SMART Board® 6000 and

6000 Pro series

interactive displays

USER’S GUIDE
SPNL-6365-V3/SBID-6365 | SPNL-6375-V3 | SPNL-6265-V3/SBID-6265 | SPNL-6275-V3
SPNL-6065-V3/SBID-6065 | SPNL-6075-V3 | SPNL-6365-V2 | SPNL-6375
SPNL-6265-V2 | SPNL-6275 | SPNL-6065-V2 | SPNL-6075 | SPNL-6055 | SPNL-6065
SPNL-6365P | SPNL-6375P | SPNL-6265P | SPNL-6275P | SPNL-6065P | SPNL-6075P

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 Learn more
This guide and other resources for SMART Board 6000 and 6000 Pro series
interactive displays are available in the Support section of the
SMART website (smarttech.com/support). Scan this QR code to view these
resources on your mobile device.

この装 置 は、クラスA情 報 技 術 装 置 です。この装 置 を家 庭 環 境 で使 用 すると電 波 妨 害 を引 き起 こすことがあります。この場 合 には使 用 者 が適 切 な対 策 を講 ずるよう要

求 されることがあります。
VCCI-A

Licenses
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United
States and other countries.
The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.

Trademark notice
SMART Board, SMART Notebook, SMART Ink, SMART kapp, SMART kapp iQ, Pen ID, smarttech, the SMART logo and all SMART taglines are trademarks or
registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Windows and Internet Explorer are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries. Apple, Mac, OS X, iPhone, iPad, iPod touch, AirPlay and Safari are trademarks of
Apple Inc., registered in the U.S. and other countries. Google, Google Cast, Google Drive, Google Play, Android, Chrome, Chromebook and Chromecast are
trademarks of Google Inc. Adobe, Acrobat, Reader, Flash and Flash Player are either registered trademarks or trademarks of Adobe Systems Incorporated in the
U.S. and/or other countries. AirParrot is a trademark of Squirrels LLC registered in the United States and other countries. All other third-party product and
company names may be trademarks of their respective owners.

Copyright notice
© 2017–2019 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system
or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to
change without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
04/2019

smarttech.com/kb/171166
Important information
NOTE

Refer to the installation and maintenance guide for important information about installing and
maintaining the display (see More information on page 12).

WARNING

l Do not open or disassemble the display. You risk electrical shock from the high voltage
inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display.

l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

l Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
o The power cable or plug is damaged
o Liquid is spilled into the display
o Objects fall into the display
o The display is dropped
o Structural damage, such as cracking, occurs
o The display behaves unexpectedly when you follow operating instructions

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IMPORTANT INFORMATION

Federal Communication Commission

interference statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the
following measures:
l Reorient or relocate the receiving antenna.
l Increase the separation between the equipment and receiver.
l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
l Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
5.15–5.25 GHz frequency band operation is restricted to indoor use only. Outdoor operations in the 5150~5250 MHz are
prohibited.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator and your body.
Note: The country code selection is for the non-U.S. model only and is not available to all U.S. models. Per FCC regulations, all
Wi-Fi products marketed in U.S. must be fixed to U.S. operation channels only.

Industry Canada statement

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Ce dispositif est conforme à la norme CNR-210 d’Industrie Canada applicable aux appareils radio exempts de licence. Son
fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce
dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

Caution
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to
co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the
e.i.r.p. limit; and
(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for
point-to-point and non point-to-point operation as appropriate.

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IMPORTANT INFORMATION

(iv) Users should also be advised that high-power radars are allocated as primary users (i.e., priority users) of the bands 5250-
5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Avertissement
Le guide d’utilisation des dispositifs pour réseaux locaux doit inclure des instructions précises sur les restrictions
susmentionnées, notamment :
(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de
réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;
(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se
conformer à la limite de p.i.r.e.;
(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de
p.i.r.e. spécifiée pour l’exploitation point à point et non point à point, selon le cas.
(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés
utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars
pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

Radiation exposure statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 20 cm between the radiator and your body.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet
équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

EU declaration of conformity
Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive
2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance
The frequency band and the maximum transmitted power in EU are listed below:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2400–2483.5 19

5150–5350 16

5470–5725 16

Restrictions in
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR. 5150MHz-
5350MHz is for indoor use only.

CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator and your body.

iii smarttech.com/kb/171166
IMPORTANT INFORMATION

Microsoft® statement regarding Windows® 10

operating system
Windows 10 is automatically updated, which is always enabled. ISP fees may apply. Additional
requirements may apply over time for updates.

iv smarttech.com/kb/171166
Contents
Important information i
Federal Communication Commission interference statement ii
Industry Canada statement ii
EU declaration of conformity iii
Microsoft statement regarding Windows 10 operating system iv

Chapter 1: Welcome 1
About this guide 1
Identifying your specific model 2
Features 3
Components 5
Accessories 11
More information 12

Chapter 2: Using the display 15

Turning the display on and off 16
Using the front control panel 16
Using touch 19
Using the pens 20
Using the iQ experience 21
Connecting and using the Intel Compute Card 24
Connecting and using computers 24

Chapter 3: Troubleshooting 29
Using the indicator light to resolve common issues 30
Resolving issues with power 30
Resolving issues with presence detection and Wake to Touch 31
Resolving issues with the front control panel 31
Resolving issues with video 32
Resolving issues with image quality 33
Resolving issues with audio 34
Resolving issues with touch and digital ink 35
Resolving issues with the iQ experience 36
Resolving issues with the Intel Compute Card 36
Resolving issues with software 36
Referring to the SMART knowledge base for additional troubleshooting information 36
Contacting your reseller for additional support 36

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Welcome
About this guide 1
Identifying your specific model 2
Identifying your SMART Board 6000 or 6000 Pro series interactive display model 2
Identifying your iQ appliance model 3
Features 3
Components 5
iQ appliance (and Intel Compute Card) 6
Screen 6
Pens with erasers 8
Front control panel 8
Presence detection sensor 10
Internal speakers 11
Accessories 11
SMART wall mount and wall stand 11
SMART Mobile Stand 11
SBA-100 projection audio system 12
SMART Audio 400 classroom amplification system 12
USB extenders 12
More information 12

This chapter introduces the SMART Board® 6000 or 6000 Pro series interactive display.

