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    Ashawnda Burton Freeport, N.Y 11520 Phone: 516-462-3815

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    Abrar_Ashraf
    LaShawnda Burton is seeking a challenging business position utilizing her 15 years of experience in collections, customer service, accounts receivable, and office administration. She has a proven track record of successfully managing teams and resolving customer issues. Her resume details positions with increasing responsibility, including associate manager roles at Yellow Book USA and credit analyst at Thompson Industries Bearing Company.

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    Ashawnda Burton Freeport, N.Y 11520 Phone: 516-462-3815

    Uploaded by

    Abrar_Ashraf
    67 views2 pages
    LaShawnda Burton is seeking a challenging business position utilizing her 15 years of experience in collections, customer service, accounts receivable, and office administration. She has a proven track record of successfully managing teams and resolving customer issues. Her resume details positions with increasing responsibility, including associate manager roles at Yellow Book USA and credit analyst at Thompson Industries Bearing Company.

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    LaShawnda Burton is seeking a challenging business position utilizing her 15 years of experience in collections, customer service, accounts receivable, and office administration. She has a proven track record of successfully managing teams and resolving customer issues. Her resume details positions with increasing responsibility, including associate manager roles at Yellow Book USA and credit analyst at Thompson Industries Bearing Company.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    67 views2 pages

    Ashawnda Burton Freeport, N.Y 11520 Phone: 516-462-3815

    Uploaded by

    Abrar_Ashraf
    LaShawnda Burton is seeking a challenging business position utilizing her 15 years of experience in collections, customer service, accounts receivable, and office administration. She has a proven track record of successfully managing teams and resolving customer issues. Her resume details positions with increasing responsibility, including associate manager roles at Yellow Book USA and credit analyst at Thompson Industries Bearing Company.

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    LaShawnda Burton

    Freeport, N.Y 11520 Phone: 516-462-3815 Email: L4Burton@gmail.com

    CAREER OBJECTIVE To obtain a challenging position in business related environment where my work experience and skills will be fully utilized. Education Roosevelt Junior Senior High School, Graduate Nassau Community College, Garden City NY Business Administration, Associates Degree SUMMARY OF QUALIFICATIONS Experience in consumer and commercial relations, administrative and office management. Proficient in Microsoft Word XP, Access, Excel, Outlook, & PowerPoint SAP & Lotus 123 PROFESSIONAL EXPERIENCE IMC- The New York Times, Lake Success NY Account Receivable Specialist, Temporary Assignment

    1/2009- 5/2009

    Responsibility to locate and notify customers of delinquent accounts by phone to solicit payment to resolve past due balances. Maintain positive telephone contact with customers to resolve billing disputes and other service issues. Reviewed aging on computer systems for up-to-date information to prepare account for reconciliation. Recommend accounts to Bad Debt Department for write off due to non-payment. Develop and maintained a professional relationship with sales organizations as well as other Internal departments to get claims resolved.

    Yellow Book USA, Uniondale NY Associate Manager- Collections 11/2001-5/2008 Entry level Collector, Collection Specialist, promoted within three times Major Responsibilities: Collection standards, Interview process, IT Memos, Paperwork process for new hire, Paperwork process for termination, Outside Collections, Recommend accounts to Write-off process My primary responsibilities were to supervise, motivating and controlling the telephone collection efforts of over 20 plus collectors. Responsibility of developing and implementing customer oriented collection programs in order to reduce delinquencies and improve cash flow. Gained authority to authorize bad debt write-off and billing adjustments on individual accounts. Monitors and reviews calls with collectors to improve their techniques and overall effectiveness, training and motivating collection personnel. Organized and complies reports to the Directors of Collections & Customer Service on weekly and monthly collection activity. Analyzed collectors performance by Revenue and number of accounts. Monitors cash receipts and pre-determined targets weekly and monthly. Planned and organized workload to meet monthly cash targets. Communicate information of delinquent accounts to Sales Reps and Sales Management. Achievement Awarded Presidential Achievement 2006 while employed with Yellow Book USA, for high productivity and outstanding performance. Continue to next page

    Page 2 of 2 LaShawnda Burton Freeport NY 11520 Phone: 516-462-3815 Email: L4Burton@gmail.com

    Thompson Industries Bearing Company, Port Washington NY Credit Analyst

    7/1997-2/1999

    Established a reputation for efficiently and accurately resolving issues through analyzing/ auditing/ resolving aging on representative accounts & ensuring the company as well as retailers statements were 100% precise. Demonstrate skillful customer service and high level of success in collecting past due accounts amount. Preparing and presenting presentations to the Audit Committee on a quarterly basis on the status of accounts receivable. Administering the Accounts Receivable module of SAP (a financial management system), including the lockbox operation to ensure accuracy of the financial records and information. Perform analysis to determine the collectibles of accounts receivable to determine whether accounts should be recommend writing off or a bad debt reserve established.

    Additional Work Experience Darby Dental & Medical Supply Co, Jericho NY Medical Collections & Sales St Johns Episcopal Hospital, Garden City NY Billing & Medical Claim Processor Revenue Maximization Group, Garden City NY Account Representative, Collections, Automatic Dialer Fleet Bank, Garden City NY Head Teller & Customer Service Representative Dime Savings Bank, Carle Place NY Teller/ Customer Service Representative Salary Requirements is negotiable

    4/1999-7/1999

    1/1999-4/1999

    3/1996-12/1998

    2/1995-2/1996

    1/1993-1/1995

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