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    AVIDHA SRIVASTAVA (3)

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    AVIDHA SRIVASTAVA (3)

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    resume ats

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    15 views1 page

    AVIDHA SRIVASTAVA (3)

    Uploaded by

    yourdatabar
    resume ats

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    AVIDHA SRIVASTAVA

    Team Lead - Operations


    Phone: +91 8808660538
    Address: Bengaluru, INDIA
    Email: avidhasrivastava@gmail.com

    SKILLS
    Data Analysis, Reporting and Interpreting, Project Management, Quality Control, Process
    Improvement and Lean Management, Customer Relationship Management, Team Leadership and
    Training, People Management, Strategic Management & Planning, MS-Office

    WORK EXPERIENCE
    Team Lead - Operations (User Experience) Jan 2022 - Present
    Implement projects aimed at improving quality standards and enhancing the customer experience.
    Administer the recruitment of part-time employees.
    Address inquiries and requests from team members and management, providing analyses and reports to shape future
    strategies.
    Manage stakeholder expectations to achieve timely and budget-conscious results, fostering alignment among teams. Also,
    streamlined processes to enhance operational efficiency while overseeing a team of over 70 direct reports.
    Orchestrate the execution of projects such as Master Class, Doubt on Videos, and Issue Resolution for BYJU's Classes and
    Doubts on Chats.
    Demonstrate oversight and collaboration through documentation, analytical prowess, and effective communication.
    Establish objectives, policies, and performance standards to reinforce team performance and enhance product outcomes.
    Collaborate with both internal and external agency teams to devise innovative strategies and execute strategic plans that
    drive awareness, engagement, and product adoption while maintaining stakeholder expectations within set timelines and
    budgets.

    Senior Learning & Development Specialist - Training (User Feb 2021 - Jan 2022
    Experience)
    Assembled and led a team of over 1000 tutors, overseeing recruitment, training, and leadership.
    Conducted research on emerging methods, market trends, and technology to remain up-to-date with the latest developments.
    Enhanced operational efficiency by training employees in best practices, procedures, and performance strategies, thereby
    reducing process bottlenecks.
    Collaborated with cross-functional trainers to assess needs and offer recommendations.
    Engaged in content auditing, session auditing, and tutor auditing processes.
    Managed the complete operational cycle by overseeing trainer negotiations and closings.
    Formulated compelling sales pitches to promote the company's products and services.
    Strategized the development of a new project related to part-time employees, which has since become one of the
    organization's leading teams with over 1900 employees.

    Learning & Development Specialist (User Experience) Jul 2019 - Feb 2021
    Aligned the company's goals, mission, and values with learning development initiatives, ensuring the delivery of top-tier
    training to employees.
    Engaged in mentoring/tutoring for the K-10 segment in Science, contributing to key projects such as Premium One-on-One,
    One-on-Many, BYJU’S Neo Classes, and Set Mores.
    Orchestrated scheduling and delivery of advanced training for the K-10 Science segment.
    Facilitated conferences, meetings, and user demonstrations.
    Designed comprehensive training programs and conducted training sessions using expert learning techniques.
    Hosted high-quality online workshops and tutorials, offering up-to-date content tailored to the K-10 segment.

    EDUCATION
    B.Tech (Mechanical): United Institute Of Technology Jul 2014 - May 2018

    ACCOMPLISHMENTS
    Achieved the "Performer of the Week" distinction for four consecutive weeks.
    Received the "Excellerator Award" in recognition of maintaining unwavering quality standards.

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