G H RAISONI COLLEGE OF ENGINEERING &

MANAGEMENT, NAGPUR
(Formerly known as G H Raisoni Institute of Engineering &
Technology, Nagpur)
Masters of Business Administration (MBA)

Summer Internship Project Report on

TITLE:-___________________________________________________________

Submitted to:-

In Partial fulfilment of the requirement of Master of Business

Administration Program of G.H. Raisoni College of Engineering &
Management, Nagpur
2023-2024

Mr.Abhishek Ghule (PBA/TA) Manthan Yelgunde

Industry Mentor Student Name

Dr. Monali Musale Dr. Vivek Kapur

HOD, MBA Director, GHRCEMN

Guided By:-

Dr. Yadhnil Parate

INDUSTRY CERTIFICATE OF INTERNSHIP / TRAINING
 G H RAISONI COLLEGE OF ENGINEERING &
MANAGEMENT
(Formerly known as G H Raisoni Institute of Engineering & Technology, Nagpur)
(Approved by AICTE, New Delhi and Recognized by DTE, Maharashtra)
An Autonomous Institute Affiliated to Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Accredited by NAAC with A+ Grade
Shraddha Park, B-37-39/1, MIDC, Hingna-Wadi Link Road, Nagpur-440016 (INDIA)
Phone Nos.: 07104-234501 Fax: +91-07104-234501
Email: - ghrietn@raisoni.net Web: - www.ghrietn.raisoni.net

Master of Business Administration

Report
on
Summer Internship
Winter 2024

Name of Student :- Manthan Daulatrao Yelgunde

Name of Industry :- HDFC Bank Limited

Address of Industry : - HDFC Bank Ltd, Yash Arcade Plot No 1, Laxmi Nagar South

Ambazari Road, Nagpur, Maharashtra

Industry Guide Name :- Mr.Abhishek Ghule (PBA/TA)

Designation :- _ PBA/TA

Email id :- ABHISHEK.GHULE@HDFCBANK.COM

Contact No.:- 8237189020

Domain Area of Internship :- Banking Procedure And Marketing Activity of HDFC Bank.

Duration of Internship: - From 11/June/2024 to 25/July/2024 Total Days :- 45

 CERTIFICATE

This is to certify that Manthan Daulatrao Yelgunde is the student of

Master of Business Administration, Semester III, G.H Raisoni
Institute of Engineering & Technology, Hingna Wadi Link Road,
Nagpur.

He / She has carried out the internship work titled Banking

Procedure And Marketing Activity of HDFC Bank. for the academic
session 2023-2024.

This research work has been carried out under my supervision and is
of sufficiently high standard to warrant its presentation for the
examination leading to the Degree of Master of Business
Administration (MBA).

HOD Guide by:-

Dr. Monali Musale Name:- Dr.Yadhnil Parate

 DECLARATION

I Manthan Daulatrao Yelgunde hereby declare that the Internship

report titled Banking Procedure And Marketing Activity of HDFC
Bank. has been executed as per the course requirement for Master
of Business Administration (MBA) programme.

Place: Nagpur Signature

Date: manthan daulatrao yelgunde

 ACKNOWLEDGEMENT

I wish to express my profound gratitude to my guide Dr.Yadhnil

Parate for his / her guidance, constructive suggestions,
encouragement and advice throughout the course of this project.

I also express my sincere thanks to honourable Director of the

institute, Dr. Vivek Kapur.

I am obliged to Prof. Sarvesh Paranjape and Prof. Indira shah for

having provided me with the valuable information and other
secondary data without which this research would not have been
possible.

I present my sincere thanks to Mr. Purushottam Theng (Branch

Manager, Laxmi Nagar, Nagpur) who allowed me to take training at

HDFC Bank. I would also like to thank HDFC bank Staff Mr.

Abhishek Ghule (PBA) and Mr. Rohit Urkhade (BSO) for their

wonderful support & inspirable guiding.

Name of Student

Manthan Daulatrao Yelguinde

 INDEX(Tentative)

CHAPTER PARTICULARS PAGE NO

01 Introduction

a. Introduction to topic
b. Introduction to company (SWOT
Analysis, Products & Services)
c. Sector Introduction(SWOT Analysis,
Future Potential)
02 Objectives of the Study

03 Actual Work Done(Week Wise)

04 Learnings from the SIP

05 Limitation of the study

06 Conclusion

07 References/Appendices/Bibliography
 INTRODUCTION

The report contains organizational study done at HDFC Bank. There is detailed
description of all the products and services of HDFC Bank. The report topic is
Banking Procedure And Marketing Activity of HDFC Bank. The report
gives an overview of banking sector and company profile and also awareness of
customer about different type of product and services offered by HDFC Bank.
On whole HDFC Bank is a good place to work at. Every new recruit is provided
with extensive training on the products of HDFC Bank. Market research is a
function that links the consumer, customer and public to the market through
information. Information are used to identify and define marketing opportunities
and problems, evaluate market actions, monitor marketing performance and
improve understanding of marketing as process.

This report presents an in-depth account of my 45-day internship at HDFC

Bank, where I gained comprehensive knowledge about banking procedures and
marketing activities. The internship was structured to ensure gradual learning
and practical application of theoretical concepts in real-world scenarios. Each
week had specific objectives aimed at providing a holistic understanding of the
banking sector and its marketing dynamics. This document details my
experiences, the knowledge acquired, and the contributions made during the
internship .
 INTRODUCTION TO TOPIC

The topic of this study revolves around understanding the Banking Procedures
and Marketing Activities that contribute to the operations of HDFC Bank, one
of the leading private-sector financial institutions in India.

Banking procedures refer to the systematic steps that financial institutions

follow to perform a wide range of operations, from account opening and money
management to loan processing and customer support. These procedures ensure
that everything within the banking system runs smoothly, securely, and in
compliance with regulatory standards.

Marketing activities, on the other hand, are all the strategies and tactics that
banks use to promote their services and attract and retain customers. Marketing
in banking is unique because it combines traditional marketing methods with
the latest digital tools and platforms, catering to a wide demographic that spans
across various age groups, income levels, and regions.

The main objective of this study is to explore these two crucial areas—banking
procedures and marketing activities—within the context of HDFC Bank, to
understand how these practices support the bank’s growth, customer
acquisition, and competitive positioning in the Indian financial sector.

In today’s rapidly evolving financial environment, banks must not only provide
efficient services but also stay ahead in terms of marketing and customer
relationship management. HDFC Bank, established in 1994, is an example of a
financial institution that has effectively blended traditional banking services
with modern marketing strategies. With a broad range of banking services,
including retail banking, corporate banking, wealth management, and treasury
operations, HDFC Bank has managed to establish itself as a leading player in
the Indian banking industry.

The importance of studying banking procedures is evident in the way these

processes ensure both operational efficiency and customer satisfaction. Banking
procedures are the backbone of any financial institution, encompassing
everything from the opening of accounts and disbursement of loans to the
management of funds and handling of transactions. Proper procedures ensure
that there is minimal risk of fraud or error, while also meeting the legal and
regulatory requirements set by governing bodies such as the Reserve Bank of
India (RBI).

Marketing activities, which form the second key area of focus in this study, are
equally significant in the modern banking landscape. Marketing in the banking
sector is not only about creating brand awareness; it is also about creating a
value proposition that resonates with potential customers. In a competitive
market like India’s, where multiple banks vie for the attention of a large, diverse
customer base, HDFC Bank has established itself by focusing on innovation,
customer service, and personalized offerings.
 INTRODUCTION TO COMPANY

HDFC Bank was incorporated in August 1994, becoming one of the first banks
in India to receive approval from the Reserve Bank of India (RBI) under the
liberalization of the Indian banking industry. The bank was promoted by
Housing Development Finance Corporation (HDFC), one of the top housing
finance companies in India, which itself was founded in 1977. Since its
inception, HDFC Bank has focused on providing a wide range of financial
products and services to its customers, leveraging both traditional and digital
channels.

