Cisco IP

Phone 6861
A guide to using your phone
Contents
What’s in the box 3
Set up your phone 4
Get to know your phone 5
How to handle calls 6
How to manage your contacts 8
Your problems solved 9
Make sure you can successfully
call emergency services 10

2
What’s in
the box
You’ll unpack:

Cisco IP Phone 6861 Plug adaptor – to Ethernet cable – Quick start guide
including a handset connect the phone optional if you wish
with a separate to the power to connect your
coiled cable – to phone directly to
connect into the the internet
handset and then
into the phone

3
 Step one: To type in your wi-fi password:
Check your broadband is working • Select wi-fi profile and if your Hub
If your broadband’s up and running is not listed, click scan and it will
the light on your Hub will glow blue appear
• Select your Hub and click down
Step two: to highlight passphrase – using

Set up your
Set up your phone and turn it on the number keys, type your wi-fi
Plug the handset into the port on password (which is on the back of
the base of the phone and turn it on. your Hub) and click connect

phone by
When you see network failure appear
The phone will now connect to your
on screen, don’t worry – it means you’re
wi-fi.
ready to connect to the wi-fi.

following these
Or

Step three: To use the WPS button on your Hub:

simple steps
Choose to connect via ethernet cable • Select wi-fi type and it will change
or wi-fi to WPS. Then click set
Plug the ethernet cable provided into You’ll then see a push button
the port of the base of the phone and configuration; enter that and press
the other end into an ethernet port on select
To start using your phone, you should: the Hub. The phone will then connect
1. Check your broadband is working to your Hub and automatically • Follow the message that appears –
2. Set up your phone and turn it on connect to the voice service. click the WPS button on your Hub,
then click continue on your phone.
3. Choose if you are connecting via If you’re connecting to your Hub using
ethernet cable or via wi-fi This will link the phone to your Hub.
wi-fi, press the settings button
and using the central navigation After 30-60 seconds the phone will
button , press down and select 4. automatically connect to the voice
Select network configuration, then, service. Your phone number will
wi-fi configuration. There you have appear on screen and there’ll be a
the choice to either type in your wi-fi green light on the top left button,
password or use the WPS button on showing you’re connected.
your Hub.

4
Get to know
your phone
2
Here’s what the buttons mean:
1. Incoming call or voicemail indicator
2. Line and feature buttons 1
3. Softkeys
4. Navigation
5. Hold, transfer and conference 3
6. Speakerphone, headset and mute
7. Voice mail, applications and directory
4
8. Volume
5
7
Line and feature buttons
You can use the line and feature buttons to view calls,
access and use features. 6
8
Buttons light up to indicate the phone’s status:

or
Green: line is idle

or Red (steady): line is active
or in use

or Red (flashing): line is on hold
or there’s an inbound call

or Amber (steady): line is
unregistered (it can’t be used)

5
How to handle calls
There are a few ways to call people To call using a headset
Just dial the number and pick up the handset 1. Plug a headset into the headset port
or click the speakerphone button. on the base of the phone
2. Enter a number using the key pad, or contacts
To call a contact in your directory 3. Press headset
1. Press the directory button
2. Select personal address book Answer a call
3. Choose the contact you want and To answer a call – just lift the handset, or press
press call the red flashing line, or push the speakerphone
button

To call a number from your redial list 1. Press the mute button
1. Press the redial softkey on the screen 2. Press it again to unmute
2. Choose the number you want and
press call Hold a call
1. Press the hold button or the button
To call a number from your call history by hold on the screen
1. Press the settings button 2. To resume press it button again or the
2. Select recents button by pressing resume on the screen

3. Select type of call – e.g. all calls

4. Choose the number you want and
press call

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To transfer a call to another End a call
person Simply hang up, or press the end call
1. From a call that’s not on hold, softkey. If using speakerphone you can
press transfer press the and if using a headset
press the headset button
2. E
 nter the number of the person
you are transferring to
3. Press transfer again
To listen to voicemail
Press the voicemail button and
follow the voice prompts
To add a third person to the call
1. From an active call press
conference
To change the ringtone
3. Press the settings button
2. E
 nter the phone number of the
person you want to add and 4. Select user preferences, then
press call ringtone
3. Press conference again for 5. S
 croll through the ringtones and
all three people to speak press play to listen to them. Then
press select and set to save your
selection.
Change the volume on the call or
of the ringer
1. U
 se the volume key to adjust the
volume during a call
2. To adjust the ringer volume use
the same key when the phone is
not in use or when it is ringing

7
How to manage
your contacts
There are a few ways to add contacts to your
phone directory.

To add a number from your To add directly into the

redial list or your recent call list directory, where you can search,
to your personal address book: edit and delete contacts:
1. Press the option softkey 1. Press the directory button
2. Select add contact
2. Press the softkey under the
3. D
 elete the number from
circles
the name section using the
delete arrow 3. Select add and enter your
contacts details and press save
4. Add the name you want using
the number keys The personal address book is local
to your phone; by selecting this
 ress the button by save
5. P
you can see all the contacts saved
– and then the name will
on it. You can call them from here,
appear in you recent call
as well as edit and add entries.
list. The name and number
will also be saved to your By selecting the options button
personal address list, which you can search the contact list,
can be accessed by pushing delete and manage entries.
the directory button

8
Your problems solved
Can I check if my phone is connected? I can make calls but people can’t call me.
What’s gone wrong?
Yes. If the light on the top left button is green
your phone is connected. If it’s amber then it is Check if your handset is set to do not disturb.
disconnected. First check if your broadband is Pressing clr DND will remove it.
connected – the Hub’s light would be blue. Any
other colour indicates an issue and should be
investigated. If it’s blue then check if the phone
is connected to the wi-fi.

How do I check if my wi-fi is connected?

Press the settings button , then select wi-fi
configuration, then wi-fi status. This will confirm
if the wi-fi is connected and the signal strength. My phone still isn’t working
If the wi-fi is disconnected please follow the steps at Don’t worry. We should be able to help.
the start of the user guide to reconnect the phone Call us on 0800 389 0537.
to your Hub via wi-fi.

My broadband is connected and wi-fi seems

ok, but I’m still having issues. What do I do?
Turn the wi-fi off and back on again using the
menu, this could recover the connection. Press
the settings button , select network
configuration, then wi-fi configuration and
wi-fi on. Change to off and press set. This will
disconnect the wi-fi. After the phone returns
to the main menu, follow same steps and
change back to wi-fi on and set. The phone
will automatically re-connect to the wi-fi and
confirm the configuration.

9
Make sure you
can successfully
call emergency
services
Keep your address updated
Your Cloud Voice number’s registered to a specific address.
When you make a 999 or 112 call from your phone number,
that’s the address emergency services will see.

We don’t update your address automatically. So please

tell us if you start using Cloud Voice in a different location.

You might not be able to make 999 or 112 calls when you
internet network is down or during a power cut, or if you’re
using Cloud Voice from an app.

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Offices Worldwide

The services described in this publication are subject to availability and may
be modified from time to time. Services and equipment are provided subject to
British Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2019. Registered office: 81 Newgate Street,

London EC1A 7AJ. Registered in England No. 1800000.

May 2020

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