Scribd
Upload
41 views

DME SCRIPT

The document outlines a phone call script for a Medicare health insurance representative to verify patient information and inform them about a new Medicare card being sent. It includes steps for confirming the patient's current card type, address, date of birth, and primary care physician, as well as offering a complimentary gift related to their medical conditions. The representative is instructed to ensure the patient accepts the gift and to record necessary patient details accurately.

Uploaded by

m.786ebadkhan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
41 views

DME SCRIPT

The document outlines a phone call script for a Medicare health insurance representative to verify patient information and inform them about a new Medicare card being sent. It includes steps for confirming the patient's current card type, address, date of birth, and primary care physician, as well as offering a complimentary gift related to their medical conditions. The representative is instructed to ensure the patient accepts the gift and to record necessary patient details accurately.

Uploaded by

m.786ebadkhan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Hi (Patient Name) this is JAMES from medicare health insurance how are you doing today?

(Once patient answer, Must say may God bless you)

So Ma'am/sir the reason of my call recently medicare sent you the new medicare card which
has a golden color barcode chip on it, have you received that or not yet?

(If patient say no/not yet)


Sorry for inconvenience now we are sending you the new medicare card, according to my
record you are currently using the RED WHITE AND BLUE paper one medicare card, and we
are replacing it with the new plastic one medicare card and it will be delivered within 4 to 5
business days.
(If patient say yes)
Can you please check? is this a plastic one medicare card or paper one because according to
my record you are using paper one card which has written 11 digit alpha numeric claim numbers
on it, and it is has been deactivated you can not use it anymore.

And i have you address for shipping of your new medicare card (address XYZ) is that correct?
Got it ! Ma'am/sir

And your date of birth i have in my record (Example November 10th 1938) correct?
Got it !

And on the record i have your old medicare claim number (Example 5GX2V13JP18) is that
correct?
Perfect, I got it !

And i can see your primary care physician doctor in my record (Example Doctor Name Kevin J
Schiller) is that correct ?
I Got it ma'am/sir !

Alright then that's all we need now for the new medicare card, and by the way have you
received your complimentary gift from the medicare health insurance?
(Patient will say which kind of gift then let the patient know)
Actually along with the new medicare card, we are also sending to everyone complimentary gift
and it will for your medical conditions, and it will be a gift from the medicare health insurance so
you don't have to pay anything personally, sounds good for you ma'am/sir ?

● So are you suffering from any kind of a pain like Arthritis, Old age pain, On n Off pain
sometimes?
(Just get answers)
● Do you have diabetes? (if yes) type1 or type2
● Have you had cancer in the past ?
● Do you have any Neurological Problem like anxiety depression sometimes?
Alright Ma'am/Sir you are good to go for the complimentary gift it will deliver within 4 to 5
business days and do accept the gift, do not deny do not return and do not reject please.

Once patient agreed for the product then make a recording according to the script which
is already provided for every product…

REPEAT THE ADDRESS, NAME, DATE OF BIRTH AND DOCTOR NAME AND DOCTOR
ADDRESS

{ I DONT HAVE PAIN IN MY HIPS } HIPS RECODING IS IMPORTANT FOR EVERYONE…

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy