MS-102T00A-ENU-TrainerPrepGuide
MS-102T00A-ENU-TrainerPrepGuide
MS-102T00
Microsoft 365 Administrator
Trainer Preparation Guide
May 2023
Purpose
This document is for Microsoft Certified Trainers preparing to teach MS-102T00 – Microsoft 365
Administrator. This course is designed for students who are planning to take the corresponding
certification exam, or students who are performing Microsoft 365 Administrator tasks in their daily job.
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Audience Profile
This course is designed for people who are aspiring to the Microsoft 365 Administrator role and have
completed one of the Microsoft 365 role-based administrator certification paths.
Audience Prerequisites
Before attending this course, students must have:
Certification Exam
The study areas for the certification exam related to this course are based on the Job Task Analysis (JTA)
that was conducted in October 2022.
Each study area has a percentage indicating the relative weight of the area on the exam. The higher the
percentage, the more questions a candidate is likely to see in that area.
For exams related to non-Fundamental courses, candidates should have a minimum of six months of
hands-on experience working with Microsoft 365.
Candidates for this exam are Microsoft 365 Administrators who have expert-level skills in evaluating,
planning, migrating, deploying, and managing Microsoft 365. They perform Microsoft 365 tenant-level
planning, implementation, and administration of cloud and hybrid environments. Candidates for this exam
have subject matter expertise in Microsoft 365 endpoints, security, and compliance.
The Microsoft 365 Administrator functions as the integrating hub for all Microsoft 365 workloads. This role
coordinates across multiple Microsoft 365 workloads and advises the architects and workload
administrators.
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Candidates for this exam have functional experience with all Microsoft 365 workloads and Azure Active
Directory and have administered at least one of these. They also have a working knowledge of
networking, server administration, DNS, and PowerShell.
Resource Description
Microsoft PowerPoint files Download the MS-102T00A-ENU-PowerPoint.zip
from the MCT Download Center.
Change Log Download the MS-102T00A-ENU-Change-Log.pdf
from the MCT Download Center.
Lab environment provided by your lab hosting Contact your lab hosting provider for instructions
provider on using their lab environment.
Lab instructions The lab instructions are provided in the lab
environment and in the MS-102T00 Microsoft
Learning GitHub repository.
Student training content See the following section for a detailed breakdown
of each Learning Path covered in the course.
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As you present this material, ensure that you point out the transition between exam study areas and the
courseware as you progress from one Learning Path to another.
Important: Doing so helps students see the purpose of the content flow and how each LP is related to the
exam. Otherwise, they may feel the material in the course is just a disjointed assortment of topic areas.
This progression of content areas is also similar to how Microsoft 365 administrators must logically
progress through their management tasks – from managing their Microsoft 365 tenant, to managing their
users’ access and identities, to managing system security, and finally, to managing system compliance.
For example:
• When starting LP 1, mention how this LP focuses on the first exam study area dealing with
Microsoft 365 tenant administration. When starting LP 2, repeat how this LP focuses on this study
area as well.
• When starting LP 3, mention how you are now transitioning to the second exam study area, which
is managing identity and access.
• When starting LP 4, mention how you are now transitioning to the third exam study area, which is
managing Microsoft 365 security. When starting LPs 5 and 6, repeat how these LPs focus on this
study area as well.
• When starting LP 7, mention how you are now transitioning to the final exam study area, which is
managing Microsoft 365 compliance. When starting LPs 8 and 9, repeat how these LPs focus on
this study area as well.
The student training content includes links to additional reading material to help you prepare for specific
topic areas.
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Preparation Tasks
Instructors should complete the following tasks to prepare for teaching this course:
• If you have previously taught this class, refer to the course’s Change Log. It provides detailed
information on how the course has changed over time. The Change Log is updated for each course
release.
• Review all topics in the student training material in Microsoft Learn (see the link in the Required
Materials section above). You should be well-versed in every topic. If you have previously taught the
course and are comfortable with your knowledge of each topic, focus primarily on the new or updated
topics as outlined in the Change Log.
• Review the PowerPoint slides.
• Be able to speak to each of the talking points on the slides. Some slides include a graphic from
the associated Learn content for the topic. These graphics are provided on the slide so that
you can speak to them to help explain the key talking points in the topic.
• The bulleted items on each slide should NOT be read verbatim to the students. The students
can read the slides themselves. Rather, the bullet points reflect the key information that you
should focus on when discussing each topic. You should use your experience as a subject
matter expert to explain the What, the Why, and the How of each topic. This is your
opportunity to provide a real value-add above and beyond the bulleted talking points.
• Review the Additional Reading links and other linked resources provided in the student training
material. It’s recommended that you present key points from this material to supplement the value-
add you provide as an instructor.
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• As you prepare for the class, you should review each unit and determine which ones you want to
perform demonstrations of the corresponding product functionality. It’s up to you to decide which
product features you want to demonstrate to the class. You should use your experience to identify key
points during the demonstration process. This is an area where you should rely on your experience
as a subject matter expert to provide additional value-add to the students.
• You should review each Knowledge Check (KC) question so that you know why the correct answer is
correct for each question. Students may challenge some of the questions, so you must be able to
address any of those concerns.
• You should perform the labs yourself prior to class so that you become familiar with them and with
any of the difficult points in the lab exercises. This will prepare you for helping students in case they
get stuck.
• There are several class Discussion exercises within the PowerPoint slides. For the discussions that are
built around a fictitious scenario, suggested solutions are provided in the Notes page for those
particular slides. Please note that these are not definitive solutions; obviously, students (and the
instructor) can have differences of opinion on what should be included in an optimum solution. But
the suggested solutions provide a good starting point for discussion if students struggle to come up
with a solution. Or, if students fail to mention any of the items in the suggested solution, you can bring
them up as additional discussion points.