From a modest start, HDFC Bank rapidly grew through both organic expansion
and strategic acquisitions. In 2008, it merged with Centurion Bank of Punjab,
further strengthening its position in retail banking. HDFC Bank has consistently
been one of the most profitable and well-regarded banks in the Indian banking
industry, with a strong focus on technology, innovation, and customer service.
HDFC has developed significant expertise in retail mortgage loans to different
market segments and also has a large corporate client base for its housing
related credit facilities. With its experience in the financial markets, a strong
market reputation, large shareholder base and unique consumer franchise,
HDFC was ideally positioned to promote a bank in the Indian environment In a
milestone transaction in the Indian banking industry

As of today, HDFC Bank has a wide network of branches across India and has
made significant progress in the digital banking space. The bank is known for
its wide product portfolio, strong financial performance, and its contributions to
social causes through its corporate social responsibility (CSR) initiatives.
Management Structure.
 SWOT ANALAYSIS OF HDFC BANK

STRENGTH OPPORTUNITIES
 Right strategy for the right products. • Profit margins will be good.
 Superior customer service vs.
• Could expand to overseas broadly.
competitors.
 Great Brand Image • New specialist applications.
 Products have required accreditations.
• Could seek better customer deals.
 High degree of customer satisfaction.
 Good place to work • Fast-track careere development
 Lower response time with efficient opportunities on an industry-wide
and effective service. basis.
 Dedicated workforce aiming at
making a long-term career in the field.

WEAKNESSES THREATS
• Some gaps in range for certain sectors. • Legislation could impact.

• Customer service staff need training. • Very high competition prevailing in the
industry.
• Processes and systems, etc
• Vulnerable to reactive.
• Sectoral growth is constrained by low
unemployment levels and competition for • Competition by major competitors.
staff.
• Lack of infrastructure in rural areas could
constrain investment.
 PRODUCTS & SERVICES

Retail Banking Products & Services :-

• Savings Account • Current Account • Fixed and Recurring Deposits • Auto

Loans • Credit and Debit cards • Personal Loans • Home Loans • Gold Loans •
Mortgages • Commercial Vehicle Finance • Retail Business Banking •
Corporate Salary Accounts • Agri and Tractor Loans • SHG Loans • Kisan Gold
Card • Distribution of Mutual Funds, Life, General and Health insurance •
Healthcare Finance • NRI deposits • Business loans • Two-wheeler loans •
Loans Against Securities

Home Loan/Mortgages Business Products & Services :-

Home Loans: Purchase of a new apartment from a developer or a development

authority or purchase of resale properties • Rural Housing Loans • Affordable
Housing – HDFC Reach Loans • Refinance – Home Loan Balance Transfer •
Housing Loans for Non-Resident Indians (NRIs) Other Home Loan Products •
House Renovation Loans • Home Extension Loans • Top up Loans

Wholesale/Corporate Banking Products & Services :-

• Working Capital Facilities • Term Lending • Project Finance • Debt Capital

Markets • Mergers and Acquisitions • Trade Credit • Supply Chain Financing
• Forex and Derivatives • Cash Management Services • Wholesale Deposits
• Letters of Credit and Guarantees • Custodial Services • Correspondent
Banking • Construction Finance
 SECTOR INTRODUCTION

In today’s dynamic world banks are inevitable for the development of a country.
Banks play a pivotal role in enhancing each and every sector. They have helped
bring a draw of development on the world’s horizon and developing country
like India is no exception. Banks fulfills the role of a financial intermediary.
This means that it acts as a vehicle for moving finance from those who have
surplus money to (however temporarily) those who have deficit. In everyday
branch terms the banks channel funds from depositors whose accounts are in
credit to borrowers who are in debit. Without the intermediary of the banks both
their depositors and their borrowers would have to contact each other directly.
This can and does happen of course. This is what has lead to the very
foundation of financial institution like banks. Before few decades there existed
some influential people who used to land money. But a substantially high rate of
interest was charged which made borrowing of money out of the reach of the
majority of the people so there arose a need for a financial intermediate.

