ABHIJEET SAWANE

Business Analyst | Data-driven problem solver | Optimizing business through insights

BASIC DETAILS CARRER OBJECTIVE

Email: abheejitbs@gmail.com A dedicated and ambitious individual have overall 6+ years of experience
Contact No: +91 9766888258 and 4+ years experience as a business analyst. Involved into a
requirement gathering and analysis. To leverage my analytical mindset
Location: Pune, India
and passion for problem-solving to excel as a Business Analyst, driving
CORE COMPETENCIES strategic decision-making and contributing to organizational growth while
continuously expanding my skills in a dynamic professional environment.
 Business Analysis Planning &
Monitoring
 Elicitation & Collaboration
PROFILE SUMMARY
 Requirement Life Cycle  Have hands on experience on various phases and methodologies of
Management Software Development Life Cycle (i.e., Waterfall, Agile Scrum and
 Strategy Analysis Kanban)
 Requirement Analysis & Design  Proficient in Waterfall Model: Gathered requirement using Elicitation
Definition Techniques and prepared BRD, FRD, SRS, prepared RACI Matrix, BCD,
 Solution Evaluation Created UML Diagrams and Prototypes and requirements tracking
 Project Planning and Monitoring through RTM well Versed with UAT handling Change Request.
 Expert in Agile Scrum: Creation of User Stories and added Acceptance
TECHNICAL SKILLS Criteria, BV & CP, Sprint & Product Burn-down charts ensured DOR
 Documentation tool: Microsoft and DOD checklist.
office suite  Analyzed large datasets to identify trends, patterns, and insights,
 UML tool: Microsoft Visio enabling data-driven decision-making across various business
Wireframes and Prototype tool: functions. Developed and maintained dashboards and reports using
Balsamiq and Axure RP tools like SQL and Excel to visualize key performance metrics and
 Project Management tool: JIRA, support strategic initiatives
Mantis,ITSM  Have hands on experience on various Domain’s like Insurance,
 Database: MySQL, DBeaver, Telecom and E-commerce
pgAdmin
 Reporting tool: Power Bi and WORK EXPERIENCE
Tableau
 Testing tools: Post-man Go Digit General Insurance. (Jun 2024 - Present)
Designation: Senior Business Analyst/PMO
Methodology: Agile/Waterfall Methodology
DOMAIN KNOWLEDGE Project: Bot Automation
Project Description: To streamline operational workflows within the general
 Insurance insurance domain by leveraging Robotic Process Automation (RPA) solutions,
 Telecom aimed at reducing manual intervention in claims processing, policy
 E-commerce administration, and underwriting tasks, minimizing errors, improving accuracy,
and enabling scalable, 24/7 process execution, while ensuring alignment with
CERTIFICATION business objectives and regulatory compliance standards.
Role: Business Analyst/PMO
 Certified Business Analyst from Key Responsibilities:
COEPD (IIBA-EEP) Endorsed.
 Successfully designed and implemented 60+ bots to streamline claims
processing, policy issuance, and renewal workflows, reducing processing
time and cost,enhancing operational efficiency by 40%.
  Monitored and managed the implementation for 200+ bots, ensuring
EDUCATION seamless deployment, compliance with business rules, and alignment with
organizational objectives..
B.E (Computer Science)  Conducted regular performance evaluations of automated workflows,
J.S.P.M College of Engineering & addressing issues proactively to maintain efficiency and scalability.
Research,  Gathered and documented business requirements, process workflows, and
Pune. system interactions for bot development.
August 2010 — May 2016  Designed end-to-end automation solutions, ensuring compliance with
business rules and organizational standards.
 Facilitated communication between business users, RPA developers, and
SOFT SKILLS testing teams to ensure accurate implementation of automation solutions.
 Communication Skills  Conducted feasibility assessments, gap analyses, and impact evaluations
 Adaptability for proposed automation initiatives.
 Analytical Thinking  Performed UAT (User Acceptance Testing) and validated bot functionality
 Team Work to meet business requirements.
 Leads various migration activities like S3 to DMS migration, server to
docker migration,Kafka implementation, centralized POC to enhance
Languages Business productivity and reduced infra cost by 30%.

 English Payroll: BVTechnosoft (Apr 2021 -Jun2024)

 Hindi Client: Bajaj Allianz
 Marathi Designation: Senior Support Advisor
Methodology: Agile methodology
Project: BALIC
Project description: The primary objective of this project is to enhance the
overall efficiency, accuracy, and transparency of the claims processing system
within the insurance domain. By leveraging cutting-edge technology and
implementing robust methodologies, our goal is to optimize the end-to-end
claims life-cycle, from submission to settlement.

Role: Business Analyst

Key Responsibilities:
 Gathered and elicit requirements from business users, stakeholders – new
requirements, change request and enhancements.
 Prepared BRD and FRD to manage & analyze business requirements with
process flow diagrams using Microsoft Visio.
 Managed product backlog using JIRA tool. Prioritized and validated
requirements.
 Led and actively participated in various technical initiatives, leveraging a
comprehensive understanding of Agile Scrum and Kanban methodologies.
 Created UML diagrams that describe the requirements visually, such as
Use case diagram, Use case Specs, Activity diagrams, Prototype and
Wireframes.
 Solicited, reviewed, and analyzed ITSM requirements, ensuring alignment
with business processes.
 Collaborated with Cross-functional teams to implement new business
processes and technologies.
 Developed and maintained project documentation, including project plans,
requirements, and testing plans.
 Conducted rigorous Functional/Regression/Api Testing, validating data
integrity, functionality, and performance of web services.
 Assisted in the resolution of numerous defects through the use of Basic
SQL and implementation, resulting in the timely correction of defects.
Vodafone Shared services India Pvt Ltd. (Jun 2019 - Oct 2020)
Designation: Senior Advisor
Methodology: Waterfall Methodology
Project: Nuance
Project Description: The project aims to develop an application that will enhance
customer service by addressing technical, business, practical, and research-
related challenges. The application streamlined customer interactions and
provide advisors with the necessary tools to effectively assist customers.
Role: Business Analyst
Key Responsibilities:

 Conducted Enterprises Analysis to analyses the project and prepared

Business Case Documents, conducted stakeholder analysis by preparing RACI
matrix.
 Under assistance of Sr. BA Translated BRD into Functional Requirements
Document (FRD) and collaborated with technical team and prepared SRS
documents,
 Exhibited exceptional organizational prioritization skills by managing tasks
according to project timelines.
 Participated in product planning and UAT to successfully deliver each sprint
component.
 Created and maintained Requirement Traceability Matrix (RTM) throughout
the project.
 Assisted testing team to create Test case Scenarios and ensured that the
UAT is successful.

Amazon India Development Center & Pvt Ltd (Feb 2017-Feb 2019)
Role: Resolution Specialist
Job Description: deal with the customer query and help to resolve their query by
providing effective resolution
Key Responsibilities:
 Assisted customers with order inquiries and complaints via phone and email,
ensuring customer satisfaction.
 Collaborated with cross-functional teams to identify and resolve issues
related to order fulfillment and delivery.
 Maintained detailed records of customer interactions and updated the
knowledge base.