Maria Latorre

MARIA LATORRE
Rockwall, TX 75032 • 857-251-0063 • mluizahp0@gmail.com
Professional Summary
Experienced leader and problem-solver dedicated to streamlining operations to decrease costs and
promote organizational efficiency. Uses independent decision-making skills and sound judgment to
positively impact company success. Successful in creating and maintaining strong relationships with
clients, colleagues, vendors, and community residents. Skilled in Managing & successfully executing
multiple projects simultaneously, Microsoft office suite, working in a team environment, customer
service management, managing accounts payable & receivable and credit card processing systems.
Fluent Portuguese, Spanish and English speaker- translator.
Work History
Office Assistant/Sales Associate, 04/2024 to 09/2024 Tringa Jewelers – Staten Island, NY

• Provide exceptional customer service by providing expertise and advice on jewelry selection and
care.
• Manage inventory by accurately tracking sales and restocking merchandise.
• Collaborate with design team to create new pieces and maintain current inventory.
• Interacted with customers by phone, email, or in-person to provide information.
• Educated customers on proper care and maintenance of fine jewelry pieces.
• Utilized bilingual skills to help other sales associates’ close sales with Portuguese or Spanish-
speaking customers whenever needed.
• Aided in loss prevention efforts by remaining vigilant during daily tasks, promptly reporting
suspicious activity, and adhering to store security protocols.
• Handle administrative duties such as processing transactions, maintaining accurate records, and
managing orders and shipments.
• Ensure all jewelry is displayed properly and maintained a clean and organized store environment.
Customer Service Manager, 05/2019 to 09/2024 Pizza Plus – Brooklyn, New York
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Reduced customer complaints by 90%, proactively addressing issues and implementing solutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Trained and regularly mentored new service staff on customer service techniques.
• Developed and offered unique discount options e.g., lunch combination specials, repeat customer
discounts and dinner specials.
• Created strong relationships with customers, vendors, and neighborhood residents.
Junior Accountant, 05/2020 to 04/2024 The Universal Church – Newark, New Jersey
• Prepared general ledgers, bank reconciliations monthly to identify potential discrepancies between
company records and bank statements.
• Revised merchant credit card accounts and transactions.
• Prepared and entered journal entries into system using SAGE.
• Generated and submitted invoices based on established accounts receivable schedules and terms.
• Increased efficiency in accounts payable processing by verifying vendor invoices against purchase
orders and contracts.
• Reduced errors in financial reporting by 90% through reviews and analysis of documents.
• Managed client billing process to ensure prompt payment, improving cash flow management and
reducing late payment fees by 100%
• Facilitated communication between different departments regarding expense report approvals,
promoting efficient workflow across teams.
• Developed strong relationships with vendors through effective communication, leading to better
payment terms negotiation opportunities.
• Trained new employees on accounting principles and company procedures.
Leasing Manager, 05/2019 to 05/2020 The Universal Church – Newark, New Jersey
• Administered accounts payable duties, such as invoice processing for monthly rents, utilities,
security deposits, administrative, and background fees for over 350 apartment units.
• Managed contract negotiations for new apartments for an average of 20 to 25 incoming foreign
missionaries each month.
• Performed translation and interpretation duties for tenants including written texts, contracts, and
legal documents.
• Organized strategic plans with team to re-negotiate contracts with leasing managers that saved the
organization over $30K per year.
• Evaluated and reviewed W-2s, ACH forms, and Homeowner’s Associations’ data to ensure timely
payments of all leased properties.
• Implemented efficient means of importing files to accounting software to record correctly expenses
and gains, accurate coding, bank account numbers, and information for auditing.
Education
ESL Advance Academic Certificate: 01/2019 Approach International Student Center – Allston, MA
High School Diploma: 01/2013 Colegio Estadual Brigadeiro Schorcht - Taquara, Rio De Janeiro, Brazil

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Rockwall, TX 75032 • 857-251-0063 • mluizahp0@gmail.com

Office Assistant/Sales Associate, 04/2024 to 09/2024 Tringa Jewelers – Staten Island, NY

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