Software Installation Tips Check-List

TECHNICAL SUPPORT GROUP

Product concerned: ACS (computers) used to operate ARL Thermo OXSAS on Windows SEVEN.

Subject: OXSAS Windows 7 Computer Installation Tips V 3.5

Author: Jean-Marc Zurcher, updated by Christophe Gête Date: July 2016
Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx

1 Scope
The aim of this document is to describe the chronological actions to be taken to
ensure the Windows SEVEN Pro/Ultimate 32 / 64 bits computer used to operate
OXSAS is correctly set-up and compliant to the specifications.
This document covers only the computer set-up to operate OXSAS. It covers the
initial computer installation as well as the case of a computer replacement.
The intended readers are the Customer Representative and the Field Service
Representative concerned with the computer installation.
It is strongly recommended that installation is performed by a
Warning_01.d sf
person having been trained on OXSAS and Windows installation.

This document is regularly updated without further notice. New or modified

information is in blue font.

As a general rule, you have to apply the Installation Tips settings to the computer
before installing OXSAS.
Some of those settings must be applied after OXSAS installation.

Thermo Electron SA En Vallaire Ouest C CH- Switzerland 1024 +41-(0)21-694 71 11 www.thermo.com

Scientific Instruments Case postale Ecublens +41-(0)21-694 71 12 fax
Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 1 of 24 All rights reserved
Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

1.1 Content
1 Scope ................................................................................................................ 1
1.1 Content .................................................................................................................. 2
2 Document Survey ............................................................................................ 3
2.1 Revision comments and history.............................................................................. 3
2.2 External References and documentation needed ................................................... 4
3 Definitions and abbreviations ........................................................................ 5
3.1 Abbreviation list ...................................................................................................... 5
3.2 ACS usage ............................................................................................................. 5
4 Material and tools required ............................................................................. 5
4.1 Material .................................................................................................................. 5
4.2 Tools ...................................................................................................................... 5
5 Installation........................................................................................................ 6
5.1 Install Windows SEVEN Pro/Ultimate 32 / 64 bits .................................................. 6
5.2 Install antivirus, Microsoft updates, Acrobat Reader ............................................... 7
5.3 Install Third Party software ..................................................................................... 7
5.4 Install OXSAS ........................................................................................................ 8
5.4.1 OXSAS installation procedure ....................................................................................... 8
5.4.2 SQL Server installation procedure ............................................................................... 10
5.4.3 Restore databases ....................................................................................................... 11
5.5 Miscellaneous settings ......................................................................................... 11
5.5.1 Digit grouping symbol .................................................................................................. 11
5.5.2 ICS settings for Perform’X and iSpark series .............................................................. 12
6 Optional Settings ........................................................................................... 14
6.1 Renamed computer on customer site ................................................................... 14
6.2 Configure Windows Firewall ................................................................................. 14
6.2.1 Unblock programs upon first start ................................................................................ 15
6.2.2 Edit Firewall settings .................................................................................................... 16
6.3 Anti-Virus protection settings................................................................................ 17
6.4 Install EXSYS / MOXA boards driver .................................................................... 18
6.5 SQL Server installation details ............................................................................. 18
6.6 Computer ownership transfer ............................................................................... 19
6.7 Install Total Materia .............................................................................................. 21
6.8 Update Total Materia database ............................................................................ 21
6.9 Set SPC defaults .................................................................................................. 21
7 Troubleshooting ............................................................................................ 22
7.1 Log files and other troubleshooting data analysis ................................................. 22
7.1.1 Log files ........................................................................................................................ 22
7.1.2 Crash reports ............................................................................................................... 22
7.1.3 Simplex.txt report ......................................................................................................... 23
7.1.4 Full backup content ...................................................................................................... 23
8 Access to OXSAS web site ........................................................................... 24

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 2 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

2 Document Survey
2.1 Revision comments and history
Vers. Comments Date
3.0 Creation of the file from version 2.7. Dec 2013
Modified § 5.3 “Install Third Party software”.
Modified § 5.4 “Install OXSAS”.
Added § 6.9 “Set SPC defaults”.
3.1 Modified section 2.2 “External References and documentation needed”. Oct 2014
Modified chapter 5 “Installation”.
Modified § 5.2 “Install antivirus, Microsoft updates, Acrobat Reader”.
Modified § 5.4.1 “OXSAS installation procedure”.
Modified § 5.4.2 “SQL Server installation procedure”.
Modified § 5.4.3 “Restore databases”.
3.2 Modified § 5.4 “Install OXSAS”. Dec 2014
Modified § 5.3 “Install Third Party software”.
3.3 Updated § 3.1 “Abbreviation list” Mar 2015
Modified chapter 5 “Installation”.
Updated § 5.1 “Install Windows SEVEN Pro/Ultimate 32 / 64 bits”.
Modified § 5.2 “Install antivirus, Microsoft updates, Acrobat Reader”.
Modified § 5.3 “Install Third Party software”.
Updated § 5.4.1 “OXSAS installation procedure”.
Modified § 5.4.3 “Restore databases”.
Modified § 6.7 “Install Total Materia”
Modified § 6.8 “Update Total Materia database”
Modified section 7.1 “Log files and other troubleshooting data analysis”
3.4 Modified chapter 8 “Access to OXSAS web site”. August 2015
3.5 Modified § 2.1 “Reference OXSAS version 2.4.1” July 2016
Modified § 3.1 “Abbreviation list SQL Server 2012 Express”
Updated § 4.1 “Material”
Updated § 5.1 “Install Windows SEVEN Pro/Ultimate 32 / 64 bits”
Updated § 5.3 “Install Third Party software”
Modified § 5.4 “Install OXSAS”
Modified § 5.4.2 “SQL Server installation procedure”
Updated § 6.5 “SQL Server installation details”
Updated § 6.6 “Computer ownership transfer”
Updated § 6.8 ”Update Total Materia database”

Reference OXSAS version for this guide is the release 2.4.1.

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 3 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

2.2 External References and documentation needed

Please refer to oxsas.com for:

Topic Access
• The latest version of this procedure.
• Software releases/updates. Customers
• The latest OXSAS printed documentation. and FSR
• The latest OXSAS update information.
Please refer to KB for:
Topic Access
The latest Software Technical Newsletters and Technical Notes introducing:
• Tools and procedures.
FSR only
• Bugs correction, improvements, and additional tips.
• The latest ARL Software and operating system compatibility list.

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 4 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

3 Definitions and abbreviations

3.1 Abbreviation list
Name Definition
ACS Analytical Computer System for OXSAS.
ICS Instrument Control System (master instrument board)
O/S Operating System (Windows XP, VISTA, SEVEN).
SQL 2012
Microsoft SQL Server 2012 Express (Free SQL Server version 11).
EXPRESS
SQL Server Structured Query Language Server (Database Engine).
FSR Field Service Representative.
KB Knowledge Base for Thermo Scientific products (FSR access only).
oxsas.com Limited part of KB sharing OXSAS info and update kit for customers.
Total Software installing a database of Grades definition for metal alloys.
Materia 1000 grades can be directly exported to OXSAS database.
UAC User Account Control

3.2 ACS usage

ACS is a laboratory tool used to manage the instrument and produce analytical results; it
works correctly in a defined configuration as detailed in this document.
In addition, if installing on ACS additional software or hardware (not required to operate
OXSAS or options), there’s a risk to disturb OXSAS operation. This must be avoided.
Thermo Fisher cannot be held responsible for problems linked to installation of non-
recommended software or hardware.

4 Material and tools required

4.1 Material
• Windows SEVEN Pro/Ultimate 32 / 64 bits installation DVD.
• OXSAS installation USB key.
• Third party software installation CD (SPC-Light, SiroQuant, …)

4.2 Tools
• Latest version of OXSAS Computer Installation Tips Check-List (this procedure).
• Third party software installation documentation.
• Windows SEVEN installation documentation.

