nadia hussain 2023
nadia hussain 2023
nadia hussain 2023
NTERNAL
Nadi
aHussain
Val
leyPar
k,Uni
t#0805Bl
ock479,
Singapor
e248364 +6583537147/ h3nadi
a@gmai
l
.com
Pr
ofe
ssion
al Aug-
22t
odat
e St
andar
dChar
ter
edBank Si
ngapor
e
Ex
peri
ence He
ad–Ope
rat
i
ona
lRi
sk&Ef
fec
ti
vene
ss,
Ent
erpr
i
seRi
skMa
nage
ment
Leadthest
rat
egi
cthi
nkingac
ros
sEnterpr
iseRi
skManagement(
ERM)gl
obal
ly
toensureourpr
ocessesareopti
mis
edt oeff
ect
iv
elybal
ancecos
tandris
k
management.
Over seet hei mplement ati
onofOper ati
onalRiskprocessesglobal
lyac rossERM,
ens uri
ng t hatt he f unc t
ion mai ntains ful
lc ompliance withthe ORTF and
effectivel
ymanagest heoperationalr i
skwithi
nthet eam processes,whi l
stalso
ens uri
ngt hatt hes t
rat egi
cagendaoft hefuncti
oniss upport
edbyt hisac t
iv
ity
.
Wor kwi t
ht heERM ManagementTeam ( MT)ens urethatweoper ateef f
ec t
ivel
y
andef fi
cient lytomanageouraggr egat eoperat
ionalri
sk.Ac tasLeadat eam
prov i
dingi ndependentt esti
ngofc ontrol
sandpr ovideani ndependentv iew of
thel evelofoper ati
onalr isktot heGl obalHeadERM.Wor kwi t
hGl obalHead
ERM andERM MTt oens urethatr epor t
sprovi
dedi nrel
ati
ont oOperat i
onalRisk
prov i
deappr opri
atelev el
softrans par ency.
Over
seecompli
anceto applicabl
er is
kr egulat
ionsand Lead thePrudenti
al
Compli
anc
eFramework( PCF)attest
ationf orallchapter
sownedbytheGl obal
HeadERM,ensur
ingthatwec omplywi tht herequirement
sandensuri
ngt hat
i
denti
fi
edgapshavec learandac hievablepl ansf orremedi
ati
on.Workwi th
membersofERM MTt oagr eethesepl ansandes calat
edir
ect
lytot
heGl obal
HeadERMwhererequi
red.
Actassubj
ectexper
tfort
heERM MTi
nrel
ati
ont
oef
fect
iveandef
fi
cient
cont
rolenv
ironment
.
Coor
dinat
egl
obal
gov
ernanceandt
ransf
ormat
ioni
nit
iat
iver
elat
edt
ori
sk
management
Provi
deani ndependentandaggregat
eviewoft
hel
evel
ofoper
ati
onal
riski
n
theERM functiontotheGlobal
HeadERM andmoni
tort
oensur
ethat
miti
gati
onpl ansareimplementedasagr
eed.
Conduc
tri
skmanagementChampi
onf
orGl
obal
ERMt
eam
Enhanceris
k and cont
rolmonit
ori
ng and engage i
nr epor
ti
ng proces
s.
Coordi
nat
eongover
nancedel
i
verabl
esformul
tipl
ec ommi
tt
eestos uppor
tri
sk
management
Aug-
19t
oJul
2022 St
andar
dChar
ter
edBank Mal
aysi
a
He
ad–Bu
sin
essRi
skMa
nag
eme
nt,
Con
sume
r,Pr
i
vat
ean
dBu
sin
essBa
nki
ng(
CPBB)
Responsi
bl
et o monit
or and mi
nimize oper
ati
onal los
ses and upk eep
managementcont
rol
sawarenes
sandi nconj
uncti
onwithregionalCOOsand
Global
HeadofBRM,ensur
eappr
opr
iat
efocusonri
sks/i
ssuesandr es
olut
ions.
