GMC

Protection Plan
Vehicle Service Contract
CUSTOMER INFORMATION
Last Name First Name Middle Initial

Street Address Apt. City State ZIP Code

Phone Number Email

CO-BUYER INFORMATION
Last Name First Name Middle Initial

Street Address Apt. City State ZIP Code

Phone Number Email

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COVERED VEHICLE INFORMATION
Year Make GMC Model Vehicle Identification Number (VIN)

Current Odometer Reading New CPO Pre-Owned Vehicle Purchase Price $

SELLER INFORMATION
Name Seller Number Phone Number

Street Address City State ZIP Code

LENDER/LESSOR/PAYMENT PLAN PROVIDER INFORMATION

Name

Street Address

GMC PROTECTION PLAN AGREEMENT INFORMATION

Agreement Coverage Term (in months/miles)
PL /
City

Agreement Expiration Date/Mileage:

State ZIP Code

This Agreement begins on the Agreement Purchase Date and at the Current Odometer Reading. This Agreement ends when the months indicated for the Agreement Coverage Term is reached, or when the
additional miles indicated for the Agreement Coverage Term are registered on the odometer, whichever occurs first. IF THIS AGREEMENT WAS PURCHASED AFTER THE TIME-OF-SALE OF THE COVERED
VEHICLE AND THE COVERED VEHICLE WAS NO LONGER COVERED BY THE ORIGINAL MANUFACTURER’S WARRANTY WHEN YOU PURCHASED THIS AGREEMENT, THEN A MANDATORY WAITING
PERIOD OF THE LESSER OF 30 DAYS OR 1,000 MILES, WHICHEVER OCCURS FIRST, WILL APPLY BEFORE YOUR COVERAGE BEGINS. HOWEVER, AN ADDITIONAL 30 DAYS AND 1,000 MILES WILL
BE ADDED TO THE AGREEMENT’S SCHEDULED EXPIRATION. THEREFORE THE WAITING PERIOD WILL NOT REDUCE THE ACTUAL TIME/MILEAGE DURING WHICH YOU HAVE COVERAGE.
Coverage Plan: Platinum Silver Powertrain Agreement Purchase Date Agreement Retail Price $
M
Deductible $ (If no deductible is listed, the $0 deductible will apply)

Optional coverages subject to a surcharge:

Optional Light Duty Commercial Use Coverage (By checking this box, Customer acknowledges that the Covered Vehicle will be used for a purpose defined under the Light Duty Commercial Use
Coverage section. Coverage for Light Duty Commercial Use is excluded, unless this box is selected and the applicable surcharge is paid by Customer.)
Optional Lift Kit/Tire Modification Coverage (By checking this box, Customer acknowledges that they are electing to purchase the optional Lift Kit/Tire Modification Coverage as defined
herein. Coverage for Lift Kit/Tire Modifications is excluded, unless this box is selected and the applicable surcharge is paid by Customer.)
Optional Canadian Grey Market Vehicle Coverage (By Checking this box, Customer acknowledges that the Covered Vehicle is considered to be a Canadian Grey Market vehicle. Coverage for Canadian
Grey Market vehicles is excluded, unless this box is selected and the applicable surcharge is paid by Customer.)
THE PURCHASE OF THIS GMC PROTECTION PLAN AGREEMENT IS OPTIONAL, AND WILL NOT BE A FACTOR IN THE PURCHASE/LEASE PROCESS OR THE CREDIT APPROVAL
PROCESS. NEITHER THE EXTENSION OF CREDIT/PAYMENT PLAN, THE TERMS OF THE CREDIT/PAYMENT PLAN NOR THE TERMS OF THE RELATED MOTOR VEHICLE SALE
OR LEASE MAY BE CONDITIONED UPON THE PURCHASE OF THIS AGREEMENT. THIS AGREEMENT IS NOT AN INSURANCE CONTRACT. THIS IS NOT AN AUTOMOBILE
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LIABILITY OR PHYSICAL DAMAGE INSURANCE POLICY. SEE IMPORTANT TERMS AND CONDITIONS ON THE FOLLOWING PAGES.
I (Customer), whose signature appears below, acknowledge that the information contained above is, to the best of my knowledge, true. I have read this GMC Protection Plan
Vehicle Service Contract (“Agreement”) in its entirety and I understand and agree to all of the provisions, terms, and conditions contained herein, including the
exclusions, cancellation and transfer sections which are available electronically at addedprotection.info/3NnaYvP scanning the QR code, or in paper copy from the
Seller upon request. I agree to purchase this Agreement in exchange for payment of the Agreement Retail Price shown above. I understand that this Agreement has been
issued in accordance with the information contained on this Registration Page. I agree that the Agreement Coverage Term begins to run in accordance with Section 3.A.,
even though any components or parts covered by a manufacturer, supplier, or other warranty are NOT covered by this Agreement until the expiration of the
manufacturer’s, supplier’s, or other applicable warranty. I understand that my Agreement Coverage Term includes any periods of applicable manufacturer’s
warranties. I understand that prior authorization from the Administrator is required on repairs covered by this Agreement.
I further understand that any Mechanical Breakdown, loss, or damage that results from a Pre-Existing
Condition is not covered by this Agreement.
THE TERMS AND CONDITIONS CONTAINED HEREIN ARE THE FULL AND COMPLETE AGREEMENT BETWEEN THE PARTIES. NO ORAL
REPRESENTATION OR STATEMENT SHOULD BE RELIED UPON BY YOU.
NEVADA CUSTOMERS ONLY: By initialing this box, You acknowledge that this Agreement contains an Arbitration provision, that You have read and understand Section 11, Arbitration, and
affirmatively agree to the terms contained therein.
WASHINGTON CUSTOMERS ONLY: By initialing this box, I acknowledge that I have read, understand and agree to the terms and conditions of this Agreement. I have reviewed
with the Seller the sections of this Agreement titled: SECTION 4. AGREEMENT COVERAGE, SECTION 3. GENERAL AGREEMENT TERMS A. AGREEMENT COVERAGE
TERM, SECTION 4. AGREEMENT COVERAGE A. COVERED PARTS, SECTION 5. EXCLUSIONS FROM COVERAGE, SECTION 6. HOW TO FILE A CLAIM, SECTION 7.
YOUR RESPONSIBILITIES, SECTION 3. GENERAL AGREEMENT TERMS F. DEDUCTIBLE AND UNCOVERED COSTS, SECTION 8. TRANSFER, SECTION 9.
CANCELLATION, AND SECTION 12. STATE-SPECIFIC AMENDMENTS, WASHINGTON, IMPLIED WARRANTY OF MERCHANTABILITY.
Customer Signature Date Seller Signature Date

Co-Buyer Signature Date

Obligor: GM Protections, LLC, 801 Cherry Street, Suite 3500, Fort Worth, TX 76102, 833-959-0103.
Administrator: SAFE-GUARD PRODUCTS INTERNATIONAL, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, 833-959-0103• In Florida, the Administrator
is Safe-Guard Warranty Corporation, Florida License Number 60126, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, 833-959-0103

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GMC Protection Plan Terms & Conditions

1. INTRODUCTION AND PARTIES operating performance as a result of normal wear and tear, prior to
A. The vehicle service contract obligations arising out of the GMC the expiration of the Agreement Coverage Term. A Covered Part has
Protection Plan Vehicle Service Contract (“Agreement”) are between failed when it can no longer perform the function for which it was
GM Protections, LLC, (Florida License Number [TBD]; Oklahoma designed solely because of its condition and not because of the
License Number [TBD]) the service contract provider (hereinafter action or inaction of any non-covered parts.
referred to as “Obligor,” “Provider,” “We,” “Us,” and “Our”), and the P. Payment Plan Provider means the entity through which the
Customer whose information appears on the Registration Page purchase of this Agreement is financed, as listed on the Registration
(hereinafter referred to as “Customer,” “You,” and “Your”). For Page.
administration and claims assistance, please contact the
Q. Permitted Commercial Purpose means a commercial purpose
Administrator at 833-959-0103.
generally categorized as “professional.” A Permitted Commercial
B. Subject to the terms and conditions of this Agreement, We, in return Purpose is generally limited to using the Covered Vehicle for
for payment of the Agreement Retail Price, agree to cover the transportation to and from commercial work-related activities,
approved costs to repair, or to reimburse You for the approved costs including, but not limited to: vehicles used by a single driver for
of parts and labor (not to exceed the manufacturer’s suggested retail sales/services (e.g. real estate, cleaning services, home health/aide
price for part(s) and labor allowances as listed in a nationally care services, gardening, electrician, carpenter and plumber). If You

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recognized parts and labor guide, such as Mitchell or Alldata), to selected the Optional Light Duty Commercial Use Coverage box on
repair or replace a Covered Part due to a Mechanical Breakdown, the Registration Page, please see Section 3(B)(2), Light Duty
subject to the terms, conditions, and limitations herein. Commercial Use Coverage.
2. DEFINITIONS R. Pre-Existing Condition means a condition that, within all
For the purpose of this Agreement, the following terms shall mean: reasonable probability, existed in or on the Covered Vehicle prior to
the Agreement Purchase Date.
A. Administrator means Safe-Guard Products International, LLC, Two
S. Prohibited Commercial Purpose means a commercial purpose
Concourse Parkway, Suite 500, Atlanta, GA 30328, 833-959-0103,
other than a Permitted Commercial Purpose. A Prohibited
except in Florida where the Administrator is Safe-Guard Warranty

PL
Commercial Purpose generally involves using the Covered Vehicle
Corporation, Florida License Number 60126.
to perform commercial work-related functions, including, but not
B. Agreement means this vehicle service contract which You have limited to: hauling, construction work, principal off-road use, pickup
purchased from the Seller. and/or delivery service, daily rentals, livery, carrying passenger for
C. Agreement Coverage Term means the length of time or the number hire (taxi, limousine, or shuttle services), ride share vehicles, towing
of miles, whichever occurs first, for which this Agreement is in effect, or road service operations, government/military use, law
as shown on the Registration Page. enforcement, fire, ambulance or other emergency services,
snowplowing, company pool use, or if the Covered Vehicle is both
D. Consequential Damage means an event or damage that occurs
registered/titled in a company’s name and may be used by multiple
separately as a consequence or result of the failure of any part, such
drivers. If You selected the Optional Light Duty Commercial Use
as loss of time or use, inconvenience, commercial loss, personal
Coverage box on the Registration Page, please see Section 3(B)(2),
injury or property damage.
Light Duty Commercial Use Coverage.
E. Coverage Plan means the coverage plan You selected on the
T. Registration Page means the first page of this Agreement. It lists
Registration Page (Platinum, Silver, or Powertrain).
information regarding You, the Covered Vehicle, the Coverage Plan
F. Covered Part means any original or like replacement part which is selected, and other pertinent information.
not specifically excluded from coverage in Section 5, Exclusions
U. Seller means the automotive dealership or other person or entity
from Coverage.
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described on the Registration Page that sold this Agreement to the
G. Covered Vehicle means the vehicle which is covered by this Customer.
Agreement, as described on the Registration Page. Under this
V. Waiting Period means the lesser of 30 days or 1,000 miles,
Agreement, the Covered Vehicle must be a GMC.
whichever occurs first, from the purchase date of this
H. Current Odometer Reading means the number of miles shown on Agreement if such date differs from the purchase date of the
the Covered Vehicle’s odometer on the Agreement Purchase Date. Covered Vehicle and the Covered Vehicle was no longer
I. Customer, You, Your mean the individual described on the covered by the original manufacturer’s warranty when You
Registration Page (the purchaser/lessee of the Covered Vehicle) or purchased this Agreement. No claims incurred during the
the individual to whom this Agreement was properly transferred. Waiting Period are covered under this Agreement.
J. Dealer if applicable, means the automotive dealership described on W. We, Us, Our, Provider, Obligor mean GM Protections, LLC, Florida
the Registration Page that sold/leased the Covered Vehicle. License Number [TBD]; Oklahoma License Number [TBD], 801
SA

K. Deductible means the amount You are required to pay, as listed on Cherry Street, Suite 3500, Fort Worth, TX 76102, 833-959-0103.
the Registration Page, towards the repair cost of a covered 3. GENERAL AGREEMENT TERMS
Mechanical Breakdown. A. Agreement Coverage Term
L. Grey Market means the Covered Vehicle was manufactured for and If You purchased this Agreement on the same day as the Covered
originally introduced in the Canadian marketplace. Coverage is only Vehicle, then Coverage under this Agreement begins on the
provided for Canadian Grey Market vehicles if you selected the Agreement Purchase Date. The Agreement Coverage Term in
Optional Canadian Grey Market Vehicle Coverage on the months/miles, as listed on the Registration Page, will expire when
Registration page. (i) the number of additional months listed has been reached, as
M. Incidental Damages means any damages or costs incurred by You measured from the Agreement Purchase Date, or (ii) when the
after a Mechanical Breakdown in an effort to avoid additional loss. number of additional miles listed has been reached, as measured
N. Light Duty Commercial Use means a vehicle owned and used by from the Current Odometer Reading, whichever occurs first. If You
an individual for ride share purposes or a company or pool vehicle purchased this Agreement after the date that You purchased
used for the following commercial purposes: business travel, site the Covered Vehicle, then Coverage under this Agreement
inspection, light delivery, service or repair, and snow removal, begins after the expiration of the Waiting Period. However, an
provided that the Covered Vehicle is equipped for snow removal, as additional 30 days and 1,000 miles will be added to the
recommended by the manufacturer. Light Duty Commercial Use is Agreement Coverage Term so that You will not experience any
considered to be a Prohibited Commercial Purpose, unless the reduction in the time or mileage that You selected at the time
Optional Light Duty Commercial Use box was selected on the of purchasing this Agreement. This Agreement may be replaced
Registration Page. If you selected the Optional Light Duty upon expiration in accordance with the guidelines outlined in the
Commercial Use Coverage box on the Registration Page, please Agreement. A request for replacement must be made at least thirty
see Section 3(B)(2), Light Duty Commercial Use Coverage. (30) days and/or one thousand (1,000) miles before the expiration
of the Agreement to qualify for a replacement agreement. Please
O. Mechanical Breakdown means (i) the operational or structural see Dealer for details and current pricing.
failure of a Covered Part due to a defect in materials or workmanship
or (ii) the failure of a Covered Part due to a gradual reduction in
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GMC Protection Plan Terms & Conditions

B. Commercial Use 100 miles, You may contact the Administrator for assistance
1. The Covered Vehicle may be used for any Permitted in changing Your Selling Dealer designation. If the same
Commercial Purpose. Light Duty Commercial Use is Covered Part previously repaired under this Agreement fails
considered to be a Prohibited Commercial Purpose, unless the again, the deductible will be waived.
Optional Light Duty Commercial Use box was selected on the G. Miscellaneous
Registration Page. If You selected the Optional Light Duty 1. If You have any questions regarding this Agreement, You
Commercial Use box on the Registration Page, the Covered should contact the Seller or the Administrator.
Vehicle may be used for any Light Duty Commercial Use,
provided that the Covered Vehicle is eligible for this coverage, 2. This Agreement will be governed by the laws of the state in
as described in Section 3(B)(2), Light Duty Commercial Use which it was sold, unless state law requires otherwise.
Coverage, below. The Covered Vehicle may not be used for 3. No amendment, supplement, or waiver of any provision of this
any Prohibited Commercial Purpose. Agreement will be binding against Us unless it is in writing and
2. LIGHT DUTY COMMERCIAL USE COVERAGE: If You signed by one of the authorized representatives at Our home
selected the Optional Light Duty Commercial Use Coverage office.
box on the Registration Page, the Covered Vehicle may be 4. We may delegate the performance of Our duties and

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used for Light Duty Commercial Use, provided that the Covered obligations and assign Our rights and benefits hereunder, and
Vehicle is eligible for this coverage. Coverage for Light Duty if required by state law, We will provide you with notice of the
Commercial Use is excluded, unless the Optional Light Duty identity of the delegate or assignee.
Commercial Use Coverage box is selected on the Registration
Page and the applicable surcharge is paid by Customer. 5. Our right to recover payment (subrogation): If We make any
Eligible usage is limited to ride share vehicles and company or payment under this Agreement and You have a right to
pool vehicles used for business travel, site inspection, light recover against another party, Your rights shall become Our
delivery, service or repair, and snow removal, provided that the rights and You shall do whatever is reasonably necessary to
Covered Vehicle is equipped for snow removal, as enable Us to enforce these rights. We will not pay for a loss if

C. Payments

PL
recommended by the manufacturer. Cab/chassis, cutaways,
stripped chassis, incomplete vehicles, branded vehicles, and
any vehicles exceeding one (1) ton capacity are not eligible for
coverage.

