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AEROSPACE AS9100® REV. D

STANDARD Issued 1999-11

Revised 2016-09

Superseding AS9100C

Technically equivalent writings

published in all IAQG sectors.

(R) Quality Management Systems - Requirements for Aviation, Space,

and Defense Organizations

RATIONALE

This standard has been revised to incorporate the new clause structure and content of ISO 9001:2015. In addition,
industry requirements, definitions, and notes have been revised in response to both ISO 9001 revisions and
stakeholder needs.

FOREWORD

To assure customer satisfaction, aviation, space, and defense organizations must provide, and continually
improve, safe and reliable products and services that meet or exceed customer and applicable statutory and
regulatory requirements. The globalization of the industry and the resulting diversity of regional and national
requirements and expectations have complicated this objective. Organizations have the challenge of purchasing
products and services from external providers throughout the world and at all levels of the supply chain. External
providers have the challenge of delivering products and services to multiple customers having varying quality
requirements and expectations.

Industry has established the International Aerospace Quality Group (IAQG), with representatives from aviation,
space, and defense companies in the Americas, Asia/Pacific, and Europe, to implement initiatives that make
significant improvements in quality and reductions in cost throughout the value stream. This standard has been
prepared by the IAQG.

This document standardizes quality management system requirements to the greatest extent possible and can be
used at all levels of the supply chain by organizations around the world. Its use should result in improved quality,
cost, and delivery performance through the reduction or elimination of organization-unique requirements, effective
implementation of the quality management system, and wider application of good practice. While primarily
developed for the aviation, space, and defense industry, this standard can also be used in other industry sectors
when a quality management system with additional requirements over an ISO 9001 system is needed.

This standard includes ISO 9001:2015 1 quality management system requirements and specifies additional aviation,
space, and defense industry requirements, definitions, and notes as shown in bold, italic text.

1With the permission of the International Organization for Standardization (ISO). The complete ISO 9001 standard can be obtained from
any ISO member or from the ISO Central Secretariat: 1, ch. de la Voie-Creuse, Case postale 56, CH-1211 Geneva 20, SWITZERLAND,
or visit www.iso.org. Copyright remains with ISO.
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TABLE OF CONTENTS

RATIONALE ........................................................................................................................................................................... 1

FOREWORD ........................................................................................................................................................................... 1

INTENDED APPLICATION .................................................................................................................................................... 5

INTRODUCTION ..................................................................................................................................................................... 5

0.1 General.......................................................................................................................................................... 5
0.2 Quality Management Principles .................................................................................................................... 6
0.3 Process Approach ......................................................................................................................................... 6
0.3.1 General.......................................................................................................................................................... 6
0.3.2 Plan-Do-Check-Act Cycle ............................................................................................................................. 7
0.3.3 Risk-Based Thinking ..................................................................................................................................... 8
0.4 Relationship with Other Management System Standards ............................................................................ 9

QUALITY MANAGEMENT SYSTEMS – REQUIREMENTS

1. SCOPE ........................................................................................................................................................ 10

2. NORMATIVE REFERENCES ..................................................................................................................... 10

3. TERMS AND DEFINITIONS ....................................................................................................................... 10

4. CONTEXT OF THE ORGANIZATION ........................................................................................................ 11

4.1 Understanding the Organization and Its Context ........................................................................................ 11
4.2 Understanding the Needs and Expectations of Interested Parties ............................................................. 12
4.3 Determining the Scope of the Quality Management System ...................................................................... 12
4.4 Quality Management System and Its Processes ........................................................................................ 12

5. LEADERSHIP ............................................................................................................................................. 13
5.1 Leadership and Commitment ...................................................................................................................... 13
5.1.1 General........................................................................................................................................................ 13
5.1.2 Customer Focus .......................................................................................................................................... 14
5.2 Policy ........................................................................................................................................................... 14
5.2.1 Establishing the Quality Policy .................................................................................................................... 14
5.2.2 Communicating the Quality Policy .............................................................................................................. 14
5.3 Organizational Roles, Responsibilities, and Authorities ............................................................................. 14

