Yogeshwaran 2024

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YOGESHWARAN B

No:44/20 Meenambai Nagar, Korukkupet, Chennai - 21 • 9080272415 • yogeshwaran9789@gmail.com

Risk & Operational Analyst

SUMMARY
To enhance my professional skills, capabilities and knowledge in an organization which recognizes
the value of hard work and trusts me with responsibilities and challenges.

WORK EXPERIENCE
TATA Consultancy services October 2022 - Present
Process Associate in Operational Risk Management (ORM)

Role : Information Process Enabler, TCS.


Client : CITI Bank.
Project : ORM – Manual Control Testing (Risk Monitoring).
Location : Chennai, India.

Roles and Responsibilities:


Performing risk assessment and scenario analysis of signed projects Monitoring key
performance and key risk indicators.
Analyzing errors and control breakdowns, determining root causes & trends, and
implementing of remedial actions.
Assisting business partners in reviewing risks evolving from various initiatives to ensure
that operational risks were recognized, mitigated, reported and/or accepted.
Attended operational meetings with management to gain an understanding of business
processes.
Adhering to strict time schedules for Audit results reporting
Operating effectiveness of internal control on a monthly basis. Submit the report to the
respective clients.
Monitor the compliance and Regulatory requirements of entire collection process.
Identification of Control Gaps and Communicate the same to the Risk & Control
Coordinators. Communicating the Root Cause of the Control Gap and help the Risk &
Control Coordinator to finalize a Corrective Action Plan.
Follow up on identified issues and recommend corrective action plans to ensure problem
resolution.
Preparing our team Dash Board, Deliverable Tracker, Consolidated Sample Matrix, and
Deliverable request tracker.
Document minutes and follow up items from Risk Management Committee meetings
Perform ongoing monitoring and testing of key risk deliverables (where required) – e.g.,
callbacks, client confirmations.
Assist with coordination of regulatory exams and creation of first day letter requests,
tracking of deliverables and coordination of meetings as required
CAMS March 2021 - September 2022
Customer Service Executive

Taking Care of NFT Transaction for ICICI Mutual Fund Handling investors queries though
pivotal tool and replying to AMC with with right solution.
Using IT.NET S\W tool, pivotal tool,open office and windows live mail.
Responsible of maintaining relationship with R&T and Clients Processing request in
Stipulated with frame
Taking care of entire NFT Transaction resolving client queries, complains and request and
intimating processing and rejection of mutual fund transaction through mails. Verification
and updating customer bank details in the portal.
Updating the new customer basic details in the portal. Updating the name of the investor by
verifying the documents Reporting the QC report to manager.

EDUCATION
Bachelor of Computer Application June 2017 - April 2020
Thiruthangal Nadar College
HSLC June 2016 - April 2017
St Gaberial’s Higher Secondary School

SSLC June 2014 - April 2015


Daniel Matriculation Higher Secondary School

ADDITIONAL INFORMATION
Technical Skills: QC Maintenance, Quest, FDR, IBS, UCD, Roma, DM11, ACACS, Web-view.
Operating System: Windows 10/8/7.
Core Competencies: Operational Risk, RCSA, SOX, Control Testing, Training and
Development, Process Improvement, Client Engagement
Languages: English, Tamil
Certificates: NISM (Securities and Exchange Board of India)
Awards/Activities: TCS BPS Start Perfomer, On-The Spot Award

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