About this guide

This guide explains how to use a SMART Board 6000 or 6000 Pro series interactive display.

This guide is intended for individuals who use displays in their organizations. Other documentation
and resources are available for those who install and maintain displays (see More information on
page 12).

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Identifying your specific model

SMART offers several different models of the SMART Board 6000 and 6000 Pro series interactive
display and iQ appliance.

Identifying your SMART Board 6000 or 6000 Pro series interactive

display model
The following models of SMART Board 6000 and 6000 Pro series interactive display are available:

Model Frame style Screen size iQ

(approximate)

SPNL-6000-V3/SBID-6000 models

SPNL-6365-V3/SBID-6365 White 65" (165 cm) Yes

SPNL-6375-V2 White 75" (190 cm) Yes

SPNL-6265-V3/SBID-6265 White 65" (165 cm) Yes

SPNL-6275-V3 White 75" (190 cm) Yes

SPNL-6065-V3/SBID-6065 White 65" (165 cm) No

SPNL-6075-V3 White 75" (190 cm) No

SPNL-6000-V2 models

SPNL-6365-V2 White 65" (165 cm) Yes

SPNL-6375 White 75" (190 cm) Yes

SPNL-6265-V2 White 65" (165 cm) Yes

SPNL-6275 White 75" (190 cm) Yes

SPNL-6065-V2 White 65" (165 cm) No

SPNL-6075 White 75" (190 cm) No

SPNL-6000-V1 models

SPNL-6055 White 55" (140 cm) No

SPNL-6065 White 65" (165 cm) No

SPNL-6000P models

SPNL-6365P Brushed metal 65" (165 cm) Yes

SPNL-6375P Brushed metal 75" (190 cm) Yes

SPNL-6265P Brushed metal 65" (165 cm) Yes

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Model Frame style Screen size iQ

(approximate)

SPNL-6275P Brushed metal 75" (190 cm) Yes

SPNL-6065P Brushed metal 65" (165 cm) No

SPNL-6075P Brushed metal 75" (190 cm) No

Refer to the specifications for detailed technical information for each of these models, including
product dimensions and weights (see More information on page 12).

NOTES

l The SPNL-6000-V1 models have been discontinued.

l The easiest way to differentiate SPNL-6000-V3/SBID-6000 models from other models is the
front control panels. On SPNL-6000-V3/SBID-6000 models, the front control panels have
three additional buttons:

Identifying your iQ appliance model

The iQ appliance is installed in the accessory slot of some interactive display models to enable iQ
functionality in those models. SMART offers several different iQ appliance models.

Use the Identifying your iQ appliance model wizard to identify the specific model of iQ appliance
installed in your display.

Features
The SMART Board 6000 or 6000 Pro series interactive display is the hub of your classroom or
meeting room. PC-free embedded computing provides one-touch access to collaborative tools,
including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires,
cables or manual software and firmware updates.

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The display includes the following features:

Feature Description

iQ experience The display’s iQ appliance provides one-touch access to

collaborative tools, including a whiteboard, wireless screen sharing
and a web browser.
The SPNL-6365-V3/SBID-6365, SPNL-6375-V3, SPNL-6365-V2,
SPNL-6375, SPNL-6365P and SPNL-6375P models have an Intel
Compute Card in the appliance to provide a fully functional
Windows 10 solution at your fingertips, without the need for an
external PC or cabling.

Touch support You can do everything on the display that you can do at your
computer—open and close applications, meet with others, create
new documents or edit existing ones, visit websites, play and
manipulate videos, and so on—by touching the display’s surface.
You can use an array of gestures within applications, including
panning, scaling, rotating and zooming in and out.
The display’s support for at least four simultaneous touches
enables you and other users to interact with objects on the screen
at the same time.

Writing and drawing You can write over applications in digital ink using one of the
support supplied pens, and then erase the digital ink using your palm or the
eraser on the pen.
You and another writer can write or draw digital ink on the screen at
the same time. The Pen ID™ feature enables you to assign different
ink appearances to each pen.

Audio support The display includes integrated speakers for presenting audio from
connected input sources.

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Components
The display consists of the following components:

No. Name More information

Pictured

1 Screen Page 6

2 Pen with eraser (×2) Page 8

3 Front control panel Page 8

4 Presence detection sensor Page 10

5 Connector panel Page 27

6 iQ appliance (and Intel Compute Card) Page 6

7 USB receptacle [N/A]

Not pictured

8 Menu control panel1 [N/A]

9 Speakers Page 11

1SPNL-6000-V2, SPNL-6000-V1 and SPNL-6000P models only

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iQ appliance (and Intel Compute Card)

The iQ appliance is installed in the accessory slot on the back of the following models:

l SPNL-6365-V3/SBID-6365

l SPNL-6375-V3

l SPNL-6265-V3/SBID-6265

l SPNL-6275-V3

l SPNL-6365-V2

l SPNL-6375

l SPNL-6265-V2

l SPNL-6275

l SPNL-6365P

l SPNL-6375P

l SPNL-6265P

l SPNL-6275P

Take advantage of iQ technology and access collaborative tools.

The SPNL-6365-V3/SBID-6365, SPNL-6375-V3, SPNL-6365-V2, SPNL-6375, SPNL-6365P and

SPNL-6375P models have an Intel Compute Card in the appliance to provide a fully functional
Windows 10 solution at your fingertips, without the need for an external PC or cabling.

TIP

Use the Identifying your iQ appliance model wizard on the SMART support site to identify your
model of iQ appliance.

Screen
The screen sizes vary by model:

Model Diagonal Width Height

SPNL-6000-V3/SBID-6000 models

SPNL-6365-V3/ 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)
SBID-6365

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Model Diagonal Width Height

SPNL-6375-V3 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6265-V3/ 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)
SBID-6265

SPNL-6275-V3 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6065-V3/ 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)
SBID-6065

SPNL-6075-V3 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6000-V2 models

SPNL-6365-V2 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6375 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6265-V2 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6275 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6065-V2 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6075 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6000-V1 models

SPNL-6055 54 1/2" (138.4 cm) 47 5/8" (121 cm) 26 3/4" (68 cm)

SPNL-6065 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6000P models

SPNL-6365P 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6375P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6265P 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6275P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6065P 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6075P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

Cameras in the corners of the screen track finger and pen positions across the display. The screen
is surrounded by a channel that contains reflective tape.

CAUTION

l Keep the reflective tape dry.

l Do not remove or damage the reflective tape.

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IMPORTANT

l Do not attach adhesive notes or other items to the screen because they will interfere with
the cameras.

l Do not place anything in the reflective tape channel because it will interfere with the
cameras.

Pens with erasers

The display comes with two pens with erasers attached.

The display’s bottom frame includes magnetic holders for the pens. Removing a pen from the
holders activates it, and you can use the pen to draw or erase digital ink.

CAUTION

When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it
from falling and being damaged.

IMPORTANT

Use only pens designed for SMART Board 6000 and 6000 Pro series interactive displays (see
smarttech.com/kb/171230).

Front control panel

The front control panel contains the Standby, Input Select, Mute, volume control and on-screen
display menu buttons.

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No. Name Procedure

1 Standby l Press to exit Standby mode.

l Press twice to enter Standby mode.
l Press and hold to reset the display.

2 Select l If the on-screen display menu isn’t open, press to switch

inputs.
l If the on-screen display menu is open, press to open the
currently selected menu.2

3 Mute l Press to mute or unmute the volume.

l Press and hold to freeze and unfreeze the screen (see
page 24).

4 Decrease l If the on-screen display menu isn’t open, press to decrease

the volume.
l If the on-screen display menu is open, press to decrease the
value of the currently selected option.2

5 Increase l If the on-screen display menu isn’t open, press to increase the
volume.
l If the on-screen display menu is open, press to increase the
value of the currently selected option.2

6 Move Up2 Press to move to the previous option in the current menu.

7 Move Down2 Press to move to the next option in the current menu.

8 Menu2 l If the on-screen display menu isn’t open, press to open the on-
screen display menu.
l If the on-screen display menu is open, press to return to the
previous menu.
l Press and hold to close the on-screen display menu.

IMPORTANT

l If there is a film over the front control panel, remove it before using the front control panel.

l If the buttons don’t respond when you press them, the front control panel might have been
disabled. To re-enable the front control panel, press the Standby button until the buttons
light.

In normal operation, all buttons are white.

2 SPNL-6000-V3/SBID-6000 models only

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The Standby button also functions as an indicator light:

Indicator light Status Procedure

Solid white Normal operation [N/A]

Off Not receiving power l Confirm the display’s power cable is

connected to the power outlet.
l Flick the switch beside the AC power inlet
to the ON (I) position.

Solid amber DPMS (power l Press the Standby button to exit

management) mode DPMS mode.
l Connect an input source.

Slowly flashing Standby mode l Press the Standby button to exit

amber Standby mode.
l If presence detection is enabled, move in
range of the presence detection sensor.
l If Wake to Touch is enabled, touch the
screen.

Flashing amber No USB connection from l Verify the connections to the computer.
the connected computer Switch to the computer’s input.
l

See Viewing a connected computer’s

input on page 27.

Slowly flashing SMART Board service not Ensure that SMART Product Drivers is
white running on the connected installed and that the SMART Board
computer service is running.

Presence detection sensor

The display has a presence detection
sensor on its bottom frame that can detect
people up to 16' (5 m) away when the
display is in Standby mode.

If the Turn On Display option is enabled,

the display turns on when the sensor
detects people in the room. If the room is
empty for a specified period, the display
returns to Standby mode.

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Internal speakers
The displayincludes two 10 W integrated speakers. You can also connect external speakers.

Accessories
Related products for the display include the following:

l SMART wall mount

l SMART wall stand

l SMART Mobile Stand

l SBA-100 projection audio system

l SMART Audio 400 classroom amplification system

l USB extenders

SMART wall mount and wall stand

Use the SMART wall mount model WM-SBID-501 to mount the display on a
wall. For more information about the SMART wall mount, see the SMART
wall mount installation instructions (smarttech.com/kb/170599).

If the wall can’t support the display’s weight, you can use the SMART wall
stand model WS-SBID-500 along with the SMART wall mount to transfer
some of the weight from the wall to the floor. For more information about the
SMART wall stand, see the SMART wall stand installation instructions
(smarttech.com/kb/170466).

SMART Mobile Stand

The SMART Mobile Stand is height adjustable and includes integrated
speakers, a locking cabinet to secure equipment and casters that swivel and
lock for easy movement.

For more information, see the SMART Mobile Stand specifications

(smarttech.com/kb/131862).

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SBA-100 projection audio system

Available for education models, the SBA-100 projection audio system consists
of two 14 W speakers and is intended for wall-mounted displays. You can
control volume using the display’s front control panel or the digital volume
controls in a connected computer’s operating system.

For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).

SMART Audio 400 classroom amplification system

Available for education models, the SMART Audio 400 classroom amplification
system provides high-quality audio amplification. The system comes with a
teacher microphone and optional student microphone. Multiple speaker
options are available, including wall- and ceiling-mounted speakers. The
amplifier receives audio signals from the microphones and translates them into
crystal-clear sound through the speakers.

For more information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).

USB extenders
As noted in the SMART Board 6000 and 6000 Pro series interactive displays installation and
maintenance guide (smarttech.com/kb/171167), the USB connection between the display and
computer should be no longer than 16' (5 m). If you need to connect a computer that is more than
16' (5 m) from the display, use one of the following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

More information
In addition to this guide, SMART provides the following documents for the display:

Document Link

Specifications and comparison

SPNL-6365-V3/SBID-6365 smarttech.com/kb/171322

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Document Link

SPNL-6375-V3 smarttech.com/kb/171321

SPNL-6265-V3/SBID-6265 smarttech.com/kb/171138

SPNL-6275-V3 smarttech.com/kb/171139

SPNL-6065-V3/SBID-6065 smarttech.com/kb/171140

SPNL-6075-V3 smarttech.com/kb/171141

SPNL-6365-V2 smarttech.com/kb/171316

SPNL-6375 smarttech.com/kb/171143

SPNL-6265-V2 smarttech.com/kb/171142

SPNL-6275 smarttech.com/kb/171143

SPNL-6065-V2 smarttech.com/kb/171096

SPNL-6075 smarttech.com/kb/171011

SPNL-6055 smarttech.com/kb/170817

SPNL-6065 smarttech.com/kb/170640

SPNL-6365P smarttech.com/kb/171314

SPNL-6375P smarttech.com/kb/171313

SPNL-6265P smarttech.com/kb/171219

SPNL-6275P smarttech.com/kb/171218

SPNL-6065P smarttech.com/kb/171234

SPNL-6075P smarttech.com/kb/171235

AM50 smarttech.com/kb/171263

AM40 smarttech.com/kb/171182

AM30 smarttech.com/kb/171097

Comparison smarttech.com/kb/171161

Installation instructions

SPNL-6000-V3/SBID-6000 smarttech.com/kb/171193

SPNL-6000-V2 and SPNL-6000P (65" models) smarttech.com/kb/171107

SPNL-6000-V2 and SPNL-6000P (75" models) smarttech.com/kb/170996

SPNL-6000-V1 smarttech.com/kb/170641

13 smarttech.com/kb/171166
CHAPTER 1
WELCOME

Document Link

AM50 smarttech.com/kb/171294

AM40 smarttech.com/kb/171199

AM30 smarttech.com/kb/171090

Quick reference and guides

Quick reference smarttech.com/kb/171165

Installation and maintenance guide smarttech.com/kb/171167

Release notes

iQ appliance smarttech.com/kb/171206

These documents are available in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMART Board
6000 and 6000 Pro series interactive display pages in the Support section.

14 smarttech.com/kb/171166
Chapter 2

Using the display

Turning the display on and off 16
Turning the display on 16
Turning the display off 16
Using the front control panel 16
Adjusting audio 18
Freezing the screen 18
Using touch 19
Using the pens 20
Writing, drawing and erasing 20
Changing pen color, thickness and other properties 21
Using the iQ experience 21
Using the Home screen 21
Using the Apps Library 22
Using the Files Library 22
Using Whiteboard 22
Using SMART Notebook Player 23
Using Browser 23
Using Input 23
Using Screen Share 23
Using screenshots 23
Installing third-party apps 24
Cleaning up the display 24
Connecting and using the Intel Compute Card 24
Connecting and using computers 24
Installing SMART software on computers you want to connect to the display 24
Setting the resolutions and refresh rates of computers you want to connect to the display 25
Connecting computers to the display 27
Viewing a connected computer’s input 27
Using SMART software on connected computers 28

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USING THE DISPLAY

Turning the display on and off

Turning the display on
If presence detection and the Turn On Display option are enabled, the display turns on when users
first enter the room.

NOTE

The display’s presence detection sensor can detect people up to 16' (5 m) away.

If the Wake to Touch option is enabled, the display turns on when you touch the screen.

Otherwise, you can turn the display on by pressing the Standby button on the front control
panel.

Turning the display off

If presence detection is enabled, the display returns to Standby mode when the sensor doesn’t
detect people in the room for a preset period of time.

Otherwise, you can turn the display off by pressing the Standby button on the front control
panel twice.

Using the front control panel

The front control panel contains the Standby, Input Select, Mute, volume control and on-screen
display menu buttons.

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USING THE DISPLAY

No. Name Procedure

1 Standby l Press to exit Standby mode.

l Press twice to enter Standby mode.
l Press and hold to reset the display.

2 Select l If the on-screen display menu isn’t open, press to switch

inputs.
l If the on-screen display menu is open, press to open the
currently selected menu.1

3 Mute l Press to mute or unmute the volume.

l Press and hold to freeze and unfreeze the screen (see
page 18).

