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204 t6 [This question paper contains l6 printed pages.]

iEfi JfT{ 6nfr{-{ + cfr { 3qilfr or+ort * qrqr c( Your RoIl No..,..,,........
ffikr rr;ii * wff f,&c: Sr. No. of Question Paper: 204 D
(i) sr{*fr em a-$Rr $fr qr qolT fr&qr ErS nrc< Unique PaperCode : 2412081101

+ Hs d qrer fr&qr Name of the Paper : Management Principles and

Applications
(ii) flrtq)ft aq {Trtfrr vcrsree s}r rtn frcrff 6 Name of the Course B.Com. (Hons) UGCF
Rm I wr qs{ lr6rs rc li Examination

Semester I
qI
Duration: 3 Hours Maximum Marks : 90
frqftkc It fr-6 i v< tfrq Mnif ftfrs:
lnstructions for Candidates
(i) 2r& TA * r-{rl;r g-ntu t
l. Write your Roll No. on the top immediately on receipt
of this question paper.
(ii) sr4erd frftrdr
2- Attempt all questions.
(iii) Tfl s{ts {{{ n-{rrJf 3. All questions carry equal marks.
(iv) qp1a6 fi-n t 4. Answers may be written either in English or Hindi;
csrn cr6 (r+o)
but the same medium should be used throughout the
p ap er.

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(10,000) P.T.O.

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204 , 204 15

2. q$ c${ dfrs I rfi'r ll qft Rremqf 3616 fr6r{ tt

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{id t rqFm tr (fr{, EfrG{ *{ oi'ifte wt w gtctt
crft Yflt 6,r aEa{ q6, E 6t{r qBq r
yqFA, nfrqr* *( qdflEr qrTn * irdqrd{ fr ffi
d qrfr *r Senr ttr flF{ srqT scr+ + * rd mr i
tffid e-fin, ffid vRrqol e-dmqdqt tent{r th
I (a) "Management is the effective utilization of
human and material resources to achieve the
( Ytn { g{qr d ffi rnfra *r
enterprise <ibjective." Discuss this statement and qr€fltfr + crg sc+ +€ + q'{Rt' *( *{ rquq *
frs cc,
explain the importance of management in today's
qtsR sFdr td qrc{lk6-dl, trd{ il-cqrfr, qtrd, cftn,
scenarl0
ffi, q.<qrs nfrt tr{isdr, sq flfrm<r sk tfrs' r'i6]
(b) Why .is coordination considered as the essence of I c( *{ tft *r Esrrs( AFrr d H + Rs r-&6 irffi
management? Discuss the techniques of effective
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coordination.
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OR
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(a) What is the core argument of contingency theory fi-{ m+ c( qrufr( ir fifi B?m {rft frffiR61* + fts
of management? Critically evaluate the contingency
{s + flDo.'dc 6ffi + tfu fltt ftI+<rt
t,t+ + frs
approach of management.
ilqrq * Fr rrFr.F rqrfud 6-GI *r rtm B?{q gcq
(b) Define Indian Ethos for management. ltrqR* * qM qt+ A ft{+ d Ttr{t 6'{fl tr qr{slfr
Elaborate the basic principles of Indian Ethos for * rnr< zri *r d vfrqrql qqq-tcq v< strcfi qfraq
management. (9+9)
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204 t4 204 3

$r{*S cs vqtfrc, w * frr*qn sqr *r qu eRq, qRqR 2 (a) Management by Objective is comprehensive
q-grq, rwqr, qqiqiul vrwrr, qtrc qql, qs<r, qrrmeir management system which integrates many key
'n+
managerial activities in a systematic manner and
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that is consciously directed to achieve the stated
qq{q c.t* v{ <5srA * tts uaerft 6{ ra * ftrq} qr
objectives. Fxplain this statement and discuss the
ffiild +dr'*t Ts+ sifl-{ w+ t{{ Est E(+ ffi qn sfr steps involved in MBO process.
* *a+ eroq tqr, trilr, 6trd frsm, qfrm <srk6<ur ft
(b) What do you understand by Delphi approach of
cffi frnar qt tq{sr vr ?Frrrq t,800 qn-c w} Ed
decision making? Explain the process of decision
fter fir$stff * crt flc+ Trrd d g-qt qqrqm nsr{ 6{+
making in Delphi technique by giving examples.
{ sqff rrRRfuir- d {qkd ql+ d Ek i c+. frrcdr Bilr
frs{flRfifr * d gm, S{tuil fti iRt' *, cqir<q cr OR

er q 6I qqrr arfr * *r'qqqm * effi E6ra si (a) What do you understand by Industry structure?
I

Ehkc wt+ Es {gcrq * A-q-{ A nw6r d e-_arfi tr Discuss the primary model to assess the structure
of industries developed by Michael. E. Porter.
ilrff'+sr, qrqrfrE' frT+qft qk {.d{ frors
+ fts qqfi
frrd{rffi qrs-qrgvq; yfl+ts-{+m ft*frm, (b) What is Meso Environment? Elaborate the
elements of Meso environment of a business firm
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by g ivin g examples. (9+9)
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(a) A manager frees himself from of his responsibility
gtfr{ qIErfrft rg{r kdurm} a} EBff?( EA * ftc 3

the mornent he delegates a part of his authority to

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his subordinates. Comment on this statement and
qr+qrfro HrFa q]r: cd{rvr trsrq + mft M flk frffi
discuss the process of delegation of authority.

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204 4 204 t3
(b) Atso discuss Differentiate between Departmentalization ffikc qtre d E{Ii{66. qBc qt fi frc rc
by Function and Departmentalization by product. rrn * stn {lfrB:
Also give merits and demerits of Departmentalization
by Function. ftr{ d wcl 1e5e { tflfrtt qk rEfu
mrd dqRq'T
+( f{m, <ton * 656 qq, wffic' ** * sqr{ * rq
OR
i g{ ffr qrcd d sr{*S $s +d *t +t, t{+tr< *t
(a) "Both Formal and Informal Organizations are A6Fr+' s-ql qt& fr ilq.r qS qRrs] t Rfrq qlddR+
necessary for group activity just as two blades qfr aFffi sffi * tc6 2oz2{ taz tc di ilq sT{q-5oo
are essential to make a pair of scissors workable." qqk thtr
qft { qrm 6r tc{t tt !(+ {rfr
qrflr s-st
Comment on this statement and differentiate
sql, lrucit- 6] <tfi Etr- q{ yflrA * Rffi, f,k t-q'il{ +
between formal and informal organisation
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(b) Explain Team Organization Structure and Network
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Organization Structure. How these organizations * t cfr€rfil6.
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are useful in modern complex business
q"rar *r w+ qg<r *t st-qmq t o{rfr ftrrrqR* n f{
environment? Also discuss their merits and
w$u-a qq, qrR-t frs tr
demerits. (9+9)

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4 (a) What is Motivation? Discuss the various types of tr{m, ag cREst" t fr<n o'rqr st{ sq+ 6{ffiq} + A-q
factors affecting Motivation.
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(b) "Leadership is the essence of Management". .rflsR, g-{T *r fr{sr€+ W {.d + std-i-d tr rt{o
Comment on this statement and explain the various {fli ak ft-u-t } fltSldt 6} {a} ft <ra-E(-vtiT $rFRII
types of Leadership styles. aR-d q,l+ I r+e d fi
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204 t2 204 5

ckc rqr++ Rc A dc f,rsss'il' Er qqt qq OR

tq'dt 6Es st( *s{rna <qr rcffi ftrdnil
(a) What is Leadership? Discuss the factors affecting
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Leadership.

F) ec vrrd{ q<-d{r *{ tr{d trrd{tfi 6 qrqr (b) Explain and differentiate between Economic Added
frfuvr urqffm, qFf, 6IM cr6td + i trrat
Value and Market Value Added techniques of
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controlling. (9+9)
dftsr (r+r)
5 Reed the followlng case carefully and answer the
4 (a) afr*tw wr l? qfrkur 6) nrrFd r,ri cR RF{ questions glven below:
yqn d qrd A q{ d&sr
(
Indian Oil Corporation was founded in 1959 as a public
(e) '+ird rntt{ qr qR l'r cr6 tqfi dFus
r<r q<
sector undertaking under Ministry of Petroleum and
wr fffrq u6R d +{€ iftr+ 6 qrqr dfrqr Natural Gas, Govt. of India. IOC is now global
company with diversified portfolio in almost all streams
ztt
of oil & gas, petrochemicals and alternate energy
(ir) +E-e qr *? *{e d vqrFd 6i+ sre 6Rd 6 sources. It is India's highest ranking energy PSU in
frt+fl dfrqr Fortune-500 list with a rank of 142 in 2022. IOC is

well known for State-of-the-art technologies, Cutting

(s) ffid q-ri 6 ( Tg qk qrqr mq qttd
i{rtr6 qE
Edge R&D, Quality consciousness; World Best
(q.frqi' A ffs ord( pur dfus *t rct dftqr
Practiqes, Responsible tapping of energy in all its
(e+e)

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204 6 204 11

forms, Delivery of products to customers at affordable (e) frft tt A td sqFH t onc flr ffifl+ *? td
rates, and Transparency in operations. It's R&D center i-*.fr6 t trq a+ d yfrqt q] werr{ur qft-c crflEsr
at Faridabad is one of Asia's finest and offers a
qI
competitive advantage through world-class technology
and process solutions and innovative products. It has (r) cftr tcqqr * snc Hr (rf,e f i qnoa t qY& am

installed Green Hydrogen plants in its refineries at

ffi( Tq}fr- d FCd{r * srq-ffr + Rs crsffq.

Mathura and Faridabad.

frro d qql dfrqr

(e) ffi qqimur qr *z va qrqflfrs+ m cRtrru''{

Indian Oil's Vision with Values is "to broaden its gemq to'i tqgnsr
+ a-€] d (r+r)
horizons, to expand across new vistas, and infuse new-

age dynamism among its employees." This vision is

) 3. (w) c6 v-sq6 qclrfrr<rE-€ t R{ 6} sS m Tm q-<
infused with core values of Care, Innovation, Passion *ct * vs cE sc+ sfuc'R 16r gt6 rrm sc+ wnqwl*
and Trust. These core values and vision has helped qil sq-dr tr rs sr{ cr Eqot dfrs ft yrfuER
IOC to grow and achieve success year after year. * y-sri-q-* d yFq A fraT{ dfrql
IOC is a socially responsible enterprise. It has been (s) 6r{ at frqrrtqror uk sorc arr * ftiffifisl qs
partnering with communities in which it operates by rfl c( $ qd dfuqr 614 s1r ft{Fts,or * y qtr

supporting initiatives in the areas of health, family

is $ c.dEcr
welfare, education, environment protection, potabie qT

water, sanitation, empowetment of women and other

(n) 'cr$6 rrRAD + frs ffi ft ilffi6 ffi
marginalized groups. It spent about Rs. 1,800 crores
srr6q inqs6, i it +* d ro rfr.fi o] crq qr*

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204 10 204 7

(iv) Management Lessons from Bhagwat Gita on CSR during last four years across healthcare,
(9+9) education, skill development, women empowerment
and environmental sustainability. IOC has a

Sustainability and CSR Policy with a vision to operate

l. (or) "csrrsur ts?@ d flR o,,r+ + Rs qqs flh riR-*'
tuqd w yqrfr w+{r ir" rt q.em fr R*q+ dfrs its activities in providing energy solutions ro its

wr i{rq * cn'Esc + y-qq{ + qFfi fr qrer dfrst customers in a manner that is efficient, safe and
ethical optimizes impact on environment and enhances
/<) vr<c 6] n-q?r< al sn eil- qrqr qmr *? yqrfr rrqq
quality of Iife of the community while ensuring
d fl-6'ffi d qd dBqr
sustainable growth of business and nation.
?n
With the guiding spirit of its concern for customer
Ir
(fr) nsqr+ smfrq-<r Mc qrge ad er *? qfu{ servipe, social responsibility and sustainable
+ sr6fu*, Effir or il+s{r-fl6 Tsrmr dftql
development: it has fuel stations (petroleum, CNG and

(a) rcr+* frq qrfrq Amrqn o] qftilfrr 6&sr ]rc?rt EV charging stations) spread all over India serving 30
+ frs qrfrc +{ran + gffi ffi* fr qrer million customers every. day.
fr&sr (e+r)
Health, Safety and Environment are the three pillars

2 (w) chq Enr rcu.{ qc' ffi qIT6' r-<tn vq6 i * s,€ of IOC to ensure safe communities and happy

rg€ e{uft qRR&rit qit q6 qqtu( Et-+t vff?fil stakeholders. It complies with all rules and regulations

mm t efu q] qfril lligit s) nr< q,.A * Rs xr+d of Safety, Occupational Health and Environmental
qq t BtEm ir qq sr{ fr qnar iffRc *r v{ftt Protection. All refineries are certified with ISO: 14064
nfrqr + rrrn-d q<o} d qqt frRsr

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204 8 204 9

standards for sustainable development and for responsible conduct of the company to maximize value

Occupational Health and Safety Management Systems. for all srakeholders. It aims to strenglhen the
Compliance with safety systems, procedures and relationship of trust with its stakeholders. IOC's
environment laws are monitored at the unit. division govemance structures and processes are duly evolved
t
and corporate levels. The safety and fire protection and adopted from time to time reflecting emerging
measures include a well-sensitized management, focus best practices.
on imparting regular training and a culture of safety
From the above information about Indian Oil
throughout the enterprise.
Corporation. answer the following questions:

IOC has a Code of Conduct for its Board

(i) Describe the values followed by IOC. Explain
members and top management which emphasizes
t the pillars of its governance.
professionalism,.utmost care, skill, diligence, honesty,

good faith and intcgrily. high morals and ethical (ii) What are the steps taken by IOC towards social

standards. Every officer is required to comply with responsibilify and su sta inab le development?

its Code of Internal Procedures and Conduct in dealing

OR
with the securities of the company to prevent insider
training. Write short notes on any two of the following :

Corporate Governance of IOC is based on three pillars

(i) Management Challenges of 2 I "r Century

of Transparency, Integrity and Accountability. It is

(ii) WorkplaceDiversity
intended to set higher standards of ethicat and
(iii) Value oriented Holistic Management

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