Course Timing
Daily Agenda
The following agenda provides estimated times to complete each classroom activity. However, the
estimated times may vary depending on the background of your students, which may affect whether you
can move faster or slower through the course material.
Estimated times for each Module include the time to complete:
• The module’s PowerPoint slide deck presentation.
• Time to complete a classroom discussion activity if a Discussion slide is included in the module
slide deck.
• The Test your knowledge questions (both unit questions and Test Your Knowledge unit questions).
You should adjust the agenda accordingly based on any classroom activities that you personally created or
plan to deliver that are not included in the slides for this course. For example, if you plan to present:
• ad-hoc demonstrations
• review activities
• classroom games
• and so on
Note: Each Learning Path/Module activity in the following agenda is the slide deck presentation for that
module.
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30 Lab 6, Exercise 5
minutes
25 Lab 6, Exercise 6
minutes
15 Learning Path 6, Module 5
minutes
(LP Review discussion slide)
30 Learning Path 7, Module 1
minutes
35 Learning Path 7, Module 2
minutes
40 Learning Path 7, Module 3
minutes
10 Lab 7, Exercise 1
minutes
15 Lab 7, Exercise 2
minutes
35 Learning Path 7, Module 4
minutes
10 Lab 4, Exercise 3
minutes
15 Learning Path 7, Module 5
minutes
(LP Review discussion slide)
5 35 Learning Path 8, Module 1
minutes
35 Learning Path 8, Module 2
minutes
40 Learning Path 8, Module 3
minutes
30 Learning Path 8, Module 4
minutes
35 Learning Path 8, Module 5
minutes
15 Lab 8, Exercise 1
minutes
15 Lab 8, Exercise 2
minutes
15 Learning Path 8, Module 6
minutes
(LP Review discussion slide)
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• Conduct a formal classroom exercise in which you go through the questions in a module before
moving on to the next module.
• Sprinkle the questions into the content as you cover the related material for a module
• Let the students review the questions after class as a daily homework assignment. You can set
aside time at the start of each day to answer any questions they have regarding the prior day’s
questions. This may be the most feasible option given the tight time constraints that most classes
work under.
The agenda assumes the instructor will review the questions in class. Additional time was provided in the
module estimates to cover the questions (2 minutes per question). That being said, it will be left up to
each instructor to determine how they want to incorporate the KC questions into their class.
Estimated discussion times (on average, 15 minutes) have been listed each of these discussion
slides and built into the estimated module time in the agenda.
• A slide at the end of each learning path slide deck that asks students to discuss what they learned
in the LP (the final module in each LP is titled Learning Path Review and only contains the
discussion slide; this module is a classroom activity and is not associated with a Learn module).
Each LP Review slide asks the following questions: “What are your key takeaways from this
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Learning Path? What are the key features discussed in this Learning Path that you foresee
implementing at your organization?”
You should plan on 15 minutes to discuss the review slide in the final module of each Learning
Path slide deck. This final module with its discussion slide has been included in the agenda for
each Learning Path.
Labs
The labs must be completed within the lab environment provided by your lab hosting provider. Detailed,
step-by-step instructions are provided for each lab and presented as part of the UI experience within your
lab environment.
At the time the courses were released, the lab instruction had been thoroughly tested and the lab steps
were 100% accurate. However, given the nature of Microsoft’s cloud products and the fact that Microsoft
releases UI updates on a regular basis, it’s possible that at some point in time, the UI for a given feature
may change so that it no longer matches the lab instruction.
If students encounter lab steps that don’t accurately reflect the UI, they’ll have to work through the UI to
determine what needs to be done. Typically, UI changes are quite subtle, so hopefully you don’t find
yourself in a situation where a feature was completely overhauled.
However, if you do run into major UI changes, challenge your students to work through it, and only offer
help if they definitely need it. Product UI changes will be part of their daily life in today’s cloud-centric
world. As IT/Pros, they must learn how to work through such situations.
One thing Microsoft does ask of you is that if you run into situations such as this where lab instructions no
longer match the corresponding UI, please document the issue in the course’s GitHub repository. This will
help Microsoft’s World-Wide Learning team update the lab instructions to keep them as up to date as
possible. For information on how to submit an issue, please see GitHub User Guide for MCTs.
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Implement mailbox permission Validate the mailbox Robbins to receive the email
alert permission alert notification, at which point you
must go back into the lab to
finish Task 2.
Lab 6, Exercise 3 Task 2 Task 2 could take an additional
15 minutes or longer for Lynne
Implement SharePoint permission Validate the SharePoint
Robbins to receive the email
alert permission alert
notification, at which point you
must go back into the lab to
finish Task 2.
Lab 6, Exercise 4 Tasks 1-2 It can take up to 24 hours for the
search results to display at the
Test the default eDiscovery alert Review and validate the
end of Task 2. Students should
default eDiscovery alert
check this later in the day or the
next day to review the search
results.
Lab 8, Exercise 2 Task 2 This lab experiences intermittent
issues caused by VM throttling
Test the DLP Policy Test the first and second DLP
between the lab environment
policy
and the trial tenant. When this
occurs, the DLP policy tips don’t
appear, and the policy rules
aren’t applied. This lab was used
in MS-101 for several years, and
for the most part, it always
worked. However, just keep in
mind that this issue sometimes
occurrs, so just be prepared to
walk students through the lab
and let them know what should
have happened if they run into
this problem.
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Feedback
In this course, we have provided a framework for you to work with. Take time to prepare and think about
the value that only an instructor can bring to training. We hope to partner with you to provide an
exceptional student experience, and we welcome your feedback.
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