4 Decrease l If the on-screen display menu isn’t open, press to decrease

the volume.
l If the on-screen display menu is open, press to decrease the
value of the currently selected option.2

5 Increase l If the on-screen display menu isn’t open, press to increase the
volume.
l If the on-screen display menu is open, press to increase the
value of the currently selected option.2

6 Move Up2 Press to move to the previous option in the current menu.

7 Move Down2 Press to move to the next option in the current menu.

8 Menu2 l If the on-screen display menu isn’t open, press to open the on-
screen display menu.
l If the on-screen display menu is open, press to return to the
previous menu.
l Press and hold to close the on-screen display menu.

IMPORTANT

l If there is a film over the front control panel, remove it before using the front control panel.

l If the buttons don’t respond when you press them, the front control panel might have been
disabled. To re-enable the front control panel, press the Standby button until the buttons
light.

In normal operation, all buttons are white.

1SPNL-6000-V3/SBID-6000 models only

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USING THE DISPLAY

The Standby button also functions as an indicator light:

Indicator light Status Procedure

Solid white Normal operation [N/A]

Off Not receiving power l Confirm the display’s power cable is

connected to the power outlet.
l Flick the switch beside the AC power inlet
to the ON (I) position.

Solid amber DPMS (power l Press the Standby button to exit

management) mode DPMS mode.
l Connect an input source.

Slowly flashing Standby mode l Press the Standby button to exit

amber Standby mode.
l If presence detection is enabled, move in
range of the presence detection sensor.
l If Wake to Touch is enabled, touch the
screen.

Flashing amber No USB connection from l Verify the connections to the computer.
the connected computer Switch to the computer’s input.
l

See Viewing a connected computer’s

input on page 27.

Slowly flashing SMART Board service not Ensure that SMART Product Drivers is
white running on the connected installed and that the SMART Board
computer service is running.

Adjusting audio
If you’re presenting content with sound, you can use the buttons on the front control panel to
increase, decrease, mute and unmute the volume (see Front control panel on page 8).

Freezing the screen

You can temporarily freeze the screen by pressing and holding the Mute button on the front
control panel (see Front control panel on page 8). This is particularly useful when you want to
pause a video, an animation or other moving content.

NOTE

Freezing the screen does not pause any applications running on the connected computer. It
simply freezes the display of those applications.

To unfreeze the screen, press and hold the Mute button again.

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USING THE DISPLAY

Using touch
You can do everything on the display that you can do at your computer—open and close
applications, meet with others, create new documents or edit existing ones, visit websites, play
and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and
zooming in and out.

You can also use gestures within applications.

NOTE

Not all gestures work in all applications. Refer to an application’s documentation to learn which
gestures it supports.

Pan (one finger) Pan (two fingers) / scroll

Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce)

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USING THE DISPLAY

Rotate Flick

Using the pens

The display comes with two pens with erasers attached.

The display’s bottom frame includes magnetic holders for the pens. Removing a pen from the
holders activates it, and you can use the pen to draw or erase digital ink.

CAUTION

When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it
from falling and being damaged.

IMPORTANT

Use only pens designed for SMART Board 6000 and 6000 Pro series interactive displays (see
smarttech.com/kb/171230).

Writing, drawing and erasing

You can write or draw in digital ink using the pens. You can erase digital ink using either the eraser
ends of the pens or gestures.

NOTES

l Make sure your hands, arms and any loose clothing don’t touch the display surface as you
write, draw and erase.

l If you’re viewing a connected computer’s input, SMART Ink enables you to write or draw in
digital ink over applications, files, folders, websites and any other open window.

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USING THE DISPLAY

To write or draw in digital ink

1. Pick up one of the display’s pens.

2. Use the pen to write or draw in digital ink.

NOTE

The Pen ID feature enables you to use the black and red pens at the same time and
customize their colors and other settings independently.

To erase digital ink

Move a pen’s eraser over the digital ink you want to erase.

OR
Move your palm or fist over the digital ink you want to erase.

Changing pen color, thickness and other properties

You can change a pen’s default color, thickness and other properties:

l To change a pen’s properties while using the Whiteboard app or any of the other apps in the
iQ experience, see Using the Whiteboard.

l To change a pen’s properties while using a connected computer, see Using SMART Ink.

Using the iQ experience

Using the Home screen
The Home screen in the iQ experience shows recent files and favorite apps and files. You can also

start sharing with the display by tapping in the upper right corner. You can change the display's
background to personalize the display.

To show the Home screen

Tap the Home button at the bottom of the screen.

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USING THE DISPLAY

Using the Apps Library

The Apps Library contains the Browser, SMART Notebook Player and Whiteboard apps. You can
also add apps from the web and SMART’s app store.

NOTE

SMART Notebook Player is available on education models only.

To open the Apps Library

From the Home screen, tap Apps Library .

To learn how to use the other features of Files Library, see Using the Apps Library.

Using the Files Library

The Files Library contains Whiteboard sessions, SMART Notebook files that have been shared with
the display, PDFs, and acetates. If a USB drive is connected to the display, the files on the USB
drive are also available in the Files Library. Although these files can be viewed on the display, they
are not saved on the display.

NOTE

SMART Notebook Player is available on education models only.

To open Files Library

From the Home screen, tap Files Library .

To learn how to use the other features of Files Library, see Using the Files Library.

Using Whiteboard
Using Whiteboard, you can write and erase notes on the display just as you do on a traditional dry
erase board. You can also save your notes for later reference and share them using the
SMART kapp® app.

To learn how to use the display’s pens to write, draw and erase in Whiteboard, see Writing,
drawing and erasing on page 20.

To learn how to use the other features of Whiteboard, see Using the Whiteboard.

