Abhishek Sharma 2024 Resume

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ABHISHEK K.

SHARMA +91 7058377147

akks.official.147@gmail.com
@abhisheksharma.linkedin.com
DOB: 25 May 1989 P. No. 1&2, Arya Nagar, near Koradi Naka, Nagpur - 440030

SUMMARY
I am a highly motivated and professional individual with over 8.5 years of corporate professional working
experience including handling teams of 8 to 18 FTEs for one year with handsome knowledge and experience in
BFSI domain. Possess exceptional communication and interpersonal skills with a proven ability to work
independently and as part of a team. I believe in working by-the-book including hard and smart work and
pursuing perfection.

ACADEMIC BACKGROUND PROFESSIONAL EXPERIENCE


Bachelor of Commerce Team Lead - Operations
Sunrise University, Alwar - Rajasthan KC Overseas Education Pvt. Ltd. | Sep 2023 - Dec 2023
2011 – 2014 Operations: Recruitment process of students seeking education
at universities throughout USA (250+ Universities).
XII (H.S.S.C.) Team Strength: 18 including 4 SMEs and 14 consultants.
Maharashtra State Board
Responsibilities: Manage and allocate applications and visa mock
2008
interview volume, Monitor FTE performance and providing
X (S.S.C.) feedback through reports to the higher management. Attending
Maharashtra State Board and leading client and partner calls.
2006
Information Process Enabler
SKILLS TATA Consultancy Services | Apr 2018 - Jun 2023
RTR - Perpetual Accounts Report, Inventory and General
Team Management Accounts Reconciliations for MENA and EAF geolocations.
Queue Management Handled a team of 8 FTEs including participating in daily SOP
Procure to Pay calls. Managing and allocating volume, shrinkage report,
Records to Reports utilization report, trainings new joiners and backup creation.
US general insurance P2P - Quality check of logged invoices for MENA, EAF and NAM
UK life insurance geolocations. Managing hourly volume dashboard and attending
Process Operations daily calls with management and client. Training new recruits.
Process Improvement Reporting to management. Assisted automation team.
Automation assistance UK Life Insurance - Backend servicing of life policies held by UK
MS Word, Excel, PowerPoint residents as per the SOP. Attending SOP calls and managing
Google Docs & Sheets hourly volume. Quality check for Goneaway work type, training
new team members and Query Tracker creation & monitoring.
AWARDS Event Organizer and Host (Business Group level).

“TCS Applauds” for exceptional


Process Analyst
Gallagher Offshore Support Services Pvt. Ltd. | Dec 2016 - Mar 2018
performance in assisting Automation
US general insurance backend service operations.
Team. - TCS (2020)
Quality check for newly submitted policies.
“Certificate of Achievement” for Event
Logging new submissions/accounts in AIM (Agency Information
Organizing & Hosting. - TCS (2023)
Manager tool owned by Arthur J. Gallagher - USA).
“Star of the Month” for production
performance. - Gallagher (2017) Process Associate
“Outstanding Performer” for successful
Infosys BPM Ltd. | Jul 2015 - Nov 2016
and 100% virtual transition of pilot
Procurement Ops. - Pilot project. OC and PO creation on SAP BI,
project. - Infosys (2015)
Raising/placing procurement orders through CISCO web portal.
Asset Lease Management - Managing lease terms of office tech
DECLARATION equipment allocated to Telstra employees across Australia.

I hereby declare that all the information furnished and statements made above are true and correct to the best of my knowledge and belief.
I am ready to join immediately and willing to relocate along with being flexible with all shift timings.
I had to leave my last job (TL @ KC Overseas) due to no provision of WFO or BCP which I requested after a major injury I incurred in a road
accident while standing idle on a traffic signal waiting for a green light.

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