Remote Assistance Desktop
Remote Assistance Desktop
If allowed within the settings of the host computer, the remote user can also share
control of the host computer, opening files, accessing information and inputting data by
mouse and keyboard. This is extremely helpful for an IT professional who can handle a
problem from a distance by running scans or checking the registry. While this type of
connection originated within the confines of a LAN, remote assistance is now possible
over the internet regardless of the users’ locations.
An important distinction in remote assistance vs. remote desktop is that both the host
user and the remote user are seeing the same screen. Both can take part in the
process.
Availability
Remote assistance can be used at any time from any location. For global
companies, this is key. Their IT teams need to be able to solve problems and
onboard employees across the world — even on mobile devices. Combining a
global IT team and remote assistance makes 24/7/365 support a reality.
Speed
Support and training can involve a lot of back and forth — especially when IT
can’t fully see what’s happening behind the scenes. Sharing control lets IT
see problems firsthand and streamlines communication, accelerating support
and onboarding processes.
Reduced Costs
With remote assistance, your IT team could be remote, eliminating the cost of
office space. It could also minimize field service work orders, reducing travel
time and cost. And typically, remote assistance tools reduce the time IT
spends diagnosing and fixing problems, giving them more time to work on
other pressing tasks.
End-User Productivity
When onboarding is tailored to an individual’s device, and IT has a full line of
sight into technology issues, employees can get up to speed and back to work
faster.
Remote Desktop
Remote desktop refers to the connection made when a user obtains full access to a
host computer or device from a distance. For example, a user connects to their work
computer from a personal computer at home.
In a typical Windows remote desktop connection, the host computer’s screen locks
when the session begins. Only the remote computer will see any video output. Although
viewed on a remote screen, the host computer does all the processing. The user only
sends keyboard and mouse input, and the host computer only sends back video and
audio output. If someone makes a remote connection and saves a file to a hard drive, it
will be on the hard drive of the host computer and would have to be transferred to the
remote computer when the connection has ended.