Classification - Public Updated on 27-Sep-24

KEY FACT STATEMENT – Tata Neu HDFC Bank Credit Card

(a) Fees and Charges
i. Joining fees for primary cardholder and for add-on cardholder/s:
ii. Annual membership fees for primary and add-on cardholder/s:

Card Variant Joining fees/ Renewal Membership Fees per Annum

(Excluding GST)
Tata Neu Infinity HDFC Bank Credit Card Rs. 1,499/-
Tata Neu Plus HDFC Bank Credit Card Rs. 499/-

iii. Cash advance fee:

Cash Advance Charges 2.5% of amount withdrawn or Rs. 500 whichever is higher

iv. Service charges levied for transactions:

Fuel Transaction Up to 1.5% which may vary depending on the fuel station and their acquiring
Surcharge bank | W.e.f 1st August’24 Additional 1% fee will be levied on Fuel
transaction exceeding - Rs 15,000. Fee will be applied on the total
transacted amount. Fee capped at Rs 3,000 per transaction.
Railway Ticket Purchase 1% of the transaction amount + GST
Fee (Refer IRCTC website for detailed fee structure)
Rent Pay Transactions W.e.f. 1st August 2024, 1% fee on transaction amount will be levied on
rental transactions done on any applicable merchant for the month. Fee
capped at Rs 3,000 per transaction.
Utility Charges W.e.f 1st August’24, 1% fee will be levied on utility transactions exceeding
Rs 50,000 for consumer cards per transaction. Fee will be applied on the
total transacted amount. Fee capped at Rs 3,000 per transaction.
Education Charges W.e.f 1st August’24, 1% fee will be levied on Education transactions done
through third party applications like (but not limited to) CRED, PhonePe, No-
broker, Cheq etc. Fee capped at Rs 3,000 per transaction. Education
transactions done directly through college / school websites or through POS
machines at their premises will not be charged. International Education
transactions will not be charged.
(*) Service changes may be levied at Hospitals, Education, or government sites.

v. Interest free (grace) period - illustrated with examples:

Interest free Period:

• The interest free credit period could range from 20 to 50 days subject to the scheme applicable
on the Credit Card
• However, this is not applicable if the Previous month's balance has not been cleared in full or if
the Cardmember has availed of cash from ATM

For instance, the HDFC Bank Credit Card has an interest-free credit period of up to 50 days. This
means that a customer who has a billing date of 4th of the month can spend on his Card from 5th April
to 4th May, his bill will be generated on 4th May and his Payment Due Date will be 24th May. Hence, a

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purchase made on 14th April will have a credit free period of 41 days, while a purchase made on 2nd
May will have a credit free period of 23 days.

vi. Finance charges for both revolving credit and cash advances:

Card Variant Interest charges (Excluding GST)

Tata Neu Plus HDFC Bank Credit Card 3.75% per month i.e. 45% annually
Tata Neu Infinity HDFC Bank Credit Card 3.49% per month i.e. 41.88% annually
w.e.f 1st Aug-24, 3.75% per month i.e. 45% annually
(*) Cash Advance charges will be levied from the next day of the withdrawal made.

vii. Charges in case of default:

Late Payment Changes

Outstanding Balance
(Ex GST)
Less than equal to Rs 100 NIL
Late Payment Charges Rs 101 to Rs 500 Rs 100/-
(Basis Credit Card bill Rs 501 to Rs 1,000 Rs 500/-
amount) Rs 1,001 to Rs 5,000 Rs 600/-
w.e.f 1st Aug-24 Rs 5,001 to Rs 10,000 Rs 750/-
Rs 10,001 to Rs 25,000 Rs 900/-
Rs 25,001 to Rs 50,000 Rs 1,100/-
More than Rs 50,000 Rs 1,300/-

(b) Drawal Limits

i. Credit limit: HDFC Bank at its sole discretion will determine the Cardmember's credit limit and will
convey the same upon card issuance
ii. Available credit limit: Available credit limit is communicated to the Cardmember at the time of card
delivery and in the monthly statements. The available credit limit at the time of the statement generation is
provided as a part of the monthly statement.
iii. Cash withdrawal limit: Cash withdrawal limit is 40% of the Credit limit

(c) Billing
i. Billing statements - periodicity and mode of sending:

Periodicity: Monthly on a pre-determined date

Mode: Physical/e-mail statement as per customer’s choice

ii. Minimum amount payable:

5% of Retail Balance / Cash Advance Balance and finance charges and 100% of Charges, Loan EMI
billed under cards, levies, and taxes, previous month outstanding and rounded to the next higher 10th
digit. However,
• In cases where MAD value is calculated as per the aforementioned details falls below or equal
to Rs 200, the MAD value will be charged as Rs 200/-
• Where statement value of Total Amount Due (TAD) is Rs 200 and lower, MAD will be equal to
TAD.

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iii. Method of payment:

Payments towards the card account may be made in any of the following ways:
• NetBanking, Mobile Banking, ATM, Auto Debit through Standing Instruction,Cash payment at Bank
Branches, Cheque/draft, Billdesk using other Bank's NetBanking account, NEFT, RTGS, IMPS

iv. Billing disputes resolution:

• All the Contents of the statement will be deemed to be correct and accepted if the Cardmember
does not inform HDFC Bank of the discrepancies within 30 days of the Statement Date in writing.
• On receipt of such information, HDFC Bank may reverse the charge on temporary basis pending
investigation. If on completion of subsequent investigations, the liability of such charges is to the
Cardmembers account, the charge will be reinstated in a subsequent statement along with the
associated retrieval requests charges.
• Upon receipt of dispute from customers, within a maximum period of Thirty days, Bank would
provide necessary documents, wherever applicable and received from the Member Bank, subject
to operating guidelines laid down by the respective franchisee like Visa/Master Card/ Diners Club
etc. GST levied will not be reversed on any dispute on Fee & Charges / interest.

v. Complete postal address of HDFC Bank LTD Credit Card Division

HDFC Bank Cards Division, PO Box No 8654, Door No 94 SP, Estate Bus Stand, Wavin Main Road,
Mogappair West, Chennai 600058.

vi. Contact details of Grievance Redressal Official:

Contact Particulars:
The Cardmember can contact HDFC Bank Credit Cards for making any enquiries or for any grievance
redressal through:
• Through our Call Centres:
1800 1600 / 1800 2600 within India / +91 22 6160 6160 from outside India

• Through mail: HDFC Bank Cards Division, PO Box No 8654, Door No 94 SP, Estate Bus Stand,
Wavin Main Road, Mogappair West, Chennai 600058.

• By Email: customerservices.cards@hdfcbank.com

• Grievance Redressal Official: 044 6108 4900 between 09:30 AM to 05:30 PM Monday to Friday.

For any sales queries / complaints, please write to salesqueriescards@hdfcbank.com or call at

18002583838.Please refer Most Important Terms & Conditions (MITC) and Card Member Agreement for
further details.

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