Department of Management Information Systems (MIS)

University of Dhaka
BBA Program

Course Outline
Operations Management (MIS-208)

Mohammad Anisur Rahman, Ph.D. Office: Room 3056, MBA Building East Wing
Fulbright & CSC Scholar
Professor, Department of MIS, University of Dhaka Office hours: After Class / on appointment
Cell: +8801757552178 E-mail: anisur@du.ac.bd
Website: https://www.school-of-enlightenment.xyz/

Background & Objective of the Course

Operations Management is essential for understanding how businesses produce goods and services efficiently.
In the context of MIS, this course emphasizes the integration of information systems in planning, controlling,
and improving operational processes. It equips students with the knowledge to apply data-driven decision-
making, technology, and analytics to enhance productivity, quality, and supply chain performance in digitally
enabled organizations.

Course Objectives (COs)

• Understand the strategic role of operations in global business performance.
• Apply decision-making tools and models for operations planning and control.
• Analyze and design efficient production and service processes.
• Evaluate sustainability and supply chain considerations in operations.
• Utilize technology and big data in improving operations and supply chain performance.

Text
Jay Heizer, Barry Render, Chuck Munson (2020). Operations Management: Sustainability and Supply Chain
Management (12th Global Edition). Pearson

Reference(s)
▪ Stevenson, W. J. (2020). Operations Management (14th Edition). McGraw-Hill Education.
▪ Russell, R. S., & Taylor, B. W. (2019). Operations and Supply Chain Management (9th Edition). Wiley.
▪ Krajewski, L. J., Ritzman, L. P., & Malhotra, M. K. (2022). Operations Management: Processes and Supply
Chains (13th Edition). Pearson.

Methodology
▪ Lecture and experiential learning methods will be applied to create a better learning environment for the
students.
▪ Quizzes will be taken regularly online or offline basis.
▪ I prefer e-mail communication. In the case of emergency, contact through cell phone. The E-mail subject
line should include DU-MIS-OM: ………….
▪ Form a group of five (5) for case analysis and other class purposes. Submit the case analysis in MEMO
format. The analysis should not include more than two pages typed in 1 line spacing, Times New Roman,
and Fort size 12. However, you can have an appendix.
▪ Plagiarism will be severely penalized. In addition, zero Tolerance is the norm in the case of academic
misconduct or dishonesty, or cheating. This means helping other students cheat in examinations,
reproducing the work of others as one's work, and fabricating or falsifying any information with the intent
to deceive, forgery, alteration, or misuse University documents, records, and identity.
▪ Group Presentation Guidelines: Prior to the final exam, each student group will deliver a presentation
on a topic assigned by the course instructor. Each group will consist of 5 members, and topics will be
related to contemporary issues in Operations Management, including applications of MIS and analytics. On
the presentation day, each group must submit a team member list along with a declaration of individual

1
 contribution percentages, which must sum up to 100%. The contribution report will influence individual
presentation scores.
▪ The distribution of marks is as follows:

Assignments, homework, case studies, presentations, class attendance, and 10

participation, etc.
Midterm Examination (2× 15) 30
Comprehensive Semester Final Examination 60
Total 100

Grading
Score /Marks 80 75 70 65 60 55 50 45 40 0
Grade Letter A+ A A- B+ B B- C+ C D F
Grade Point 4.00 3.75 3.50 3.25 3.00 2.75 2.50 2.25 2.00 0.00

Course Learning Outcomes (CLOs):

CLO Code Course Learning Outcomes (CLOs) Bloom’s Level Assessment Methods
CLO1 Explain key concepts and functions in Remembering, Quizzes, Midterm 1
operations management Understanding
CLO2 Apply forecasting, process design, and Applying, Analyzing Assignments,
capacity planning tools Midterm 1
CLO3 Solve problems related to inventory, Applying, Analyzing Midterm 2, Case
location, and layout decisions Studies
CLO4 Evaluate strategies for supply chain, lean Evaluating Final Exam,
operations, and sustainability Presentations
CLO5 Analyze the role of big data in operations Analyzing, Evaluating Final Exam, Project
decision-making

Program Learning Outcomes (PLOs)

• PLO1: Business Knowledge – Demonstrate knowledge of business concepts and functions.
• PLO2: Critical Thinking – Apply analytical and critical thinking skills in decision-making.
• PLO3: Problem Solving – Solve business problems using appropriate tools and techniques.
• PLO4: Communication – Communicate effectively in both oral and written formats.
• PLO5: Ethics and Social Responsibility – Recognize ethical and social responsibility in business settings.
• PLO6: Technology Usage – Utilize information technology effectively for business solutions.
• PLO7: Teamwork – Work effectively in team environments.

Mapping of CLOs to PLOs

CLOs PLO1 PLO2 PLO3 PLO4 PLO5 PLO6 PLO7
CLO1 ✔️
CLO2 ✔️ ✔️
CLO3 ✔️ ✔️ ✔️
CLO4 ✔️ ✔️ ✔️ ✔️
CLO5 ✔️ ✔️ ✔️ ✔️ ✔️

Lecture Schedule**
Week Chapters Topics CLOs Teaching Methods Assessment Tools
1 Chapter 1 Operations and Productivity CLO1 Lecture, Discussion Quiz
2 Chapter 4 Forecasting CLO2 Lecture, Examples Assignment
3 Chapter 5 Design of Goods and Services CLO2 Lecture, Case Study Group Activity
4 Chapter 6 Managing Quality CLO2 Lecture, Examples Midterm-1 Review
Midterm-1
5 Chapter 6s Statistical Process Control CLO2 Hands-on, Tutorial
Preparation
CLO1,
6 -- Midterm-1 (Ch. 1, 4, 5, 6, 6s) Exam Test
CLO2
7 Chapter 7 Process Strategy CLO3 Lecture, Discussion Case Analysis
Capacity and Constraint
8 Chapter 7s CLO3 Group Work Quiz
Management
9 Chapter 8 Location Strategies CLO3 Lecture, Examples Assignment

2
Week Chapters Topics CLOs Teaching Methods Assessment Tools
10 Chapter 9 Layout Strategies CLO3 Lecture, Simulation Midterm-2 Review
11 Chapter 12 Inventory Management CLO3 Problem Solving Midterm-2 Prep
Test
12 -- Midterm-2 (Ch. 7, 7s, 8, 9, 12) CLO3 Exam
13 Chapter 14 Supply Chain Management CLO4 Case Study, Lecture Project Briefing
14 Chapter 15 Supply Chain Logistics CLO4 Lecture, Examples Group Discussion
15 Chapter 16 JIT, Lean Operations CLO4 Workshop, Debate Quiz
16 Chapter 17 Maintenance and Reliability CLO4 Lecture, Review Assignment
Big Data in Application of Big Data Seminar,
17 CLO5 Final Exam Review
OM Analytics in OM Presentation
18-19 Presentation Assigned by Professor CLO7 Group Work Project Evaluation
Final Exam (All + Ch. 14–17,
20 -- All Exam Written Test
Big Data)

** The contents may be changed with updated course materials and will be informed to the students.

"I never teach my pupils; I only attempt to provide the conditions in which they can learn."
Albert Einstein
"Tell me, and I'll forget; show me, and I may remember; involve me, and I'll understand."
Chinese Proverb

Wishing you all the best and an enjoyable semester