Loyalty TNC
Loyalty TNC
1. Introduction
Welcome to “Treebo Club Rewards”, the Treebo Club platforms’ Loyalty Program! These Terms
and Conditions ("Terms" or the “Program Terms”) govern your participation in the Treebo Club
Rewards Loyalty Program ("Program"), including your eligibility for, and benefits associated with,
the Green, Silver, Gold, and Platinum membership levels. By enrolling in the Program, you agree
to comply with these Terms. Please read them carefully.
2. Eligibility
2.1. The Program is open to individuals aged 18 or older and who are guests of Treebo Club and
have a valid email address.
2.2. Treebo Hospitality Ventures reserves the right to modify or terminate the Program at any
time, with or without notice, and for any reason, including, but not limited to, changes in its
business policies or regulatory requirements.
2.3. By default, all members are auto-enrolled to the Treebo Club Rewards Green membership
membership level upon logging-in to treebo.com or the Treebo App using their mobile number,
and making a booking. However, as you keep booking more stays, you become eligible for auto-
enrolling to Silver, Gold & Platinum membership levels/tiers. This unlocks additional benefits
which keep increasing as you move up the membership levels. Some members will be auto-
enrolled into the Silver, Gold or Platinum membership levels directly at the start of the Treebo
Club Rewards Program, depending on their previous stay history & booking frequency with
Treebo.
2.4. Based on the frequency of bookings made by a customer, the customer will be allotted a
loyalty membership level status and may be eligible for Instant rewards, Tier Rewards, Free Night
rewards, Free Room Upgrades, Free Early Check-Ins and Free Late Check-Outs. All Treebo Club
Points may be redeemable against room purchases, room upgrades and from time to time at
partner organisations subject to usage limits which may vary from time to time.
2.5. The loyalty program is only available to individual customers and is not applicable for travel
agents, corporate bookings and mass bookings.
The Program consists of four membership levels: Green, Silver, Gold, and Platinum. Your
membership level is determined by your cumulative eligible nights staying at hotels booked via
tha Treebo Club platforms (treebo.com or the Treebo App) within your membership year.
3.1. Membership Enrollment:
3.1.1. All customers shall be eligible to be grouped in one of the above four membership levels
based on their frequency of booking as follows:
Eligibility Criteria
PLATINUM GOLD SILVER GREEN
-8bookings&16nights -4bookings&8nights -2bookings&4nights Anylogged-in
stayedina12month stayedina12monthperiod,stayedina12monthperiod,customerwhodoes
period,bookedthrough bookedthroughtreebo.combookedthroughtreebo.comnotfallinanyother
treebo.comorTreeboApp orTreeboApp orTreeboApp membershiplevel
3.1.2.
Asaone-timeeffort,whentheTreeboClubRewardsprogramislaunched,
Silver/Gold/Platinum members will be sent a communication about their enrollment into the
program and their membership level based on their eligibility as per the above mentioned
criteria. (All other members are auto-enrolled into Green membership level on the first login)
3.1.3. Before members are sent enrollment communication via WhatsApp & email, welcome
rewards in the form of Treebo Club Points, if any (depending on the membership level), shall be
credited to their account.
3.2.1. Membership level upgrades are determined based on the last 12 months’ stay history,
and are done at regular intervals of 1 month (subject to change). Members may upgrade from
Green to Silver/Gold/Platinum, Silver to Gold/Platinum, and Gold to Platinum as per the same
eligibility criteria.
3.2.2. Members must log in using their enrolled phone number to access welcome benefits and
ensure that additional bookings are carried forward to the same account.
3.3.2. Failure to meet requirements during the membership period of 12 months for a member
results in a one-level membership downgrade for the following 12-month period.
3.4.1. Members must log in to treebo.com or the Treebo App with their enrolled phone number
to earn points on future bookings (Eligible members would be sent a communication on their
enrolled phone number, upon enrollment into Silver/Gold/Platinum membership level. If the
member has not received any such communication, then the member would fall under the
Green tier only).
3.4.2. Green members earn 1% of the booking amount (including tax) as Treebo Club points
(Instant Rewards), credited within 24 hours post-checkout.
3.4.3. Silver members earn a total 4% of the booking amount (including tax) as Treebo Club
points: Instant Rewards (1% credited within 24 hours of checkout) and Tier Rewards (remaining
3% credited within 2 weeks of checkout).
3.4.4. Gold members earn a total 4.5% of the booking amount (including tax) as Treebo Club
points: Instant Rewards (1% credited within 24 hours of checkout) and Tier Rewards (remaining
3.5% credited within 2 weeks of checkout).
3.4.5. Platinum members earn a total 5% of the booking amount (including tax) as Treebo Club
points: Instant Rewards (1% credited within 24 hours of checkout) and Tier Rewards (remaining
4% credited within 2 weeks of checkout).
3.4.6. Silver, Gold & Platinum members may also earn Free Night rewards upon completing
certain milestones.
3.4.6.1. The free nights will also be credited in the form of Treebo Club points.
3.4.6.2. Free night credits will be made retrospectively as a refund upon completion of
the corresponding night (that was supposed to be free).
3.4.6.3. Silver tier members are eligible to get their 8th night free as a part of this
benefit. However, silver members can avail this benefit only once in their silver
membership year.
3.4.6.4. Gold tier members are eligible to get their 7th night free as a part of this benefit.
However, Gold members can avail this benefit only once in their Gold membership year.
3.4.6.5. Platinum members are eligible to get every 15th night free as a part of this
benefit. There is no upper limit to the number of free nights they can avail in one
Platinum membership year right now, but this is subject to change anytime without
intimation to the existing members of this tier.
3.4.6.6. The calculation of the number of nights stayed by a guest (to check eligibility of
free night reward in his/her particular tier) starts only post he/she is enrolled as a part of
that tier.
3.4.6.7. There is no carry forward of this benefit to the next tier - If the user gets
upgraded/downgraded to another tier without completing the given requirements of that
tier before getting upgraded, then the free night reward does not apply for the previous
tier and the user’s total nights in the new tier (used for calculating the free night
eligibility) will start from zero in the new tier.
3.4.6.8. The free night credit amount (Treebo Club points to be credited as free night) is to
be calculated as an average room rent of the total nights made by the guest via bookings
made through the Treebo club website, msite or app which are resulting in his eligibility
for the free night. So, if a Silver guest, post his silver tier enrollment, stays for a total of 2
different bookings on the Treebo Club platforms (logging-in with his enrolled phone
number) - first booking with 3 nights (average room rent - ₹2200), and second booking
with 5 nights (average room rent - ₹1800), then upon the checkout of the second booking,
the guest becomes eligible for his free night as he completed 8 nights during the second
stay. Within 30 days of the second booking’s checkout, the guest’s account would be
credited with 1950 Treebo Club Points ((2200*3+1800*5)/8).
3.4.6.9. Stays made through bookings via calling our Helpdesk concierge will not be
eligible for computing the Free Nights. Stays completed only through direct booking will
be taken into account to calculate the Free Nights.
3.4.7. All Treebo Points earned through bookings (Base Rewards, Membership Rewards & Free
Nights) are valid for 12 months from the date of earning. Post 12 months of credit, the points will
auto-expire.
3.5. Redemption of Points
3.5.1. Points can be used as a discount to reduce the booking amount to be paid by the member
through other payment modes. Members must log in with their enrolled phone number to access
and use their points.
3.5.2. Up to 50% of the booking amount can be paid using Treebo Reward Points available in a
member’s account.
While your membership level benefits are subject to change, and the applicable benefits for
each level are as follows:
TREEBO CLUB REWARDS
PROGRAM BENEFITS Green Silver Gold Platinum
FreeRoomUpgrade* No 1 3 Once/month
Free Cancellation till
No No No Yes
Check-in Date 12 PM*
Price Protection
No Yes Yes Yes
Guarantee (price match)
MembershipValidity NoExpiry 12months 12months 12months
*Please note that the above benefits are subject to availability, may not be available at all hotels
listed on the Treebo Club platforms (treebo.com and Treebo App), and on all dates. Treebo shall
provide a list of blackout dates when such benefits may not be redeemable.
4.1. Normal cancellation & refund policy, as visible on the hotel details page at the time of
booking or in the booking voucher to be applicable for all members including Green, Silver &
Gold members of the Treebo Club Rewards program.
4.2. For Platinum members alone - the following cancellation policy would apply, depending on
the date and time of cancellation -
4.2.1. If cancellation is done before 12 PM of Check-In Date -
4.2.1.1. If none of the stay dates fall on a blackout date, then the full booking
amount is to be refunded given the following conditions are being met -
4.2.1.1.1. The Platinum member made the booking post logging-in using
his enrolled mobile number through treebo.com or the Treebo App.
4.2.1.1.2. There are less than 2 rooms in the booking (If there are more
than 2 rooms in the booking, the entire booking will be chargeable as per
the normal cancellation policy). 4.2.1.1.3. If the Platinum member has
multiple bookings in the same hotel on the same check-in date, and they
are all cancelled, only 1 booking would be refunded, the rest will not be
refunded and will be chargeable as per the cancellation policy mentioned
in the booking voucher,ifcancelled.
4.2.1.2. If any of the stay dates falls on a blackout date, then the cancellation &
refund policy as available on the hotel details page at the time of booking or in the
booking voucher of the guest to be applicable as is.
4.2.2. If cancellation is done post 12 PM of check-in date, then the cancellation & refund
policy as available on the hotel details page at the time of booking or in the booking
voucher of the guest to be applicable as is. 4.2.5. Refunds, as applicable, would be
processed within 30 days of booking cancellation.
4.3. For customers across all membership levels, cancellations post 12 PM of Check-In Date as
wellasanyno-shows will attract cancellation charges as mentioned in the booking voucher.
5.1. Free Early Check-In/Late Check-Out is available for Gold & Platinum members during their
membership period, subject to the following conditions -
5.1.1. Free Early Check-In and Late Check-Out will be available only in the base room
category of a given hotel, and are subject to availability of rooms in this room category.
5.1.2. Free Early Check-In & Late Check-Out can be availed maximum 5 days in advance of
the check-in date. 5.1.3. Free Early Check-In is earliest available from 3 AM, and Free Late
Check-out is latest available till 4 PM. 5.1.4. A member can avail free Early Check-In/Late
Check-Out on bookings having max 2 rooms 5.1.5. There is an upper quota of total rooms
allocated for Free Early Check-In and Late Check-Out on a given date in a given hotel. If
that quota has been exceeded already, Free Early Check-In and/or Late Check-out may not
be available, even when the hotel otherwise has availability for that particular date. 5.1.6.
Free Early Check-In is only available when the day before the check-in date does not fall
on a blackout date for the given hotel. Similarly, Free Late Check-Out is only available
when the day after the check-out date does not fall on a blackout date for the given hotel.
5.1.7. Both free early check-in and free late check-out cannot be availed in the same
booking. 5.1.8. These benefits cannot be given for a room in the Premium room category
of any hotel, and also cannot be given in a room category higher than the category
booked by the guest.
5.2. Eligible members must contact Treebo Support (9322800100) or the Priority Helpdesk
(available for Gold and Platinum members only) to avail these benefits.
8.1. Treebo Hospitality Ventures reserves the right to modify, suspend, or terminate the
Program and its associated benefits at any time, with or without notice, for any reason.
8.2. Members may be removed from the Program if fraudulent activity or abuse is detected.
8.3. Members are responsible for keeping their contact information up-to-date.
8.4. Members will be able to avail benefits as well as become eligible for upgrades, only on the
mobile number associated with their enrollment and only when they login using the enrolled
mobile number. If bookings are created without logging-in, members will not be eligible for any
benefits.
8.5. These Terms are subject to change without notice, and the most current version will be
available on the Treebo Club website.
8.6. Treebo Club reserves the rights to pause / modify / discontinue or restart the loyalty program
or its subsequent membership benefits at any time without prior intimation.
9. Miscellaneous
9.1. PrivacyPolicy:ParticipationinTreeboClubRewardsLoyaltyProgramissubjecttotheterms
and conditions of the Treebo Club Privacy Policy, found at https://www.treebo.com/policy/.
9.5. InterpretationofLoyaltyProgramTerms:AllinterpretationsoftheseLoyaltyProgramterms
regarding membership are at the Company’s sole discretion, and the Company’s decisions will be
final.
9.6. CorrectionofBenefits:AtanytimeandintheCompany’ssolediscretion(including,without
limitation, where a Member was not eligible to earn a specific benefit pursuant to these Program
Rules), the Company may correct (i) the amount of Points credited to a Member’s Account, and
(ii) any other benefit that has been credited to a Member’s Account, including, without limitation,
any membership level-status allotted to the Member.
9.10. DisputeResolution:AnyactionarisingoutoforrelatingtotheseTermsshallbebrought
exclusively before the courts of Bengaluru, Karnataka in India.
9.12. Severability:IfanyprovisionoftheseTermsandconditionsisheldbyacourtofcompetent
jurisdiction to be void, invalid, contrary to law, or unenforceable for any reason, such provision
shall be changed and interpreted to best accomplish the objectives of the original provision to
the fullest extent allowed by law and the remaining provisions of these Terms shall remain in full
force and effect.
9.14. Notices:TreeboHospitalityVenturesreservestherighttopostorgiveallnoticesor
communications hereunder in the English language and at the email address provided during
sign-up by a member.
If you have questions or need assistance with the ‘Treebo Club Rewards’ Loyalty Program,
please contact our customer support team at 9322800100.
By enrolling in the Treebo Club Rewards - Loyalty Program, you acknowledge that you have read,
understood, and agreed to these Terms and Conditions. Enjoy your loyalty benefits and happy
travels with Treebo Hotels!
Please note that in the event of a conflict between the above terms and conditions and the
specific terms and conditions in an individual booking, the terms of conditions provided in the
booking voucher shall prevail.