Autodesk Education Suites 2012

Installation Guide

June 2011
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Contents

Chapter 1 Autodesk Education Suite 2012 Overview . . . . . . . . . . . . . 1

Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation Prerequisites . . . . . . . . . . . . . . . . . . . . . . . 2
Product List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Additional Software Notes . . . . . . . . . . . . . . . . . . . . . . 6
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 6
Administrative Permissions . . . . . . . . . . . . . . . . . . . . . 7
Installation and Licensing Types . . . . . . . . . . . . . . . . . . . 7
Locate Your Serial Number and Product Key . . . . . . . . . . . . . 9
Minimize Installation Failure . . . . . . . . . . . . . . . . . . . . 10
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 2 Stand-Alone Installation . . . . . . . . . . . . . . . . . . . . . 13

Installing Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Uninstall an Autodesk Product . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 3 Network Licensing . . . . . . . . . . . . . . . . . . . . . . . . 17

Plan Your Network Licensing . . . . . . . . . . . . . . . . . . . . . . . 17
Plan Your License Server Configuration . . . . . . . . . . . . . . 17
Single License Server Model . . . . . . . . . . . . . . . . . . 18
Distributed License Server Model . . . . . . . . . . . . . . . 18
Redundant License Server Model . . . . . . . . . . . . . . . 19
How Your License Works . . . . . . . . . . . . . . . . . . . . . . 19

iii
 License Operation and Availability . . . . . . . . . . . . . . 20
Interpreting Your License File . . . . . . . . . . . . . . . . . 20
License Types and Behaviors . . . . . . . . . . . . . . . . . 23
Heartbeat Signal . . . . . . . . . . . . . . . . . . . . . . . . 24
Install the Network License Manager . . . . . . . . . . . . . . . . . . . 24
Configure a License Server (Windows) . . . . . . . . . . . . . . . . . . 25
Uninstall the Network License Manager . . . . . . . . . . . . . . . . . 26
FLEXnet Configuration Tools . . . . . . . . . . . . . . . . . . . . . . . 27
Utilities for License Server Management . . . . . . . . . . . . . . 27
The Options File . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Licensing Multiple Products . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 4 Create Deployments . . . . . . . . . . . . . . . . . . . . . . . 33

Set Up and Create a Deployment . . . . . . . . . . . . . . . . . . . . . 33
Prepare for a Network Deployment . . . . . . . . . . . . . . . . . 33
Create a Network Share . . . . . . . . . . . . . . . . . . . . . . . 34
Configure Individual Products . . . . . . . . . . . . . . . . . . . 35
Creating a Deployment . . . . . . . . . . . . . . . . . . . . . . . 36
Modify a Deployment . . . . . . . . . . . . . . . . . . . . . . . . 38
Point Users to the Administrative Image . . . . . . . . . . . . . . 38

Chapter 5 Distribute Products Using Ghosting . . . . . . . . . . . . . . . 41

Use a Master Image to Distribute Multi-Seat Stand-Alone Products to
Multiple Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Use a Master Image to Distribute Network Licensed Products to
Multiple Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Restore a Master Image . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Chapter 6 Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Product Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 7 Contact and Support . . . . . . . . . . . . . . . . . . . . . . . 47

Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Chapter 8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Licensing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Licensing Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Errors Caused by Hardware Changes . . . . . . . . . . . . . . . . 52
Errors Caused by Reinstalling an Operating System . . . . . . . . 52
Errors Caused by Changing the System Date and Time . . . . . . 52
Networking Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

iv | Contents
Deployment Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Activation Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Refresh Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Contents | v
vi
Autodesk Education Suite
2012 Overview 1
Autodesk® Education Suites 2012 products provide educational institutions access to an array
of Autodesk products. For a single, affordable annual fee, this flexible, subscription-based
license program allows educational institutions to use popular Autodesk design tools while
reducing the time required for managing licensed software.

Preparing for Installation

This section provides background information regarding the installation of the
Education Suite products, prerequisite conditions that need to be met before
installation begins, the types of installations, and a general understanding of
licensing types.
Autodesk Education Suites contains a number of individual Autodesk products,
with the additional option to download Autodesk Impression 2012. All of the
Education Suite 2012 products have their own installers that offer one of three
options: network licensed, multi-seat stand-alone, or stand-alone installation.
While all products can be installed using the stand-alone method, the installation
type you use depends on which products you want to install, and the type of
license you purchased. The recommended installation method for classroom
or lab environments is network licensed or multi-seat stand-alone. Both of these
methods recommend that you use the deployment wizard to create
administrative images.
Deployments are stored in a shared folder and allow you to install the product
on systems that have access to the shared folder. For more information on
creating a shared folder, see Create a Network Share on page 34. The deployment
wizard can be run directly from each product’s disk. For more information about
deployments, see Create Deployments on page 33.

1
Installation Prerequisites
Before installing any of the products in the Autodesk Education Suites package,
it is recommended that you make sure the following conditions have been
met:

■ For each product you plan to install, you have reviewed the system
requirements. See System Requirements on page 6.

■ You understand the product licenses you’ve ordered. See Installation and
Licensing Types on page 7.

■ You have an understanding of administrative permissions. See

Administrative Permissions on page 7.

■ You know how you’re going to personalize the products during activation.
See Consistent Product and User Information on page 10.

■ You have closed all other programs and temporarily disabled anti-virus
software. See Minimize Installation Failure on page 10.

■ You have created a distribution plan for products once they’re installed
on your primary system. See Prepare for a Network Deployment on page
33.

■ You have created shared folders for each product you plan to install using
the deployments. See Create a Network Share on page 34.

■ You understand how to use imaging software to distribute your software.

See Distribute Products Using Ghosting on page 41 for more information.

Product List
The Autodesk Education Master Suite includes all of the Education products
listed in Table 1. Other suites include a subset of these products. If you are
missing any items, contact your reseller.
In order to avoid installation problems, it is strongly suggested that you install
the products in the order listed below. If you are installing Autodesk Vault, it
should be installed on a server operating system. If it must be installed with
other products, install Vault first.

2 | Chapter 1 Autodesk Education Suite 2012 Overview

NOTE You do not need to install all of the products included in your suite.

Table 1: Autodesk Education Master Suite Product List

Autodesk Product Disk Count

Autodesk® Vault 2012 1 DVD

AutoCAD® Map 3D 2012 2 DVD

AutoCAD 2012 1 DVD

AutoCAD Architecture 2012 1 DVD

AutoCAD Civil 3D® 2012 2 DVD

AutoCAD Mechanical 2012 2 DVD

Autodesk Revit® Architecture 2012 1 DVD

AutoCAD MEP 2012 2 DVD

Autodesk Revit MEP 2012 1 DVD

Autodesk Revit Structure 2012 1 DVD

Autodesk Inventor® Professional 2012 2 DVD

AutoCAD Electrical 2012 2 DVD

Autodesk SketchBook® Designer 2012 1 DVD

Autodesk Showcase® 2012 1 DVD

Autodesk Navisworks® Manage 2012 2 DVD

Autodesk Robot™ Structural Analysis Pro- 1 DVD

fessional 2012

Autodesk Ecotect® Analysis 2011 1 DVD

Autodesk 3Ds Max® Design 2012 1 DVD

Product List | 3
 Autodesk Product Disk Count

AutoCAD Structural Detailing 2012 2 DVD

Autodesk Alias® Design 2012 2 DVD

Autodesk Moldflow® Adviser Advanced 1 DVD

2012

Autodesk Mudbox™ 2012 1 DVD

Autodesk Simulation Multiphysics 2012 3 DVD

Table 2 shows the Autodesk products included in each Education Suite. The
suite names are abbreviated as follows:

■ BDS – Building Design Suite for Education

■ DS – Design Suite for Education

■ FDS – Factory Design Suite for Education

■ IDS – Infrastructure Design Suite for Education

■ PDS – Product Design Suite for Education

■ DA – Design Academy

Table 2: Autodesk Product Distribution in Education Suites

Autodesk Product BDS DS FDS IDS PDS DA

AutoCAD

AutoCAD Architecture

AutoCAD Civil 3D

AutoCAD Electrical

AutoCAD Map 3D

4 | Chapter 1 Autodesk Education Suite 2012 Overview

Autodesk Product BDS DS FDS IDS PDS DA

AutoCAD Mechanical

AutoCAD MEP

AutoCAD Structural Detailing

Autodesk Alias Design

Autodesk Ecotect Analysis

Autodesk Inventor Professional

Autodesk Moldflow Adviser Ad-

vanced

Autodesk Mudbox

Autodesk Navisworks Manage

Autodesk Revit Architecture

Autodesk Revit MEP

Autodesk Revit Structure

Autodesk Robot Structural Analysis

Professional

Autodesk Showcase

Autodesk Simulation Multiphysics

Product List | 5
 Autodesk Product BDS DS FDS IDS PDS DA

Autodesk Sketchbook Designer

Autodesk Vault

Autodesk 3ds Max Design

Additional Software Notes

When you install products from the Education Suite, you use a single serial
number and product key. Activation for all products in the suite is completed
when you use the first product.