The repair facility should perform authorized repairs covered under

this Agreement without any charge to You for such repairs. If the
repair facility does charge You for authorized repairs covered under
this Agreement, submit copies of all invoices and receipts
pertaining to the authorized repairs, along with a copy of the
Registration Page to: Administrator, Safe-Guard Products
International, LLC, Two Concourse Parkway, Suite 500, Atlanta,
GA 30328. The amount We will pay for authorized repairs is
limited to the reasonable and customary charges for parts and
labor necessary to repair or replace the Covered Parts. These
charges shall not exceed the manufacturer’s suggested retail
6.

7.
You impair Our rights to recover. Your rights to recover from
others may not be waived. Our subrogation rights become
effective after You are made whole.
Your help and cooperation is required if We ask You to help
Us enforce Your rights against any manufacturer or repair
facility who may be responsible to You for the cost of repairs
covered by this Agreement.
This Agreement is not an insurance policy, a warranty, or
a guarantee.
4. AGREEMENT COVERAGE
A. Covered Parts
In the event of a Mechanical Breakdown of a Covered Part, We
agree to cover the approved costs to repair or to reimburse You for
the approved costs of parts and labor (not to exceed the
manufacturer’s suggested retail price for part(s) and labor
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price for parts and labor as listed in a nationally recognized allowances as listed in a nationally recognized parts and labor
parts and labor guide, such as Mitchell or Alldata. guide, such as Mitchell or Alldata) to repair or replace a Covered
D. Our Options Part, less any applicable deductible, subject to the terms,
conditions, and limitations herein. This Agreement may provide
Administrator will pay the repair facility directly, or reimburse You certain coverages which may already be included in the applicable
for the repair or replacement of any part covered by this Agreement. manufacturer’s warranty. IF THE MECHANICAL BREAKDOWN,
Replacement parts utilized in covered repairs will be OEM new ROADSIDE EVENT OR TRIP INTERRUPTION BENEFIT
or remanufactured parts, unless unavailable; in which case COVERED UNDER THIS AGREEMENT IS ALSO COVERED
We may use parts of like kind and quality. UNDER ANY OTHER WARRANTY, ROADSIDE ASSISTANCE
E. Limits of Liability PROGRAM, SERVICE POLICY, RECALL, OR REPAIR
ADJUSTMENT (“OTHER COVERAGE”), AND IF SUCH OTHER
SA

For any one repair visit, all benefits paid or payable shall not
exceed the actual cash value of the Covered Vehicle at the COVERAGE IS LESS THAN THE COVERAGE PROVIDED
instant prior to the event requiring the immediate repair visit. HEREUNDER, WE WILL PAY THE DIFFERENCE, IF ANY,
The aggregate total of all benefits paid or payable during the BETWEEN THE PAYMENTS DUE UNDER THIS AGREEMENT
Agreement Coverage Term shall not exceed the price You paid AND THE PAYMENTS DUE UNDER THE OTHER COVERAGE.
for the Covered Vehicle. Administrator may require You to Coverage Plans: There are three coverage plans (Powertrain,
provide proof of the price You paid for the Covered Vehicle if Silver, and Platinum) described in this Agreement. The coverage
You purchased this Agreement on a different date than You plan that applies to the Covered Vehicle is determined by the
purchased the Covered Vehicle. The payment or Coverage Plan You selected and purchased, which is identified on
reimbursement for repair or replacement of Covered Parts and the Registration Page.
the benefits stated under RENTAL CAR COVERAGE, 24 HOUR POWERTRAIN COVERAGE PLAN
ROADSIDE ASSISTANCE, and TRIP INTERRUPTION BENEFIT,
are the only remedies available to You. We assume no other Includes coverage for only the following Covered Parts:
obligation or responsibility with regard to the Covered Vehicle. ENGINE: Engine block and cylinder heads and all internally
We neither assume, nor authorize anyone to assume for Us, lubricated parts including pistons, piston rings, pins and cylinder
any additional liability. sleeves; crankshaft, pulley, main bearings, caps and bolts;
F. Deductible and Uncovered Costs connecting rods and rod bearings; camshaft(s), camshaft bearings,
buttons and plugs; timing gears and timing chain or belt and
For each repair visit to which You apply benefits hereunder, tensioner; rocker arms, rocker arm pivots, shafts and bushings;
You will be responsible for the deductible amount listed on the intake and exhaust valves, springs, guides, adjusters, retainers and
Registration Page, and for any other costs not covered by this seats; pushrods and lifters; intake manifold; exhaust manifolds;
Agreement. If no deductible is listed on the Registration Page, balance shaft; water pump; fuel pump; thermostat and thermostat
the deductible will be $0. If You select a disappearing housing; oil pump, cover, gears, pressure relief valve and screen;
deductible as listed on the Registration Page and You return rotor housing, rotors, shims and silent shaft; all internal fasteners,
to the Dealer to have covered repairs made, the deductible will nuts and bolts; turbocharger/supercharger assembly including
be waived. Should Your permanent residence move more than boost valve and wastegate; seals and gaskets. Oil pan; valve,
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GMC Protection Plan Terms & Conditions

timing and side covers; water pump pulley; engine mounts; ELECTRICAL: Alternator housing and all internal parts including
harmonic balancer; flex plate/ flywheel and ring gear; engine oil bearings, bushings, brushes, rectifier bridge, diodes, field coil and
cooler; boost pressure control, recirculation and blow-off valve. rotor; alternator mounting bracket; voltage regulator; starter motor
Engine oil cooling hoses and lines; parts of the emissions reduction housing and all internal parts including bushings, brushes, field
system such as the emissions reduction fluid tank, injectors, windings, starter drive and solenoid; Front and rear wiper motor,
sensors including NOx and exhaust, and the exhaust particulate transmission and linkage; power window motor; window regulators;
filter. Glow plug control system: control/glow plug assembly, glow power seat motor; steering column multifunction switch and
plugs, cold advance relay, and engine control module. The fuel individual switches for turn signal, headlamp, dimmer, wiper,
injection control module, integral oil cooler, transmission adapter washer and speed control; mirror motor switch; brake light switch;
plate, common fuel rails, fuel filter assembly, fuel temperature neutral safety switch; glove box light switch; courtesy light switch;
sensor, and function block. cooling fan relay; air control solenoid; air regulator valve; I.A.C.
TRANSMISSION/TRANSAXLE/TRANSFER CASE: motor; electronic ignition module; ignition lock cylinder; electronic
instrument panel module; ignition coil; engine distributor including
Transmission/transaxle case and all internally lubricated parts shaft, gear, bushings and modules; throttle position sensor; vehicle
including ring and pinion gears; oil pump, cover, gears, housing and speed sensor; M.A.P. sensor; knock sensor and barometric
vanes; torque converter; valve body(s); throttle valve; valve pack; pressure sensor; Cruise control module, servo, cables and

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governor, gear and cover; parking gear and pawl; roll pins; sprags; switches; instrument cluster including speedometer, odometer,
sprockets; chain; springs; stator and shaft; pressure regulator tachometer and all gauges, warning indicators; alarm system or
valve; pressure switches; solenoids; bands; automatic electronic entry systems including remote entry receiver, sender
transmission/transaxle clutch, drums, pistons and steel plates; and module; door lock actuators; mirror motor; power window
planetary and sun gears; servos and rings; blockers; synchronizer switch; power lock switch; rear window defogger; horn and relay;
hubs and keys; bearings; bushings; supports and shafts; control convertible top motor; sunroof motor; electrical headlamp motor;
rings; yoke; extension housing; speedometer drive gears power trunk/hatch release motor, switch and solenoid; power
accumulators and rings; adjusters; all internal fasteners, nuts and sliding door motor and switch; engine and suspension electronic
bolts; shift cover and forks; separate bell housing transfer case and control modules including body control module, electronic control

COMPONENT PARTS ARE NOT COVERED)

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all internal parts contained within the transfer case; seals and
gaskets. Oil pan; TVI/throttle cable; transmission mounts,
transmission oil cooler; transmission cooler hose. (STANDARD
TRANSMISSION CLUTCH ASSEMBLIES AND

DRIVE AXLE: Differential/axle housing(s) and all internally

lubricated parts including the axle flange; ring and pinion
ALL

gear/carrier assembly; spider gears and bearings; pins; retainers;

limited slip clutches, plates and springs; cover; seals and gaskets.
Constant velocity joints; slip joint; front wheel drive axles/halfshafts
and wheel bearings; u-joints; couplings; flex disc; prop shafts;
center support bearings.
HYBRID/ELECTRIC COMPONENTS: Hybrid electric motor; hybrid
electric motor clutch; hybrid electric motor clutch actuator; hybrid
electric transmission oil pump (including control module); seals and
gaskets; inverter/converter/transformer units (including all internal
unit, powertrain control module, transmission control module;
electronic throttle body/control module; crank angle sensor;
camshaft position sensor; throttle position motor; fuel pulse
damper; wide open throttle switch; thermo time switch; fuel pump
relay; ride height sensor and relay; oxygen (O2) sensor; mass air
flow sensor; manifold differential pressure sensor; coolant
temperature sensor; windshield washer pump; oil pressure sending
unit; temperature sending unit; manually-operated switches
STEERING: Gear housing, rack and pinion, internal steering rack
seals, and all internal components; power steering pump and pump
seal; power steering lines/hoses; tilt wheel mechanism; steering
linkage; idler arm; tie rod ends; pitman arms; center link; steering
dampener; steering column shafts, joints and couplings.
BRAKES: Master cylinder and seals; wheel cylinders and seals;
disc brake calipers; power brake booster; hydraulic brake lines,
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fittings and valves; parking brake linkage and cables; anti-lock
components and cover); continuously variable transmission brake system: electronic control unit, wheel / speed sensor(s),
(including all internal components); power split device (including all valve(s), hydraulic unit, accumulator, modulator, and actuator(s);
internal components); reduction/reducer box (including all internal linkage and hardware (backing plates, caliper mounting pins, etc.).
components). Fully electric vehicles are not eligible for
coverage under this Agreement. Any part or component not listed above WILL NOT be covered
and is specifically excluded by the Silver Coverage Plan,
Any part or component not listed above WILL NOT be covered regardless of whether the damage to the non-covered part is
and is specifically excluded by the Powertrain Coverage Plan, caused by a Covered Part.
regardless of whether the damage to the non-covered part is
caused by a Covered Part. PLATINUM COVERAGE PLAN
SILVER COVERAGE PLAN Includes coverage for all Covered Parts listed under the Powertrain
and Silver coverage plans, plus ANY OTHER MECHANICAL
SA

Includes all Covered Parts covered under the POWERTRAIN BREAKDOWN EXCEPT for those items listed in the sections
Coverage Plan, plus the following additional Covered Parts: “Exclusions from Coverage” (Section 5) and “Limits of
FRONT SUSPENSION: Upper and lower control arms, shafts and Liability” (Section 3(E)). All other terms and conditions of this
bushings; struts, shock absorbers, housing and cartridge; Agreement remain unchanged. If a Covered Part causes damage
spindle/steering knuckle and spindle support. Wheel bearings; ball to a non-covered part or component, the repair or replacement
joints and bushings; stabilizer bar, links and bushings; torsion bar, costs associated with the non-covered part or component are
mounts and bushings; track bar, links and bushings; tension covered under the Platinum Plan.
rods/radius arm and bushings. Coil and leaf springs, seats and B. Diagnostics Coverage (included with the Platinum, Silver and
bushings, electronic level control components including pump, Powertrain Coverage Plans)
accumulator, lines and bags.
We will pay for reasonable, necessary and customary diagnostic
REAR SUSPENSION: Upper and lower control arms, shafts and charges incurred in conjunction with a covered repair, not to exceed
bushings; upper and lower ball joints; struts, shock absorbers, the labor time listed in a nationally recognized parts and labor guide
housing and cartridge; wheel bearings; spindle/steering knuckle such as Mitchell or Alldata. DIAGNOSTIC/TEARDOWN TIME
and spindle support; coil springs, seats and bushings, track bars, WILL NOT BE PAID IF THE DIAGNOSIS IDENTIFIES A
links and bushings; electronic level control components including MECHANICAL BREAKDOWN THAT IS NOT COVERED UNDER
pump, accumulator, lines, bags; stabilizer bar, links and bushings. THIS AGREEMENT OR FOR THOSE CONDITIONS WHERE THE
CLIMATE CONTROL: Condenser; compressor; evaporator; PROPER REPAIR IS READILY APPARENT TO THE NORMAL
orifice/expansion; seals and gaskets. Accumulator; receiver drier; SENSES OF SIGHT, TOUCH, SMELL AND/ OR SOUND.
manual climate control unit; clutch assembly including coil, disc and C. Fluid Coverage (included with the Platinum, Silver and
pulley; control cables; cutoff switch; serpentine belt tensioner, Powertrain Coverage Plans)
bearing and pulley. Compressor mounting brackets; idler pulley
and bearings; air conditioning/heater blower motor; pressure lines We will pay for replacement of necessary fluid, oil, grease, lubricant
and hoses; heater core. and approved air conditioning refrigerant that must be
replaced in conjunction with a covered repair. THIS
COVERAGE DOES NOT APPLY TO SHOP SUPPLIES.
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GMC Protection Plan Terms & Conditions

