Scribd
Upload
22 views

Understanding Service Applications

The document outlines strategies for hiring, training, and empowering staff in the hospitality industry to enhance customer experiences. Key attributes for ideal staff include multifaceted skills, reliability, and strong customer service abilities. It emphasizes the importance of employee motivation, effective training, and safety preparedness to ensure a consistent and high-quality service environment.

Uploaded by

shielaperez0925
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
22 views

Understanding Service Applications

The document outlines strategies for hiring, training, and empowering staff in the hospitality industry to enhance customer experiences. Key attributes for ideal staff include multifaceted skills, reliability, and strong customer service abilities. It emphasizes the importance of employee motivation, effective training, and safety preparedness to ensure a consistent and high-quality service environment.

Uploaded by

shielaperez0925
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 17

Hiring and training dedicated staff is key.

Motivated employees improve


customer experiences. Empowerment leads to higher job satisfaction. This
presentation covers essential strategies.

preencoded.png
Ideal Staff Attributes

1 Multifaceted Skills 2 Customer Service


Wide knowledge base and High level of service and
willingness to learn. interpersonal skills.

3 Reliability
Punctual, trustworthy, and energetic.

preencoded.png
Interview Key Qualities
Teamwork
Assess ability to work as part of a team.

Motivation
Determine genuine desire to join your team.

Ambition
Understand long-term career goals.

preencoded.png
Initial Training

Cash Handling Product Training Customer


Service
Proper procedures for Specifics on cocktails
managing money. and other products. Meeting and greeting
customers effectively.

preencoded.png
Cross-Training Benefits
Positive Attitudes Versatility Upselling

Keeps staff from getting bored, reduces Staff can cover multiple roles when Improves customer service and
turnover. needed. profitability.

preencoded.png
Employee Empowerment
Expedited Response Improved Morale
Faster handling of customer Increases job satisfaction and
complaints. motivation.

Better Service
Enables frontline staff to make decisions.

preencoded.png
Empowerment Strategies

1 Define Standards
Clearly set service standards for guidance.

2 Role-Play
Practice service scenarios with employees.

3 Reward Decisions
Recognize effective choices by staff.

preencoded.png
Motivating Employees

Praise Work 1 Recognize Achievements


2

4
Offer Feedback Reward Effort
3

preencoded.png
Key Takeaways

1 Hire Carefully
Focus on key attributes and motivations.

2 Train Thoroughly
Cover all aspects of the job and service.

3 Empower Staff
Enable decision-making for better service.

4 Motivate Always
Recognize and reward hard work and effort.

preencoded.png
MANAGING SERVICE STAFF

Explore key aspects of hospitality. Learn about hiring, training, and


managing staff. Discover how to create exceptional guest experiences.

preencoded.png
Customer Service Essentials

1 Friendliness 2 Communication 3 Patience


Staff must be welcoming and Employees need to be good Hotel staff members need to be
approachable. communicators. patient.

preencoded.png
Training & Development
Company Culture Talent Development Problem Solving
Training ensures consistent guest Training helps identify talent for Staff learns to resolve issues
experiences. advancement. effectively.

preencoded.png
The Company Culture
Consistent Experience Chain Consistency

Training ensures consistent guest experiences. Chains need to reflect the same culture.

preencoded.png
Developing and Training
Talent

Basic skills include Also involves Diversity training is


communication. teamwork training. also important.

preencoded.png
Problem Solving and Service

Great Service Problem Resolution Guest Satisfaction


Amazing experiences are the goal. Resolve problems in a friendly way. Guest feels satisfied about the
solution.

preencoded.png
Hiring and Managing
Ideal Individuals 1
Commitment to the industry is key.

2 Staff Retention
Retaining staff is crucial for success.

Richard Branson 3
"Train people well enough so they can leave."

preencoded.png
Safety and Security

2 First Aid

Staff Training
1

Natural Disasters
3

Staff should be trained as to the basics of safety. Many having the ability to perform first aid and CPR If necessary. The hospitality
industry must also prepare staff and develop plans in the event of natural disasters and potential terrorist activity.
preencoded.png

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy