Compendium
Compendium
WEEK 1 - 2
Many scientific and technological advances mark the beginning of the twentieth century.
These advances include inventions such as airplane, television, and most especially the computer.
Computers are changing our lives; they are sweeping away the old ways of doing things with their
superb speed and reliability.
As many of today’s basic functions are being simplified by technology, computers have
been on the forefront in developing innovations through its many functions.
In this digital world, having the knowledge and skills in computer servicing is the start and
most fundamental of all.
www.google.com www.google.com
amount of numbers.
www.google.com www.google.com
Page 1 of 53
We use landline telephone to call We use mobile phones to call
www.google.com www.google.com
www.google.com www.google.com
A computer is an electronic machine that processes and stores information. It takes in raw
information using input devices, stores in the memory until it is ready to be processed in the
processing unit and sends out results using output devices.
Page 2 of 53
www.google.com
Computers are classified into four (4) different types based on its processing power and size:
• Educational Institution
• Insurance companies www.google.com
Page 3 of 53
3. Minicomputer, also known as “Midrange” computer fill the space between the mainframe and
microcomputer. It is smaller than Supercomputer or Mainframe computer but bigger and more
powerful than the microcomputer. They are generally used as mid-range servers.
• Communications Portal
• Process Control www.google.com
4. Microcomputer is the most widely used computer – desktop, laptops, tablets, and
smartphones. It is the cheapest among the different classes of computers. This computer is
design for general usage such as entertainment, education and work purposes.
Page 4 of 53
1. Hardware refers to the physical, tangible computer equipment and devices which provides
support for major functions such as input, process, output and storage.
A. INPUT DEVICES are composed of a device that accepts data and instructions from the user or
from another computer system.
www.google.com
A.1. Keyboard
A computer keyboard is an input device used to enter characters and functions into
the computer system by pressing buttons, or keys. It is the primary device used to enter text.
A.2. Mouse
The mouse is another input device used to point and select objects on the computer
monitor. Using the mouse and keyboard in combination allows the computer user
Page 5 of 53
A.3. Scanner
A scanner is use to capture a source document and converts printed data or images into an
electronic data format that a computer can store or process as required.
A.4. Microphone
Microphone is used to input sound that is then stored in a digital form. It is used for various
applications such as adding sound to a multimedia presentation or for mixing music
B. OUTPUT DEVICE is any piece of computer hardware that displays results after the computer
has processed the input data that has been entered.
www.google.com
B.1. Monitor
A monitor is an electronic visual computer display that includes a screen, circuitry, and the
case in which that circuitry is enclosed.
B.2. Printer
B.3. Speaker
A computer speaker is an output hardware device that produces sound.
B.4. Projector
A projector is an output device that projects an image onto a large surface, such as a white
screen or wall.
Page 6 of 53
C. PROCESSING DEVICE is the computer’s circuitry in the system unit. It plays an important role
in processing operations. It is used to process data, using instructions from the program.
C.1. Motherboard / Mainboard / System Board – is the main circuit board of a computer. It
contains all the circuits and components that run the computer.
C.2. CPU (Central Processing Unit) - The processor is the main “brain” or “heart” of a computer
system. It performs all of the instructions and calculations that are needed and manages the
flow of information through a computer.
C.3. RAM – (Random Access Memory) RAM is volatile, meaning it holds data only when the
power is on. When the power is off, RAM's contents are lost.
C.4. Video Card/GPU (Graphics Processing Unit) - also called a display card,
graphics card, display adapter, or graphics adapter is an expansion card which generates a
feed of output images to a display device (such as a computer monitor).
SYSTEM UNIT
The system unit, also known as a "tower" or "chassis," is the main part of a desktop
computer. It encloses the motherboard, CPU, RAM, video card, and other internal components.
www.google.com
Page 7 of 53
Other Internal Components of the System Unit
a. Power Supply Unit (PSU) - Installed in the back corner of the PC case, next to the
motherboard. It converts 220/110vac (standard house power) into DC voltages that are used
the heat generated by an electronic or a mechanical device to a fluid medium, often air or a
liquid coolant, where it is dissipated away from the device, thereby allowing regulation of
optical media. There are three types of optical drives: Compact Disc (CD), Digital Versatile
Disc (DVD) and Blu-ray Disc (BD).