Autodesk Showcase 2012

■ Video display adapter requirements are greater than for the other products
in the suite. Refer to the product’s system requirements for details.

System Requirements
Make sure that the systems on which you plan to install any of the Autodesk
Education Suites products meet the system requirements for those products.
Each product has its own unique requirements. If your systems do not meet
these system requirements, problems will occur.
The following table outlines the recommended system configurations necessary
for installing some or all the products included in a specific suite.

Recommended
Requirements

Operating System Microsoft Windows 7 Enterprise, Ultimate, or Professional

edition
Microsoft Windows Vista® (SP2) Enterprise, Ultimate, or
Business edition
Microsoft Windows XP Professional, SP3 or later for 32-
bit version, SP2 or later for 64-bit version

6 | Chapter 1 Autodesk Education Suite 2012 Overview

 Recommended
Requirements

Browser Microsoft Internet Explorer 7.0 or later

Processor Intel Pentiuim 4, or AMD Athlon 3GHz or greater

Intel or AMD Dual-Core 2 GHz or greater

RAM 4 GB for 32-bit processors; 8 GB or more for 64-bit pro-

cessors when handling complex models (over 1000 ob-
jects or parts). Products with intensive rendering, such as
Autodesk Revit, can require 16 GB or more RAM.

Disk Space 1000 GB or larger

Display 1600 x 1200 32-bit color video display adapter

512 MB graphics memory
DirectX 9.0/10 with 2 GB or more capable graphics card
supporting Pixel Shader Model 3
OpenGL 2.0 specification support

Mouse Microsoft mouse-compliant pointing device with 3 but-

tons
Wacom graphics tablet for sketching

Install Media DVD for most Education Suites, USB for Plant Design and
Factory Design Suites

Administrative Permissions
To install Autodesk Education Suites products, you must have administrative
privileges on each computer where the products are to be installed. If you are
unsure of your permission level, see your system administrator for more
information.

Installation and Licensing Types

The type of licensing you have purchased dictates the type of installation
method to use. For products that allow you to create deployments, you will
be prompted to specify one of the following installation types.

Administrative Permissions | 7
 WARNING For deployments, the license type you choose on the installer’s
Configuration panel, network or stand-alone license, must be used for all products
in your deployment. If you select products that do not support the type of license
you purchased, you will not be able to activate those products.

Network License
Network licensed products are recommended for classrooms and lab
environments.
You install the program to computers with the files and registry entries that
allow the program to communicate with the Network License Manager. You
also define the location of the Network License Manager so that the licenses
can be accessed.
When you install network licensed products, you do not have to worry about
activation. Systems running products that use a network license do not require
activation because the Network License Manager manages all requests for
running a network application.
Another advantage of network licensing is that you can install products on
more systems than the number of licenses you have purchased. For example,
you purchased a network license for 25 seats, but you installed the product
on 30 systems in the classroom. Once the Network License Manager is set up
and started, students can log on to any one of the 30 systems as long as the
maximum of number of active licenses (25) is not exceeded. When someone
exits the program, the server frees up a license for someone else.

Stand-Alone License
A stand-alone installation requires you to physically move from computer to
computer to install, register, and activate each program individually.
Registration of stand-alone products occurs the first time the application is
launched and registration information must be entered manually during the
registration process. In a classroom or lab environment there are two ways to
handle these products.

■ If the systems are not networked, install the product disks separately on
each system.

■ If the systems are networked, copy the product disks or create a deployment
in a shared folder on the primary server and then run the setup.exe file in
the shared folder on the server from each satellite system.

8 | Chapter 1 Autodesk Education Suite 2012 Overview

 NOTE It is recommended to install stand-alone products directly from the
distribution media. It is also recommended to create deployments for multi-seat
stand-alone and network licensed products.

Multi-Seat Stand-Alone License

If your facility is not networked, but all the systems can connect to the Internet,
you can opt for multi-seat stand-alone licensed products.
Multi-seat stand-alone installations are similar to stand-alone installations,
except that all of your products use the same serial number for activation.
Unlike network licensing, the multi-seat license specifies the maximum number
of computers on which the license can be installed.With multi-seat stand-alone
installation, you can still use the deployment wizard to create Administrative
images and deployment shortcuts.
You can request a change to the licensing you’ve purchased by contacting
your Autodesk Authorized Education Reseller. You can change from multi-seat
stand-alone licensing to network licensing and you can also increase the
number of seats for your existing license.
Registration information is pre-configured during the creation of the
deployment image; this pre-configuration ensures duplicate registration data
for all the computers. As long as a product is installed using the deployment
image shortcut and all the systems have Internet access, you will only be
prompted to activate the first product in the suite. Products launched after
your first activation will be automatically activated.

Locate Your Serial Number and Product Key

When you install Autodesk Education Suites products, you are prompted for
your serial number and product key on the Product Information panel of the
installer.
The serial number and product key are located on the outside of the product
packaging, or in the Autodesk® Upgrade and Licensing Information email.
Make sure to have these available before you install the program so that you
don't have to stop in the middle of the installation.
The serial number must contain a three-digit prefix followed by an eight-digit
number. The product key consists of five characters.
The information you enter is permanently retained with the product. Because
you can't change this information later without uninstalling, take care when
entering the information. To review this product information later, on the

Locate Your Serial Number and Product Key | 9

 InfoCenter toolbar, click the drop-down arrow next to the Help button (the
question mark). Then click About - Product Information.

Consistent Product and User Information

It is very important that the product and user information (your school,
classroom or lab environment contact information) you supply when
registering and activating your products is consistent across all Autodesk
products. When you register and activate products, you are required to enter
information on the electronic registration (EREG) site. If you enter this data
incorrectly or inconsistently, you can run into activation problems.
For example, Mr. J. Smith works at a school and has received some education
suite software. He installs one of the products on his personal system and
activates the product using his personal information. He then gives that
product to a system administrator to install on the school’s network. The
system administrator attempts to register and activate the product using the
school’s data.
Since the software license has already been registered and activated by Mr.
Smith, the software on the school’s network cannot be registered and activated
unless Mr. Smith’s exact personal information is re-used.
If you do not know your product or user data, you should contact your
Autodesk Reseller or the Autodesk Business Center. For contact and support
information, see Contact and Support on page 47.

Minimize Installation Failure

The installation process of many of the Autodesk Education Suites products
can stop if some applications (such as Microsoft Outlook or virus-checking
programs) are running. Before installing products, it is recommended that
you close all running applications and temporarily disable virus checking
utilities.

TIP If you encounter any MSI (Windows installer) errors during installation, further
information can be found in the Autodesk Support Knowledge base or the Microsoft
Support Knowledge base.

Documentation
If you are new to the education suite products, please read this entire guide
before beginning your installation process. To access additional documentation,

10 | Chapter 1 Autodesk Education Suite 2012 Overview

select the Installation Help, System Requirements, or Readme options on the
installer panels. Some products also have a series of information links located
on the left-side panel of some installer panels.

NOTE Not all products have online documentation. In products where

documentation is available and links are not shown, documentation can be accessed
from the product disks.

In addition to the installation and licensing guides, you can access extensive
documentation within each Autodesk product by clicking the Help menu.
For late-breaking information, including installation information, see each
product's Readme file, or check the individual product sites at
www.autodesk.com/products. The main Autodesk support page is
www.autodesk.com/support.

NOTE You require Adobe® Reader® to view the PDF files. You can download a
free copy of Adobe Reader at www.adobe.com.

Documentation | 11
12
Stand-Alone Installation
2
All Autodesk Education Suites products allow for stand-alone installations. Follow the steps
below to install your suite products using the stand-alone installation method.

Installing Products
Two installation methods are available:

■ Using the product disks, move from system to system installing the products.

■ If the environment is networked, create a network share for the product and
copy the contents of the disks to the shared folder. From each computer,
run the setup.exe file from the primary server.

NOTE The following procedure provides a general outline of the individual

installation process. In some cases, the product installers will differ. In those cases,
follow the on-screen installation instructions.

To install products

1 Insert the Autodesk® product disk(s) into the computer’s drive. On the
AutoPlay dialog, select Install or run program > Run Autorun.exe or Setup.exe.

2 On the first installer panel, select a language for the installation instructions.
This can be different from the product language, which you will select
later. Click Install.

3 Review the Autodesk software license agreement for your country or region.
Click I Accept, and then click Next.

4 On the Product Information page, enter your Education Suite’s serial

number and product key, and then click Next.

13
 WARNING After you click Next, you cannot change the information entered
on this page unless you uninstall the product.

5 On the Configure Installation panel, select the products to install, and

the product language. If you want to configure the settings for a product
to change them from the default values, click the product box in the list
to open the configuration panel. After making all desired changes, click
the product box to close the configuration panel.

6 Click Install.

7 When the installation is complete, click Finish or Exit.

NOTE Some programs may prompt you to restart your system after
installation. At the prompt, restart your system before you continue to install
other programs.

Uninstall an Autodesk Product

When you uninstall an Autodesk product, all components are removed. This
means that even if you've previously added or removed components, or if
you've reinstalled or repaired an Autodesk product, the uninstall removes all
Autodesk product installation files from your system.