D. Rental Car Coverage (included with the Platinum, Silver and may be reimbursed for one or more of the expenses listed if
Powertrain Coverage Plans) incurred within three (3) days (seventy-two (72) hours) following the
You will be allowed up to forty ($40) dollars per day for a maximum disablement. Reimbursable charges include lodging, meals, and
of ten (10) days for car rental expenses incurred, if required due to transportation, including airline and car rentals, incurred in the
a covered Mechanical Breakdown. You are responsible for vicinity where the disablement occurred. For reimbursement of
obtaining the rental car, and rental car expenses incurred must be expenses, please forward a copy of all paid receipts to 13901
from a licensed rental car agency or authorized dealer. We will then Midway Road, Suite 102-429, Dallas, TX 75244-4388. This
reimburse You or, if possible, the authorized dealer. RENTAL CAR information must be forwarded within sixty (60) days of the
REIMBURSEMENT IS NOT PROVIDED FOR SHOP disablement. You must provide Your name, a copy of this
SCHEDULING OR WORK NOT COVERED BY THIS Agreement, and Your complete address and phone number.
AGREEMENT. YOU MUST RECEIVE PRIOR AUTHORIZATION Trip Interruption Benefit Exclusions: Expenses for mechanical
FOR RENTAL EXPENSES. RENTAL REIMBURSEMENT IS breakdowns, expenses incurred due to theft of the Covered
LIMITED TO DOWNTIME REPAIRS AND ENDS ON THE DATE Vehicle, expenses incurred outside of the 72-hour time limit,
OF REPAIR COMPLETION. meals and lodging not purchased in the vicinity of where the
E. 24 Hour Roadside Assistance (included with the Platinum, Covered Vehicle is repaired or purchases from a provider not

E
Silver and Powertrain Coverage Plans) customarily in the business of selling such services, expenses
incurred in the name of someone other than You or Your
24 Hour Roadside Assistance is available on a “Sign & Drive” basis spouse, telephone calls, photocopying fees, and expenses not
up to one hundred ($100) dollars per occurrence throughout the specifically identified above as covered.
United States and Canada 24 hours a day, 365 days a year. For
prompt service, simply call 888-290-4610 for any of these benefits: G. Lift Kit/Tire Modification Surcharge

1. Towing Assistance: When towing is necessary, as a result Mid-size SUVs and trucks are allowed up to a 4 inch lift and a tire
of a mechanical breakdown, the Covered Vehicle will be modification of up to 33 inches. Full-size trucks and SUVs are
towed to the nearest registered service facility or location of allowed up to a 6 inch lift and a tire modification of up to 35 inches.
For vehicles with tire modifications including oversized rims, this

2.

3.

4.

5.

6.
dollars per occurrence.

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Your choice, up to the benefit limit of one hundred ($100)

Battery Service: If a battery failure occurs, a jump start will

be applied to start the Covered Vehicle.
Flat Tire Assistance: Service consists of the removal of the
flat tire and its replacement with the Covered Vehicle’s spare
tire.
Fuel Service: Up to three (3) times per calendar year, an
emergency supply of up to three (3) gallons of fuel will be
delivered at no additional cost.
Oil, Fluid, and Water Delivery Service: An emergency
supply of oil, fluid or water will be delivered if You are in
immediate need. Payment for these fluids is Your
responsibility, due upon delivery.
Lockout Assistance: If Your keys are locked inside the
surcharge allows for a up to a 2 inch increase in rim diameter. In
order to be eligible for this surcharge, the lift kits/tire modifications
must be installed by the manufacturer or authorized dealer at the
point of purchase/lease of the Vehicle. The Lift Kit/Tire
Modification surcharge must be selected on the Information
Schedule. The odometer must be recalibrated to reflect the
true mileage due to the modification in order for Your Vehicle
to be eligible for coverage. Any modification to Your Vehicle
that voids the original manufacturer's warranty will not be
covered by this Service Contract.
5. EXCLUSIONS FROM COVERAGE
THIS AGREEMENT WILL NOT PAY OR REIMBURSE YOU FOR:
A. ANY LOSS, DAMAGE OR EXPENSE CAUSED BY ACCIDENTS,
ANY ALTERATIONS OR ADDITIONS TO THE COVERED
VEHICLE OR THE PART, USE OF OVERSIZED OR
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Covered Vehicle, assistance will be provided in gaining entry UNDERSIZED TIRES OR WHEELS, ALTERATIONS OR
to the Covered Vehicle. ADDITIONS TO THE COVERED VEHICLE NOT AUTHORIZED
BY ITS MANUFACTURER, ANY NONMANUFACTURER/NON-
“Sign & Drive” means You incur no out-of-pocket expense. 24 Hour
FACTORY INSTALLED PARTS, THE FAILURE OF ANY PART
Roadside Assistance benefit limits are available up to a maximum
NOT COVERED BY THIS AGREEMENT, ACCIDENTAL LOSS;
of one hundred ($100) dollars per incident during the Agreement
Coverage Term. All service fees exceeding this maximum B. ANY LOSS, DAMAGE OR EXPENSE ASSOCIATED WITH ANY
benefit are Your responsibility. Only service requests INSTALLED AFTERMARKET PRODUCTS OR DEVICES NOT
provided through the phone number listed below will be APPROVED BY THE COVERED VEHICLE’S MANUFACTURER;
honored. Services are not available in areas where state C. ANY MECHANICAL BREAKDOWN CAUSED BY ACCIDENTS,
providers are exclusively utilized. For service please call 888- COLLISION, UPSET DAMAGE, FALLING OBJECTS, THEFT,
SA

290-4610. When calling for service, please be prepared to LARCENY, EXPLOSION, LIGHTNING, EARTHQUAKES, FIRE,
provide Your name (as listed on the Registration Page) and the WINDSTORMS, HAIL, WATER, FLOODS, SUBFREEZING
last 7 of the VIN (Vehicle Identification Number) of the Covered TEMPERATURE, MALICIOUS MISCHIEF, VANDALISM, CIVIL
Vehicle. The VIN is located on the Registration Page, on Your COMMOTION, RIOTS, WARS, TERRORISM, CIVIL UNREST;
Auto Insurance card, inside the driver’s side door, or on the
D. THAT PORTION OF THE COST TO REPAIR OR REPLACE A
lower part of the dash board on the driver’s side of the
COVERED PART WHICH IS COVERED BY ANY
Covered Vehicle.
MANUFACTURER WARRANTY OR ANY OTHER COVERAGE
24 Hour Roadside Assistance Exclusions: Expenses for OR OTHER REASON THE MANUFACTURER, IMPORTER,
mechanical breakdowns caused by collision, fire, electric fire DISTRIBUTOR, SELLER OR REPAIRER OF THE COVERED
or meltdown, theft, freezing, vandalism, riot, explosion, VEHICLE WILL REPAIR OR REPLACE THE PART AT ITS
lightning, earthquake, wind storm, hail, water, flood or acts of EXPENSE OR AT A REDUCED COST;
the public enemy or any government authority, or for any
E. ANY INVOICE PRESENTED TO US OR THE ADMINISTRATOR
hazard insurable under standard physical damage insurance
FOR PAYMENT FOR SERVICES NOT PERFORMED AS
policies, whether or not such insurance is in force for the
DESCRIBED AT THE TIME OF AUTHORIZATION;
Covered Vehicle.
F. ANY CLAIM IF THE COVERED VEHICLE’S ODOMETER, SINCE
F. Trip Interruption Benefit (included with the Platinum, Silver
THE AGREEMENT PURCHASE DATE, HAS BEEN ALTERED,
and Powertrain Coverage Plans) DISCONNECTED, IS INOPERABLE, OR ACTUAL MILEAGE
The Trip Interruption Benefit is not available to residents of CANNOT BE DOCUMENTED, OR REASONABLY BE
New York. ESTIMATED;
If the Covered Vehicle suffers a mechanical breakdown, and is one G. ANY CLAIM IF THE COVERED VEHICLE IS USED FOR
hundred (100) miles or more away from Your residence, and the COMPETITIVE DRIVING OR RACING, OR FOR A PROHIBITED
repair is delayed overnight due to the unavailability of required COMMERCIAL PURPOSE, UNLESS YOU HAVE SELECTED
parts, You may qualify for reimbursement up to a one thousand THE OPTIONAL LIGHT DUTY COMMERCIAL USE COVERAGE
($1,000) dollar maximum (two hundred ($200) dollars per day for ON THE REGISTRATION PAGE, AND THE COVERED VEHICLE
up to five (5) days) for emergency travel expenses incurred. You QUALIFIES FOR SUCH COVERAGE, IN WHICH CASE THE
GMVSC 10/22 Page 5 of 16
GMC Protection Plan Terms & Conditions

COVERED VEHICLE IS ELIGIBLE FOR THE USES DESCRIBED T. ANY MAINTENANCE ON THE COVERED VEHICLE;
IN SECTION 3(B)(2), LIGHT DUTY COMMERCIAL USE U. ANY PERSONAL EXPENSES (EXCEPT WHERE NOTED
COVERAGE; UNDER THE TRIP INTERRUPTION BENEFIT) ARISING
H. ANY MECHANICAL BREAKDOWN CAUSED BY MISUSE, BECAUSE THE COVERED VEHICLE IS NOT AVAILABLE FOR
ABUSE, NEGLIGENCE, IMPROPER TOWING, LACK OF YOU TO USE;
MAINTENANCE OF THE FAILED COVERED PART (IF LACK OF V. DAMAGES CAUSED TO YOUR ENGINE RESULTING FROM
MAINTENANCE CAUSED OR CONTRIBUTED TO THE THE INGESTION OF WATER THROUGH THE ENGINE AIR
MECHANICAL BREAKDOWN); INTAKE SYSTEM (COMMONLY REFERRED TO AS WATER
I. ANY MECHANICAL BREAKDOWN CAUSED BY INGESTION);
CONTAMINATION, OVERHEATING, LACK OF COOLANT OR W. IF YOU PURCHASED THIS AGREEMENT AFTER THE DATE
LUBRICANTS, LACK OF OIL VISCOSITY, SLUDGE, YOU PURCHASED THE COVERED VEHICLE, ANY CLAIMS
RESTRICTED OIL FLOW, SALT, RUST AND RUST DAMAGE, OCCURRING DURING THE WAITING PERIOD.
ENVIRONMENTAL DAMAGE, CHEMICALS;
X. ANY CLAIM RELATING TO LIFT KIT/TIRE MODIFICATION
J. THE NEED TO REPAIR OR REPLACE A COVERED PART UNLESS YOU SELECTED THE OPTIONAL LIFT KIT/TIRE
ARISING OR RESULTING FROM THE USE OF THE COVERED

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MODIFICATION COVERAGE ON THE REGISTRATION PAGE
VEHICLE OUTSIDE OF THE UNITED STATES, ITS AND PAID THE APPLICABLE SURCHARGE.
TERRITORIES OR CANADA;
Y. IF THE COVERED VEHICLE HAS BEEN MODIFIED TO PLOW
K. HAZARDOUS WASTE DISPOSAL CHARGES, SNOW, WHETHER THE SNOW PLOW BLADE IS ATTACHED
ENVIRONMENTAL FEES, STORAGE OR FREIGHT CHARGES, TO THE COVERED VEHICLE OR NOT, UNLESS YOU
ADJUSTMENTS, SHOP SUPPLIES, CORE CHARGES, AND SELECTED THE OPTIONAL LIGHT DUTY COMMERCIAL USE
CORRECTION OF RATTLES/SQUEAKS/ WIND SURCHARGE COVERAGE ON THE REGISTRATION PAGE
NOISE/ODORS/WATER LEAKS; AND PAID THE APPLICABLE SURCHARGE.
L. ANY CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, Z. IF THE COVERED VEHICLE IS CONSIDERED A GREY MARKET

M.

N.

O.

P.
FIRE DAMAGE),

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SECONDARY DAMAGES
UNREASONABLE COSTS THAT YOU MAY SUFFER AS A
RESULT OF THE NEED TO REPAIR OR REPLACE A PART;
ANY FAILURE OR DAMAGE TO A COVERED PART CAUSED
BY THE FAILURE OF A NON-COVERED PART;
LIABILITY FOR DAMAGE TO PROPERTY, INJURY TO OR
OR

DEATH OF ANY PERSON ARISING OUT OF THE OPERATION,

MAINTENANCE OR USE OF THE COVERED VEHICLE
WHETHER OR NOT RELATED TO THE COVERED PARTS;
UNDER THE POWERTRAIN AND SILVER COVERAGE PLANS,
ANY PART THAT IS NOT SPECIFICALLY LISTED AS COVERED
UNDER THE COVERAGE PLAN SELECTED;
UNDER THE PLATINUM COVERAGE PLAN, ANY OF THE
FOLLOWING PARTS AND/OR SERVICES: FRICTION CLUTCH
DISC, PRESSURE PLATE AND CLUTCH RELEASE BEARING,
VEHICLE, UNLESS THE COVERED VEHICLE IS A CANADIAN
GREY MARKET VEHICLE AND YOU SELECTED THE OPTION
CANADIAN GREY MARKET COVERAGE
REGISTRATION PAGE AND PAID THE APPLICABLE
SURCHARGE.
ON THE

AA. IF THE COVERED VEHICLE IS A BRANDED VEHICLE OR

BB.
EXCEEDS ONE (1) TON CAPACITY.
ANY MECHANICAL BREAKDOWN, LOSS,
DAMAGE OR EXPENSE THAT RESULTS
FROM A CONDITION EXISTING ON OR
PRIOR TO THE AGREEMENT PURCHASE
DATE (PRE-EXISTING CONDITION).
6. HOW TO FILE A CLAIM
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HINGES, GLASS, GLASS FRAMEWORK AND FASTENING
ADHESIVES, LENSES, SEALED BEAMS, BODY PARTS AND/ When repairs are required, if possible, return the Covered Vehicle
OR PANELS, ALIGNMENT OF BODY PARTS, FLEXIBLE BODY to the Dealer listed on the Registration Page. If You cannot return
PARTS, STRUCTURAL FRAMEWORK, CONVERTIBLE TOP the Covered Vehicle to the Dealer, You must call the Administrator
FRAMEWORK, STRUCTURAL WELDS, REMOVABLE at 833-959-0103 during normal working hours to receive
HARDTOP ASSEMBLIES, BUMPERS, TRIM, MOLDINGS, instructions. If You do not follow Our instructions, We are not
DOOR PANELS, DOOR HANDLES, DOOR LOCK CYLINDERS obligated to reimburse You for the cost of any repairs.
(OTHER THAN IGNITION LOCK CYLINDERS), TIRES, WHEELS, Authorization must be obtained from the Administrator prior to
WHEEL RIMS, WHEEL COVERS, WHEEL BALANCING, WHEEL having the Covered Vehicle repaired. We reserve the right to
ALIGNMENT (UNLESS THE WHEEL ALIGNMENT IS inspect any vehicle before authorization of any repairs. In order to
REQUIRED FOR THE REPAIR OF A COVERED PART), make a claim under this Agreement, You must:
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BATTERIES (EXCEPT FOR HYBRID/ELECTRIC BATTERIES),

A. Provide “teardown authorization” when requested by Us or
WIPER BLADES, BRAKE PADS AND ROTORS, LIGHTS,
Administrator, so that the repair facility can provide an
FUSES, BULBS, FILTERS, LUBRICANTS, OR FLUIDS NOT
accurate diagnosis and estimate of repairs;
REPLACED IN CONJUNCTION WITH A COVERED REPAIR,
UPHOLSTERY, VINYL AND CONVERTIBLE TOPS, PAINT, B. In the event that a Mechanical Breakdown of a Covered Part
BRIGHT METAL, SHEET METAL, FREEZE PLUGS, HEATER occurs when the Administrator’s office is closed and
AND RADIATOR HOSES, EXHAUST SYSTEM, CATALYTIC emergency repairs are necessary, You may follow the claim
CONVERTER; procedures and commence emergency repairs without
securing the Administrator’s prior authorization. However,
Q. HYBRID/ELECTRIC VEHICLE EXCLUSIONS: DAMAGE OR
You or the authorized service representative must notify the
MALFUNCTIONS CAUSED BY IMPROPER STORAGE OR
Administrator of the repairs on the next business day. You
HANDLING OF THE HIGH-VOLTAGE COVERED VEHICLE,
must submit written information and documentation
INCLUDING, BUT NOT LIMITED TO PARKING THE COVERED
concerning the Mechanical Breakdown and repairs no later
VEHICLE FOR MORE THAN TWENTY-FOUR (24) HOURS
than thirty (30) days after the Mechanical Breakdown occurs.
WHEN THE AMBIENT TEMPERATURE IS HIGHER THAN ONE
Reimbursement of emergency repairs will be subject to all
HUNDRED EIGHTEEN (118°F) DEGREES FAHRENHEIT;
terms and conditions of this Agreement and nothing herein
DAMAGE OR MALFUNCTIONS CAUSED BY OPERATION OF
authorizes repairs not otherwise covered. Emergency repairs
THE HIGH- VOLTAGE VEHICLE IN AREAS FLOODED WITH
are those required because the Covered Vehicle was
WATER HIGHER THAN THE BOTTOM OF THE COVERED
inoperable or unsafe to drive. Parts must be available for
VEHICLE’S BODY;
inspection when the Administrator’s office reopens;
R. ANY HOSES AND BELTS NOT SPECIFICALLY LISTED AS
C. Submit a claim for reimbursement to the Administrator with all
COVERED IN SECTION 4, AGREEMENT COVERAGE;
required documents within thirty (30) days of authorization;
S. ANY REPAIRS OF VALVES AND/OR RINGS FOR THE and
PURPOSE OF RAISING THE ENGINE’S COMPRESSION IF
D. Retain all replaced parts until Your claim is settled, as You may
A MECHANICAL BREAKDOWN/FAILURE HAS NOT
be required to submit these parts for inspection.
OCCURRED;
GMVSC 10/22 Page 6 of 16
GMC Protection Plan Terms & Conditions

7. YOUR RESPONSIBILITIES with written documentation from the Lender/Lessor/Payment Plan

Provider stating that the Finance Agreement has been paid in full.
A. You must have the Covered Vehicle serviced according to the
If the cancellation of this Agreement occurs as a result of a default
maintenance schedule provided in the Vehicle Manufacturer’s
under the Finance Agreement or payment plan, or the repossession
Owner’s Manual. You must keep original copies of all repair
of the Covered Vehicle, any refund due may be paid directly to the
orders, invoices, and receipts from the performed services
Lender/Lessor/Payment Plan Provider.
and maintenance, and, if requested, present the originals to
the Administrator; and 10. SETTLEMENT
B. You must use all means to protect the Covered Vehicle from A. Service Contract Reimbursement Policy Statement: If You live
further damage in the event of a Mechanical Breakdown. in Alaska, Arkansas, California, Connecticut, District of
Without limiting this general rule, specifically, You must stop Columbia, Hawaii, Illinois, Iowa, Kentucky, Louisiana, Maryland,
the Covered Vehicle immediately and have it repaired before Massachusetts, Mississippi, Montana, Nebraska, New
driving it further. Failure to comply with the responsibilities Hampshire, New Jersey, New Mexico, New York, North Dakota,
listed in this Section 7, Your Responsibilities, and Section 6, Oklahoma, Oregon, Texas, Vermont, Virginia, Washington, or
How to File a Claim, may result in the denial of Your claim. If Wyoming, Our obligations under this Agreement are fully
You have any questions which cannot be answered by the insured by a Service Contract Reimbursement Insurance Policy

E
Seller, please contact the Administrator. issued by Virginia Surety Company, Inc., 175 W. Jackson Blvd.,
8. TRANSFER Chicago, IL 60604, 800-209-6206. If You have not received Your
claim benefit or a refund for the cancellation of Your Agreement
This Agreement is transferable to a subsequent owner or lessee of within sixty (60) days (thirty (30) days in Alaska) after all claim
the Covered Vehicle when a private party purchases the Covered or cancellation requirements have been met, You may make a
Vehicle directly from the Customer or assumes the Customer’s direct claim against Virginia Surety Company, Inc. at the
lease agreement, subject to a fifty ($50) dollar transfer fee. This address or phone number listed above.
Agreement is not transferable to a subsequent owner or lessee if a
dealership is a party to the resale or lease assumption. To transfer B. Full Faith and Credit Statement: If You do not live in one of the

PL
this Agreement, You must submit Your request in writing by states listed in Section 10.A, all service contract obligations
providing all of the following documents to Administrator at Two under this Agreement are backed by Our full faith and credit
Concourse Parkway, Suite 500, Atlanta, GA 30328, within thirty (30) and are not guaranteed under a service contract reimbursement
days of the Covered Vehicle’s resale or lease assumption: (i) a policy.
completed transfer form (may be obtained by contacting 11. ARBITRATION
Administrator); (ii) a copy of the Registration Page; (iii) the
document demonstrating the sale of the Covered Vehicle to or You agree that all individual claims or disputes arising from or relating to
lease assumption by a private party; and (iv) a check for fifty ($50) this Agreement, whether in contract, tort, pursuant to statute, regulation,
dollars made payable to Administrator. This Agreement is not ordinance or in equity or otherwise and whether Your dispute is with
transferable to another vehicle or to a dealership via sale or trade- Administrator, Provider/Obligor, Seller, or the insurer listed in Section 10,
in. Settlement, will be settled by impartial arbitration. To initiate arbitration,
You must notify Administrator in writing of Your desire to submit Your
9. CANCELLATION issue to arbitration. You are responsible for providing Administrator with
A. Cancellation by You at least three (3) proposed arbitrators. Administrator has the right to
question the proposed arbitrators to confirm neutrality and select any of
You may cancel this Agreement at any time. To cancel this
the three to act as the Arbitrator. If Administrator demonstrates that none
Agreement, You must provide the Administrator or the Seller with
of the three proposed arbitrators are neutral, You may be asked to
M
written notice of Your request to cancel. A copy of Your Agreement proffer additional arbitrators until one is selected. The Arbitrator is
and a current mileage statement must be included with Your written
responsible for setting the ground rules and procedures for the
request for cancellation. The effective date of such cancellation is
arbitration. You agree to abide by the Arbitrator’s decision and share the
the date such written notice and all required documents are cost of arbitration equally, unless the Arbitrator directs otherwise. If this
received by Administrator or Seller. If this Agreement was provided
section conflicts with the statutory or regulatory arbitration provision in
at no cost, You are not entitled to a refund.
the state in which this Agreement was purchased, the state’s arbitration
B. How Refunds are Calculated rules will govern.
This Agreement may be canceled for a full refund of the Agreement
Retail Price within thirty (30) days of the Agreement Purchase Date ADMINISTRATOR WILL INVESTIGATE AND PROSECUTE ANY
(or the expiration of any applicable Waiting Period), if no claim has SUSPECTED FRAUDULENT CLAIMS TO THE FULLEST
been paid. If canceled after thirty (30) days, or if a claim was paid EXTENT OF THE LAW. ADMINISTRATOR WILL CANCEL ANY
SA

during the first thirty (30) days, a pro-rata refund will be calculated AGREEMENT THAT WAS SECURED BY THE CUSTOMER VIA
based upon the greater of time or mileage expired from the FRAUDULENT OR MISREPRESENTATIVE STATEMENTS OR
Agreement Purchase Date and the Current Odometer Reading, ACTIONS.
less any claims paid, and less a fifty ($50) dollar processing fee,
unless otherwise required by applicable law (see Section 12, State- 12. STATE-SPECIFIC AMENDMENTS
Specific Amendments).
ALABAMA
C. Cancellation by Us
1. Section 9(B), Cancellation — How Refunds are Calculated, is
We cannot cancel this Agreement except for material replaced in its entirety by the following: The Agreement may be
misrepresentation, fraud, a substantial breach of Your contractual canceled for a full refund of the Agreement Retail Price, less any
duties under this Agreement, or nonpayment of the Agreement claims paid within thirty (30) days of the Agreement Purchase Date
Retail Price, in which case You will be notified of the reason for (or the expiration of any applicable Waiting Period). A ten (10%)
cancellation and the effective date of cancellation by certified mail percent penalty per month will be applied to any refund for an
prior to the effective date of cancellation. If We cancel this Agreement canceled during the first thirty (30) days that is not paid
Agreement within the first thirty (30) days from the Agreement or credited within forty-five (45) days of Our receipt of Your written
Purchase Date (or the expiration of any applicable Waiting Period), request to cancel the Agreement. After thirty (30) days, a pro-rata
We will return one hundred (100%) percent of the Agreement Retail refund will be calculated based upon the greater of the time or
Price, if no claim has been paid. If We cancel this Agreement after mileage expired from the Agreement Purchase Date and the
the first thirty (30) days, or if We paid a claim during the first thirty Current Odometer Reading, less claims paid, and less a twenty-five
(30) days, We will return one hundred (100%) percent of the ($25) dollar processing fee.
unearned pro-rata Agreement Retail Price, less any claims paid.
2. Section 9(C), Cancellation — Cancellation by Us, is amended to
D. Refunds to Lender/Lessor/Payment Plan Provider include the following: If We cancel this Agreement for any reason
If this Agreement was financed or purchased pursuant to a payment other than non-payment of the Agreement Retail Price or
plan, any refund due under this Agreement will be made payable to misrepresentation at the time of sale, You will be notified of the
the Lender/Lessor/Payment Plan Provider unless You provide Us
GMVSC 10/22 Page 7 of 16
GMC Protection Plan Terms & Conditions

reason for cancellation by certified mail at least five (5) days prior by contacting the Consumer Protection Division of the A.D.I.F.I. at
to the effective date of cancellation. 602-364-2499.
3. Section 11, Arbitration, is amended by the following: The arbitration 4. The Agreement will not be canceled or voided by the Provider or its
shall be held in the county where the Customer lives and in the representatives for Pre-Existing Conditions.
state of Alabama. ARKANSAS
ALASKA 1. The Cancellation section is amended to delete any reference to
1. Section 9(B), Cancellation — How Refunds are Calculated, is claims paid being deducted from any cancellation refund due.
replaced in its entirety by the following: The Agreement may be CALIFORNIA
canceled for a full refund of the Agreement Retail Price within thirty
(30) days of the Agreement Purchase Date (or the expiration of any 1. GM Protections, LLC’s Vehicle Service Contract Provider license
applicable Waiting Period). After thirty (30) days, or if a claim was number # is [TBD].
made during the first thirty (30) days, a pro-rata refund will be 2. Section 10, Settlement, is replaced in its entirety by the following:
calculated based upon the greater of the time or mileage expired Performance to You under this Agreement is guaranteed by a
from the Agreement Purchase Date and the Current Odometer California approved insurance company. You may file a claim with
Reading, less claims paid, less a processing fee in the amount of

E
this insurance company if any promise made in this Agreement has
fifty ($50) dollars or seven and a half (7.5%) percent of the been denied or has not been honored within sixty (60) days of the
unearned Agreement Retail Price, whichever is less. A penalty in date the proof of loss was filed. The name, address and telephone
the amount of ten (10%) percent of the Agreement Retail Price per number of the insurance company is Virginia Surety Company, Inc.,
month will be applied to any refund for a canceled Agreement that 175 West Jackson Blvd., Chicago, Illinois 60604, 1-800-209-6206.
is not paid or credited within forty-five (45) days of Our receipt of If You are not satisfied with the insurance company’s response,
Your written request to cancel the Agreement. You may contact the California Department of Insurance at 1-800-
2. Section 9(C), Cancellation — Cancellation by Us, is replaced in its 927-4357 or access the department’s Internet Website
entirety by the following: We cannot cancel the Agreement except (www.insurance.ca.gov).

3.
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for material misrepresentation or fraud at the time of sale, or non-
payment of the Agreement Retail Price, in which case You will be
notified of the reason for cancellation by certified mail at least five
(5) days prior to the effective date of cancellation. If We cancel the
Agreement for any other reason than for non-payment of the
Agreement Retail Price, during the first thirty (30) days, We will
return one hundred (100%) percent of the Agreement Retail Price,
if no claim has been paid. If We cancel this Agreement for non-
payment or after the first thirty (30) days, or if We paid a claim
during the first thirty (30) days, We will return one hundred (100%)
percent of the unearned pro-rata Agreement Retail Price, less any
claims paid. A penalty in the amount of ten (10%) percent of the
Agreement Retail Price per month will be applied to any refund for
a canceled Agreement that is not paid or credited within forty-five
(45) days of the effective date of cancellation of this Agreement.
Section 2, Definitions — Prohibited Commercial Purpose, is
3. Section 9(B), Cancellation — How Refunds are Calculated, is
replaced in its entirety by the following: The Service Contract
(referred to as the “Agreement”) may be canceled within sixty (60)
days of the Agreement Purchase Date (or the expiration of any
applicable Waiting Period) for a full refund of the Agreement Retail
Price paid if no claims have been made against the Agreement. If
canceled within sixty (60) days of the Agreement Purchase Date
and a claim was made against the Agreement during that time
period, a pro-rata refund will be calculated based upon the greater
of the time or mileage expired from the Agreement Purchase Date
and the Current Odometer Reading. After sixty (60) days, a pro-
rata refund will be calculated based upon the greater of the time or
mileage expired from the Agreement Purchase Date and the
Current Odometer Reading, less a processing fee in the amount of
twenty-five ($25) dollars or ten (10%) percent of the Agreement
Retail Price, whichever is less. The refund amount will be paid
within thirty (30) days of Your written request to cancel the
M
amended to include the following wording: Snowplowing is not
excluded so long as the Covered Vehicle is properly equipped for Agreement.
such use and is only being used as such for personal 4. Section 9(C), Cancellation — Cancellation by Us, is replaced in
(noncommercial) use. its entirety by the following: We may cancel this Service Contract
ARIZONA (referred to as the “Agreement”) within the first sixty (60) days after
the Agreement Purchase Date (or the expiration of any applicable
1. Section 9(B), Cancellation — How Refunds are Calculated, is Waiting Period) only upon providing You with a notice of
replaced in its entirety by the following: The Agreement may be cancellation stating the reason for cancellation postmarked before
canceled within thirty (30) days of the Agreement Purchase Date the sixty-first (61st) day after the Agreement Purchase Date and a
(or the expiration of any applicable Waiting Period) for a full refund full refund of the Agreement Retail Price, unless We have paid a
of the Agreement Retail Price, less any claims paid. After thirty (30) claim hereunder or advised You in writing that We will pay a claim,
days, a pro-rata refund will be calculated based upon the greater of
SA

in which case We will pay to You a pro-rata refund based upon the
the time or mileage expired from the Agreement Purchase Date and greater of the time or mileage expired from the Agreement
the Current Odometer Reading, less any claims paid, and less a Purchase Date and the Current Odometer Reading, less any
cancellation fee in the amount of (i) ten (10%) percent of the approved claims. We may cancel this Agreement for non-payment,
Agreement Retail Price You paid or (ii) fifty ($50) dollars, whichever material misrepresentation, or fraud by You at any time by providing
fee is less. The processing fee will not exceed the amount of any You with a notice of cancellation and a full refund of the Agreement
refund due to the Customer. Retail Price, unless We have paid a claim hereunder or advised
2. Section 9(C), Cancellation — Cancellation by Us, is amended to You in writing that We will pay a claim, in which case We will pay
include the following language: We may only void the Agreement to You a pro-rata refund of the Agreement Retail Price based upon
or deny claims for misuse, fraud, or misrepresentation if those acts the greater of the time or mileage expired from the Agreement
are committed by You or Your authorized representative. If We Purchase Date and the Current Odometer Reading, less any
cancel the Agreement, We will mail You written notice at least thirty approved claims. If We cancel this Agreement for any reason, We
(30) days prior to cancellation. will not charge You a processing fee, any refund due to You will be
3. Section 11, Arbitration, is amended to add the following: Arbitration paid within thirty (30) days of the date of cancellation, the
cannot be an absolute dispute remedy and both parties must agree Agreement will cease to be valid five (5) days after the date the
to arbitration. This arbitration provision does not prohibit an Arizona notice of cancellation is postmarked, and We will pay any covered
resident from following the process to resolve complaints under the claim reported to Us prior to the effective date of cancellation. For
provisions of A.R.S. §20-1095.09, Unfair trade Practices as purposes of this paragraph, a claim will be deemed to have been
outlined by the Arizona Department of Insurance and Financial reported to Us if You have completed the first step required to make
Institutions. To learn more about this process, You may contact the a claim.
Arizona Department of Insurance and Financial Institutions at 100 5. Section 11, Arbitration, is replaced in its entirety by the following:
N. 15th Ave., Suite 261, Phoenix, AZ 85007-2630, Attn: Consumer You and Provider, Administrator, Seller and the Insurance
Protection. You may directly file any complaint with the A.D.I.F.I. Company listed in the Settlement Section (“Us”) agree that all
against a Service Company issuing an approved Service Contract individual claims or disputes arising from or relating to the
under the provisions of A.R.S. §§ 20-1095.04 and/or 20- 1095.09 Agreement will be settled by impartial arbitration. To initiate
arbitration, the aggrieved party must notify the aggrieving
GMVSC 10/22 Page 8 of 16
GMC Protection Plan Terms & Conditions

party in writing of its desire to submit the issue to arbitration. has been tampered with or disabled and You have filed to repair
The aggrieved party is responsible for providing the the odometer; or (4) For nonpayment of the Agreement Retail Price
aggrieving party with at least three (3) proposed arbitrators. by You. If We cancel this Agreement, We will provide You notice of
Potential arbitrators may be found by contacting a dispute cancellation by certified mail at least thirty (30) days prior to the
resolution company (e.g. JAMS or the American Arbitration effective date of cancellation. If We cancel the Agreement, We will
Association (AAA)). The aggrieving party has the right to return one hundred (100%) percent of the unearned pro-rata
question the proposed arbitrators to confirm neutrality and Agreement Retail Price based upon the greater of the time or
select any of the three (3) to act as the Arbitrator. If the mileage expired from the Agreement Purchase Date and the
aggrieving party demonstrates that none of the three (3) Current Odometer Reading, less any claims paid.
proposed arbitrators are neutral, the aggrieving party may be
asked to proffer additional arbitrators until one (1) is selected. 3. Section 6, How to File a Claim, is amended by the following: Submit
The Arbitrator is responsible for setting the ground rules and a claim for reimbursement to Us along with all required documents
procedures for the arbitration, as long as it doesn’t conflict with the within ninety (90) days from the date the damage occurs.
Consumers Legal Remedies Act. The parties agree to abide by 4. Section 11, Arbitration, is replaced in its entirety by the following:
the Arbitrator’s decision and share the cost of arbitration The parties may agree that all individual claims or disputes arising
equally, unless the Arbitrator directs otherwise. If this section from or relating to this Agreement, whether in contract, tort,

E
conflicts with the statutory or regulatory arbitration provision in the pursuant to statute, regulation, ordinance or in equity or otherwise
state in which the Agreement was purchased, the state’s arbitration and whether Your dispute is with Obligor, the Seller, or the
rules will govern. Any arbitration proceedings arising under the Insurance Company listed in the Settlement section, will be settled
Agreement will proceed under procedures outlined in the California by impartial arbitration. To initiate arbitration, You must notify
Arbitration Act. Such procedures can be found in the California Administrator in writing of Your desire to submit Your issue to
Code of Civil Procedure section 1280. The location of arbitration arbitration. You are responsible for providing Administrator with at
will be a location in close proximity to the Customer’s residence. least three (3) proposed arbitrators. Administrator has the right to
The Agreement is subject to the California Consumers Legal question the proposed arbitrators to confirm neutrality and select
Remedies Act (Civ. Code section 1750 et seq.). The “consumer any of the three (3) to act as the Arbitrator. If Administrator

6.

1.

2.

3.
PL
rules” apply to the arbitration procedure.
Section 3(G)(4) is deleted in its entirety.
CONNECTICUT
If You are unable to resolve any disputes arising under this
Agreement, You may file a formal written complaint with the
Consumer Affairs Division of the Connecticut Insurance
Department at PO Box 816, Hartford, CT 06142-0816. You are
entitled to utilize the Insurance Commissioner’s arbitration process
to settle any disputes arising under this Agreement.
If the Agreement Coverage Term is less than one (1) year, the
Agreement Coverage Term will be automatically extended while
any covered repairs are being performed and the Covered Vehicle
is in the custody of a repair facility.
Section 9, Cancellation, is amended to include the following: You
5.

6.

GEORGIA
1.
demonstrates that none of the three (3) proposed arbitrators are
neutral, You may be asked to proffer additional arbitrators until one
(1) is selected. The Arbitrator is responsible for setting the ground
rules and procedures for the arbitration. The Arbitrator’s decision is
non- binding unless the parties agree otherwise. The parties will
share the cost of arbitration equally, unless the Arbitrator directs
otherwise.
The rate charged for this service agreement is not subject to
regulation by the Department of Financial Services — Office of
Insurance Regulation.
Section 8, Transfer, is amended by the following: The reference to
a fifty ($50) dollar transfer fee is deleted and is replaced with a
forty ($40) dollar transfer fee.

Section 5, Exclusions from Coverage, is amended to include:

M
may cancel this Agreement if the Covered Vehicle is returned, sold,
lost, stolen or destroyed. a. Items A and B are amended to include the text “MADE BY YOU
4. Section 11, Arbitration, is amended by the following: The State of OR WITH YOUR KNOWLEDGE.”
Connecticut has established an arbitration process to settle b. Item F is amended to include the text “KNOWN TO YOU.”
disputes between You and Us arising from extended warranty c. Item I — any reference to “SLUDGE” within this item is deleted
contracts. A written complaint may be mailed to: State of in its entirety.
Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attention: Consumer Affairs. The written complaint d. Item W is amended to include the text “KNOWN TO YOU.”
must contain a description of the dispute, the purchase price of the 2. Sections 9(B) and 9(C), Cancellation — How Refunds are
product, the cost of repair of the product, and a copy of the Calculated and Cancellation — Cancellation by Us, are replaced in
Agreement. their entirety by the following: The Agreement may be canceled at
SA

5. Section 10, Settlement, is amended to include the following: To any time. If You cancel the Agreement within the first thirty (30)
make a direct claim under Our service contract reimbursement days from the Agreement Purchase Date (or the expiration of any
insurance policy, You may contact Virginia Surety Company, Inc. applicable Waiting Period), You will receive a refund in the amount
by mail at 175 West Jackson Blvd., Chicago, Illinois 60604 or by of one hundred (100%) percent of the Agreement Retail Price, less
phone at 1-800-209- 6206. any claims paid. After thirty (30) days from the Agreement
Purchase Date, the refund amount will be pro-rata based upon the
6. In house service is not provided for under this Agreement. greater of the time or mileage expired from the Agreement
FLORIDA Purchase Date and the Current Odometer Reading, less any claims
paid, and less a processing fee in the amount of (i) fifty ($50) dollars
1. The Obligor of this Agreement is GM Protections, LLC, Florida
or (ii) ten (10%) percent of the unearned pro-rata Agreement Retail
License Number [TBD], 801 Cherry Street, Suite 3500, Fort
Price, whichever fee is less. A ten (10%) percent penalty per month
Worth, TX 76102.
will be added to any refund that is not paid or credited within forty-
2. Sections 9(B) and 9(C), Cancellation — How Refunds are five (45) days after Our receipt of Your written request to cancel the
Calculated and Cancellation — Cancellation by Us, are replaced in Agreement. We cannot cancel the Agreement except for material
their entirety by the following: The Agreement may be canceled for misrepresentation or fraud at the time of sale, or non-payment of
a full refund of the Agreement Retail Price, less any claims paid, the Agreement Retail Price, in which case You will be notified of the
within sixty (60) days of the Agreement Purchase Date (or the reason for and the effective date of the cancellation by certified mail
expiration of any applicable Waiting Period). After sixty (60) days, at least thirty (30) days prior to the effective date of cancellation. If
a pro- rata refund will be calculated based upon the greater of the We cancel this Agreement, We will refund one hundred (100%)
time or mileage expired from the Agreement Purchase Date and percent of the unearned pro-rata Agreement Retail Price, less any
the Current Odometer Reading, less any claims paid, less a claims paid. In the event of cancellation by Us, any refund amount
processing fee in the amount of the lesser of (a) ten (10%) percent owed will be paid or credited within thirty (30) days of the effective
of the pro-rata refund amount of (b) fifty ($50) dollars. We may date of cancellation.
cancel the Agreement: (1) If there has been a material
3. Section 9(D), Cancellation, is replaced in its entirety by the
misrepresentation or fraud; or (2) If You have failed to maintain the
following: Any refund due under this Agreement will be made
Vehicle as prescribed by the manufacturer; or (3) If the odometer
payable to the Lender/Lessor/Payment Plan Provider unless You
GMVSC 10/22 Page 9 of 16
GMC Protection Plan Terms & Conditions

provide Us with written documentation from the the Purchaser’s county or any other county in Indiana agreed upon
Lender/Lessor/Payment Plan Provider stating that the Finance by both parties.
Agreement has been paid in full. If this Agreement is financed and 3. This service contract is not insurance and is not subject to Indiana
the Covered Vehicle is a total loss or is repossessed, You authorize insurance law.
Your Lender/Lessor/Payment Plan Provider to cancel this
Agreement and receive the refund which shall be calculated in IOWA
accordance with paragraph 2 of the Georgia specific section. 1. If You have questions regarding Your Agreement, You may contact
4. Section 11, Arbitration, is deleted in its entirety the Iowa Securities and Regulated Industries Bureau, Iowa
Insurance Division, 1963 Bell Avenue, Suite 100, Des Moines, Iowa
HAWAII 50315.
1. The following wording is added: Hawaii Revised Statutes requires 2. Section 9(B), Cancellation — How Refunds are Calculated, is
an automobile dealer, unless otherwise excepted, to provide a deleted in its entirety and replaced by the following: This Agreement
warranty covering certain classes of used motor vehicles as may be canceled for a full refund of the Agreement Retail Price
follows: within thirty (30) days of the Agreement Purchase Date (or the
a. Used Units with less than 25,000 miles at the time of sale: expiration of any applicable Waiting Period), if no claim has been

E
Provides coverage for 90 days or 5,000 miles, whichever paid. If canceled after thirty (30) days, or if a claim was paid during
occurs first. Used Units with 25,001 — 50,000 miles at the time the first thirty (30) days, a pro-rata refund will be calculated based
of sale: Provides coverage for 60 days or 3,000 miles, upon the greater of time or mileage expired from the Agreement
whichever occurs first. Purchase Date and the Current Odometer Reading, less any claims
b. Used Units with 50,001 — 75,000 miles at the time of sale: paid, and less a processing fee in the amount of (i) ten (10%)
Provides coverage for 30 days or 1,000 miles, whichever percent of the Agreement Retail Price or (ii) fifty ($50) dollars,
occurs first. whichever fee is less. If You cancel this Agreement within thirty (30)
days of the Agreement Purchase Date, a ten (10%) percent penalty
The Covered Vehicle may be covered by this law. If so, the per month will be applied to any refund not paid or credited to You
following is added to the Agreement: In addition to the dealer

2.

IDAHO
1.
PL
warranty required by this law, You have elected to purchase this
Agreement, which may provide You with additional protection
during the dealer warranty period and provides protection after the
dealer warranty has expired. You have been charged separately
only for the Agreement. The required dealer warranty is provided
free of charge. Furthermore, the terms, coverage plan and
exclusions stated in the Agreement apply only to the Agreement
and are not the terms of the required dealer warranty.
Section 9(B), Cancellation — How Refunds are Calculated, is
amended to include the following: A ten (10%) percent penalty per
month will be applied to any refund not paid or credited within forty-
five (45) days after Our receipt of Your written request to cancel the
Agreement.

Coverage afforded under this motor vehicle service contract is not

3.

