Date: 16th May 2014

Model: See below

Ref.: CCE829R4
Colour: White
Page: 1 of 18

TECHNICAL BULLETIN

PROCEDURES FOR USING SERVICE

PERSONNEL-ORIENTED FUNCTIONS INSTALLED
IN SHARP REMOTTE DEVICE MANAGER

* The section “Service Related” in the Procedure Manual for Service Personnel for Sharp
Remote Device Manager (defined in CCE-829R3) has been modified to include a list of
all relevant models.
[Additional Model]
MX-4140N/4141N/5140N/5141N, MX-6500N/7500N,
MX-C250/C250E/C250F/C250FE/C300F/C300W/C300WE,
MX-M365N/M465N/M565N, MX-M364N/M464N/M564N

1. Model Name: Sharp Remote Device Manager (SRDM) (Ver.1.4)

2. Destination: All destinations

3. General: Sharp Remote Device Manager (SRDM) comes with the following service
personnel-oriented functions. We will inform you of the procedures for using the service
personnel-oriented functions.

[User Management related procedure]

(1) User addition procedure
(2) User information editing procedure
[Login information registration related procedure]
(3) MFP Administrator password registration procedure
[Firmware update related procedure] (*1)
(4) Procedure for adding and registering the update firmware
(5) Procedure for downloading update firmware
(6) Firmware update procedure
(7) Scheduled firmware update procedure with the Timer setting
(8) Procedure for deleting firmware from SRDM data base
(9) Functions of History (Add) and History (Update) buttons
[Service related procedure]
(10) Procedure for acquiring a service report (list of service simulation 22-6 and 23-2)
(11) Other service settings
(12) SSL connections

1/18

Sharp Electronics (UK) Ltd., Document Systems Support

 (6), (7), and (10) are available for the following models:
MX-4110N/4111N/4112N/5110N/5111N/5112N, MX-2610N/3110N/3610N,
MX-1810U/2010U/2310U/3111Useries, MX-2301N/2600/3100series,
MX-4100N/4101N/5000N/5001N, MX-C382SC/C402SC, MX-C380P/C400P,
MX-C310/C311/C380/C381/C400/C401series, DX-C310/C311/C400/C401series,
MX-B381/B401, MX-B382/B402, MX-B380P/B382P/B400P, MX-B382SC/B402SC,
MX-6540FN/6240N/7040N, MX-2614N/3114N, MX-2615N/3115N, MX-2314N,
MX-2640/3140/3640series, MX-M283/M363/M453/M503series, AR-M452U,
MX-4140N/4141N/5140N/5141N, MX-6500N/7500N,
MX-C250/C250E/C250F/C250FE/C300F/C300W/C300WE,
MX-M282N/M362N/M452N/M502N, MX-M623/M753series, X-M264/M314/M354series,
MX-M904/M1054/M1204, MX-M365N/M465N/M565N, MX-M364N/M464N/M564N

(*1) Firmware Update function is displayed only when the server OS (Windows Server
2003/2008/2008 R2/2012) is installed.

Logging in as a service personnel user enables you to use all functions for service users and
advanced users.
For more information on how to use these functions, see the User’s Guide that comes with this
software.
For information on how to install this software, see the Software Setup Guide that comes with this
software.

Notes for SRDM installation

If you have acquired SRDM files for installation (i.e. zip file) from another computer, Windows OS
may prevent you from using these files until you unblocked them. This is a Windows OS security
feature.
The following problems may occur.

- When executing the installer, a warning appears.

- After the completion of the installation, the file uploading process for driver distribution, no
matter how long you wait, will not complete.

To resolve these issues, if you are using a SRDM install file that has been acquired by another
computer, prior to executing the install be sure to change the file properties of the file using the
steps below:

2/18

Sharp Electronics (UK) Ltd., Document Systems Support

Note for the use of the Remote Operation Function on MX-2600/3100 Series
When using the remote operation function on MX-2600/3100 series (excluding DSK models),
a single keystroke may be repeated several times. In this case a MFP setting is required to
prevent the keystroke repeating.
(As the Administrator Authority, press the System Setting, the Operation Settings, and then
select the Disable Auto Key Repeat check box.)

Note for the use of the SNMPv3 on MX-1810/2010/2310/3111 Series and MX-264/314/354
Series
It is not available for MX-1810U/2010U/2310U/3111U series and MX-264/314/354 series in
Energy Save Mode to acquire the data with SNMPv3 by SRDM.
For MX-1810/2010/2310/3111 series and MX-264/314/354 series, please be sure to use
SNMPv1 at the same time.

Precautions for the MX-C382SC/C402SC

This software will perform the status update or the search by sending the SNMP command to
MFP.
If the status update or the search is performed for MFP in Auto Power Shut-Off Mode,
MX-C312SC/C382SC/C402SC may return the Ready condition. For this phenomenon, if the
interval of auto power shut-off is configured, MFP will automatically go to the Auto Power
Shut-Off Mode according to the setting.

Note for the use of SRDM in wireless LAN environment

Do not use SRDM to MFP connected to a network via a wireless LAN adapter. There is a
possibility that a part of SRDM functions do not work properly to MFP connected via a wireless
LAN. Change the MFP connection to a wired connection prior to using SRDM.

3/18
Sharp Electronics (UK) Ltd., Document Systems Support
 Procedures for Using Service
personnel-Oriented Functions

[Login to the service user]

1. Access to SRDM
The following Device View Initial screen will This login name and password are set by default.
appear. You can change the login name and password
by using the “User Management” function.
We recommend that you change the default
login name and password from the standpoint
of security.

2) Initial screen after login

2. Login
1) Clicking the Login icon from the above Device
View Initial screen, the following Login screen
will be displayed.

2) Enter your login name and password and click

the “Login” button.
Login Name: servicesrdm
Password: servicesrdm (same as Login Name)

4/18

Sharp Electronics (UK) Ltd., Document Systems Support

[User management related procedure]
(1). User addition procedure
The procedure for adding Service User and
Advanced User is as follows:

1) On the Initial screen after login, click the

“Settings” tab.

(2). User information editing procedure

The procedure for changing the role of the
registered user is as follows:
For other editing contents, refer to the User’s
Guide.

1) Select the user you want to edit (click User

Name from the User Name column).
2) On the above Settings Initial screen, click the In this example, User Name “Test” is selected.
“User Management” menu.
The following User Management Initial screen
will appear.

2) From the pull-down menu of the Role part,

select Service User or Advanced User and click
the “OK” button.
3) On the User Management Initial screen, click
the “Add User” button.

4) Enter your user name, login name, password,

and select Service User or Advanced User
from the pull-down menu of the Role part, and
then click the “OK” button.

5/18
Sharp Electronics (UK) Ltd., Document Systems Support
 [Login information registration related procedure] [Firmware update related procedure]
(3). MFP/Administrator password registration (4). Procedure for adding/registering the update
procedure firmware

1) Login into SRDM and click on the “Login 1) Log into SRDM and click the “Firmware
Information” menu. Update” menu in the Device Management tab.

2) Click the “Add Firmware File” button.

The following Initial screen will appear when
clicking [Add Firmware File] button.
2) Once the device list is displayed, enter a Select a firmware file by using the Browse
password for each device and then click the button. If necessary, write a comment in the
“Save” button. comment field, and press the “Add” button.

Save

3) The added file will be displayed as follows:

When setting all of the devices to the same

password, enter the password into Collective
Setting – Password in the upper part of the
screen and then click the “Apply to all
displayed MFPs” button.

Note: “Apply to all displayed MFPs” button affects

to listed devices on the screen.

6/18

Sharp Electronics (UK) Ltd., Document Systems Support

(5). Procedure for downloading a firmware (6). Firmware update procedure
update file
The procedure for downloading a firmware in 1) Log in and click the “Firmware Update” menu.
the SRDM database to the location to be
specified is as follows:

1) On the Initial screen after login, click the

Settings tab and then the Firmware Update File
Download menu.
The following Firmware Update File Download
Initial screen will appear.

2) When a list of firmware registered in the SRDM

database is displayed, select the firmware used
in updating (Confirm the object model) by
clicking the appropriate “Select” button.

2) Select the firmware you will download from the

radio button and click the Download button.
The following screen will appear. 3) Clicking the [Select] button, Device View
Clicking the “Save” button and selecting the appears. Select the MFP whose firmware you
location to download firmware, the download want to update, and click the “Execute Now”
will start. button.

Note:
If the selected firmware file is already deleted, the
following message will be displayed:
Download cannot be executed.
The selected file may have been deleted.

7/18
Sharp Electronics (UK) Ltd., Document Systems Support
 Note 1: Update firmware so that the use of a (7). Scheduled firmware update
user's MFP is not prevented.
1) Login into SRDM and click on “Firmware
Note 2: In firmware update, do not click the Update” menu.
“Cancel” button till firmware update is
completed after “Execute” is clicked.

2) When a list of firmware registered in the SRDM

database is displayed, select the firmware used
in updating (Confirm the object model) by
clicking the appropriate “Select” button.

3) When the Device View is displayed, select the

MFP for firmware update and click the “Timer
Setting” button.

8/18

Sharp Electronics (UK) Ltd., Document Systems Support

4) Once Timer Settings is displayed, set the (8).Firmware deletion procedure
date/time for the firmware to update and click
the “Timer Settings” button. 1) To delete firmware, select the check box of the
firmware you want to delete, and click
the ”Delete Firmware File” button.

2) When the message of the confirmation is

5) Firmware Update History will be displayed and displayed, click "YES" button.
the firmware update date/time will be
scheduled.
To cancel a Scheduled Firmware Update, click
the “Cancel” button.

9/18
Sharp Electronics (UK) Ltd., Document Systems Support
 (9). Functions of History (Add) and History The firmware update history consists of Start
(Update) buttons Date, File Name, State, and Fault columns.
On the Firmware Update Initial screen, the For the item that the firmware is being updated,
History (Add) and History (Update) buttons are [Cancel] button is displayed on the right column
located as follows: to the Fault column.

Start Date: Starting date and time of firmware

update
File Name: File name of updated firmware
State: Displays how many units have
completed firmware update when
updating firmware for multiple units
simultaneously.
Fault: Displays the number of digital full color
parts that failed in firmware update.
1) Clicking the History (Add) button will display a
list of added firmware as follows: Clicking "State" displays the current firmware
update state.

2) Clicking the History (Update) button will display

a firmware update history as follows:

The “Disconnect Now” button is used to cancel

firmware update that is now in progress (to
forcibly terminate communication with a user's
MFP). If the Disconnect Now button is clicked
when the firmware of a user's MFP is being
updated, the update will be canceled after it is
completed. (Firmware update of the
subsequent MFPs will be cancelled.)

10/18

Sharp Electronics (UK) Ltd., Document Systems Support

[Service relationship]
(10). Procedure for acquiring a service report
(list data of service simulations 22-6 and
23-2)
1) Select a model for which you want to acquire a
service report.
Point to a model for which you want to acquire
a service report and click it. In this example,
MX-4101FN is selected.

It may take one minute or longer to acquire the

selected service report.
If service report acquisition fails, the following
error message will be displayed:
“It failed in acquisition of the Service Report.”

4) To save data, click the “Save as PDF” button.

In this example, data of service simulation 22-6
2) Click the Service Report menu. is saved.
In this example, the simulation 22-6 data is
displayed.

3) Select a service report (service simulation 22-6

or 23-2) and click the “Get” button.

Clicking the Data screen will enlarge the

appropriate data.

11/18
Sharp Electronics (UK) Ltd., Document Systems Support
 (11).Other service settings 2) Set whether to display 3Color mode/2Color
mode/Single color mode of the printer job as
You can set the following items: the count value and whether to display 2color
* Whether to display 3Color mode/2Color mode/ mode/ single color mode of the jobs other than
Single color mode as the count value of the printer job the printer jobs as the count value.
Default: 2Color mode/Single color mode Displayed (To display the mode, select the appropriate
: 3Color mode Not displayed check boxes.)
* Whether to display 2Color mode/Single color
mode as the count value of the jobs other than the
printer jobs
Default: (Both 2Color mode and Single color mode) 3) Select whether to include the login password
Not displayed of a user in the CSV file for user information
* Whether to include the login password of a user in output when “Save as CSV” is executed on the
the CSV file for user information output when “Save User Management Tab.
as CSV” is executed on the User Management screen (To include the login password, select the
Default: Not output the password "Output password as plain text" check box.)

NOTE: Device Cloning and Storage Backup

functions through SRDM of DSK model cannot
be used unless this setting is "Allowed". 4) Click the Save button to save the settings.
When the settings are successfully saved, a
1) After the login, click the Settings tab and then message dialog box will appear that confirms
the Service Settings menu. that the settings have been saved successfully.
The following Service Settings Initial screen will The contents of the message are as follows:
appear. Data Saved Successfully.
Click the "OK" button in the message dialog box.

12/18

Sharp Electronics (UK) Ltd., Document Systems Support

(12). SSL connections 4) Select “Certificates” in the left frame, then
SRDM can update MFP’s firmware and acquire a click “Add >”.
service report via SSL connections. To configure
SSL, follow steps below:

1. Register an appropriate certificate

2. Create an HTTPS binding on target site
3. Test by making a request to site
4. (Optional) Configure SSL options
5. Confirm certificate validity

Note1: To use SSL, you must also configure SSL in 5) The Certificate snap-in window will appear.
MFP. Select “Computer account” and click “Next”.
Note2: The explanations of screens and procedures
are for Windows Server 2008 R2.

