Interview questions

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lots of candidates get really nervous about their job interviews and they struggle to get the words

out and they struggle to


create really comprehensive answers that are going to help them to pass their interview so within this tutorial i am going to
give you seven really important tips that will help you to speak fluently during your interview and also increase your
confidence levels too so take notes pay attention and let's get straight into those important seven tips how to speak
fluently during a job interview tip number one it is very important that you try to compose yourself before your interview a
lot of people get flustered just before their interview because they are so nervous about what the questions are going to be
and how they are going to perform and it is that anxiety that hinders them answering the questions correctly so it is very
important that you compose yourself and you try to calm yourself down now a few minutes before your interview is due to
start whether it's a face-to-face interview or online is to take a number of deep breaths in through the nose and out through
the mouth before your interview now this will serve the purpose of relaxing your mind we need your mind to be as calm as
possible immediately before the interview so take deep breaths in and out through the mouth and do that a few times
before your interview starts and it will make a big difference to your performance on the day how to speak fluently during
an interview tip number two now this is one of the most important tips that is underused by all interview candidates and
that is to slow it down when you are responding

1:45
to the questions because you are going
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to be nervous
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and anxious there is a tendency to rush
2:13
through your responses
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and then you are not going to come
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across as somebody who is confident
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and somebody who is composed so whenever
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the interviewer asks you a question
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pause briefly before you answer it and
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consider carefully
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what it is you want to say so try and
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slow down
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slow down your responses and you will
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come across as someone who is articulate
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professional and above all confident how
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to speak fluently during a job interview
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tip
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number three now this is a very very
2:45
important tip that i believe
2:47
is going to make a big difference to how
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you communicate
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with the interviewer during your real
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interview and that is
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to make sure you practice a number of
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mock interviews
2:58
before the real thing now within the
3:00
description below this video
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i have created a list of interview
3:05
questions that i believe
3:06
will come up during your job interview
3:09
and i want you to sit down
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in a chair and get somebody to sit
3:14
opposite you
3:15
and ask you all of the questions that
3:18
are in the description below the video
3:20
and you can practice your answers you
3:22
can get them
3:23
sounding perfect and this will help you
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to calm nerves before the interview and
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it will also
3:30
help you to articulate your responses in
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a confident
3:33
and professional manner so make sure you
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check out those questions in the
3:37
description below the video
3:38
and get somebody to ask you all of them
3:40
before you go along
3:41
to your real interview now these
3:43
questions include
3:45
tell me about yourself why do you want
3:47
to work here
3:48
why should we hire you where do you see
3:51
yourself in five years time
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tell me about a time when you provided
3:56
excellent customer service
3:57
and do you have any questions for us so
4:00
make sure you check out those questions
4:02
and practice a number of mock interviews
4:04
before the real thing
4:06
how to speak fluently tip number four
4:10
before you go along to your interview
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make sure you have your
4:14
answer to the question tell me about
4:16
yourself already prepared
4:18
because by doing so this will help to
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increase your confidence levels
4:23
for the rest of the interview so we know
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the interviewer is going to say to you
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tell me about yourself right at the very
4:30
start of your job interview
4:32
and if you have an answer already
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prepared
4:36
and it flows and it is fluent then
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as i say it sets you up with confidence
4:41
for the rest
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of your interview now a great way to
4:45
structure
4:46
your answer to the common interview
4:47
question tell me about yourself
4:49
is to use the format seat s-e-a-t
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you start off and you tell the
4:56
interviewer the skills and qualities you
4:58
have
4:59
that are a match for the job description
5:01
e stands for
5:03
the experience you have that is relevant
5:06
to the role
5:06
now if this is your first job interview
5:09
and you have no
5:10
prior work experience then you can talk
5:12
about your educational qualifications
5:16
a is for achievements what achievements
5:19
have you gained in life so far and
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finally t
5:23
for the seat format is the type of
5:25
person you are
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tell the interviewer the type of person
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you are and what you
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will do in the role if they hire you so
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tip number four is to make sure that you
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have your answer
5:37
already prepared for the common
5:39
interview question
5:40
tell me about yourself how to speak
5:42
fluently during your job interview
5:44
tip number five do not expect
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to be perfect during your interview
5:50
i have many years experience
5:52
interviewing
5:53
people like you for various different
5:55
job roles
5:57
and i do not expect you to be perfect
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i expect you to be a little bit nervous
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and i will take that into account when i
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am scoring you
6:07
and i say this because i want you to
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relax and i want you
6:10
to perform to the best of your abilities
6:13
so do not
6:14
expect to be perfect during your
6:16
interview
6:17
it is not possible interviewers will
6:20
allow for nerves
6:21
and that's a good thing for you and that
6:22
will help you to remain
6:24
calm and speak fluently during your job
6:26
interview how to speak fluently
6:28
during job interviews tip number six
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avoid
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one word answers to interview questions
6:36
the way that you will be able to build a
6:38
rapport
6:39
with the interviewer is to speak more
6:42
so the more that you speak in a
6:45
controlled
6:46
and calm manner the better you will be
6:49
able to build
6:50
a connection with the interviewer so if
6:52
the interviewer says to you
6:54
describe yourself in one word don't just
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say
6:58
professional you should say i am
7:00
professional and i say that because
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i have a track record of carrying out
7:05
different tasks
7:06
and projects to a very high standard in
7:08
previous roles and i believe
7:10
this will help your organization because
7:13
i can come into the position
7:14
and i can make a fast and immediate
7:16
impact by carrying out all my duties
7:19
on time and to the correct standard so
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make sure you avoid
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one-word answers when responding to the
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interview questions
7:26
how to speak fluently during your job
7:28
interview tip number
7:30
seven at some stage during your
7:33
interview
7:33
there is a possibility that you will not
7:36
be able to answer
7:37
a question so if you can't answer one or
7:40
two questions
7:41
during the interview it is not the end
7:43
of the world
7:44
try not to worry about it because we
7:46
don't want
7:47
that to impact on the rest of your
7:50
performance
7:50
during your interview but it is very
7:53
important
7:54
that you have a plan in place of what
7:56
you're going to say and do
7:57
if you cannot answer a particular
7:59
interview question
8:00
and you have two options option number
8:04
one
8:04
is to ask the interviewer if you can
8:07
come back to that question
8:08
later on in the interview because that
8:10
then gives you time
8:12
to consider a suitable response the
8:14
second
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option is to tell the interviewer that
8:17
you don't know the answer
8:19
but that you will get back to them later
8:22
on in the day
8:22
once the interview has finished and this
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gives you a chance to go home
8:27
research your answer and then email the
8:29
interviewer
8:30
with your response so make sure you have
8:33
a plan in place of what you are going to
8:35
say and do
8:36
if you cannot answer a particular
8:38
interview question
8:39
another really important tip that i want
8:41
to give you
8:42
to help you speak fluently during your
8:45
job interview
8:46
is to only use words that you are
8:49
comfortable
8:50
saying so for example if you are trying
8:53
to use a word
8:55
during your interview the eva number one
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you are not sure what it means
8:59
or number two you cannot pronounce it
9:01
correctly then
9:02
avoid using that word my advice is to
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use
9:06
simple words simple words to describe
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your qualities your skills
9:11
and your attributes and examples of good
9:14
words to use that are
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easy to pronounce include professional
9:19
you can say that you are a professional
9:21
person during your interview
9:22
but always remember to try and back up
9:24
your claims
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with evidence of where you have been
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professional
9:28
in previous roles you might decide to
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say that you are a driven
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person you are somebody who learns
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things
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very quickly and you can also work at
9:38
pace
9:39
within the job role that you are
9:41
applying for other really good
9:43
simple words to use during your
9:45
interview include the fact
9:47
that you are a loyal person you will
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always
9:50
represent their brand in a positive
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manner and you will be a positive role
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model
9:55
for their company over the years you
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could say that you are
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a hard-working individual you are
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innovative
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and that you are commercially aware
10:04
being commercially aware
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is a great phrase to use during an
10:08
interview
10:09
being commercially aware tells the
10:11
interviewer that you fully understand
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that in order for their business to be
10:15
successful you need to work
10:18
to very high standards so the final tip
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is to please make sure
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you only use words and phrases that you
10:25
are comfortable pronouncing
10:26
and using we have now reached the end of
10:29
the presentation
10:30
however before you go and start
10:32
practicing your mock interview
10:34
please make sure you click that link
10:36
right now in the top right hand corner
10:38
of this video
10:39
and it will take you through to my
10:41
website where you can download my top
10:44
21 interview questions and high scoring
10:47
answers
10:48
it is a pdf guide and you can have it
10:51
within your inbox literally
10:52
within two minutes from now and it
10:54
contains a whole host of interview
10:57
questions
10:57
and brilliant answers that are
10:59
constructed
11:00
to help you speak fluently during your
11:03
interview so make sure
11:04
you check that guide out right now thank
11:06
you very much for watching please don't
11:08
forget
11:09
to hit the subscribe button below the
11:11
video if you haven't done so already
11:13
i am on a mission to help as many of you
11:15
as possible
11:16
to pass your interviews and i can only
11:18
do that if you are subscribed
11:20
to the channel finally please give the
11:22
video a thumbs up
11:23
give it a like because that motivates me
11:25
to create more content for you
11:27
thank you very much for watching and for
11:29
paying attention and i wish you all the
11:31
best
11:32
for passing your interview have a
11:33
brilliant day
English (auto-generated)
AllRelatedFrom CareerVidz
Just slow down

and i want you to sit down


in a chair and get somebody to sit
opposite y

Over the years, I have built up a diverse set of skills, qualities, and experience that are a match for this
job description. I have experience in managing lots of varied tasks, collaborating with others as part of a
team, and of communicating positively with customers and clients.

I have a track record of achievement. For example, in my last role, I helped the company successfully
launch numerous new products and services, and this was achieved by using innovative marketing
techniques and providing great customer service.

I am the type of person who will never shy away from difficult challenges. I am a fast learner which
means you won’t have to spend time constantly supervising me, and I will always embrace changes
positively to ensure your company stays at the forefront of this industry.

If you hire me, I will take responsibility for my ongoing development and I will act as a positive role
model for the business in everything I do!”
2.

want to work here for several reasons. Having researched your company it is clear you support your
employees, you have ambitious plans for the future, and you are responsible for everything you do.

I want to work for a company where I will feel proud to go to work every day, and where I will be pushed
and challenged in my role because this will help me to continually develop as a person.

Finally, I want to work here because you have a track record of achievement. We spend a lot of time at
work and I want that time to be put to good use with a successful organization.”

What does it mean?

Well basically, these kinds of questions are called situational questions or behavioral.

So what you're doing is you're answering the questions using the STAR technique.

Okay?

So what do I mean by that?

Well, Star stands for situation, task, action, and result.

And it means that you answer these interview questions in detail and you give them a specific

answer where you've actually done it before.

Now, the reason why interview panels will ask you these questions is they want to see

evidence of where you've already done this kind of thing.

So if they say to you, "Can you give us an example of where you've worked really hard

under pressure?"

Now, if you've already done this, then it's likely that you're able to do it again in

a work-related situation.

Okay, so you answer each of the questions specifically, and I'll talk more about that

in a second, but you're gonna explain what the situation was, what task you had to do,

what action you took, and then the important bit, which is the result.

What happened as a result of your action.

Now, put the results in green because it should always be positive.


So what you don't wanna do is say, "Well, I was doing this and the result was negative"

or "I didn't achieve anything."

That's not good.

We wanna always make sure it's positive.

So, just to quickly recap.

STAR stands for situation, task, action, result.

So when you're preparing your responses to the questions, and I'm gonna give you the

answers to the questions as we go through the video, situation is you will tell the

panel what the situation you were in and you do it in this order.

So you say, "The situation I was in was X, Y, and Z.

The task that I had to carry out was."

And then you explain what the task was.

You say, "Now, I did the following things.

I took the following action or the following steps."

And then finally, "The result following what I did was a positive one.

This is what happened."

Now, if you prepare your response is using the STAR technique.

You won't go wrong.

Now, having been an interviewer myself, I can guarantee that you will get higher marks

if you follow this golden tip.

Really important.

Make sure your answer to all of the questions is specific.

What I mean by that is you tell the panel that you actually did something.

You do not say, "Well, if that situation came up, this is what I would do."

You have to give a specific response.

Don't forget they're looking for evidence.

So that means you would say, "Well, whilst at work I was tasked with delivering a project."

And that's the situation.

"The action I took was X, Y, and Z" and so on and so forth.


So do not be generic.

Now, what generic means is you would say, "Well I've not been in that situation, but

if it did arise, this is what I would do."

Okay?

Now, you're gonna get less marks with that.

You want where possible to be specific.

"This is what I have done."

So obviously, you need to think carefully about the kind of interview questions that

you were gonna ask, the situational ones or the behavioral ones.

And this is what we're going to get into right now.

So question number one.

So like I say, you don't have to take notes because I'm gonna actually give you a copy

and paste the answers to these.

So question one.

When have you handled huge pressure in a work-related situation?

Okay.

Now, this is a common one that could get asked at your interview.

So here's the answer.

So, in my previous job, a work colleague left unexpectedly.

He had been responsible for a project that had to be delivered within a very tight deadline.

Now, my supervisor asked the workforce for a volunteer to take on the project, and I

decided to step up and take responsibility.

To be honest, I prefer to work under pressure anyway and I saw this as an opportunity to

help out the company in their hour of need.

I studied the brief carefully and then created a plan of action for getting the project delivered

on budget and also on time.

It was tough going, but I put in the extra hours work needed and I am pleased to say

I managed to get the project finished on time and to specification.

My supervisor was thrilled with my work ethic and effort, and he thanked me for my commitment
and dedication to delivering this important project.

Okay, so that's that first question.

You see, it's relatively short, but I follow situation, task, action result.

And you can apply that to any kind of situation so you can use it for your response.

Question number two.

Can you describe a stressful situation and how you handled it?

Now it's important that you give a work-related situation, not one in your personal life.

Make sure it's work related.

Here's my answer for you.

Whilst working in an office one day on the fifth floor, the fire alarm activated due

to a small fire being reported on the first floor.

Now, people within the office did not appear to take much notice as the alarm usually sounded

only when there was a false alarm.

I decided to take responsibility and I shouted across the office that everyone needed to

leave by the quickest and safest fire escape immediately.

Some people started complaining, but I insisted they leave immediately.

I was aware that we were all on the fifth floor and any time wasted could endanger life,

especially considering we could not use the lifts in the event of a fire alarm activation.

Now eventually, people within the office started leaving by the escape stairway as per my request.

I stayed until the end to make sure everyone had evacuated and I made my way outside.

I took a roll call to make sure everyone was safe.

Now, when the fire services arrived, they did in fact find a fire on the ground floor

area, so it really was a genuine emergency.

Now, after the fire was extinguished and we could return to the office, I reminded everyone

of their responsibilities in the event of a fire.

I believe I handled the situation with confidence and resilience, and although it was stressful

at times, I was determined to follow company health and safety procedures to ensure everyone

was safe.

So what you're doing there is you are demonstrating that you can handle stress, but also you're
taking responsibility and more importantly, you're following company rules and procedures.

Really important.

Question number three.

Can you give an example of how you dealt with conflict in the workplace?

Now, this might be, can you give an example of when you've dealt with a difficult work

colleague or you've not got on with someone at work?

And the fact is we don't always get on with everybody at work, but as an employer, I want

to know that you can deal with issues, you can put your differences aside and you can

resolve them amicably.

So again, it's about taking responsibility.

Here's my response for you.

Okay.

Yes, I can.

In my previous job as an office administration worker, there was one particular work colleague

who seemed to dislike me. Now, during meetings, he would ignore my contributions and he made a
number of unacceptable comments in the canteen on more than one occasion.

Now, I decided to tackle the situation in a calm manner. However, before I approached him to discuss
the situation, I needed to decide what it was I wanted to achieve from the meeting or the discussion.

I understand that we can't always get on with everyone in a workplace environment, but the

problem with this type of situation is it can be detrimental to the organization as a whole.

And on that basis, I wanted to first of all try and see if there was anything I was doing that irritated him
before trying to reach a constructive solution to the problem.

Now, once I determined my goal, I approached him whilst he was on his own and I asked him if we could
have a private discussion away from other office workers.

Now, we sat down in a room away from everyone else and I explained my concerns to him with regards
to how I felt he was treating me, I also asked him if there was anything I was doing the irritated him.

His initial reaction was extremely defensive, but I maintained my position and I repeated my feelings
with regards to how he was treating me in a calm and non-confrontational manner.

Now, after a while, he accepted he was in the wrong and he apologized for his comments

and his behavior. He reassured me that it would not happen again and we both agreed that a positive
way forward would be to create and maintain a friendly and professional working relationship.
I believe it's really important to tackle any form of conflict in a calm and professional manner with a
view to reaching a positive outcome for everyone.

So what you're doing there is you're basically showing that you are mature and you're responsible

and you're not letting a situation get even more out of hand.

You are tackling it, but you're not tackling it in front of people.

You're doing it in private away to get the situation resolved.

