Junmoni Gogoi

PROFESSIONAL SUMMARY
Self-motivated with strong communication skills, sales experience. Positive
and diligent prefessional. Proven success in exceeding sales target and
maintaining steady customers. Hard-working Sales & Support representative
with strong organisational skills. Achieves company goals through
exceptional planning and prioritisation. Enthusiastic customer care executive
with knowledge of resolving customer problems. Works to increase success
through effective work strategies and customer service. Takes on challenging
CONTACT new role harnessing interpersonal skills, collaboration and problem-solving.
Driven to deliver high-quality service and consistent results.
Bengaluru , India 560026
9365595224
gogoijunmoni91@gmail.com WORK HISTORY
Indian Business Development Manager 11/2019 - 12/2021
Bhash Software Labs - Bengaluru, India
https://www.linkedin.com/in/junmo
ni-gogoi-b22931268? • Contacted and converted potential customers via telephone, email and in-
utm_source=share&utm_campaign person enquiries.
=share_via&utm_content=profile& • Maintained client records in bespoke CRM systems, ensuring streamlined
utm_medium=android_app data processes for maximum efficiency.
• Generated leads to bring in new client revenue and improve bottom-line
profitability.
SKILLS • Closed complex, lucrative deals with new customers using strategic sales
and negotiation tactics.
• Product demonstrations
• Introduced new technologies into team workflows to boost output
• Large account responsibility
efficiency and accuracy.
• Support ticket management
• Predicted possible positive and negative effects of proposed business
• Product recommendations and
developments to guide strategy development.
upselling
• Reported to senior leadership on latest research on market insights,
• Complaint management
industry trends and expansion opportunities.
• 250+ calls per day
• Prepared and delivered winning client proposals, business presentations
• Post-sales support
and sales pitches to C-level executives.
• Payment Processing
• Consistently exceeded revenue targets through new account development.
• Excellent communicator
• Identified opportunities to drive business growth, diversification and
• Promotion upselling
expansion.
• Dedicated work ethic
• Team player
Inside Sales Manager 06/2022 - 02/2023
• Lead generation
Simplilearn - Bengaluru , India
• Results-driven
• Sales pipeline management • Identified upselling opportunities within existing client accounts,
• Sales techniques maximising revenue potential and enhancing customer satisfaction.
• Expert in MS Office • Met and exceeded monthly sales targets consistently, demonstrating
• Persuasion and negotiation results-driven approach to achieving and surpassing goals.
• Outstanding communication • Served as primary point of contact for sales-related queries and client
• Loss prevention support.
• Product knowledge • Conducted in-depth product presentations to showcase features and
• Online sales benefits, influencing purchasing decisions and driving sales growth.
• Product demonstrations • Utilised CRM software to manage and track leads for accurate, up-to-date
information for follow-up.
• Warm and cold calling • Responded promptly to inbound inquiries, providing product information
• Performance goals and guiding potential clients through sales process.
• Excel proficiency • Initiated outbound sales calls to prospective clients, communicating
• Campaign management product value and generating qualified leads.
• Comparative analysis • Customised sales pitches to address specific client needs and challenges.
• Customer retention tactics • Used targeted questioning techniques to determine customer needs and
• Relationship development appropriate support.
• Acted as first point of contact for customer issues and queries.
• Used outstanding problem-solving and communication skills to appease
LANGUAGES dissatisfied customers.
• Handled high call volumes with accuracy and efficiency for optimum
English:
productivity.
Fluent • Made 200+ outbound calls to businesses and individuals daily.
Fluent in speaking writing and reading • Answered 100+ customer queries daily via inbound calls, emails and live
chats.
Hindi:
• Achieved daily performance targets, aiding department progression
Fluent towards sales goals.
Fluent in Speaking, Writing and Reading
Senior Inside Sales Executive 03/2023 - 07/2023
Learnbay - Bengaluru , India
• Achieved and exceeded sales targets in line with monthly leads
• Effectively handled daily customer meetings, sales calls and account
management tasks.
• Analysed industry and competitor trends to enhance sales strategy.
• Established and maintained positive, profitable client relationships through
superb communication.
• Built long-term relationships with customers and generated referrals from
existing clients.
• Strengthened profit opportunities through targeted customer relationship
development, continually meeting sales objectives.
• Generated new leads and opportunities to maximise revenue.
• Qualified prospects to determine future sales possibilities and improve
conversion efforts.
• Managed client relationships from early stages of sales process through to
post-sales
• Maintained awareness of latest product knowledge and sales techniques.

Senior Inside Sales Specialist 08/2023 - 12/2023

Simplilearn - Bengaluru , India
• Identified upselling opportunities within existing client accounts,
maximising revenue potential and enhancing customer satisfaction.
• Met and exceeded monthly sales targets consistently, demonstrating
results-driven approach to achieving and surpassing goals.
• Customised sales pitches to address specific client needs and challenges.
• Initiated outbound sales calls to prospective clients, communicating
product value and generating qualified leads.
• Served as primary point of contact for sales-related queries and client
support.
• Utilised CRM software to manage and track leads for accurate, up-to-date
information for follow-up.
• Responded promptly to inbound inquiries, providing product information
and guiding potential clients through sales process.
• Maintained accurate knowledge of current services to provide informative
customer advice.
• Achieved daily performance targets, aiding department progression
towards sales goals.
• Made 250+ outbound calls to businesses and individuals daily.
• Enabled efficient follow-up by accurately recording customer requirements
and details in salesforce.

EDUCATION
Graduation : English literature , 04/2014 – 03/2017
Sonari College – Charaideo

• Captain of Girls Indore sports team

• Earned cultural functional Award
• Achieved Sonari College title

Higher Secondary School : Arts, 02/2012 – 02/2014

Sonari Junior College – Charaideo

Schooling , 01/2012
B P B Memorial Higher Secondary School – Charaideo

CERTIFICATIONS
• POST GRADUATE DIPLOMA IN COMPUTER APPLICATION