Register a existing Certificate

1) Click the Windows “Start” button.
2) Enter “MMC” in Search programs and files
field and click “MMC.exe” (MMC) to open
Microsoft Management Console (MMC).
3) Click on the “File” menu, then select
“Add/Remove Snap-in”. 6) Confirm “Local computer” is selected. Leave
the computer window setting as-is and click
“Finish”.

7) When you are back at the Add/Remove

Snap-ins screen, click “OK” to return to the
console screen.

13/18
Sharp Electronics (UK) Ltd., Document Systems Support
 8) In the tree view, expand “Console Root” and
“Certificates”, then right-click on the
“Personal” folder. Select “All Tasks”, then
“Import” from the right-click menu.

9) The Certificate Wizard will appear. Follow the 12) Confirm that Personal store is selected and
steps on screen and click “Next” as click “Next”.
prompted.
10) When prompted, browse to the target
certificate file and click “Next”.

13) The final screen will display your certificate

information. Click “Finish” to import the
certificate.

11) The password must be asked, so enter the

password in the Password textbox and click
“Next”.
Note: Personal Information Exchange
(*.pfx;*.p12) that is the file type might have
to be selected.

14) Click “OK” in confirm message dialog.

14/18

Sharp Electronics (UK) Ltd., Document Systems Support

Register a new Certificate 5) Enter a user-friendly name for the certificate
If you do not have an existing certificate, you can and click “OK” to create a self-signed
create a self-signed one. certificate.

1) Click the Windows “Start” button.

2) Enter “inetmgr” in Search programs and files
field and click “inetmgr” to open Internet
Information Services (IIS) Manager
(inetmgr).
3) Select the server node from the tree view and
then double-click “Server Certificates” in the
main window.

4) Click “Create Self-Assigned Certificate…” in

the Actions pane.

15/18
Sharp Electronics (UK) Ltd., Document Systems Support
 Create HTTPS Binding 6) Click “OK” to create the SSL binding on your
1) Click the Windows “Start” button. site.
2) Enter “inetmgr” in Search programs and files
field and click “inetmgr” to open Internet
Information Services (IIS) Manager
(inetmgr).
3) Select the default web site from the tree view
and then click “Bindings…” from the Actions
pane.

4) Click “Add…” to create a new binding.

5) Select “https” from the Type drop-down and

select an “SSL certificate” (the one you
imported or created in previous step).

16/18

Sharp Electronics (UK) Ltd., Document Systems Support

Test HTTPS Binding Configure SSL Settings
1) In Internet Information Services (IIS) 1) In Internet Information Services (IIS)
Manager, select the default web site from the Manager, double-click “SSL Settings” in the
tree view and click “Browse *:443 (https)” in main window.
the Actions pane.

2) Check the boxes for “Require SSL” and

“Require 128-bit SSL”, select “Ignore” for
2) If you created a self-signed certificate, a client certificates, then click “Apply” in the
warning message will be displayed. Click Actions pane.
“Continue to this website”.

Note: You can add the certificate to your list of Note1: Windows Server 2008 /2008 R2 doesn't
Trusted Root Certification Authorities in the have 128-bit SSL setting.
local machine or the Group Policy for the Note2: When SRDM starts after this setting,
local admin. "There is a problem with this website's
security certificate." page is displayed.
Select "Continue to this website (not
recommended)" to continue SRDM.
Note3: After this setting, SRDM can be accessed
only using https and cannot be accessed
using http(Ex: SRDM can be accessed
using "https://localhost/srdm" URL and
cannot be accessed using
"http://localhost/srdm" URL).

17/18
Sharp Electronics (UK) Ltd., Document Systems Support
 Confirm Certificate Validity Enable SSL Settings in SRDM
1) In Internet Information Services (IIS) 1) Click “Login Information”.
Manager, select the server from the tree view
and double-click “Server Certificates” in the Login Information

main window.

2) Select your certificate and click “View”. 2) Uncheck “Use SSL encrypted communication
3) Check the message on the General tab to (HTTPs)” and click “Apply to all displayed
confirm whether or not your certificate is MFPs” button. Then, click “Save” button.
valid. If not, you must add or copy the
certificate to your list of Trusted Root
Certification Authorities in the local machine
or the Group Policy for the local admin.

3) Click “OK” in confirm message dialog.

Note: “Apply to all displayed MFPs” button affects

to listed devices on the screen.

18/18

Sharp Electronics (UK) Ltd., Document Systems Support