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505 views

g10 Communication Skills-written Notes

Uploaded by

Dance Dynamic
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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INDIAN SCHOOL BOUSHER

CBSE Affiliation Number: 6630203 & School Code 90252

ACADEMIC YEAR 2024 - 2025

LESSON:
PART A: UNIT 1 – COMMUNICATION SKILLS

SUBJECT: INFORMATION TECHNOLOGY RESOURCE PERSON: MS. AUREA FERNANDES

GRADE: X NOTES

Communication has three important parts:


1. Transmitting — The sender transmits the message through one medium or
another.
2. Listening — The receiver listens or understands the message.
3. Feedback — The receiver conveys their understanding of the message to the
sender in the form of feedback to complete the communication cycle.

Communication Process and Elements


The various elements of the communication cycle are:
Sender: the person beginning the communication.
Message: the information that the sender wants to convey.
Channel: the means by which the information is sent.
Receiver: the person to whom the message is sent.
Feedback: the receiver’s acknowledgment and response to the message.

Methods of Communication
· Face-to-face informal
· communication
· e-mail
· Notices/Posters
· Business Meetings
· social networks, message, phone call for communication, newsletter, blog, etc

Choosing the right method of communication depends on


• Target audience
• Costs
• Kind/type of information
• Urgency/priority

Verbal Communication
Verbal communication includes sounds, words, language, and speech. Speaking is
one of the most effective and commonly used ways of communicating. It helps in
expressing our emotions in words.

Type of Verbal Communication


Interpersonal Communication: This form of communication takes place between two
individuals and is thus a one-on-one conversation. It can be formal or informal.

Written Communication: This form of communication involves writing words. It can


be letters, circulars, reports, manuals, SMS, social media chats, etc. It can be
between two or more people.

Small Group Communication: This type of communication takes place when there
are more than two people involved. Each participant can interact and converse with
the rest.

Public Communication: This type of communication takes place when one individual
addresses a large gathering.

Advantages of Verbal Communication


It is an easy mode of communication in which you can exchange ideas by saying
what you want and get a quick response.

Disadvantages of Verbal Communication


Since verbal communication depends on written or spoken words, sometimes the
meanings can be confusing and difficult to understand if the right words are not
used.

Mastering Verbal Communication


Think Before You Speak
• Think about your topic.
• Think about the most effective ways to make your listeners
• Understand the topic.
• Write or note down whatever you plan to say.
Concise and Clear
• Speak clearly, loudly and at moderate speed.
• Be sure the information you want to share is to the point.
• Do not repeat the same sentences.
Confidence and Body Language
• Be confident.
• Maintain eye contact, stand straight and be attentive.
• Be friendly.

Non-verbal Communication
Non-verbal communication is the expression or exchange of information or
messages without using any spoken or written word.

Importance of Non-verbal Communication


In our day-to-day communication
• 55% communication is done using body movements, face, arms, etc.
• 38% communication is done using voice, tone, pauses, etc.
• only 7% communication is done using words.

Types of Non-verbal Communication


• Facial Expressions
• Posture
• Gestures or Body Language
• Touch
• Space
• Eye Contact
• Paralanguage: tone, speed and volume of our voice.

Examples of Visual Communication

Communication Cycle and the Importance of Feedback

For effective communication, it is important that the sender receives an


acknowledgement from the receiver about getting the message across. While a
sender sends information, the receiver provides feedback on the received message.

Types of Feedback
• Positive Feedback
• Negative Feedback
• No Feedback

A good feedback is one that is:


• Specific: Avoid general comments. Try to include examples to clarify your
statement. Offering alternatives rather than just giving advice allows the receiver to
decide what to do with your feedback.

• Timely: Being prompt is the key, since feedback loses its impact if delayed for too
long.

• Polite: While it is important to share feedback, the recipient should not feel
offended by the language of the feedback.

• Offering continuing support: Feedback sharing should be a continuous process.


After offering feedback, let recipients know you are available
for support.
Importance of Feedback
• It validates effective listening: The person providing the feedback knows they have
been understood (or received) and that their feedback
provides some value.

• It motivates: Feedback can motivate people to build better work relationships and
continue the good work that is being appreciated.

• It is always there: Every time you speak to a person, we communicate feedback so


it is impossible not to provide one.

• It boosts learning: Feedback is important to remain focussed on goals, plan better


and develop improved products and services.

• It improves performance: Feedback can help to form better decisions to improve


and increase performance.

Barriers to Effective Communication


What is Effective Communication?
Effective communication follows the basic principles of professional communication
skills.

Barriers to Effective Communication


Physical Barriers
Physical barrier is the environmental and natural condition that act as a barrier in
communication in sending message from sender to receiver. Not being able to see
gestures, posture and general body language can make communication less
effective.

Linguistic Barriers
The inability to communicate using a language is known as language barrier to
communication. Language barriers are the most common communication barriers,
which cause misunderstandings misinterpretations between people

Interpersonal Barriers
Barriers to interpersonal communication occur when the sender’s message is
received differently from how it was intended.

Organisational Barriers
Organisations are designed on the basis of formal hierarchical structures that follow
performance standards, rules and regulations, procedures, policies, behavioural
norms, etc. All these affect the free flow
of communication in organisations

Cultural Barriers
Cultural barriers is when people of different cultures are unable to understand each
other’s customs, resulting in inconvenience and difficulties. People sometimes make
stereotypical assumptions about others based on their cultural background

Ways to Overcome Barriers to Effective Communication


• Use simple language
• Do not form assumptions on culture, religion or geography
• Try to communicate in person as much as possible
• Use visuals
• Take help of a translator to overcome differences in language
• Be respectful of other’s opinions

7 C's of Communication

*********************

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