How to Build an

AI-First Company
Place Artificial Intelligence (AI) at the heart of your business strategy

Triều Nguyễn (Thomas)

 About myself

● Founder of ReSynap.com, the framework for AI-first company

● Founder LEOCDP.com, Customer Data Platform for Smart Business
● Started BigDataVietnam.org as Knowledge Blog since 2014
● Former Head of Platform at Blueseed Digital
● Former Lead Software Engineer at FPT Telecom
Details at https://www.linkedin.com/in/tantrieuf31

2
 WHAT IS AN
AI-FIRST COMPANY?
An AI-first company is a business that fully embraces artificial
intelligence (AI) as a core part of its strategy and operations,
rather than just as a supplementary tool.

It usually consists :

1. AI is integral to the business strategy

2. Apply data-driven culture
3. Enhanced efficiency and productivity
4. Deploy customer personalization at scale
5. Implement automation and continuous learning
6. Increase higher employee productivity

An AI-first company aims to use AI as a transformative force to

achieve superior performance across all aspects of the business
→ profitability and long-term success.
TABLE OF CONTENTS
01 Why AI-first is the Future

02 3 pillars of an AI-First Company

03 Role of Dataism in an AI-First Strategy

04 Vector Database: The Heart of Semantic Search

05 Generative AI: The Engine of Creation

06 ReSynap: framework to build AI-First Company

Why AI-First is the Future 01
 Why is AI-First ?
Scaling Customer Personalization is hard

CUSTOMER ANALYTICS AUTOMATION

Personalize customer experiences Increases marketing efficiency Automates content processes

Example: Marketing flow to convert a visitor into a customer

3 pillars of
an AI-First Company
02
 3 PILLARS OF AN AI-FIRST COMPANY

1. DATA-ISM 2. VECTOR 3. GENERATIVE AI

Deeper Understanding of Human Behavior Data Classification Customer Predictive Analytics
Improved Efficiency and Innovation Smarter Recommendations Content Creation
Enhanced Decision-Making Knowledge Management Customer Personalization
Role of Data Cloud in an
AI-First Strategy
03
The data flow of any AI-first company
Vector Database: The
Heart of Semantic Search 04
 Most AI application needs vector database
● Storing and processing data as vectors allows vector databases to understand the
meaning and relationships within data.
● Vector database can perform efficient similarity searches, and adapt to changes, making
them ideal for AI applications that require complex data analysis and understanding.
Vector, best solution to enhance Customer Experience
Vector Database is trending up with Gen. AI, LLMs
Problem Solving with Vector Database
● Better Search (Semantic Search):
Vector databases help search engines understand the meaning behind your search, not just
the keywords.
Example: https://qdrant.tech/documentation/beginner-tutorials/search-beginners/

● Searching Images, Audio, and Video (Unstructured Search):

Vector databases make it possible to search directly within images, audio, and video files.
This is because they can analyze the content of these files, not just the text descriptions
that might accompany them.
Example: https://qdrant.tech/documentation/advanced-tutorials/multimodal-search-fastembed/

● Smarter Recommendations (Recommendation Systems):

Vector databases power sophisticated recommendation systems. For instance, if you like a
certain song, a vector database can quickly find other songs similar in style, mood, or
instrumentation, going beyond simple genre or artist matching.
Example: https://github.com/trieu/resynap
 Problem Solving with Vector Database
● Automatic Grouping and Classification (Classification & Clustering):
Vector databases can automatically group and classify data. This is useful for things like analyzing
customer calls and automatically categorizing them (positive, negative, complaint, etc.). This can
be applied to many industries, from biotechnology to law.
Example: https://writewithshasha.hashnode.dev/customer-segmentation-in-retail-using-vector-search-qdrant

● Finding Unusual Data (Anomaly Detection):

Vector databases are great at finding outliers or anomalies—data points that are significantly
different from the expected pattern. This is helpful for fraud detection, security threat analysis,
finding bugs in software, and much more.
Example:
https://github.com/google/generative-ai-docs/blob/main/site/en/gemini-api/tutorials/anomaly_detection.ipynb

● Boosting Large Language Models (Augmenting LLMs):

Large language models (LLMs, like the technology behind ChatGPT) sometimes struggle with
keeping information up-to-date and handling private or proprietary data. Vector databases can
help with this by providing a way to store and access the most current information and keep
sensitive data separate. Example: https://askyourpdf.com
Generative AI:
The Engine of Creation
05
Core benefits of Generative AI
STATISTICS IN NUMBER

CAGR 46.47%
compound annual growth rate

Market volume in
2030, $356.10 billion

~10,000 startups
born annually
globally in
Generative AI era

https://www.statista.com/outlook/tmo/artificial-intelligence/generative-ai/worldwide
ReSynap: framework to
build AI-First Company
06
R.E.S.Y.N.A.P framework for AI-first company

R: Research E: Engagement S: Segmentation Y: Your Database

Who is your target How to connect with What are profitable groups? How to build your
customer? them ? customer database?

N: Network A: Automation P: Personalization

What are your business What are automated How to personalize AI-first
networks? business processes? customer experience?
company
R.E.S.Y.N.A.P Framework in Retail
R.E.S.Y.N.A.P Framework in Retail
1. Research (R): Understanding Customers
Gain deeper insights into customer preferences, shopping behavior, and purchase history.
2. Engagement (E): Connecting with Customers
Engage customers at every touchpoint, including browsing, cart, and post-purchase phases.
3. Segmentation (S): Identifying Profitable Groups
Group customers into meaningful and profitable segments for targeted marketing.
4. Your Database (Y): Building a Robust Customer Database
Maintain a scalable and intelligent customer data infrastructure.
5. Network (N): Expanding Business Networks
Leverage partnerships and vendor relationships for enhanced customer offerings.
6. Automation (A): Streamlining Business Processes
Automate repetitive tasks to increase efficiency.
7. Personalization (P): Delivering Tailored Experiences
Enhance customer satisfaction through hyper-personalization.
R.E.S.Y.N.A.P Framework in Education
 R.E.S.Y.N.A.P Framework in Education
1. Research (R): Understanding Learners
Identify the needs, learning patterns, and challenges faced by students.
2. Engagement (E): Connecting with Students
Foster student engagement through interactive learning experiences.
3. Segmentation (S): Customizing Education for Different Groups
Group learners based on their performance, interests, and goals.
4. Your Database (Y): Building a Centralized Learning Database
Create a scalable and intelligent infrastructure for storing and retrieving educational content.
5. Network (N): Connecting Educational Stakeholders
Facilitate collaboration among teachers, mentors, and students.
6. Automation (A): Streamlining Educational Processes
Automate repetitive administrative and learning tasks.
7. Personalization (P): Delivering Tailored Learning Experiences
Adapt the educational journey to individual student needs.
ReSynap
sequence
technical
diagram
General Data Flow of ReSynap framework
DEMO
FLOW

You can try the demo at https://demo.resynap.com on Dec 06, 2024

ReSynap.com