use dynamic rather than static queries and
bind variables?

A. Record Access Override

B. Buffer Overflow Attacks

C. Cross-site scripting

D. SOQL Injection

92. Universal Containers (UC) turned off the customer visibility feature in its customer
community. What community functionality is impacted by having the customer user visibility turned
off?
a. Searching for the external users.

b. Updating their user profile.

c. Creating new customer community users.

d. Searching for internal users.

93. Which two objects support creating queues? Choose 2 answers.

a. Account.

b. Opportunity.

c. Lead.

d. Case.

94. By default, how many roles are created when the first external user is created on a
partneraccount?

A. 0

B. 3

C. 2

D. 1

95. Universal Containers uses person accounts to represent retail customers and business
accounts to represent commercial customers. The Retail Sales team should not have access to
commercial customers but have access to ALL retail customers.

With organization-wide default on Account set to Private, how might the architect meet these
requirements?

A. Update Retail Sales profile to grant access to Person Account record type.

B. Create an owner-based sharing rule on AccountContactRelation to grant access to all account

contact roles records owned by retail sales reps.

C. Create a criteria-based sharing rule giving Retail Sales role access to Accounts of type
PersonAccount.

D. Give View All access for Accounts to the Retail Sales profile.

96. The Finance team at Universal Containers usually does not need access to Account and Contact
records. A finance analyst was temporarily given Opportunity access for a big deal to help with tax
calculation. She can now also access Account and Contact records as well.
Which reasons could be causing this issue?

A. Contact records can be accessed due to implicit sharing from Account.

B. Account records can be accessed due to role hierarchy.

C. Contact records can be accessed due to implicit sharing from Opportunity.

97. Universal Containers (UC) has 600 sales reps. UC has rollout plan to deploy salesforce in 3 weeks.
At the end of the second week, they received a “User Role Limit Exceeded” error. After investigation,
they discovered that during the user provisioning process, a new role was generated for every new
user.

Which two recommendations could solve this problem? Choose 2 answers.

a. Review the user provisioning process to not automatically create a user role for any
new user.

b. Remove role hierarchy from salesforce org and control the record access using apex
managed sharing.

c. Contact salesforce support and request to increase the number of users’

roles allowed.

d. Create an Apex class to replace the User Roles by generic one as soon as they are created.

98. After setting up Customer Community and enabling collaboration, the architect realizes that
customers are only seeing Chatter posts from other customers in their account.

What should the architect do to allow viewing Chatter posts from all customers?

A. Enable Community User Visibility.

B. Enable Chatter Super User.

C. Enable Internal Users Visibility.

D. Set View All for Chatter posts.

100. Universal Containers (SC) has recently changed its internal policy to follow market regulations
and create an internal team to manage the collection process. Only this those should have access to
Invoice records. Currently, Invoice is a child in a Master-Detail relationship to Account. Although
related lists have been removed from the page layouts, some profiles still have access to the Invoice
object.

Which approach should an architect recommend to fix this problem?

A. Create a Permission Set with No Access to the Invoice object and assign tounauthorized
users.

B. Create a new Profile with no access to the Invoice object and assign it to all unauthorized
users.

C. Change the Invoice organization-wide default from Controlled by Parent to Private and
remove Invoice Access from the unauthorized profiles.

D. Replace Account and Invoice Master-Detail Relationship by a Lookup and remove Invoice
Access from the unauthorized profiles.

101. Sales Operations at Universal Containers (UC) has created Public Report and Dashboard folders
for sales managers . Sales Operations and sales managers report to the VP of sales.? sales operations
currently spends a few hours each month updating users that should have access to edit reports and
dashboards in these folders

How should UC grant access to sales managers to automate access to these reports and dashboards
folders

A.Share the folders with the Sales Managers profile.

B.Share the folders with the ‘ VP of Sales’ Role and Subordinates.

C.Share the folders with the lowest rates in the Role Hierarchy; superiors will get access
automatically.

102. A sales rep at Universal Containers (UC) is a member of the Default Opportunity team for
anaccount manager. The account manager created an opportunity and the sales rep is added to that
Opportunity team.

The sales rep is complaining about no longer having access to an opportunity record that the sales
rep was helping with.

What is the cause of this problem?

a. The Account team was changed and consequently the Opportunity team members
werereplaced by the Account team members.

b. The Sales rep was manually removed from the Opportunity team.

c. The Sales rep was removed from the Opportunity team in another opportunity record ofthe
same account.

d. The opportunity owner can enable/disable if the “Default Opportunity team” is able toaccess
the record.
103. Universal Containers has built a recruiting application on the salesforce Platform. HR
requested that all internal users should have edit access to the referral custom object. One of the
recruiters needed to share a referral record with another colleague for collaboration using manual
sharing. The recruiter opened the referral record and could not find the share button. What could be
the technical reason for this?

a. The Referral object OWD is private.

b. The Referral object OWD is public Read/Write.

c. The Referral object OWD is public Read only.

d. The Referral object OWD is public Full Access.

104. Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case
object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who
have access to the case but only be edited by the assigned case assessor. The case assessor is a
lookup field on the case object. How can an architect achieve this requirement?

a. Permission Set.

b. Object Permissions.

c. Custom Lightning Component.

d. Field-level security.

105. Universal Containers (UC) wants all full-time internal employees to be able to view all leads.
A subset of Contractors and temporary employees should also be able to see leads. Which
organization-wide default (OWD) approach should an architect recommend that will help UC
implement these requirements?

a. Implement a Public Read Only OWD on Lead.

b. Implement a Public Read/Write/Transfer OWD on lead.

c. Implement a Private OWD on Lead.

d. Implement a Public Read/Write OWD on Lead.

106. At Universal Containers, Accounts and Contacts are normally visible to all employees, and
Proposals (custom object) are visible to the Account owner and managers. However, some Proposals
are considered confidential and are managed by a Strategic Proposals team. These Proposals should
not be visible to anyone in the Sales group other than the owner and the strategic team.

How should the architect design for this requirement?

a. Disable Grant Access using Hierarchies and set an Owner-Based Sharing rule for Strategic
Deals team.
b. Proposal Owner set to the Strategic Deals Team Queue and set the Account relationship to
Master-Detail.

c. Disable Grant Access Using Hierarchies and set a Criteria-Based Sharing rule for Strategic
Deals team.

d. Proposal Owner set to the Strategic Deals Team Queue and create an owner-based sharing
rule to grant visibility to the Account Owner.

107. Sales managers want their team members to help each other close Opportunities. The
Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales
reps on the same team, ownership-based sharing rules were created for eachteam.

What is the side effect of this approach?

A. All sales reps will have Read access to Accounts for all Opportunities

B. Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned
by their team members.

C. All sales reps will have Read access to all Accounts.

D. Sales reps on the same team will have Read access to the Accounts for Opportunities owned
by their team members.

108. The Corporate Identity and access Team needs to audit User setup in the Salesforce org.What
two permissions should be granted to this team so they can perform their audit?

A .View All Data

B .View permission on the User object

C. View setup and configuration

109. Universal Containers (UC) stores basic employee information in a custom Employee object
(OWD - Public Read Only). There are a few sensitive fields that need restricted access (salary, grade
level, last performance rating).

Other than field level security, what other options are available to make these fields accessible to the
Human Resource team?
A. Create a new custom object controlled by parent and a Master-Detail relationship to
Employee to store new restricted information.

B. Change OWD of Employee custom object to private and a Lookup self-relationship to store
only new restricted information.

C. Create a new custom object with private OWD and Lookup relationship to Employee to store
new restricted information.

D. There are no other options besides using field level security.

110. The sales manager in Japan have asked the sales manager in Australia to assist them closing
their deals. How are these requirements achieved?

a. Use sharing set to give the sales manager access to the deals.

b. Assign the sales manager view all on the opportunity object.

c. Create ownership-based sharing rule.

d. Use opportunity teams to automatically add the sales manager as a team member.

111. Sales manager at universal containers (UC) have requested viewing customer invoices in
Salesforce. Invoice data is mastered in the ERP system. The architect at UC decided to surface the
customer invoices in salesforce using external objects and did the following:

-Configured an external object called Invoice.

