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    Vivek_Aravind_S.pdf

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    Vivek_Aravind_S.pdf

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    13 views2 pages

    Vivek_Aravind_S.pdf

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    I am a certified Lean Six Sigma Green Belt business leader with around 10

    VIVEK years of experience in E-commerce & Business Operations. My skills


    A R AV I N D S include efficiency improvement, workflow planning, quality assurance and
    process evaluation. I excel in team management, operations monitoring
    MANAGER - AMAZON, and business planning with a focus on performance metrics evaluation and
    CERTIFIED LSSGB process enhancement. My experience in customer and vendor
    management, data analysis, and quality control mechanisms make me an
    ideal candidate.

    ABOUT

     vivek.aravind63@gmail.com EXPERIENCE
     Date of birth 14/11/1992 Manager- Ops, Device OS Tech Support Since May 2024
     https://www.linkedin.com/in/viv Amazon Chennai
    ek-aravind/
    Manage & monitor performance on job or queue adherence, volume, and quality
     Chennai, Tamil Nadu, India by support hiring and training of Testing Associates.
    Ensure productivity is maximized through supervision, training, analysis, and
     +91 74182 13220 feedback of performance data on a periodic basis
     Married Develop the work schedule for the week by balancing work across various
    workflows and/or navigating competing delivery priorities based upon Test Cases.
    Track quality and utilization metrics and provide regular, formal & informal
    TECHNICAL SKILLS feedback to direct reports on test results.
    Adjusted job assignments and schedules to keep pace with dynamic business
    Six Sigma/Kaizen needs, factoring in processes, employee knowledge and customer demands.

    Manager, Content Quality Operations From April 2023 to May 2024


    Jiira Amazon Chennai
    Led a dynamic team of Content Services Support specialists within the
    SQL / Redash AmazonMusic App, achieving a 26% improvement in operational effi ciency and
    servicedelivery excellence in H2'23.
    Excel Reporting/Power BI Spearheaded the implementation of Lean principles in business processes,
    resultingin a 45% improvement in workfl ow effi ciency and a 33% reduction in
    operationalerrors for Amazon Music.
    Tableau/Quicksight Championed the automation of critical processes within the Retail
    contentoperations, enhancing integration effi ciency and reducing manual efforts,
    resultingin increase in overall productivity.
    VBA
    Collaborated seamlessly with global teams, playing a pivotal role in coordinating
    andassuming a Senior Management position. Contributed to the success of
    Monday.com/Asana Operationswith extensive knowledge, driving strategic initiatives and achieving
    tangible results.
    TestSuite/Testrail ML Team Manager - Alexa Data Services From September 2020 to April 2023
    Amazon Chennai
    Established key performance indicators for data accuracy, driving
    AREAS OF EXPERTISE continuousimprovement.
    Led a project increasing Alexa's response accuracy by 31%, elevating
    Risk Management usersatisfaction.
    Improved processing effi ciency with Tool automation, resulting in a 17%
    Decision Making reduction inAHT.
    Problem Solving Performing Audit, quality checks on the ML model trained data to improvise
    qualityof end result from product.
    Client engagement Managing a team of 25+ data analysts to perform daily activities and ensure
    Issue and Conflict Resolution tocomplete productivity without losing quality.
    Stakeholder communications to emphasize the process and fi ndings for
    Project Management enhancingquality of ML data
    Business Process Modeling
    OPERATIONAL SKILLS WORK EXPERIENCE

    Performance metrics evaluation Team Lead From December 2019 to September 2020
    Urjanet Energy Solutions Chennai
    Operations monitoring Providing feedback to product management team by identifying key product
    changes to improve efficiencies and overall customer experience.
    Coordinating with Urjanet's offshore teams to ensure data deliveries are on
    Team Management
    schedule, meeting quality standards, and SLA-compliant by having weekly
    meetings for internal and external groups,
    Business planning Ensure the effective management both in terms of business objectives and the
    personal and professional development of direct reports
    Workflow planning Lead - Amazon Vendor Service From October 2017 to December 2019
    Amazon Chennai
    Efficiency improvement skills Understanding the Business Case requirements, technology implementation,
    capacity planning/scaling, and operations for multiple vendor queries.
    Process evaluation and Working with the vendors/internal teams to improve selection, identify and fix
    enhancement catalog defects and help their business grow.
    Responsible for creating business reports for Amazon Vendors based on SQL,
    Tableau .

    CERTIFICATIONS Senior Customer Service Executive From June 2015 to October 2017
    Groupon Shared Services Chennai
    Global Certification in Lean Six Resolving an average of 550 inquiries in any given week and consistently met
    Sigma Green Belt - Varsigma performance benchmarks in all areas (speed, accuracy, volume).
    Certification in Web Designing & Attaining the highest customer service ratings (as determined by external
    Web Application and Software auditors) earned More than 95% score each quarter.
    Testing (Manual & Automation)
    Amazon Trained - RBS Process Junior PHP Developer From February 2015 to May 2015
    Trainer Foursquare Technologies Chennai
    Creating websites and web applications using PHP.
    Maintaining all applications utilizing standard development tools.
    LANGUAGES KNOWN

    English
    EDUCATION

    Hindi Master of Business Administration - Operations Management From September


    2016 to November 2018
    Anna University Chennai, India
    Tamil
    MBA in Operations Management with 64% CGPA.

    Bachelor of Technology - Information Technology From August 2010 to May 2014


    DECLARATION Alpha College Of Engineering Chennai, India
    B.Tech in Information Technology Engineering with an aggregate of 67%.
    I hereby declare that the above-
    furnished information is true to the
    best of my knowledge. PROJECTS

    Worked on ERP Projects for Business– Client Relationships using web


    technologies (Client and Server Scripting languages)
    Created CRM Models for few enterprises, to manage customer information and
    to retrieve it.
    SIX SIGMA and KAIZEN projects: Using DMAIC and FMEA concepts, improved
    the cost benefit of the business, using different tools and certain parameters, by
    following the process strategies

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