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USING THE DISPLAY

Using SMART Notebook Player

Use SMART Notebook Player to open, view, and interact with SMART Notebook software files.
Notebook Player makes it easy to present SMART Notebook files and play SMART lab™ activities
on the display.

You can also install the Notebook Player app on your iOS device to view and control SMART
Notebook files from the device.

To learn more about SMART Notebook Player, see Using SMART Notebook Player.

Using Browser
You can use Browser to view web sites on the display.

To learn more about Browser, see Using Browser

Using Input
You can use the display’s connectors to connect a room computer, guest laptops, and other input
sources.

To learn how to connect computers to the display and view their video output, see Using Input.

Using Screen Share

You can share the screens from computers and mobile devices on the display wirelessly using
Screen Share.

Screen Share supports the following devices:

l Chromebook™ laptops, using Google™ Cast Chrome™ browser extension

l Windows computers, using Miracast2, Google Cast Chrome browser extension, or AirParrot

l Mac computers and iOS devices, using AirPlay

l Android™ devices, using Cast Screen

To learn how to use the other features of Screen Share, see Using Screen Share.

Using screenshots
When using the Browser or Screen Share apps, you can write or draw on an annotation layer and
save the screenshot to the Files Library.

2 Windows 10 operating system only

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USING THE DISPLAY

To learn more about screenshots, see Using iQ experience annotation layers.

Installing third-party apps

You can install third-party apps from the Google Play Store using SMART Remote Management.

To learn more about installing third-party apps, see Installing third-party apps on your display

Cleaning up the display

After you’ve finished using the display, open the launcher and tap Clean Up to clean up the
display for the next user.

To learn more, see Using the Clean Up button.

Connecting and using the Intel Compute Card

The SPNL-6365-V3/SBID-6365, SPNL-6375-V3, SPNL-6365-V2, SPNL-6375, SPNL-6365P and
SPNL-6375P models have an Intel Compute Card. Insert the Intel Compute Card in the slot on the
iQ appliance and then view the Intel Compute Card’s Windows 10 operating system on the display.

TIP

You can install the SMART software that is included with the display on the Intel Compute Card.
For more information on installing software, see Installing SMART software on computers you
want to connect to the display below.

To view the Intel Compute Card’s input

Press the Input Select button on the front control panel until Compute Card is selected.

Connecting and using computers

Installing SMART software on computers you want to connect to the
display
The SPNL-6000-V3/SBID-6000, SPNL-6000-V2 and SPNL-6000-V1 models come with a one-year
subscription for SMART Learning Suite (including SMART Notebook software and SMART Learning
Suite Online). You can download SMART Notebook software from smarttech.com/downloads and
install it on the Intel Compute Card or a room computer.

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USING THE DISPLAY

The SPNL-6000P models come with one room license and ten personal licenses of
SMART Meeting Pro software. You can download SMART Meeting Pro software from
smarttech.com/downloads and install the room license on the Intel Compute Card or a room
computer and the personal licenses on up to ten users’ laptops.

You can purchase additional copies of SMART software to install on other computers. Contact your
authorized SMART reseller (smarttech.com/where) for more information.

NOTE

In addition to SMART Notebook software or SMART Meeting Pro software, you need to install
the following software on any computers you connect to the display:

Software Description

SMART Product Drivers Enables the Intel Compute Card or connected computers to
detect input from the display

SMART Ink® Enables you to write and draw in digital ink over applications, files,
folders, websites and any other open window

Setting the resolutions and refresh rates of computers you want to

connect to the display
The following table presents the recommend resolutions and refresh rates for the display’s input
sources:

Model HDMI 1 HDMI 2 DisplayPort

SPNL-6000-V3/SBID-6000 models

SPNL-6365-V3/ 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SBID-6365

SPNL-6375-V3 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6265-V3/ 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SBID-6265

SPNL-6275-V3 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6065-V3/ 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SBID-6065

SPNL-6075-V3 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

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USING THE DISPLAY

Model HDMI 1 HDMI 2 DisplayPort

SPNL-6000-V2 models

SPNL-6365-V2 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6375 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6265-V2 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6275 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6065-V2 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6075 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6000-V1 models

SPNL-6055 1920 × 1080 at 60 Hz [N/A] [N/A]

SPNL-6065 1920 × 1080 at 60 Hz [N/A] [N/A]

SPNL-6000P models

SPNL-6365P 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6375P 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6265P 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6275P 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6065P 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

SPNL-6075P 1920 × 1080 at 60 Hz 1920 × 1080 at 60 Hz 3840 × 2160 at 60 Hz

If possible, set any connected computers to these resolutions and refresh rates. See the
connected computers’ operating system documentation for instructions.

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Connecting computers to the display

You can connect computers with SMART Learning Suite to the display (as shown below) and then
view the computers’ input on the display.

NOTES

l To interact with content, connect a USB cable to the appropriate USB Type-B receptacle on
the connector panel (as shown in the above diagram).

l Your organization’s installers might have connected cables to the display and run the cables
behind a wall or under the floor to a desk or table where you can place your computer.

l If you have an older model iQ appliance (AM30), you can connect a computer to the
appliance and use the Input app to view the computer’s input. For more information on the
Input app, see Using the iQ experience on page 21.

Viewing a connected computer’s input

Use the Input app to view a connected computer’s input on the display.

To view a connected computer’s input

1. Connect the computer to the display.

2. Press the Input Select button on the front control panel until HDMI1, HDMI2 or DisplayPort
is selected.

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Using SMART software on connected computers

After you’ve connected a computer to the display, you can use the SMART software to present
content and enable collaboration.