The Bank have developed their roles to such an extent that a direct contact
between the depositors and borrowers in now known as disintermediation.
Banking industry has always revolved around the traditional function of taking
deposits, money transfer and making advances. Those three are closely related
to each other, the objective being to lend money, which is the profitable activity
of the three. Taking deposits generates funds for lending and money transfer
services are necessary for the attention of deposits. The Bank have introduced
progressively more sophisticated versions of these services and have diversified
introduction in numerable areas of activity not directly relating to this
traditional trinity .
 SWOT ANALYSIS OF THE INDIAN BANKING SECTOR IN
2024

Strengths:-
Contributor to economic growth- The banking sector is a major contributor to
economic growth, employing 1.57 million people and contributing 7.7% to
GDP.

Financial performance- banking sector reported a healthy profit of Rs. 0.74

lakh crore with a YoY jump of 69% for Q1FY2024 with PSU banks' share of
profits increasing to 47%.

Large customer base and reach- Large and growing customer base, with over
80% of the population having a bank account in comparison to 17% in 2009.

Technological advancements- Massive technological advancements, with

digitalization decreasing costs and increasing efficiency.

Weaknesses :-
High capital requirements- High capital requirements increase risk and
discourage new entrants, leading to undervaluation’s. Banks are trading at about
1.0 times book value, versus 3.0 times for all other industries.

Non-Performing Assets- The major weakness of the banking sector is NPAs.

In the financial year 2022, public sector banks in India reported a total of over
5.4 trillion Indian rupees in gross non-performing assets (NPA).

Lack of rural coverage- Approximately 69% of India’s population resides in

rural areas. Government targets bank accounts for all, but rural infrastructure is
still lacking.

Low financial inclusion- Low financial inclusion in India, with only 53.1%
having a bank account.
Opportunities:-

Reduction in cost- Digital payments growing rapidly, RBI launched a pilot

project on CBDC to reduce transaction costs.

Financial resilience- Best-performing banks have low sensitivity to interest

rates and risk costs, with an aim to keep the cost-to-income ratio of 35-40%.

Neo Banking Model- Neo banks are rising, while the metaverse offers new
opportunities for banks to innovate with MetaFi. Fintech firm Razorpay is a
standout example.

Government Schemes- Govt initiatives like PLI scheme and make in India
attract the foreign, boost consumer spending, and create new income sources for
banks.

Threats :-

Data breaches- Data breaches a major risk for Indian banks, with 248 incidents
reported in four years.

Online phishing scams and its impacts- Online phishing scams increasing,
costing customers nearly Rs 1500 crore in two years, hampering growth. Such
scams increase the fear among masses and make them question the reliability
and safety of “technology”.

Stiff Competition- Banks face stiff competition, including from Non-Banking

Financial Corporations (NBFCs).

Unstable government actions- Unstable government actions, such as frequent

changes in lending rates and political interference, can harm bank profitability
and stability
Global Economic Instability- Global economic instability, such as trade wars
and recessions, can harm the Indian banking sector.
 Future Potential of the Banking Sector

The Indian banking sector is poised for growth, driven by several factors:

1. Technological Advancements:-

The adoption of AI, machine learning, and blockchain will revolutionize

banking operations. For instance, HDFC Bank is already leveraging AI to
personalize customer experiences.Digital-only banks are emerging as a viable
alternative to traditional banking.

2. Government Policies:-

Initiatives like Digital India, financial inclusion programs, and the push for
cashless transactions are providing a favorable environment for banking growth.

3. Changing Customer Preferences:-

Customers now demand convenience, speed, and security, which are pushing
banks to innovate constantly.

HDFC Bank's "SmartHub" initiative, for example, caters to businesses by

integrating payments and banking solutions digitally.

4. Expansion in Rural Areas:-

The rural market offers untapped potential, especially for products like
microfinance, crop loans, and insurance.

5. Sustainability and ESG Trends:-

Green banking is gaining momentum, with banks increasingly supporting

projects aligned with environmental, social, and governance (ESG) criteria.

6. Integration with Fintech:- Partnerships with fintech companies will enable

traditional banks to stay competitive and reach newer customer segments.
 OBJECTIVES OF THE STUDY

1. Analyze Banking Procedures:-

Understand key processes like account opening, loan approval, KYC

compliance, and risk management. Explore the role of technology in
streamlining operations and improving customer experience.

2. Evaluate Marketing Strategies:-

Study how HDFC Bank uses traditional and digital marketing to attract and
retain customers. Investigate market segmentation and targeted campaigns for
different customer demographics.

3. Examine Integration of Operations and Marketing:-

Explore how banking procedures and marketing activities are aligned to

enhance customer satisfaction. Evaluate how operational efficiency is marketed
as a competitive advantage.

4. Assess Customer Satisfaction and Performance:-

Measure the impact of banking operations and marketing on customer loyalty

and satisfaction. Analyze how the bank’s marketing initiatives contribute to
overall financial performance and brand growth.

5. Study Technological Integration:-

Analyze the role of digital tools like Oracle Flexcube , CRM , ISAC , DSM ,
LTR , Xpressway , Well come calling , Mobile apps and core banking solutions
in improving banking processes and customer engagement.

6. Risk Management and Compliance:-

Investigate how HDFC Bank manages financial risks and adheres to regulatory
requirements, ensuring smooth operations.
 Actual Work Done(Week Wise)

This report presents an in-depth of my 45-day internship at HDFC Bank. and I

divided into 5 weeks in detail forms :-

Week 1: Initial Training :-

The first week of my internship was primarily dedicated to orientation and

initial training sessions. These sessions were designed to provide interns with a
broad understanding of HDFC Bank's operations, culture, and internal policies.
The orientation was crucial in setting the tone for the rest of the internship by
familiarizing us with the bank’s ethos and expectations.

Departmental Briefings – Following the orientation, I took information from

various departmental heads. Each department, including Retail Banking,
Corporate Banking, Wealth Management, and Operations, provided an
overview of their functions and how they contribute to the overall success of the
bank. These briefings were instrumental in understanding the diverse functions
within the bank and the interdependencies among them.

Introduction to Banking Procedures - I was the given a basic understanding

of the fundamental banking procedures. This included an introduction to
account opening processes, transaction management, loan processing, and the
various banking products offered by HDFC Bank. This session was critical in
laying the groundwork for more detailed learning in the subsequent weeks

Initial Training - The initial training focused on familiarizing us with the

software and tools used in the bank. We received hands-on training on the
bank’s core banking software, customer relationship management (CRM)
systems, and other relevant applications. This training ensured that we could
navigate the bank’s digital infrastructure effectively.
 Week 2: Understanding Core Banking Operations

The second week of the internship was focused on gaining a deeper understanding
of the core banking operations. This week involved shadowing bank employees,
engaging in customer service training, and studying transaction processes and
compliance protocols.

Shadowing Bank Employees-Shadowing experienced bank employees provided

practical insights into daily banking operations. I observed the workflow in
different departments, including the customer expeience, personal banker authorise,
teller section, customer services, branch selling officer and loan processing units.

Transaction Processes - Understanding transaction processes was a significant part

of this week’s activities. I studied the procedures involved in handling various
types of transactions, including Deposits, Withdrawals, fund transfers like
RTGS ,NEFT and bill payments. This involved learning about the necessary
documentation, verification processes, and the use of digital tools for transaction
management.

Compliance and security - Compliance and security are paramount in banking

operations and the regulatory framework governing banking activities, including
Know Your Customer (KYC) norms, Anti-Money Laundering (AML) regulations,
and data security measures. These highlighted the importance of adhering to
regulatory requirements to ensure the safety and integrity of banking operations.

Product of HDFC bank - Savings Accounts, Current Accounts, Fixed Deposits,

Recurring Deposits, Loans, Credit Cards, Debit Cards, Wealth Management,
Internet & Mobile Banking, NRI Banking, Corporate Banking, Insurance and
Investment Services These products enable HDFC Bank to cater to the diverse
financial needs of its customers, ensuring comprehensive financial inclusion and
support.