4.
within thirty (30) days of Our receipt of Your written request to
cancel the Agreement. In the event You are unable to obtain Your
cancellation refund from Us, You may contact the Insurance
Company listed in Section 10, Settlement. If You cancel this
Agreement, We will mail a written notice to You at least fifteen (15)
days prior to the effective date of termination.
Section 9(C), Cancellation – Cancellation by Us, is amended to
include the following: If We cancel the Agreement for any reason
other than non- payment of the Agreement Retail Price, a material
misrepresentation by You to Us, or a substantial breach of duties
by You relating to the Covered Vehicle or its use, We will provide
You with at least fifteen (15) days’ prior written notice of the
cancellation. The written notice will include the reason for the
cancellation and the effective date of the cancellation.
Used parts will not be used to replace Covered Parts without prior
written authorization from You. Rebuilt parts will not be used to
M
guaranteed by the Idaho Insurance Guarantee Association. replace Covered Parts unless the parts are rebuilt according to
2. The Cancellation section is amended to delete any reference to national standards recognized by the Insurance Division.
claims paid being deducted from any cancellation refund due. 5. This Agreement is subject to the applicable provisions of the Iowa
Consumer Credit Code, Chapter 537.
ILLINOIS
1. Section 9(B), Cancellation — How Refunds are Calculated, is
LOUISIANA
replaced in its entirety by the following: The Agreement may be 1. This Agreement is not insurance. This Agreement is not regulated
canceled for a full refund of the Agreement Retail Price within thirty by the Department of Insurance. Any concerns or complaints
(30) days of the Agreement Purchase Date (or the expiration of any regarding this Agreement may be directed to the Attorney General’s
applicable Waiting Period), if no claims have been filed. After thirty Offices.
(30) days, or if a claim was made during the first thirty (30) days, a 2. Section 9(B), Cancellation — How Refunds are Calculated, is
SA

pro-rata refund will be calculated based upon the greater of the time amended to include the following: A ten (10%) percent penalty per
or mileage expired from the Agreement Purchase Date and the month will be applied to any refund not paid or credited to You
Current Odometer Reading, less claims paid, and less a processing within forty-five (45) days of Our receipt of Your written request to
fee of fifty ($50) dollars or ten (10%) percent of the Agreement cancel the Agreement.
Retail Price, whichever is less.
3. Section 9(C), Cancellation — Cancellation by Us, is amended by
INDIANA the following: If We cancel this Agreement for any reason other than
2. Section 11, Arbitration, is replaced in its entirety by the following: material misrepresentation, non-payment of the Agreement Retail
The parties may agree that all individual claims or disputes arising Price, or a substantial breach of duties by You relating to the
from or relating to this Agreement, whether in contract, tort, Covered Vehicle, We will provide You with at least fifteen (15) days
pursuant to statute, regulation, ordinance or in equity or otherwise written notice prior to the effective date of cancellation stating the
and whether Your dispute is with Administrator, Obligor, or the effective date of and reason for cancellation.
Seller, will be settled by impartial arbitration. To initiate arbitration, MAINE
You must notify Administrator in writing of Your desire to submit
1. Sections 9(B) and 9(C), Cancellation — How Refunds are
Your issue to arbitration. You are responsible for providing
Calculated and Cancellation — Cancellation by Us, are replaced in
Administrator with at least three (3) proposed arbitrators.
their entirety by the following: The Agreement may be canceled for
Administrator has the right to question the proposed arbitrators to
a full refund of the Agreement Retail Price, including any sales tax
confirm neutrality and select any of the three (3) to act as the
refund required pursuant to state law, within thirty (30) days of the
Arbitrator. If Administrator demonstrates that none of the three (3)
Agreement Purchase Date (or the expiration of any applicable
proposed arbitrators are neutral, You may be asked to proffer
Waiting Period) provided that no claims were made during the first
additional arbitrators until one (1) is selected. The Arbitrator is
thirty (30) days. The right to cancel the Agreement during the first
responsible for setting the ground rules and procedures for the
thirty (30) days is not transferable and only applies to the Customer
arbitration. The Arbitrator’s decision is non-binding unless the
listed on the Registration Page. A ten (10%) percent penalty per
parties agree otherwise. The parties will share the cost of arbitration
month will be applied to any refund not paid or credited within forty-
equally, unless the Arbitrator directs otherwise. Arbitrations will
five (45) days after Our receipt of Your written request to cancel the
take place under the laws of the state of Indiana and will be held in
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GMC Protection Plan Terms & Conditions

Agreement during the first thirty (30) days. An Agreement canceled only for the Agreement. The required dealer warranty is provided
by the Customer during the first thirty (30) days under which a claim free of charge. Furthermore, the definitions, coverage plan, and
was made during the first thirty (30) days, or an Agreement exclusions stated in the Agreement apply only to the Agreement
canceled by the Customer after the first thirty (30) days are both and are not the terms of the required dealer warranty.
eligible for a pro-rata refund calculated based upon the greater of MICHIGAN
the time or mileage expired from the Agreement Purchase Date and
the Current Odometer Reading, less claims paid, and less a 1. The following wording is added to this Agreement: If the
processing fee in the amount of (i) ten (10%) percent of the performance of this Agreement is interrupted because of a strike or
Agreement Retail Price or (ii) fifty ($50) dollars, whichever fee is work stoppage at Our place of business, the effective period of the
less. We cannot cancel the Agreement except for material Agreement shall be extended for the period of the strike or work
misrepresentation or fraud at the time of sale or in presenting a stoppage.
claim for service, lack of proper maintenance, non-payment of the MINNESOTA
Agreement Retail Price, or the discovery of an act or omission by
1. Section 9(B), Cancellation — How Refunds are Calculated, is
You or Your violation of any condition of the Agreement or a
amended to include the following: A ten (10%) percent penalty per
material change in the nature or extent of the required service or
month will be added to a refund that is not paid within forty-five (45)
repair which occurred after the Agreement Purchase Date that

E
days after Our receipt of Your written request to cancel the
substantially or materially increases the service required under the
Agreement, in which case You will be notified of the reason for Agreement.
cancellation by certified mail at least fifteen (15) days prior to the 2. Section 9(C), Cancellation — Cancellation by Us, is amended to
effective date of cancellation. The written notice will state the include the following: If We cancel this Agreement, We will mail a
effective date of and the reason for the cancellation. If We cancel written notice to You at Your last known address contained in Our
the Agreement during the first thirty (30) days, We will return one records at least fifteen (15) days before the effective date of the
hundred (100%) percent of the Agreement Retail Price, if no claim cancellation. Only five (5) days’ prior written notice is required if the
has been paid. If We cancel this Agreement after the first thirty (30) reason for cancellation is non-payment of the Agreement Retail
days, or if We paid a claim during the first thirty (30) days, We will Price, a material misrepresentation by You to Us, or a substantial

2.

MARYLAND
1.

2.
PL
return one hundred (100%) percent of the unearned pro-rata
Agreement Retail Price, less any claims paid.
Section 11, Arbitration, is amended as follows: Any arbitration
related to this Agreement shall take place in Maine.

Section 9(B), Cancellation — How Refunds are Calculated, is

amended to include the following: A ten (10%) percent penalty per
month will be added to a refund that is not paid within forty-five (45)
days after Our receipt of Your written request to cancel the
Agreement.
Section 3(A), Agreement Coverage Term, is amended to include
the following: The Agreement Coverage Term will automatically
extend if We fail to perform the services under the terms and
conditions this Agreement, and this Agreement will not terminate
until the services are provided in accordance with the terms and
3.
breach of duties by You relating to the Covered Vehicle or its use.
The written notice must state the effective date of the cancellation
and the reason for the cancellation.
The following wording is added to this Agreement: The Agreement
does not provide coverage when the responsibility for repair is
covered by the Warranty provided by the dealer. The dealer is
required by Minnesota Statute 325F.662 to provide an express
dealer warranty for used vehicles with less than seventy-five
thousand (75,000) miles at the time of sale. The required dealer
warranty covers vehicles with less than thirty-six thousand (36,000)
miles for sixty (60) days or two thousand five hundred (2,500) miles,
whichever comes first. The required dealer warranty covers
Vehicles with less than seventy-five thousand (75,000) miles, but
more than thirty-six thousand (36,000) miles, for thirty (30) days or
one thousand (1,000) miles, whichever comes first. Some
limitations and exclusions apply. This Agreement merely contains
M
conditions of this Agreement. a general summary of the required dealer warranty. For details, You
should refer to Minnesota Statute 325F.662.
MASSACHUSETTS
MISSISSIPPI
1. The Obligor of this Agreement is the Dealer listed on the
Registration Page. This Agreement is between the Dealer and the 1. Section 9(B), Cancellation - How Refunds are Calculated, is
Customer. Dealer has appointed Safe-Guard Products replaced in its entirety by the following: This Agreement may be
International, LLC (“Safe- Guard”) as the authorized administrator canceled for a full refund of the Agreement Retail Price within thirty
of this Agreement. Safe-Guard neither assumes nor has any liability (30) days of the Agreement Purchase Date (or the expiration of any
whatsoever for the obligations of this Agreement. applicable Waiting Period), if no claim has been paid. If canceled
after thirty (30) days, or if a claim was paid during the first thirty (30)
2. The following wording is added: THE COVERAGE YOU ARE
days, a pro-rata refund will be calculated based upon the greater of
BUYING IS NOT REQUIRED IN ORDER TO REGISTER OR
SA

time or mileage expired from the Agreement Purchase Date and

FINANCE A COVERED VEHICLE. THE BENEFITS PROVIDED
the Current Odometer Reading, less any claims paid, and less a
MAY DUPLICATE EXPRESS MANUFACTURER’S OR SELLER’S
fee in the amount of fifty ($50) dollars or ten (10%) percent of the
WARRANTIES THAT COME AUTOMATICALLY WITH EVERY
Agreement Retail Price, whichever is less. A ten (10%) percent
SALE. YOU CAN BE REQUIRED BY THE SELLER OF THIS
penalty per month will be added to any refund that is not paid or
COVERAGE TO PURSUE THOSE WARRANTIES WHICH ARE
credited within forty-five (45) days after Our receipt of Your written
AVAILABLE TO YOU WITHOUT THE SERVICE CONTRACT.
request to cancel the Agreement.
Chapter 90, Section 7N 1/4 of Massachusetts General Laws
requires an automobile dealer to provide a Warranty covering 2. Section 9(C), Cancellation - Cancellation by Us, is replaced in its
certain classes of used motor units as follows: entirety by the following: We cannot cancel this Agreement except
for material misrepresentation, a substantial breach of Your
a. Used Units with less than 40,000 miles at the time of sale:
contractual duties under this Agreement, or nonpayment of the
Provides coverage for 90 days or 3,750 miles, whichever
Agreement Retail Price, in which case You will be notified of the
occurs first.
reason for cancellation and the effective date of cancellation by
b. Used Units with 40,000 miles - 80,000 miles at the time of sale: certified mail at least thirty (30) days prior to the effective date of
Provides coverage for 60 days or 2,500 miles, whichever cancellation. If We cancel this Agreement for any reason other than
occurs first. nonpayment of the Agreement Retail Price, during the first thirty
c. Used Units with 80,001 miles - 125,000 miles at the time of sale: (30) days, We will return one hundred (100%) percent of the
Provides coverage for 30 days or 1,250 miles, whichever Agreement Retail Price, if no claim has been paid. If We cancel this
occurs first. Agreement for non-payment or after the first thirty (30) days, or if
We paid a claim during the first thirty (30) days, We will return one
The Covered Vehicle may be covered by this law. If so, the
hundred (100%) percent of the unearned pro-rata Agreement Retail
following is added to this Agreement: In addition to the dealer
Price, less any claims paid.
warranty required by this law, You have elected to purchase the
Agreement, which may provide You with additional protection 3. Section 11, Arbitration, is deleted in its entirety.
during the dealer warranty period and provides protection after the
dealer warranty has expired. You have been charged separately
GMVSC 10/22 Page 11 of 16
GMC Protection Plan Terms & Conditions

MISSOURI required under the Agreement, Your fraud or material

misrepresentation in obtaining the Agreement or in presenting a
1. Section 9(B), Cancellation — How Refunds are Calculated, is
claim for service thereunder, or the discovery of an act or omission
replaced in its entirety by the following: This Agreement may be
by You or Your violation of any condition of the Agreement, or a
canceled for a full refund of the Agreement Retail Price within thirty
material change in the nature or extent of the required service or
(30) days of the Agreement Purchase Date (or the expiration of any
repair which occurred after the Agreement Purchase Date that
applicable Waiting Period), less any claims paid. After thirty (30)
substantially or materially increases the service required under the
days, a pro-rata refund will be calculated based upon the greater of
Agreement. If We cancel this Agreement, You will be notified of
the time or mileage expired from the Agreement Purchase Date and
the reason for cancellation and the effective date of cancellation
the Current Odometer Reading, less any claims paid, less a fifty
by certified mail at least fifteen (15) days prior to the effective date
($50) dollar processing fee. If You cancel this Agreement within
of cancellation. If We cancel this Agreement during the first thirty
thirty (30) days of the Agreement Purchase Date, a ten (10%)
(30) days, We will return one hundred (100%) percent of the
percent penalty per month will be added to a refund that is not paid
Agreement Retail Price, if no claim has been paid. If We cancel this
within forty-five (45) days after Our receipt of Your written request
Agreement after the first thirty (30) days, or if We paid a claim
to cancel the Agreement. If You cancel this Agreement, We will mail
during the first thirty (30) days, We will return one hundred (100%)
a written notice to You within forty-five (45) days of the effective
percent of the unearned pro-rata Agreement Retail Price and You

E
date of termination.
will not be charged a cancellation fee. In the event of cancellation
2. Section 11, Arbitration, is replaced in its entirety by the following: by Us, any refund amount owed will be paid or credited within thirty
Arbitration is not mandatory for disputes which may arise from this (30) days of the effective date of cancellation.
Agreement, but may be chosen voluntarily by the parties to this
3. This Agreement is not renewable and expires in accordance with
Agreement.
the selected Agreement Coverage Term in months or miles,
MONTANA whichever occurs first.
1. Section 9(C), Cancellation — Cancellation by Us, is amended to 4. Section 11, Arbitration, is amended to include the following: The
include the following: If We cancel this Agreement, notice of such laws of the state of Nevada shall govern all matters arising out of

NEBRASKA
1.

2.
3.
PL
cancellation will be delivered to You at Your last known address at
least five (5) days prior to cancellation. The notice of cancellation
will state the effective date of the cancellation and the reason for
cancellation. If cancellation is due to non-payment of the
Agreement Retail Price, or a material misrepresentation by You to
Us relating to the Vehicle or its use, such notice will not be required.

The issuer of the motor vehicle service contract reimbursement

insurance policy is not a domestic entity and the Department of
Insurance can give no assurance that the issuer has adequate
reserves to cover potential losses.
Section 11, Arbitration, is deleted in its entirety.
Section 3(E), Limits of Liability, is replaced in its entirety by the
following: For any one repair visit, all benefits paid or payable shall
not exceed the actual cash value of the Covered Vehicle as
5.

6.

7.
or relating to the Agreement and all transactions contemplated by
this Agreement, including, without limitation, the validity,
interpretation, construction, performance and enforcement of this
Agreement.
If You are not satisfied with the manner in which Your claim is being
handled under this Agreement, You may contact the Commissioner
by using the following toll-free number of the Division: 888-872-
3234.
Section 8, Transfer, is amended by the following: Any reference to
a fifty ($50) dollar transfer fee is deleted in its entirety and replaced
with a twenty-five ($25) dollar transfer fee.
Section 5, Exclusions from Coverage, is amended by the following:
a. Item A is replaced in its entirety by the following: This
Agreement will not cover any loss, damage or expense caused
by accidents or by the use of undersized tires or wheels.
M
determined by the NADA Official Used Car Guide at the instant Additionally, this Agreement will not cover any unauthorized or
prior to the most recent loss. The aggregate total of all benefits paid non-manufacturer recommended modifications to the Covered
or payable during the Agreement Coverage Term shall not exceed Vehicle, or any loss, damage, or expenses arising from such
the price You paid for the Covered Vehicle. Administrator may unauthorized or non-manufacturer recommended
require You to provide proof of the price You paid for the Covered modifications. However, if the Covered Vehicle is modified or
Vehicle if You purchased this Agreement on a different date than repaired in an unauthorized or non-manufacturer
You purchased the Covered Vehicle. The payment or recommended manner, We will not automatically suspend all
reimbursement for repair or replacement of Covered Parts and the coverage under this Agreement. Rather, this Agreement will
benefits stated under RENTAL CAR COVERAGE, 24 HOUR continue to provide any applicable coverage that is not related
ROADSIDE ASSISTANCE, and TRIP INTERRUPTION BENEFIT to the unauthorized or non-manufacturer recommended
are the only remedies available to You. We assume no other modification, or any loss, damage, or expense arising
SA

obligation or responsibility with regard to the Covered Vehicle. We therefrom, unless such coverage is otherwise excluded by the
neither assume, nor authorize anyone to assume for Us, any terms and conditions of this Agreement.
additional liability. b. Item D is replaced in its entirety by the following: This
NEVADA Agreement will not cover that portion of the cost to repair or
replace a Covered Part which is covered by any manufacturer
1. Section 9(B), Cancellation — How Refunds are Calculated, is
warranty, or any other coverage or other reason that the
deleted in its entirety and replaced with the following: This
manufacturer, importer, distributor, seller or repairer of the
Agreement may be canceled for a full refund of the Agreement
Covered Vehicle will repair or replace the part at its own
Retail Price within thirty (30) days of the Agreement Purchase Date
expense or at a reduced cost; coverage under this Agreement
(or the expiration of any applicable Waiting Period), if no claim has
will only be provided for that amount which is in excess of any
been paid. If canceled after thirty (30) days, or if a claim was paid
other applicable coverage.
during the first thirty (30) days, a pro-rata refund will be calculated
based upon the greater of time or mileage expired from the NEW HAMPSHIRE
Agreement Purchase Date and the Current Odometer Reading, 1. In the event You do not receive satisfaction under this Agreement,
less a twenty-five ($25) dollar cancellation fee. Under no You may contact the New Hampshire Insurance Department, 21
circumstances will any claims paid or covered services provided South Fruit Street, Suite 14, Concord, NH 03301, 603-271-2261 or
under this Agreement be deducted from the refund amount. If You 1-800- 852-3416.
cancel this Agreement within thirty (30) days of the Agreement
Purchase Date, a ten (10%) percent penalty of the Agreement 2. Section 9(B), Cancellation — How Refunds are Calculated, is
Retail Price per thirty (30) day period will be applied to any refund replaced in its entirety by the following: The Agreement may be
not paid or credited within forty-five (45) days after Our receipt of canceled for a full refund of the Agreement Retail Price within thirty
Your written request to cancel the Agreement. (30) days of the Agreement Purchase Date (or the expiration of any
applicable Waiting Period). After thirty (30) days, a pro-rata refund
2. Section 9(C), Cancellation — Cancellation by Us, is deleted in its will be calculated based upon the greater of the time or mileage
entirety and replaced with the following: We may only cancel this expired from the Agreement Purchase Date and the Current
Agreement for Your failure to pay an amount when due, Your Odometer Reading, less a processing fee in the amount of the
conviction of a crime which results in an increase in the service
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GMC Protection Plan Terms & Conditions

lesser of ten (10%) percent of the Agreement Retail Price or fifty NEW YORK
($50) dollars.
1. The following wording is added to this Agreement: Section II(C) of
3. Section 9(C), Cancellation — Cancellation by Us, is replaced in its New York General Business Law requires an automobile dealer,
entirety by the following: We cannot cancel this Agreement except unless otherwise excepted, to provide a Warranty covering certain
for material misrepresentation, fraud, a substantial breach of Your classes of used motor vehicles as follows:
contractual duties under this Agreement, or nonpayment of the
a. Used Units with 36,000 miles or less at the time of sale:
Agreement Retail Price, in which case You will be notified of the
provides coverage for 90 days or 4,000 miles, whichever occurs
reason for cancellation and the effective date of cancellation by
first.
certified mail prior to the effective date of cancellation. If We cancel
this Agreement within the first thirty (30) days from the Agreement b. Used Units with 36,001 miles — 80,000 miles at the time of
Purchase Date (or the expiration of any applicable Waiting Period), sale: provides coverage for 60 days or 3,000 miles, whichever
We will return one hundred (100%) percent of the Agreement Retail occurs first.
Price, if no claim has been paid. If We cancel this Agreement after c. Used Units with 80,001 miles — 100,000 miles at the time of
the first thirty (30) days, or if We paid a claim during the first thirty sale: provides coverage for 30 days or 1,000 miles, whichever
(30) days, We will return one hundred (100%) percent of the occurs first.

E
unearned pro-rata Agreement Retail Price. 2. The Trip Interruption Benefit referenced in Section 4(F) is
4. Section 11, Arbitration, is subject to the state rules governing the unavailable to New York residents and is deleted in its entirety.
arbitration of disputes as set forth in RSA 542. 3. Section 9(C), Cancellation — Cancellation by Us, is amended to
NEW JERSEY include the following: If We cancel the Agreement, We will provide
1. Section 9(B), Cancellation — How Refunds are Calculated, is You with written notice at least fifteen (15) days prior to cancellation
amended to include the following: A penalty in the amount of ten and state the effective date for the cancellation and the reason for
(10%) percent of the Agreement Retail Price per month will be the cancellation.
applied to any refund not paid or credited within forty- five (45) days 4. Section 9(B), Cancellation — How Refunds are Calculated, is

2.

1.
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after Our receipt of Your written request to cancel the Agreement.
Section 9(C), Cancellation — Cancellation by Us, is amended to
include the following: If We cancel this Agreement for any reason
other than (a) Your failure to pay the Agreement Retail Price, (b)
Your or Your representative’s material misrepresentation or
omission, or (c) Your or Your representative’s substantial breach of
contractual obligations concerning the Covered Vehicle or its use,
You will be provided with at least fifteen (15) days prior written
notice of the effective date of cancellation and the reason for
cancellation.
NEW MEXICO
Section 9(B), Cancellation — How Refunds are Calculated, is
deleted in its entirety and replaced with the following: This
Agreement may be canceled for a full refund of the Agreement
Retail Price within thirty (30) days of the Agreement Purchase Date
(or the expiration of any applicable Waiting Period), if no claim has
amended to include the following: A ten (10%) percent penalty per
month shall be added to a refund that is not made within thirty (30)
days of Our receipt of Your written request to cancel the
Agreement.
NORTH CAROLINA
1. Section 9(B), Cancellation — How Refunds are Calculated, is
replaced in its entirety by the following: This Agreement may be
canceled for a full refund of the Agreement Retail Price within thirty
(30) days of the Agreement Purchase Date (or the expiration of any
applicable Waiting Period), if no claim has been paid. If canceled
after thirty (30) days from the Agreement Purchase Date, or if a
claim was paid during the first thirty (30) days from the Agreement
Purchase Date, the refund amount will be calculated pro-rata based
upon the greater of the time or mileage expired from the Agreement
Purchase Date and the Current Odometer Reading, less any claims
paid, and less a processing fee in the amount of ten (10%) percent
M
been paid. If canceled after thirty (30) days, or if a claim was paid of the amount of the pro-rata refund or fifty ($50) dollars, whichever
during the first thirty (30) days, a pro-rata refund will be calculated is less.
based upon the greater of time or mileage expired from the OHIO
Agreement Purchase Date and the Current Odometer Reading, 1. This Agreement is not insurance and is not subject to the insurance
less any claims paid, and less a fee in the amount of (i) ten (10%) laws of this state.
percent of the Agreement Retail Price or (ii) fifty ($50) dollars,
whichever fee is less. If You cancel this Agreement within thirty (30) OKLAHOMA
days of the Agreement Purchase Date, a ten (10%) percent penalty 1. This is not an insurance contract. Coverage afforded under this
of the Agreement Retail Price per thirty (30) day period or portion Agreement is not guaranteed by the Oklahoma Insurance Guaranty
thereof will be applied to any refund not paid or credited within sixty Association.
(60) days after Our receipt of Your written request to cancel the
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2. Section 9(B), Cancellation — How Refunds are Calculated, is

Agreement.
replaced in its entirety by the following: The Agreement may be
2. Section 9(C), Cancellation — Cancellation by Us, is amended to canceled for a full refund of the Agreement Retail Price within thirty
include the following: After seventy (70) days, We may only cancel (30) days of the Agreement Purchase Date (or the expiration of any
this Agreement for Your failure to pay an amount when due, Your applicable Waiting Period) if no claims have been authorized or
conviction of a crime which results in an increase in the service paid. After thirty (30) days, or if a claim was authorized or paid
required under the Agreement, Your fraud or material within the first thirty (30) days, a pro-rata refund will be calculated
misrepresentation in obtaining the Agreement or in presenting a based upon the greater of the time or mileage expired from the
claim for service thereunder, or the discovery of an act or omission Agreement Purchase Date and the Current Odometer Reading,
by Your or Your violation of any condition of the Agreement or a less claims paid, less a processing fee in the amount of ten (10%)
material change in the nature or extent of the required service or percent of the pro-rata refund amount or fifty ($50) dollars,
repair which occurred after the Agreement Purchase Date that whichever is less.
substantially or materially increases the service required under the
3. Section 9(C), Cancellation — Cancellation by Us, is amended to
Agreement. No cancellation is effective until at least fifteen (15)
include the following: If We cancel the Agreement, We will mail You
days prior written notice of the effective date and the reason for
written notice at least thirty (30) days prior to the effective date of
cancellation is mailed to You.
cancellation.
3. This Agreement is non-renewable.
4. Oklahoma service warranty statutes do not apply to commercial
4. Final contract price to be determined prior to presentation to use references in service warranty contracts.
consumer for signature. See NMSA 1978 Section 59A-58-10.
5. Section 11, Arbitration, is replaced in its entirety by the following:
5. Section 10, Settlement, is amended to include the following: If You The parties may agree that all individual claims or disputes arising
have any concerns regarding the handling of your claim, You may from or relating to this Agreement, whether in contract, tort,
contact the Office of Superintendent of Insurance at 855-427-5674. pursuant to statute, regulation, ordinance or in equity or otherwise
and whether Your dispute is with Obligor, the Selling Dealer, or the
Insurance Company listed in the Settlement section, will be settled
by impartial arbitration. To initiate arbitration, You must notify
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GMC Protection Plan Terms & Conditions

Administrator in writing of Your desire to submit Your issue to written notice at least five (5) days prior to cancellation and state
arbitration. You are responsible for providing Administrator with at the effective date of cancellation and the reason for cancellation.
least three (3) proposed arbitrators. Administrator has the right to 4. Unresolved complaints concerning a provider or questions
question the proposed arbitrators to confirm neutrality and select concerning the registration of a service contract provider may be
any of the three (3) to act as the Arbitrator. If Administrator addressed to the Texas Department of Licensing and Regulation,
demonstrates that none of the three (3) proposed arbitrators are P.O. Box 12157, Austin, Texas 78711, telephone number 512-463-
neutral, You may be asked to proffer additional arbitrators until one 6599 or 1-800-803-9202.
(1) is selected. The Arbitrator is responsible for setting the ground
rules and procedures for the arbitration. The Arbitrator’s decision is UTAH
non- binding unless the parties agree otherwise. The parties will 1. Coverage afforded under this Agreement is not guaranteed by the
share the cost of arbitration equally, unless the Arbitrator directs Property and Casualty Guaranty Association.
otherwise. 2. Section 6, How to File a Claim, is amended to include the following:
OREGON Your failure to contact the Administrator or provide claim
1. Section 11, Arbitration, is replaced in its entirety by the following: documentation within the specified time frame will not invalidate
The parties may agree that all individual claims or disputes arising Your claim if You can demonstrate that it was not reasonably

E
from or relating to this Agreement, whether in contract, tort, possible to give notice, file Your claim, or provide claim
pursuant to statute, regulation, ordinance or in equity or otherwise, documentation within the prescribed time frame, and that Your
and whether Your dispute is with Obligor, the Dealer or the notice and/or claim documentation was provided as soon as
Insurance Company listed in the Section 10, Settlement, will be reasonably possible. Emergency Repairs are not limited to those
settled by impartial arbitration in accordance with the Oregon required because the Covered Vehicle is inoperable or unsafe to
Uniform Arbitration Act. To initiate arbitration, You must notify Us in drive.
writing of Your desire to submit Your issue to arbitration. You are 3. Section 11, Arbitration, is replaced in its entirety by the following:
responsible for providing Us with at least three (3) proposed Any matter in dispute between You and Us may be subject to
arbitrators. We have the right to question the proposed arbitrators arbitration as an alternative to court action pursuant to the rules of

PL
to confirm neutrality and select any of the three (3) to act as the
Arbitrator. If We demonstrate that none of the three (3) proposed
arbitrators are neutral, the Arbitrator will be appointed
accordance with O.R.S. § 36.645. The Arbitrator is responsible for
setting the ground rules and procedures for the arbitration. The
Arbitrator’s decision is non-binding unless the parties agree
otherwise. The parties will share the cost of arbitration equally,
unless the Arbitrator directs otherwise. Arbitrations will take place
under the laws of the state of Oregon and will be held in Your county
of residence, or any other county in Oregon agreed to by You and
Us.
SOUTH CAROLINA
1. Section 9(B), Cancellation — How Refunds are Calculated, is
amended to include the following: If You cancel the Agreement
within thirty (30) days of the Agreement Purchase Date (or the
in