Headi
ngateam of18Bus i
nessri
skmanagerstodeli
verthecor
eobj
ecti
veon
busi
nessr
iskmanagementtoder
iveandhelpimpl
ementtheCPBBPol
ici
esand
fr
ameworki
nc ount
rywi
ththehel
pofrespec
tiv
eproces
sowners.
100%Ac ceptabl
eaudi
tsforl
as tt
woyear
sandful
lyengagewithr
elev
antaudi
t
teams(i
nternalandext
ernal
)repor
tfi
ndi
ngsac
ros
st herel
evantf
uncti
onsand
ensur
efeedbac ki
sact
edupon.
Faci
l
itat
eaf r
ameworkforef
fec
tiv
emanagementofpr inci
pleris
ksac r
ossthe
CPBBc ount
rybusi
nessandi
nc ompli
anc
ewi t
happli
cableint
ernalpol
ic
iesand
ext
ernall
aws®ul
ati
onsac
rossourmarket
s(i
ncl
udi
ngConduc tandICS).
Ov
eral
lmanagementofOper
ati
onalRi
skpr
ofi
l
eforCPBBaswel
lasCCI
B(ME)
I
NTERNAL
v
iapart
ici
pat
inggr
oupwideprocessuni
ver
seref
res
h,i
mplement
ati
onofORF(
or
s
imil
arfr
amework)andothernon-
fi
nanc
ial
ri
skmanagement.
Ful
l
yi mplementedEnt
erpri
seRiskManagementFrameworklink
edt oCPBB
busi
nes st oensur
eappropri
atef
ocusonbuil
di
ngstrongris
kappeti
te.Pl
ayed
i
nst
r ument alr
oleinensuri
ngCPBB’sgrossandresidualr
iskprof
il
eiswell
maintained.
CountryCPBBChampionforConduc
t(Dr
ivetheRBc onductagendagl
obal
l
yand
acrossregi
ons
,ens
uri
ngthatGroupandregulat
oryexpect
ati
onsaremetacros
s
theenti
reCPBBbusi
ness)
I
nt egrat
ionofWeal t
hmanagement ,CCIB(MEpor tfol
io)andCr editri
skteam to
overseesal lt
her i
skmanagementt ask
s .Embedt heGr oup’
sv aluesandc odeof
conduc t,asitr
elatestotherol
eremit
,toens ur
et hatadherencewi ththehighes
t
standardsofet hics,and compli
ancewi threlevantpol i
cies,processesand
regulati
onsamongempl oyeesfor
m partoftheculture.
Oct
-17t
oJul
-19 St
andar
dChar
ter
edBank Mal
aysi
a
He
ad–Bu
sin
essOp
era
ti
ona
lRi
skMa
nag
er,
Ret
ai
lBa
nki
ng
Leadthroughexampleandembedt heGr
oup’sval
uesandcodeofc onductint
he
Operat
ionalRis
kf unct
iontodriveadherencewiththehighests t
andardsof
ethi
cs,andcompli
ancewithrel
evantpol
i
cies,pr
ocess
esandr egul
ati
onsamong
employees.
Maintai
nagoodunder st
andi
ngoft herequi
rementsoftheGroup’
skeyex
ter
nal
st
akeholder
si nr
espectofoperat
ionalri
skmanagementandens uret
heseare
wel
l under
stoodi
nter
nal
lyandrefl
ectedi
nint
ernalpr
ocedures
.