D. STORAGE DEVICE stores data and programs. These hold data, information, and programs
permanently.
installed inside the computer. The hard drive is used as permanent storage for data.
www.google.com
Page 8 of 53
D.1.2. Floppy Disk - is a removable data storage magnetic medium that housed in a rigid
plastic cartridge measuring 3.5 inches square and about 2millimeters thick. Also called
www.google.com
format. It was designed to supersede the DVD format, and is capable of storing several
hours of video in high definition.
www.google.com
D.2.2. CD (Compact Disc) - also called optical disc is a nonmagnetic, polished metal disk used
to store digital information. The disc is read by the CD- ROM.
www.google.com
D.2.3. DVD (Digital Versatile Disc) - an optical disc technology with a 4.7 gigabyte storage
www.google.com
D.3. Flash Memory
D.3.1. Solid State Drive – is a storage medium that uses non-volatile memory.
www.google.com
Page 9 of 53
D.3.2. Memory Card – is a solid-state electronic flash memory data storage device used with
digital cameras, handheld and tablet/mobile computers and other electronics
www.google.com
D.3.3. USB flash drive - is a plug-and-play portable storage device that uses flash memory
and is lightweight enough to attach to a key chain. A USB drive can be used in place of
www.google.com
2. Software – this term refers to the collection of electronic instructions that tells the
computer what to do. It is a computer program that is installed in your computer. The diagram
below shows the classification of software.
3.
Page 10 of 53
Kinds of Computer Software
A. System Software coordinates the activities and functions of hardware and software. It controls
the operations of computer hardware and provides an environment or platform for all the other
types of software to work in. It is the most basic type of software in any computer system,
which is essential for other programs, applications and the whole computer system to function.
A.1. Operating System – is the program that, after being initially loaded into computer by a
boot program, manages all the other programs in a computer.
www.google.com
A.2. Utility Programs – are small, powerful programs with a limited capability, they are usually
operated by the user to maintain a smooth running of the computer system.
www.google.com
is its users. The following types of people interact with a computer system:
a. System Analysts - are people who design the operation and processing of the system
b. System Programmers – are people who write codes and programs to implement the
working of the system.
Page 11 of 53
c. System Operators – are people who operate the system and use it for different
purposes. Also called the end users like students, teachers, and other professionals.
Data become information when these have been arranged or organized to be of use and
to have meaning to the user.
INPUT – in this step, data are entered into the computer through input devices, such as
keyboard and mouse.
PROCESS – is the computer’s method of analyzing, managing, or manipulating data. The data
entered into the computer undergo changes. The Central Processing Unit (CPU) directs
the operation of the input and output devices to create the needed information.
OUTPUT – You get the output once the computer is finished processing the data. It could be
information.
www.google.com
a. MS Word – A word processing application used for creating documents such as letters,
brochures, activity programs, and learning activities.
www.google.com
Page 12 of 53
b. MS Excel – is a spreadsheet program ideal for entering, calculating, and analyzing
numeric data such as sales figures, sales taxes, and students’ grades.
www.google.com
effectively.
www.google.com
2. Photo Editing Software – is commonly used in editing and enhancing photos that
www.google.com
www.google.com
4. Web Browsers – is an application used to access information on the World Wide Web.
Web browsers interpret and display HTML web pages, applications, JavaScript, and other
content hosted on web servers in the form of text, pictures, audio, and video.
5.
www.google.com
Search Engine is a program that enables the users to search for documents or information on the
World Wide Web.
Page 13 of 53
How to search information on the World Wide Web?
Search
*To bookmark a page, just click the star icon on the right side of the browser.
3. Use the search tab or the address bar of your search engine to find information on the
web.
When searching for an information on the web, the results are categorized – All, Images,
Videos, Maps, News, More,
www.google.com
Page 14 of 53
LET US REMEMBER
Directions: Name the following computer hardware & software. Write your answer on a separate
sheet of paper.
1. ______________________
2. ______________________
3. ______________________
4. ______________________
5. ______________________
Page 15 of 53
Directions: Classify the following devices. Write ID for input device, PD for process device, OD for
output device and SD for storage device. Write your answer on your TLE CSS activity notebook.
___________ 1. Mouse
___________ 2. Printer
___________ 3. Monitor
___________ 5. Speaker
___________ 7. Keyboard
___________ 8. SSD
___________ 9. Scanner
Page 16 of 53
Directions: Fill in the missing word/s to complete the sentence.
processed in the processing unit and sends out results using _________ devices.