4.
the American Arbitration Association, a copy of which is available
on request from the Administrator. Any decision reached by
arbitration shall be binding upon both You and Us. The Arbitration
award may include attorney’s fees if allowed by state law and may
be entered as a judgment in any court of proper jurisdiction. Nothing
in this section shall preclude You from bringing an action arising
under this Agreement in a small claims court having proper
jurisdiction.
Sections 9(B) and 9(C), Cancellation — How Refunds are
Calculated and Cancellation — Cancellation by Us, are deleted and
replaced in their entirety by the following: The Agreement may be
canceled for a full refund of the Agreement Retail Price, less any
claims paid, within sixty (60) days of the Agreement Purchase Date
(or the expiration of any applicable Waiting Period). After sixty (60)
days, a pro-rata refund will be calculated based upon the greater of
the time or mileage expired from the Agreement Purchase Date and
M
expiration of any applicable Waiting Period), a ten (10%) percent
the Current Odometer Reading, less any claims paid, and less a
penalty per month will be applied to any refund not paid or credited
processing fee in the amount of fifty ($50) dollars. We cannot
within forty- five (45) days after Our receipt of Your written request
cancel the Agreement except for material misrepresentation at the
to cancel the Agreement.
time of sale, a substantial change in the risk assumed, unless the
2. Section 9(C), Cancellation — Cancellation by Us, is amended to insurer should reasonably have foreseen the change or
include the following: If We cancel the Agreement, We will mail a contemplated the risk when entering into the Agreement,
written notice to You at least fifteen (15) days prior to the effective substantial breaches in contractual duties, conditions or warranties,
date of cancellation and state the effective date of the cancellation or non-payment of the Agreement Retail Price, in which case You
and the reason for the cancellation. will be notified by certified mail at least thirty (30) days prior to the
3. If You have questions, concerns or complaints regarding the effective date of cancellation. If We cancel this Agreement during
Agreement, You may contact the South Carolina Department of the first thirty (30) days, We will return one hundred (100%) percent
SA

Insurance at Capitol Center, 1201 Main Street, Suite 1000, of the Agreement Retail Price, if no claim has been paid. If We
Columbia, South Carolina 29201 or at 1-800-768-3467. cancel this Agreement after the first thirty (30) days, or if We paid a
claim during the first thirty (30) days, We will return one hundred
TEXAS (100%) percent of the unearned pro-rata Agreement Retail Price,
1. Safe-Guard Products International, LLC’s Texas Administrator less any claims paid.
License Number is 203. 5. This Agreement is subject to limited regulation by the Utah
2. Section 9(B), Cancellation — How Refunds are Calculated, is Insurance Department. To file a complaint, contact the Utah
replaced in its entirety by the following: This Agreement may be Insurance Department.
canceled for a full refund of the Agreement Retail Price within thirty 6. The How to File a Claim section is amended by the following: An
(30) days of the Agreement Purchase Date (or the expiration of any emergency repair is a repair performed outside normal business
applicable Waiting Period), less any claims paid. If canceled after hours.
the first thirty (30) days, a pro-rata refund will be calculated based
upon the greater of time or mileage expired from the Agreement VERMONT
Purchase Date and the Current Odometer Reading, less any claims 1. Residents of Vermont are not required to abide by Section 11,
paid, and less a fifty ($50) dollar processing fee. A ten (10%) Arbitration, but may voluntarily choose to participate in the
percent penalty of the amount outstanding per month will be applied arbitration process.
to any refund not paid or credited within forty-five (45) days after
Our receipt of Your written request to cancel the Agreement. If Your VIRGINIA
cancellation refund is not paid within forty-five (45) days after Our 1. If any promise made in the Agreement has been denied or has not
receipt of Your written cancellation notice, You may request a been honored within sixty (60) days after Your request, You may
refund from Virginia Surety Company, Inc., 175 West Jackson contact the Virginia Department of Agriculture and Consumer
Blvd., Chicago, Illinois 60604, 1-800-209-6206. Services, Office of Charitable and Regulatory Programs at
3. Section 9(C), Cancellation — Cancellation by Us, is amended to http://www.vdacs.virginia.gov/food-extended-service-contract-
include the following: If We cancel the Agreement, We will provide providers.shtml to file a complaint.

GMVSC 10/22 Page 14 of 16

GMC Protection Plan Terms & Conditions

WASHINGTON cannot cancel this Agreement for any reason. In the event of
cancellation by Us, any refund amount owed will be paid or credited
1. The following notice is added: IMPLIED WARRANTY OF
within thirty (30) days of the effective date of cancellation.
MERCHANTABILITY: The Implied Warranty of Merchantability on
the Covered Vehicle is not waived if the Agreement has been 6. Section 10, Settlement, is replaced in its entirety by the following:
purchased within ninety (90) days of the purchase date of the Our obligations under this Agreement are guaranteed under
Covered Vehicle from the dealer who also sold the Vehicle. Warranty Reimbursement Policy #2622-WA issued by Virginia
2. Section 11, Arbitration, is replaced in its entirety by the following: Surety Company, Inc., 175 West Jackson Blvd., Chicago, Illinois
60604, 1-800-209-6206. You may file a claim or cancellation
This Agreement requires binding arbitration if there is an request directly with Virginia Surety Company, Inc., 175 West
unresolved dispute between You and Us concerning this Jackson Blvd., Chicago, Illinois 60604, 1-800-209-6206.
Agreement (including the cost of, lack of or actual repair or
replacement arising from a Mechanical Breakdown). Under this WASHINGTON D.C.
Arbitration provision, You give up Your right to resolve any dispute 1. Section 9(B), How Refunds are Calculated, is replaced in its
arising from this Agreement by a judge and/or a jury. You also entirety by the following: This Agreement may be canceled for a full
agree not to participate as a class representative or class member refund of the Agreement Retail Price within thirty (30) days of the
in any class action litigation, any class arbitration or any Agreement Purchase Date (or the expiration of any applicable

E
consolidation of individual arbitrations. In arbitration, a group of Waiting Period), if no claim has been paid. If canceled after thirty
three arbitrators (each of whom is an independent, neutral third (30) days, or if a claim was paid during the first thirty (30) days, a
party) will give a decision after hearing Your and Our positions. The pro-rata refund will be calculated based upon the greater of time or
decision of a majority of the arbitrators will determine the outcome mileage expired from the Agreement Purchase Date and the
of the arbitration and the decision of the arbitrators shall be final Current Odometer Reading, less any claims paid, and less a
and binding and cannot be reviewed or changed by, or appealed processing fee in the amount of (i) ten (10%) percent of the
to, a court of law. Any dispute on the application of this arbitration Agreement Retail Price or (ii) fifty ($50) dollars, whichever fee is
provision will be made by the local court of law in the county and less. A ten (10%) percent penalty per month will applied to any
state where You live. Notwithstanding this arbitration provision, You

PL
refund that is not paid or credited within forty-five (45) days after
are not prohibited from bringing an action in Small Claims Court to Your return of this Agreement to Us.
resolve Your dispute. The Consumer Arbitration Rules of the
2. Section 9(C), Cancellation by Us, is replaced in its entirety by the
American Arbitration Association (www.adr.org) will apply to any
following: We cannot cancel this Agreement except for material
arbitration under this Agreement. To start arbitration, either You or
misrepresentation, fraud, a substantial breach of Your contractual
We must make a written demand to the other party for arbitration.
duties under this Agreement, or non-payment of the Agreement
This demand must be made within one (1) year of the earlier of the
Retail Price, in which case You will be notified of the reason for
date the Mechanical Breakdown occurred or the dispute arose or
cancellation and the effective date of cancellation by certified mail
the applicable statute of limitations period, whichever is longer. You
at least five (5) days prior to the effective date of cancellation. The
and We will each separately select an arbitrator. The two arbitrators
written notice will state the effective date of the cancellation and the
will select a third arbitrator called an “umpire.” All costs and
reason for cancellation. Prior written notice will not be required if
expenses of the arbitration will be shared equally by You and Us.
the reason for the cancellation if nonpayment of the Agreement
Unless otherwise agreed to by You and Us, the arbitration will take
Retail Price, a material misrepresentation by You to Us, or a
place in the county and state in which You live. The procedural
substantial breach of duties by the Customer relating to the
rules for arbitration shall be governed by the Federal Arbitration Act
Covered Vehicle or its use. If We cancel this Agreement during the
(9 U.S.C.A. § 1 et. seq.) and not by any state law concerning
first thirty (30) days, We will return one hundred (100%) percent of
arbitration. The laws of the state of Washington (without giving
the Agreement Retail Price, if no claim has been paid. If We cancel
M
effect to its conflict of law principles) govern all substantive matters
this Agreement after the first thirty (30) days, or if We paid a claim
arising out of or relating to this Agreement and all transactions
during the first thirty (30) days, We will return one hundred (100%)
contemplated by this Agreement, including, without limitation, the
percent of the unearned pro-rata Agreement Retail Price, less any
validity, interpretation, construction, performance and enforcement
claims paid.
of this Agreement.
3. Section 9(A), Cancellation — Cancellation by You, is amended by WISCONSIN
the following: Any refund amount owed will be paid or credited 1. THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY
within thirty (30) days of the date the Customer’s or THE OFFICE OF THE COMMISSIONER OF INSURANCE.
Lender’s/Lessor’s cancellation request is received by Us or the 2. Section 6, How to File a Claim, is amended to include the following:
Administrator. You must submit a claim for reimbursement to Us for an emergency
4. Section 9(B), Cancellation — How Refunds are Calculated, is repair along with all required documents within one (1) year of
SA

replaced in its entirety by the following: This Agreement may be authorization or commencement of the emergency repair.
canceled for a full refund of the Agreement Retail Price within thirty 3. Section 11, Arbitration, is deleted in its entirety.
(30) days of the Agreement Purchase Date (or the expiration of any
applicable Waiting Period), if no claims have been incurred. After 4. Sections 9(B) and 9(C), Cancellation — How Refunds are
thirty (30) days, or if a claim was incurred during the first thirty (30) Calculated and Cancellation — Cancellation by Us are replaced in
days, a pro-rata refund will be calculated based upon the greater of their entirety by the following: The Agreement may be canceled for
the time or mileage expired from the Agreement Purchase Date and a full refund of the Agreement Retail Price within thirty (30) days of
the Current Odometer Reading, less a processing fee in the amount the Agreement Purchase Date (or the expiration of any applicable
of twenty-five ($25) dollars. A ten (10%) percent penalty per month Waiting Period) provided that no claims were made during the first
will be added to any refund that is not paid within thirty (30) days of thirty (30) days. The right to cancel the Agreement during the first
Our receipt of Your written cancellation request. thirty (30) days is not transferable and only applies to the Customer
listed on the Registration Page. A ten (10%) percent monthly
5. Section 9(C), Cancellation — Cancellation by Us, is replaced in its penalty of the refund amount outstanding will be applied to any
entirety by the following: We may cancel this Agreement within sixty refund not paid or credited within forty-five (45) days after Our
(60) days of the Agreement Purchase Date (or the expiration of any receipt of Your written request to cancel the Agreement during the
applicable Waiting Period) for material misrepresentation or fraud, first thirty (30) days. An Agreement canceled by the Customer
or non-payment of the Agreement Retail Price, in which case You during the first thirty (30) days under which a claim was made
will be notified for the reason for cancellation and the effective date during the first thirty (30) days, or an Agreement canceled by the
of cancellation by certified mail prior to the effective date of Customer after the first thirty (30) days are both eligible for a pro-
cancellation. If We cancel this Agreement during the first thirty (30) rata refund calculated based upon the greater of the time or
days, We will return one hundred (100%) percent of the Agreement mileage expired from the Agreement Purchase Date and the
Retail Price, if no claim has been paid. If We cancel this Agreement Current Odometer Reading, less claims paid, less a processing fee
after the first thirty (30) days, or if We paid a claim during the first in the amount of (i) ten (10%) percent of the Agreement Retail Price
thirty (30) days, We will return one hundred (100%) percent of the or (ii) fifty ($50) dollars, whichever fee is less. In the event of total
unearned pro-rata Agreement Retail Price, less any claims paid. loss of the Covered Vehicle, You may cancel this Agreement, in
After sixty (60) days from the Agreement Purchase Date, We which case Your refund will be calculated pro-rata based upon the
GMVSC 10/22 Page 15 of 16
GMC Protection Plan Terms & Conditions

greater of the time or mileage expired from the Agreement

Purchase Date and the Current Odometer Reading, less any claims
paid. We cannot cancel the Agreement except for a material
misrepresentation made by You, non-payment of the Agreement
Retail Price, or a substantial breach of duties by You relating to the
Covered Vehicle or its use, in which case You will be notified of the
reason for cancellation and the effective date of cancellation by
certified mail at last five (5) days prior to the effective date of
cancellation. during the first thirty (30) days, We will return one
hundred (100%) percent of the Agreement Retail Price, if no claim
has been paid. If We cancel this Agreement after the first thirty (30)
days, or if We paid a claim during the first thirty (30) days, We will
return one hundred (100%) percent of the unearned pro-rata
Agreement Retail Price, less any claims paid.
5. Section 3(G)(4) is deleted in its entirety.

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WYOMING
1. Sections 9(B), 9(C), and 9(D), Cancellation — How Refunds are
Calculated, Cancellation — Cancellation by Us, and Cancellation—
Refunds to Lender/Lessor/Payment Plan Provider, are replaced in
their entirety by the following: The Agreement may be canceled for
a full refund of the Agreement Retail Price, less any claims paid
within thirty (30) days of the Agreement Purchase Date (or the
expiration of any applicable Waiting Period). After thirty (30) days,

PL
a pro-rata refund will be calculated based upon the greater of the
time or mileage expired from the Agreement Purchase Date and
the Current Odometer Reading, less claims paid, and less a fifty
($50) dollar processing fee. A ten (10%) percent penalty per month
will be added to a refund that is not paid or credited within forty-five
(45) days after Our receipt of Your written request to cancel the
Agreement. We cannot cancel the Agreement except for material
misrepresentation or fraud at the time of sale, lack of proper
maintenance, or non-payment of the Agreement Retail Price, in
which case You will be notified of the reason for the cancellation
and the effective date of the cancellation by certified mail at Your
last known address at least ten (10) days prior to the effective date
of cancellation. If We cancel this Agreement during the first thirty
(30) days, We will return one hundred (100%) percent of the
Agreement Retail Price, if no claim has been paid. If We cancel this
Agreement after the first thirty (30) days, or if We paid a claim
during the first thirty (30) days, We will return one hundred (100%)
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percent of the unearned pro-rata Agreement Retail Price, less any
claims paid. Any refund due will be made payable jointly to You and
the Lender/Lessor/Payment Plan Provider unless You provide Us
with written documentation from Lender/Lessor/Payment Plan
Provider stating that the Finance Agreement has been paid in full.
If the cancellation of the Agreement occurs as a result of total loss
or the repossession of the Covered Vehicle, any refund due may
be paid directly to the Lender/ Lessor.
2. Section 11, Arbitration, is replaced in its entirety by the following:
At the time of any disagreement between the Customer and the
service contract Provider, in a separate written agreement, the
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parties may voluntarily agree to submit their matters of difference

to arbitration in accordance with the Wyoming Uniform Arbitration
Act, and that the results of arbitration are binding on the parties
without the right of appeal.

GMVSC 10/22 Page 16 of 16