-Created a lookup relationship between account and the invoice.

How can the architect grant the sales managers access to the customer invoices data?

a. By creating sharing rules to share the invoices records with users in sales mangers roles.

b. By using manual sharing to share invoices with relevant sales managers.

c. By controlling the invoices object permission on the sales manager’s

profile.

d. By creating a sharing set to share invoices with users in sales manager role.

112. Universal Containers (UC) has implemented customer community with customer community
licenses for their customers. UC requested that any record owned by its customers should be
accessible by UC users in the customer support role.

How can an Architect configure the system to support the requirements?

A. Share Group

B. Apex Sharing

C. Sharing Set

D. Sharing Rule
113. Universal Container (UC) has developed a custom Visualforce page that will accept user input
and must perform a dynamic SOQL query, returning the results to the users. Which two techniques
should be used to ensure the users cannot perform a SOQL injection attack?

Choose 2 answers

a. Use bind variables in the SOQL query.

b. Use the With Sharing keyword on the controller.

c. Use the escapesinglequotes() method to sanitize user input.

d. Escape double quotes in the user input.

114. Universal Containers has a customer that meets criteria for two EnterpriseTerritory
Management territories (Portugal and Southern Europe).

What is necessary to assign opportunities to a territory for this account?

A. The territory with the highest TerritoryType Priority is automatically assigned to the
Opportunity.

B. Create a Process Builder Process that updates the Territory field on the Opportunity.

C. Create an Apex class that implements Filter-Based Opportunity Territory Assignment.

D. Create a criteria-based sharing rule on the Opportunity to assign it to a territory.

115.

Which two capabilities does the delegated administrator permission provide? Choose 2
answers.

a. Set OWD.

b. Unlock users.

c. Assign users to Profiles.

d. Create profiles.

116. Universal Containers (UC) is implementing Sales Cloud. During the last quarter of the
financial year, Sales agents help each other close deals. They requested a solution in Salesforce to
allow them to specify an assistant agent on the opportunity record, when the sales agent changes
the assistant field, the system should automatically remove access from the previous assistant and
grant access to the new assistant.
What is the optimum solution to meet the requirements?

a. Use apex sharing to share and unshare opportunities with the assistant agent.

b. Use sharing rule to share opportunities with the assistant agent.

c. Use opportunity team and create an assistant field, use apex to share opportunities with the
assistant agent.

d. Use share group to share opportunities with the assistant agent.

117. The architect at Universal Containers is trying to ensure that security vulnerabilities are not
present within the Salesforce organization.

What two tests should the architect verify?

Choose 2 answers

a. Test Cross-Site Scripting on Apex queries.

B. Test Cross-Site Scripting on custom pages.

C. Test for SOQL Injection.

D. Test for invalid user access attempts.

118 Universal Containers has selected a small and diverse group of users to review inactive
accounts. Given the Private sharing model, a public group was created and made available to this
group of users. A sharing rule was created to make inactive Accounts visible to the public group.
However some of these users are reporting they don't see any of the Accounts that were

shared with the public group.

What is the underlying issue for these users?

A. The users have a permission set that only allow Accounts in "Active" status.

B. The Accounts are owned by users higher in the role hierarchy.

C. The users are in profiles that have no access to the Account object.

D. The page layout assigned to these users is different than the Account owner.

119 Bob uploads a PDF to his Files Home private library.

Who can view this file?

A. Bob and users above Bob in the role hierarchy

B. Bob and users with View All Data permission

C. Bob and users with Modify All Data permission

D. Only Bob

120 Universal Containers (UC) is a fast-growing company that sells containers globally. It has
thousands of dealerships throughout the world where local dealers service containers. UC
implemented a new Partner Community for its dealers. Each dealership has a dealer manager who
manages the service agents. The community-sharing model is private.

What is the optimal option to give dealer managers visibility to customer cases only raised by their
service agents?

A. Change external organization-wide default of case object to public read only.

B. Create a sharing rule to share cases created by service agents with their dealer manager.

C. Using the role hierarchy, the cases raised by service agents will be visible to the irrelevant
dealer managers.

D. Create a sharing set to share cases created by service agents with their dealer manager.