2. A ________________________ is a collection of entities that are designed to receive,
Wide Web.
Page 17 of 53
Identifying Software
Directions: Identify all the computer software that you need for the following entrepreneurial
activities. Refer your answer from the items in the box below.
Page 18 of 53
LET US APPLY WHAT YOU HAVE LEARNED
Search Me
Directions: In this activity, you will apply your Internet browsing and Internet search skills. Complete the
following activities and write your answers in a separate sheet of paper.
1. Select a search engine and search for information on uses of the Internet. Use at
least three different keywords to search for the information. Bookmark one Web
page that you think is relevant.
Keywords used:
URLS bookmarked by you with your reason for bookmarking the Web site
news recently.
Name of the Person: ______________________________
Page 19 of 53
TRUE or FALSE
Instructions: Read the statements carefully then write TRUE if the statement is correct and write
FALSE if it is wrong.
_______1. In this digital world, having the knowledge and skills in computer servicing is
the start and most fundamental of all.
_______2. The computer system is a collection of entities like hardware, software and
electricity.
________5. Make sure the pins are misaligned when connecting a cable connector.
Multiple Choice
Directions: Choose the letter of the best answer.
6. The numbers, letters, and symbols that you enter into the computer are called
_____________.
A. Data C. Facts
B. Knowledge D. Information
7. The computer takes data and works on them. This is called _________
A. Input C. Processing
B. Output D. Storage
B. Keyboard D. CPU
9. When the computer finished processing data. You get _____________
A. Input C. Data
B. Output D. Numbers
C.
B. Monitor D. Keyboard
Page 20 of 53
11. ___________ is an electronic machine that processes information.
A. CPU C. HDD
B. RAM D. FDD
B. CPU D. SSD
15. An application used to access information on the World Wide Web.
Page 21 of 53
OHS POLICIES AND PROCEDURES
Before going to perform some computer operations, you must observe the proper safety
procedures for you to keep away from harm, injury, or even death.
activities that aim to protect the health, safety, and welfare of all people at the workplace.
https://www.pinterest.ph/pin/196610339963372111
1. Do not work alone so that someone can take care of you in case of emergency.
2. Always power off the computer and unplug the computer before working on it.
3. Take away any liquid near your working area to avoid getting electrocuted or accidentally
damaging computer parts.
6. Do not use excessive force if things don't quite slip into place.
7. Clean the area before and after using it to maintain sanitation and prevent accidents.
8. Hold the components on the edges and do not touch the Integrated Circuit (IC) parts.
9. Always wear personal protective equipment (PPE) in accordance with the organization's OHS
10. Make sure that the pins are properly aligned when connecting a cable connector.
11. Emergency measures during workplace accidents, fire, and other emergencies are recognized.
12. Use brush, compressed air or blower in cleaning the computer system.
Page 22 of 53
5s for the Personal Computer
You work with documents, presentations, graphics, and other files all day – and chances are,
you have a lot of them. Stop the file clutter by managing your files more effectively. 5s concept
provides the foundation for all quality improvement programs. It results to an increase of daily
https://www.facebook.com/5sCleaning/photos/ever-curious-where-5s-comes-from-it-is-a-japanese-methodology-of-clea
ning-seiri-/323955878209817/
what is not needed so that there are fewer hazards and less clutter to interfere with work. Only keep
what is needed.
Page 23 of 53
Step 3: Shine (Seiso)
i. Anti‐virus
ii. Disk defragmentation
iii. Anti‐spyware
f. Clean the start menu
2) Audit that you are saving files using the correct naming conventions, and that naming
conventions are being used in shared locations as well.
save the effort you spend to search through unnecessary clutter! Studies show that you can use
your computer twice as efficiently if you organize it well!
Page 24 of 53
POSTURE PERFECT
Ergonomics is the science of designing equipment for safe and comfortable working
environment.
When sitting in front of the computer, make sure that you are sitting in the right way. If you slouch
or sit too far away from the computer table, your body will soon be in great pain.
Here are some things you need to remember to keep yourself safe and comfortable when
https://www.merakildh.in/2020/02/correct-sitting-posture.html
1. Sit up straight. This will keep your shoulder and neck from getting stiff.
2. Place your feet flat on the floor. If your feet do not reach the floor, use a stable footrest.
3. Your elbows should be bent at a right angle at your side. This position allows your arms
to be relaxed.
4. Make sure your monitor is right in front of you. It is best to sit about two feet away from
the screen.
5. Look away from the computer every few minutes to rest your eyes. Blink a few times, do
fingers, shake your hands and stand up and stretch on your tiptoes.
7. Do not squeeze the mouse. Lay your hand gently on it. When moving the mouse, move
Page 25 of 53
Activity 2: Mark Me
Directions: Read the statements carefully. Mark check ( ) if the statement follows the OSH policies
and procedures, otherwise mark wrong (X). Write your answer on your TLE CSS activity
notebook.
______________ 1. Work alone so that nobody can take care of you in case of emergency.
______________ 2. Always power off the computer and unplug the computer before
working on it.
______________ 3. Take away any liquid near your working area to avoid getting
electrocuted or accidentally damaging computer parts.
computer.
Page 26 of 53
BASIC COMPUTER SYSTEM MAINTENANCE
Just like getting an oil change for the car, maintaining the computer is crucial to keeping it
secure and in good working condition. Good computer maintenance will not only make sure the
computer is running optimally but will also protect your valuable data from cybersecurity threats.
• Folders
Folders are used to organize and categorize files in your computer storage.
• Antivirus
Use the antivirus to check your computer, flash drives and other storage devices for any files
infected with viruses and malware. Make sure that your antivirus has the latest update.
• Backup
Creating a backup of your files will give you the assurance that if something goes wrong
with your file, you can still retrieve a duplicate of your file from your backup storage.
Page 27 of 53
• System Update
System Updates were designed to address software and security issues and problems in our
3. In the windows Settings that would appear on your screen, scroll down to Update and
Security and click it.
4. In the Windows update window, click Check for updates. Restart your computer after the
installation of updates.
Page 28 of 53
LET US REMEMBER
1. Occupational ______________ and Safety refers to the legislation, policies, procedures, and
activities that aim to protect the health, safety, and welfare of all people at the workplace.
2. ________ concept provides the foundation for all quality improvement programs.
3. _____________ is the science of designing equipment for safe and comfortable working
environment.
4. _____________ are used to organize and categorize files in your computer storage.
5. System ____________ were designed to address software and security issues and problems in
the computers.
Page 29 of 53
Organize your desktop
Directions: Organize your desktop. Name the 5 folders based on the files given below. Organize
1. 4.
2. 5.
3.
Page 30 of 53
LET US REMEMBER
Instructions: Read the statements carefully then write TRUE if the statement is correct and write
FALSE if it is wrong. Write your answer in a separate sheet of paper.
_______1. Occupational Safety and Health (OSH) refers to the legislation, policies,
procedures, and activities that aim to protect the health and safety of all
_______3. Do not turn off the computer before cleaning the system unit.
_______4. Take away any liquid near your working area.
_______7. Place your computer near an electronic socket to avoid trailing wires across
the floor.
_______8. Before using any chemicals for electronic equipment, always read the
warnings and instructions on the label.
_______9. Always ground or discharge yourself before touching any part of the
computer.
_______10. Use excessive force if things don’t quite slip into place.
_______11. The goal of Computer Ergonomics is to prolong strain, fatigue and injuries
_______15. Too many unused files or folders make your computer more active.
Page 31 of 53
CARRY OUT MEASUREMENTS AND CALCULATIONS
Definition of Terms
Binary – the primary language for computers that is made up of only two numbers: 0 and 1
(Computer Hope, 2019).
Binary Prefix – used to represent the quantity in terms of byte or bit in computing
Bit (b) – short for binary digit (Computer Hope, 2020), either 0 or 1.
Byte (B) – a unit of computer information consisting of eight (8) bits (Merriam-Webster, n.d.)
Giga Hertz (GHz) – also known as clock rate or clock speed of the processor (Computer Hope,
2018).
exponent is denoted by the digits’ place (n) and subtracted by 1, wherein it increases as you move
through each position starting from the right going to the left.
For example, number 2 on the first position, so that is 2 raised by n-1, wherein n=1.
2(n-1) = 2(1-1) = 20
Considering the given table below, the first position is the rightmost cell and the leftmost position
is the last cell.