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 5 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

5 Installation
• For OXSAS and Third Parties installation it’s mandatory that customer’s IT
provides an account having full administrative permissions (Read, Write,
Modify, Execute, Delete) on “C:” drive and on the Registry (HKLM\Software).
• Furthermore, OXSAS operations requires that the currently logged Windows
Warning_01.d sf
account has a full access to:
 “<Program Files>\Thermo\OXSAS” folder.
 “<Program Files>\Lighthouse” folder.
 USB ports (for dongle protections).
• Windows 7 “Home” and “Enterprise Edition” are not supported.
• If a USB dongle (for Automation, SPC, Integrated UniQuant, ...) is part of the
system, it must only be plugged in the port when prompted for.
Warning_01.d sf
If the dongle is plugged before starting the installation it may create
issues that could prevent its normal operation thus prevent using either
the related OXSAS option or the concerned third party software.

5.1 Install Windows SEVEN Pro/Ultimate 32 / 64 bits

Step Action Done

1 Windows SEVEN installation is described in its own documentation. Yes No

In addition to the “normal” customer accounts (made by their IT), Yes No

configure the following accounts (for Service purposes):
Name Password Privileges
ARLService [known by Thermo Electron representative] Administrator
2 ARLUser [known by Thermo Electron representative] Restricted user

On Factory-delivered computers, the default “Administrator”

account is set with same password as “ARLservice” account.
=> Administrator account must be modified according to
customer’s IT rules.
Modify UAC settings: Yes No
Step Action description
1 Open Control Panel.

3 2 Click Change User Account Control settings.

3 Set UAC to Never Notify.
4 Reboot computer.

This setting is mandatory when using SMS system.

Warning_01.d sf

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 6 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

Step Action Done

Set the final computer name. Yes No
4 See § 6.1 “Renamed computer” in case the computer must be
renamed at customer site.

5.2 Install antivirus, Microsoft updates, Acrobat Reader

Those operations must be done according with the end user IT rules.

Step Action Done

1 Install an antivirus program and update its virus definition. Yes No

Install Windows Service Pack (if applicable) and latest Windows Yes No
updates from Microsoft Update web site.
2
Mandatory step to validate Windows installation and allow
Warning_01.d sf
OXSAS installation or update.
Download and install the latest Adobe Reader from Adobe web site at Yes No
http://www.adobe.com/
3
Mandatory package to run the Validation Tool; also allows
Warning_01.d sf
easily read the pdf instrument and application documentation.

5.3 Install Third Party software

Total Materia Third Party must be installed after OXSAS installation.
Reason is that Total Materia uses SQL database, so the SQL server must
Warning_01.d sf

be installed before Total Materia.

See § 6.7 later in this document “Install Total Materia”.

Step Action Done

Install SPC light software and dongle driver (if applicable). Yes No
1
See § 5.4 “Install OXSAS” and § 6.9 “Set SPC defaults”.
Warning_01.d sf

Install UniQuant 5 / OptiQuant 5 including dongle driver if applicable. Yes No

2 Only for the UniQuant / OptiQuant version 5.x, not for
Integrated UniQuant.
3 Install SiroQuant and dongle if applicable. Yes No
Insert the installation CD / USB Key in the drive and follow
instructions of SiroQuant manual.

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 7 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

5.4 Install OXSAS

• Software and its options are installed at the same time
• During OXSAS installation a free SQL server (SQL 2012 EXPRESS) will
automatically be installed on the computer either if an older version exists or
whether no SQL server resides on the system.
• The “SQL server 2012 EXPRESS” installation runs in silent mode; see § 5.4.2
“SQL Server installation procedure” for more details.
• Please do not attempt to manually uninstall pre-existing “SQL server
2005 EXPRESS” from your system but keep OXSAS installer doing the job.
Warning_01.d sf

• If for any reason the customer installs his own SQL server, please refer to
§ 6.5 ”SQL Server installation details” for mandatory settings on SQL server.

5.4.1 OXSAS installation procedure

Step Action Done

Insert OXSAS installation Media (USB stick) in the appropriate port on Yes No
1 computer.
Browse to Yes No
2 “<USB port>\Software Generation - <Instrument type-S/N [license #]>
OXSAS M.m.s.b (dd.mm.yyyy HH.MM.SS)” folder.
Yes No
3 Start OXSAS installer (double-click on “Setup_Oxsas_M.m.s.b.exe”).

Click Next until “Select Destination location” dialogue opens. Click Yes No
“Browse…” to select an alternate destination.
4
It is recommended to keep the default selection

Click Next. The “Select Application Data Root Directory” dialogue Yes No
opens. Click “Browse…” to select an alternate destination.
 It is recommended to keep the default selection.
 This path also defines where scan spectra, QuantAS
5 spectra, energy profiles, integrated profiles, etc. are stored.
 If you select another location, note that it is mandatory to
use local drives for accessing your data.
Warning_01.d sf
 The selected path is ignored if you restore a database that
contains already a path for these data.
Yes No
Click on Next to continue. The wizard is ready to begin installation.
6

Click on Install to continue in the “Ready to Install” screen. Yes No

7
A progress bar shows the progression of the installation.

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 8 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

Step Action Done

If no SQL server detected or if an update is required, its installation starts Yes No
now.
8
Strictly follow instructions in § 5.4.2 “SQL Server installation
Warning_01.d sf
procedure” below for details on its installation.
Yes No
9 Click Finish on the “Completing the OXSAS Setup Wizard”.

Yes No
10 Click on Yes to restart the PC if prompted for.

Update OXSAS version with the latest update kit on OXSAS.COM or KB. Yes No
11
See instruction in chapter 8 “Access to OXSAS web site”.

If needed, Install NiDAQ PCI-6033E driver for Spark-DAT acquisition Yes No

board from dedicated DVD (A042447):

2 different driver versions exists as shown in image below:

 Version 8.8 for Windows SEVEN 32 / 64 bits in folder:
NI-DAQmx version 880 for OXSAS SDat Win7.
 Obsolete Version 8.7 for Windows XP / VISTA in folder:
NI-DAQmx version 871for OXSAS SDat WinXP.

Warning_01.d sf

12

The DVD (A042447) can be ordered in Rework department.

Locate and double-click on Setup.exe in appropriate sub-

1
folder on DVD, follow instruction then shut down computer.

2 Install NiDAQ PCI-6033E board, turn computer ON.

Total Materia should be installed now. Yes No

 See § 6.7 “Install Total Materia”.
13
 After installation, would be good to check if a newer version
is available. See § 6.8 “Update Total Materia database”

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 9 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

5.4.2 SQL Server installation procedure

• During SQL server installation, follow on-screen simplified instructions.

• A log file (SQL2012_server_install.log) containing all information collected
during the installation of SQL server 2012 Express is created.
• Another log file (SQL2012_install_<date time>.log) reports all steps
performed during SQL server installation.
If necessary, that log file can be viewed in the folder below:

<Data_path>\Thermo\SQL2012_Install\logs\
For more information, another location can viewed as well:

<Program files>\Microsoft SQL Server\110\Setup Bootstrap\LOG\

Step Action Done

Installation starts automatically if no SQL server detected or if an update Yes No

1 is required.
Click on Next to continue. The wizard is ready to install SQL Server Yes No
2012 Express.

Click on Install to continue in the “Ready to Install” screen. Yes No

A progress bar shows the progression of the installation.
3
Do not interrupt the process until you see the screen in next
step.
Yes No
Click Finish on the “Completing the SQL Server 2012 Express Installer”.
4

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 10 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

5.4.3 Restore databases

Restore the backups using “OXSAS Full Backup – Restore”

 Use QA backup or Migration from WinOE/XRF backup media delivered with

instrument or Migration data for first installation on a customer provided
computer (example shown in procedure below).
 Use Last known good backup for computer re-installation on customer site.