6. PLANNING ................................................................................................................................................. 15
6.1 Actions to Address Risks and Opportunities ............................................................................................... 15
6.2 Quality Objectives and Planning to Achieve Them ..................................................................................... 16
6.3 Planning of Changes ................................................................................................................................... 16

7. SUPPORT ................................................................................................................................................... 16
7.1 Resources ................................................................................................................................................... 16
7.1.1 General........................................................................................................................................................ 16
7.1.2 People ......................................................................................................................................................... 17
7.1.3 Infrastructure ............................................................................................................................................... 17
7.1.4 Environment for the Operation of Processes .............................................................................................. 17
7.1.5 Monitoring and Measuring Resources ........................................................................................................ 17
7.1.6 Organizational Knowledge .......................................................................................................................... 18
7.2 Competence ................................................................................................................................................ 19
7.3 Awareness .................................................................................................................................................. 19
7.4 Communication ........................................................................................................................................... 19
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7.5 Documented Information ............................................................................................................................. 20

7.5.1 General........................................................................................................................................................ 20
7.5.2 Creating and Updating ................................................................................................................................ 20
7.5.3 Control of Documented Information ............................................................................................................ 20

8. OPERATION ............................................................................................................................................... 21
8.1 Operational Planning and Control ............................................................................................................... 21
8.1.1 Operational Risk Management ................................................................................................................... 23
8.1.2 Configuration Management ......................................................................................................................... 23
8.1.3 Product Safety............................................................................................................................................. 23
8.1.4 Prevention of Counterfeit Parts ................................................................................................................... 24
8.2 Requirements for Products and Services ................................................................................................... 24
8.2.1 Customer Communication........................................................................................................................... 24
8.2.2 Determining the Requirements for Products and Services ......................................................................... 24
8.2.3 Review of the Requirements for Products and Services ............................................................................ 25
8.2.4 Changes to Requirements for Products and Services ................................................................................ 25
8.3 Design and Development of Products and Services .................................................................................. 25
8.3.1 General........................................................................................................................................................ 25
8.3.2 Design and Development Planning............................................................................................................. 25
8.3.3 Design and Development Inputs ................................................................................................................. 26
8.3.4 Design and Development Controls ............................................................................................................. 26
8.3.5 Design and Development Outputs .............................................................................................................. 27
8.3.6 Design and Development Changes ............................................................................................................ 28
8.4 Control of Externally Provided Processes, Products, and Services ........................................................... 28
8.4.1 General........................................................................................................................................................ 28
8.4.2 Type and Extent of Control ......................................................................................................................... 29
8.4.3 Information for External Providers .............................................................................................................. 30
8.5 Production and Service Provision ............................................................................................................... 31
8.5.1 Control of Production and Service Provision .............................................................................................. 31
8.5.2 Identification and Traceability ..................................................................................................................... 34
8.5.3 Property Belonging to Customers or External Providers ............................................................................ 34
8.5.4 Preservation ................................................................................................................................................ 34
8.5.5 Post-Delivery Activities................................................................................................................................ 35
8.5.6 Control of Changes ..................................................................................................................................... 35
8.6 Release of Products and Services .............................................................................................................. 36
8.7 Control of Nonconforming Outputs ............................................................................................................. 36

9. PERFORMANCE EVALUATION ............................................................................................................... 37

9.1 Monitoring, Measurement, Analysis, and Evaluation .................................................................................. 37
9.1.1 General........................................................................................................................................................ 37
9.1.2 Customer Satisfaction ................................................................................................................................. 38
9.1.3 Analysis and Evaluation .............................................................................................................................. 38
9.2 Internal Audit ............................................................................................................................................... 38
9.3 Management Review .................................................................................................................................. 39
9.3.1 General........................................................................................................................................................ 39
9.3.2 Management Review Inputs ....................................................................................................................... 39
9.3.3 Management Review Outputs ..................................................................................................................... 40

10. IMPROVEMENT ......................................................................................................................................... 40

10.1 General........................................................................................................................................................ 40
10.2 Nonconformity and Corrective Action ......................................................................................................... 40
10.3 Continual Improvement ............................................................................................................................... 41

11. NOTES ........................................................................................................................................................ 41

11.1 Revision Indicator........................................................................................................................................ 41