Page 32 of 53
Position
7 6 5 4 3 2 1 0
(n-1)
Exponent
27 26 25 24 23 22 21 20
(Position)
2
Value 128 64 32 16 8 4 2 1
Note: The first place should be 1 but since it is (n-1) subtracted by 1, it becomes 0.
To read a binary number, get the turn - ON value/s only and sum it up, no need to include the
Value 128 64 32 16 8 4 2 1
ON/OFF 0 0 0 0 0 0 0 1
0000 0001 = 1
Page 33 of 53
Value 128 64 32 16 8 4 2 1
ON/OFF 0 0 0 0 0 1 0 1
0000 0101 = 5
The binary number 0000 0101 is equivalent to 5 because the turned-ON values are: (ALWAYS
1 and 4
Number 5 and the “Value” in the tables are examples of decimal numbers, the number system that
we have known since we learned how to count numbers.
1 0000 0001
+ 2 + 0000 0010
---------------------------- ------------------------------------------------
3 0000 0011
8 bits = 1 byte
That is how the computer represented the letters and numbers, and all the data that you
Page 34 of 53
Decimal to Binary Conversion
Rule: If the fraction is = ½ or .5, it is equivalent to 1.
Example:
Convert 19 to binary
9/2 4 1
4/2 2 0
2/2 1 0
1/2 0 1
19 = 10011
Note: A byte has 8 binary digits. Add 0s from the left to complete the 8 digits. The final
answer is 19 = 00010011.
Checking:
There are two ways to check if the conversion is accurate.
2. Input the binary value into the table properly. Each digit should be entered on the correct
column starting from right to the left.
Page 35 of 53
Decimal 128 64 32 16 8 4 2 1
Binary
0 0 0 1 0 0 1 1
State
16 + 2 + 1 = 19
Method 2: Binary to Decimal Conversion
1 + 2 + 0 + 0 + 16 + 0 +
0 + 0
= 19
Binary Prefixes
Also called as prefix multipliers consisting of a one-letter abbreviation and the prefix it stands for.
For example:
computer uses binary code in translating capacity and speed. So, if you have a hard disk with a
capacity of 500 GB, its actual size is 536,870,912,000 bytes, and not 500,000,000,000 bytes.
On the contrary, you cannot view a 1 KB file as an actual 1,024 bytes in your computer because it’s
just how Windows represented it. There are a lot of factors involved in it and it will not be tackled
in this lesson.
The presented capacity of a file or component when viewing in your computer is dependent on the
OS and the manufacturer. What you have learned here is the actual values in computing and is
For example, you have an 8 GB flash drive. You want to copy a file with a size of 1 GB and your
flash drive’s free space is 2 GB. How much free space will be left after you copied that file to your
flash drive?
Computation:
FSAC = 2 GB – 1 GB
FSAC = 1 GB
Therefore, there will be only 1 GB of free space in your flash drive after copying the file.
Checking:
FSAC = FS – FSBC
1 GB = 2 GB – 1 GB
1 GB = 1 GB
Therefore, your computation is correct!
Page 37 of 53
LET US REMEMBER
Directions: Choose the word from the bank that is being defined in each item. Write your answers
Bank
Page 38 of 53
Maintain Measuring Instruments
In this module you will learn how to maintain measuring instruments by applying the most
commonly used maintenance procedures in able to prolong the life span of the measuring
instruments.
MAINTENANCE PROCEDURES:
Page 39 of 53
LET US REMEMBER
Directions: Write TRUE is the statement is correct and write FALSE if it is wrong. Write your answer
in your TLE-CSS notebook.
Directions: Fill the blanks with a correct word to correctly complete each sentence.
4. is equivalent to 8 bits.
5. Bit is an abbreviation of .
Page 40 of 53
Binary Initial
Direction: Get the binary value of your FULLNAME initial. Write your answer in your in a separate
sheet of paper.
S = 101 0011
Please refer to the table below.
A 65 N 78
B 66 O 79
C 67 P 80
D 68 Q 81
E 69 R 82
F 70 S 83
G 71 T 84
H 72 U 85
I 73 V 86
J 74 W 87
K 75 X 88
L 76 Y 89
M 77 Z 90
Page 41 of 53
Multiple Choice
Direction: Read the sentences carefully then choose the letter of the best answer.
