Gem 511687795558769 14022025
Gem 511687795558769 14022025
.सं.|S.No परे षती नाम & पता|Consignee Name & Address सेवा ववरण|Service Description
संपक|Contact : -
ईमेल आईडी|Email ID : osstoreopt@nwr.railnet.gov.in
जीएसट आईएन|GSTIN : -
1 Facility Management Service- Manpower based (Version 2) - Commercial; O&M of Civil Work; Unskilled
पता|Address : North Western Railway Head Quarters,
Near Jawahar Circle, Jagatpura, Jaipur-17,
JAIPUR CITY (EAST), RAJASTHAN-302017, India
संपक|Contact : 0141-2725990-
ईमेल आईडी|Email ID : harkesh.1418@gov.in
जीएसट आईएन|GSTIN : -
2 Facility Management Service- Manpower based (Version 2) - Commercial; O&M of Civil Work; Unskilled
पता|Address : North Western Railway Head Quarters,
Near Jawahar Circle, Jagatpura, Jaipur-17,
JAIPUR CITY (EAST), RAJASTHAN-302017, India
संपक|Contact : - Facility Management Service- Manpower based (Version 2) - Commercial; O&M of Civil Work; Skilled
ईमेल आईडी|Email ID : jecdrgjp@nwr.railnet.gov.in
Facility Management Service- Manpower based (Version 2) - Commercial; O&M of Civil Work; Skilled
3 जीएसट आईएन|GSTIN : -
पता|Address : DRM OFFICE, JAIPUR,
Facility Management Service- Manpower based (Version 2) - Commercial; O&M of Civil Work; Unskilled
JAIPUR (WEST), RAJASTHAN-302006, India
संपक|Contact : - Facility Management Service- Manpower based (Version 2) - Commercial; O&M of Civil Work; Skilled
ईमेल आईडी|Email ID : ssewckmnc@nwr.railnet.gov.in
जीएसट आईएन|GSTIN : -
4
पता|Address : OFFICE OF CONSTRUCTION NEAR
Facility Management Service- Manpower based (Version 2) - Commercial; O&M of Civil Work; Unskilled
KUCHAMAN CITY (KMNC) RLY STATION-341508,
Nagaur, RAJASTHAN-341508, India
* जसके नाम के प म GST/TAX इनवॉइस पेश कया जाएगा|GST / Tax invoice to be raised in the name of - Buyer
सेवा ारंभ दनांक (नवीनतम) |Service Start Date (latest by): 20-Feb-2025 सेवा समा त त थ|Service End Date : 19-Feb-2026
Experience 0 to 3 Years
Zipcode NA
District NA
Experience 0 to 3 Years
Zipcode NA
District NA
Experience 0 to 3 Years
Zipcode NA
District NA
Experience 0 to 3 Years
Zipcode NA
District NA
Experience 0 to 3 Years
Zipcode NA
District NA
Experience 0 to 3 Years
Zipcode NA
District NA
Experience 0 to 3 Years
Zipcode NA
District NA
सभी शु क और कर स हत कुल अनुबंध मू य|Total Contract Value Including All Duties and Taxes(INR) 5580978.19
1 Agreement Overview
This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between the buyer and Facility Management Services (FMS) Service provider. The purpose of this agreement
is to facilitate implementation of facility management services at the buyer’s premises or any other premises designated by buyer. This Agreement outlines the scope of work, buyer’s
obligations, special terms and conditions related to service delivery and payment of services for mutual understanding of the stakeholders. The Agreement remains valid till completion of
scope of services or end of contractual duration (whichever is earlier) unless either superseded by a revised agreement mutually endorsed by the stakeholders or terminated by either of the
parties thereof.
The Services contracts placed through GeM shall be governed by following set of Terms and Conditions:
The above terms and conditions are in reverse order of precedence i.e. ATC supersedes Service specific STC which supersede GTC, whenever there are any conflicting provisions. The above
set of terms and conditions along with scope of work and service level agreement as enumerated in the document shall be construed to be part of the Contract between Buyer and Service
Provider. The service will be provided in bid only mode.
1. Provide clear reference to service ownership, accountability, roles and responsibilities of both parties
2. Present a clear, concise and measurable description of services offered to the buyer
Establish terms and conditions for all the involved stakeholders, it also includes the actions to be taken in case of failure to comply with conditions specified
1. To ensure that both the parties understand the consequences in case of termination of services due to any of the stated reasons
The agreement will act as a reference document that both the parties have understood the above-mentioned terms and conditions and have agreed to comply by the same. The agreement
can also be revised/ modified on mutual consent of the stakeholders.
3 Parties to the Agreement
The main stakeholders associated with this agreement are below-
1. Buyer: Buyer is responsible to provide clear instructions, approvals and timely payments for the services availed
2. Service Provider: Service provider is responsible to provide all the required services in timely manner. Service provider may also include seller, any authorized agents, assignees,
successors and nominees as described in the agreement
The responsibilities and obligations of the stakeholders have been outlined in this document. The document also encompasses service level/ penalties in case of non-adherence to the
defined terms and conditions. It is assumed that all stakeholders have read and understood the same before signing the document.
4 Scope of Services
This service deals with hiring of facility management services which encompasses all activities related to keeping a complex operating with all its infrastructural and maintenance related
requirements. This service includes multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology.
It typically includes a wide range of function and support services such as housekeeping, security, property or building management, basic engineering services, mail and messenger
services, records management, safety and other support duties.
Type of Model: This service offering can be availed basis three models namely (i) manpower, (ii) outcome (area) based and (iii) hybrid (which is combination of both manpower and
outcome). The services need to be provided basis the model selected.
Manpower based model: Service provider will deploy manpower for rendering selected services as per the roles/ manpower profiles selected by buyer.
Outcome (area) based model: Service provider will deploy manpower basis his estimate depending on the information of premises and services selected by buyer. Buyer may
mention the minimum assured manpower required for a service.
Hybrid model: Service provider needs to provide some services on manpower-based model while some on outcome (area) based depending on the selection of buyer during bid.
Types of Services: This service offering provides multiple services under a single contract for professional maintenance and upkeep of the property (commercial, residential, hospitality,
healthcare, industrial, etc.). Buyers of this service will have the option to choose the type of service and service components as per their requirement, for which the following categories
have been defined:
· Laundry Services
· Regular work of Guest House/ Hostel (Hospitality) (such as porter services, lift man, etc.)
· Physical Security
· Parking Management
2 Security Services
· CCTV Control & Operations
· Gardening
3 Horticulture Services
· Landscape
· Preparing and carrying the patients for operations, laboratory, X-ray and other
4 Services · Carrying and transporting patients to various wards/ departments in the hospital
· Bedbug control
· Disinfestation
· Rodent control
· Cockroach control
· Fumigation
· Pest proofing (Pest proofing is closure of holes and cracks that may potentially cause
# Services Service Component
pest infestation)
· Carpentry
· Masonry
6 O&M of Civil Work
· Painting
· Sewer/ Drainage
· Plumbing
· Water Supply
· Lift
· DG Sets
· HVAC
· Transformers
Manpower Required: Service provider shall provide manpower based on buyer’s selection of manpower profile, quantity and skill level. Buyers of this service will have the option to choose
the type of manpower as per their requirement.
Service provider is responsible for co-ordination and management of delivery of services from AMC vendors/suppliers/contractors, therefore for ensuring safety compliance by them,
FMC is required to monitor the delivery of service and report client in case of non-compliance of safety requirements immediately
1. The manpower deployed should maintain polite & courteous behavior towards the buyer. “Misbehavior” which may include, but not limited to, consumption of alcohol during or prior
to duty, denial of duty during service hours as defined by user, use of abusive language, theft, shall attract penalties as per provisions of the contract.
Service provider shall not deploy any manpower that is ailing from any contagious disease
1. Service provider shall verify the character & antecedent of manpower to be deployed.
2. The persons deployed during the course of their work shall perform integrity to the Buyer and shall not disclose/ share any qualified documents and information which they are not
supposed to divulge to Service Provider/ third parties.
3. Service provider shall indemnify the buyer against all the losses, injuries and any kind of damage arrived due to its activities
The buyer will in no way be responsible for violation of labor laws and /or infringement of any other law for the time being in force, either by the manpower provided or by the
service provider.
The attendance of the employees will be entered in the register provided by the Service Provider and/or in the Aadhaar based Biometric attendance system at the Buyer’s premises.
The persons deployed should be polite, cordial and efficient while handling the assigned work and their actions should promote good will and enhance the image of the Corporation
or office concerned. The Service Provider shall be responsible for any act of indiscipline on the part of the persons deployed.
1. Service Provider shall ensure that all the relevant licenses / registrations / permissions which may be required for providing the services are valid during the entire period of the
contract; failing so shall attract the appropriate penalties. The documents relevant in this regard shall be provided by the Service Provider to the Buyer on demand.
2. Service Provider shall be required to keep the Buyer updated about the change of address, change of the Management etc. from time to time.
3. As per DoE OM No.F.6/1/2023-PPD dated 6th January 2023, the minimum service charges for Manpower Outsourcing Services has been fixed as 3.85%. The
contracts concluded through this service shall be in compliance with the above mentioned OM.
Service provider will be required to submit list of the manpower being deployed with photo ID, address proof, police verification certificate and educational qualifications before
deputing the workers. The service provider shall be solely responsible for the credentials/ acts of his staff /workers
1. The service provider shall provide at his own cost proper uniform and badges and photo identity cards to the manpower deployed.
2. In an event that, for any reason, the manpower provided change their contact number during the tenure of the contract then service provider will immediately notify the buyer of
the above change.
3. The service provider shall be responsible for ensuring compliance with the provisions related to Labour Law [Central/State] and specially Workmen Compensation Act, EPF Laws, ESIC
Laws, Income tax laws and Minimum Wages Laws, Contract Labour (Regulation & Abolition) Central Rules, 1971 and any other relevant acts as applicable at present or in future
during the tenure of the contract and as may be enforced from time to time. Onus of compliance of all the applicable Laws/Acts/Rules shall rest with the service provider only and
the buyer will not be liable in any manner.
Service Provider shall produce to the Buyer the details of payments of statutory benefits like bonus, leave, relief etc. from time to time to its personnel.
Service Provider shall cover all its personnel under the relevant laws of EPF, Labor, ESIC etc. Proof of the same should be submitted by the Service Provider.
1. Service Provider shall submit a copy of wages sheet showing monthly wages paid to its personnel.
2. Service Provider shall cover its personnel for personal accident and death whilst performing the duty and the Buyer shall own no liability and obligation in this regard.
3. Service Provider shall also provide at its own cost all benefits statutory or otherwise to its deployed personnel and the Buyer shall not have any liability whatsoever on this account.
Service provider shall employ only manpower who has completed eighteen years of age and not above 65 years of age
The Service Provider shall provide the documentary proof for the qualifications and experience of the manpower deployed by them. The bio-data, qualification and experience of the
said manpower should be certified by the Service Provider.
The Service Provider shall not deploy or shall discontinue deploying the person(s), if desired by the Buyer and must ensure prompt replacement of the personnel without any
additional cost to the Buyer. The personnel being deployed shall ordinarily be continued and should not be changed without written intimation and consultation with Buyer.
1. The Service Provider would be bound by the conditions with regard to police verification of the deployed staff and their medical fitness.
Adequate supervision shall be provided to ensure correct performance of the services in accordance with the prevailing requirements agreed upon between the two parties.
In an event that service provider fails to deliver or fails to carry out tasks as per schedule due to absence of personnel or any other reasons, the Service Provider at his own cost
shall make alternate arrangement by providing similar manpower for which agreement is entered into, without any extra charges. Failure to do so will evoke penalty then buyer shall
have right to recover damages as per the provisions of the contract.
The service provider shall be personally responsible for any theft, misconduct and /or disobedience on the part of personnel so provided by him.
The working hours and days of the manpower will be as per the existing applicable rules of the respective Central/State Government organizations. However, they have to work on
holidays, if necessary and required based on demand of work.
6 Buyer's Obligations
1. The location for reporting shall be provided by the buyer to the service provider.
2. Buyer must immediately report to the designated representative of the Service Provider for any problems, complaints, incidents or accidents that occur during the contract including
any form of inappropriate behavior/ improper uniform by the personnel.
3. Buyer shall notify the Service Provider of any dishonest, wrongful or negligent acts or omissions of its personnel or agents in connection with the services as soon as possible after
the buyer becomes aware of them.
4. Buyer may calculate their requirement of resources based on 8 hours per shift. For example, to hire a security personnel for a month (i.e. thirty service days) to offer the services for
24 hours on a 3-shift basis, the required number of resources would be 3 personnel for the month.
5. In case of any changes in the minimum wages or any statutory wage component as per the Applicable Laws during the Contract period, the Buyer shall pay the Service Provider the
differential amount in wage.It is clarified that such increase in the wages will not have any impact on the service charges. The total value of the service charge to be paid by the
buyer to service provider shall remain same as per the original contract value.
6. In case, a Buyer has selected the option in the bid for retention of existing resources of previous/existing service provider, then the new service provider is required to retain those
resources as mentioned in the bid document. In such case, the Buyer shall be responsible for ensuring the compliance with eligibility requirements of those resources as per the
contract. Further it is the buyer's responsibility to provide requisite documentation & other details pertaining to EPF, ESIC, etc. required for onboarding of such resources with the
new service provider. Police verification of such retained resources, if required, will be the responsibility of the Buyer. The new service provider will not charge anything from the
retained resources for onboarding on their payroll.
7 Service Tracking
Tracking of services ensures quality of service delivery in time bound manner, effective service tracking helps in analyzing Service Provider’s performance as well as Buyer’s timely inputs
for services and leads to immediate actions against the defaulters if any. Service tracking shall be mandatory for the both Buyer and Service Provider, non-tracking of the same may lead to
a fine/ penalty on either party.
7.1 Logbook
1. The service provider shall maintain registers and checklists for each activity and the work done by each of the personnel shall be recorded on a Job Card, duly signed by the buyer’s
representative. Service provider shall also submit a duly singed comprehensive report every month, detailing the services performed during the month.
2. The service provider shall thereafter update the logbook on the GeM portal as per the logbook process flow.
Once the service provider updates the logbook online, the Buyer shall either accept or reject these entries within the prescribed time lime. The buyer will also record the any service
non delivery or non-performance issues, and subsequent penalties Failure to take action on logbook entries updated by service provider shall be deemed as accepted
1. The Service Provider can raise an issue against the rejection of any entry by the buyer within prescribed timelines of such rejection with the designated representative of the Buyer.
Cancellation of the
contract with cancellation
If employee is found charges @ 10% of the
disclosing any confidential order value along with
3 information/ document to recovery of losses caused
the Service Provider/ any (if any) and legal action
third parties against the Service
Provider depending on the
gravity of the act
Immediate payment in
actuals, equivalent to the
Immediate payment in value of the article theft/ lost/
If the employee is found actuals, equivalent to the damaged. Replacement of Cancellation of the contract
responsible for any theft, value of the article theft/ employee within 2 days/
4 with cancellation charges @
loss of material/ articles lost/ damaged. cancellation of contract as 10% of the order value
and damages Replacement of employee decided by the buyer
within 2 days depending on the gravity of
the act.
Warning/ counselling/
Immediate replacement of
Warning/ counselling of
If the employee is found employee within 2 days as Cancellation of the contract
employee as decided by
5 responsible for decided by the Buyer and with cancellation charges @
the Buyer depending on
disobedience/ misconduct Warning to Service Provider 10% of the order value
the gravity of the act
depending on the gravity of
the act
Penalties for a specific month / period shall be capped at 10% of bill generated for that month / period.
If any SLA is breached beyond 3 instances in any billing period, then same shall be treated as a breach of contract and buyer will have full rights to terminate the contract after
giving a notice of 30 days.
9 Payment Terms
This section provides details about the terms and conditions of payment towards the services, it may also include deduction of payment in case of faulty service.
1. Service Provider shall also deposit EPF and ESI of both employer and employee share within 15th day of the month of payment for the support staff engaged from their account and
prefer the bill to the Buyer Department for reimbursement of employer share only.