And you also have a clear goal of what you wanna achieve.

Okay.

Next question.

Number four.

Can you tell me about a mistake you made at work and how you handled it?

Now we all make mistakes at work, so what you don't wanna do is say, "I've never really

made a mistake." Everybody does, but what the interviewer is looking for here is that you take
responsibility, you admit to it, but then you resolve it. Okay, so honesty and integrity are really
important.

Here's a response you can use.

Yes.

One particular time I was working in the company warehouse, I made a mistake and the company

did not have sufficient stock available over a busy seasonal period. As soon as I noticed I had made the
mistake, I informed my line manager as I feel honesty and integrity are essential in a situation like this.

Now, whilst my supervisor was annoyed with the mistake I'd made, he was thankful that we had the
opportunity to try and rectify it. Now, I asked him to give me the opportunity to sort it out, which he
agreed to. I immediately contacted our supplier to see if there was any way the additional stock I had
missed could be shipped to us in time for the seasonal period.

Although it took some time and persuading, the supplier agreed to ship the additional

stock the next working day, much to my relief.

I then set about putting things in place to make sure I did not make the same mistake

again.

So what you're doing, you've identified it, you're being honest, you're acknowledging

it, you're letting your boss know, then you're resolving it.

So once you've resolved, you are then putting things in place to make sure it doesn't happen
again.

Again, it's demonstrating that you're taking responsibility, but also you are honest.

It's really important that an employer employs people who are honest, trust me, it's really

important.

Very, very important.

Okay.

Question number five.

Can you tell me about a time you had to deal with an irate customer or an irate client?

Here's a response.

Yes, I can.

Recently I was serving a customer beyond the checkout.

They had purchased some goods in our Winter Sale the week before and they wanted to return

them as they were not what they wanted. Now, unfortunately, because the goods were purchased in
the sale, they would not be eligible for a refund.I started to explain this to the customer. She
immediately began to get irate and angry. I listened to her concerns but stated calmly that it was
company policy to not refund good goods purchased in the sale.

Now, the customer continued to complain and was becoming even more irate and vocal. I noticed a
large queue forming behind her, and so I asked my colleague to take over from me whilst I took the
situation away from the till area.

After I had listened to the customer I explained to her in a calm but firm manner that the receipt she had
made it clear that sales items were non-refundable. I explained to her that I could understand the
frustration, but that there was nothing I could do in this situation to help her and I apologized for the
inconvenience. I explained to her that if I could have helped her I would. She then began to calm down
and accepted my explanation.

Now, whilst she was not completely satisfied, she did leave the shop with an understanding of the
situation and why I was unable to assist on this occasion. I believe that by remaining calm, listening to
the customer's complaint, and also by taking the conflict away from the other customers' eyes and ears,
I was able to resolve the situation as amicably as possible.

Okay.

I'm gonna give you some more of these in a second.

Okay.

A list of different ones to prepare for, but if you really wanna accelerate your learning

and find out more about how to answer all of these questions, I've created an online
training course.

It's free of charge.

If you click the link below the video or you go to the website, www.PassMyInterview.com

there's 50 training modules, they're free of charge, and you can download all of the

answers to all the different questions.

I've created an abundance of training videos that you can tap into.

So click the link below the video.

Okay.

Let's look at a few more STAR questions that you should, in my opinion, prepare for.

When have you been flexible in a work-related situation?

Have you ever had a disagreement with a supervisor?

This is a tough one.

If so, what happened?

And again, in that online course area, I give you the perfect answer to that question.

When have you completed a difficult task or project?

When have you learned a new skill or qualification?

How would you feel about relocating?

Can you describe a time when you achieved excellence at work and what's the best customer

service you have ever witnessed?

So like I say, a lot of STAR interview questions there.

If you want the answers, click the link below the video.

At the very least, have a look in the description below because I've copied and pasted all of

these answers and also given you a link to slide-share where you can download the slides

and you can copy them.

And please also connect with me.

If you look below the video, in the description is my LinkedIn profile, you can connect with

me on there.

Don't forget you know, get access to this course, it's free of charge, but please do

subscribe to the channel.


I hope you've enjoyed it and please do say hi in the comments section below and I promise

to respond to every comment and it'll really make my day if you did that.

And like I say, give the video a thumbs up, I'd appreciate it.

Guys, I hope you've enjoyed that video, and I wish you all the very best in your pursuit

to passing your interview.

Thanks, guys.

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