1. The primary language for computers that is made up of only two numbers: 0 and 1.
a. Bit b. Byte
c. Binary d. Decimal
c. Binary d. Decimal
4. The number system of 10 is _________.
a. Bit c. Binary
b. Byte d. Decimal
c. L d. O
6. The value of binary 10 in decimal is
a. 1 b. 2
c. 10 d. 01
a. 1 b. 4
c. 8 d. 16
Page 42 of 53
CHARACTERISTICS OF MATERIALS USED IN SPECIAL PROJECTS
The student must relate material properties to product and process quality. These are the factors
that must be taken into consideration when choosing the right material for their components and
assemblies:
1. Selection of material
Material selection is one of the most common tasks for design engineering. The ability to
assess the material’s impact on the performance of a product is crucial for reliable performance.
Sometimes, buyers are also considering the label or name of the company which are producing
great quality of materials and are known in the market. Examples are the name HP for printer and
Intel for some computer hardware.
2. Testing of material
The testing of material properties is widely understood to be the key to obtaining data for a
project, performing failure analysis, or understanding material interactions. Material testing also
provides information on the quality of incoming and outgoing products. Inspection test equipment
and techniques are demonstrated for a wide range of materials and assemblies during the class.
This provides the participants with both knowledge of the common failure modes.
3. Cost of material
The cost of material is also considered when buying or selecting materials for a specific
project. The amount may vary but never taken for granted the quality and the reliability of the
material. Will you buy material which is less expensive but worst quality? Will you buy material
which you cannot afford? People look for places which can meet their standards and right cost for
materials to buy.
Before planning and designing takes place, you should evaluate the material options and
system requirements. Teachers should add several useful reference manuals to their libraries such
Page 43 of 53
as installation of hardware, networking, troubleshooting as well as basic PC Operation and Internet
for additional information that the students may used in their projects.
The characteristic of the materials to be used for specific project must be:
✓ of good quality
- This is the most important factor when choosing materials to buy. Products
with good quality are long-lasting and safe to use because you know that it
follows certain standards before being commercialized.
✓ reliable
- It means that you can be sure that it will perform its function well, will operate
safely and will give the best it could give.
✓ low cost
- It doesn’t mean that you will choose for the less expensive one and exclude the
quality. Low cost means you can afford to buy the materials without hurting
your pocket and assure of better quality.
Page 44 of 53
LET US REMEMBER
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
Page 45 of 53
FAULT IDENTIFICATION AND REPORTING
A. Receiving Materials:
1. Match the packing slip to the items received and ensures that the materials are destined on tour
department.
2. That you are receiving the materials indicated on the purchase order with regard to quantity and
discount.
B. Receiving Reports
C. Return of Merchandise
When merchandise is received which is incomplete or defective, the supervisor will return
the materials to the supplier or to the store where it was bought and make arrangements with the
vendor for replacement.
All materials received must be listed and be reported to monitor how many materials are
already on hand, purchased or damaged.
Effective management checks are an important means of providing assurance of the integrity
and security of the benefit processes. They are also useful in identifying training needs; indicating
possible weaknesses in procedure and ensuring the section meets its accuracy target set for Best
Value Performance Indicators purposes.
Page 46 of 53
Methodology
The teacher will be the assessor. Students will be randomly assigned that will: 1.) act as
Quality Checker; 2.) responsible for monitoring and coordinating the checking arrangements and; 3.)
must generate reports when receiving the equipment.
The Quality checker will record the date of receipt, name of the materials purchased, quantity,
official receipt number, signature of the person who bought the materials and signed his name
afterwards. The Quality checker will identify if the materials are in good condition or damage and
/or needing for replacements. This will also be recorded on his report.
Feedback
Once the Quality checker has completed all the reports, the assessor will check if the Quality
Checker provides all the data needed in the report.
Page 47 of 53
LET US APPLY WHAT YOU HAVE LEARNED
A.
You are assigned to be the Quality checker for the Month of June. Make a Log Report, and
Assessment Report using the following data below. Make sure you will record all the items listed
and if they were in good condition or not. Write your answer on a sheet of paper.
1. - June 9, 2008
- 5 Hard disk, 2 128MB SDRAM memory chips
- Received from Jun Salcedo (PC chain), OR #20256
- Found out that 1 Hard disk has error need for replacement
B.