To uninstall an Autodesk product

1 Do one of the following:
■ (Windows XP) Click Start menu ➤ Settings ➤ Control Panel ➤
Add or Remove Programs.

■ (Windows Vista) Click Start menu ➤ Control Panel ➤ Programs

and Features ➤ Uninstall or change a program.

■ (Windows 7) Click Start menu ➤ Control Panel ➤ Programs ➤

Uninstall a program.

2 In the Add or Remove Programs or Uninstall or Change a Program

window, select the individual product, and then click Change/Remove
or Uninstall/Change.

3 Click Uninstall.

14 | Chapter 2 Stand-Alone Installation

 4 On the Uninstall <Autodesk product> page, click Uninstall to remove
<Autodesk product> from the system.

5 When informed that the product has been successfully uninstalled, click
Finish.

NOTE Even though the Autodesk product is removed from your system, the
software license remains. If you reinstall the Autodesk product at some future time,
you will not have to register and re-activate the program.

Uninstall an Autodesk Product | 15

16
Network Licensing
3
If you plan to install your products on a network, use the Network License Manager.
The Network License Manager determines whether a license is granted or denied to an
application that is requesting a license. If a license is available, the application starts and a
license is checked out. If a license is not available, the application will not start and you will
not be able to run the application until a license is returned to the license manager.
If you are not familiar with network licensing, please read the entire Autodesk Licensing Guide
for further details before you attempt to set up a network license server. To access the guide,
select the Installation Help option on the installer. You can also view the guide from the product’s
disk by navigating to the documentation (docs) folder. For more information about access to
documentation, see Documentation on page 10.

Plan Your Network Licensing

This section contains information that you need to know before you set up a
network license server. The section includes information about supported license
server models, license operation and availability, network license file definitions
and parameters, license file examples, license types and behaviors, and the
license server heartbeat signal.

Plan Your License Server Configuration

You must decide which license server model to use for managing your Autodesk®
product licenses on a server. Autodesk supports the following network license
server models:

■ Single license server model

■ Distributed license server model

17
 ■ Redundant license server model

Single License Server Model

In the single license server model, the Network License Manager is installed
on a single server, so license management and activity is restricted to this
server. A single license file represents the total number of licenses available
on the server.
Advantages of the Single License Server Model

■ Because all license management takes place on a single server, you have
just one point of administration and one point of failure.

■ Of the three license server models, this configuration requires the least
amount of maintenance.

Disadvantage of the Single License Server Model

■ If the single license server fails, the Autodesk product cannot run until the
server is back online.

Distributed License Server Model

In the distributed license server model, licenses are distributed across more
than one server. A unique license file is required for each server. To create a
distributed license server, you must run the Network License Manager on each
server that is part of the distributed server pool.
Advantages of the Distributed License Server Model

■ Servers can be distributed across a wide area network (WAN); they do not
need to exist on the same subnet.

■ If one server in the distributed server pool fails, the licenses on the
remaining servers are still available.

■ If you need to replace a server in the distributed server pool, you do not
need to rebuild the entire pool.

■ Server replacement is easier than in a redundant server pool, where you

must reactivate the entire pool.

18 | Chapter 3 Network Licensing

 Disadvantage of the Distributed License Server Model

■ If a server in the distributed server pool fails, the licenses on that server
are unavailable.

■ This model can require more time for setup and maintenance than other
models.

Redundant License Server Model

In the redundant license server model, three servers are configured to
authenticate license files. Licenses can be monitored and issued as long as at
least two license servers are still functional. The Network License Manager is
installed on each server, and the license file on each server is the same.
In the redundant license server model, all servers must reside on the same
subnet and have consistent network communications. (Slow, erratic, or dial-up
connections are not supported.)
Advantage of the Redundant License Server Model

■ If one of the three servers fails, all licenses that are managed in the server
pool are still available.

Disadvantages of the Redundant License Server Model

■ If more than one server fails, no licenses are available.

■ All three servers must reside on the same subnet and have reliable network
communications. The redundant server pool does not provide network
fault tolerance.

■ If one of the three servers is replaced, the complete redundant server pool
must be rebuilt.

■ If your Autodesk product supports license borrowing, and licenses are

borrowed from a redundant license server pool, you must restart the license
server after you stop the Network License Manager.

How Your License Works

In this section, you learn about license operation and availability, the license
file, license types and behaviors, and the heartbeat signal.

How Your License Works | 19

License Operation and Availability
When you start an Autodesk product, it requests a license from the license
server through the TCP/IP network. If the number of available licenses has
not been exceeded, the Network License Manager assigns a license to the
computer, and the number of available licenses on the license server is reduced
by one.
Likewise, when you exit a product, the Network License Manager frees a license
for another user. If you run multiple sessions of an Autodesk product on an
individual computer, only one license is used. When the last session is closed,
the license is released.
The following three processes manage the distribution and availability of
licenses:

■ License manager daemon (lmgrd.exe) handles the original contact with the
application, and then passes the connection to the vendor daemon. By
using this approach, a single lmgrd.exe daemon can be used by multiple
software vendors to provide license authentication. The lmgrd.exe daemon
starts and restarts the vendor daemons as needed.

■ Autodesk vendor daemon (adskflex.exe) tracks the licenses that are checked
out and the computers that are using them. Each software vendor has a
unique vendor daemon to manage vendor-specific licensing.

NOTE If the adskflex.exe vendor daemon terminates for any reason, all users lose
their licenses until lmgrd.exe restarts the vendor daemon or the problem causing
the termination is resolved.

■ License file is a text file that has vendor-specific license information.

Interpreting Your License File

The network license file you receive from Autodesk contains licensing
information required for a network installation. You obtain license file data
when you register your Autodesk product.
The license file contains information about network server nodes and vendor
daemons. It also contains an encrypted digital signature that is created when
Autodesk generates the file.
The license file configures network license servers to manage licenses. When
creating a deployment, the network license server names are specified so that

20 | Chapter 3 Network Licensing

 each product instance knows which servers to contact to obtain a license.
That network license servers must be accessible to every user who runs one
or more products that require a network license.
The following table defines each license file parameter. For more information,
see the License Administration Guide, installed with the Network License
Manager.

Definitions of license file parameters

Line Parameter Definition Example

SERVER Host Name Host name of the server where the LABSERVER
Network License Manager resides

Host ID Ethernet address of the server where 03D054C0149B

the Network License Manager resides

USE_SERVER [None]

VENDOR Vendor Daemon Name of the server-side Autodesk adskflex.exe

vendor daemon

Port Number Network port number reserved and port=2080

assigned for use only by Autodesk
products running the Autodesk
vendor daemon

PACKAGE Name Name of feature code group SERIES_1

Version Internal version number reference 1.000

COMPONENTS List of feature codes supported in the COMPONENTS=

package "526000REVIT_9_OF\
51200ACD_2007_OF\
513001IN-
VBUN_11_OF"

OPTIONS OPTIONS=SUITE

SUPERSEDE Replacement for any existing Incre- SUPERSEDE

ment line of the same feature code
from any license files on the same li-
cense server that have a date earlier
than the defined Issue Date

How Your License Works | 21

Definitions of license file parameters
Line Parameter Definition Example

SIGN Encrypted signature used to authen- SIGN=0 SIGN2=0

ticate the attributes of the license file

INCREMENT Feature Code Product supported by the license file 51200ACD_2007_0F

Expiration Date Amount of time the licenses are permanent

available

Number of Licenses Number of licenses supported by the 25

license file

VENDOR_STRING License usage type and license beha- COMMERCIAL

vior of the product that is supported
by the license file

BORROW Definition of the license borrowing BORROW=4320

period for the licenses defined under
the same increment line.
In this example, the maximum peri-
od that licenses can be borrowed is
4320 hours (180 days), unless other-
wise noted (for example, BOR-
ROW=2880 means that licenses can
be borrowed for a maximum of
2880 hours, or 120 days).
License borrowing is disabled when
this parameter is absent in the li-
cense file.

DUP_GROUP Definition of multiple license re- DUP_GROUP=UH

quests when the same user and same
host share the same license

ISSUED Date that the license file was gener- 15-jul-2006

ated by Autodesk

Serial Number Serial number of the Autodesk 123-12345678

product

22 | Chapter 3 Network Licensing

Definitions of license file parameters
Line Parameter Definition Example

SIGN Encrypted signature used to authen- SIGN=6E88EFA8D44C

ticate the attributes of the license file

License Types and Behaviors

Autodesk supports dynamic product usage and license behaviors. This means
that you can purchase a specific type of behavior with a specific license and
change that license at a later date without having to uninstall and reinstall
the Autodesk product.

NOTE All license types are available as stand-alone and network except for the
Student Portfolio license, which is available as stand-alone only.

License types include the following:

■ Commercial. A license for a product that was purchased commercially.

■ Not for Resale. A license for a product that is not sold commercially. Not
for Resale products are for evaluation or demonstration purposes only and
may not be used for commercial or production use.

■ Educational (EDU)/Institution. A license designed specifically for

educational institutions.

■ Student Portfolio. A license for students who are using an Autodesk product
as part of their curriculum.

License behaviors are as follows:

■ Permanent. Enables permanent use of an Autodesk product.

■ Term Extendable. Enables access to an Autodesk product for a limited time.

The term can be extended at any time.

■ Term Non-Extendable. Enables an Autodesk product for a limited time.

The term cannot be extended.

How Your License Works | 23

Heartbeat Signal
When an Autodesk product is running, it communicates with the license
server at regular intervals using a communication method known as the
“heartbeat” signal. If the heartbeat signal is lost, the server tries to reconnect.
If the server cannot reconnect, the user receives a license error.
If the product stops working because it has lost a connection to the server,
you must shut down the product, and then restart it. If the problem causing
the original loss of the heartbeat signal is resolved and there are available
licenses on the server, the program can be restarted.

Install the Network License Manager

The Network License Manager is used to configure and manage the license
servers. During product installation, the installer prompts you for information
about the license manager, such as license server model and server name(s).
You can install the Network License Manager before or after installing the
products that will use it. Network License Manager must configure the license
servers before any products can obtain licenses and start running.
If an earlier version of the Network License Manager is already installed on
the computer, you should upgrade by installing the Autodesk Network License
Manager into the folder where the older version was located.

To install your Network License Manager

1 In the Autodesk installer, click Install Tools & Utilities.

2 On the Configure Installation panel, select Autodesk Network License

Manager and accept the default installation path (C:\Program Files\Autodesk
Network License Manager\) or click Browse to specify a different path. If
you enter a path that does not exist, a new folder is created using the
name and location you provide.

WARNING Do not install the Network License Manager on a remote drive.

When you install the Network License Manager files, you must provide a path
to a local drive. You must specify the drive letter; the universal naming
convention (UNC) is not permitted.

3 Click Install.

4 On the Installation Complete panel, click Finish to close the installer.

24 | Chapter 3 Network Licensing

Configure a License Server (Windows)
You configure a license server so that you can manage the Autodesk product
licenses. Configure the license server with the lmtools.exe utility.

To configure your license server

You should be logged in with Administrator rights when working with the
LMTOOLS utility.

1 Click Start ➤ All Programs ➤ Autodesk ➤ Network License Manager

➤ LMTOOLS Utility.

2 In the LMTOOLS program, on the Service/License File tab, make sure the
Configure Using Services option is active.

3 Click the Config Services tab.

4 In the Service Name list, select the service name you want to use to
manage licenses.
By default, the service name is Flexlm Service 1. If FLEXnet® is managing
other software on your computer in addition to Autodesk, you can change
the service name to avoid confusion. For example, you can rename Flexlm
Service 1 to Autodesk Server1.

NOTE If you have more than one software vendor using FLEXnet for license
management, the Service Name list contains more than one option. Make
sure that only one Autodesk service is listed.

5 In the Path to Lmgrd.exe File field, enter the path to the Network License
Manager daemon (lmgrd.exe), or click Browse to locate the file.
By default, this daemon is installed in the C:\Program Files\Autodesk
Network License Manager folder.

6 In the Path to the License File box, enter the path to your license file, or
click Browse to locate the file.
This is the path to the license file obtained through www.autodesk.com
or the location where you placed the license file if you obtained it offline.

7 In the Path to the Debug Log File box, enter a path to create a debug log,
or click Browse to locate an existing log file.
It is recommended that you save to the C:\Program Files\Autodesk Network
License Manager folder. The log file must have a .log file extension. For
new log files, you must enter the .log extension manually.

Configure a License Server (Windows) | 25

 8 To run lmgrd.exe as a service, select Use Services.

9 To start lmgrd.exe automatically when the system starts, select Start Server
at Power Up.

10 Click Save Service to save the new configuration under the service name
you selected in step 4. Click Yes when prompted if you would like to save
the settings to the service.

11 Click the Start/Stop/Reread tab and do one of the following:

■ If a service has not yet been defined for Autodesk, click Start Server
to start the license server.

■ If a service for Autodesk is already defined and running, click ReRead

License File to refresh the Network License Manager with any changes
made to the license file or Options file.

The license server starts running and is ready to respond to client requests.

12 Close LMTOOLS.

Uninstall the Network License Manager

You can uninstall the Network License Manager from the license server. When
you uninstall the Network License Manager, licenses are no longer available
to your users.
Before uninstalling the Network License Manager, you will stop the LMTOOLS
utility.

To uninstall the Network License Manager

1 Click Start ➤ All Programs ➤ Autodesk ➤ Network License Manager
➤ LMTOOLS Utility.

2 In the LMTOOLS program, click the Start/Stop/Reread tab.

3 On the Start/Stop/Reread tab, click Stop Server.

4 Close lmtools.exe.

5 In the Windows Control Panel, do one of the following:

■ (Windows XP) Double-click Add/Remove Programs.

■ (Windows 7/Windows Vista) Double-click Programs and Features.

26 | Chapter 3 Network Licensing

 6 Do one of the following:
■ (Windows XP) In the Add/Remove Programs window, click Autodesk
Network License Manager. Click Remove.

■ (Windows 7/Windows Vista) In the Programs and Features window,

click Autodesk Network License Manager. Click Uninstall.

7 If prompted, restart your computer.

NOTE You must manually delete files that you created for use with the Network
License Manager (such as log files, license files, and the Options file). They are not
automatically deleted when you uninstall the Network License Manager.

FLEXnet Configuration Tools

The Network License Manager uses FLEXnet® license management technology
from Flexera Software. FLEXnet provides administrative tools that help to
simplify management of network licenses. You can use FLEXnet tools to
monitor network license status, reset licenses lost to a system failure,
troubleshoot license servers, and update existing license files.

Utilities for License Server Management

FLEXnet provides two utilities for managing the license server. These tools
are located in the C:\Program Files\Autodesk Network License Manager folder.
®
lmtools.exe Provides a Microsoft Windows graphical user interface for
managing the license server.

lmutil.exe Provides a set of command-line options for managing the license

server.

You can use lmtools.exe or lmutil.exe to perform the following server

management tasks:

■ Start, stop, and restart the server.

■ Configure, update, and reread the license file.

■ Diagnose system or license problems.

■ View server status, including active license status.

FLEXnet Configuration Tools | 27

The Options File
Another component of FLEXnet is the Options file. You create this file to set
specific configuration options. For information about creating and using an
options file, see the Network Licensing Guide.
Use the Options file to set parameters for the following server-related features:
Report log file A compressed, encrypted file is created that generates accurate
usage reports on license activity for use by SAMreport-Lite. For more
information about SAMreport-Lite, see the SAMreport-Lite User's Guide, which
you can access on the Documentation tab of the menu browser.

License borrowing If your Autodesk product supports the license borrowing

feature, you can allow users to borrow an Autodesk product license from a
network license server so that they can use the product without being
connected to the license server. A license can be borrowed for a limited time.

License timeout With license timeout, you can set a timeout period on your
license server for one Autodesk product at a time. When set, license timeout
returns a license to the license server when a connection with the computer
is lost, or if a license is checked out but the Autodesk product is idle on a
computer for longer than the timeout period you define.

License timeoutall With license timeoutall, you can set a timeout period on
your license server that applies to all Autodesk products installed on your
computer. When set, license timeout returns a license to the license server
when a connection with the computer is lost, or if a license is checked out
but the Autodesk product is idle on a computer for longer than the timeout
period you define.

For specific information about using FLEXnet configuration tools, see the
FLEXnet documentation by navigating to C:\Program Files\Autodesk Network
License Manager\Docs\FlexUser\LicenseAdministration.pdf.

Licensing Multiple Products

When you install an Autodesk product, it is issued its own license file. You
can manage license files for more than one Autodesk product by combining
license files. To combine multiple license files for Autodesk products, you
must add lines from the new license file to the existing license file.

28 | Chapter 3 Network Licensing

NOTE Products included in the Education Suites do not require that you combine
license files. You can, however, combine your commercial license files with
Education Suite license files if you wish.

Before you begin combining licenses, back up your existing LIC file and stop
the license server. Stopping the server will ensure you have a cleaner update.

NOTE Do not configure a separate service for the new Autodesk product.

1 Open an ASCII text editor, such as Microsoft Notepad.

Do not use a word processor because it will add extra data to the license
file that will make the license invalid.