Step Action Done

Start “OXSAS Full Backup – Restore” from Start menu or Desktop. Yes No
1

Insert the supplied OXSAS media (USB stick). Yes No

2

Press on the “Restore Database” button. Yes No

3

In the “DB Restore” dialog, press on the “…” (Browse) button next to Yes No
4 “Backup Path:” field.
In “Browse for folder”, select “<USB media> root”, press OK button. Yes No
5 In case of computer re-installation on customer site, browse to
the network location where the backups are stored.
Back in “DB Restore” dialog, select the zip file containing the backup Yes No
done in QA in “Zip File Names:” field.
6
QA or Migration backup files are named like following scheme:
“<Instr_type>-<S/N>_yyyy.mm.dd_hh.mm.ss_OXSAS.zip”.
Keep checkbox settings as proposed. Yes No
7

Press on “Restore” button then on “Yes” button in the confirmation dialog Yes No
8 box.
At the end, a confirmation message box displays; press “OK” button. Yes No
9
This will close the OXSAS Full Backup – Restore application.

5.5 Miscellaneous settings

Information in this section mainly concerns installation where the computer is
provided by the customer, is set with an O/S not in English or if the computer
provided by Thermo Fisher needs to be re-installed on site.

5.5.1 Digit grouping symbol

In order to correctly display numeric information’s in OXSAS or print reports with correct
values, it is necessary to differentiate the “Decimal” and “Digit grouping” symbol in
Regional Properties.

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 11 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

Step Action Done

Open “Start | Control Panel | Regional and Language Options”, Yes No
1
press on “Customize…” button.
In “Numbers” tab, verify the “Decimal symbol” and “Digit grouping Yes No
symbol” are different as shown below for instance:

If those symbols are identical, modify one of those then click on OK Yes No
button to save the modifications.
3
For smooth OXSAS operation, it’s strongly recommended using
Warning_01.d sf “.” (dot) as Decimal Symbol (see image in step 2 above).

5.5.2 ICS settings for Perform’X and iSpark series

ICS communication is done entirely through a dedicated Network interface.
If computer is not delivered from factory, IP address and mask must be set as below:
Step Action Done

1 Open “Start | Control Panel | Network and Sharing Center”. Yes No

2 Click ”Change adapter settings” Yes No

3 Right-click on the Local Area Connection board that will be used for Yes No
ICS communication and select “Rename”.

4 Type ICS and press Enter. Yes No

5 Right-click on ICS Network board and select Properties. Yes No

Select Internet Protocol Version 4 (TCP/IPv4) and click Properties Yes No

6
button.

7 Click Use the following IP address: Yes No

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 12 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

Step Action Done

Type following information:
Perform’X: 192.168.18.1
IP address: Yes No
8 iSpark: 192.168.17.1
Subnet mask: 255.255.240.0
Default gateway: (keep blank)

9 Click OK / Close buttons to save and exit all dialogs. Yes No

• The IP address of the ICS boards (OXSAS menu Tools | Peripheral Devices |
ICS Device (ICS Network) under the “Node Name” parameter) are:
Perform’X: 192.168.18.10
iSpark: 192.168.17.10
• It is highly recommended to test and validate the ICS communication before
connecting the instrument computer to customer’s network.

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 13 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

6 Optional Settings
Settings in this section must be applied only if required (for instance, apply procedure 6.1
below if the computer is renamed).

6.1 Renamed computer on customer site

When renaming a computer using OXSAS, it is mandatory to follow procedure below to
correctly handle the name change in the SQL server.

Failing to apply this procedure will prevent the normal execution of OXSAS.
Warning_01.d sf

For instance, it may be impossible to start the “Operational mode”.

Step Action Done

1 Rename the computer in the “Computer Name” tab of the System Yes No
properties (“My Computer” properties).

2 Reboot the computer. Yes No

3 Open Windows Explorer. Yes No

4 Go in "C:\Program Files\Thermo\OXSAS\SQLtools\AfterRenamePC". Yes No

5 Double-click on “AfterRenamePC.cmd” to execute the command file. Yes No

When running the command file of the procedure above, a log file is automatically
created (AfterRenamePC.log).

That log file can be found in following folder:

“C:\ <Program Files> \Thermo\OXSAS\SQLtools\AfterRenamePC\Log”

6.2 Configure Windows Firewall

Upon first start, OXSAS is automatically blocked by Firewall.
This is also the case for OXSAS Full Backup-Restore.
You may need to unblock them for smooth operation, particularly if having options
requiring an external connection on the network.
• An external connection is another computer located on the network that must
communicate with OXSAS (Automation, Result transmission, etc…).
• OXSAS Full Backup-Restore also needs external connections for storing
backups on network resources.

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 14 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

6.2.1 Unblock programs upon first start

Step Action Done

Start OXSAS or OXSAS Full Backup-Restore. Yes No
 The Windows Security Alert pops-up (see image in next step).
The Windows Security Alert dialog may be hidden behind
OXSAS window.
Warning_01.d sf
 To restore it, press on its orange-blinking Icon in the
Windows taskbar as shown in image below.

Select appropriate Network type then press on Allow access button. Yes No

• The typical situation is an OXSAS computer connected

to a Domain Network.
• This creates default Firewall Rules allowing the software
to communicate with other computers on the network.

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 15 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

6.2.2 Edit Firewall settings

Depending on customer’s IT rules, default Firewall Rules settings may be modified.
Before connecting a computer to the network, contact the customer’s IT
Warning_01.d sf
department in order to comply with their security policy and strategy.

Step Action Done

Open Control Panel then System and Security container. Yes No
1

Click on Windows Firewall. Yes No

2

Click on Advanced settings on left-hand menu Yes No

Select Inbound Rules, locate software and press on Properties link. Yes No

OXSAS is named depending on instrument type:

Instrument type Software name
Warning_01.d sf

OES Optical Emission Analysis

XRF X-Ray Fluorescence Analysis
All rights reserved
Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 16 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

Step Action Done

Several Settings may be modified in Properties page by selecting the Yes No
appropriate tab:

• It is not possible listing here all possible settings as every

individual situation may be different from another one.
• That is the main reason why it is mandatory to contact
customer’s IT department before connecting computer on
network.
It’s the customer Network Administrator responsibility to
set the rules for Inbound and/or Outbound connections to
Warning_01.d sf
allow the software’s to communicate with other computers
within the network.

Once appropriate modifications are done, press OK button and close Yes No
6
all opened windows and/or dialog boxes.

6.3 Anti-Virus protection settings

In order to allow connections with OXSAS (in automatic mode for instance), it may be
necessary to modify the anti-virus program settings. There are no detailed settings to be
given here as it depends on the type of anti-virus and associated protections programs.
As an example, with a Norton Protection suite, you need to modify the “Internet Worm
Protection” as follow:
 Add “C:\Program Files\Thermo\OXSAS\OXSAS.exe” under “Program Control” and
set the permission to “Permit All”

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 17 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

6.4 Install EXSYS / MOXA boards driver

Step Action Done

Browse OXSAS CD to: <CD-ROM>\ExSys\Disk1 Yes No

1
(depends on board type) <CD-ROM>\Moxa\Disk1

2 Unzip file content in “C:\TEMP\” folder. Yes No

3 Shut down computer, install board, start computer Yes No

4 Go in Control Panel | Device Manager | Other Device Yes No

5 Locate the device (PCI Serial /Parallel Port, …) Yes No

Right-click the device and select Update Driver Software. Yes No

6

Press Browse my computer and go in (depending on board type): Yes No

7  C:\TEMP\<board type name>\Win7_32bit
 C : \Temp\driv_win_intellio_v1.7_build_10020910_whql\disk.x86

8 Press Next then Close buttons. Yes No

In Device Manager there is now an “Enhanced Communication Port” Yes No

9
container where you can adjust Com Port settings.

6.5 SQL Server installation details

During installation of OXSAS, a free SQL server (SQL Express 2012) is installed
on the computer if no SQL server is present.
If for any reason the customer installs his own SQL server, it is mandatory to
install it with following settings:
• The SQL server must be version 11 only.
• The SQL server must be installed before OXSAS.
• The default server language is US_ENGLISH.
• The SQL server must be installed as a local service (no support of
network service for OXSAS operation).
• The support of network protocols must be disabled.
• The database collation is “SQL_Latin1_General_CP1_CI_AS”.
• The SQL server instance name must be “MSSQLSERVER”
• The security mode must be SQL Authentication.
• The SQL server service must be in auto start mode.
Thermo Scientific cannot be held responsible for OXSAS malfunction in the
Warning_01.d sf
case the customer installs his own SQL server.
All rights reserved
Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 18 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

6.6 Computer ownership transfer

If the computer is delivered directly by Thermo Fisher Scientific Ecublens factory
and in order ensure a good and fast DELL response time in case of computer problem, the
computer ownership must be transferred to end-user as soon as possible.

The best is to perform this task immediately once the computer arrives on
customer site.

The computer ownership transfer requires an internet connection and fully detailed end-
user information.
The transfer of DELL computer ownership procedure is performed by filling a dedicated
form on Dell’s web site as follow:
Step Action and comments or description
Yes No
1 Go on “http://www.dell.com/globaltagtransfer” web site

Fill in the mandatory 3 fields of the “Original Owner Information” part Yes No
of the transfer form:

2 checu.magasin.or@thermofisher.com

For “Original Owner E-mail Address”, please use following e-

mail address: “checu.magasin.or@thermofisher.com”

Fill at least one Service Tag field of the “Product Information” part: Yes No

3
If you have several computers to transfer, you can fill up to 10
service tags fields as required.

This procedure must be repeated for the monitor having

Warning_01.d sf
its proper Service Tag (if any) that would have been
delivered with the computer.

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 19 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

Step Action and comments or description

Fill in all mandatory fields of the “New Owner Information” part: Yes No

In the case the desired country does not appear in the

corresponding drop-down list, the on-line form cannot be
used to transfer the ownership.
4 In such a case, you need to use the word document as
shown below (on the top-left of the page). Be careful as the
whole ownership transfer procedure may take several weeks
with this Word form.

In some countries, due to specific commercial regulations or

embargoes, it is not possible to transfer the DELL computer
ownership.
In such a case, the computer ownership remains in Thermo
Fisher Ecublens and all DELL computer service requests
must be dealt with Thermo Fisher Service organisations.
Select the corresponding “profile” in the “Trade Compliance Yes No
Information” part:

It is recommended to use the “Commercial/Office” profile.

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 20 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

Step Action and comments or description

Press on the “Submit” link: Yes No

6.7 Install Total Materia

Install Total Materia after OXSAS installation.

Installation program refuses the installation if SQL server and OXSAS database
Warning_01.d sf
are not detected.

See also § 6.8 “Update Total Materia database”.

Step Action Done

1 Insert Total Materia USB stick in an active USB port. Yes No

After some time, the AutoPlay starts. Yes No

2
 Select “Open folder to View files” in the proposed list.

3 Yes No
Run “Setup.exe”

4 Follow on-screen instructions. Yes No

6.8 Update Total Materia database

OXSAS 2.4 will no longer be compatible with Total Materia version 2014.6 software
package. An update to the version 2016.1 has to be ordered for whose willing to pursue
with this database.

6.9 Set SPC defaults

SPC BASIC is not installed in Factory.