Page 48 of 53
QUALITY STANDARD
Standards are sets of rules that outline specification of dimensions, design of operation, materials
and performance, or describe quality of materials, products or systems. These standards should cover the
performance expectations of the product for particular applications. The intent of standards is to provide at
least minimum quality, safety or performance specifications so as to ensure relatively uniform products and
performance, and to remove ambiguity as to the suitability of certain commercial products for particular
applications. Following standards may reduce the risk of error in working.
1. Hardware
The durability of the work depends on the quality of its component parts and
the assembly skills of those who install it. If the best-quality products or hardware are
used but are installed incorrectly, the system will be a failure.
The application of suitable hardware and products must be supported by
adequate levels of training of person who use them so that they can identify and use
only appropriate products.
In judging a product or hardware, the person must consider factors such as the following:
• Is the product or hardware under consideration suitable for the application or purpose?
• Will it be harmful to the health of the community in its normal use?
• Is there a risk of this hardware being released into the environment (e.g. the water) in the first
instance or after the working life of the product or hardware has expired?
2. Production Process
In production process, checking of quality assurance must be highly considered. Quality assurance
covers all activities from design, development, production, installation, servicing and documentation. This
introduced the rules: "fit for purpose" and "do it right the first time". It includes the regulation of the quality
of raw materials, assemblies, products and components; services related to production; and management,
production, and inspection processes.
A. FAILURE TESTING
A valuable process to perform on a whole consumer product is failure testing, the operation of a
product until it fails, often under stresses such as increasing vibration, temperature and humidity. This
exposes many unanticipated weaknesses in a product, and the data is used to drive engineering and
manufacturing process improvements.
B. STATISTICAL CONTROL
Many organizations use statistical process control to bring the organization to Six Sigma levels of
quality, in other words, so that the likelihood of an unexpected failure is confined to six standard deviations
Page 49 of 53
on the normal distribution. Traditional statistical process controls in manufacturing operations usually
proceed by randomly sampling and testing a fraction of the output. Variances of critical tolerances are
continuously tracked, and manufacturing processes are corrected before bad parts can be produced.
C. COMPANY QUALITY
Total Quality Control is the most necessary inspection control of all in cases where, despite statistical
quality control techniques or quality improvements implemented, sales decrease.
As the most important factor had been ignored, a few refinements had to be introduced:
1. Marketing had to carry out their work properly and define the customer’s specifications.
2. Specifications had to be defined to conform to these requirements.
3. Conformance to specifications i.e. drawings, standards and other relevant documents, were
introduced during manufacturing, planning and control.
4. Management had to confirm all operators are equal to the work imposed on them and holidays,
celebrations and disputes did not affect any of the quality levels.
5. Inspections and tests were carried out, and all components and materials, bought in or otherwise,
conformed to the specifications, and the measuring equipment was accurate, this is the responsibility
of the QA/QC department.
6. Any complaints received from the customers were satisfactorily dealt with in a timely manner.
7. Feedback from the user/customer is used to review designs.
8. Consistent data recording and assessment and documentation integrity.
9. Product and/or process change management and notification.
Page 50 of 53
To conclude, the above forms are the basis from which the philosophy of Quality Assurance has
evolved, and the achievement of quality or the “fitness-for-purpose” is “Quality Awareness” throughout the
company.
4. Final Product
Table 1.2.1 shows the Quality System Elements required by ISO 9000 in the making of the final
product.
Page 51 of 53
13 Corrective actions Prevention of reoccurrence of failures (non-conformance)
14 Handling, storage Protection of the quality of the product during hand- ling,
packaging and storage, packaging and delivery
delivery
15 Quality records Records, including those which demonstrate that the
specified requirements have been met, shall be control- led
and maintained
16 Internal Quality Regular, planned internal audits shall be carried out,
Audits documented and recorded to verify the effectiveness of the
quality system
17 Training Training requirements at all levels shall be identified and the
training planned, conducted and recorded
18 Cleaning and Although not required by the ISO 9000 standards, these two
Disinfection points should be given special attention in all food
companies
19 Personal hygiene
4. Customer Service
that is, the feeling that a product or service has met the customer’s
Page 52 of 53
LET US REMEMBER
________ 1. Standards are set of rules that describe quality of materials, product or system.
________ 2. Quality assurance does not cover all the activities from design, development, up to
documentation.
________ 3. Customer service is a series of activities designed to enhance the level of customer satisfaction.
________ 4. Customer service is not important in the company’s customer value proposition.
________ 5. The durability of the work does not depend on the skills of those who install it.
Page 53 of 53