2 Open your product license file.

3 Next, open one of your other license files in a separate Notepad session.

4 In the license file, select all the text starting at the line beginning with
‘INCREMENT’.

5 Copy the text and paste into the product license file.
Here is an example of a completed license file for combined Autodesk
product versions:
SERVER servername 123456789111
USE_SERVER
VENDOR adskflex port=2080
PACKAGE 64300ACD_F adskflex 1.000 COMPONENTS="57600ACD_2009_0F
\
54600ACD_2008_0F 51200ACD_2007_0F 48800ACD_2006_0F" \
OPTIONS=SUITE SUPERSEDE ISSUED=25-Jun-2008 SIGN="03EF DE18 \
8046 0124 4EA4 6953 F82D 3169 7C24 D0DE E58E 8168 FFA3 D891
\
B43B 08D8 7E7F C6ED CBCC FE2A BB0A 4566 C2AE F1C1 D373 8348
\
E6E3 884A E398 1C78" SIGN2="07AC D696 8844 D19F AB00 8B75
53A3 \
2F76 91DF AED0 3231 1506 0E6B ADC6 C3B8 1797 93B5 9756 8C0F
\
8811 56E6 B2BA 0523 FE2E 82B7 1628 076F 173B F37C 7240"
INCREMENT 64300ACD_F adskflex 1.000 permanent 2 \
VENDOR_STRING=commercial:permanent BORROW=4320 SUPERSEDE \
DUP_GROUP=UH SUITE_DUP_GROUP=UHV ISSUED=25-Jun-2008 \
SN=399-99999999 SIGN="1CCB E88D B819 8604 06FA 9AEE 42F1 CBEA
\

Licensing Multiple Products | 29

 37B9 3CFA A0A8 697F 9CB1 8354 6256 05ED 69D4 D2FF D512 6A2E
\
D5DD B722 EF5B 3172 BA95 4625 F8D3 DD24 BB39 6A58" SIGN2="0DFF
\
FA6F C378 20E0 2622 BE52 B434 F99F 2681 2B93 64F2 CE0C 7F4A
\
7024 B3D1 051A 6920 72BD DE35 8920 E6A1 C8D6 AF23 7BE7 CC91
\
6916 70B1 9E80 AB07 1644"
PACKAGE 64800INVPRO_F adskflex 1.000 \
COMPONENTS="59600INVPRO_2009_0F \
55300INVPRO_2008_0F 51400INVPRO_11_0F 49000INVPRO_10_0F" \
OPTIONS=SUITE SUPERSEDE ISSUED=25-Jun-2008 SIGN="1306 5990 \
F8A1 56FB 1D8A 9DA7 D6AE 8E9E F6EC 2862 367A 36E2 C5FB E6E1
\
4AAA 0128 8C2D 95FD 09B2 ABA1 6F98 A0A3 70DE 3220 6835 7E51
\
3849 9D81 8BDC 9DC1" SIGN2="0021 AA08 F2E7 8AEB 5345 341A
7E42 \
3001 B8C5 DFC2 6EB8 87C5 C04A AE43 A10F 1DA1 EF8A F0FA 10F5
\
AC81 1E22 789F A18D 650F 6BBB 563A BDA5 DD1C 82EC 27F6"
INCREMENT 64800INVPRO_F adskflex 1.000 permanent 2 \
VENDOR_STRING=commercial:permanent BORROW=4320 SUPERSEDE \
DUP_GROUP=UH SUITE_DUP_GROUP=UHV ISSUED=25-Jun-2008 \
SN=399-99999966 SIGN="0BE4 51F4 570C DC48 5E66 F952 629E EDF0
\
019C 6FF7 0509 1FF0 D4FB 3B16 1981 073F 31EC A241 8CB3 8782
\
E655 00C6 E097 D5EF B0D8 67D3 199D 699D 2E09 B16F" SIGN2="1254
\
3E37 0CE4 F42D B7CD 858C 92FC A963 5274 770F 9354 FE29 E117
\
205D C632 0C4E AEC0 7501 9D9E FFEB D84D F154 16A1 E120 339A
\
FDBF 3F07 4477 B8B3 5DA4"
When combining additional licenses for the same Autodesk product, you
must obtain a new license file for the total number of licenses with that
feature code, not just the new ones. For example, do not combine two
different AutoCAD® 2012 license files into one file. Obtain one new
license file that contains the required total number of AutoCAD 2012
licenses.

30 | Chapter 3 Network Licensing

6 Once the license files are combined, open LMTOOLS and click the
Start/Stop/Reread tab.

7 Click on the Server Status tab and check the status of the server to make
sure it is running.

8 Click on the Start/Stop/Reread tab. Click the Reread License File button
to make sure the changes to the license file have taken effect.
If Reread passes, you should see "Reread Server License File Completed"
printed at the bottom of the LMTOOLS utility dialog. If it fails, you should
see "Reread Server Failed" instead. If Reread fails, ensure that the correct
.lic file is being referenced in the Config Services tab, and ensure that the
license files were combined correctly.

9 Click File ➤ Exit.

Licensing Multiple Products | 31

32
Create Deployments
4
A deployment provides an efficient way to install one or more Autodesk products with a
standard configuration on multiple workstations. The files required for the installation process
are stored on the network, in an administrative image, in a folder to which all users have
shared access. To install the products, users navigate to the deployment folder and double-click
an installer shortcut (.LNK file).
This section explains how to use the Autodesk installer to create deployments for efficient
distribution of programs. For more detailed information about deployments, click the
Installation Help link on your product installer and consult the Network Administrator’s Guide.

Set Up and Create a Deployment

The deployment process provides several options for creating and customizing
your deployments, so you should set aside ample time to research the process.
To be successful, it is recommended that you review the following checklist and
information before you begin.

Prepare for a Network Deployment

Complete the following preliminary tasks before creating a network deployment.

Deployment Checklist

Review the system requirements by clicking the System Requirements link in the
installer. Confirm that your network, servers, and client workstations meet these
requirements.

Understand the general process for installing the type of license you have pur-
chased. For a network license deployment, you should know the license server
name(s) and the type of license server model that was specified at the time of
license purchase.

33
 Deployment Checklist

Install and activate any network administrator tools and utilities. For example,
if you are using a network license, install the Network License Manager from the
installer.

Locate your product serial number and product key. These are found on the
outside of the product packaging, or in an email message if you downloaded
your product from an Autodesk site.

Identify a network location for deployments, and create a shared folder to contain
deployments.

If your product has language options, decide which language to use for each
deployment.

NOTE Languages can be included when you create a deployment, or when you
create a new deployment configuration, but not when you modify a deployment.

Determine whether to create installation log files on individual workstations, in

the deployment folder, or both.

Determine whether the deployment should use silent mode, installing applications
without prompting the end user for any input.

NOTE When the program is installed from a deployment using silent mode,
users’ systems automatically reboot without warning when the installation is
complete.

Determine whether to install each application with a default or custom config-

uration. If you want to use a custom configuration, identify any applicable settings
such as defined search paths, locations of support files, and whether to automat-
ically install service packs.

Create a Network Share

A network share is a folder to which all users on the network have read-write
access. Deployments are stored in this folder, and you point users to this
location to install the programs in your suite.
A shared folder is required for network license and multi-seat stand-alone
methods of installation.

34 | Chapter 4 Create Deployments

 NOTE You must have Full Control permissions set for your shared folder when
you are creating your deployment images. Read permissions are necessary to
access the network share and administrative permissions on the workstation where
the program is deployed.

To create a network share folder

1 On the desktop of a network server, create a folder named Deployments.

2 Right-click the Deployments folder and click Share and Security (or Sharing).

3 In the <folder name> Properties dialog box, Sharing tab, select Share This
Folder.

4 Specify a Share Name, such as Deployments, if necessary.

5 Click the Permissions button. In the Permissions dialog box make sure
Full Control is active. Click OK.
In Vista, right-click the Deployments folder and then click Share. In the
Properties dialog box, select Sharing and then Advanced Sharing to share
the folder. Click the Permissions button to make sure Full Control is
active. Click OK.
In Windows 7, right-click the Deployments folder and then click Properties.
In the Properties dialog box, click the Sharing tab and then click Advanced
Sharing. In the Advanced Sharing dialog box, select Share This Folder.
Click the Permissions button to make sure Full Control is active. Click
OK

6 These steps are important when creating your deployment images.

7 Click OK or Close to close the Properties dialog box.

8 For each product you plan to install, create a subfolder in the Deployments
folder. Name each folder with the pertinent product name.

Configure Individual Products

You can create a deployment that uses the default product settings, or you
can configure the settings for any product to be included in the deployment.
The following configuration options are examples of some common settings
for different Autodesk products.

■ Installation Type (Typical or Custom)

■ Installation Folders for Support Content

Configure Individual Products | 35

 ■ Search Paths and File Locations

■ Install Additional Files

■ Specify User Preferences

■ Include Service Packs

■ Configure Access to Online Resources

Before creating a deployment, you should review the available settings for
products in your suite, and determine whether to accept the default settings,
or to configure some of the settings for your users when you create the
deployment. Any settings you change for the deployment will apply
consistently to the installations for all users.
The best source of information on product settings is available from the product
installer. Click the Installation Help link, and open the configuration guide
for the product. The configuration guides for all products are intended to
supplement the general information in the Network Administrator’s Guide,
which is also accessible from the Installation Help link.

Creating a Deployment
If you do not plan on customizing the settings for any Autodesk products in
your deployment, you can create a default deployment. Otherwise, you can
create a custom deployment, and specify the settings that will apply to each
installed instance of the products.
The following procedure covers both default and custom deployments.

To create a deployment
1 On the product’s initial installer panel, click Create Deployment.

2 On the Create Deployment panel, specify the deployment name,

administrative image location, and whether your target systems are 32
or 64 bit.
■ In the administrative image path field, enter the path to your existing
shared network location, or use the Browse button to navigate to that
location.