2. Employers share of EPF & ESI actually deposited to the respective authorities with proof of deposit of both employee and employer share by the end of the second week of the
succeeding month. Employee share of EPF and ESI contribution shall be recovered from the gross remuneration & balance amount is to be released to the persons employed.
3. The Service Providing Agency shall furnish statement of amount paid for the month to the persons deployed along with cheque number and date and Bank account from which the
payment has been made. Service Providing agency is to furnish copy of bank statement in support of amount paid as and when required by Buyer Departments.
The Service Provider shall be responsible for timely payment of take-home remuneration to the supporting staff and deposit of EPF and ESI (both employee and employer share),
failing which a penalty will be deducted.
The Service Provider shall submit before the Buyer Department, one copy of the return within 7 days from the date of filing of monthly / quarterly / half yearly / annual return if any
before the EPF and ESI authorities.
1. The payment to the Service Provider will be made on monthly and quarterly basis, depending upon the actual duration of the services rendered as per order.
2. Any violation of contractual obligations by the Service Provider/employee shall attract penalties as mentioned against each obligation. The Service Provider confirms and agrees that
penalty whenever becomes payable, the same shall be deducted by the user department from the payments due to the Service Provider.
3. All applicable taxes and duties except GST, shall be payable by the Service Provider and the Buyer shall not entertain any claims whatsoever with respect to the same. The Service
Provider shall pay the GST and the price quoted is inclusive.
The Service Provider shall ensure payment regularly for the deployed manpower to their entitlements like monthly salaries/wages etc. and submit the documentary proof of the
salary paid as per the terms and conditions of the contract. Bill for the subsequent month will be paid only after submission of certificate of disbursement of wages of previous
month.
In case of any changes in the minimum wages as per the Applicable Laws during the Contract period, Buyer shall pay the Service Provider the difference in wage from the amount
mentioned in the contract on pro rata basis.
The cost of the Contract shall be valid for initial contract period. No price escalation, other than minimum wages revision, shall be entertained by the Buyer during the period.
Payment will be made through bank transfer only, in no circumstance cash/ cheque payment will be made.
“d” = “bp” + “esi” + “pf” + “edli” + “bonus” + “admin” + “nm1” + “nm2” + “nm3”
Where,
“bp” = Basic dailywage (INR) exclusive of GST
“pf” = Provident Fund (INR Daily)
“edli” = EDLI (INR Daily)
“esi” = ESI (INR Daily)
“bonus” = Bonus (INR Daily)
“admin” = EPF Admin Charge (INR Daily)
“nm1” = Optional Allowance 1 (INR Daily)
“nm2” = Optional Allowance 2 (INR Daily)
“nm3” = Optional Allowance 3 (INR Daily)
“m” = Cumulative Cost (INR Daily)
8.2 Total: -
10 Amendment of Contract
During service delivery period some conditions may occur when the Buyer and/ or Service Provider may require to amend the Agreement, some of such conditions may be as followed-
1. Amendment of the Contract after event of Force Majeure: In case of occurrence of any exceptional event/ circumstance which has affected either party directly to perform the
agreed services, the agreement can be amended. However, cause, evidence and nature of such effect shall be notified to the other party.
2. Amendment in statutory variations: All statutory variations leading to increase in the cost of the contract will be debited to the buyer accounts.
Variation of the Contract as per both parties’ consent: Variation of the Contract shall be done as per mutual consent of both parties; no party shall be made liable to pay/ get any
compensation for agreement amendment. The variation in the contract can be through the following, however, the variation put together shall not reduce or exceed 25% of contract
value:
1. Increase or decrease in the manpower requirement or services to be provided
2. Increase or decrease in duration of contract
11 Termination of Contract
The Agreement shall be come to an end either on completion of the Contract Period or shall be terminated for the following reasons:
1. Mutual consent: The contract may be terminated based on mutual consent in case the services are no longer required. Termination based on mutual consent will not attract any
penalties or shall not be liable for any extra payments other than payment of invoices raised till the time of termination including notice period.
2. Breach of contractual obligations: Any incidents considered as the breach of contract will result in immediate termination of services. The Buyer shall have the right to terminate the
Contract effective immediately by giving written notice to the Service Provider if, the Service Provider breaches a material provision of this Contract where that breach is not
capable of remedy; or if the Service Provider breaches any provision of this Contract and fails to remedy the breach within 14 days after receiving notice requiring it to do so.
Breach of SLAs: The contract may also be terminated if i) the cumulative penalties rise to 10% of the contract value ii) repeated breach of any SLA beyond 3 instances as per buyer
discretion.
However, termination of this Contract shall not affect any accrued rights or remedies of either party.
बोली लगाने वाले को बोली के नयम और शत के अनुसार लागू ईपीबीजी तुत करना होगा |The bidder shall furnish ePBG as applicable as per bid's terms and conditions
1.1 This contract is governed by the General Terms and Conditions , conditions stipulated to this Product/Service as provided in the Marketplace.
1.2 This Contract between the Seller and the Buyer, is for the supply of the Goods and/ or Services, detailed in the schedule above, in accordance with the General Terms and Conditions (GTC)
unless otherwise superseded by Goods / Services specific Special Terms and Conditions (STC) and/ or BID/Reverse Auction Additional Terms and Conditions (ATC), as applicable
1.3 All GeM Sellers / Service Providers are mandated to ensure compliance with all the applicable laws / acts / rules including but not limited to all Labour Laws such as The Minimum Wages Act,
1948, The Payment of Wages Act, 1936, The Payment of Bonus Act, 1965, The Equal Remuneration Act, 1976, The Payment of Gratuity Act, 1972 etc. Any non-compliance will be treated as
breach of contract and Buyer may take suitable actions as per GeM Contract.
2.1 Generic:
OPTION CLAUSE: The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, contract
quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration
2.2 Generic:
Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid.
2.3 Certificates :
Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any.
2.4 Payment :
PAYMENT OF SALARIES AND WAGES: Service Provider is required to pay Salaries / wages of contracted staff deployed at buyer location first i.e. on their own and then claim payment from Buyer
alongwith all statutory documents like, PF, ESIC etc. as well as the bank statement of payment done to staff.
FA&CAO/C/NWR/Jaipur
payable at
Jaipur
.
Bidder has to upload scanned copy / proof of the DD along with bid and has to ensure delivery of hardcopy to the Buyer within 5 days of Bid End date / Bid Opening date.
. The bank should certify on it that the deposit can be withdrawn only on the demand or with the sanction of the pledgee. For release of EMD, the FDR will be released in the favour of the bidder by
the Buyer after making endorsement on the back of the FDR duly signed and stamped along with covering letter. Bidder has to upload scanned copy/ proof of the FDR along with bid and has to
ensure delivery of hardcopy to the Buyer within 5 days of Bid End date/ Bid Opening date
FA&CAO/C/NWR/Jaipur
payable at
Jaipur
.
Bidder has to upload scanned copy / proof of the BC along with bid and has to ensure delivery of hardcopy to the Buyer within 5 days of Bid End date / Bid Opening date.
FA&CAO/C/NWR/Jaipur
payable at
Jaipur
. After award of contract, Successful Bidder can upload scanned copy of the DD in place of PBG and has to ensure delivery of hard copy to the original DD to the Buyer within 15 days of award of
contract.
FA&CAO/C/NWR/Jaipur
A/C (Name of the Seller). The bank should certify on it that the deposit can be withdrawn only on the demand or with the sanction of the pledgee. For release of Security Deposit, the FDR will be
released in favour of bidder by the Buyer after making endorsement on the back of the FDR duly signed and stamped along with covering letter. Successful Bidder has to upload scanned copy of
the FDR document in place of PBG and has to ensure delivery of hard copy of Original FDR to the Buyer within 15 days of award of contract.
29. Availability of office of service provider be in Rajasthan and documentary evidence to be submitt
ed else bid shall be summarily rejected.
30. If the minimum wages is updated as per the Office of Chief Labour Commissioner (Central), Ministry
of Labour and Employment GOI before the bid opening then the contractor shall bid the rates consid
ering updated minimum wages.
31. Bidder shall submit an undertaking for following minimum wages act and all the other statutory rul
es and regulations issued by Central/ State Government.
Annexure-“A”
· If above details is not uploaded by the Service Provider along with bid then the bid of the service provider shall besummarily rejected.
.