Over
seeas s
uranceplanandoperat
ionalri
s kmanagementimplementat
ionfor
r
iskassoc
iatedtoRetai
lBanki
ngfac
ili
tat
ingthes i
mpl
if
icat
ionoftheoper
ati
onal
r
iskfr
amewor kt
hroughdevel
opmentandex ecut
ion
Coll
aborateontheRetai
lBanki
ngagendatoens
ur eiti
sfi
tforgr
owthandwithi
n
operat
ionalri
skappetit
e.Suppor
ttodeli
verRetailBank
ingStr
ategy;Rev
enue
tak
eof f,
BalanceSheetmomentum andEx
penseManagementdiscipl
i
ne
Headi
ngateam of22Oper
ati
onal
ris
kmanager
stodel
i
vert
hec
oreobj
ect
iv
eon
r
iskmanagement
Keyproj
ects
:Enter
pri
serisk management
,OCIR,ORF,GDPR,RB Conduc
t
fr
ameworkand DSS gov
ernanceframeworkt
o bef ul
l
yimplement
ed asa
Count
ryChampi
on
Feb-
14t
oSep-
17 St
andar
dChar
ter
edBank Mal
aysi
a
Se
niorOper
ati
onal
Ris
kMan
age
r–Re
tai
lBa
nki
ngi
ncl
udi
ngDi
gi
ta
lBa
nki
ng,
Cli
entEx
per
i
enc
e,Bu
sin
essBa
nki
ng&
Cust
omerDueDil
i
gence
I
mpl ementedkeyOpsr i
skmeas ur
esonRet ai
lBank
ingPr
oducts
,Segments
,
Business Bank
ing and Digit
alChannel
s oper
ati
ons -pr
oces
ses abi
de by
countri
es’
regul
ati
ons,pol
ici
esandproc
edures
.
Desi
gn and c onduct
ed ri
sk as
ses
s menton an ongoi
ng basi
s.Conduct
ed
t
hematicrevi
ewsandas sessCompl
iancewi
thGrouppoli
ci
es,
regi
onal
andlocal
r
egul
atoryguidel
ines
Keyac hievements:CCPL/Mor t
gages/Referr
erMgmtauditwhereal
laudit
i
s s
ueswer es uccessful
l
yc ompl
etedandc
losedfor2014/2015/2016rel
ated
toRetailBanki
ngPr oducts
.Impl
ementedst
rongcontr
olbookt
oolt
ostr
engthen
theregulat
oryri
skframewor k
Over
seeassurancepl
ani
mpl
ementat
ionforr
iskas
s oci
atedt
oRetai
lPr
oducts&
Weal
thfac
il
itati
ngthesi
mpl
i
fi
cat
ionoftheoperat
ionalri
skfr
ameworkthr
ough
I
NTERNAL
dev
elopmentandex
ecut
ion
Prov
ideabalancedandinf
ormedas
ses
smentofal
loper
ati
onalr
isk
sar
isi
ng
fr
om acqui
si
ti
onsormaj
or
changeini
ti
ativesorproj
ect swit
hint
hecountr
y.Pr
oacti
vel
yadvanc
e si
ntegr
ate
dconcept
sand
us
eoft echnology
.Parti
cipate
sinmaj orRe
tai
lBanki
ngbus i
nessini
ti
ati
vesandpro-
act
ive
lyadv
ise
sthe
busi
nessonc hangeini
ti
ati
ves
Per
iodi
cal
lyasses
st hecount
ryoper
ati
onalr
iskpr
ofi
l
etomai
ntai
nal
i
gnment
wit
hthecount
ryri
skappet
it
e.
LeadChampionf
orRet
ail
Banki
ngOperat
ional
ris
kframewor
k/Extended&AML
ORFrol
l-
outandwor
kedonimpl
ementati
onofthedepl
oymentmodelincount
ry
Workc l
osel
ywithOperat
ionsandCr
edi
tri
skonpol
i
cymat
ter
saf
fec
tingt
he
Ret
ail
Bank i
ngpor
tf
oli
o
Leadst
hepr
ofes
sional
dev
elopmentofi
nter
nal
staf
fasc
urr
ent
lyhav
eat
eam of
8membersr
eport
ing
Oct
-12t
oFeb-
14 St
andar
dChar
ter
edBank Si
ngapor
e
Se
niorMa
nag
er,
Cha
nne
lsOp
sri
sk&g
ove
rna
nce–Gr
oupDi
gi
ta
lBa
nki
ng
I
mplementedkeymeas urestodri
veexemplarychannelgovernanceframework
atGroup&Countryl
evelandenhancedexis
tingdigi
talchannelsoperati
onsand
proc
esses abi
de byc ountr
ies
’regul
ati
ons,polici
es and pr ocedur
es (Ret
ail
Banki
ngProduct
s).
