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50 QNA Inerview (2)

The document outlines a series of interview questions and answers related to job performance and customer service skills. Key points include the candidate's desire for growth, strengths in communication and problem-solving, and strategies for handling customer interactions and multitasking. The candidate emphasizes the importance of transparency, empathy, and prioritization in providing excellent customer service.

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bilalmaroofbusiness
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26 views1 page

50 QNA Inerview (2)

The document outlines a series of interview questions and answers related to job performance and customer service skills. Key points include the candidate's desire for growth, strengths in communication and problem-solving, and strategies for handling customer interactions and multitasking. The candidate emphasizes the importance of transparency, empathy, and prioritization in providing excellent customer service.

Uploaded by

bilalmaroofbusiness
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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11. Why did you leave your last job?

Answer: I’m looking for new challenges and opportunities for growth. I feel that working in a call center will allow me to develop
valuable skills and experience.

12. What are your strengths?


Answer: My strengths include strong communication skills, problem-solving abilities, and my ability to stay calm under pressure.

13. What are your weaknesses?


Answer: One area I am working on improving is time management when juggling multiple tasks. I’ve been using tools like task lists and
reminders to stay on track.

14. How would you handle a situation where you don’t know the answer to a customer’s question?
Answer: I would reassure the customer that I will find the information for them and follow up as soon as possible. It’s important to
remain transparent and proactive.

15. Have you ever had to deal with an angry customer? How did you handle it?
Answer: Yes, I remain calm, listen to their concerns without interrupting, and empathize with their frustration. I then offer a
solution to resolve the issue.

16. How do you prioritize tasks?


Answer: I prioritize tasks based on urgency and importance. I focus on immediate customer needs first while ensuring long-term
projects are completed on time.

17. Are you comfortable with night shifts?


Answer: Yes, I am flexible with shift timings, including night shifts, and am willing to adjust my schedule to meet the needs of the job.

18. What would you do if you encountered a technical issue while helping a customer?
Answer: I would first ensure the customer is informed and reassured that their issue is being addressed. I would then attempt to
resolve the issue or escalate it to a technical support team if necessary.

19. How do you handle multitasking?


Answer: I handle multitasking by staying organized, prioritizing tasks, and focusing on completing one task at a time, while ensuring I
don’t lose sight of the bigger picture.

20. What do you think makes excellent customer service?


Answer: Excellent customer service is about building trust, offering solutions, and making sure the customer feels valued
throughout their experience.

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