■ In the Installation Settings area, choose if you want the deployment

to create a network log and/or a client log, if you want to run the

36 | Chapter 4 Create Deployments

 client installation in silent mode, without any prompts to the users
during installation.
■ If you choose to create a network log file, the default location for
the log is in a subfolder of the administrative image path. You can
specify a different location if desired.

NOTE The folder where the network log resides must be a shared
folder where users who install the program have Change permissions.
Otherwise, successes or failures for user installations cannot be written
to the log file.

Click Next.

3 Review the Autodesk software license agreement for your country or

region. You must accept this agreement to proceed with the deployment
process. Choose your country or region, click I Accept, and then click
Next.

NOTE If you do not agree to the terms of the license and want to terminate
the installation, click Cancel.

4 On the Product Information panel, enter the Education Suite serial

number and product key (both can be found on the outside of the suite’s
product packaging). Green check marks indicate that the numbers are
valid.

NOTE The information you enter here is permanent and is displayed in the
Help menu on your computer.

5 Select your license type. If you have a network license, specify the license
server model (single, distributed, or redundant) and add the server name(s)
to the configuration. Click Next.

6 On the Configure panel, select the products to include in the deployment.

If you want to change any settings for a product, creating a custom
deployment, click the product box to open the configuration panel.
When the configuration is complete, collapse the configuration panel
and click Create to start creating the deployment files in the shared folder.
Progress bars and text messages on the installer track the stages of this
activity.

7 On the Deployment Configuration Complete page, click Finish.

Creating a Deployment | 37
Modify a Deployment
After a deployment is created, it may be necessary to modify the deployment
for some client workstations. You can apply a patch or select various custom
files that are not part of the base administrative image. You can also perform
modifications such as changing the installation directory from drive C to drive
D.
Inside each deployment folder is a Tools folder that contains a shortcut (.LNK
file) named Create & Modify a Deployment. You can use this shortcut to

■ Create a new deployment configuration

■ Create a new deployment configuration that uses an existing deployment

as a template

■ Modify the configuration of an existing deployment

If your original administrative image was set to include only products required
by the deployment configuration, then your options for creating or modifying
the deployment are limited. In particular, you cannot add products to the
deployment that are not in the original administrative image. Conversely, if
your product administrative image was not set to include only the required
products, then it includes all product files. As a result, you can add products
when you modify this deployment or when you create new deployment
configurations.

To modify a deployment
1 Open the shared network folder where you originally chose to place your
product deployment.

2 In the Tools folder, double-click the Create & Modify a Deployment

shortcut.
This re-opens the deployment part of the installer.

3 Click through the deployment panels and make the necessary changes.

4 After all the modifications have been made, click Create.

Point Users to the Administrative Image

When you have completed the deployment process, you are ready to have
users install the newly created or modified deployment. Notify your users of

38 | Chapter 4 Create Deployments

the location of the administrative image, where they can double-click the
deployment shortcut to start product installation. If you chose installation
by silent mode, you should also test whether the installation process
automatically restarts the user’s computer without warning. If so, you should
advise your users that they should not work on documents during installation.

Point Users to the Administrative Image | 39

40
Distribute Products Using
Ghosting 5
Imaging software, such as Symantec™ Corporation’s Norton™ Ghost™, is used to create a
master image of a computer where Autodesk® products have been installed. The master image
is then replicated to other computers throughout your facility.
Ghosted images can be transferred to identical workstations; images must be specially tailored
for non-identical workstations. Make sure you are familiar with the entire imaging process
before you attempt to duplicate an image onto other workstation.
Using imaging software can also result in the following situations:

■ Conflicts with product licensing

■ Incomplete product installations

NOTE If you are experiencing licensing instability in a SATA RAID environment, using
imaging software to distribute Autodesk products can cause product activation problems.
You may receive an “Activation code limit exceeded” message if you attempt to activate
products in a SATA RAID environment.

Use a Master Image to Distribute Multi-Seat Stand-Alone Products to Multiple Systems

A master image can be used to distribute multi-seat stand-alone products to multiple systems
in your classroom or lab environment.

NOTE When using Norton Ghost, you must use the -ib switch to include the boot sector in your
master image. Consult your imaging software for more details on including the boot sector as part
of the master image.

1 Following the installation for your multi-seat stand-alone products, create a stand-alone
deployment for installing multi-seat stand-alone products.

41
 2 Using the deployment shortcut that was created for the product, install the Autodesk
product on the system to be imaged.

NOTE If you anticipate the need to re-image computers, do not run or activate any products
on the primary system until the master image has been created, distributed, and tested on
at least one other system.

If you want to test an application, you can create a temporary master image. For
example, create a test image after the multi-seat stand-alone application has been
installed, but not run. After the test image is created, run the application. If the test is
successful, restore the image so the system is returned to a state before the application
was run.

3 After the Autodesk product has been installed, use imaging software to create a master
image of the system's hard drive, including the boot sector.

4 Apply the master image to your first satellite system so you can test the master image.

5 Launch the products on the test system and activate them.

Initially, each product has a 30-day grace period. During that grace period, you must
register and activate the products you want to continue using. Products on satellite
systems are automatically activated as long as they are connected to the Internet.
Satellite systems that are not connected to the Internet must be manually registered
and activated.

6 If the products on the test system operate correctly, distribute the master image to all
the other satellite systems so you can run and activate the programs throughout the
facility.

Use a Master Image to Distribute Network Licensed Products to Multiple Systems

A master image can be used to distribute network licensed products to multiple systems in
your classroom or lab environment.

1 Following the installation for your network licensed product, create a network
deployment for installing network applications.

2 Using the deployment shortcut that was created for the product, install the Autodesk
product on the system to be imaged.

3 After the Autodesk product has been installed, use imaging software to create a master
image of the system's hard drive.

4 Apply the master image to the other systems.

5 Run the product.

42 | Chapter 5 Distribute Products Using Ghosting

 NOTE A license server must be running, and each system must be connected to the network
in order to run the application.

Restore a Master Image

Should you ever have to reinstall one or more of your products, it may prove expedient to
restore them using the master image.

NOTE Before attempting this, make sure you have saved a copy of each system’s Software
Licenses folder to another system.

1 Exit the application. Do not run the application again until you have completed this
procedure.

2 Open Windows Explorer and copy the Software Licenses folder from the appropriate
path shown below to a location other than the drive that will be restored.
C:\Documents and Settings\All Users\Application Data\Autodesk\Software Licenses

3 Restore the master image.

4 Restore the Software Licenses folder (and Product Licenses folder, if appropriate) that
you created in step 2 to its original location on that system.
Because the licensing folders were copied to a location other than the drive being
restored, they were protected during the restoration process. Once the licensing folders
are copied back to the system they came from, the products can be run and no
reactivation is necessary.

| 43
44
Activation
6
Activation is software-based license management technology that allows customers with
legitimate licenses to run Autodesk® software by verifying the validity of the serial number
and product key, and the eligibility of the computers where the software has been installed.
Product activation does not change the way the software works for licensed users.

Product Activation
You must register and activate your Autodesk software licenses within 30 days
of purchase. When registering, specify whether you are requesting activation
codes for network or stand-alone use (or both, the total not to exceed the total
designated in your contract). Please have available the serial number and product
key of your enclosed software when you register.

NOTE The trial period may vary for some Autodesk products.

The majority of products in your Autodesk Education Suites share the same
serial number and product key, and are not pre-registered. If you install products
from a deployment, the products will be activated at first launch.
For network licensed installations, you will be also be asked to input your server
name. Make sure the network license server is started. If everything is okay, the
products will launch successfully.
If you perform a stand-alone installation of several products from their media,
and you launch one of the products for the first time, you will be asked to
activate that product by entering your Autodesk Education Suites serial number
and product key. When the first product is successfully activated, all other
products in the suite are automatically activated.
If the products fail to activate, this could indicate that the Autodesk Education
Suites serial number and product key information was not entered correctly, or

45
 the product needs to be installed with its own specific product key. If the
product fails to activate, follow the activation process again.
You can activate products online through the RegisterOnce pages of the
installer (https://registeronce.autodesk.com). The web page prompts you to create
a RegisterOnce account. If you have problems with this process, use the
following contacts to register and activate products manually.

■ Email - authcodes@autodesk.com

■ Local software activation phone and email information -

www.autodesk.com/educationsuites

46 | Chapter 6 Activation
Contact and Support
7
Contact Information
Contact Description

Autodesk, Inc.

Shipping Address Visit www.autodesk.com/educationsuites to find the Autodesk

shipping location nearest you.

Website www.autodesk.com

Technical Support Website www.autodesk.com/support

View a list of support resources; find valuable technical solutions.
Your Autodesk reseller can also provide support, and many other
valuable services to meet your unique needs.

Autodesk Education Team

Mailing Address Visit www.autodesk.com/educationsuites to find the Autodesk

mailing location nearest you.

Education Website www.autodesk.com/education

Student Community Website www.autodesk.com/edcommunity

Autodesk Customer Service

47
Contact Description

Activation Codes Activate your products online through the Register Once pages
of the Installation wizard, if you have access to that wizard.
If you have problems with this online process, you can use the
following contacts to register and activate products manually.
■ Online: https://registeronce.autodesk.com
■ By email: authcodes@autodesk.com
■ Visit www.autodesk.com/educationsuites for your local software
activation phone and email information.
■ By phone: 800-551-1490

Autodesk Business Center Obtain a contract number, shipping information, a serial number,
and a contract renewal date.
Your Autodesk reseller is your primary contact for information
and technical support. You may also visit
www.autodesk.com/educationsuites for additional resources and
contact information.
■ Subscription customers: You may log a Support Request
through the Autodesk Subscription Center.
■ Non-subscription customers: Please use the Contact Us link
for Americas.
■ Outside of North and South America: Please contact your
local reseller.

Autodesk Education Suites 2012

Administrator Website Visit www.autodesk.com/educationsuites to find out about program

resources.

Autodesk Education Suites Manager educationsuites.manager@autodesk.com

Email Address Give feedback about your Autodesk Education Suite license and
obtain general program information.

Technical Support Receive technical support for product installation and licensing.
Your Autodesk reseller can also provide support, and many other
valuable services to meet your unique needs.

48 | Chapter 7 Contact and Support

Technical Support
Technical support for installation and licensing is included with your Autodesk
Education Suites.

■ The 30-day support program will automatically be set up in the name of

the person registering the product. This registering party will receive a
system notification to set up a login to access the support program.

■ Configuration support. Support is available for setting up peripheral devices

to work with your Autodesk software. Support includes setting up product
and system variables to make the best use of the product on your system.

■ In addition, your authorized Autodesk reseller provides training, support,

and many other valuable services to meet your unique needs. For more
information, contact your reseller.

■ For country-specific Autodesk product support contact information and

hours of availability, visit www.autodesk.com/educationsuites.

Additional Resources
■ Product E-Lessons. These self-paced online lessons for Autodesk product
users answer training needs for critical application functions and industry
practices. Available free on the student community website.

■ Autodesk Instructor Development Training. In partnership with Autodesk

resellers, Instructor Development hands-on seminars help educators learn
practical methods for teaching the design process using the latest Autodesk
software. For a list of upcoming seminars, visit
www.autodesk.com/educationsuites.

■ Software Trial Versions. Download free, trial versions of Autodesk's newest

software releases. Go to www.autodesk.com/educationsuites and follow the
supplied link to the software download site.

Technical Support | 49
50
Troubleshooting
8
This chapter contains a collection of solutions for common problems that you may encounter
when managing the software in a classroom or lab environment.

Licensing Issues
This section outlines common issues and their solutions regarding to licensing
your products and the tools related to licensing.

How can I get my Network License Manager to administer licenses for my

2011-based products as well as my 2012-based products?
You can do this by first updating your Network License Manager to the most
recent version. See Install the Autodesk Network License Manager in the Autodesk
License Guide.

Why is it a bad idea to use Microsoft Word to edit my .lic file?

When you save a .lic file after editing it with a word processor, like Microsoft
Word, extra data gets saved with the file. This results in an invalid .lic file. You
should always use an ASCII text editor like Notepad to ensure that no extraneous
data is saved with the file.

Licensing Errors
Some license errors require you to reactivate your product. If you need to
reactivate your product, the Product Activation wizard is displayed when you
try to run the product. To reactivate your product, follow the instructions in
the Product Activation wizard.
The following topics offer more details regarding specific errors.

51
Errors Caused by Hardware Changes
If you replace or reconfigure hardware on the computer where your Autodesk
product license resides, the stand-alone license might fail. You will not be able
to use your product.
To prevent damage to your product license, use the License Transfer utility to
export your license file. After you make the hardware change, you can import
the license file back. For instructions about using the License Transfer utility,
see Transfer Your Stand-Alone License in the Autodesk Licensing Guide, accessible
from the Installation Help link on each product installer.

NOTE If you get a license error when you change your hardware, you may have
to reactivate your license.

Errors Caused by Reinstalling an Operating System

If you reinstall your operating system on the computer where your Autodesk
license resides, the license might fail. You will not be able to use your product.
To resolve a license error in this case, you must reactivate your product. See
Register and Activate an Autodesk Product in the Stand-Alone License Guide.

To prevent a license error when you reinstall an operating system

NOTE If using Norton Ghost™ or another image utility, do not include the Master
Boot Record.

1 Locate the following folder and make a backup copy:

C:/Documents And Settings/All Users/Application Data/FLEXnet

2 Reinstall the operating system and reinstall the Autodesk product.

3 Paste the license folder to the same location from which you originally
copied the folder in step 1.
You can now run your Autodesk product.

Errors Caused by Changing the System Date and Time

Your product license allows for time changes to the system clock within two
days of the current time. If you set your system clock back more than two
days, the next time you start your product, you will receive a message that

52 | Chapter 8 Troubleshooting
 gives you the option of correcting the system clock. If you do not correct the
system clock, you receive a license error.

To prevent a license error due to a change in system date and time

■ Make sure that your computer's system date and time are accurate when
you install and activate your Autodesk product.

Networking Issues
This section outlines common issues and their solutions regarding to
performing a network installation or configuring your network license server(s).

When installing tools and utilities, which selections are applicable for a
multi-seat stand-alone installation?
Since a multi-seat stand-alone licensed product does not rely upon a license
server to manage or activate the license, the only tool that is beneficial is the
Autodesk CAD Manager tool.
You need the CAD Manager tool if you want to make changes to CAD Manager
Channels.

When installing tools and utilities, which selections are applicable for a
stand-alone installation?
The Autodesk CAD Manager tool is the only tool that is beneficial to a
stand-alone licensed product. With the CAD Manager tool, you can modify
CAD Manager Channels.

Where do I find my server name?

When installing a network licensed product, you must specify the name of
the server that will run the Network License Manager. If you don’t know the
server name, you can quickly find it by opening a Windows command prompt
on the system that will be the Network License Manager. At the prompt, enter
ipconfig /all and note the Host Name entry.

If I choose to create a log file, what kind of information does the log file
contain?
There are two types of log files that can be generated that monitor information
about deployments and installations.

Networking Issues | 53
 The Network log file keeps a record of all workstations that run the
deployment. The log lists the user name, workstation name, and the status of
the installation. Refer to this file for status information and details about
problems that users may have encountered during installation. The default
location for the network log file is in a Log subfolder where the administrative
image is located.
The Client log file contains detailed installation information for each
workstation. This information may be useful in diagnosing installation
problems. The client log is located in the \Temp directory of each client
workstation.

When specifying user workstation settings, I am given the option to specify

a profile. What are profiles?
Profiles can contain configuration settings for just about anything that is not
a drawing based system variable. For example, a profile can contain things
like support paths, grip settings, and plot settings. Profiles are created on the
Profiles tab of the Options dialog box.
When you specify a profile on the Specify User Preferences page during the
deployment process, it ensures that all workstations that use that deployment
to install the product will be configured the same way.

Can I create custom desktop shortcuts?

You can choose to create custom desktop shortcuts that use command line
switches to specify several options when you start the program. For example,
command line switches can be set to run a script during program launch,
create a drawing based on a template or prototype drawing, or designate a
workspace that should be restored on startup.

What happens when you choose to append or merge service packs?

When you append a service pack, the service pack is applied to the current
deployment only. Multiple service packs may be appended to a deployment.
The service pack file is included in the deployment and the service pack is
applied after the product is deployed.
When you merge a service pack, the service pack is merged into the
administrative image. Once merged, a service pack may not be removed from
the administrative image. Multiple service packs may be included in a single
administrative image.
You can choose to append or merge service packs from the Include Service
Packs page when creating a deployment.

54 | Chapter 8 Troubleshooting
 What is an administrative image file?
An administrative image is a collection of shared file resources created during
the deployment process and is used by deployments to install the program to
networked workstations. Service packs (patches) can be applied to an
administrative image when you create the deployment.

What is the impact of selecting all products for the administrative image,
and can I add products later?
If you elect to include all products in your deployment, the administrative
image will be larger. You should select all products only when you create
multiple deployments from this image and prefer not to use the installation
disk. If there are products you rarely or never use, and you do not expect to
create additional deployments, you should only select a subset of products.
You can still create a deployment at a later date, and include additional
products, but you need to create a new administrative image. You need the
installation disk to do so.

Deployment Issues
This section outlines common issues and their solutions regarding to software
deployments.

What are the default search paths and file location settings?
Some Autodesk products use a deployment configuration setting on the Select
Installation Folders for Support Content panel of the deployment wizard. Here
you can choose where your support content gets installed by specifying a
folder other than the user profile folder. Support files include drivers, menus,
and optional, user-defined settings such as dictionary and customization files.
When an install path for support content is specified, it will be populated into
the corresponding search paths on the Define Search Paths and File Locations
page.

Support File Search Specifies the folders in which the program should look for text
Path fonts, customization files, plug-ins, drawings to insert, linetypes,
and hatch patterns that are not in the current folder.

