MAY/JUNE 2025 (Form 4)

Caribbean Examinations Council

Information Technology
Paper 03 – General Proficiency

PRACTICAL

School-Based Assessment

Word Processing

Spreadsheet

Web Design

Database Management

Problem Solving

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I.T. SBA – 2024/2025 – To be issued to Form 4 students

 Project Description

Rapid Courier Service provides mailbox services to persons in Antigua wishing to purchase
items overseas. Packages are brought in via air, once weekly. Customers are billed based on
the parcel type and the weight of the parcel.

The table below provides a breakdown of the charge for each parcel type.

Parcel Type Billing Mode Charge ($)

Personal Per pound 10
Electronics Flat rate 150
Auto Parts Per pound 15

In addition to the charge by parcel type, there is also a $5 processing fee for each parcel.

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I.T. SBA – 2024/2025 1

 Word Processing

Rapid Courier Service has recently adjusted its rates to reflect anniversary discounts for the
month of December, and wishes to make their offerings known to current customers as well as
prospective customers.

(1) Create a flyer advertising the services offered, the billing rates and the discounts.

• A graphic image of your choice to be used as the company’s logo

• Portrait orientation, 0.5” margins all around, borders
• Table with parcel types and price
• Bold, italics, underline, and varying fonts or sizes
• Varied alignments & line spacing
• Appropriate graphic images depicting the stated parcel types

(2) Prepare a fillable application form for new customers. The form should include the
customer’s personal details:

● Full name
● Date of birth
● Address, contact numbers and email address
● The parcel type and options for the method of payment

(3) Write a letter to be mailed to all current customers providing an update on the rates.
Inform them also that management is considering applying late charges for packages
not collected within a week.

● Insert the necessary merge fields.

● Insert the company motto and display as a centered footer.
● Copy the company’s logo from the flyer and use it as a watermark.
● Use the spellcheck feature to edit your document

(4) Create a mailing list for the mail merge with each customer’s First Name, Last Name,
Address, Tel #, and Email Address. Add records for ten (10) customers.

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I.T. SBA – 2024/2025 2

All files should be submitted in a folder called Word Processing

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I.T. SBA – 2024/2025 3

 Spreadsheet
1. Import the data source from the Word Processing section of the SBA to a blank sheet to be named
CUSTOMERS in a new spreadsheet to be saved as COURIER.

2. Copy the data to a new sheet to be named SORTED DATA. Sort the data in the new sheet in
ascending order, by Last Name and then by First Name.

3. Copy the SORTED DATA sheet to a new sheet to be named BILLING.

In the BILLING sheet:

• Insert the logo and business name above the spreadsheet. Use a font of your choice for
the business name and apply centering. Use merge cells and wrap text to format the
column headings.

• Add columns to the right for the following (columns F to I):

o # of Parcels
o Parcel Type – (i.e. Personal, Electronics, or Auto Parts)
o Total Weight (Lbs)
o Collection Method – (i.e. Delivery, Pickup)

Enter appropriate data in these columns, and ensure you have a total of fifteen (15) records
in the Billing table.

• Add a column to the right for Processing Fee, to be calculated at $5 per package, plus
$10 delivery fee where applicable. Place these rates in a suitable location in the
spreadsheet and use absolute referencing in your calculation.

• Add another column to the right for Total Charge, to be calculated based on the data in
the table below. Insert the table at an appropriate location in your spreadsheet and use
absolute referencing in calculating the total charge. The processing fee is to be added to
the charge for the packages.

Parcel Type Billing Mode Charge ($)

Personal Per lb 10
Electronics Flat rate 150
Auto Parts Per lb 15

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I.T. SBA – 2024/2025 4

 Format the figures in columns J and K to display Currency with zero decimal place.

4. Customers have a choice of picking up their packages or having them delivered. A list of
customers for delivery will be needed for the delivery truck. Extract these records from the
worksheet, and display them in a blank area on the same worksheet.

5. Create a Pivot table to display the Processing fee and Total Charge for each customer.

6. A Summary is required at the end of each shipment. Prepare a summary sheet based on the table
below, using appropriate formulas/functions to complete it.

SUMMARY OF LAST SHIPMENT

# of Persons requesting
delivery

Total weight (lbs) for:

Personal Items
Electronics
Auto Parts

Average Charge
Overall Total Charge

Format the Average Charge and Overal Total Charge figures to display comma format with zero
decimal place.