Desi
gn and pr
oac
t i
vel
yi mpl
ementc
hangemanagements
chemesi
ncl
udi
ng
t
rai
ni
ng,communicati
on,and
c
oll
aborat
ionamongc ountr
yandgrouplev
elteams.Keyachi
eve
me nt
swer
emonthlyUORM cal
ls,
ORt ools
,
r
egul
atoryri
skas se
s s
me nts
,audi
ts oc
ial
izat
ionproc
ess,new pr
ocessl
aunc
hc heckl
i
st,di
gi
talbanking
s
ervi
celevelmanagementetc.
Pr
oact
iveengagementinkeygovernanceforum andpr
esentedappr
oachpapers
/dashboards on Channelrel
ated risk
s/i
nit
iati
veinIntegrat
ed Di
str
ibut
ion
pr
ocessgover
nancecommi t
tee(
PGC) ,CECinputs
Dev
elop,r
evi
ew andenf
orc
eMinimum cont
rolst
andar
dsfordi
gi
talbank
ing–
Onl
i
ne,Mobil
e&ATManddr i
vec
onti
nuousimprov
ementoft
hesame
Leadf r
ameworkonmechanis
msandr egul
arl
ymoni
torr
isk
si nt
hes ecur
it
y&
fr
aud s ol
uti
onsf
ormit
igat
ing t
he r
iskand inr
educi
ng fr
aud and s
ecuri
ty
i
ncidents
Worked on I
mplementi
ng a modelthatwilldri
vesgovernanc
e ofpoli
ci
es,
st
rat
egi
es rel
ated t
o Publi
c websi
te and Onl
ine Sal
es as wel
las ser
vic
e
managementofthechannel
I
mplementedregul
ator
yris
kassessment
/contr
olf
rameworkformit
igat
ingthe
r
isk atthe c
ountry /group l
evelas wellas sec
uri
tyinci
dentresponse
managementf
ramewor k
Dec-
09t
oSep-
12 St
andar
dChar
ter
edBank Si
ngapor
e
Au
ditMa
nag
er–Re
tai
lBa
nki
ngPr
odu
ct
Managesaudi tacti
vi
tiesf orac omponentofapr oduc tli
ne,functi
onatt he
regi
onalorc ount
rylevelaspar toft heauditannual plan.Leadallaspectsofri
sk
basedr evi
ewsoff unc t
ionalareasc ov er
ingRet ai
lBank ingPr oduct
s,Wealth
Mgmt&Cr editr
isk(cover i
ngCr editc ards
,Per s
onalLoans ,Auto&Mor t
gages
andCons umerf inance),Smal l&Medi um Enterpri
se( SME)Bank i
ng,Ris
kand
AML/ CDD,FCC &Sanc tionss creenings y s
tem inl inewi t
ht heagreedaudit
methodologyandr eporti
ngs tandards
KeyI
nter
nalaudi
tsc
onduc
tedi
nmaj
ormar
ket
s:HongKong,Si
ngapor
e,Kor
ea,
I
NTERNAL
Malaysi
a,Tai
wan,China,Thai
l
and,Qatar
,UAE,Paki
stanandUganda.Pr
oduct
cover
agewasCr edi
tCards,
Personal
Loans,
Auto&Mor t
gages
,Small&Medi
um
Enter
pri
ses;Ri
sksbasedaudits–HR,Cr edi
tri
sk,Compli
ance,FCC/AML&
Sancti
onsetc.
Actasl iai
sonwi thmanagementt o ensuref ullunderstandi
ng ofbusi
ness
str
ategy,plans,products,perf
ormanc
eandr i
sk-rel
atedissuesatbus i
nes
sunit
l
eveland c ommuni cati
ng thesetot he r
elev
antf unct
ionalteam member s
.