Fees and charges :-

 Week 3: Customer Service and Relationship Management

The third week of my internship at HDFC Bank was centered around customer
service and relationship management, two critical components for ensuring
customer satisfaction and loyalty in the banking industry. This week was
designed to provide interns with practical knowledge and skills in handling
customer interactions, resolving complaints, and building long-term
relationships with clients. By focusing on these areas, HDFC Bank aims to
enhance the overall customer experience and foster a positive, enduring
relationship with its customers.

Relationship Management - relationship management is crucial for building and

maintaining long-term customer relationships. I understand the strategies for
relationship management, including personalized banking services, regular
communication, and loyalty programs. This aspect of the training underscored
the need for consistent and meaningful interactions with customers to foster
loyalty and retention.

CRM Systems - Customer Relationship Management (CRM) systems are

essential tools for managing customer interactions and data. We received
training on using CRM systems to track customer interactions, identify
opportunities for cross-selling and up-selling, and enhance customer
satisfaction. This training was invaluable in understanding how technology can
support effective relationship management.

Handling Customer Complaints- I learned about various techniques for handling

customer complaints effectively, including how to empathize with customers,
offer solutions, and follow up to ensure the issue is resolved. This training
highlighted the importance of addressing complaints promptly and
professionally to maintain customer trust and satisfaction and provide timely
and effective solution.
 Week 4 : Field Work and Market Analysis

Week 4 of my internship at HDFC Bank was a pivotal phase where theoretical

knowledge was put into practice through extensive fieldwork and market
analysis. This week involved engaging directly with customers, collecting
feedback, visiting different branches, and conducting in-depth market analysis.
The primary goal was to understand the ground realities of banking operations
and customer interactions, and to apply analytical skills to assess market trends
and customer needs.

Customer Interaction - Engaging directly with customers allowed me to gain

firsthand experience in promoting HDFC Bank’s products and services. This
involved setting up informational booths at branches, assisting customers with
product inquiries, and guiding them through the application processes for
various banking products such as savings accounts, fixed deposits, and loan
products.

I participated in various promotional activities aimed at attracting new

customers and retaining existing ones. These activities included distributing
brochures, explaining the benefits of different banking products, and conducting
small-scale campaigns within the branch premises.

Feedback Collection - Collecting feedback from customers involved conducting

surveys and administering questionnaires to gather insights into their
experiences with HDFC Bank’s services. These surveys covered various
aspects, including service quality, ease of transactions, product satisfaction, and
suggestions for improvement.

Bank visit- Visiting different HDFC Bank branches provided a broader

perspective on how different branches operate and cater to their specific
customer demographics. Each branch visit involved observing the daily
operations, interacting with branch managers, and understanding the unique
challenges faced by each branch Wholesale banking operation (WBO) visits-
WBO work as an clearing house and different bank cheques are cleared at WBO
. its provide broader perspective on verification and authorization of new
account opening , re-KYC AND Dormant activation documents are collected by
WBO which are send by branch.

Week 5 : Products and Services Training HDFC Bank

Week 5 of my internship at HDFC Bank focused on gaining an in-depth

understanding of the bank's diverse range of products and services, as well as
the associated documentation and verification processes. This week was
designed to equip interns with comprehensive knowledge about HDFC Bank's
offerings and the procedures involved in ensuring compliance and accuracy in
customer documentation.

Product Training

Retail Banking Products:-

• Savings Accounts: -
Different varients of savings accounts offered by HDFC Bank, including regular
savings accounts, max saving account, my choice my account, senior citizen
account, speciale senior citizen, women’s saving account, Digisave youth
account , Kid’s advantage account, super kids speciale platinum, speciale Gold,
saving farmers account and salary account .

