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monitoring tool (1)

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MONITOR OPERATIONAL SYSTEMS USING ADVANCED TOOLS AND GENERATE

ANALYTICAL REPORTS INCLUDING USAGE, DEFEATS, DATA INCONSISTENCY TO


PREVENT FUTURE INCIDENTS

This activity requires the implementation of a monitoring tool for the Justice Sector
servers' system resources like CPU Usage, Memory Consumption, I/O, Network, Disk
Usage, Processes and Applications’ availability. We shall be collecting metrics from all
of our servers and application systems operated by the Justice Sector stakeholders.
These metrics will help in capacity planning by understanding the servers’ system
resource usage. This server monitoring tool will help in automating the process of server
monitoring. Monitoring our servers performance also helps in identifying other
performance related issues like resource utilization, app downtime and response time.

The objectives of this activity are to:


• Monitor servers’ availability.
• Monitor the responsiveness of the servers.
• Know the servers’ capacity, user load and speed of the servers.
• Detect and prevent any issues that might affect the servers proactively.

To avoid learning about issues from users days later, we need an overview system that
collects metrics from all systems and answers questions such as:
• Is the server/service alive?
• How is the Requests Per Second (RPS) changing?
• What is the response time?
• How soon the SSL certificate for the web application is still valid?
• Is there enough memory and CPU?
• How much disk space is left?

For this purpose, we chose a popular solution: collecting metrics using Prometheus,
displaying them on dashboards in Grafana, and sending alerts to support emails and
Zammad tool through Prometheus Alert Manager and looking forward easily escalate
them to key responsible individuals' mobile phones.
The following metrics are collected and visualized in three different dashboards:

1. Server metrics
a. CPU load
b. Memory consumption
c. Disk usage

2. Application metrics
a. Application state
b. Number of processed requests
c. HTTP response codes
d. Request processing time
The following dashboards are currently implemented:

1. Main Dashboard

2. Server Dasboard

3. Application Dasboard
Road Map

Report Description Dashboard


User Reports – Session Log Visualize users’ activities over the course of one
Summary day:
first logon and last logoff time, total time
connected
and information about time spent in different
session states (active, idle).
User Reports – Time on Analyze the time spent in each session state
System Daily Activity (active, idle, remote, disconnected)
for a user or group of users during a selected
day.
User Reports – Sessions Monitor total number of active, idle or
Count Daily disconnected sessions
during one selected working day.
User Reports – Client This report shows who is using which Client
Versions version (shows build numbers)
and helps you detect who is using older versions
that can cause connectivity problems.
Application Reports – Summarizes data about application usage on a
Application Usage server.
Summary Includes information about the number of
application instances
and the total time users spent using a particular
app.
Application Reports – Most This report allows you to check most frequently
Used Applications used applications
for a specified user, server or time period.
Server Performance Displays detailed CPU, memory, disk usage
Reports – CPU for one or more computers within the selected
Date Range.
Server Performance Displays several counters related to I/O
Reports – Disk for a selected computer within the selected
Date Range.
License Reports – This report shows you a number of available
Application License licenses per application
Compliance along with information about consumed and
remaining licenses.
Check unused or overused software licenses.
Inventory Reports – Hard This report shows disk space usage for every
Drives server in your farm
– identify servers low on space.
Gateway Reports – Client IP Displays a full list of client IP addresses
Addresses and Targets connected via Gateway and target computers.

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