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Q3 - Report HW

Q3 - Report HW

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Suhaana Khan
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9 views

Q3 - Report HW

Q3 - Report HW

Uploaded by

Suhaana Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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PAPER 1

QUESTION 3 – REPORT

TEXT – C: The new job

This text is about a young person called Jeswin who has just started to work for an airline company
called Golden Tours, as part of their airport ‘Meet and Greet’ team. Jeswin is being looked after on his
first day by a senior member of the team, Edgar.

Edgar laid his large hand on Jeswin’s small shoulder and strode onto the wide Departures concourse, as
Jeswin tripped and danced to keep up with him.

‘You’re going to be very busy today,’ Edgar announced, an ironic grimace contorting his round face.
Edgar stopped suddenly and twisted Jeswin’s shoulder through a dizzying one hundred and eighty
degrees so that Jeswin could see the workplace. The concourse at present was eerily silent. It comprised
many empty roped-off labyrinths that passengers would negotiate before they reached the check-in
desk, where their luggage would be surrendered into the safe hands of Golden Tours staff and deposited
in the cargo area of the plane.

Jeswin wriggled to detach himself from Edgar’s large hand. He had been attached (in a more figurative
sense) today to Edgar to learn his job: making sure that the passengers had the documents they needed
to fly, showing them where to take their luggage and giving helpful and friendly advice.

Edgar’s expression began to radiate mild exasperation and Jeswin turned to see its focus: a small knot
of passengers wandering uncertainly towards the Golden Tours check-in area. Their luggage trolley was
performing a shaky dance, not dissimilar to the movements of Jeswin’s own feet a few minutes earlier.
A small child hung onto its side trying to deter three disobedient suitcases from unscheduled
disembarkation.

Jeswin immediately understood that this family might need support.

‘I’ve got a report to write for the boss tonight!’ huffed Edgar. ‘Apparently she doesn’t know what our
job involves. Hah!’

He marched towards the group. ‘Good morning. Your documents, please, so I can make sure they are
in order before you drop your luggage off.’ Edgar flipped through identity documents with the dexterity
of a master player shuffling a deck of cards, before surveying the three suitcases. ‘Take it you packed
those suitcases yourselves and they haven’t been out of sight since you got here? Go to the roped area
over there. Shouldn’t be too long to wait.’

Now a few more groups were drawing closer. Jeswin approached the nearest group and followed the
routine. This continued throughout the morning, meeting and greeting passengers bound for numerous
destinations. Edgar had also told him to watch out for unattended luggage and report such items to
him. This worried Jeswin: it felt like too much to focus on at once, especially as there seemed to be a lot
of luggage around. Generally, though, Jeswin was pleased with himself. He was not as fast as Edgar, of
course, but he remembered the ‘meet and greet’ procedure, and he felt his courteous manner and
diligence paid off, as he often received smiles and thanks in return.

Edgar on the other hand was becoming more irritable. ‘Fifteen minutes for lunch, as usual,’ he grumbled.
‘I’ve hardly seen you this morning, young man. Has everything been all right?’

Suddenly a shout came up from one of the queues. ‘Hey! That man tried to steal my wallet!’ An angry-
faced accuser stood, finger aimed at an older man behind him.

Edgar immediately intervened. ‘Have we got a thief?’ he demanded.

‘No, I’m not a thief. I’m a little unsteady on my feet and I fell over.’ The older man’s chin wobbled as he
spoke, and Jeswin saw his eyes blinking rapidly.

Surely he was innocent.

‘Let me help,’ Jeswin said. ‘There is probably some mistake here, but you, sir, have had a bit of a shock
and need reassuring about your possessions, so I am going to ask Leo over there to let you put your
luggage in right now. Meanwhile, you, sir, mustn’t keep standing in this uncomfortable way: I am going
to carry your suitcase over there to Maria.’

As Jeswin returned from Maria’s desk, he saw Edgar smiling in approval. ‘Well handled, young man.
You’ve given me some ideas for this report I’ve got to write.’

QUESTION 3

You are Edgar. That night you write the report that your boss has asked for about the work the ‘Meet
and Greet’ team do.

In your report you should:

• explain what the role of meeting and greeting passengers involves at present
• evaluate potential problems for both ‘Meet and Greet’ staff and passengers
• suggest how the experiences of both passengers and ‘Meet and Greet’ staff could be improved.

Write the words of the report.

Base your report on what you have read in Text C, but be careful to use your own words. Address each
of the three bullet points.

Write about 250 to 350 words.

Up to 15 marks are available for the content of your answer and up to 10 marks for the quality
of your writing.

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