After installation of SPC light software, it is necessary to
run a script to set the required defaults in OXSAS:

Start | Programs | Thermo | OXSAS | Tools |

Re-Initialise SPC Settings

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 21 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

7 Troubleshooting
Procedures in this section must be done only in case of problem.

7.1 Log files and other troubleshooting data analysis

OXSAS reports by default all actions in log files and, in case of errors, it may also create
crash reports and/or add information in Simplex.txt file.
In case of problem with OXSAS, study log files to try finding the cause of the issue.
If user or FSR on site cannot find cause of problem in troubleshooting data files, it’s worth
sending them to local Technical Support, together with a database backup and indication
of date/time of issue, for a deeper analysis of data.

7.1.1 Log files

Log files are text files where OXSAS writes nearly any event in formatted clear text.
All log files are created following the name scheme: “<Log name>_ yymmdd_nnn.txt”.
Default log files in OXSAS database are:
Log names Contains
Diagnostic_Log All events (User actions, automatic treatments, etc.)
ICS_Log All ACS-ICS dialog
Operational_Log Instrument events (alarms, warning, info)
Automation_Log All OEM and RSD dialog, state change, logons
Drift_Log Drift correction data
MVR_Log Logon, MVR modification
There is a dedicated folder where OXSAS stores the log files:

<Data_path>\OXSAS_Data\Log
7.1.2 Crash reports
Crash reports are generated if OXSAS crashes of freezes. The crash reports are zip files
having a naming convention as follow: “Oxsas yymmdd hhmmss.zip” and they contain 2
files: “Oxsas.dmp” and “Oxsas.xml”.
While those files could be useless for user, they contain valuable data for Factory analysis
of an issue in OXSAS.
Those files are created in same folder where OXSAS stores the log files, thus
automatically included in full backup.

All rights reserved

Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 22 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.5

7.1.3 Simplex.txt report

The last problems report type is the “Simplex.txt” file. It stores very basic issues
information and may also help issues analysis for a deeper factory investigation,
specifically if it is sent together with log files, crash dumps and backups.
This file is created in folder:

<Program_Files>\Thermo\OXSAS
The Simplex.txt file is automatically included in Full backup.

7.1.4 Full backup content

The easiest way to collect all required data for Technical Support report is to perform a full
backup and tick at least “Configuration Database” and “Log files” checkboxes.
Depending on issue, following checkboxes should also be ticked:
 Scans, QuantAS, Profile, Spectra, Sparks...
 Analyses
 Integrated UniQuant
 Validation Tool

• OXSAS Full Backup-Restore should be configured to store the output file

Warning_01.d sf
either on a Network resource or on a removable mass storage media to
avoid data loss in case of computer breakdown.
• Furthermore, to avoid having too big backup files, it is recommended to
regularly purge following folder:
<Data_path>\OXSAS_Data\Backup
All rights reserved
Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 23 of 24 Subject to errors and modifications
 TECHNICAL SUPPORT GROUP OXSAS Windows 7 Computer Installation Tips V 3.4

8 Access to OXSAS web site

• OXSAS has been first launched in 2006. For this software product, the support
(maintenance, improvements & new functions) is continuous as it is the case at
present for many software products.
• That support policy will produce software updates at regular’s intervals; those
updates are available for download on “oxsas.com” web site for direct download
by customers.
• Delay between two updates is not fixed and may vary according to support
activity. As a result, you must regularly check if newer updates are available
on “oxsas.com”, specifically in case of problems.
• A PDF file listing main modifications is available with OXSAS update.
• “oxsas.com” also stores PDF manuals that can be downloaded.

Step Action

1 Go on: http://www.oxsas.com.

You need to provide the following information to log in:

Login: OXSAS-Update
2 Password: Spectroscopy4u
Password is case-sensitive.
Warning_01.d sf

Go in Update versions container as illustrated below on the left part of image:

Press the “SOFT – OXSAS Update Version x.y Installation kit” link
4 corresponding to your installed license (see right part of image above) then follow
on-screen instructions.

© All brands mentioned in this document are property of their respective holders.
All rights reserved
Soft OXSAS [W7 Computer Installation CheckList] V3.5.docx Page 24 of 24 Subject to errors and modifications