Developsef f
ect
iv
es eni
orl i
nemanagementr elati
onshi
psandhasas tr
ong
understandingofthebus i
nesses
I
dentif
icationofemer gingrisksands haringwi t
hbr oaderGI A( Keyiss ues–Ant i
MoneyLaunder ing/Cus t
omerDueDi li
genc e,Sus piciousac ti
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ac ti
on
monitoring,FCCal er
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eeningpr oc ess,Collectionsr elatedr i
sk,Pr e-
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gned
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anki ns t
ruct
ions,Operati
onalri
s kframewor k/tr
aining, Creditriskissuesr el
ated
toCreditCar d&Per sonalLoans ,Mor tgages ,ManagementI nformat i
oni ssues
etc
).Pr ovideas sess
ment sont hes tateofc ontrol
sandemer gi
ngr iskswi thin
busi
nes sunitsandc ountryandpar t
icipatesinmaj orbus i
nes sinit
iat
ivesandpr o-
acti
vel
yadv i
sesandas s i
ststhebusines sonc hangei niti
ativ
es
Developsandexec
ut edrobustaudi
tplan,byrevi
ewableenti
ty
,forassi
gned
business
esinac
cordancewithI
nter
nalaudi
tst
andards
,rel
evantr
egul
ati
onsand
grouppoli
ci
es
ActasOperati
onalri
skchampionf
orRetai
lBanki
ngProduct
sinGroupI
nter
nal
Audit
.Wor kedwithsecondlineoper
ati
onalri
skteam inplanni
ngandrisk
assessmentatt
hegrouplev
el.
Usesexcel
l
entc ommuni
cat
ions
kil
l
sinor
dert
oinf
luenc
eawi
der
angeof
i
nter
nal
audienc
es
May
-08t
oNov
-09 St
andar
dChar
ter
edBank Kar
achi
,Paki
stan
Op
era
ti
ona
lRi
skMa
nag
er–L
end
ing
(CC/
PL/
A&M)
/Cr
edi
t
/SQ
Keyplayerint
hes et
-upoftheoperati
onalri
skmanagementfunc
tionf
orthe
bank.Sharedandpromotedbestpr acti
cesinoper
ati
onalr
iskmanagement
acros
sthebank.Keyachi
evement
:PassingofCCPLaudi
t
Developandmai nt
ainanov eral
loper
ationalr
iskmanagementf r
ameworkthatis
i
nl i
newi t
hthebank'sris
kands t
rat
egicpoli
cies.Conduct
edwithgui
dancefrom
Groups peci
al
ist
s,as t
resstestands c
enar i
oprogrammef oroper
ati
onalr
isk[as
partofICAAP],
revi
ewt heresult
sandas sesstheiri
mpli
cat
ions.
Lead and c
oor di
nat
et r
aini
ng ef
for
tst
o pr
omot
eri
sk managementand
compl
iancecul
turewi
thi
ntheBusi
ness
Coor
dinat
edwit
hr egul
ator
s,exter
nal/int
ernalaudi
tor
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nter
est
ed
par
ti
esonoper
ati
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skrel
atedmatter
s
Perf
ormedrobustr
iskass
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evantbusi
nessar
easandprepar
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ri
skbas edaudi
tplancover
ingkeyri
sksandc ont
rol
sbasedonthoser i
sk
assess
ments
Enl
i
stedonthebank’
s‘Hi
ghPot
ent
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’pr
ogram desi
gnedf
orac
cel
erat
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l
eader
shi
pdevelopmentc
over
ingonl
y5%ofstaf
finPaki
stan.
Dec-
05t
oApr
-08 Ci
ti
bankN.
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achi
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Cou
ntr
yCon
trol
Man
age
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Devel
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andingoft
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mpor
tanc
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whi
leworkingwi
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ingands t
rengt
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sel
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smentprogram
Embedded t
he GCCFRP i
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lthe Cr
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tand as
sis
ted i
n al
laudi
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I
NTERNAL
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ncorporat
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smentt
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Ensure al
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Assi
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andardsandregul
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Used avai
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funct
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emsthatare
i
nt heint
eres
tofthebusi
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anchi
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Adher
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equi
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cat
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oces
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.
Workt owardsimpr ovementofapprovalratesandprovi
dequar t
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Joi
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nessfortarget
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l
it
ygrowthatat ot
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Managi
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affofper
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