Customization Files Specifies the names and locations of various types of files.
Main Customization File:

Deployment Issues | 55
 Specifies the default location of the main customization file
(acad.cui).
Enterprise Customization File:
Specifies the location of an enterprise customization file.
Custom Icon Location:
Specifies the location for custom icons used in customization
files.

Dictionary and Font Specifies a number of optional settings.

Files Custom Dictionary File:
Specifies a custom dictionary to use (if you have one).
Alternate Font File:
Specifies the location of the font file to use if the original font
cannot be located and an alternate font is not specified in the
font mapping file.
Font Mapping File:
Specifies the location of the file that defines how to convert
fonts that cannot be found.

Printer Support File Specifies search path settings for printer support files.
Path Printer Configuration Search Path:
Specifies the path for printer configuration files (PC3 files).
Printer Description File Search Path:
Specifies the path for files with a .pmp file extension, or printer
description files.
Plot Style Table Search Path:
Specifies the path for files with an .stb or .ctb extension, or plot
style table files (both named plot style tables and color-depend-
ent plot style tables).

Automatic Save File Specifies the path for the file created when you select Automat-
Location ic Save on the Open and Save tab.

Color Book Locations Specifies the path for color book files that can be used when
specifying colors in the Select Color dialog box. You can define
multiple folders for each path specified. This option is saved
with the user profile.

Data Sources Location Specifies the path for database source files. Changes to this
setting do not take effect until you close and restart the pro-
gram.

Template Settings Specifies the drawing template settings.

56 | Chapter 8 Troubleshooting
 Drawing Template File Location:
Specifies the path to locate drawing template files used by the
Start Up wizard and New dialog box.
Sheet Set Template File Location:
Specifies the path to locate sheet set template files used by the
Create Sheet Set wizard.
Default Template File Name for QNEW:
Specifies the drawing template file used by the QNEW com-
mand.
Default Template for Sheet Creation and Page Setup
Overrides:
Specifies the default template file that is used for creating new
sheets and for storing page setup overrides that can be applied
to Publish operations from the Sheet Set Manager.

Tool Palettes File Loca- Specifies the path for tool palette support files.
tions

Log File Location Specifies the path for the log file created when you select
Maintain a Log File on the Open and Save tab.

Plot and Publish Log Specifies the path for the log file that is created if you select
File Location the Automatically Save Plot and Publish Log option on the Plot
and Publish tab of the OPTION command.

Temporary Drawing Specifies the location to store temporary files. This program
File Location creates temporary files and then deletes them when you exit
the program. If you plan to run the program from a write-
protected folder (for example, if you are working on a network
or opening files from a disk), specify an alternate location for
your temporary files. The folder you specify must not be write-
protected.

Temporary External Specifies the location of external reference (xref) files. This
Reference File Location location is used for the copy of the xref when you select En-
abled with Copy in the Demand Load Xrefs list on the Open
and Save tab.

Texture Maps Search Specifies the folders to search for rendering texture maps.
Path

Deployment Issues | 57
 i-drop Associated File Specifies the location of data files associated with i-drop con-
Location tent. When the location is not specified, the location of the
current drawing file is used.

Action Recorder Set- Specifies the file locations for storing recorded files and reading
tings additional actions.

DGN Mapping Setups Specifies the location of the DGNSetups.ini file, which stores
Location DGN mapping setups.

How will changing the support file locations affect my search paths?
When a different install path for support content is specified, it will be
populated into the correspondent search paths on the Define Search Paths
and File Locations page. If one is not specified, the first search path will replace
the install path. The table below outlines the specific search paths that can
be affected by resetting your support file install paths.

Support content Search paths and file locations

Support ■ Support file search path

■ Customization files > Main customization files
■ Custom dictionary file
■ Font mapping file
■ Color Book locations
■ Tool palette file locations
■ Action Recorder settings. Action Recording file location
■ DGN mapping setup locations

Plotter ■ Printer support file path

Printer configuration search path

Printer description file search path
Plot style table search path

Data link ■ Data source location

Template ■ Template settings

58 | Chapter 8 Troubleshooting
Support content Search paths and file locations
Drawing template file location
Sheet Set template file location
Default templates for sheet creation and page setup overrides

Rendering ■ Texture maps search path (all three paths should be replaced by the install
path values with proper sub folders)

Along with defining search paths and file location, can files be added?
Using the Add button, you can set paths to folders where files are stored. You
cannot add specific files.

Where can I check if service packs are available for my software?

To find out if a patch or Service Pack is available for your product, visit the
Autodesk support page at http://autodesk.com/servicesandsupport.

How do I extract an MSP file?

A Microsoft Patch (MSP) file is usually contained in a Service Pack executable
that you download from Autodesk Education Suites Support website. To extract
the MSP file from the executable, run the patch program from the Windows
command prompt using the /e switch.
Pay particular attention to the location where the files are extracted. For details
about using the patch file, review the Readme file for that patch.

Can Online Resource settings be modified later?

Yes. If you want to change the state of online resources after a product is
installed, you can do that from the CAD Manager Control utility. The CAD
Manager Control utility is installed separately from Autodesk Education Suites.
From the installation wizard, select Install Tools and Utilities and then select
the CAD Manager Control utility. After installation is complete, you can open
the utility from the Start menu. Do one of the following:

■ (Windows XP or Windows Vista) click All Programs ➤ Autodesk ➤ CAD

Manager Tools ➤ CAD Manager Control Utility.

Deployment Issues | 59
 Where can I learn about InfoCenter?
With some Autodesk products, you can use InfoCenter to enter a question for
help, display the Communication Center panel for product updates and
announcements, or display the Favorites panel to access saved topics. For more
information, refer to the Installation Help for a product that uses InfoCenter,
such as Inventor, Navisworks, or 3ds Max.

What are information channels?

The Communication Center component of InfoCenter allows you to receive
announcements from various information channels. Through information
channels, you can receive the following:

■ Product Support information, including maintenance patch notifications.

■ Subscription Center announcements and subscription program news, as

well as links to e-Learning Lessons, if you are an Autodesk subscription
member.

■ Notifications of new articles and tips posted on Autodesk websites.

What are the benefits to enabling CAD Manager Channels?

CAD Manager Channels allow access to Internet-based content and information
feeds from a specified feed location.

What are RSS feeds and how do they benefit my installation?

An RSS feed is a live link you initiate by subscribing to someone’s website.
Once subscribed, the primary benefit is a constantly updating stream of content
that is delivered to your system in the form of summarized articles, forum
threads, blog posts, and so on. RSS stands for Rich Site Summary (or Really
Simple Syndication).

Where can I learn about InfoCenter search locations?

You can use InfoCenter to search multiple sources (for example, Help and
specified files) at one time, or choose to search a single file or location.

How do I set or customize search locations?

InfoCenter Search and Communication Center settings can be set in the
InfoCenter Settings dialog box or in the CAD Manager Control utility. You
must use the CAD Manager Control utility to specify CAD Manager Channel
settings.

60 | Chapter 8 Troubleshooting
Activation Issues
This section outlines common issues and their solutions regarding adding and
removing features, reinstalling or repairing your installation, and uninstalling
products.

Is it possible to change the installation folder when adding or removing

features?
Once your product is installed, you cannot change the installation path from
the Add/Remove Features page. Changing the path while adding features
results in program corruption, so it is not an option.

When should I reinstall the product instead of a repair?

You should reinstall your product if you accidentally delete or alter files that
are required by the program. Missing or altered files adversely affect the
performance of your product and cause error messages when you try to execute
a command or find a file.
If an attempt to repair an installation fails, reinstalling is the next best option.

Do I need my original disk to reinstall my software?

When performing a reinstall of the product, you need to have the original
disk(s) on hand. Installation data is cached locally on your drive and that data
is reused when reinstalling.

After repairing my installation, is it possible to recover my settings?

Custom settings can be exported and later re-imported to the same system in
case you have to repair the installation of your program.

When I uninstall my software, what files are left on my system?

If you uninstall the product, some files remain on your system such as files
you created or edited (drawings or custom menus).
Your license file also stays on your workstation when you uninstall your
product. If you reinstall on the same workstation, the license information
remains valid and you do not have to reactivate the product.

Activation Issues | 61
Refresh Issues
I sometimes have to re-image our facility. Do I need to be concerned about
breaking my software licenses?
When you create your master image, you need to make sure you have a clean
boot sector.
If you’re going to re-image frequently, you need to be sure to back up your
authorization data. You need to copy the license files to a different system
and then copy them back after you restore the master image. This ensures
that the application will run without re-activation. Refer to Restore a Master
Image on page 43.

62 | Chapter 8 Troubleshooting
Index
C
configure product settings 35 L
customized deployments 35 license server models 17

D M
deployments master image 41
about 33
checklist 33
customized 35 N
network installations
F deployment 33
Network License Manager 24
FLEXnet utilities 27 network shares
creating 34
H Norton Ghost 41

heartbeat signal 24
P
I product keys 9

installation
customizing 35 S
network deployment 33 serial numbers
serial numbers 9 stand-alone installation 9
software deployments 33 silent mode 34

63 | Index
64