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Doubts

The document contains a series of queries and incident reports related to engineering assignments, joint visits, and CAMC approvals for faulty equipment. It highlights issues with application performance, electrical problems, and ownership changes of pumps. Specific incident IDs and customer details are provided for tracking and resolution purposes.

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heenasonijpr
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10 views2 pages

Doubts

The document contains a series of queries and incident reports related to engineering assignments, joint visits, and CAMC approvals for faulty equipment. It highlights issues with application performance, electrical problems, and ownership changes of pumps. Specific incident IDs and customer details are provided for tracking and resolution purposes.

Uploaded by

heenasonijpr
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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___________________________________________________________________________________

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DOUBTS
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✯ Please assign to Engineer under PM call ?? Mail shared to VCC Compulsory?


✯ How to assign a ticket for Joint Visit ?? Is Automation Engineer details provided
by SDWAN RE ?? and who will discuss about the Timing of JV ?
✯ CAMC -- Router and adaptor had gone faulty due to Router was connected on Raw
power. Who will approve CAMC. What is the Process ?
✯ OLD pump is temp closed as Pump Ownership changed to New RO detail i.e. Mittal
Petro Services Adhoc (374010)
✯ What is the Value of Proper Voltage ?? How to find the Values ??
EN :
PN :
PE :

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Incident-ID : IN270125-0004581

Customer facing application issue. Please assign to Engineer under PM call. Joint
visit with the automation Engineer tomorrow(29-Jan-25)
Assign to FS. Mail shared to VCC
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Incident-ID : IN270125-0002050

Please alling engineer at site. for a joint visit the automation team. because the
when connecting the SDWAN LAN to FCC server
then the pump supply is stopped FLT already done with Jitendra Mali 8209178507
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Incident-ID : IN240125-0002598

Please escalate to FS. for a joint visit the automation team having issue in the
POS Transaction FLT alraedy done with Jitendra Mali 8209178507
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Incident-ID : IN200125-0003722

As per Customer Mr.Lokesh Kumar 8384858087 his application not working properly in
sdwan so Joint Visit Required with Automation engineer
by tomorrow morning 11:00am.
Please log a PM call.
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Incident-ID : IN110125-0001735

CAMC Feedback: This is to inform that Eng. Krunal visited the site and found that
Router and adaptor had gone faulty due to Router was connected on Raw power and Raw
power voltage is not proper (EN:-33),(PN:-252),(PE:282) hence modem and adaptor
will be replaced on CAMC basis. same has been informed to customer Mr. Kishan-
7096633091 on Dt. 15-Jan-25 at 12:49 pm. Remarks: HW will be replace under CAMC
after getting confirmation about voltage resolution with snaps on mail and UPS
power point also require near by Router for plug in Router plug.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Incident-ID : IN250125-0002129

From: Vijay Kumar [mailto:helpdeskkar@Accelits.com]


Sent: 28 January 2025 12:16
To: 'Vinayak Bhat' <vinayak.bhat@hughes.in>; 'SHINO R' <shino.r@hughes.in>; 'SD
South' <sdsouth@hughes.in>;
'CCF DESK' <ccfdesk@hughes.in>; 'Amit Kumar1' <o4706@os.hughes.in>
Cc: 'vcc' <vcc@hughes.in>; 'Chandrakanth Pawar' <chandrakanth@accelits.com>;
'Tippu' <tsmkar@accelits.com>;
'MohammedAmithS' <amith.s@accelits.com>; 'southrsm' <southrsm@accelits.com>

Subject: IN250125-0002129, IWABLR474 || CAMC approval required

Dear vinayak sir & Shino sir,

Please find the attached snaps and request you to provide approval for CAMC as FE
Nagaraj visited the site and found that the Router is faulty
due to an Electrical issue in site.
Site code : IN250125-0002129, IWABLR474
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Incident-ID : IN210125-0003923

Joint Visit required with Automation Fe .Kindly assign to FS .


Automation FE Contact - Sailesh (093484 30647)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Incident-ID : IN100125-0002680

OLD pump is temp closed as Pump Ownership changed to New RO detail i.e. Mittal
Petro Services Adhoc (374010) and Shifting process done with concern DO office with
IOCL and waiting for approval to process further

Note:confirmation done by FO Sir Sh. Hemant 9510943995 @ 13-01-25 1110 Hrs.

This is the format and response on given number ask customer to check their Call
log and confirm If miscall is not there from 01244299063

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