For information on SMART software, see the following pages in the Support section of the SMART
website:

l SMART Notebook

l SMART Learning Suite Online

l SMART Meeting Pro

l SMART Product Drivers

l SMART Ink

28 smarttech.com/kb/171166
Chapter 3

Troubleshooting
Using the indicator light to resolve common issues 30
Resolving issues with power 30
Resolving issues with presence detection and Wake to Touch 31
Resolving issues with the front control panel 31
Resolving issues with video 32
Resolving issues with image quality 33
Resolving issues with audio 34
Resolving issues with touch and digital ink 35
Resolving issues with the iQ experience 36
Resolving issues with the Intel Compute Card 36
Resolving issues with software 36
Referring to the SMART knowledge base for additional troubleshooting information 36
Contacting your reseller for additional support 36
Finding the display serial number 37
Finding the iQ appliance serial number 37

This chapter explains how to resolve a variety of common issues with the display, including issues
with:

l Power

l Presence detection and Wake to Touch

l Front control panel

l Video

l Image quality

l Audio

l Touch and digital ink

l iQ experience

l Intel Compute Card

l Software

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TROUBLESHOOTING

Using the indicator light to resolve common

issues
The Standby button on the front control panel also functions as an indicator light. You can use the
indicator light to resolve common issues with the display.

For more information, see Front control panel on page 8.

Resolving issues with power

Issue Solutions

The display doesn’t turn on and its l Make sure the power cable is securely fastened to the power outlet and the
power light isn’t lit. display.

NOTE

If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.

l Make sure the switch beside the AC power inlet is in the ON (I) position.
l Make sure the power outlet is working by testing it with a different device.
l Make sure the power cable is working by testing it with a different device.

The display turns on, its power light l See Resolving issues with video on page 32.
is lit, but nothing shows on the l Restart the display.
screen.

The display doesn’t turn on when l Make sure the computer is on.
you use a connected computer’s l Make sure the display is in Power Save mode rather than Standby mode. You
mouse or keyboard. can enable Power Save mode from the on-screen display menu.

NOTE

The display’s power light is solid amber when the display is in Power Save
mode.

You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting
with power, or the previous information on page 36.
solutions don’t resolve the issue.

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Resolving issues with presence detection and

Wake to Touch
Issue Solutions

The display doesn’t turn on when l Make sure all cables are securely connected and presence detection is enabled.
users enter the room. l Make sure nothing is blocking the presence detection sensor.

The display turns on when it l Set the Re-enable Time option so that users have enough time to leave the
shouldn’t. room.
l Check for and, if possible, move the display away from the following:
o Direct sunlight
o Bright lights
o Forced air ducts
o Plasma displays
o Infrared audio systems and other infrared sources
o Polished floors, glass walls, or other reflective surfaces
l Be aware that the display’s presence detection range is 16' (5 m).

The display doesn’t wake when l Make sure users touch the screen for at least one second.
users touch the screen. l Be aware that SPNL-6000-V1 models with scaler firmware 1.1.0.6 or earlier don’t
wake when you touch the screen.

You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting
with presence detection or Wake to information on page 36.
Touch, or the previous solutions
don’t resolve the issue.

Resolving issues with the front control panel

Issue Solutions

The front control panels don’t Re-enable the front control panel by pressing the Standby button until the
respond when you press them. buttons light.

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Resolving issues with video

Issue Solutions

You’re experiencing the following l Make sure any connected computers are on and not in Standby mode.
or similar issues with video:
l The video is distorted. l Set connected computers’ resolution and refresh rate to values that the display
l There is visual noise. supports.
l The image is dim. See Setting the resolutions and refresh rates of computers you want to connect
to the display on page 25.
l Restart the display and any connected computers.
l Replace the video cable connecting the computer to the display to determine if
the issue is with the cable.

The display is on, but nothing l If the power light is solid or slowly flashing amber, press the Power button to turn
shows on the screen. on the display.
See Understanding the SMART Board 6000 series and 8000i-G5 series
interactive flat panels’ power modes.
l Make sure any connected computers are on and not in Standby mode.
l Make sure that the screen is working by opening the on-screen display menu.
l Restart the display and any connected computers.
l Replace the video cable connecting the computer to the display to determine if
the issue is with the cable.

A computer is connected to the Make sure the computer is connected to the currently selected input.
display, but only a “No Signal” or
“Initializing” message appears on
the screen.

One or more video inputs don’t Make sure the Multi-Window feature is set correctly.
work with the Multi-Window
feature.

You want to output video to l Be aware that only displays with newer AM30 or AM40 appliances support
another display. video output.
l See Using a secondary display.

You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting
with video, or the previous solutions information on page 36.
don’t resolve the issue.

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Resolving issues with image quality

Issue Solutions

You’re experiencing the following l Set the connected computer’s resolution and refresh rates to values that the
or similar issues with image quality: display supports.
l There are lines or snow on See Setting the resolutions and refresh rates of computers you want to connect
the screen. to the display on page 25.
l The image if flickering or l Open the on-screen display menu. If it appears correctly, the issue is with the
flashing. video input.
l Adjust the display’s image settings.
l Restart the display.

There are dead or stuck pixels on See Pixel problems.

the screen.

There are bright spots on the l Open the on-screen display menu. If it appears correctly, the issue is with the
screen. video input.
l Take a photograph of the screen and send it to SMART support. If SMART
support determines that the issue is with the screen and the display is under
warranty, you may be eligible for a replacement.

The image isn’t clear. There are Adjust the display’s image settings.
lines, double images or other
distortions.

Colors don’t appear correctly. l Be aware that if two or more displays are mounted side-by-side, there could be
minor differences in colors across the displays. This issue is not unique to
SMART products.
l When using the Multi-Window feature, be aware that each video input has its
own image settings.
l Perform a factory reset.