7. Construct a Pie chart to compare the total weight for each of the three item types. Give the chart
an appropriate title and include the percentage values. Place the chart on a separate sheet and
name the sheet Chart.

The COURIER file should be submitted in a folder called Spreadsheet

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I.T. SBA – 2024/2025 5

 Web Design

The Rapid Courier Services, which provides mailbox services to persons Antigua, has hired you to
design a webpage / website that will provide information on the services offered. Included should an
appropriate logo, graphics and text providing information about the services offered.

Your webpage should include at least TWO of the following links:

(i) A link to another webpage outlining the breakdown of the charges for the different type of
packages.

(ii) A link to an email address to contact Rapid Courier Services Customer Service team.

(iii) A link to a location within the same webpage.

(iv) A link to any appropriate user created file (example from MS Word, MS Excel, etc.)

All files should be saved in one folder called Web Design.

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I.T. SBA – 2024/2025 6

 Database Management

1.(a) Using a database management system, create a database named “RAPID COURIER DBMS”.

• Import the CUSTOMERS sheet from the spreadsheet file to a table to be named CUSTOMERS.
• Add a field named CustomerID and format it as a Text field to display in the format (XX999).
Make it the primary key.
• Give each customer an ID number. Format all fields appropriately.

(b) Sort the table by LastName, then by FirstName in ascending order.

(c) Create a Table named OrdersTable with the following structure.

Fields Data Type Description/Value

OrderID Short Text Primary key

CustomerID Short Text

# Of Parcels Number

TotalCharge Currency

(d) Create a table called ParcelTable. Use the details overleaf to set the list box values.

Fields Data Type Description/Value

ParcelID Autonumber Primary key

OrderID Short Text Foreign key

ParcelType ShortText List Box

CollectionMethod ShortText List Box

Charge Currency

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I.T. SBA – 2024/2025 7

 ParcelType
Personal
Electronics
Auto Parts

CollectionMethod
Delivery
Pick up

(e) Join all three tables in a relationship.

(f) Create a form for the OrderTable with a subform for the ParcelsTable (do not add the ParcelID
field in the form).

(g) Use the form to enter a total of 15 orders divided among all of the customers via their IDs (each
customer must have at least one order). In the subform, enter a total of 20 parcels divided
among the orders (each customer must have at least one parcel).

2. Queries
(a) Create a query that lists the ParcelId, OrderId, and Parcel Type for all orders that are to be
delivered. Name the query DeliveryQuery.

(b) List the CustomerID, FirstName, LastName, Address, Telephone number, email address,
OrderID, orders that will be picked up, and the number of Parcels for only Electronic orders.
Save the query as ElectronicsPickupQuery.

(c) Use an Update query to update the TotalCost field in the OrdersTable (use the formula # of
Parcels times Charge). Save this query as UpdateQuery.

3. Report

Create a report to display the first name, last name and telephone number of customers, the type
of parcel, and charge. Group the report by ParcelType and sort by last name. Include summary
statistics to determine the total and average charge, The report should be saved as
CustomerParcelsReport. The title of the report should be Rapid Courier Customer Report.

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I.T. SBA – 2024/2025 8

 Problem Solving
1. ALGORITHM

Write an algorithm that inputs the number of persons requesting daily delivery. For each
delivery, the user should enter the Customer’s name, Address, Parcel type, Parcel weight,
and Billing mode (per pound or flat rate). The algorithm should then calculate the initial
charge (based on the parcel type and weight), the processing fee ($5 processing fee plus
$10 delivery fee) and the Final charge for each customer.

The output should be formatted as follows:

RAPID COURIER SERVICE

CUSTOMER INVOICE
____________________________________

Name: John Doe

Address: #10 High St.
Parcel Type: Auto Parts
Weight: 10 lbs
Billing Mode: Per lb
_____________________________
Charge: $150.00
Processing Fee: $5.00
Overall Total Charge: $155.00

2. TRACE TABLE

Select five (5) customers and design a trace table showing the Customer name, Parcel
type, Weight, Billing Mode, Charge, Processing fee and Overall Total Charge. Ensure
that the column headings reflect the exact variable names used in your algorithm.

3. PROGRAM IMPLEMENTATION

Use a suitable programming language to develop a program for the pseudocode solution
in question 1 above.

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I.T. SBA – 2024/2025 9