• Current Accounts:-
Various current account options tailored for businesses and professionals with
features like high transaction limits and customized services and Different
varients of current accounts offered by HDFC Bank, including Regular current
account, Activ current account, Premium current account , Ascent current
account ,Plus current account, Max Advantage current account , Agri current
account, Professionals current account , E-comm Current Account and Start Up
Current Account

• Fixed Deposits:-
Understanding the different fixed deposit schemes, interest rates, and tenure
options available to customers. HDFC Bank Fixed Deposits and the interest on
them are a good source of income – in a safe and assured manner. Choose a
tenure and amount of your choice to grow your income in a steady fashion.We
can open an FD for as less as ₹ 5,000, and use it as a back-up for your savings
or current account with Sweep-in and Super Saver Facilities. HDFC Bank Fixed
Deposits easy and convenient to open or liquidate whenever necessary. various
types of fixed deposits like Regular Fixed Deposits, Direct Deposit FD, HDFC
Bank HealthCover FD, Five Year Tax Saving Fixed Deposit and Overdraft
Against Fixed Deposits.

• Loans and Advances:-

HDFC Bank General Loans: A head start to new beginnings. Karo Har Dil
Roshan! Buy a home, car or bike; invest in your business; or get home the latest
gadgets. HDFC Bank helps you achieve a variety of goals with a wide range of
loan products. Attractive interest rates, flexible tenures and repayment options,
minimal documentation and quick disbursals are some of the features of HDFC
Bank loans.

Understanding the detailed information on Following types of personal loan –

Personal Loan for Marriage

Personal Loan for Salaried
Golden Edge Personal Loan
Personal loan for medical emergency
Personal Loan for Women
Personal loan for Government Loan for travel
Personal Loan for Teachers
Different types of loan provided by the HDFC bank such as Home loan,
Vehicles loan, business loan Educational loan, Loan against security and Gold
loan .

Understanding the Investment Products like –

Mutual Funds :-

Different mutual fund schemes, their risk profiles, and investment strategies.
including SIP Insurance ProductsLife insurance, health insurance, and general
insurance products offered in collaboration with insurance partners. Wealth
ManagementServices aimed at high-net-worth individuals, including portfolio
management and financial planning.

Digital Banking Services:-

NetBankingFeatures and functionalities of HDFC Bank’s online banking

platform. Mobile Banking: Mobile app features, including fund transfers, bill
payments, and account management. ATM ServicesUnderstanding the
functionalities and features of ATMs, including cash withdrawals, deposits, and
account inquiries.

CARD SERVICES –

Bank ranges of Cards help to meet financial objectives. So whether persons are
looking to add to his buying power, conducting cashless shopping, or budgeting
his expenditure, he will find a card that suits him. If a person wanted fulfill his
wants he can get benefits from the HDFC bank’s credit cards facilities.
Different types of credit cards like Millennia Credit Card, Indian Oil HDFC
Bank Credit Card, MoneyBack+ Credit Card, Regalia Gold Credit Card and
Diners Club Privilege Credit Card.

Different types of Debit cards like Millennia Debit Card, MoneyBack Debit
Card, Infiniti Debit Card, Imperia Platinum Debit Card, Preferred Platinum
Debit Card, Classic Platinum Debit Card and Platinum Debit Card.

Week 6 : Documentation And Verification Processes For Account

Opening –

Saving account :-

Following officially valid documents (OVDs) can be considered for Identity and
address proof:
1. Valid Passport
2. PAN CARD
3. Voter's Identity Card issued by the Election Commission of India
4. Valid Permanent Driving license
5. Aadhaar
6. Job card issued by NREGA duly signed by an officer of the State
Government
7. Letter issued by the National Population Register containing details of name
& address

Current account :-

Following document required to open Individual current account.

➢ Dully filled Individual Account Opening Form

➢ All eligible NTB individual Current account to be opened via Smart App
(Current eligible product codes 200/202/232/804/805/844/1102/1313)

➢ Latest Photo of Individual

➢ PAN No, valid OVD as ID & address proof (Pan is not considered as OVD
proof)

➢ List of OVD: Aadhaar, Passport, Permanent Driving License, Voter ID,

NREGA, Letter issued by national population register.

➢ If Aadhaar is submitted as OVD and validated basis OTP or Biometric

authentication and where the OVD furnished does not have the updated address,
the mailing address as declared by the customer can be accepted along with
positive contact point verification (CPV). CPV to be authorised by an official of
the designation of Branch Manager or above.