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FORCE FIELD ANALYSIS

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7 views

FORCE FIELD ANALYSIS

Uploaded by

Jyotindra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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FORCE FIELD ANALYSIS

Quality Glossary Definition: Force field analysis

Force field analysis is a basic tool for root cause analysis that can help you take action once the root
cause has been identified. The technique is based on the assumption that any situation is the result
of forces for and against the current state being in equilibrium. Countering the opposing forces
and/or increasing the favorable forces will help induce a change by reinforcing positives and
eliminating or reducing negatives.

Force field analysis does the following:

 Presents the positives and negatives of a situation so they are easily comparable.
 Considers all aspects of making the desired change.
 Encourages agreement about the relative priority of factors on each side of the balance
sheet.
 Encourages honest reflection on the underlying roots of a problem and its solution.

FORCE FIELD ANALYSIS PROCESS


Conduct a force field analysis through the following steps:

1. Brainstorm all possible forces inside and outside the organization that could work for or
against the solution.
2. Assess the strength of each of the forces.
3. Place the forces in a force field diagram, with the length of each arrow in the diagram
proportional to the strength of the force it represents.
4. For each force, but especially the stronger ones, discuss how to increase the forces for
the change and reduce those against it.

Example
An office-based surgery center needed to uncover patients’ use of herbal supplements and instruct
them to cease use some time before surgery. The center decided upon a number of different
actions. Some revolved around the preoperative telephone interview conducted days in advance of
the procedure:

 Allocating two “silent rooms” in which to conduct these interviews.


 Instructing the interviewers to press for clear answers to questions regarding patients’ use of
supplements.
 Developing an interview guide/checklist where the interviewer can check off responses
obtained to record the answers.
 In the longer run, employing at least one nurse with language skills beyond English.
Realizing that some of these remedies might meet with resistance from staff or patients, the analysis
team decided to assess the implementation situation using force field analysis. The analysis is
shown in Figure 1, identifying patients’ embarrassment or reluctance to answer honestly as the most
serious obstacle. In favor of implementation, the much higher likelihood
of avoiding supplement-related complications should induce interviewers to be more persistent in
obtaining answers.

Figure 1: Force Field Analysis Example

FORCE FIELD ANALYSIS


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