The image is cut off or shifted to the l Adjust any connected computers’ video settings, particularly zoom, crop and
left or right. underscan.
See the computer’s operating system documentation.
l If the computer’s desktop is entirely black, change it to dark gray or a different
color.
l If the computer’s background is extended across multiple screens, duplicate the
desktop across the screens or set the display as the only screen.

The image doesn’t fill the entire Adjust any connected computers’ video settings, particularly overscan.
screen. See the computer’s operating system documentation.

A persistent image appears on the See Image persistence or burn in on LCD displays.
display.

You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting
with image quality, or the previous information on page 36.
solutions don’t resolve the issue.

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Resolving issues with audio

Issue Solutions

You’re experiencing the following l If you’re using an external audio system, make sure it is turned on.
or similar issues with audio: l Make sure the cables connecting the display to the computer are securely
l No sound is coming from the fastened.
speakers. l Adjust the volume on the display and the connected computer and make sure
l Sound is coming from the neither are muted.
speakers, but the volume is l Adjust the display’s audio settings.
low. l If you’re using the integrated speakers, set the volume for the computer and any
l The sound is distorted or running applications to 80%, and then adjust the display’s volume.
muffled. OR
If you’re using an external audio system, set the volume for the computer, any
running applications and the display to 80%, and then adjust the external audio
system’s volume.

There is a whine or buzzing sound l Be aware that these sounds are normal. All displays emit some electrical noise.
coming from the back of the Such sounds may be more noticeable with some displays than with others.
display. However, if you hear noise from the front of the display, further investigation is
required.
l Connect all devices to the same power outlet or power bar.

You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting
with audio, or the previous information on page 36.
solutions don’t resolve the issue.

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Resolving issues with touch and digital ink

Issue Solutions

You’re experiencing the following l Make sure that the pen is touching the interactive surface within a 45° angle and
or similar issues with touch and that your hand is not covering the pen’s IR cone.
digital ink: l If you’re using two pens, make sure they’re at least 2" (5 cm) apart.
l When users touch or write on l Restart the display.
the screen, the pointer or l Confirm with the installers that the computer is connected to the display with
digital ink appears in the only a single cable.
wrong place. l Clean the cameras and the frame on all four sides to ensure no dust or objects
l A “Limited Functionality” are obstructing the cameras’ view.
message appears when l Calibrate the display.
users touch or attempt to
l Make sure SMART Product Drivers and SMART Ink are installed and running on
write on the screen.
any connected computers.
l Touch and digital ink are
l Use a known working pen from another display to check if the issue is being
intermittent.
caused by the pen.
l The display only responds to
l Remove infrared sources such as incandescent or arc lights, desk lamps and
touch on part of the screen.
infrared audio devices or move the display to another location in the room.
l Digital ink disappears as you
l Use SMART Diagnostics to confirm if one or more of the display’s cameras has
write.
failed.
l Digital ink colors change
See Using the View menu.
unexpectedly.
l Update the firmware.

NOTE

Always calibrate the panel after updating the firmware.

l Remove the display from the wall, calibrate it and confirm if this resolves the
issue. If it does, check the wall and wall mount for issues.

The display responds to touch but Reinstall or update SMART Product Drivers.
not to writing with a pen.

The display doesn’t respond to Make sure any connected computers have detected the display’s USB
touch or writing with a pen. connection and installed drivers. On Windows computers, open Device Manager
and make sure there is no red X or yellow explanation mark (!) over the display’s
icon. On Mac computers, open System Information and ensure there are no
error messages in the display’s row.

The display doesn’t respond to Be aware that the Multi-Window feature doesn’t support touch.
touch when you’re using the
Multi-Window feature.

You can’t write or draw in Microsoft l Make sure Microsoft Office 2013 or later is installed.
Office. l Reinstall or update SMART Product Drivers and SMART Ink.

SMART Ink toolbars appear even If two or more displays are mounted on the same wall, make sure they are
when you don’t pick up a pen mounted in such a way that their cameras don’t interfere with each other.

You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting
with touch and digital ink, or the information on the next page.
previous solutions don’t resolve the
issue.

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Resolving issues with the iQ experience

For information on resolving issues with the iQ experience, including the Whiteboard,
SMART Notebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system
software.

Resolving issues with the Intel Compute Card

For information on resolving issues with the Intel Compute Card, including the drivers, see
Troubleshooting Windows 10 on Intel Compute Card.

Resolving issues with software

For information on resolving issues with SMART software, see the following pages in the Support
section of the SMART website:

l Troubleshooting SMART Notebook 18

l Troubleshooting SMART Learning Suite Online

l Troubleshooting SMART Meeting Pro 4

l Troubleshooting SMART Ink 5

l Troubleshooting SMART Product Drivers 12

Referring to the SMART knowledge base for

additional troubleshooting information
Refer to the SMART knowledge base for additional troubleshooting information:

community.smarttech.com/s/topic/0TOU0000000XlU9OAK/6000-series#articles

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this guide or the
knowledge base, contact your authorized SMART reseller (smarttech.com/where).

Your reseller might ask you for the serial number for the display or the iQ appliance.

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Finding the display serial number

The display’s serial number is located in the following places:

l In the on-screen display menu

l On a label on the bottom frame

l On a label on the back of the display

Finding the iQ appliance serial number

The iQ appliance’s serial number is located on a label on the iQ appliance.

NOTE

You need to remove the iQ appliance from the display to locate the serial number label.

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smarttech.com/support
smarttech.com/contactsupport
smarttech.com/kb/171166